About Capco

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services and energy industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

We are experts in Banking, Capital Markets, Wealth and Asset Management. We specialise in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programs.

We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture.

Role Title: Consultant - Change Management

(Title can be adjusted depending on grade)

Role Overview

The Consultant – Change Management role supports senior leadership in driving change execution discipline, portfolio coherence, and governance assurance across large‑scale transformation programmes.

This role is ideal for individuals with a strong interest in enterprise change, operating model transformation, delivery governance, and adoption effectiveness, who enjoy working across multiple programmes and stakeholders. You will play a key role in strengthening change consistency, cross‑programme alignment, and operational readiness, ensuring that transformation outcomes are sustainable and embedded.

Key Responsibilities

Change Portfolio Planning & Governance

Support senior leadership and our client in managing portfolio‑level change planning, dependencies, and delivery alignment across multiple transformation programmes.

Key activities include:

• Facilitate regular cross‑programme governance and change forums, maintaining clear action tracking and decision logs
• Develop and maintain portfolio‑level change artefacts, including masterplans, dependency maps, concentration risk views, and impact assessments
• Coordinate enterprise‑wide outreach to resolve scheduling conflicts, validate assumptions, and surface emerging change risks
• Conduct scenario and impact analysis to support mitigation planning and leadership decision‑making
• Build trusted relationships with senior business, technology, and operations stakeholders to enable timely issue resolution
• Provide ad‑hoc support for regulatory, audit, or senior management requests related to change readiness and portfolio status

Change Process Design & Adoption Enablement

Support end‑to‑end change process design, ensuring clarity of ownership, consistency of approach, and alignment to target operating models.

Key activities include:

• Facilitate workshops to document current‑state and future‑state change processes, including roles, responsibilities, and controls
• Develop high‑quality process maps, swimlanes, and adoption flows aligned to Group standards
• Identify adoption risks, hand‑off gaps, inefficiencies, and control weaknesses; recommend design or tooling improvements
• Partner closely with programme teams and Quality Assurance to ensure change plans align with solution design and delivery milestones
• Maintain a central inventory of change processes, artefacts, and version control governance
• Collaborate with Risk, Controls, and Audit teams to ensure compliance with regulatory and internal requirements

Change Assurance & Quality (Deep Dives)

Conduct structured change assurance deep dives on priority programmes to assess readiness, adoption risk, and governance effectiveness.

Key activities include:

• Execute structured assurance reviews across programme phases, focusing on change readiness, stakeholder engagement, and operating model alignment
• Review key artefacts (e.g. change plans, communications strategies, training approaches, governance packs) for completeness and effectiveness
• Identify gaps and risks; document findings with practical, actionable recommendations
• Engage Programme Leads and PMOs to validate facts and track remediation actions
• Prepare concise assurance summaries to support SteerCo, Executive, and regulatory reporting
• Maintain repositories of evidence, insights, and lessons learned to strengthen future change delivery

Strategic Change Resourcing & Capability Planning

Support leadership in shaping workforce and capability strategies to enable sustainable change delivery.

Key activities include:

• Analyse resourcing and capability data to identify change capacity constraints and skills gaps
• Support design of change capability target operating models, including role definitions and demand forecasting
• Provide data‑driven insights to support leadership decisions in dynamic and ambiguous environments
• Recommend process and tooling improvements to increase transparency and effectiveness of workforce planning

Key Requirements

Core Capabilities

• Change & Stakeholder Management: Strong ability to engage, influence, and align senior stakeholders across complex organisations
• Analytical & Structured Thinking: Comfortable analysing data, identifying patterns, and developing pragmatic recommendations
• Adaptability: Strong resilience and ability to operate effectively in fast‑changing transformation environments
• Proactivity: Demonstrates ownership, anticipates risks, and supports early mitigation
• Communication & Visualisation: Produces clear, high‑quality presentations and materials tailored to senior audiences
• Delivery Fundamentals: Solid understanding of transformation lifecycles, dependencies, and governance disciplines

Preferred Experience & Skills

• Strong proficiency in Excel, PowerPoint, and Word; comfortable working with large datasets
• Familiarity with enterprise tools such as Clarity, Tableau, or Azure DevOps (ADO) is an advantage
• Exposure to large‑scale transformation, change, or regulatory programmes within financial services
• Basic understanding of technology delivery lifecycles, testing phases, and operational handovers

Why Join Capco?

• Work on high‑impact transformation and change initiatives at leading financial institutions
• Gain exposure to senior leaders and enterprise‑wide change decisions
• Be part of a growing APAC practice with strong career progression
• Thrive in a collaborative, inclusive, and entrepreneurial culture

JOB FAMILY SUMMARY: 

The ClassPass International team is responsible for growing and strengthening our partner ecosystem across global markets. This includes acquiring high-quality new fitness, wellness, and experiential partners, as well as nurturing and expanding relationships with existing partners. Through a combination of market expertise, strong local relationships, and strategic sales and account management, the team ensures we deliver exceptional value to our members and long-term success for our partners. 

JOB SUMMARY: 

The Territory Sales Exec is responsible for acquiring high-value net new fitness, wellness or new vertical partners for the ClassPass platform within their assigned market, as well as their broader region as defined. This is a 100% new business hunter role with field-based in-market outreach (drop-ins/visits) 40% of the time. They are embedded within their markets, building strong fitness-wellness industry relationships and being the first to know where the best local studios and spas are, including those newly opened.  

MINIMUM QUALIFICATIONS AND REQUIREMENTS: 

• 1-2 years of sales experience primarily focused on fast-paced, B2B transactional sales leveraging both Field and Inside sales tactics 

• Proven sales record of consistent over-performance on monthly quotas and OKRs 

• Familiarity with and/or professional connections within the local fitness, wellness or other applicable industry in your region are a plus 
• Proficiency with Salesforce, Salesloft and Microsoft Suite 

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

• Engage directly with fitness, wellness or new vertical partners within your assigned area to grow the book of business  

• Consistently hit or exceed monthly quotas based on new venues added to the ClassPass network 

• Lead with a field-first mindset, prioritising in-person outreach through drop-ins, meetings, and events; selectively apply Inside Sales tactics where appropriate to accelerate pipeline momentum. 

• Identify and attend networking opportunities to build strong connections within your regional fitness and wellness community 

• Maintain accurate and up-to-date records in Salesforce, ensuring reliable forecasting and pipeline visibility. 

• Should be a good negotiator and comfortable in presenting higher-level readouts/pitch decks to prospective new partners 

#APAC

Senior Product Manager / Product Manager II

(SEA Expansion  -  International Growth)

ABOUT RAZORPAY

Razorpay is India’s leading payments and financial services platform, powering over 10 million businesses — from early-stage startups to Fortune 500 companies. We process >$200B annually across payment gateway, payroll, lending, and banking products, built on a relentless product-first culture.

Having established strong foundations in India, we are now expanding aggressively into Southeast Asia. This is not an incremental move — it is a full-scale, zero-to-one market entry with a mandate to build, sell, and win across the region’s most exciting payments markets.

We are already live in Malaysia and Singapore, rapidly growing within each country and also expanding to neighbouring countries in SEA. We are also expanding in the USA. 

THE OPPORTUNITY

Southeast Asia is one of the fastest-growing digital payments markets in the world — fragmented, underserved, and ripe for a product-led challenger. We are looking for a Senior PM who thinks and acts like a founder: someone who can roll up their sleeves, earn merchant trust from scratch, shape the product roadmap, and drive GTM — all at the same time. 

This is not a role for someone who wants to inherit a running playbook or looking for rules to operate. You will write the playbook. You will be equal parts product builder, market strategist, merchant evangelist, and growth hacker. If that excites rather than intimidates you, read on.

WHAT YOU WILL OWN

Zero-to-One Product Building

• Own the end-to-end product lifecycle for Razorpay’s SEA payments stack — from discovery and scoping all the way through launch and iteration.
• Identify and validate local payment methods, regulatory requirements, and merchant pain points that differ materially from India — and translate those into product requirements.
• Make fast, high-quality decisions with incomplete information; ship MVPs, instrument them, learn, and iterate at startup speed.
• Balance scrappiness in the short term with architectural discipline for the long term — build features that work across Malaysia, Singapore, and beyond, not just in one region. 

Go-to-Market Ownership

• You are not handing off to Sales. You own the GTM narrative, the positioning, the launch sequencing, and the feedback loop from market to product.
• Partner with BD, Sales, and Marketing to design merchant onboarding journeys, pricing structures, and segment-specific value propositions.
• Define and track product-led growth metrics — activation rates, integration success rates, time-to-first-transaction — and own the conversion funnel end-to-end.
• Represent Razorpay at merchant conversations, industry events, and fintech forums across the SEA region.

Merchant Intelligence & Insight Generation

• Be relentlessly in the field. Run merchant interviews, shadow integrations, sit in on support escalations — build a ground-up picture of what’s broken and what’s working.
• Synthesise qualitative merchant signals with quantitative funnel data to produce insights that actually change roadmap priorities.
• Build a structured merchant advisory loop: a network of anchor merchants across verticals who you can call, test with, and learn from on an ongoing basis.
• Proactively surface competitive intelligence — know what Stripe, 2C2P, PayMongo, and local incumbents are doing before the business team does.

Scalable, Principled Systems Thinking

• Design for the region, not just one market. Every feature, API contract, and integration pattern you spec should be extensible globally.
• Work closely with platform and infrastructure teams in India to ensure SEA builds are first-class citizens of the Razorpay architecture — not bolted-on exceptions.
• Maintain clear documentation of product decisions, market-specific exceptions, and the reasoning behind trade-offs, so future team members can build on your work confidently.

AI-Native Product Development

• Use AI tools — including coding assistants like Claude Code and Cursor — to move 10x faster: write and review SQL queries, prototype lightweight internal tools, automate spec generation, and stress-test your own PRDs.
• Embed AI-first thinking into the products you build: identify where LLMs, ML models, or intelligent automation can leapfrog legacy fintech approaches in SEA.
• Champion a culture of AI fluency in the SEA team — set the example that PMs who can code (even a little) and leverage AI tools are the baseline, not the exception.

WHO YOU ARE

Non-negotiables

• 6–9 years of product management experience, with at least 2 years in payments, fintech, or financial infrastructure.
• Prior zero-to-one or 0→1 experience — you have launched a product or entered a market from scratch, not just grown an existing one.
• Be based in Singapore or Kuala Lumpur, or willing to relocate. This is an in-person role, with 100% work from the office / onsite.
• Deep familiarity with the SEA payments landscape: local wallets, real-time payment rails (e.g. PayNow, DuitNow, PromptPay), acquiring ecosystems, and regulatory environments.
• Extraordinary written and verbal communication — you write PRDs, data decks, and merchant emails that are equally crisp and compelling.

Strong signals

• You have worked at a high-growth startup or payments company in SEA
• You have a working knowledge of API design, SQL, or scripting — and you actively use AI tools (Claude, ChatGPT, Cursor, or equivalent) to accelerate your work.
• You have personally closed or heavily influenced a major merchant partnership or enterprise deal, not just supported one.
• You have managed a cross-functional squad across time zones, working closely with engineers and designers based in a different country.
• You have experience with payment gateway / aggregator products: checkout flows, settlement, reconciliation, dispute management, or acquiring.

Mindset markers

• You are comfortable with ambiguity and write your own brief. You do not wait for a roadmap to arrive in your inbox.
• You have a bias for action: prototype first, ask for permission later (within reason).
• You are merchant-obsessed in a practical way — you get on calls, ride-alongs, and WhatsApp groups to understand what’s really happening.
• You are comfortable being the only PM in the room — and excited about it.

WHY JOIN RAZORPAY SEA

• Competitive compensation benchmarked to local market (Singapore or Malaysia) + equity.
• Direct access to Razorpay’s Founders and Senior Leadership - decisions happen fast.
• A genuinely global problem space: multi-currency, multi-regulator, multi-payment-method, and multi-culture in a single role.
• Access to Razorpay’s full product suite as a springboard — payment gateway, payroll, embedded finance, banking APIs.

HOW TO APPLY

• A short note (max 300 words) on: the single biggest gap you see in SEA’s payments market today, be it across SEA or very specific to Singapore, and how you would approach solving it if you joined Razorpay. Be very specific. 

Role:  Social Media Director – APAC 

Location:  Kuala Lumpur, Malaysia

About the role: 

The Director of Social Media – APAC will build and elevate our social media marketing services across this dynamic, high-growth region. You will unite social media practitioners currently embedded across diverse markets and clients, driving a practice that helps OLIVER stand out with original, award-winning work that delivers strong value to clients. Working with passionate local teams and business leads, you'll unlock significant growth opportunities while developing our creator and social commerce services. 

We seek a highly accomplished social media leader with deep expertise across the diverse APAC landscape. You understand the nuanced consumer behaviours, platform preferences, and cultural dynamics across key markets including Indonesia, Vietnam, Malaysia, Philippines, Thailand, Singapore, Japan, Australia, and India. You're excited by the region's leadership in social commerce and see the opportunity to build something special. You're a strategic thinker who can help teams deliver work that positions OLIVER as a strategic partner, not just a production resource. You're data-driven, results-oriented, culturally sensitive, and passionate about what makes brands succeed across Asia-Pacific's varied digital ecosystems. 

What you will be doing: 

Leadership & Capability Building: 

• Unite and empower social media practitioners embedded across APAC clients and markets, building strategic capability and fostering cross-market collaboration and learning. 
• Coach teams to deliver strategically-driven, high-value work that positions OLIVER as a key partner to clients and drives measurable business results. 
• Develop expertise in social commerce and live selling, positioning OLIVER as a leader in these rapidly evolving areas where APAC sets global standards. 
• Leverage AI and proprietary technology to enhance team efficiency and output quality across markets. 

Growth & Strategic Client Management: 

• Drive business growth by identifying and capitalizing on opportunities across the region, serving as a strategic advisor and figurehead among APAC clients. 
• Provide culturally-nuanced social media consultancy to senior clients, developing market-specific strategies and frameworks that maximize ROI while respecting local consumer behaviors and platform ecosystems. 
• Build and nurture strong client relationships across markets, partnering with senior stakeholders to deliver smart, effective solutions tailored to local needs. 
• Develop compelling proposals that secure new business, expand existing accounts, and introduce social commerce capabilities.

Market Excellence & Innovation: 

• Establish best practices that respect market differences while promoting service excellence, identifying opportunities for increased efficiency and effectiveness across the region. 
• Ensure teams leverage emerging technologies—particularly in social commerce, live selling, and AI—to deliver greater value to clients. 
• Educate clients and teams on market-specific social media opportunities, platform innovations, and the power of social to drive measurable brand impact and ROI. 
• Share cross-market insights and success stories to elevate practice across the entire region. 

What you need to be great in this role: 

• APAC Market Expertise & Cultural Intelligence: Deep understanding of social media landscapes across multiple APAC markets (10+ years in agencies or brands within the region), particularly Indonesia, Vietnam, Thailand, Malaysia, Philippines, Singapore, Japan, Australia, and India. Proven ability to navigate diverse consumer behaviours, platform preferences, and cultural nuances. Strong knowledge of social commerce and live selling best practices. 
• Strategic Builder & Change Leader: Track record of building social capabilities that differentiate agencies in market. Skilled at developing award-winning work and strategic approaches that position agencies as key partners. Ability to unite distributed talent across markets, fostering collaboration and excellence. 
• Client Relationship Management & Flawless Communication: Excellent presentation skills with the ability to deliver compelling communications both in person and online. Exceptional ability to build and maintain senior client relationships, representing the agency with polish and confidence at industry events, in boardrooms, and new business situations. 
• Results-Driven & Entrepreneurial: Proven track record of driving revenue growth and delivering profitable outcomes. Proactive, solution-oriented, and energized by opportunity. Focused on delivering measurable results and effective work that drives business outcomes. Comfortable building in a high-growth environment. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16404

#LI-RO1 #LI-Hybrid