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Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling transactions and violations for the world's largest commercial fleets and rental car companies, serving over 8.5 million vehicles whilst, via our proprietary connected systems, are processing nearly 165 million transactions each year for more than 50 tolling authorities.
Position Overview:
This role is responsible for supervising and ensuring the efficient operation of Verra Mobility’s IT infrastructure and services across Europe. This includes managing the IT staff responsible for monitoring, diagnosing, and optimizing network and system performance, as well as leading cloud infrastructure initiatives. The role reports to the VP, IT Infrastructure and works closely with local client support and corporate IT teams to drive business and client satisfaction.
Essential Responsibilities:
· Lead the delivery of services and support for a regional client infrastructure service
· Design and lead regional IT department support model for European client geography
· Act as Service Delivery Manager for Client Infrastructure in the EU
· Work with cross functional teams and stakeholders to define business and client infrastructure requirements for product and service implementations.
· Ensure the efficient utilization of IT resources including personnel and equipment – across the region.
· Design and manage the resource plan including full time, contractor and manage services offerings for IT function.
· Develop KPI’s and Metrics to measure success and areas of focus for the support organization.
· Develop and implement all functional policies and procedures, including regional standards, purchasing, and service provisioning.
Acquisition & Deployment
· Manage deployment, monitoring, maintenance, development, upgrade, and support of IT systems (servers, storage, backups, networks, data centers).
· Manage and develop relationships with clients and business unit resources to service clients at their highest points of need.
· Analyze existing operations and make recommendations for the improvement and growth of IT systems.
· Conduct research and remain current with the latest technologies and solutions in support of client requests for proposals (RFP’s)
Operational Management
· Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
· Practice asset management for IT hardware, software, and equipment.
· Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
· Oversee operations-related incidents, requests, and projects
· Assist with basic IT troubleshooting and communications with customer, business unit and IT staff.
Qualifications:
· 5+ years of client services support experience, supporting large scale client implementations at multiple sites
· 5+ years of IT service management experience in a medium to large IT operations setting
· University degree in the field of business, computer science or information systems is preferred
· Industry certifications (PMP, Prince2, Cisco, VMware, EMC, HPE Aruba, CISSP, CISA, CIPM) are a plus.
· Must be able to travel 25% - 50% to support client locations
· Must have the right to work in the EU
. Fluent in English. Great communication skills. Being able to present to stakeholders.
Knowledge & Experience
· Strong technical understanding, able to take complex technical descriptions and convert them into easy-to-understand updates for business unit leaders
· Working knowledge of virtual server technology such as VMware
· Working knowledge data storage platforms and backup solutions ie EMC Unity and Rubrik
· Experienced in supporting and troubleshooting infrastructure and application ecosystems
· Proven experience in IT infrastructure planning and development.
· Excellent understanding of the organization’s goals and objectives.
· In-depth knowledge of applicable data security and privacy practices and laws.
· Strong understanding of human resource management principles, practices, and procedures.
· Strong understanding of project management principles.
Personal Attributes
· Strong leadership skills.
· Excellent written and oral communication skills.
· Excellent interpersonal skills.
· Ability to conduct and direct research into IT issues and products as required.
· Ability to present ideas in business-friendly and user-friendly language.
· Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.
· Highly self-motivated and directed.
· Keen attention to detail.
· Proven analytical, evaluative, and problem-solving abilities.
· Ability to effectively prioritize and execute tasks in a high-pressure environment.
· Exceptional customer service orientation.
· Extensive experience working in a team-oriented, collaborative environment.
Work Conditions
· On-call availability
· Sitting for extended periods of time.
· Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
· Lifting and transporting of moderately heavy objects, such as hardware and peripherals.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Our Data & Engineering community is growing, and we’re now looking for a Senior Data Consultant (m/f/*) to join our team in Spain, supporting our global growth.
As a Senior Data Consultant, you will combine deep hands-on experience in modern data platforms — particularly Databricks — with a strategic, client-oriented mindset. You’ll advise organizations on how to design, implement, and scale data-driven architectures, while guiding them through every stage of their digital transformation journey.
WHAT WE OFFER
WHAT YOU’LL DO
WHAT YOU’LL BRING
Did we pique your interest, or do you have any questions?
We’d love to hear from you — contact us at recruiting@ultratendency.com
Ultra Tendency is a leading international Data Engineering consultancy specializing in Big Data, Cloud, Streaming, IIoT, and Microservices. We design, build, and operate large-scale, data-driven applications for major enterprises including the European Central Bank, HUK-Coburg, Deutsche Telekom, and Europe’s largest car manufacturer. Founded in Germany in 2010, Ultra Tendency has grown to 8 offices across 10 countries on 3 continents, serving a trusted and expanding client base.
We don’t just use technology—we create it. Our team contributes to over 20 open-source projects, including Ansible, Terraform, NiFi, and Kafka, making a visible impact on both technology and business. Enterprises choose Ultra Tendency because we solve the problems others cannot.
We thrive on challenges. Here, you’ll work on unique projects you won’t find elsewhere and become part of a knowledge-driven, supportive community—not a rigid hierarchy. Continuous learning, feedback, and collaboration drive both personal and professional growth, while maintaining a healthy work-life balance.
Ultra Tendency evaluates applications based on skills and business fit. We welcome candidates from all backgrounds, regardless of race, ethnicity, national or social origin, disability, sex, sexual orientation, or age.
Data privacy statement: Data Protection for Applicants – Ultra Tendency
Ready to apply?
Apply to Ultra Tendency
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Our Engineering community is growing, and we’re now looking for a Senior Data Engineer - Databricks (m/f/*) to join our team in Spain, supporting our global growth.
As Senior Data Engineer (m/f/*), you design and optimize data processing algorithms on a talented, cross-functional team. You are familiar with the Apache open-source suite of technologies and want to contribute to the advancement of data engineering.
Did we pique your interest, or do you have any questions?
We want to hear from you: contact us at recruiting@ultratendency.com
Ultra Tendency is a leading international Data Engineering consultancy specializing in Big Data, Cloud, Streaming, IIoT, and Microservices. We design, build, and operate large-scale, data-driven applications for major enterprises including the European Central Bank, HUK-Coburg, Deutsche Telekom, and Europe’s largest car manufacturer. Founded in Germany in 2010, Ultra Tendency has grown to 8 offices across 10 countries on 3 continents, serving a trusted and expanding client base.
We don’t just use technology—we create it. Our team contributes to over 20 open-source projects, including Ansible, Terraform, NiFi, and Kafka, making a visible impact on both technology and business. Enterprises choose Ultra Tendency because we solve the problems others cannot.
We thrive on challenges. Here, you’ll work on unique projects you won’t find elsewhere and become part of a knowledge-driven, supportive community—not a rigid hierarchy. Continuous learning, feedback, and collaboration drive both personal and professional growth, while maintaining a healthy work-life balance.
Ultra Tendency evaluates applications based on skills and business fit. We welcome candidates from all backgrounds, regardless of race, ethnicity, national or social origin, disability, sex, sexual orientation, or age.
Data privacy statement: Data Protection for Applicants – Ultra Tendency
Ready to apply?
Apply to Ultra Tendency
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