Join Our Flash Team as a General Manager!

Flash is looking for a General Manager to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where they need to go, so they can focus on the destination.

In this role, you are the senior leader of your territory and own the lifecycle management of parking assets in your cities, including: market strategy, sales, implementation and strategic account management/site optimization Your scope covers Flash’s OS Solutions  (PARCS, Enforcement, Valet, Handhelds) and Demand Solutions (Digital Payments, Venues, Reservations, Express Pay) business. Your mandate is to ensure maximum adoption of our products in your cities and once a system is sold, it is installed flawlessly and optimized for maximum yield. You are responsible for maximizing company platform sales, ensuring that all possible products are activated at each customer location to create a fully connected mobility ecosystem within each city in your branch.

You are the face of Flash in your city. You own the relationship with the asset owners (Real Estate Developers, REITs, Parking Operators) who have purchased our technology. You succeed by moving the relationship from "Hardware Vendor" to "Strategic Technology Partner," ensuring they extract maximum yield from our system.

Location: Southern California, Remote

Travel: 10%

What You'll Do:

• Be the "Mayor": You are a connector who knows the local market players. Understands your branch total addressable market (TAM) and its potential and connects this to pipeline and ultimately revenue forecasting.
• Platform Strategist: You don't view a customer site as "done" just because the gates are installed. You view it as an ecosystem that needs to be fully activated.
• Yield Architect: You focus on the client's ROI. You sell the full platform because you know it maximizes the client's revenue.
• Process Driven: You ensure that the transition from "Signed Contract" to "Active Site" follows a rigorous, repeatable process.

 What You Bring:

     1. Strategic Account Management

• Maximize Platform Activation: Your primary commercial objective is Platform Saturation. You will audit every customer location to identify gaps in their tech stack. If a customer has our Gates but not our digital payment, valet, digital reservations or EV charging solutions, your job is to sell and activate those products.
• Driving Digital Adoption: Aggressively drive the adoption of Flash Express Pay and mobile access credentials. You will demonstrate to clients how activating these friction-free payment tools reduces their operating costs and increases throughput. You will be responsible for helping these clients increase their digital penetration through the use of strategies such as signage placement and messaging to continually grow digital patent attachment. This will be measured constantly as a percentage of paid transient tickets.
• The "Mayor" of the Market: Build deep relationships with the decision-makers at your installation sites and potential new sites. Understand their long-term asset strategy so you can position the full Flash Platform as the solution for their future revenue goals.
• Upselling & Expansion: You are responsible for the Total Contract Value (TCV) and Recurring plus Reoccurring Revenue (ARR) growth of your accounts. You ensure that no asset under your management is "under-utilized" regarding Flash technology.

    2. Management & Operational Excellence

• Team Development and Performance Management: Deliver best-in-class team management across a variety reporting roles: Regional Sales Managers, Implementation Managers, Customer Success Managers and Field Service Leads. You will manage and develop to meet territory goals while retaining (or hiring) top talent.
• Matrixed Collaboration: You and your team will work closely with centralized functions to deliver Platform Saturation & Operational Excellence across your territory. You and your team will leverage resources from central functions (e.g. Financial and Operational Performance, Installation SOPs) and surface gaps / improvement opportunities.
• Service Level Excellence: Work with the Regional VP of Operations and across the relevant support departments to ensure your customers through your local operations team receive "Unreasonable Hospitality" during support calls and repairs.
• Resource Utilization: Ensure your local technicians and project managers are utilized efficiently. You minimize "windshield time" and maximize billable project hours.

    3. Installation & Project Oversight

• Project Stewardship: While you have a technical team, you own the ultimate success of new PARCS installations. You ensure that timelines are met, client expectations are managed, and the "Go-Live" experience is seamless.
• Transition Management: Oversee the critical hand-off from "Sales" to "Operations." You ensure that what was promised during the sales cycle is what is delivered during installation.
• Construction & Vendor Relations: Manage relationships with local general contractors and electrical subcontractors to ensure our installations are cost-effective and compliant.

    4. P/L Ownership & Financial Stewardship

• Branch Profitability: You own the P/L for the [City] branch. This includes managing the margins on installation projects, controlling the cost of service/maintenance labor, and driving recurring software revenue (SaaS).
• Forecasting: Collaborate with the Area Vice President to forecast installation revenue and, critically, Upsell/Cross-sell Revenue from platform expansion.
• Customer Retention : You are the first line of defense against churn. By ensuring the client is using multiple products within the platform (Sticky Ecosystem), you secure the long-term retention of the account.

Qualifications:

• 10+ years experience in the parking industry
• 10+ years experience in B2B Technology Account Management, Construction Project Management, or PARCS/Access Control Sales
• Sales experience. "Hunter/Farmer" hybrid mentality, comfortable pitching additional software modules to existing clients
• Experience overseeing hardware/software deployments (Gantt charts, construction timelines)
• Ability to explain the value of a Unified Platform—why having access control, Payments, a digital demand ecosystem and EV charging all on one system is better than using disparate vendors
• Experience managing a team of 5+
• Tools: Salesforce, ADP, Slack, Lattice, Confluence, Freshdesk, Zuper, Concur, Ramp,Spiff, Lookr
• Bachelors degree preferred
• MBA is a plus

Compensation Package:

• $115,000 - $150,000 a year*
• Regional Branch Bonus

*Final salary will be determined based on the candidate's skills and experience level.

 Competitive Rewards Package includes:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and flexible work environment
• Opportunities for professional growth and development

⚙️ SYSTEMS BUILDER WANTED

Seeking an Operational Leader to Build the Infrastructure Behind TubeScience's Creative Engine

📇 Role: Creative Operations Lead

📍 Location: Los Angeles, CA (On-site)

💰 Compensation: $110–150K base + performance bonus tied to operational throughput and efficiency gains

👤 Reports to: SVP, Strategy

🚀 About TubeScience

TubeScience is the leading performance video agency, blending world-class creative with real-time data to drive measurable growth. Our model is outcome-based: we invest upfront and only get paid when performance improves.We're a fast-growing, bootstrapped, profitable business with ~400 employees, producing thousands of performance ads every week for top DTC brands and Fortune 500 companies — including Farmer's Dog, HelloFresh, Rocket Money, Hims & Hers, and many others.

💡 The Opportunity

The creative operations workflow is the engine behind TubeScience's output: it takes planned concepts and routes each one through strategy, production, post-production, quality control, and client delivery on a continuous cadence.

Our coordinators are strong operators, and the work ships. What hasn't scaled at the same pace is the operational infrastructure around them. Today, the workflow depends heavily on manual coordination and institutional knowledge — which limits how much impact the team can have.

Your mandate: build the systems, automation, and workflow architecture that unlock the team's full potential. The right infrastructure will let coordinators focus on judgment calls and problem-solving instead of mechanical execution — and give the business the operational foundation to grow.

The right leader will own this end-to-end: the systems, the team, the processes, and the outcomes.

🎯 What This Role Owns

• The end-to-end creative operations workflow: how work is routed, assigned, tracked, and delivered across all pods, from plan through client delivery.
• The creative coordinator team: hiring, onboarding, performance management, and staffing decisions.
• Capacity planning across pods.
• Operational infrastructure: the systems, integrations, and automation that determine how efficiently the workflow runs.

📊 What Success Looks Like

Primary Metrics

• End-to-end cycle time: throughput from plan to client delivery.
• On-time delivery rate across all active pods.
• Delivery cost per asset: total operational cost to move a concept through final delivery.

Leading Indicators

• Automation coverage: share of previously manual coordination tasks handled by system-driven workflows.
• Utilization rates across editors and strategists.
• Assignment-to-skill match rate: percentage of work routed to the appropriate capability level.
• Mid-cycle triage resolution time: how quickly pipeline disruptions are resolved through structured process vs. ad-hoc escalation.
• SOP coverage: percentage of major workflows codified in documented procedures.
• Pipeline health visibility: percentage of leadership decisions informed by real-time dashboards vs. manual status requests.

🎬 What You'll Do

Workflow Architecture & Systems

• Map the current-state workflow end-to-end, identify waste and bottlenecks, and redesign for efficiency and scalability.
• Build integrations and automation across the platform stack to eliminate manual syncing and increase coordinator efficiency.
• Design a systematic approach to mid-cycle triage: structured prioritization when the pipeline is disrupted, not ad-hoc escalation every time something shifts.
• Ensure operational workflows update when platform tools change — not weeks later when coordinators discover the mismatch in production.

Leadership & Resource Allocation

• Lead the creative coordinator team: hiring, onboarding, performance management, and staffing decisions.
• Design the workload and assignment system. (The current approach works but doesn't scale — the right model needs to be built by the person in this role, not prescribed in advance.)
• Orchestrate capacity planning across pods: align staffing with delivery requirements, seasonal fluctuations, and growth projections so resourcing decisions happen ahead of crunch, not during it.
• Work with strategy leads, lead editors, growth, and production to ensure the operational layer resolves bottlenecks and maximizes creative output.

Operational Improvement & Documentation

• Identify manual coordinator tasks that can be automated or augmented with AI, and drive implementation end-to-end. The goal: shift the team's time from mechanical execution to systems building and judgment calls that affect output quality.
• Own operational problems from diagnosis through shipped solution, with a measured result.
• Set the expectation that the team owns process fixes, not just process execution. You'll build the operating cadence that makes that real.
• Build and enforce standard operating procedures across all major workflows. The goal is a system that doesn't degrade when someone is out or a new coordinator ramps up.
• Build dashboards and alerts that give leadership real-time visibility into pipeline health, capacity, and bottlenecks.

🧬 Who You Are

Professional Qualifications

• 5–10 years in creative operations, post-production operations, or production/project management in high-volume creative environments (agencies, studios, post-production houses, performance marketing, or similar).
• Demonstrated track record of building scalable systems in complex operational environments. You should be able to share specific examples of the before state, what was built, and the measurable impact.
• People management experience including hiring, onboarding, performance management, and team development. Experience managing remote teams is strongly preferred.
• Deep fluency with project management platforms and workflow tooling (Monday.com, Airtable, or similar). Experience building, configuring, and optimizing workflows within these systems.
• Has personally implemented automation in an operational context (scripts, API integrations, or AI/LLM-augmented workflows) — not just evaluated vendors or written requirements for an engineering team.
• Experience with capacity planning, resource allocation, and utilization management in multi-team environments.
• Strong analytical instincts. Comfortable building dashboards, working with data, and translating operational metrics into decisions.

Personal Characteristics

• Problem solver. You pick up something broken and don't put it down until it's fixed.
• Systems thinker. You see the whole picture and know how to organize complexity into clarity. You treat every manual touchpoint and recurring workflow as a design problem.
• Energized by undocumented systems. You walk into a system nobody's mapped, assess it quickly, and build the plan to fix it. You don't need a roadmap handed to you — you build the roadmap, then execute it.
• Not a process designer who hands specs to engineers. You build the thing, or build it with them.
• Direct, low-ego operator. You name problems early and clearly, value truth over consensus, and don't need to be managed.
• Builder mentality. You get excited about constructing the machine, not just running it. You create systems because they make things work better, not because you love process for its own sake.
• Comfortable in a fast-paced, performance-based environment where outcomes are measurable and consequential.

✨ Why TubeScience

• 🚀 Join a company in rapid growth mode — bootstrapped, profitable, and scaling.
• 🏆 Work with category-leading brands and see your systems drive real operational impact.
• 🧠 Collaborative, performance-driven culture that rewards ownership and results.
• 📈 Massive growth opportunity — build the operational infrastructure for the next phase of scale.

➕ Benefits

🩺 Health, Vision & Dental coverage | 🧳 Unlimited PTO | 💰 401(k) + Matching | 🩷 Life Insurance | 🤒 Paid Sick Days | 👶 Parental Leave (up to 12 weeks) | ✨ And more!

⚡ If you're a systems builder who turns operational chaos into scalable infrastructure — we want to meet you.

👉 Apply here >>