Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Support and Procurement Agency (NSPA) is a key agency within the North Atlantic Treaty Organization (NATO) focused on providing comprehensive logistics, procurement, and support services to NATO member countries, partners, and other customers. The NSPA facilitates the collective acquisition and management of goods and services, ranging from military equipment to general supplies, enhancing the efficiency and effectiveness of NATO operations. 

The agency's responsibilities include: 

• Procurement: managing the acquisition of a wide range of goods and services, including military equipment, supplies, and support services. 
• Logistics: offering logistics support such as transportation, warehousing, and distribution to ensure that NATO forces have the necessary resources when and where they are needed. 
• Maintenance: providing maintenance and repair services for military equipment, ensuring operational readiness and extending the lifespan of assets. 
• Project Management: overseeing and implementing various projects, including infrastructure development and other support activities. 

 The NSPA operates under the direction of the NATO Support and Procurement Organization (NSPO), which sets the strategic goals and policies for the agency. By centralizing and standardizing procurement and logistics services, the NSPA helps NATO members achieve cost savings, improved interoperability, and enhanced operational capability. 

The program

The NSPA Information and Communication Technology (ICT) services are relying on three underlying infrastructures:

Network

• Local Area Networks (LANs) to allow NSPA users to reachback ICT systems located in the NSPA datacenters.
• Wide Area Networks (WANs) to allow NSPA remote offices and mobile users to securely reach back the NSPA datacenters located in Luxembourg
• Metropolitan Area Networks (MANs) to securely interconnect NSPA datacenters and Outside Cabling Plants (OCPs) located in Luxemourg.

Unified Communication (UC)

• Video Teleconferencing (VTC) systems,
• Telephony systems composed of PBX, voice gateways, deskphones, softphones, mobile phones and smartphones.
• Interfaces with other communication services such as voice mail, instant messaging, collaboration (e.g. MS SKYPE).
• Federation with other NATO voice and video services.
• Public Announcement Systems (PAS) and Massive SMS notification systems alarms

Datacenters (DC)

• 2 Tier 4 datacenters externalized in Betzdorf and Bettembourg (LUX)
• 1 datacenter in Capellen (LUX)
• Smaller datacenters in Papa (HUN), Taranto (SOC) and Eindhoven (NL)
• Outside Cabling Plants (OCPs) in Capellen

Role Duties and Responsibilities

Day-to-day Operation and Maintenance (O&M) type of consultancy services for network, Unified Communication (UC) and datacenter (DC) and support for projects related to specific network, UC and DC related projects.

Essential Skills and Experience 

Knowledge and Skills.

Must have a thorough understanding of these technologies, the ability to configure them, and have a significant deployment experience:

• LAN features such as RSTP (and its optimisations), 802.1Q and PVLANs, VDC
• IP features such as PAT, DHCP, HSRP and OSPF
• Qos features such as classification, marking, congestion management, shaping and policing
• IPSec, and the ability to configure it in IOS (for both LAN to LAN and Easy VPN connections), GRE tunnels
• IOS security features, such as reflexive access lists, and firewall
• Application Centric Infra (ACI) and VRFs
• Cisco ASA series and Cisco Anyconnect clients
• Network Management tools such as ORION, Cisco prime infrastructure, ZABIX and Fluke Trueview
• Wireless technologies - Cisco Access Points and remote terminals such as bar code readers for inventory management
• ATMedia Ethernet encryptors 1G and 10G design and setup
• Ucopia captive portal infrastructure design and setup
• Security management platform Cisco ISE

Product Qualifications

• Cisco 800, 2800, 2900, 3800, 3900 router series
• Cisco 3750, 3850, 3560, 2940, 6500 and Nexus 7K and 9K series switches
• Cisco’s NAM (Network Analysis Module) and NAMNX1
• Fluke Trueview and VPM appliances
• Infoblox DNS-DHCP management tools
• Network analysers and sniffers for troubleshooting or network capacity planning

Competencies

• Good communications skills. Excellent English report writing skills.
• Solid understanding of the requirements of an overall network management strategy
• Strong task and time management skills

Experience

• At least 10 years’ experience in a technical networking or telecoms role, implementing and supporting LAN and WAN networking infrastructures
• LAN and WAN network design experience
• Extensive experience with high-availability and load-balancing solutions for network architectures
• Experience of firewall solutions and understanding of how they are implemented
• Extensive experience in managing all aspects of network projects for internal customers
• Experience with ITIL concepts

NATO Experience

• 2 years minimum experience with NATO organization, NATO IT infrastructure's (network, unified communication and security) and NATO IT related policies is desirable.

Professional Certifications

Any of the following certifications:

• CCT Routing and Switching
• CCNA Routing and Switching
• CCNA Wireless
• DEVNET
• CCNP ENCOR
• 300-620 DCACI
• SD WAN
• CCNP Routing and Switching
• CCNP Voice
• CLCOR 350-801
• CCIE Routing and Switching
• CCIE Service Provider
• 1 Mobile Iron (Support Specialist Fundamental 8.5 + Intermediate 7.5 + Design and Deployment 7.5 + Core Deployment & Admin Fundamentals 9.1)
• MS AZ900
• F5 L101
• F5 L201, L303, L304
• INFOBLOX CDAT

Languages

• Proficiency in English (oral and written), equivalent to CEFR B2 or higher, is mandatory
• Proficiency in French (oral) is desirable

Education

• A university degree or equivalent professional experience

Working Location

• Capellen, Luxembourg

Working Hours and Policy

• On-Site, according to NSPA flexible working hours: Monday to Thursday (07:00 – 19:00) and Friday (07:00 – 14:00).
• Public Holidays of Luxembourg will be applicable

Travel

• Travel to other NATO sites may be required occasionally: Versailles (FRA), Papa (HUN), Taranto (ITA), Eindhoven (NL) and Cologne (GE).

Security Clearance

• Valid National or NATO Secret personal security clearance

Introduction

NSPA are looking for engineers to support their Cyber Security infrastructure to covering day to day and project activities, in addition providing Cyber Security services to NSPA customers or partners from across the NATO nations.

Day to Day Activities

• Planning and carrying out the replacement of products or technologies within the infrastructure. This will involve developing time schedules, collaborating with the helpdesk, communicating with the customers, configuring the new equipment and performing the actual migration work. Following this, documentation and diagrams will have to be updated.
• Operating and maintaining a wide variety of different cyber security solutions on a day-to-day basis, including but not limited to: Network firewall, web proxy, mail proxy and anti-spam, antivirus for servers, DMZ segregation, web application firewall, intrusion prevention, SIEM log correlation and reporting, managed file transfer, certificates, strong authentication etc.
• Providing support on various cyber security tasks and operations, such as incident response, troubleshooting, change management, write and implement security procedures for operating security solutions, lifecycle management, security and risk assessments, etc.

Project Activities

• Assessment of new cyber security products or technologies. This will involve researching the product, liaising with the manufacturer, arranging for a lab trial, conducting a test phase and then writing a report and making recommendations to NSPA.
• Design and implementation of new secure solutions for various projects and to ensure that NSPA Cyber Security posture remains adequate and aligned with best practices.
• Operating effectiveness testing and improvement of existing cyber security controls involving various cyber security technologies (including but not limited to network firewalls, Web Application firewalls, SIEM, Network IPS, e-mail protection, web browsing protection, Public Key Infrastructure, Medium and Strong authentication, etc.).
• Cyber Security advisory and support provided for various customer projects.
• Cyber Security penetration testing project.

Working Location

• Main working location: Capellen, Luxembourg (NSPA HQ)
• Some projects may require business travel to other sites
• Some remote/hybrid work may be required

Working Hours

• Monday to Thursday:
• Arrival 06:00 to 09:00
• Lunch break Minimum 30 minutes 11:45 – 13:45
• Departure 16:15 to 20:00
• Friday
• Arrival 6:00 to 9:00
• Departure 12:15 to 17:00
• Public Holiday of Luxenberg will be applicable
• Some on-call duties and weekend work will be required on a rotation basis

Project Duration

• 3 years + 2 Years

 Mandatory Requirements

1. Professional Experience
1. Proven experience of at least 5 years in IT Cyber Security.
2. Proven experience of at least 1 year in a NATO environment.
2. Proven experience and skills (Minimum 8 of the below)
1. Next Generation Firewalls (including Intrusion Detection/Prevention System), 
2. Web Application Firewalls and Reverse Proxies, 
3. Web Proxies
4. E-mail gateways
5. Vulnerability Management
6. Anti-malware, sandboxing and endpoint protection technologies
7. Public Key Infrastructures (PKIs), smartcards and user authentication technologies
8. Mobile Device Management (MDM)
9. Apple infrastructure and iOS management
10. Security Incident Event Management (SIEM) 
11. Multi-Factor authentication
12. Privileged Access Management
13. Good Knowledge - Ability to troubleshoot and solve issues involving the aforementioned technologies
3. Skills
1. Good Knowledge - Web application penetration testing
2. Good Knowledge - Mobile application penetration testing
3. Good Knowledge - Source code vulnerability analysis
4. Good Knowledge - Ability to identify and exploit web vulnerabilities  (XSS, CSRF, SQLi, SSRF, arbitrary file upload, etc.) 
5. Good Knowledge - Ability to identify and exploit mobile vulnerabilities  (API issues, insecure storage, memory corruption, deep links, etc.) 
6. Good Knowledge - Network penetration testing experience 
7. Good Knowledge - Protocol analysis 
8. Good Knowledge - CTF experience
9. Good Knowledge - Secure coding practices 
10. Good Knowledge - Cryptography 
11. Good Knowledge - Red and Blue team experience
4. Proven knowledge of
1. Good Knowledge - Cloud Architecture and Security
2. Good Knowledge - Operating System (Windows and Linux) security and of Active Directory security
3. Good Knowledge - Networking protocols
4. Good Knowledge - Application Security
5. Experience allowing to write scripts efficiently - Programming Skills in Bash or Python or Perl
6. Good Knowledge - Offensive security tactics, techniques, tools and procedures
7. Triage, following, procedures pro-active pivoting and hunting - Handling security alerts (ex: antivirus alert, suspicious email report)
8. Good Knowledge - Handling security incident/intrusion 
5. Language
1. Proficiency in English, written and oral, equivalent to CEFR B2 or higher
2. Ability to write clear and concise reports and technical documentation with proper justification
3. Ability to explain issues at different levels of the hierarchy and in particular to management
6. Security Clearance
1. Hold a valid NATO SECRET (or higher) security clearance

Introduction

NSPA are looking for engineers to support their Cyber Security infrastructure to covering day to day and project activities, in addition providing Cyber Security services to NSPA customers or partners from across the NATO nations.

Day to Day Activities

• Planning and carrying out the replacement of products or technologies within the infrastructure. This will involve developing time schedules, collaborating with the helpdesk, communicating with the customers, configuring the new equipment and performing the actual migration work. Following this, documentation and diagrams will have to be updated.
• Operating and maintaining a wide variety of different cyber security solutions on a day-to-day basis, including but not limited to: Network firewall, web proxy, mail proxy and anti-spam, antivirus for servers, DMZ segregation, web application firewall, intrusion prevention, SIEM log correlation and reporting, managed file transfer, certificates, strong authentication etc.
• Providing support on various cyber security tasks and operations, such as incident response, troubleshooting, change management, write and implement security procedures for operating security solutions, lifecycle management, security and risk assessments, etc.

Project Activities

• Assessment of new cyber security products or technologies. This will involve researching the product, liaising with the manufacturer, arranging for a lab trial, conducting a test phase and then writing a report and making recommendations to NSPA.
• Design and implementation of new secure solutions for various projects and to ensure that NSPA Cyber Security posture remains adequate and aligned with best practices.
• Operating effectiveness testing and improvement of existing cyber security controls involving various cyber security technologies (including but not limited to network firewalls, Web Application firewalls, SIEM, Network IPS, e-mail protection, web browsing protection, Public Key Infrastructure, Medium and Strong authentication, etc.).
• Cyber Security advisory and support provided for various customer projects.
• Cyber Security penetration testing project.

Working Location

• Main working location: Capellen, Luxembourg (NSPA HQ)
  • Some projects may require business travel to other NSPA Locations
  • Some remote/hybrid work may be required

Working Hours

• Monday to Thursday:
  • Arrival 06:00 to 09:00
  • Lunch break Minimum 30 minutes 11:45 – 13:45
  • Departure 16:15 to 20:00
• Friday
  • Arrival 6:00 to 9:00
  • Departure 12:15 to 17:00
• Public Holiday of Luxembourg will be applicable
• Some on-call duties and weekend work will be required on a rotation basis

Project Duration

• 3 years + 2 Years

Mandatory Requirements

Professional Experience

• Proven experience of at least 5 years in IT Cyber Security.
• Proven experience of at least 1 year in a NATO environment.

Proven experience and skills (Minimum 8 of the below)

• Next Generation Firewalls (including Intrusion Detection/Prevention System),
• Web Application Firewalls and Reverse Proxies,
• Web Proxies
• E-mail gateways
• Vulnerability Management
• Anti-malware, sandboxing and endpoint protection technologies
• Public Key Infrastructures (PKIs), smartcards and user authentication technologies
• Mobile Device Management (MDM)
• Apple infrastructure and iOS management
• Security Incident Event Management (SIEM)
• Multi-Factor authentication
• Privileged Access Management
• Good Knowledge - Ability to troubleshoot and solve issues involving the aforementioned technologies

Proven knowledge of:

• Good Knowledge - Cloud Architecture and Security
• Good Knowledge - Operating System (Windows and Linux) security and of Active Directory security
• Good Knowledge - Networking protocols
• Good Knowledge - Application Security
• Experience allowing to write scripts efficiently - Programming Skills in Bash or Python or Perl
• Good Knowledge - Offensive security tactics, techniques, tools and procedures
• Triage, following, procedures pro-active pivoting and hunting - Handling security alerts (ex: antivirus alert, suspicious email report)
• Good Knowledge - Handling security incident/intrusion

Language

• Proficiency in English, written and oral, equivalent to CEFR B2 or higher
• Ability to write clear and concise reports and technical documentation with proper justification
• Ability to explain issues at different levels of the hierarchy and in particular to management

Security Clearance

• Hold a valid NATO SECRET (or higher) security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The Automated Integrated Product Support (IPS) Programme Office (LN) of the NATO Support and Procurement Agency (NSPA) is responsible to provide responsive, effective and cost-efficient electronic, automated and integrated logistic support on behalf of NATO or NATO Member Nations.

NDSS is an automated and integrated logistics software support tool designed, developed and supported by NSPA. It covers the main logistic functionalities such as item management, stock management, requisitioning, procurement, fleet management, transport request, maintenance and repair, property accounting and property disposal.

The modules of the application software are written in PowerBuilder and Microsoft .Net, and are implemented in a client/server environment. Web front-end of NDSS is implemented using 3-tier Architecture.

NDSS is active in 31 user organizations across NATO and areas of NATO operations.

NSPA is involved in different development projects regarding the functional evolution of NDSS and its maintenance and is also involved in the support of other integrated logistics tools.

The contracted staff shall assist NDSS team in developing and implementing different projects based on PowerBuilder and .Net technologies.

Role Responsibilities

The IT System Engineer shall work within the platform team dedicated to the infrastructure support and maintenance. He / she shall be in charge of the infrastructure and shall have the following tasks and responsibilities:

• Management and support of the entire IT infrastructure (day to day management + problem solving)
• Management of backups of files, exchange, SQL Database, virtual machines
• Administration and management of the virtual IT infrastructure based on fully redundant and highly available VMware Vsphere and HyperV (for VDI solution) clusters
• Management of Microsoft failover cluster
• Management of Security and Anti-virus protection
• Management of Exchange infrastructure and servers
• Management of Active Directory, Group Policy, Domain Name Server (DNS), Remote Desktop Services (RDP)
• Management of products updates via WSUS (Microsoft and VMWare)
• Maintenance of the Local Area Network (LAN) components
• Migration of existing Virtual Machines (VMs) and physical servers
• Analysis and proposal of IT solutions to fulfil customer needs

Required Skills and Experience

• 7 years of IT experience and 5 years information systems (IS) experience particularly in the design and management of complex IT infrastructures including network and security.
• Knowledge of IS hardware and software and be able to be familiar with / not reluctant to perform a hardware mechanical assembly.

Professional experience with minimum 5 years:

• • Microsoft Operating System (both server and workstation versions)
  • Active Directory Multi-site Management (including DNS, DHCP, GPO)
  • Remote Desktop Services 2016 / 2019, RDS farm (terminal server)
  • VDI (virtual desktop infrastructure)
  • Virtualization concepts, VMWARE vSphere (version 6 or later) multi-site cluster provisioning and management
  • Multi-site datacenters, full redundancy, vMotion, High Availability (HA), Data Release Sequence number (DRS), synchronous replication
  • Storage Area Network (SAN), multi-site cluster (load balancing), Internet Small Computer System Interface (ISCSI) with replication capability
  • Backup software (Arcserve, VEEAM or equivalent tools)
  • Mcafee client protection (or equivalent)
  • Mcafee ePO central console (or equivalent)
  • Analysis and design of complex IT infrastructures
  • Analysis of problems/troubleshoot as well as root causes to coordinate solutions

Professional experience with minimum 3 years:

• • VMware Center Operations (VCOPS)
  • Hyper-V (2012 based or later) multi-site cluster
  • TCP / IP Routing, VLAN
  • Security update (via WSUS or equivalent tool)
  • Network Attached Storage (NAS) technology
  • Failover cluster
  • Microsoft Network Load Balancing
  • Microsoft Exchange Version 2019
  • Microsoft SQL Server 2016
  • Installation, use and maintenance of LAN based personal computer installations

Soft Skills:

• • Communication
  • Team Player
  • Autonomy
  • Responsiveness
  • Adaptability
  • Good interpersonal skills 

Preferred Skills and Experience  

• Windows server 2016 certification
• Microsoft Exchange certification

Security Clearance

• National Secret or NATO Secret Clearance

Language Requirements

• Mandatory English – STANAG 6001 SLP 3333
• French desirable

Work Arrangement

• Onsite - Capellen, Luxembourg.
• 215 working days per year
• 40 working hours per week, Monday to Friday.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Support and Procurement Agency (NSPA) is a key agency within the North Atlantic Treaty Organization (NATO) focused on providing comprehensive logistics, procurement, and support services to NATO member countries, partners, and other customers. The NSPA facilitates the collective acquisition and management of goods and services, ranging from military equipment to general supplies, enhancing the efficiency and effectiveness of NATO operations.

The agency's responsibilities include:

• Procurement
  • Managing the acquisition of a wide range of goods and services, including military equipment, supplies, and support services.
• Logistics
  • Offering logistics support such as transportation, warehousing, and distribution to ensure that NATO forces have the necessary resources when and where they are needed.
• Maintenance
  • Providing maintenance and repair services for military equipment, ensuring operational readiness, and extending the lifespan of assets.
• Project Management
  • Overseeing and implementing various projects, including infrastructure development and other support activities.

The NSPA operates under the direction of the NATO Support and Procurement Organization (NSPO), which sets the strategic goals and policies for the agency. By centralizing and standardizing procurement and logistics services, the NSPA helps NATO members achieve cost savings, improved interoperability, and enhanced operational capability.

The program

The NATO Support and Procurement Agency (NSPA) requires Project Support and Operation and Maintenance (O&M) consultancy services for implementing, operating and maintaining complex eBusiness solutions integrated in the NSPA environment, using the latest web technologies, Relational and non-Relational Databases, integration techniques and standards (synchronous and asynchrounous interfaces), cyber security layers and concepts.

Role Background

The scope of the role involves implementation, operations and maintenance of complex e-Business solutions based on Microsoft .NET technologies, relational and non-relational databases and the latest development frameworks and libraries available for web-based solutions.

 Role Duties and Responsibilities

• Implement and automate CI/CD pipelines, ensuring efficient software delivery.
• Conduct automated code inspections and security reviews using tools like SonarQube and Dependency Tracker.
• Manage and optimize on-premises Microsoft Azure DevOps Server for continuous integration, delivery, and deployment.
• Automate security practices in web-based solutions using CI/CD pipelines and ensure integration with Microsoft development tools, .NET frameworks, and C#.

 Essential Skills and Experience

• Proven experience of at least 3 years in managing Software Development Lifecycle, automation tools for implementing CI/ CD pipelines, automated code inspection and security review (such as SonarQube and Dependency Tracker).
• Experience with Microsoft Azure DevOps Server (on-premises).
• Having a strong technical background on the implementation of web-based solutions:
  • Microsoft development tools, .NET frameworks, C#
  • Database design and concepts
  • Major software architectures for web-based solutions
• Ability to explain issues at different levels of the hierarchy.
• Ability to write clear and concise reports and technical documentation.

 Language

• Proficiency in English, written and oral, equivalent to CEFR B2 or higher

Working Location

• Capellen, Luxembourg

Working Policy

• On-Site

Contract Duration

• 3 years with 2 one year extensions

Travel

• Travel to other NATO sites may be required occasionally

Security Clearance

• Valid National or NATO Secret personal security clearance

Introduction

NSPA are looking for engineers to support their Cyber Security infrastructure to covering day to day and project activities, in addition providing Cyber Security services to NSPA customers or partners from across the NATO nations.

Day to Day Activities

• Planning and carrying out the replacement of products or technologies within the infrastructure. This will involve developing time schedules, collaborating with the helpdesk, communicating with the customers, configuring the new equipment and performing the actual migration work. Following this, documentation and diagrams will have to be updated.
• Operating and maintaining a wide variety of different cyber security solutions on a day-to-day basis, including but not limited to: Network firewall, web proxy, mail proxy and anti-spam, antivirus for servers, DMZ segregation, web application firewall, intrusion prevention, SIEM log correlation and reporting, managed file transfer, certificates, strong authentication etc.
• Providing support on various cyber security tasks and operations, such as incident response, troubleshooting, change management, write and implement security procedures for operating security solutions, lifecycle management, security and risk assessments, etc.

Project Activities

• Assessment of new cyber security products or technologies. This will involve researching the product, liaising with the manufacturer, arranging for a lab trial, conducting a test phase and then writing a report and making recommendations to NSPA.
• Design and implementation of new secure solutions for various projects and to ensure that NSPA Cyber Security posture remains adequate and aligned with best practices.
• Operating effectiveness testing and improvement of existing cyber security controls involving various cyber security technologies (including but not limited to network firewalls, Web Application firewalls, SIEM, Network IPS, e-mail protection, web browsing protection, Public Key Infrastructure, Medium and Strong authentication, etc.).
• Cyber Security advisory and support provided for various customer projects.
• Cyber Security penetration testing project.

Working Location

• Main working location: Capellen, Luxembourg (NSPA HQ)
• Some projects may require business travel to other sites
• Some remote/hybrid work may be required

Working Hours

• Monday to Thursday:
• Arrival 06:00 to 09:00
• Lunch break Minimum 30 minutes 11:45 – 13:45
• Departure 16:15 to 20:00
• Friday
• Arrival 6:00 to 9:00
• Departure 12:15 to 17:00
• Public Holiday of Luxembourg will be applicable
• Some on-call duties and weekend work will be required on a rotation basis

Project Duration

• 3 years + 2 Years

 Mandatory Requirements

1. Professional Experience
1. Proven experience of at least 3 years in IT Cyber Security.
2. Proven experience of at least 1 year in a NATO environment.

1. Proven experience and skills (Minimum 4 of the below)
1. Next Generation Firewalls (including Intrusion Detection/Prevention System), 
2. Web Application Firewalls and Reverse Proxies, 
3. Web Proxies
4. E-mail gateways
5. Vulnerability Management
6. Anti-malware, sandboxing and endpoint protection technologies
7. Public Key Infrastructures (PKIs), smartcards and user authentication technologies
8. Mobile Device Management (MDM)
9. Apple infrastructure and iOS management
10. Security Information and Event Management (SIEM) 
11. Multi-Factor authentication
12. Privileged Access Management
13. Basic Knowledge - Ability to troubleshoot and solve issues involving the aforementioned technologies

1. Proven knowledge of
1. Basic Knowledge - Cloud Architecture and Security
2. Basic Knowledge - Operating System (Windows and Linux) security and of Active Directory security
3. Basic Knowledge - Networking protocols
4. Basic Knowledge - Application Security
5. Basic Knowledge - Programming Skills in Bash or Python or Perl
6. Basic Knowledge - Offensive security tactics, techniques, tools and procedures
7. Triage following procedures - Handling security alerts (ex: antivirus alert, suspicious email report)
8. Basic Knowledge - Handling security incident/intrusion 

1. Language
1. Proficiency in English, written and oral, equivalent to CEFR B2 or higher
2. Security Clearance

Hold a valid NATO SECRET (or higher) security clearance

We’re looking for an Intermediate Software Developer, DevOps who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team that owns one piece of the production application environment and the developer experience, you will execute on defined projects to achieve team-level goals. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open remotely to applicants located in Luxembourg.

WHAT YOU’LL DO:

• Write software - tools, libraries, automation, services 
• Design and build our infrastructure platform
• Identify and implement new platform features
• Research and evaluate new technologies
• Refactor, rewrite or retire existing platform features
• Operate our developer experience and production application environments
• Diagnose and repair our distributed systems
• Perform maintenance, upgrades and migrations
• Control or eliminate repetitive tasks, alert noise, and business-as-usual work
• Enable development teams
• Provide executable interfaces to our infrastructure platform
• Provide tools and best practices to support the entire software development lifecycle
• Participate in a flexible on-call rotation 
• Communicate by writing documentation, participating in meetings, and showing off your work at demos
  
  

WHAT YOU’LL NEED:

• A degree in Computer Science or Engineering or equivalent experience working in an SRE, DevOps or software engineering role
• An ability to write software and working knowledge of software engineering practice
• Experience using infrastructure-as-code tools to build and run cloud infrastructure
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Self Development: is personally committed to, and actively works to continuously improve
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
• Preferred. Working knowledge of Linux systems administration, including troubleshooting system-level issues, networking (L3-L7) and basic monitoring
• Preferred. Experience with operating, building and maintaining cloud infrastructure
• Preferred. An understanding of SaaS software development practice; Ideally you have experience working on a SaaS product
  
  

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Remote

The Principal Solutions Architect will own the end‑to‑end design of complex customer/prospect solutions built on top of our social media management platform, with a strong focus on integrations, workflows, and measurable business value. This person will act as the bridge between customer‑facing teams (mostly AMs and AEs) and Product & Tech: translating client use cases and operational constraints into robust technical architectures, and turning those architectures into clear, actionable briefs for our product managers and engineering teams. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in London, England, United Kingdom and Luxembourg, Luxembourg. In this role, you will report to the Solutions Director.

WHAT YOU’LL DO:

• Participate in strategic client / prospects meetings and discovery workshops with strategic/enterprise accounts to understand business objectives, current tools, and operational constraints.
• Challenge and refine client requirements, uncovering underlying needs and proposing pragmatic solutions grounded in our platform capabilities.
• Articulate complex technical concepts in simple, non‑technical language to senior business stakeholders (CMO, Head of Social, Customer Care, Digital, Data teams).
• Act as a trusted advisor on topics such as social data architecture, governance, workflow design, and integration strategy notably on RFP or RFI. 
• Lead the design of end‑to‑end solutions that leverage our core platform capabilities (publishing, engagement, listening, analytics, governance) and integrate with external systems (CRM, customer care platforms, marketing automation, data warehouses, BI tools, etc.).
• Translate complex integration requirements (APIs, webhooks, SSO, data sync, custom workflows) into user‑centric, value‑oriented solution designs.
• Produce clear architecture artefacts when needed: solution blueprints, sequence diagrams, data flow diagrams, and configuration guides.
• Evaluate feasibility, risks, and trade‑offs of different solution approaches, always balancing speed, robustness, and scalability.
• Translate client and operational needs into structured, actionable briefs for Product and Engineering:
  • Clear problem statements and business context.
  • Detailed functional and non‑functional requirements.
  • Edge cases, constraints, and acceptance criteria.
• Work closely with Product Managers to prioritise requirements, shape roadmaps, and assess build‑vs‑configure‑vs‑integrate options.
• Partner with Engineering to validate technical designs, refine implementation details, and ensure solutions we would be pushing to our clients/prospects are aligned with platform architecture and standards or alternatively set guardrails and manage expectations.
• Provide feedback loops from the field back into the product: recurring patterns, blockers, integration gaps, and opportunities for new capabilities.
• Guide project teams (PS, Customer Success, Partner teams) during implementation as the “design authority” for the solution.
• Review technical configurations and integration setups to ensure they adhere to the agreed architecture and best practices.
• Help define standards, patterns, and reusable assets (templates, reference architectures, integration playbooks) that make future projects faster and more consistent.

WHAT YOU’LL NEED: 

• Extensive years of experience in a relevant role: Solutions Architect, Solutions Engineer, Senior Solutions Consultant, Technical Consultant, or similar in a SaaS / digital platform environment.
• Strong experience with integration‑heavy solutions involving APIs, webhooks, SSO/identity, and data pipelines.
• Experience working with at least some of the following: CRM (Salesforce, Dynamics, HubSpot, etc.), contact centre / ticketing tools (Zendesk, ServiceNow, etc.), marketing automation, CDP/DMP, data warehouses/BI tools.
• Background in social media / digital marketing / customer care platforms is a strong plus, ideally with tools like Hootsuite, Sprinklr, Sprout, Khoros, Brandwatch, Talkwalker, etc.
• Proven track record acting as a bridge between business stakeholders and technical teams, ideally in a role reporting into a Solutions / Professional Services / Customer Success organization.
• Solid understanding of modern web and SaaS architectures: RESTful APIs, webhooks, OAuth/SSO, microservices, event‑driven workflows.
• Ability to read API documentation, reason about data models, and specify integration patterns (batch vs real‑time, push vs pull, error handling, monitoring).
• Comfort discussing technical topics with engineers (data structures, rate limits, performance considerations) even if you are not the one writing production code.
• Familiarity with data concepts: data mapping, normalization, basic SQL or BI concepts, and how social data flows into broader customer data ecosystems.
• Strong ability to translate technical possibilities and limitations into clear business impacts and trade‑offs.
• User and value‑oriented mindset: always able to answer “who is this for, what changes for them, and how do we measure success?”.
• Comfortable working in a fast‑moving environment with evolving requirements; able to iterate quickly while maintaining architectural rigor.
• Customer Focus: Demonstrated desire to proactively help internal/external customers meet their needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: working with others to deliver results, meaningfully contributing to the team, being a dependable partner

WHO YOU ARE: 

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

 Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Remote #LI-IA