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Associate Enterprise Customer Success Specialist
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with strong technical acumen are key in this role. As a Customer Success Specialist, you’ll operate in a pooled Success model to provide scaled coverage for customers without a Named Customer Success Engineer (CSE). You will respond to usage, churn, and expansion triggers from the customer health dashboard to drive adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings across the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.
What You’ll Do
- Monitor data risk and vulnerabilities using telemetry and recurring touchpoints; conduct platform health checks and report trends, applying the Veeam Data Resilience Maturity Model (DRMM) to track improvements.
- Plan and facilitate success sessions and QBRs; review business outcomes and align them to product adoption; highlight ROI achieved and potential gains with additional modules or seats.
- Manage churn risk by building proactive protection plans; advocate for customers; recommend alternative products or configurations for at-risk accounts; launch CSAT surveys; coordinate customer case studies.
- Identify and articulate expansion opportunities; review consumption trends; schedule expansion checkpoints with or without Account Executive (AE) coordination; convert signals into qualified opportunities.
- Connect adoption recommendations across VDC and adjacent offerings (Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, Kasten by Veeam) to maximize resilience, visibility, and orchestrated recovery outcomes.
- Capture feedback from exit interviews for churned customers (cloud reliability, latency, user experience); synthesize learnings to improve scaled journeys and program playbooks.
- Collaborate with Sales, Marketing, and CSEs to execute scaled campaigns and journeys that increase utilization, adoption, and customer health; ensure updates are reflected in Gainsight and reporting.
- Operate within a pooled coverage model focused on Velocity and Commercial–Inside segments for customers without a Named CSE.
What You’ll Bring
- 2–5 years in Customer Success operations or Program Management, ideally within data protection or cyber-resilience solutions.
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; MBA preferred with prior experience at a technical company.
- Proficiency with digital CS platforms (e.g., Gainsight), marketing automation tools (e.g., Marketo), and scaled journey execution; familiarity with CRM (e.g., Salesforce) and BI/reporting is a plus.
- Working knowledge of Veeam offerings: Veeam Data Cloud and at least one of Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, or Kasten by Veeam.
- Strong analytical skills to interpret telemetry, health scores, and consumption data; ability to translate insights into clear success plans and actions.
- Experience facilitating QBRs, building ROI narratives, and creating customer-facing artifacts (e.g., case studies, best practices).
- Effective communication and stakeholder management skills; comfortable collaborating across Sales, Marketing, and Customer Success functions.
What You’ll Get
- 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
- Dental insurance for employees and dependents
- Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
- Annual flexible spending allowance for health and wellbeing expenses
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-LW3
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Senior Domain Engineering Specialist
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. You will partner with Customer Success Engineers (CSEs) and Account Executives (AEs) to drive customer outcomes across security-related products and use cases within the Veeam Data Platform (VDP). You’ll lead readiness checks, data modeling, and risk conversations with CISO/CIO stakeholders, while monitoring telemetry and maturity against the Veeam Data Resilience Maturity Model (DRMM) to optimize posture and identify expansion opportunities.
What You’ll Do
- Engage customers on security-related products, architectures, and risk topics across the Veeam Data Platform (VDP).
- Run readiness checks and lead data modeling to validate solution design and accelerate decisions.
- Monitor attack surfaces and vulnerabilities (including DRMM scoring), track telemetry or recurring inspection signals, report trends, and capture potential health checks.
- Validate designs to de-risk adoption and accelerate time to value.
- Identify and articulate expansion opportunities; review consumption trends and schedule checkpoint reviews (with or without AE coordination).
- Engage CISO/CIO stakeholders for risk, status, and opportunity discussions; synthesize inputs from account health and CSE-led QBRs.
- Support AEs on security- and AI-driven expansion motions; influence roadmap priorities with CSE counterparts.
- Operate as a pooled resource covering Enterprise and Commercial-Named accounts (generally $100K+ ARR), typically at a 1 Security Success Engineer to 6–8 CSE coverage ratio.
- Note: Not the primary owner for Onboarding motions nor directly responsible for Renewals
What You’ll Bring
- 5+ years of experience in engineering architecture for cybersecurity-related products (e.g., Security Engineer/Architect, Cloud Solution Architect, MLOps/ML Engineer).
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field; advanced degree is a plus.
- Relevant certifications (e.g., CompTIA Security+, CISSP, or equivalent).
- Expertise in data security and governance, including DSPM/DLP; familiarity with AI/ML architectures.
- Demonstrated ability to engage CISO/CIO stakeholders on risk, resilience, and modernization roadmaps.
- Hands-on experience with solution design, POCs, telemetry monitoring, and maturity modeling (DRMM familiarity is a plus).
- Strong communication, stakeholder management, and cross-functional collaboration skills.
- VMCE certification (can be completed after joining)
What You’ll Get
- 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
- Dental insurance for employees and dependents
- Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
- Annual flexible spending allowance for health and wellbeing expenses
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
#LI-LW3
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Ready to apply?
Apply to Veeam Software
Senior Facility Engineer (Kuala Lumpur)
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Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.
Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.
Title: Senior Data Center Facility Engineer (Cyberjaya, Malaysia)
In close consultation with Data Center management, the Senior Field Engineer will contribute to the maintenance of the technical installations and infrastructure on the Data Centers of EdgeConneX. This position will be based onsite in Cyberjaya, Malaysia, and report to the Data Center Facility Manager.
Primary Responsibilities
- Responsible for ensuring the safe, effective, and efficient delivery of planned maintenance, that meets all EdgeConneX standards and procedures, by leveraging competent contractor/vendor resources with attention to quality.
- Plans and implements customer requested work in a timely manner. Ensures that the customer and company management are informed on the status and details of the work.
- During normal working hours, responds to alarms, critical situations, and emergencies in a proper and timely manner. Responsible for communicating in a calm and clear manner and in accordance with the emergency response plan.
- Ensures that company management is fully informed and briefed on all planned and corrective work occurring in the Data Center.
- In concert with the operations:
- Plans work on equipment according to Planned Preventive Maintenance Schedule, including roadmap to be approved by Manager of Operations and/or Nominated person in control of an electrical installation.
- Prepares detailed Method of Procedure to be approved by Operations Manager and/or nominated person in control of an electrical installation.
- Organizes all testing of mission critical equipment on the site.
- Responsible for ensuring that all work being done by contractors/vendors is logged in EdgeConneX systems and is in accordance with the approved Method of Procedure
- Responsible for ensuring that all work being done by contractors/vendors is completed per MOP, systems is functioning, and workplace is clean.
- Will take initiative to ensure that quality and efficiency standards are raised for all the equipment in the Data Center. This includes finding ways to delivery cost savings to EdgeConneX without sacrificing quality.
- Provide technical leadership during incidents and troubleshooting.
- Train new hires on DC installations and operations maintenance and standards, customers service delivery.
- Finds ways to increase energy efficiency without sacrificing continuity or uptime of the site.
- Administers in a correct and timely manner all executed work in accordance with all process and Procedures.
- Works effectively and efficiently with others inside the organization.
- In Emergencies, is responsible for the timely response to ensure safety and operational continuity on site.
- Is constantly monitoring works on site to ensure that safety standards are met
- This job requires 24/7 on-call support.
Knowledge, Skills & Abilities
- Fluent in English and Bahasa Indonesia.
- Ability to be at the data center location within 30 minutes of being called in for emergencies.
- Strong technical knowledge and operational experience of Mechanical and Electrical systems in use in the Data Center environment including transformers, generators, switchgear, UPS systems, ATS & STS units, RPP units, chillers, CRAC/CRAH units and fire systems.
- Strong technical knowledge of HVAC principles and operations.
- Strong communications, both written and verbal, in leading teams and coordinating with peers and other disciplines on driving projects/issues to closure.
- Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
- Superb ability to prioritize and manage multiple projects/responsibilities.
- Superb ability to meet committed timelines, leveraging assistance/input from peers.
- Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
- Strong attention to detail.
- Strong leadership skills.
Experience/Education
- Education level complied with Local standards minimal a M&E or related technical education at Degree Level at minimum.
- Relevant M&E training/education
- Past Safety Completed for Operational Supervisors
- 4+ years of relevant work experience in a data center or other mission critical environment.
- 2+ years of supervisory/lead experience in MEP or a related field, preferably within a data center
EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
EdgeConneX offers a competitive benefits package.
For more information on how we process your data, visit our Data Privacy Policy here.
Ready to apply?
Apply to EdgeConneX