JOB FAMILY SUMMARY:

Provides software training and implementation support to new Mindbody customers. Coaches clients throughout the initial implementation of their Mindbody software to reach their goals. Recommends and/or helps implement other value-added services available through Mindbody.

JOB SUMMARY:

The Customer Training Specialist is responsible for creating, developing, and executing content for external customer trainings, including franchisee. This position will work with department stakeholders to identify training needs and monitor the effectiveness of internal training resources for customers at various touchpoints. This role develops and executes actionable training programs. The Customer Training Specialist ensures that learning objectives are met, aligning programs with business strategy to drive revenue.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree or equivalent experience in Education or Instructional design

• 2-3 years’ experience with Customer Service in a SAAS business

• 1+ years’ experience with training or certification creative and delivery

• Excellent written and verbal communication skills, including creating and delivering presentations/trainings to audiences live or virtually

• Extreme attention to detail and organizational skills

• Exceptionally self-motivated and directed with an ability to learn quickly and autonomously

• Demonstrates a sense of urgency and takes initiative

• Experienced in measuring complete program effectiveness

• Tendency to think outside the box and develop solutions that may not be immediately obvious

• Skilled at building traction with online education programs

• Excellent professionalism and an energetic positive attitude displayed

• Knowledge of adult learning styles, principals, and methodologies

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Bring best practices to ensure innovative content delivery methods

• Align content to business strategy and outcomes for Franchisees, Data Owner Transfers, and customers seeking refresher trainings

• Develop unique proposition for all education programs

• Create and execute educational content and opportunities aligned with business objectives

• Deliver high quality virtual training curriculum for Franchisees, Data Owner Transfers, and customers seeking refresher trainings

• Develop and write educational content, aligned with customer and business trends to meet revenue

objectives

JOB DESCRIPTION

• Develop and pilot new ways to deliver education experiences, with a goal of growing and scaling education to reach more individuals

• Build productive working relationships with internal teams, customers, external partners, vendors, and management

• Leverage data/analytics to make decisions on new content development

• Works closely with cross-functional teams to identify educational needs and coordinate new content development

• Responsible for content health, keeping it up to date and relevant

• Assess and documents performance of customers and team throughout educational programs

• All other duties as assigned

Job type: Full-Time (40 hours per week)
Location: Hybrid
Intended Start Date: ASAP
Location: Petaling Jaya, Malaysia

• First 6 months: Full-time on-site
• After 6 months: Hybrid work model

Pay:

• First 6 months: RM3,800.00
• After 6 months: RM4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)

Teaching hourly Rate：RM50-RM100
Schedule: 5 days a week

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Who We Are Looking For:

Think Academy U.S. is looking for Full Time Math Teacher to work with our students from Kindergarten to 8th grade. This role is designed for recent graduates / early-career professionals / experienced teachers who are passionate about online math education and aspire to become future leaders in the education industry. 

This role blends high-quality math instruction with strategic teaching management to drive student success and retention. You’ll teach engaging online math classes, support and mentor fellow educators, and lead initiatives to continuously improve teaching quality and the overall learning experience for students and families.

What You Will Do:

• Deliver online math classes weekly
• Actively engage and manage an online classroom of up to 18 students.
• Develop and reiterate classes that reflect teaching methods to maximize the students' learning outcomes
• Teach during required peak hours, including Saturday mornings and Sundays.
• Work with teaching management team to advance teaching-related services
• Communicate effectively with students and parents, offering timely and personalized weekly feedback.
• Commit to 40 hours per week (teaching part is primarily on weekends and weekday morning).

What You Will Gain:

• Structured Career Path in Math Teaching
• Junior Stage: On-site training, shadow teaching, mentorship, and structured feedback to help you succeed from Day 1.
• Mature Stage: Independent teaching with hybrid flexibility, plus opportunities to mentor new teachers.
• Expert Stage: Recognized for outstanding performance, with eligibility for fully remote teaching, leadership roles, and curriculum development opportunities.

• Professional Growth & International Exposure
• Clear advancement opportunities to become a lead teacher.
• Develop world-class math teaching skills through our structured training and continuous practice.
• Broaden your horizons with valuable international perspectives and cross-cultural teaching experience.
• Collaborate with colleagues from Think Academy’s global branches, gaining exposure to top-level math teaching practices and leadership.

How You Can Be Qualified:

• Bachelor’s degree or above (STEM or Education majors preferred, but all majors welcome).
• Fluent in English is a MUST, with outstanding verbal and written communication skills
• Candidate SPM Maths results has to be B or above is preferred
• Fast learner, eager to learn, and open to continuous professional growth
• Prior math teaching experiences is not required, but a plus
• A genuine passion for education, especially for math learning, and a desire to create a positive impact for students and families 
• Available to teach during weekday evenings and weekends
• Excellent communication and interpersonal skills

Compensation & Benefits:

• Competitive monthly salary
• First 6 months: RM 3,800.00
• After 6 months: RM 4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)
• Paid training and clear career advancement pathway
• Statutory Benefits covered: Employee Provident Fund (EPF), Social Security (SOCSO)
• Commercial medical insurance sponsored (effective after 6 months of employment)
• Commuter allowance of RM300/month for on-site work
• Annual, medical, and public holiday leave
• Holiday and year-end perks

Job Type: Part Time

Working Hours: 

2 Days per week in the office +  Classes hours

Allowances:

First Seven Day（Training）: RM 60/Day

-------------------------------------

Total Allowances: RM 1,000 - RM 3,360

• On-Site Allowance: RM120/Day

• Teaching Hourly Rate: RM50 - RM 200

Company Description:

Think Academy is a subsidiary of TAL Education (NYSE: TAL), offers both online and offline mathematics courses, with branches in 10 countries around the world. Think Academy engages 5 million students worldwide each week. We are dedicated to helping students think critically, develop logical skills, and achieve their academic and personal goals through our self-developed, specialized curriculum and cutting-edge educational apps.

Think Academy has established a global teacher hub in Malaysia to provide the highest-quality courses for our online students. This is an exciting opportunity, as our recruitment has officially begun! You will have the chance to receive world-class teacher training and be part of an internationally-focused educational platform.

Job Details:

• This is a Part-time Position, ideal for Students who are exploring the education field.

• This position requires 2 days a week on site, actual date is negotiable.

• Take part in our 7-Days Teaching Training Program, a hands-on learning experience covering teaching techniques, public speaking, and classroom management — all designed to help you grow and shine as an educator. 

Responsibilities:

• Conduct engaging online math lessons using the Think Academy Teaching Platform. 

• Deliver effective instruction based on Think Academy’s curriculum and teaching guidelines. 

• Create a positive and inclusive virtual classroom environment for up to 20 students, encouraging interaction and collaborative learning. 

• Regularly track and evaluate student performance, offering timely and personalized feedback to both students and their parents. 

• Review and grade assignments, providing additional academic support when necessary. 

• Take part in other teaching-related tasks, such as administering diagnostic assessments for new students. 

Qualifications:

• Open to University Students Only.

• All Academic Backgrounds are welcomed to apply

• Must be Graduating around the Year 2026-2027

• English Proficiency: Strong command of English in all areas—reading, writing, speaking, and listening. Candidates must be able to communicate ideas clearly and effectively, ensuring smooth interaction with students and colleagues.

• Maths Procifiency: A minimum grade of B (or equivalent) in SPM Mathematics (or similar qualification) is required

• Passion for Education: Must have a genuine enthusiasm for teaching and working with children, along with a strong sense of responsibility. Excellent communication and interpersonal skills are essential for building meaningful relationships with students and parents. 

Schedule:

2 days a week (Negotiable)

Location:

LRT Kerinchi (Easy Accessibility)

Level 09, Lot L01,  The Horizon, Tower 2A, Avenue 8, 8 Jalan Kerinchi,  59200 Kuala Lumpur

Expected Start Date: Negotiable

Job Type: Internship

Internship duration: 2-6 months

Allowances

Internship: RM1,200.00 + Class hours

-----------------------------------------------------------

Back to school Part time

• On-Site Allowance: RM120/Day

• Teaching Hourly Rate: RM50 - RM 200

Long-term potential: 

Path to Full-Time: High-performing interns will be offered a full-time position as an Online Math Teacher upon graduation.

Full time pay immediately after probation: RM3,500 + RM300 (Transportation Allowance)

Company Description:

Think Academy is a subsidiary of TAL Education (NYSE: TAL), offers both online and offline mathematics courses, with branches in 10 countries around the world. Think Academy engages 5 million students worldwide each week. We are dedicated to helping students think critically, develop logical skills, and achieve their academic and personal goals through our self-developed, specialized curriculum and cutting-edge educational apps.

Think Academy has established a global teacher hub in Malaysia to provide the highest-quality courses for our online students. This is an exciting opportunity, as our recruitment has officially begun! You will have the chance to receive world-class teacher training and be part of an internationally-focused educational platform.

Internship Details:

• This is a fully on-site internship program, ideal for students who are passionate about education and aspire to become Math Teachers
• Structured Training: Take part in our 7 days Training Program, a hands-on learning experience covering teaching techniques, public speaking, and classroom management — all designed to help you grow and shine as an educator. 
• After the 7 days training, a final assessment will be held to determine your suitability for the teaching role. If it’s not the right fit, we’ll explore other roles that better match your strengths.
• Growth: Throughout the program, you’ll be guided by a mentor who will support your learning journey, share insights, and help you reach your full potential.

Responsibilities:

• Conduct engaging online math lessons using the Think Academy Teaching Platform. 
• Deliver effective instruction based on Think Academy’s curriculum and teaching guidelines. 
• Create a positive and inclusive virtual classroom environment for up to 20 students, encouraging interaction and collaborative learning. 
• Regularly track and evaluate student performance, offering timely and personalized feedback to both students and their parents. 
• Review and grade assignments, providing additional academic support when necessary. 
• Take part in other teaching-related tasks, such as administering diagnostic assessments for new students. 

Qualifications:

• Open to final-year students from all academic backgrounds.
• English Proficiency: Strong command of English in all areas—reading, writing, speaking, and listening. Candidates must be able to communicate ideas clearly and effectively, ensuring smooth interaction with students and colleagues.
• Maths Procifiency: A minimum grade of B (or equivalent) in SPM Mathematics (or similar qualification) is required
• Passion for Education: Must have a genuine enthusiasm for teaching and working with children, along with a strong sense of responsibility. Excellent communication and interpersonal skills are essential for building meaningful relationships with students and parents. 

Schedule:

5 days a week (Mon- Fri)

Location:

LRT Kerinchi (Easy Accessibility)

Level 09, Lot L01,  The Horizon, Tower 2A, Avenue 8, 8 Jalan Kerinchi,  59200 Kuala Lumpur

Expected Start Date: January 2026

Job Title: Online Math Teacher (for Global Students) - Fresh Graduates Welcome!

Location: The Horizon, Bangsar South (Near LRT Kerinchi)

Work Model: 6 Months On-site Paid Training, then transition to Hybrid Work

Your Earnings & Growth Potential

We are transparent about your income and committed to your growth. Here’s your clear path from a paid trainee to a high-earning global educator.

Stage 1: We Invest in You - Paid Training Period (First 6 Months)

Think of this as a fully-paid scholarship to become a world-class teacher. We cover your learning, you just need to bring your passion and commitment.

• Guaranteed Monthly Salary: RM 3,800
• (RM 3,500 Base + RM 300 Transport Allowance)

Stage 2: Unleash Your Earning Power - Confirmed Global Teacher (After 6 Months)

After your training, your income is in your hands. More classes and better performance mean significantly higher earnings.

• Typical Monthly Income: RM 4,500 - RM 7,000+
• Simple & Powerful Earning Model:
• You earn RM 700 - RM 1,000 per month FOR EACH weekly class you teach. This is a combination of your teaching fee and performance commission.
• Example: If you take 6 classes per week, 2 hrs per class for 4 weeks in a month, your income will be RM70 x 6 x 2 x 4 x 1.3 = RM 4368 per month
• High Hourly Rate: Your effective teaching rate scales from RM 70 to RM 200 per hour as you grow.
• Rapid Reviews: Up to 2-3 salary and performance reviews annually to accelerate your income growth.

Exclusive Opportunity: Optional Leadership & Operations Track

For our high-performing teachers, we offer a unique career acceleration path.

• Take on More, Earn More: You can apply to take on additional responsibilities (e.g., mentoring new teachers, curriculum development, operational support) alongside your teaching.
• Earn an Additional Fixed Income: This "secondment" track provides an extra monthly allowance of up to RM 3,000, on top of your teaching income (Teaching role + Second Position). This means your total potential income can be substantially higher. E.g. If your teaching fee adds up to RM4,500, and you have a second role as well, you monthly salary will be RM4,500 + RM3,000 per month

Why Join Think Academy (Xueersi, A TAL Company)?

You will be part of a leading global education technology group.

• Global Prestige: We are a key brand of TAL Education Group (NYSE: TAL), a New York Stock Exchange listed company with over 22 years of experience and a network of 5 million students across 10 countries.
• Malaysia's Global Hub: Think Academy International Edu Hub is not just another office; it's our Global Teacher Hub. We hire and develop Malaysia's best talent to become world-class educators for students in the US, UK, and Canada, Singapore, Malaysia etc.
• Our Mission: You will be guided by our mission “To empower life-long growth with love and technology,” delivering innovative and high-quality learning experiences through online platforms, achieving the status of "loved by kids and trusted by parents"

Your Journey With Us: From Trainee to Global Educator

This role is designed for ambitious individuals who are passionate about education, even if you have no prior teaching experience.

• First 6 Months (On-site Training): You will undergo a world-class, comprehensive paid training program at our state-of-the-art facility in Petaling Jaya. We will equip you with our specialized curriculum, advanced teaching platform, and proven pedagogical methods. The goal of this stage is to make sure that you are able to take up 6 long term classes.
• After 6 Months (Hybrid & Growth): Upon successful completion of your training, you will transition to a hybrid work model, delivering engaging online lessons to international students. Your core objective will be to provide high-quality teaching and support services while balancing home-based and office-based work. Top performers will have limitless opportunities for professional growth into leadership or operational management pathways.

What You'll Do (Key Responsibilities)

• Deliver dynamic and engaging online math lessons for up to 20 students per class using our cutting-edge teaching platform.
• Master and effectively deliver Think Academy’s proven curriculum.
• Foster a positive, interactive, and inclusive virtual classroom environment.
• Provide timely, constructive feedback to students and parents to support their academic journey.
• Evaluate student assignments and provide necessary academic support.
• Participate in other teaching-related tasks, such as student diagnostic assessments.

Are You The One We're Looking For?

We're looking for passionate individuals with a strong aptitude for learning and communication.

Must-Have Requirements (Non-negotiable):

• Education: A Bachelor's or Master's or Phd's degree in any field.
• English Proficiency: An excellent command of English (spoken and written) with a clear, neutral accent suitable for teaching international students.
• Math Foundation: Minimum B or above in SPM Mathematics.
• Passion: A genuine enthusiasm for education and a strong sense of responsibility.
• Commitment: Able to commit to a full-time, on-site training schedule for the initial 6 months in Petaling Jaya.

Bonus Points (Good to Have):

• Ideal for recent graduates (Class of 2018 onwards), but all qualified candidates are encouraged to apply.
• Background in math competitions or tutoring is an advantage, but not required.

What We Offer (Benefits & Perks)

• Statutory Contributions: EPF & SOCSO.
• Comprehensive Training: A world-class teacher training program at no cost to you.
• Career Progression: Clear and fast-tracked career pathways into management.
• Global Exposure: The opportunity to be part of an international team and teach students globally.
• Flexibility: A hybrid work model after confirmation.
• Convenient Location: Our office is at The Horizon, Tower 2A, Avenue 8, easily accessible via LRT Kerinchi.

Expected Start Date: Immediate / Multiple intakes available.

Ready to launch your global teaching career? Apply Now!

Job type: Full-Time (40 hours per week)
Location: Hybrid
Intended Start Date: ASAP
Location: Petaling Jaya, Malaysia

• First 6 months: Full-time on-site
• After 6 months: Hybrid work model

Pay:

• First 6 months: RM3,800.00
• After 6 months: RM4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)

Teaching hourly Rate：RM50-RM100
Schedule: 5 days a week

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Who We Are Looking For:

Think Academy U.S. is looking for Full Time Math Teacher to work with our students from Kindergarten to 8th grade. This role is designed for recent graduates / early-career professionals / experienced teachers who are passionate about online math education and aspire to become future leaders in the education industry. 

This role blends high-quality math instruction with strategic teaching management to drive student success and retention. You’ll teach engaging online math classes, support and mentor fellow educators, and lead initiatives to continuously improve teaching quality and the overall learning experience for students and families.

What You Will Do:

• Deliver online math classes weekly
• Actively engage and manage an online classroom of up to 18 students.
• Develop and reiterate classes that reflect teaching methods to maximize the students' learning outcomes
• Teach during required peak hours, including Saturday mornings and Sundays.
• Work with teaching management team to advance teaching-related services
• Communicate effectively with students and parents, offering timely and personalized weekly feedback.
• Commit to 40 hours per week (teaching part is primarily on weekends and weekday morning).

What You Will Gain:

• Structured Career Path in Math Teaching
• Junior Stage: On-site training, shadow teaching, mentorship, and structured feedback to help you succeed from Day 1.
• Mature Stage: Independent teaching with hybrid flexibility, plus opportunities to mentor new teachers.
• Expert Stage: Recognized for outstanding performance, with eligibility for fully remote teaching, leadership roles, and curriculum development opportunities.

• Professional Growth & International Exposure
• Clear advancement opportunities to become a lead teacher.
• Develop world-class math teaching skills through our structured training and continuous practice.
• Broaden your horizons with valuable international perspectives and cross-cultural teaching experience.
• Collaborate with colleagues from Think Academy’s global branches, gaining exposure to top-level math teaching practices and leadership.

How You Can Be Qualified:

• Bachelor’s degree or above (STEM or Education majors preferred, but all majors welcome).
• Fluent in English is a MUST, with outstanding verbal and written communication skills
• Candidate SPM Maths results has to be B or above is preferred
• Fast learner, eager to learn, and open to continuous professional growth
• Prior math teaching experiences is not required, but a plus
• A genuine passion for education, especially for math learning, and a desire to create a positive impact for students and families 
• Available to teach during weekday evenings and weekends
• Excellent communication and interpersonal skills

Compensation & Benefits:

• Competitive monthly salary
• First 6 months: RM 3,800.00
• After 6 months: RM 4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)
• Paid training and clear career advancement pathway
• Statutory Benefits covered: Employee Provident Fund (EPF), Social Security (SOCSO)
• Commercial medical insurance sponsored (effective after 6 months of employment)
• Commuter allowance of RM300/month for on-site work
• Annual, medical, and public holiday leave
• Holiday and year-end perks

Job type: Full-Time (40 hours per week)
Location: Hybrid
Intended Start Date: ASAP
Location: Petaling Jaya, Malaysia

• First 6 months: Full-time on-site
• After 6 months: Hybrid work model

Pay:

• First 6 months: RM3,800.00
• After 6 months: RM4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)

Teaching hourly Rate：RM50-RM100
Schedule: 5 days a week

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Who We Are Looking For:

Think Academy U.S. is looking for Full Time Math Teacher to work with our students from Kindergarten to 8th grade. This role is designed for recent graduates / early-career professionals / experienced teachers who are passionate about online math education and aspire to become future leaders in the education industry. 

This role blends high-quality math instruction with strategic teaching management to drive student success and retention. You’ll teach engaging online math classes, support and mentor fellow educators, and lead initiatives to continuously improve teaching quality and the overall learning experience for students and families.

What You Will Do:

• Deliver online math classes weekly
• Actively engage and manage an online classroom of up to 18 students.
• Develop and reiterate classes that reflect teaching methods to maximize the students' learning outcomes
• Teach during required peak hours, including Saturday mornings and Sundays.
• Work with teaching management team to advance teaching-related services
• Communicate effectively with students and parents, offering timely and personalized weekly feedback.
• Commit to 40 hours per week (teaching part is primarily on weekends and weekday morning).

What You Will Gain:

• Structured Career Path in Math Teaching
• Junior Stage: On-site training, shadow teaching, mentorship, and structured feedback to help you succeed from Day 1.
• Mature Stage: Independent teaching with hybrid flexibility, plus opportunities to mentor new teachers.
• Expert Stage: Recognized for outstanding performance, with eligibility for fully remote teaching, leadership roles, and curriculum development opportunities.

• Professional Growth & International Exposure
• Clear advancement opportunities to become a lead teacher.
• Develop world-class math teaching skills through our structured training and continuous practice.
• Broaden your horizons with valuable international perspectives and cross-cultural teaching experience.
• Collaborate with colleagues from Think Academy’s global branches, gaining exposure to top-level math teaching practices and leadership.

How You Can Be Qualified:

• Bachelor’s degree or above (STEM or Education majors preferred, but all majors welcome).
• Fluent in English is a MUST, with outstanding verbal and written communication skills
• Candidate SPM Maths results has to be B or above is preferred
• Fast learner, eager to learn, and open to continuous professional growth
• Prior math teaching experiences is not required, but a plus
• A genuine passion for education, especially for math learning, and a desire to create a positive impact for students and families 
• Available to teach during weekday evenings and weekends
• Excellent communication and interpersonal skills

Compensation & Benefits:

• Competitive monthly salary
• First 6 months: RM 3,800.00
• After 6 months: RM 4,000- RM10,000.00 per month (Depends on the number of classes you take and teaching performance)
• Paid training and clear career advancement pathway
• Statutory Benefits covered: Employee Provident Fund (EPF), Social Security (SOCSO)
• Commercial medical insurance sponsored (effective after 6 months of employment)
• Commuter allowance of RM300/month for on-site work
• Annual, medical, and public holiday leave
• Holiday and year-end perks

LOGISTICS & INFORMATION

Location: Tilting Futures is seeking a Program Manager for Take Action Lab: Environment & Sustainability in Penang, Malaysia. For this role, we are only accepting applicants with significant lived experience and legal authorization to live and work in Malaysia. 

Start date: The ideal start date is 1 May, 2026.

Compensation: The compensation for this contract role is RM9,000-RM13,000 per month. This range reflects the full compensation, as contractors are responsible for managing their own taxes, benefits, and other related expenses. We value transparency and are happy to discuss further details with candidates during the application process. 

Application process: This is an outline of our typical hiring process. Depending on the needs of the role, the individual stages may change. Only qualified applicants will be advanced at each stage.

1. Submit an application: it will be reviewed by real humans, not bots! 
2. Screening interview: a quick “get to know you” call
3. Candidate exercise: a chance for us to learn more about you and for you to understand some of the expectations of the role
4. Hiring manager interview: you’ll chat about your exercise and meet this role’s supervisor.
5. Senior Leadership Interview: we are a small organization and our leadership is deeply invested in making sure we hire the right folks for each role.

We highly recommend reviewing our careers page for the most detailed information on our hiring process & philosophy, and to learn more about what it’s like to work at Tilting Futures.

FREQUENTLY ASKED QUESTIONS

Will you sponsor a Malaysian work visa application?

We are unable to sponsor a Malaysian visa application. All applicants must already be legally able to live and work full-time in Penang, Malaysia.

Will I have to travel to the United States in this role?

You may be asked to travel to the United States 1 time per year, for 1-2 weeks per visit, to attend staff-specific retreats or training seminars. In these cases, we will support your application for an American B-type visitor visa should you not have one already.

Do you have an office in Penang?

Yes, our office is located in Gelugor. 

ABOUT THIS ROLE

As Program Manager, you’ll be the on-the-ground leader guiding students through a transformative, real-world learning experience while cultivating the local partnerships that make it possible. We are looking for a strategic thinker who is able to center the student experience, develop effective systems, and nurture relationships with our partners and stakeholders. If you’re energized by empowering young people, building community, and driving impact at the intersection of education and social change, this role is your chance to make a lasting mark.

The Program Manager reports directly to David Arenas, Director of Global Programs. The other primary stakeholders for this role are Jennifer Lofing Boyle (VP, Programs), Marc Seidel (Senior Manager, Risk Management), and Rebecca Warren (Senior Manager, Teaching, Learning, & Enrollment). Get to know them here.

YOUR OPPORTUNITY FOR IMPACT

Oversee and lead Take Action Lab’s (TAL) experiential learning: Design, facilitate, and manage powerful learning experiences by developing experiential learning activities in line with TAL’s curriculum. 

• Lead trainings, orientations, and learning and reflection activities with students.
• Provide mentorship and coaching to students through their experience. Identify the learning moments of their experience and support their personal development. 
• Identify learning opportunities and develop relationships with local leaders/communities in Penang that support TAL’s learning outcomes and add value to students’ immersion in Penang.
• Manage TAL’s in-country budget.

Manage partnerships: As Tilting Futures’s lead in Malaysia, proactively develop relationships and maintain close contact and communication with local partners.   

• Ensure smooth program planning and implementation with partners by fostering collaboration, providing support, and proactively addressing any challenges.
• Proactively cultivate relationships with partners who can help us achieve our program goals in Malaysia.
• Escalate administrative and/or operational issues impacting the long-term sustainability of the program.

Oversee students’ program preparation: In collaboration with your team, develop, implement and maintain student onboarding systems that ensure:

• Students are prepared for their time in Malaysia, through information sessions, written documentation, and timely responses to student and family inquiries.
• Visas, travel plans, and other important information are properly tracked.
• Proactive corrective action is taken with students who are not on track to participate in the program. 
• Local partners receive timely information to allocate students’ apprenticeships and housing.

Lead Incident Management & Emergency Response: In collaboration with your team and specialized partners, support students’ socio-emotional health and learning, and provide effective response to health and safety incidents and emergencies. 

• Deliver training to students in risk mitigation, and health and safety protocols, with support from the Global team. 
• Lead the team managing health & safety incidents, coordinating with partners, team, and global staff in decision making, response and reporting, and leading response in escalated incidents.
• Provide student emotional support during any hospitalization or other major incidents.
• When on emergency duty, be available and remain within cell service at all times.
• Directly communicate with students’ families during escalated incidents, in coordination with the Global Programs Team.

Manage a high performing team: Build and lead a high-performing team passionately committed to empowering youth and driving impactful programs. 

• Hire, train, and retain a diverse, high-performing team.
• Supervise and develop staff and contractors through 1:1s, coaching, feedback, and evaluation.
• Foster a positive, Tilting Futures values-aligned team culture and ensure the Malaysia-based team is well integrated into the global organization.
• Guide the team to deliver high-quality, consistent program implementation.
• Support ongoing professional development for all team members.

WHO WILL THRIVE IN THIS ROLE

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

• Strategic Thinker: Understands the broader context to design meaningful experiential learning opportunities that integrate curriculum with local immersion.
• Decisive Leader: Acts with confidence and agility to address program needs and make timely decisions on the ground.
• Sound Judgment: Evaluates complex situations to form well-informed decisions that prioritize student well-being and program success.
• Clear Communicator: Articulates ideas effectively through both spoken and written communication, ensuring alignment among global, local, and student stakeholders.
• Team Player: Collaborates seamlessly with in-person and remote teams to achieve shared goals and deliver exceptional programming.
• Mentor and Coach: Develops and supports team members to enhance their skills and performance through feedback and guidance.
• Empathetic Connector: Builds trust and rapport by understanding and responding to the needs and emotions of students, partners, and team members.
• Student-Centered: Prioritizes and proactively addresses the needs, safety, and well-being of students throughout their immersive experience.
• Resourceful Problem-Solver: Identifies creative solutions to overcome challenges and optimize program delivery in a dynamic environment.
• Self-Driven Professional: Demonstrates initiative and perseverance to ensure program excellence and sustained impact.

The following are required:

• 5+ years of experience facilitating outdoor education, experiential learning and/or youth development programs for youth ages 17-25. 
• Experience managing and developing staff from different backgrounds. 
• Experience developing and delivering participatory training sessions and thematic seminars for different audiences e.g. youth, community stakeholders, non-profit organizations.
• Experience cultivating and managing program partnerships.
• Undergraduate degree (Bachelors or similar) in Education, Cultural Anthropology, Social Work, International Development, or other relevant field.
• Legally able to live and work in Malaysia full time.
• Familiarity with Malaysia’s social impact sector.
• Spoken and written fluency in English.
• All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines.

Bonus points if have/are:

• Experience managing health and safety protocols
• Basic first aid training
• Bilingual or multilingual familiarity with any of the following languages: Malay, Mandarin and/or Tamil

YOUR LEGACY

As Program Manager, you will help equip young people from around the world to tackle global issues through a one-of-a-kind hybrid immersive experiential learning program in Penang. By fostering strong partnerships and delivering a transformative student experience, you will play a key role in shaping the program’s success and impact.

A DAY IN THE LIFE

Day-to-day activities will depend on the stage in the program cycle: planning season & immersion experience.

Planning season: daily activities during this stage include identifying and developing in-person learning activities that support the curriculum competencies and learning outcomes; prepare and roll out training for local partners; prepare orientation materials and resources for students’ onboarding to the program; provide feedback & input for future iterations of the program. In addition, this stage includes monitoring and tracking students’ pre-departure tasks (e.g. visa applications, travel plans, health and safety forms, housing & apprenticeship allocations). 

Immersion experience: this is the most dynamic stage of the cycle while students are immersed in Penang. Day-to-day activities will include: managing communications with the local operational partner; leading reflection/learning activities for students; supporting and managing health and safety incidents; planning and executing activities that build community and a sense of belonging to Tilting Futures.

Position: Program Coordinator, Take Action Lab: Environment & Sustainability

Location: Tilting Futures is seeking a Program Coordinator for Take Action Lab: Environment & Sustainability in Penang, Malaysia. For this role, we are only accepting applicants with significant lived experience and legal authorization to live and work in Malaysia.

Start Date: The ideal start date is 15 May, 2026

Compensation: The compensation for this contract role is RM5000-7750 per month. This range reflects the full compensation, as contractors are responsible for managing their own taxes, benefits, and other related expenses. We value transparency and are happy to discuss further details with candidates during the application process.

Application process: This is an outline of our typical hiring process. Depending on the needs of the role, the individual stages may change. Only qualified applicants will be advanced at each stage.

1. Submit an application: it will be reviewed by real humans, not bots! 
2. Screening interview: a quick “get to know you” call
3. Candidate exercise: a chance for us to learn more about you and for you to understand some of the expectations of the role
4. Hiring manager interview: you’ll chat about your exercise and meet this role’s supervisor.
5. VP, Programs Interview: we are a small organization and our leadership is deeply invested in making sure we hire the right folks for each role.

We highly recommend reviewing our careers page for the most detailed information on our hiring process & philosophy, and to learn more about what it’s like to work at Tilting Futures.

FREQUENTLY ASKED QUESTIONS

Will you sponsor a Malaysian work visa application?

We are unable to sponsor a Malaysian visa application. All applicants must already be legally able to live and work full-time in Penang, Malaysia.

Will I have to travel to the United States in this role?

You may be asked to travel to the United States 1 time per year, for 1-2 weeks per visit, to attend staff-specific retreats or training seminars. In these cases, we will support your application for an American B-type visitor visa should you not have one already.

Do you have an office in Penang?

Yes, our office is located in Gelugor.

ABOUT THIS ROLE

As part of the team in Penang, the Program Coordinator helps bring to life the Take Action Lab program for our students. They will play a key role in creating a positive student experience by facilitating curricular and extracurricular activities, supporting student wellbeing and learning, and leading administrative tasks for student onboarding, program management and record keeping. A mostly student-facing position, the Program Coordinator will play a central role in creating a unique, cultural immersion experience for our students. 

We are looking for someone who is energized and enthusiastic about youth leadership development, builds relationships, and can navigate dynamic, new environments.

This role reports to the Take Action Lab Program Manager, Malaysia and works closely with the Program Operations Coordinator, and two other Program Coordinators in the Take Action Lab team. They must be based in Penang, Malaysia.

YOUR OPPORTUNITY FOR IMPACT

Co-create the Take Action Lab experience: Design and facilitate a unique immersion experience anchored in our principles of experiential learning

• Support the design of transformative experiential learning activities in line with TAL’s theme and curriculum goals
• Participate in building TAL’s training modules & ensure students’ adoption
• Guide and facilitate group learning activities around the Penang area 
• Prepare and execute an orientation and re-entry program for participants
• Prepare and maintain orientation and onboarding materials

Support the wellbeing and development of inspiring young leaders: Work directly with the students to guide and facilitate their immersion learning experience in Penang

• Support community engagement strategy and activities during the virtual and immersive segments of the program; Foster a safe and productive learning environment; Guide the cohort community-building experience 
• Act as a mentor and cultural broker for the students during the pre-departure and immersion experience; maintain regular check-ins with a sub-cohort of students
• Support students’ wellbeing as part of the team responding to behavioral, health, and safety incidents
• Monitor student engagement and surface issues for problem-solving

Build local partnerships: Develop good working relationships with program partners

• Liaise with local partners to ensure logistics run smoothly
• Support the delivery of partner training, monitoring and evaluation
• Identify and liaise with local partners and activities that can contribute to students’ learning objectives
• Facilitate program closing events with local partners; Celebrate and acknowledge partner contributions to the program and the students’ experience

Keep program stakeholders organized and informed: Support administrative tasks for student onboarding and offboarding and regular reporting

• Act as students’ first point of contact and support during their pre-departure preparation and throughout their immersion; Support student and family communications strategy throughout the program, including but not limited to responding to inquiries, drafting and editing resources, managing online community engagement platforms 
• Support the maintenance of systems for organizing local activities and students’ information
• Analyze data to track depth of student engagement, spot patterns, and surface learnings
• Manage materials and logistics for program events, in collaboration with the team and local partners

WHO WILL THRIVE IN THIS ROLE

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

• Connected to our mission: Something in your own life experience drives your passion for Tilting Futures’ mission and vision.
• Information seeker: You investigate thoroughly to get relevant information.
• Detail oriented: You show rigorous and meticulous attention to detail.
• Empathetic: You identify with the feelings, ideas and attitudes of others.
• Personable: You have a friendly, approachable and outgoing style.
• Adaptable: You adjust easily to new or changing circumstances.
• Team Player: You work well within diverse groups to achieve common goals.  
• Student-Oriented: You are attentive and responsive to student needs.
• Initiative: You act proactively to achieve results.
• Resourceful: You find alternative solutions to overcome problems or limitations.

The following skills are required:

• Experience facilitating and designing learning experiences for youth (aged 17-21)
• Experience facilitating one-on-one and group reflection and discussion with youth in support of learning and development objectives
• Experience working or living with people from different cultural backgrounds
• Familiar with Penang’s social impact and environment sector
• Legally able to live and work in Malaysia full time
• Comfortable using and learning new technology; Enjoy finding new ways to use technology for greater impact
• Effective communicator: written, verbal and Google slide presentations
• All routine immunizations and vaccinations, including COVID-19, must be complete and up to date according to WHO guidelines

Bonus points if have/are:

• Basic First Aid Training
• Proficiency with Airtable, Slate, MS Office, Google Suite
• Bilingual or multilingual familiarity with any of the languages spoken by Penang’s diverse cultural communities
• A US Visa (for occasional travel to the USA)

YOUR LEGACY

Bring your youth development experience and knowledge of Penang and Malaysia to make your mark on a one-of-a-kind youth learning program for a global cohort of curious and inspired students. 

DAY IN THE LIFE

Day-to-day activities will depend on the stage in the program cycle: planning season & immersion experience.

Planning season: This stage includes monitoring and tracking students’ pre-departure tasks (e.g. visa applications, travel plans, health and safety forms, housing & apprenticeship placements). In addition, you will support the development of in-person learning activities that support the curriculum competencies and learning outcomes; deliver training for local partners; prepare orientation materials and resources for students’ onboarding to the program. 

Immersion experience: this is the most dynamic stage of the cycle consisting of a 12-week student immersion in Penang. Day-to-day activities will include: liaising with the local operational partner to organize logistical support; leading reflection/learning activities for students; supporting health, safety and behavioral incidents; planning and executing activities that build community and a sense of belonging to Tilting Futures.