About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role Overview

We’re looking for a Senior Cyber Security Engineer to help mature application and cloud security across the FT’s cloud-native, AWS-hosted technology estate. This role has an approximate 50/50 focus across application security and cloud security, working closely with product, platform and engineering teams to make secure delivery easier by default.

You’ll shape and improve developer-friendly guardrails across GitHub-based CI/CD pipelines, AWS environments and infrastructure-as-code workflows. This includes improving SAST, software composition analysis, secret scanning, IaC scanning, vulnerability management and AWS misconfiguration management so that findings are actionable, low-noise and owned by the right teams.

Day to day, you’ll run practical threat-modelling sessions, review application and cloud designs, improve security playbooks, support vulnerability and misconfiguration remediation, and build automation that reduces toil. We’re looking for someone who has demonstrably improved security outcomes in real engineering environments, not just someone with theoretical knowledge of tools or frameworks.

Depending on team structure, you may also mentor or line-manage one or two security engineers, while remaining hands-on and close to the technical work.

What you’ll bring to the role

Application and cloud security experience: practical experience across both application security and cloud security, ideally in AWS-hosted, cloud-native environments.

Developer-friendly security mindset: you know how to work with engineers, explain risk clearly and design controls that help teams move securely without unnecessary friction.

Vulnerability management at scale: experience improving how application vulnerabilities, dependency risks, bug bounty findings, penetration test findings and advisories are identified, prioritised, owned and remediated across engineering teams.

Cloud misconfiguration & vulnerability management: experience identifying and reducing infrastructure-as-code and AWS vulnerabilities & misconfigurations at scale through pragmatic guardrails, tooling and clear remediation paths.

Threat modelling: confidence running lightweight, practical threat-modelling sessions that lead to useful engineering decisions and risk reduction.

CI/CD and code security: hands-on experience with security tooling such as SAST, software composition analysis, secret scanning and IaC scanning.

Automation mindset: ability to write scripts or small tools, ideally in Python, to reduce toil, improve visibility and surface meaningful risk.

Security leadership: ability to mentor other security engineers and influence engineers across the wider organisation. Depending on team structure, this may include line management.

AI security awareness: experience of leveraging AI to improve and scale appsec and cloud sec controls would be useful, but is not essential.

Key Responsibilities

Improve application security guardrails
Tune and evolve SAST, software composition analysis, secret scanning and related controls so they are actionable, low-noise and useful to engineering teams.

Improve cloud and IaC security guardrails
Help identify, prioritise and reduce AWS and infrastructure-as-code misconfigurations and vulnerabilities at scale.

Drive vulnerability management
Improve how application vulnerabilities, dependency risks, bug bounty findings, penetration test findings and third-party advisories are triaged, prioritised and remediated.

Drive cloud misconfiguration management
Help teams understand, own and remediate cloud security issues using pragmatic, developer-friendly workflows.

Run practical threat modelling
Facilitate lightweight threat-modelling sessions for new products, features, services and architectural changes.

Build automation and tooling
Create or improve scripts, integrations, dashboards and workflows that reduce manual effort and make risk easier to understand.

Support secure architecture decisions
Provide application and cloud security input into design reviews, AWS architecture decisions and larger technical changes.

Partner with engineering teams
Work closely with product, platform and software engineering teams to embed security into design, delivery and operational practices.

Support incidents and lessons learned
Provide application and cloud security expertise during incidents and feed lessons learned back into patterns, tooling and guidance.

Mentor others
Coach security engineers and engineering teams on practical security approaches. Depending on team structure, this may include line management of one or two security engineers.

Required Experience, Essential: 

• Strong practical experience in application security and cloud security, ideally with a balanced focus across both.
• Hands-on AWS security experience, including common misconfiguration patterns and practical remediation approaches.
• Experience improving vulnerability management across engineering teams, including prioritisation, ownership, remediation tracking and noise reduction.
• Experience in improving cloud or IaC misconfiguration management at scale in a developer-friendly way.
• Experience integrating, tuning or improving security tooling in CI/CD workflows, such as SAST, software composition analysis, secret scanning or IaC scanning.
• Experience running practical threat-modelling sessions that influence design, delivery or remediation decisions.
• Ability to write scripts or small tools, ideally in Python, to automate security workflows or improve visibility.
• Strong communication and collaboration skills, with the ability to influence engineers and technical leaders without relying on gatekeeping.
• Evidence of improving application security, cloud security or vulnerability management practices in a real engineering environment.
• Familiarity with Agile or Scrum ways of working.

Desirable

• Experience with leveraging AI for AppSec and CloudSec.
• AWS Certified Security – Speciality or equivalent practical AWS security experience.
• Terraform or CloudFormation expertise.
• Incident-management or incident-response experience.
• Experience with Splunk or similar logging/SIEM platforms.
• Experience with security metrics, dashboards or reporting that helped drive measurable risk reduction.
• Experience mentoring or line-managing security engineers.

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

Talon.One is looking for a Head/Director of Brand & Advocacy to lead our newly consolidated Brand, Content, and Design functions with customer marketing embedded within to connect as a storytelling engine. This is a high-impact "player-coach" role for a leader who excels at the intersection of creative storytelling and operational scale, with customer-centric content distribution and brand strategy at the core.

You will be the architect of our content engine, transforming customer success stories and complex product narratives into scalable assets that fuel our global pipeline and address the unique pain points of our multi-persona ICP (ideal customer profile). You will also sharpen our Customer Advocacy programme through hiring a customer marketing manager.

ABOUT THE TEAM:

This is a player-coach role that requires both strategic vision and operational excellence. You’ll manage a team of 6–8 (including freelancers) and partner closely with PR, Product Marketing, Demand Generation, and the Global Events team.

This is a full-time role based in Berlin or London.

ONCE YOU ARE HERE YOU WILL:

• Define and govern brand standards across a growing international footprint, including navigating evolving team structures and centralisation decisions
• Own the strategic roadmap for all distribution-led content. Build and scale Talon.One's system for GEO/SEO-optimised assets, gated practitioner guides, and multi-channel distribution that drives measurable growth and net new customer acquisition
• Future-proof our content. Lead our AI content strategy, working alongside the content team to ensure LLMs, AI-powered search (GEO), and content distribution advance Talon.One's citable authority in the space
• Develop content frameworks that educate new buyer personas emerging from evolving business relationships, adapting messaging across different commercial relationships and markets
• Lead the Design and Copy teams to ensure a distinctive, premium brand identity across every touchpoint. Own the system and execution of a reliable brand voice that is trustworthy and represents Talon.One's values
• Build a world-class advocacy programme. Identify and activate Customer Champions for case studies, speaking engagements, and community-led growth, using customer voice as a brand and distribution lever
• Serve as the bridge between Product Marketing and Demand Gen, ensuring our best product and customer stories are integrated into growth channels`

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Experience in a large enterprise launching, repositioning, or scaling a new business unit or product line, you know how to build messaging and content frameworks for a new buyer from scratch.
• 7–10+ years of B2B Marketing experience, with a proven track record of managing and developing multidisciplinary creative and technical teams
• Experience building content engines that move beyond "output" to "outcome." You understand how content fuels the pipeline
• Deep understanding of SEO/GEO, content attribution, and how the "modern tech stack" (AI, CMS, CRM) supports brand distribution
• Direct experience scaling customer reference or advocacy programs in an Enterprise SaaS environment
• Proven track record leveraging a brand’s community as a content and distribution lever, not just a retention tool
• Strong creative instincts: you care about design, storytelling, and how content shows up across different formats and platforms
• Experience in Commerce Tech, Fintech, or complex Enterprise SaaS is a major plus

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

Responsible for helping with Mobile Forensics sales across EMEIA. Responsible for growing pipeline in all the regions across EMEIA. Support regional Jamf channel and sales teams on MF opportunities & also leading customer meetings, demos, POCs until deal closure. Representing Jamf at trade shows and events to further develop regions and to grow pipeline. Focus on maintaining relationships with the existing MF partner network. Working with key strategic existing accounts to prevent churn, to ensure customers are best utilising the tool and see the most value from the tool. Relationships with Product and R&D to ensure being fully abreast of product changes and recent security findings, to ensure these are correctly cascaded to new and existing customers & the partner network.

This role is offered as hybrid, with the expectation to be in the office 3 days per week. We are only able to accept applications for those based in the UK and have sponsorship to live and work in the UK. #LI-Hybrid

What you’ll do at Jamf:

1. Sales Execution

• Own pipeline generation and deal closure across EMEIA, with a clear focus on hitting annual targets.
• Lead customer meetings, demos, and POCs through to closure.
• Represent Jamf at key cybersecurity events and trade shows across the region.

1. Strategic Deal & Account Management

• Own or provide structured support for major security opportunities across EMEIA.
• Partner with KAMs, IEAEs, and SEs to strengthen Jamf’s security narrative and value proposition.
• Maintain close relationships with key accounts to drive retention, expansion and TARR growth.

1. Cross-Functional Collaboration

• Stay aligned with Product and R&D on the security roadmap and relevant threat intelligence.
• Collaborate with CS, Professional Services, and Marketing on pipeline, customer success and events.
• Champion Jamf’s security portfolio internally across the sales organisation.

1. Partner & Channel Enablement

• Nurture and develop the regional security partner network through enablement, training and strategic alignment.
• Identify and onboard new partners with strong cybersecurity or public safety credentials.

1. Market Intelligence & Competitive Positioning

• Monitor the competitive landscape across cybersecurity, endpoint and mobile security.
• Stay informed on key security incidents and threat trends relevant to Jamf’s customers.

SUCCESS MEASURES (KPIs)

• Achieve yearly GARR & TARR targets and contribute to a healthy, growing pipeline.
• Active involvement in top EMEIA opportunities; reduce sales cycle and improve conversion rates.
• Strong partner engagement and enablement outcomes across the region.
• Consistent cross-functional collaboration with Sales, CS, Channel, R&D, Product, PS and Marketing.

What we are looking for (required):

• 8+ years of experience in enterprise sales experience with a strong cybersecurity background.
• Proven track record selling security solutions — e.g. endpoint security, EDR, SIEM, mobile security, MDM, or cloud security.
• Ability to engage and influence C-level stakeholders (CISO, CIO, CTO, Heads of Risk/Compliance).
• Experience operating in a matrixed, cross-functional sales environment with a high degree of autonomy.
• Excellent communicator and storyteller, effective in front of customers and at external events.
• Multi-geography sales experience, ideally across multiple EMEIA markets.
• Strong commercial acumen and analytical skills.

Preferred / Beneficial

• Experience in mobile security or mobile forensics; familiarity with tools such as Cellebrite is a plus.
• Existing relationships with cybersecurity partners, resellers or government/law enforcement customers in EMEIA.
• Understanding of the Apple enterprise ecosystem and Jamf’s position in MDM and device security.
• Comfortable running technical demos
• Experience presenting at industry events or contributing to GTM and marketing materials.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News

• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z

• Named one of Forbes Most Trusted Companies in 2024

• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.

• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.

• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.

• We set achievable targets, help each other out, and share best practices across the team.

• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

Responsible for helping with Mobile Forensics sales across EMEIA. Responsible for growing pipeline in all the regions across EMEIA. Support regional Jamf channel and sales teams on MF opportunities & also leading customer meetings, demos, POCs until deal closure. Representing Jamf at trade shows and events to further develop regions and to grow pipeline. Focus on maintaining relationships with the existing MF partner network. Working with key strategic existing accounts to prevent churn, to ensure customers are best utilising the tool and see the most value from the tool. Relationships with Product and R&D to ensure being fully abreast of product changes and recent security findings, to ensure these are correctly cascaded to new and existing customers & the partner network.

This role is offered as hybrid, with the expectation to be in the office 3 days per week. We are only able to accept applications for those based in the Netherlands and have sponsorship to live and work in The Netherlands. #LI-Hybrid

What you’ll do at Jamf:

1. Sales Execution

• Own pipeline generation and deal closure across EMEIA, with a clear focus on hitting annual targets.
• Lead customer meetings, demos, and POCs through to closure.
• Represent Jamf at key cybersecurity events and trade shows across the region.

1. Strategic Deal & Account Management

• Own or provide structured support for major security opportunities across EMEIA.
• Partner with KAMs, IEAEs, and SEs to strengthen Jamf’s security narrative and value proposition.
• Maintain close relationships with key accounts to drive retention, expansion and TARR growth.

1. Cross-Functional Collaboration

• Stay aligned with Product and R&D on the security roadmap and relevant threat intelligence.
• Collaborate with CS, Professional Services, and Marketing on pipeline, customer success and events.
• Champion Jamf’s security portfolio internally across the sales organisation.

1. Partner & Channel Enablement

• Nurture and develop the regional security partner network through enablement, training and strategic alignment.
• Identify and onboard new partners with strong cybersecurity or public safety credentials.

1. Market Intelligence & Competitive Positioning

• Monitor the competitive landscape across cybersecurity, endpoint and mobile security.
• Stay informed on key security incidents and threat trends relevant to Jamf’s customers.

SUCCESS MEASURES (KPIs)

• Achieve yearly GARR & TARR targets and contribute to a healthy, growing pipeline.
• Active involvement in top EMEIA opportunities; reduce sales cycle and improve conversion rates.
• Strong partner engagement and enablement outcomes across the region.
• Consistent cross-functional collaboration with Sales, CS, Channel, R&D, Product, PS and Marketing.

What we are looking for (required):

• 8+ years of experience in enterprise sales experience with a strong cybersecurity background.
• Proven track record selling security solutions — e.g. endpoint security, EDR, SIEM, mobile security, MDM, or cloud security.
• Ability to engage and influence C-level stakeholders (CISO, CIO, CTO, Heads of Risk/Compliance).
• Experience operating in a matrixed, cross-functional sales environment with a high degree of autonomy.
• Excellent communicator and storyteller, effective in front of customers and at external events.
• Multi-geography sales experience, ideally across multiple EMEIA markets.
• Strong commercial acumen and analytical skills.

Preferred / Beneficial

• Experience in mobile security or mobile forensics; familiarity with tools such as Cellebrite is a plus.
• Existing relationships with cybersecurity partners, resellers or government/law enforcement customers in EMEIA.
• Understanding of the Apple enterprise ecosystem and Jamf’s position in MDM and device security.
• Comfortable running technical demos
• Experience presenting at industry events or contributing to GTM and marketing materials.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News

• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z

• Named one of Forbes Most Trusted Companies in 2024

• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.

• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.

• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.

• We set achievable targets, help each other out, and share best practices across the team.

• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

Rubrik’s Sales and Sales Engineering organisation is a united team of elite, cross-functional professionals helping companies and government entities build resilience against cyberattacks, malicious insiders, and operational disruptions. We provide continuous professional development through our world-class sales enablement program, and our One Rubrik selling approach gives you all the resources you need to exceed your goals, maximize your earning potential, and take your career to the next level, all while doing something that truly matters: protecting the world’s data.

Rubrik is looking for Sales Engineers to provide technical direction and business guidance to the regional sales team. As a Sales Engineer, you will be accountable for regional revenue goals by driving innovative technical programs and overseeing day-to-day account-level activities. You will be responsible for evangelizing, positioning, and architecting Rubrik’s Cyber Resilience, Observability, and Remediation tools to a targeted list of new & existing customers throughout the UKI region. 

What You'll Do:

• Provides technical leadership and direction to customers and internal staff in the development of fully integrated technology solutions in support of pre-sales activities in the assigned market.
• Assists in the analysis, design and development of fully integrated technology solutions.
• Demonstrates technical leadership and subject matter expertise on Rubrik’s products, distributed architectures, file systems, and competitive storage offerings in the SAN product space.
• Acts as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers.
• Makes technical and sales presentations to customer's technical staff and senior management.
• Serves as a trusted technology advisor to customers and serves as an internal resource on technical issues or specific business applications within an assigned market segment.
• Successfully builds relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate.
• Leads technical sales calls
• Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.

Preferred Qualifications:

• 5-10 years of sales engineering experience preferably in a software or data center environment.
• Driven – need for success, highly energetic with a strong hands-on, “can do” approach.
• The successful candidate must have a fundamental breadth of technical knowledge in cloud data management, backup and disaster recovery and data analytics.
• Entrepreneurial - willing to go the extra mile, strong work ethic, resourceful, “get it done” attitude
• Strives in moving in a fast-paced environment; including handling multiple calls/demos per day with immediate follow up.
• A high level of business acumen and experience working with Cx0 level personnel, bringing technology solutions to solve business challenges.
• Smart, adaptable and open-minded

Senior CX Consultant wanted to join our Customer Experience team.

The opportunity:

This is an amazing opportunity for an experienced CX Consultant, to join our rapidly expanding CX team, where you will work alongside Leads in UX and UI design, Optimisation and Consulting.

Reporting into the Head of UX & CX Consultancy, this role serves as a SME for the consulting Customer Experience and Employee Experience offering.

What you’ll be doing:

• As CX Consultant, you’ll be a natural problem solver, who has planned, run and delivered customer experience optimisation and/or transformation projects across customer touchpoints (physical & digital).
• You will be an expert at getting under the hood of complex problems, facilitating workshops, and using design-thinking methods and techniques to improve digital products, services and enable organisations to embrace design-thinking and customer centric practices.
• You’ll pride yourself on your can-do attitude, flexible approach and ability to adapt processes to best suit client briefs.
• As a thought leadership in customer experience, you will have a high-level understanding of eCommerce technology, and be able to communicate effectively at all levels, including C-Level stakeholders.

What we want from you:

• You will have experience supporting Clients with CX consultancy services – concentrating (albeit not exclusively) on new product development, roadmap definition, experience management and support in the creation of business cases
• Have in depth experience of CX for eCommerce and influencing physical and digital journey’s
• Experienced designing and leading CX engagements and facilitating workshops
• Experience Strategically leading the development of CX consultancy propositions and go-to-market strategies, helping scope new client engagements and involvement in pitches
• Prior Experience Creating frameworks and approaches to key CX consultancy offerings to give structure and confidence to  customers.
• Contribute strategically to CX frameworks and tools, such as blueprinting, service ideation, journey mapping, and present to both to working groups and C-Suite.
• Understanding of research methodologies, and ability to contribute to definition of research projects and utilise insights
• You will bring together CX, data and tech services to run joined up consultancy engagements for brands and retailers
• You will bring new ways of working, innovative ideas and experiences to our teams and be passionate about making the difference both in the short term but also embedding these into the longer-term culture of our Business
• You will help grow your client’s business by helping them develop their CX and EX initiatives and roadmap

If you know some of this, even better:

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

The Role...

Soho Home has an exciting opportunity for a Sales Coordinator to join the team.

This is a great opportunity for a dynamic sales driven individual interested to work on growing meaningful commercial partnerships looking to contribute to the long-term brand strategy and make a difference in the product life cycle.

The Sales Coordinator is a well organised and dynamic individual, able to work efficiently across departments and eager to contribute to the achievement of agreed sales goals.

This role reports to the Senior Global Sales Manager as part of the wholesale team and will assist in the process of building and maintaining outlets and off-price revenue channels. The role ensures smooth coordination between internal teams ( Sales , Logistics , Finance and Merchandising)

• Support the Senior Global Sales Manager with the full admin and execution functions of the outlet and off-price business, including account management when B2B parties.
• Review stock weekly to suggest, plan and execute selling opportunities accordingly.
• Raise orders and issue confirmations, communicate delivery deadlines and follow up the PO journey from warehouse to customer.
• Provide customer invoices and credit and ensure all relevant portals are always updated.
• Attend the daily logistics WIP to communicate weekly priorities and work with the warehouse teams to ensure seamless delivery of orders through to clients within communicated timelines.
• Work closely with Operations and Finance, to own stock position for excess, clearance as well as full price to identify selling opportunities.
• Support the Senior Global Sales Manager with the production of sample sale events and off-price B2C activities.
• Work collaboratively with Logistics, Operations, Merchandising and Finance to ensure customer requirements are met and live orders are accurate.
• Communicate clearly and effectively with external partners delivering excellent customer service and responding to all queries in a timely manner.
• Build and maintain relationships with account counterparts.
• Actively seeking solutions for excess stock sales as well as maintaining a regular cadence of opportunities with existing partners.
• Anticipate risk on the weekly / monthly / quarterly performance and raise this to leadership
• Delivering trade notes each week to provide visibility of orders taken and dispatched week on week.
• Work with the Global Senior Sales Manager to create quarterly reports

What you will need to be successful in this role

• 3+ Years' experience in a similar role
• Homeware experience advantageous
• Ability of driving sales growth
• Good Excel and numerical skills
• Can do Attitude and ability to problem solve
• Experience managing luxury wholesale accounts globally
• Results orientated with an ability to adapt quickly to changing circumstances.
• Effective communicator at all levels (verbal & written)
• Highly organised individual with attention to detail and ability to prioritise workloads

📍 London/Cardiff/UK Remote | 💰£106,000 - £140,000 + Incentive Awards tied to your performance + Benefits  ✨

Our Fincrime team⭐

We’re looking for a brilliant Financial Crime Business Banking Senior Manager to drive forward our strategy for Monzo’s Business Bank. You’ll manage a fantastic group of FinCrime Analysts working in cross-functional teams to build and iterate controls, maximising financial crime prevention while delivering best in class customer experience. 

We need someone who really understands the Financial Crime regulatory framework, products and crime typologies for Business Banking, and has expert knowledge in how to develop controls to ensure Monzo remains compliant and can most effectively detect and prevent all types of Financial Crime. You’ll be an exceptional stakeholder manager, bringing others along on a journey to deliver huge impact. You’ll be an incredible people manager who cares deeply about people development and coaching. You’ll thrive on delivering through others and will pour effort into your people to get the best possible results.

You should know that we fight Financial Crime a little differently at Monzo. Your team will work with dedicated Financial Crime engineers, data scientists and machine learning experts, which helps us to spot, assess and prevent crime quickly. We choose not to split out different areas of crime, either. Instead we tackle all Financial Crime together as one team. That includes AML, fraud, sanctions breaches, terrorist financing, bribery and corruption and tax evasion. 

🔑 You’ll play a key role by...

• Managing a team of specialist Fincrime risk owners to implement our fincrime strategy across the Business Bank as it develops new products (including Cash Deposits, Acquiring and Expense Cards) and expands to new markets in the European Union
• Building, developing and leading high impact teams, identifying opportunities for attaining and growing skills
• Owning the strategy for building financial crime prevention for Monzo’s Business Bank
• Developing strategic relationships with Fincrime and Fraud experts, Business product owners and Senior Execs to provide expert Fincrime knowledge and help define business requirements
• Suggesting, developing, implementing and monitoring industry leading fincrime detection capabilities alongside data scientists, machine learning experts, product management and engineers across multiple teams
• Providing expert knowledge to support the development of Fincrime systems to effectively manage Business Banking risks in multiple jurisdictions
• Building a close relationship with our Fincrime operations teams, ensuring sufficient communication and knowledge sharing on risks
• Defining and interpreting key measures and metrics on the performance of key systems and reporting this to relevant committees on an ongoing basis
• Identifying the highest priority issues or problem areas and working with other members of the Fincrime Team to drive forward solutions.

🤩 We’d love to hear from you if…

• You’re a brilliant people manager who invests time, care and attention to ensure skills development and best in class delivery
• You have significant knowledge of how to manage Financial Crime and Fraud risks in business and commercial banking
• You have been involved in the implementation of controls for Business-specific products and features including Merchant Acquiring, Cash Deposits and Borrowing
• You have worked with mature Fincrime systems to effectively manage risks across different products in different locations across the European Union
• You’ve got experience working closely with product managers, engineers, data scientists and identifying operational requirements
• You have experience of leading a wide range of Fincrime professionals and technical experts
• You are passionate about Fincrime, Monzo and putting customers first
• You enjoy working efficiently in a fast-paced, high-volume environment and thrive when there’s ambiguity
• You're great at explaining processes and complex technical requirements to people
• You’re keen to get stuck in and make things happen, without waiting for someone else or always needing to delegate
• You’re comfortable working with data and using it to come up with recommendations

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰 £106,000 - £140,000 ➕Incentive Awards tied to your performance.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• 30 min call with the recruiter
• 30 min hiring manager call
• 2 hours of technical and behavioural interviews
• 30 min final call

This process should take around 4-5  weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

#LI-REMOTE #LI-OS1

We are looking for a commercially savvy, data-driven Senior Finance Analyst to join our UK and Ireland finance team. You will be integral in evolving, transforming and streamlining our ways of working across the breadth of finance. You will leverage your technical expertise and interest in emerging technologies (e.g. SQL, AI) to dive deep into complex datasets, turning raw data into strategic insights and answering the key questions that drive our executive decision-making.

Key Responsibilities

• Weekly/Monthly Reporting; Take ownership of generating timely and reliable weekly performance reporting & insights for the UK Management Board with a focus on actionable insights, analysis & commentary.
• Finance Transformation: Collaborate & identify inefficiencies in current financial workflows and lead initiatives to streamline/automate manual processes, reducing time spent on routine reporting across the team and improving time cycles for month-end and reporting.
• Month End Support; Supporting the Month End accounting process, ensuring a high level of accuracy in our management reporting and helping stakeholders understand their performance through data.
• Insight Generation: Interpret complex data sources to produce meaningful business insights. You won't just report the what; you will explain the why and the what next.
• Stakeholder Partnership: Act as a bridge between Finance and Tech/Data teams, translating business requirements into technical specifications while getting exposure to and influencing data infrastructure & pipelines.
• Forecasting/Budgeting: Work closely with both local and international stakeholders to generate reliable, data driven forecasts while ideating on new, high impact data assets required for success.

You Have;

• 2+ years of experience working with large data sets, complex models and experience in an analytical field.
• Experience working within physical product-based businesses (e.g. manufacturing, operational environments, FMCG, or similar industries) would be strongly preferred, particularly where finance and operational data intersect.
• A track record of designing, developing and maintaining various financial and non-financial data sets/models using SQL (python would be advantageous) and sophisticated Excel/GoogleSheet/Google AppScripts tools. Exposure to software (or equivalent software) such as Databricks, Snowflake, N8N, Workday Adaptive Planning, Tableau etc would also be an advantage.
• Experience developing advanced analytics with an exceptional ability to interpret and present financial and non-financial data in a way that is digestible for non-technical stakeholders.
• A continuous improvement mindset where you strive under the challenge of trying to continually improve the financial or operational performance & efficiency through the use of data & analytics.
• An intrinsic determination to solve a problem once it is identified using a scientific or well thought through, logical approach.
• Strong financial literacy and an inherent interest in business performance driving performance.

You are;

• Curious and proactive self-starter who seeks to understand concepts deeply and continuously improve processes
• A fast learner with strong problem-solving skills and financial acumen, able to work independently with minimal direction
• An effective communicator and stakeholder manager, skilled at building strong relationships and influencing outcomes
• Detail-oriented, accuracy-focused, and comfortable thriving in fast-paced, evolving environments
  
  

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

As our Civil & Structural team continues to grow, remaining an integral part of our broader team, we are seeking an enthusiastic Principal Engineer to support and direct large projects, or several smaller ones, within the Power sector as part of this expanding division.

The ideal candidate will possess a wealth of experience in project delivery and will be eager to guide graduate engineers and technicians in technical design and project management.
A demonstrated ability to manage project delivery within quality, budget, and schedule constraints is crucial, and experience in the power sector is greatly valued.

Key Objectives

• Ensure project teams manage and deliver single- and/or multi-disciplinary projects to cost, schedule and quality criteria
• Ensure project teams have appropriate skills and resources in place
• Direct aspects of infrastructure design work on a range of project sizes
• Ensure compliance with business quality and management systems
• Contribute to the wider development of the C&S (Power team) department capabilities
• Develop and mentor junior staff
  
  

Requirements

• HNC/ HND Civil Engineering and / or recognised Civil Engineering Degree
• Chartered Civil/ Structural Engineer CEng MICE/ MIStructE
• Professional membership with an appropriate body (ICE, APM, CIHT, IHE etc.)
• Experience in managing project delivery
• Experienced in directing project teams
• Technically proficient in Infrastructure design and co-ordination.
• Exceptional communication skills both written and oral
• Full UK Driving Licence

Why this role?

• This is an opportunity to showcase your multitasking skills and capacity to oversee multiple initiatives, supported by a cohesive and encouraging team.
• An excellent opportunity to witness a project's full lifecycle, from the initial design phase to the construction stage, engaging in every aspect from start to finish, seeing your designs come to life 
• The opportunity to expand on your management skills through supervising and motivating a team, with the guidance of the Disciplines leadership
• You will be joining a dynamic and experienced team of professionals, diving into a bustling stream of ongoing and upcoming projects – you won't get bored!

Many of the positions within our company are subject to security clearance or security assurance levels.
The successful candidate must be able to obtain and maintain the appropriate level of security clearance or assurance level for this role, in line with client and sector requirements.

In some cases, additional nationality or residency criteria may also apply due to specific client or national security obligations.

Further information on National security clearance levels can be found on the UK Government website: (National security vetting: clearance levels - GOV.UK) 

About BakerHicks 

We’ve been innovating in design, engineering and project delivery since 1957 and operate from 14 locations for a truly European reach. For more about our company story, see: About | BakerHicks. 

BakerHicks. A Morgan Sindall Group company.  

Benefits 

Whatever your discipline, you’ll be alongside some of the most talented people in the industry. Our network of offices are appealing, friendly and comfortable spaces, easily accessible by car or public transport. And our salary and benefits packages are some of the best in the industry.

What you get will depend on what you do, with individual performance-related rewards also on offer in addition to:  

• Company car or cash allowance
• Up to 6% matched contributory pension plan
• Life assurance scheme
• 25 days annual leave plus ability to buy additional leave
• Discount scheme (including gym membership, mobile phones etc)
• Flexible/hybrid working
• Family friendly policies
• Employee assistance
• Professional development 

BakerHicks is an equal opportunity employer. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion throughout.  

BakerHicks is an inclusive organisation welcoming talent from all backgrounds. Applicants are assessed on the basis of personal merit and qualifications.   

#LI-RK1

The Role

Our mission as the Payment Intelligence team is to augment our bank payments product with intelligent data products that differentiate our offering and increase our win rates.

Our focus areas are our existing products, Success+ and Protect+. This means creating market-leading payment recovery rates and fraud prevention products.

 Projects in the pipeline that align to these focus areas are:

• Improve payment recovery rates for failed Account to Account payments.
• Enhance the value proposition of our Payment Intelligence products for our merchants.
• Lead growth initiatives to increase the adoption of Success+ and Protect+

As an engineer, you will be actively working on projects that help grow the adoption of these products while improving the experience of using the same and coming up with ideas for new product features in this space. You will be aided and supported in this journey by a cross functional team of super talented and motivated engineers and data scientists

This is a unique and high-profile opportunity for you, as an engineer, to work on building one one of GoCardless' major revenue streams in the coming years.

What excites you 

• You have a growth mindset, motivated by driving concrete business outcomes.
• You adapt to new technologies and processes quickly.
• You thrive in a collaborative environment and believe the best products are built through collaboration.
• You are passionate about building and improving products by experimenting, prototyping and applying an iterative approach to validate ideas and learn.

What excites us  

• You want to solve problems that will drive revenue growth and will have an impact on the engineering technical vision.
• You effectively collaborate with other engineering teams and business stakeholders.
• You have a product ownership mindset and can work with other functions in the team to come up with ideas for product features.
• (Bonus) You have experience working with front end UI or are open to working across the stack

Base salary range: £80,000 - £120,000

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

About the Synthetic Chemistry, CMC and Logistics team

Our dynamic team of Synthetic Chemists and CRO Leads are dedicated to transforming drug design and manufacturing. We work in partnership with our AI/ML and drug discovery colleagues to support all phases of chemistry, from early to late stages, as well as managing our extensive external CRO team. We promote a supportive atmosphere where the diverse expertise of every team member is recognised and appreciated. We maintain a strong growth mindset, with continuous development and learning as a priority.

If you are a skilled and ambitious scientist looking to take the next step in your career, joining Isomorphic Labs will lift you out of your comfort zone and provide you with an amazing opportunity for personal growth and development.

Your impact

As part of the ongoing expansion of our Drug Design and Medical Research function, we are hiring Synthetic Chemists who are keen to impact medicinal chemistry projects and/or CMC projects. You will support the business alongside world-leading AI/ML Drug Design Platform teams. You will deliver scientific expertise and strategic direction to drive improvements in the Platform and the advancement of active drug discovery programs.

What you will do 

• Apply your Synthetic Chemistry expertise across Medicinal Chemistry and/or CMC projects.
• Act as a Synthetic Chemistry Lead in one or more active drug discovery programs.
• Collaborate both internally and with third party organisations, interacting within multidisciplinary teams to support the data-driven delivery of high quality scientific solutions to complex technical problems.
• Work cross-functionally with the Medicinal Chemistry, DMPK, Biology, and Technology teams.
• Represent the company externally, interacting with existing and prospective collaborators including Contract Research Organisations (CROs) and Contract Development & Manufacturing Organisations (CDMOs).
• Prepare detailed scientific proposals and reports to support new and ongoing programs.
• Embrace and champion our culture of inclusion and continuous professional development.

Skills and qualifications 

Essential:

• PhD in Synthetic Chemistry, or a related technical field, or equivalent industrial experience.
• 3+ years’ professional experience in a Chemistry role, operating within a biotech, pharma or CRO setting. 5+ years' experience for more senior positions.
• Solid technical foundation in synthetic chemistry with previous experience operating independently as an individual contributor.
• Excellent problem-solving and decision-making capabilities applied to complex synthetic chemistry challenges.
• Experience of working with and closely managing CRO and/or CDMO resources.
• A genuine passion for drug discovery and enthusiasm for the potential of AI/ML to transform the field.
• Excellent communication (written and verbal) and interpersonal skills, with an ability to work effectively in a cross-functional, collaborative team environment.
• Track record of creative problem solving with a strong growth mindset, adaptability, and eagerness to learn new concepts and techniques.

About the role

As a Client Technical Support Supervisor at Interactive Brokers, you will play a crucial role in leading and supervising a team of client support professionals to ensure exceptional technical assistance and client service to our clients. This role requires effective communication skills to manage and resolve complex technical issues faced by our clients.

If you have initiative and are motivated, analytical and methodical, enjoy working with people, this position will challenge and reward you. In addition, you will be part of a team that is building one of the world’s strongest brokerage brands.

Responsibilities

• Supervisory Leadership: Lead, mentor, and guide a team of Technical Assistance Client Support Representatives, fostering a positive and collaborative team environment.
• Issue Resolution: Oversee the troubleshooting and resolution of complex technical issues related to trading platforms, account setup and software functionalities.
• Client Communication: Communicate professionally and effectively with clients, acting as an escalation point and providing clear and concise solutions to their technical problems while maintaining high client satisfaction.
• Process Improvement: Identify areas for process improvement within the technical support workflow, proposing and implementing strategies to enhance efficiency and effectiveness.
• Training and Development: Develop and conduct training sessions for team members, ensuring they are up-to-date.
• Performance Metrics: Monitor and analyse key performance metrics to ensure the team meets or exceeds defined service level agreements (SLAs).
• Escalation Management: Manage and escalate critical technical issues to appropriate internal teams while keeping clients informed about issue resolution progress.
• Documentation: Ensure accurate documentation of client interactions, technical issues, and resolutions in internal systems.
• Reporting: Prepare and present regular reports to management, highlighting team performance, trends in technical issues, and areas for improvement.

Requirements

• Bachelor’s degree preferred if in STEM fields, a valid IT certification, or equivalent experience of no less than five years.
• Three-plus years in a client-facing support role.
• Five-plus years of experience working with Windows, Macs, software and connectivity support.
• Previous experience in a supervisory, team lead or technical lead role demonstrating effective leadership and coaching skills.
• Ability of flexible work under pressure.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders.
• Motivating communicator and able to command respect from partners and peers.
• Experience working with support ticketing systems (knowledge of Confluence/JIRA is a plus)
• Adaptable to a constantly evolving technical environment.
• Initiative and desire to learn new skills/technologies and remain current with the latest trends.
• Passion for solving technical problems.
• Languages: Fluency in English is a must. Proficiency in any other is a plus.
• Experience with financial products and services is a plus.

Location and Hours:

20 Fenchurch Street, London, EC3M 8AF
8:00 am - 5 pm, Monday – Friday (currently a Hybrid model)

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupational pension scheme based on gross earnings
• Hybrid working model*
• Annual leave above the statutory minimum, increasing with service
• Daily company-paid lunch and healthy snack options (when working from the office)
• Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*Subject to successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to providing a diverse, equitable, and inclusive workplace for its employees.

If you have what it takes to join our London office team, please apply today!

Interactive Brokers (UK) is committed to promoting, monitoring, and implementing best practices, policies, procedures, and culture in adherence to the FCA Consumer Duty.

Due to the rapid growth and expansion of our business activities in various markets, we have the following full-time opening for an experienced, motivated, and technology-oriented individual for a French Financial Translator (English to French and vice versa).

Responsibilities:

We are looking for a professional translator with a strong focus on economics and finance, and the ability to work efficiently and independently to meet tight deadlines in a fast-paced environment while keeping a strong sense of team collaboration. In this position you will be required to:

• Translate a variety of content, such as website, account application, trading apps (IBKR Desktop, Client Portal, IBKR Mobile), etc.
• Translate client communication emails, bulletins, and announcements
• Translate FAQs and User guides
• Glossary and TM maintenance
• Perform quality assurance on existing translations (proofread and edit)
• Document processing

 Qualifications:

• Native French speaker
• Proficient in English
• MA or BA degree in Translation or related discipline
• Excellent written and oral communication skills
• CAT tool daily operation experience is a requirement (configuration and advanced use is a plus)
• Experience with the use of AI technology in an auxiliary function for translation is a strong advantage
• Minimum 3 years relevant experience with a financial institution, or translating finance-related content
• Knowledge of basic trading terms; familiarity with technical and marketing translation
• Proven time-management and organisational skills
• Personality: Self-confident, open, flexible, and able to work independently in a team-oriented environment

Location

20 Fenchurch Street, London, EC3M 8AF

Working Hours

8 am – 5 pm, Monday–Friday

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*on successful completion of the probation period.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”  

We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. Being bilingual in English and a German is preferred.

We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this, supporting clients with any technical or trade-related queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus.

At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.

Key Responsibilities:

First point of contact for client queries, including but not limited to:

• Assistance with multiple trading platforms (desktop, mobile, browser)
• Resolution of trade-related queries (order entry, trade execution)
• Communication and escalation of high-level issues to relevant stakeholders
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other tasks including client training, general market research and development

Role Overview

The Interactive Brokers Global Tax Team serves an important role in the success of our business. We mitigate risk and create value for our business and our customers. We partner with many functions across the company, including Technology, Business Development, Accounting, Treasury, Customer Service and Marketing, to assist our business in achieving our commitment of delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost. The Global Tax Team sets the tax policy for the company, and identifies, develops, implements, and manages tax strategies to help minimize our overall tax cost. We advise on the tax aspects of our product offerings to customers, manage tax audits, and ensure financial reporting and tax returns are filed timely and accurately.

We are seeking a highly skilled tax professional to join our Global Tax team with a focus on customer taxes in European markets. This role will report to the Director of UK & APAC Tax and work alongside other members of the Global Tax Team, particularly the U.S.-based information reporting & withholding tax team, to ensure comprehensive global coverage of customer tax obligations. While the initial focus will be on designing and developing customer tax statements for European retail clients, this role requires robust experience and solid technical understanding of information reporting and withholding tax requirements across European countries.

The ideal candidate will have strong technical tax knowledge of investment products, deep expertise in European tax filing obligations by retail customers, and knowledge of information reporting and withholding obligations by brokers, and the ability to translate complex tax requirements into operational processes and customer communications. A successful candidate will be a collaborative team player who is entrepreneurial, detail-oriented, and an excellent communicator.

Responsibilities

Customer Tax Statement Development & Delivery

• Design, develop, and maintain customer tax statements for European retail clients covering a wide range of investment products including stocks, bonds, mutual funds, ETFs, futures, options, and other derivatives
• Ensure tax statements comply with local tax reporting requirements and formats across multiple European jurisdictions
• Review and validate tax calculations for accuracy, including capital gains/losses, dividend income, interest income, withholding taxes, and tax reclaim information
• Partner with Technology teams to implement and enhance automated tax statement generation processes
• Create customer-facing documentation and guidance materials explaining tax statement information and tax reporting obligations

Product & Venue Analysis

• Research and analyse new and existing product offerings and new venue launches to determine customer tax implications, information reporting requirements, and withholding tax obligations for European markets
• Provide technical guidance on tax treatment and reporting obligations for various investment products and transaction types
• Draft functional requirements for information reporting and withholding tax features to software development teams
• Develop and maintain tax calculation methodologies for complex products and cross-border transactions

Research, Monitoring & Continuous Improvement

• Monitor, research, and analyse new laws and changes to existing laws that impact customer information reporting, withholding tax, and tax statement requirements across European countries
• Assess impact of legislative changes on IBKR’s processes and systems and communicate requirements to relevant stakeholders
• Identify and design system improvements that automate processes related to customer tax documentation, information reporting, withholding tax, and tax statement generation
• Develop and document standard operating procedures for information reporting, withholding tax operations, and tax statement preparation
• Assist with research, development, and integration of new tax technologies, including tax data collection and automation
• Contribute to special projects related to customer tax reporting, withholding, and technology enhancements

Qualifications, Skills & Attributes

Required:

• Minimum of 8-10 years of experience in tax with strong focus on tax treatment and impact to customers from investment activities, preferably in financial services, brokerage firms, asset management, Big 4 public accounting, or tax advisory
• Bachelor’s degree in Accounting, Finance, Taxation, or related field; professional tax qualification (CTA, ADIT, or equivalent) strongly preferred
• Robust technical knowledge and operational experience in European information reporting and withholding tax requirements, including:
• Country-specific reporting obligations and forms in major European jurisdictions
• Withholding tax rules, rates, and treaty relief procedures
• Customer tax documentation requirements and validation processes
• Regulatory reporting frameworks (CRS, DAC reporting, etc.)
• Strong technical knowledge of tax treatment for retail investors across various client tax profile and various investment products including:
• Equities and bonds (domestic and cross-border)
• Mutual funds, ETFs, and collective investment schemes
• Derivatives (futures, options, CFDs, warrants)
• Foreign exchange transactions
• Corporate actions (dividends, interest, stock splits, mergers, spin-offs)
• Solid understanding of capital gains taxation, dividend taxation, interest taxation, and withholding tax rules in European countries
• Knowledge of cross-border taxation issues, tax treaty provisions, and beneficial ownership concepts
• Experience drafting functional requirements for tax technology systems
• Excellent attention to detail with strong analytical and problem-solving skills
• Proficiency in Excel and ability to work with large datasets
• Strong written and verbal communication skills with ability to explain complex tax concepts clearly to both technical and non-technical audiences
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Proven ability to collaborate effectively with technology teams and translate tax requirements into system specifications

Preferred:

• In addition to English, fluency in a major European language such as German or French is a big plus
• Advanced degree such as a law degree (J.D., LL.M.) or equivalent legal qualification or professional certifications such as CTA (Chartered Tax Adviser), ADIT (Advanced Diploma in International Taxation), ATT, or local equivalent
• Experience with automated tax reporting and withholding systems and tax technology platforms
• Direct experience in brokerage operations and investment product mechanics
• Experience with tax reporting and withholding in multiple European countries (Germany, France, Netherlands, Italy, etc.)
• Knowledge of financial transaction taxes in European markets
• Experience managing tax audits or penalty abatement processes
• Basic knowledge of U.S. GAAP tax accounting (ASC 740-10)

Key Competencies

• Detail-oriented with commitment to accuracy and compliance
• Strong technical tax knowledge combined with practical operational application
• Collaborative team player with ability to work across departments and geographies
• Customer-focused mindset with service orientation
• Adaptable and comfortable with changing priorities and regulatory landscapes
• Process improvement and automation orientation
• Strong project management capabilities
• Entrepreneurial approach to problem-solving
• Excellent consensus builder

Location:

20 Fenchurch Street, London, EC3M 8AF

Working hours:

9 am – 6 pm, Monday–Friday

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model*
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*on successful completion of the probation period

Interactive Brokers (U.K.) Limited values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”  

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Languages: fluency in English and German or French is a must. Any other European language is a plus.
• Bachelor’s degree, preferred if in a technical field.
• 2+ years in client facing support role
• 2+ years’ experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus.

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Hybrid working model
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme

*On successful completion of the probationary period

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”  

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Languages: fluency in English and German or French is a must. Any other European language is a plus.
• Bachelor’s degree, preferred if in a technical field.
• 2+ years in client facing support role
• 2+ years’ experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus.

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Hybrid working model
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme

*On successful completion of the probationary period

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

As a Platform Engineer – Support, you will provide first-level response within Interactive Brokers (IBKR) on any information technology-related issues concerning the Microsoft Windows platform. You will assist business and development end-users via telephone, email, and a centralised ticketing system to resolve or escalate IT issues.

This position requires strong technical knowledge and polished communication skills. Key competencies include intermediate knowledge of Windows and networking technologies, combined with a strong motivation to develop your skills further. You must demonstrate patience with those who are less technically proficient and be able to function effectively in a fast-paced business environment with a high sense of urgency.

Additional requirements for this role include dependability and a willingness to go above and beyond the call of duty in assisting end-users and following technical issues through to resolution.

We currently operate a hybrid working model in one of the most iconic towers in the City of London, located on Fenchurch Street. You will also be pleased to know that we offer lunch from a selection of vendors every day you are in the office.

Essential Job Functions:

• Provide technical assistance and support for reported issues related to computer systems, software, and hardware promptly to meet departmental SLAs.
• Use all available means to assist users, including telephone, email, in-person support, and remote support tools.
• Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees.
• Install operating systems, applications, hardware drivers, and customise system settings in accordance with departmental standards.
• Analyse problems using troubleshooting skills and diagnostic tools to identify the root cause and implement permanent solutions to prevent recurrence.
• Document issue resolutions in the departmental knowledge base for future reference and contribute to the creation of self-help articles for employee access.
• Provide timely updates on all activity for assigned incidents, including user contact attempts and resolution details, within the incident management system. Escalate incidents to other support teams where necessary.
• Participate in departmental or firmwide projects as instructed by the IT Department management.
• Contribute to departmental productivity and development objectives by participating in training programmes and team meetings.
• Interface with employees, supervisors, directors, and C-level executives, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolve problem situations in a professional manner.
• Maintain excellent verbal communication skills, with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation.
• Participate in the assigned schedule to ensure coverage.

Knowledge, Education and Skills Required:

• Associate’s Degree in Computer Science or a related field preferred.
• A+, Network+, Microsoft, and VMware certifications preferred.
• Proven technical support experience.
• Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Strong organisational, prioritisation, and multitasking abilities.
• Expected to be a team player who shares knowledge for collective growth.
• Able to communicate technical concepts to non-technical stakeholders.
• Must possess strong interpersonal and communication (written and oral) skills, along with a client service-oriented approach.
• Pays close attention to detail, displays flexibility, works independently, and demonstrates self-direction and initiative.
• Displays resourcefulness when solutions are not immediately evident and takes initiative to resolve problems independently.
• Ability to manage multiple high-priority initiatives in a fast-paced, highly technical environment.

Technical Experience Required:

• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong diagnostic and troubleshooting skills, with an innate curiosity and interest in IT.
• Strong knowledge of the Microsoft Office suite.
• Working knowledge of Entra ID and Azure services.
• Working knowledge of administrative scripting (PowerShell, Python, etc.).
• Working knowledge of Intune packaging and PC deployments.
• Working knowledge of the TCP/IP protocol stack and Wi-Fi.
• Working knowledge of DNS and DHCP.
• Working knowledge of supporting PCs in an Active Directory environment.
• Working knowledge of the Office 365 cloud application suite.
• Working knowledge of desktop imaging, application deployment, and hard drive encryption.
• Working knowledge of Active Directory, domains, and group policies.

Location and Hours:

20 Fenchurch Street, London, EC3M 8AF
Coverage between 7:30 am - 6 pm (hours to be agreed), Monday – Friday (currently a Hybrid model)

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupational pension scheme based on gross earnings
• Hybrid working model*
• Annual leave above the statutory minimum, increasing with service
• Daily company-paid lunch and healthy snack options (when working from the office)
• Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*Subject to successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to providing a diverse, equitable, and inclusive workplace for its employees.

If you have what it takes to join our London office team, please apply today!

Interactive Brokers (UK) is committed to promoting, monitoring, and implementing best practices, policies, procedures, and culture in adherence to the FCA Consumer Duty.

We are seeking a highly skilled and empathetic Senior CX Researcher to deliver deep customer insights across our leading automotive client's mobile App Operations (App Ops) and Web Operations (Digital Experience - DX) teams. This hybrid role is for a strategic researcher who will split their time 50/50 between these two critical areas, fostering a holistic understanding of the customer journey and ensuring a seamless, high-quality experience across all digital touchpoints. 

You will be instrumental in uncovering user needs, behaviors, and motivations, translating them into actionable recommendations that drive product strategy, design decisions, and ultimately, customer satisfaction and loyalty within the automotive ecosystem. You'll be the voice of the customer, directly influencing the evolution of the client's key digital products. 

What you’ll be doing: 

You are a highly motivated, self-sufficient, and top-tier Senior CX Researcher with a passion for understanding people and solving complex problems. Your expertise spans a wide range of research methodologies, and you are adept at synthesizing diverse data points into clear, compelling narratives that drive business impact. 

• Strategic Research Planning & Execution (Across App & Web): 

• Develop and execute comprehensive research plans, utilizing a blend of qualitative and quantitative methodologies tailored to specific product and business objectives within both App Ops and Web Ops (DX). 

• Design, facilitate, and moderate a variety of research activities, including in-depth interviews, usability testing (on desktop and mobile devices), contextual inquiries, focus groups, surveys, card sorting, and tree testing. 

• Manage participant recruitment, screening, and scheduling for research studies, ensuring diverse and representative samples. 

• Champion user-centered design principles and a research-driven approach throughout both App Ops and Web Ops (DX) teams. 

• App Operations Focus (Approx. 50%): 

• Conduct specialized research into mobile app user behavior, covering aspects like onboarding flows, feature discoverability and adoption, in-app navigation, notification preferences, integration with vehicle features, and overall app performance sentiment. 

• Evaluate existing and proposed app functionalities to identify pain points, usability issues, and opportunities for experience enhancement within the App Operations lifecycle. 

• Analyze mobile-specific analytics data (e.g., app usage metrics, crash reports, session recordings) to inform research questions and validate findings. 

• Web Operations (DX) Focus (Approx. 50%): 

• Lead research efforts for the client's website and other digital platforms, focusing on user journeys related to vehicle configuration, online purchasing, service booking, lead generation, content consumption, and brand engagement. 

• Investigate website information architecture, navigation structures, content effectiveness, and conversion funnels to identify friction points and optimization opportunities. 

• Utilize web analytics data (e.g., Google Analytics, Adobe Analytics, heatmaps) to identify areas requiring deeper qualitative investigation. 

• Analysis, Synthesis & Communication: 

• Analyze research data from various sources (qualitative feedback, quantitative metrics) to identify patterns, themes, and actionable insights. 

• Synthesize complex findings into clear, concise, and compelling deliverables such as research reports, personas, journey maps (detailing cross-channel experiences), user flows, and actionable recommendations. 

• Present research findings and recommendations to diverse stakeholders, from product managers and designers to marketing teams and C-suite executives, adapting communication style and level of detail as appropriate. 

• Maintain a centralized repository of research insights, ensuring findings are discoverable and utilized across both App Ops and Web Ops (DX) teams. 

What we want from you: 

• Extensive Research Experience: 5+ years of hands-on experience as a UX Researcher, CX Researcher, or similar role, demonstrating a broad command of qualitative and quantitative research methodologies. 

• Automotive Industry Acumen: A demonstrated passion for and understanding of the automotive industry, customer segments, vehicle ownership lifecycle, and the role of digital services in modern motoring. 

• Dual-Platform Expertise: Proven experience conducting research across both mobile applications (iOS and Android) and complex web platforms, understanding the unique constraints and opportunities of each. 

• Methodological Versatility: Expertise in designing and executing a wide range of research methods, including but not limited to: usability testing, in-depth interviews, surveys, A/B test analysis, contextual inquiry, and ethnographic studies. 

• Analytical & Data-Driven: Strong analytical skills with the ability to interpret complex data from various sources (analytics platforms, research studies) and translate it into actionable design and business insights. 

• Collaboration & Adaptability: Exceptional collaboration skills, with the ability to seamlessly transition between and effectively support two distinct teams (App Ops and Web Ops/DX) with competing priorities. 

• Communication & Storytelling: Excellent written and verbal communication skills, with the ability to create compelling narratives from research findings and influence stakeholders at all levels. 

• Tool Proficiency: Proficiency with research tools (e.g., UserTesting.com, Qualtrics, Optimal Workshop), analytics platforms (e.g., Google Analytics, Adobe Analytics, Mixpanel, Firebase), and design collaboration tools (e.g., Figma for reviewing prototypes). 

• Strategic & Proactive: Ability to proactively identify research needs, frame problems, and define opportunities that align with business objectives, rather than just responding to requests. 

• Empathy & Customer Advocacy: A deep-seated empathy for the customer and a relentless drive to advocate for their needs throughout the product development lifecycle. 

• Agile Environment Experience: Comfortable operating within agile development methodologies, delivering timely insights to inform iterative product development. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

We are seeking an experienced and insight-led CX Researcher to join a dedicated Customer Journey workstream supporting a high-profile automotive client. This role is focused on understanding and improving the end-to-end customer journey across key automotive experiences — from initial brand discovery and vehicle research through to purchase, ownership, servicing, retention, and loyalty interactions. 

Working closely with CX Strategists, UX Designers, Service Designers, Analysts, Content Strategists, Product teams, and client stakeholders, you will help uncover customer needs, pain points, behavioural patterns, and opportunity areas across both digital and broader connected customer experiences. You will play a critical role in ensuring customer insight directly informs journey design, prioritisation, service improvements, and strategic decision-making across the account. 

This is a highly collaborative role suited to someone who enjoys connecting customer behaviour, operational realities, and business objectives into actionable recommendations that improve experience quality and drive measurable outcomes. 

Key Responsibilities: 

1. Customer Journey Research & Insight Generation:

• Plan and conduct qualitative and quantitative customer research focused on understanding end-to-end automotive customer journeys across multiple touchpoints and channels.  

• Identify customer pain points, unmet needs, behavioural drivers, and moments of friction throughout the ownership and purchase lifecycle.  

• Conduct a range of research methodologies including customer interviews, contextual research, surveys, usability testing, diary studies, journey reviews, ethnographic research, and stakeholder workshops.  

• Synthesise complex research findings into clear, actionable insights that inform customer journey improvements and strategic recommendations.  

• Support journey-focused discovery initiatives across areas such as vehicle research, online and offline purchasing experiences, ownership journeys, servicing, aftersales, retention, and loyalty.  

• Help establish a deeper understanding of evolving customer expectations within the automotive landscape.  

1. Customer Journey Mapping & Experience Strategy:

• Create and maintain customer journey maps, service blueprints, personas, behavioural frameworks, and ecosystem maps that help visualise and communicate customer experiences.  

• Analyse interactions across digital and non-digital touchpoints to identify opportunities for greater consistency, efficiency, and customer satisfaction.  

• Support the definition of customer-centric strategies and recommendations aligned to business objectives and operational priorities.  

• Collaborate with UX, Service Design, Product, Marketing, and Operational teams to ensure customer insight is embedded throughout design and delivery processes.  

• Help prioritise journey improvements based on customer impact, feasibility, and commercial value.  

1. Data, Insight & Continuous Improvement:

• Collaborate with analytics and optimisation teams to combine behavioural data with qualitative customer insight.  

• Use customer feedback, analytics, VOC data, operational insight, and performance reporting to identify emerging trends and opportunities.  

• Support experience measurement frameworks and ongoing journey performance evaluation.  

• Contribute to continuous improvement initiatives by helping validate hypotheses, measure outcomes, and refine recommendations over time.  

• Advocate for evidence-based and customer-centred decision making across the wider programme.  

1. Collaboration & Stakeholder Engagement:

• Work collaboratively with CX Strategists, UX Designers, Service Designers, Analysts, Product Owners, Content Strategists, Developers, Program Managers, and client stakeholders.  

• Facilitate workshops, collaborative working sessions, and playback presentations with both internal teams and client stakeholders.  

• Present research findings and journey insights clearly and confidently to audiences ranging from delivery teams to senior leadership.  

• Help align cross-functional teams around customer needs, experience priorities, and strategic opportunity areas.  

• Contribute positively to team culture, ways of working, and the ongoing maturity of customer journey thinking across the account.  

What we want from you: 

• Strong experience in CX Research, UX Research, Service Design Research, Customer Insight, or related disciplines.  

• Proven experience researching and analysing end-to-end customer journeys across digital and service ecosystems.  

• Strong understanding of customer-centred design principles, behavioural insight, and journey mapping methodologies.  

• Experience conducting both qualitative and quantitative research using a variety of methodologies.  

• Ability to synthesise large volumes of research and operational information into clear, actionable recommendations.  

• Strong experience creating customer journey maps, service blueprints, personas, insight reports, and strategic frameworks.  

• Experience working across complex, enterprise, or multi-channel customer environments.  

• Strong stakeholder management, workshop facilitation, and presentation skills.  

• Ability to balance strategic thinking with hands-on delivery within fast-paced and evolving programmes.  

• Strong collaboration skills with the ability to work effectively across CX, UX, product, analytics, content, and operational teams.  

• Excellent communication and storytelling skills with the ability to make complex customer insight accessible and impactful.  

• Automotive, retail, mobility, travel, financial services, or other customer experience-led industry experience is advantageous but not essential.  

• A proactive, curious, and empathetic mindset with a passion for improving customer experiences through insight-led thinking.  

• A strong portfolio showcasing customer research approaches, journey mapping, and measurable experience improvements is essential. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

We are seeking an experienced and insight-driven CX Researcher to join a dedicated Web Operations (Digital Experience - DX) team supporting a high-profile automotive client. This role is ideal for someone passionate about understanding customer behaviour, uncovering actionable insights, and helping shape data-informed digital experiences across complex web ecosystems. 

Working closely with UX Designers, UI Designers, Analysts, Optimisation specialists, Content Strategists, Developers, Product Owners, and client stakeholders, you will play a key role in identifying customer needs, pain points, behaviours, and opportunities across the client’s digital platforms. You will help ensure customer insight sits at the centre of experience design, optimisation, and operational decision-making across the Web Ops (DX) environment. 

This is a highly collaborative role suited to someone comfortable balancing strategic research initiatives with fast-paced operational support, helping continuously improve customer journeys, digital performance, and overall experience quality through evidence-based recommendations. 

Key Responsibilities: 

1. Customer Research & Insight Generation (Web Operations / Digital Experience Focus):

• Plan, conduct, and synthesise qualitative and quantitative research activities across the client’s web ecosystem.  

• Deliver actionable customer insights that help shape UX improvements, optimisation initiatives, content strategies, and broader digital experience decisions.  

• Conduct a range of research methodologies including user interviews, usability testing, surveys, diary studies, heuristic reviews, competitor analysis, behavioural analysis, and stakeholder workshops.  

• Analyse customer pain points, friction areas, and unmet needs across key automotive customer journeys including research, purchase consideration, ownership, and servicing experiences.  

• Support ongoing operational and optimisation initiatives by identifying opportunities for continuous improvement across digital touchpoints.  

• Translate complex findings into clear, digestible insights and recommendations for both technical and non-technical stakeholders.  

1. Data-Informed Experience Optimisation:

• Collaborate closely with analytics and optimisation teams to combine behavioural data with qualitative customer insight.  

• Support CRO and experimentation initiatives by helping define hypotheses, evaluate user behaviour, and validate design decisions.  

• Use analytics platforms, heatmaps, session recordings, surveys, and customer feedback tools to identify experience improvement opportunities.  

• Help measure the effectiveness of digital experiences and contribute to ongoing optimisation roadmaps.  

• Advocate for evidence-based decision making across the wider DX team and client organisation.  

1. Customer Journey & Experience Strategy Support:

• Develop customer journey maps, personas, behavioural frameworks, and insight reports that support experience strategy and design decision-making.  

• Help identify end-to-end customer experience opportunities across multiple channels and touchpoints.  

• Support workshops and collaborative sessions to align stakeholders around customer needs, priorities, and opportunity areas.  

• Contribute to the definition of customer-centric frameworks, principles, and ways of working within the Web Ops (DX) team.  

• Ensure customer insight is effectively integrated into product, content, UX, and optimisation workflows.  

1. Collaboration & Stakeholder Engagement:

• Work collaboratively with UX Designers, UI Designers, Content Strategists, Analysts, Developers, Product Owners, Program Managers, and client stakeholders.  

• Present research findings, insights, and recommendations clearly and confidently to diverse audiences ranging from delivery teams to senior stakeholders.  

• Collaborate with cross-functional teams to ensure research outputs are actionable, measurable, and aligned to business objectives.  

• Support the prioritisation of customer experience opportunities based on user impact, feasibility, and commercial value.  

• Contribute positively to team culture, research maturity, and continuous improvement initiatives within the DX team.  

What we want from you: 

• Strong experience in CX Research, UX Research, Service Design Research, or related customer insight disciplines within digital environments.  

• Proven experience conducting and synthesising both qualitative and quantitative research methodologies.  

• Strong understanding of digital customer journeys, user behaviour analysis, and customer-centred design principles.  

• Experience working across complex web ecosystems, digital products, or enterprise-level platforms.  

• Ability to translate research findings into clear, actionable insights and strategic recommendations.  

• Strong experience creating research outputs including journey maps, personas, insight reports, workshop outputs, and behavioural analysis.  

• Familiarity with analytics, experimentation, CRO, and behavioural insight tools and methodologies.  

• Strong workshop facilitation, stakeholder engagement, and presentation skills.  

• Comfortable working within fast-paced operational environments managing multiple concurrent priorities and research requests.  

• Strong collaboration skills with the ability to work effectively across UX, UI, analytics, optimisation, content, and development teams.  

• Excellent communication and storytelling skills with the ability to simplify complex information for varied audiences.  

• Automotive, retail, eCommerce, or premium consumer brand experience is advantageous but not essential.  

• A proactive, curious, and solutions-focused mindset with a passion for improving customer experiences through insight-led decision making. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-AS1

Engineering Manager (Financial Crime)

London Office - Hybrid: 4 days in the office, 1 day working from home

About the Role

You'll lead the FinCrime Core team, responsible for Ebury's AML (Anti-Money Laundering) platform. This is a critical, regulated domain where your work directly impacts:

• Sanctions Screening: Real-time screening of customers and transactions against global watchlists
• Transaction Monitoring: Detection of suspicious payment patterns
• Regulatory Compliance: Ensuring Ebury meets FCA, EU AML directives, and global regulatory requirements

The platform processes millions of screening requests and payment events, requiring high reliability, low latency, and strong audit trails.

Key Responsibilities

Technical Leadership

• Own the AML Screening and Transaction Monitoring domain, setting the 0–6 month technical roadmap
• Drive architecture decisions for event-driven systems (Kafka, SNS/SQS)
• Ensure integrations with third-party providers are reliable and performant
• Champion observability with comprehensive logging, metrics, and alerting for a regulated environment
• Balance "keep the lights on" work with modernisation initiatives
• Unblock the team through code reviews, architecture guidance, or hands-on contribution when needed
• Provide technical leadership and step in for Senior Engineers when required
• Ensure all systems have appropriate support, SLAs, on-call rotas, and documentation

Delivery Management

• Responsible for team delivery, sprint planning, and project health
• Assess the criticality of unplanned work, minimising context-switching and unnecessary pressure
• Balance team capacity with roadmap demands
• Instil urgency to find the right balance between velocity and quality
• Ensure all incidents are owned and resolved

Cross-Functional Collaboration

• Act as the primary liaison between engineering and product, partnering with your counterpart to ensure full alignment
• Communicate progress clearly and escalate issues effectively

People Management

• Lead a team of engineers at varying levels, creating stability and psychological safety
• Manage performance and well-being, initiating corrective actions when needed
• Provide coaching, performance reviews, and career development
• Foster a culture of ownership, feedback, and continuous improvement
• Hire, grow, and retain high-performing engineers

Process and Performance

• Ensure company processes are executed effectively and on time
• Accountable for team KPIs: velocity, quality, on-time delivery, morale, and staffing
• May manage a limited budget for tools or specific project costs

Qualifications

Required

• Proven experience as an Engineering Manager or similar leadership role
• Deep understanding of software development methodologies and best practices
• Recent hands-on experience (within the last 5 years) as a Tech Lead or Senior+ Engineer
• Experience with agile development processes
• Excellent communication, interpersonal, and leadership skills
• Strong problem-solving and decision-making abilities
• Passion for technology and innovation

Nice to Have

• Experience in regulated industries (FinTech, banking, payments)
• Understanding of AML/KYC processes and compliance requirements
• Experience with event-driven architectures and Kafka
• Familiarity with third-party screening or monitoring providers
• Experience managing on-call rotations for critical systems

Benefits

• Competitive salary and benefits package
• Opportunity to work on challenging and rewarding projects
• Collaborative and supportive work environment
• Be part of a dynamic and growing company

LI-AT1

Available Locations: Amsterdam, Netherlands, Lisbon, Portugal, London, United Kingdom, Munich, Germany, Paris, France

What You’ll Do

The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, curious and collaborative team.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so. Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer’s needs.

The range of products and solutions offered by Cloudflare are broad so that we are able to meet our lofty goal of helping to build a better Internet. A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare. All the resources and training required to be effective for the role, will be provided.

Examples Of Desirable Skills, Knowledge And Experience

Our Solutions Engineers come from a wide range of backgrounds: IT, engineering, software development, product management, financial consulting, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realise the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

You will have a good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors.

Additional experience might include a combination of the skills below: 

• 3-to-10 years of experience in the IT industry (early or mid-level experience).
• Fluent Czech and English (written & spoken).
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face. 
• Understanding of “how the internet works”. For example:
• Know the differences between TCP & UDP, and understand what kinds of applications may favour one over the other;
• Can explain the difference between authoritative DNS & recursive DNS?;
• You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike;
• Understanding of how customers make buying decisions, how to explain ROI.
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
• You're OK with some (10-15 days per quarter) travel without travel restrictions: we expect to travel to customer offices, conferences and/or do talks. 

Bonus! 

• Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech);
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills;
• Exposure to emerging technical landscape trends in Security such as Zero Trust. 

Available Locations: Netherlands, United kingdom, Germany, Portugal, France, Sweden

About Solutions Engineering at Cloudflare

The Pre-Sales Solution Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solutions Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team. 

What you'll do as a Solutions Architect

The Solutions Architect is a senior technical leadership role. You are a customer facing hands-on technologist with credibility built on domain expertise across Cloudflare portfolio.  You should have solid experience in influencing enterprise architecture design across various senior buyer personas both at customers and partner organizations. Your role will be to convince these decision makers of the long term value of thinking of Cloudflare as a strategic technology partner. 

You will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

You will work as a part of a highly visible structured pursuit team attached to designated strategic accounts, working to understand their unique business challenges and priorities with a goal of defining short and long term solution architecture with Cloudflare as a centerpiece. An equally important component of this role is the expectation that you scale your expertise and knowledge across the wider Pre Sales Solution Engineering organization.

Specifically, we are looking for you to:

• Build and maintain the long term technical relationship of key accounts, ensuring the successful design, proof and adoption of Cloudflare as a part of the customers critical infrastructure.
• Identify and drive strategic conversations with key stakeholders with the purpose of increasing our reputation and authority within the business, and further establishing our footprint within the customers landscape.
• Be the voice of the customer, engaging and influencing Product Management and Product Roadmap to serve their needs. 
• Demonstrate your expertise of Cloudflare within your field through the creation of professional content, including white papers, reference architectures, blog posts.
• Represent and Evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise.
• Apply in-depth vertical knowledge or domain expertise. Advise on best practices.

Desirable skills, knowledge and experience

• 7+ years of experience in similar role or experience in a technical leadership role
• Previous experience as a solution architect, consultant or technical marketing engineer building, architecting or deploying security solutions
• Good understanding of AI, security challenges and its applicability to today’s enterprise landscape
• Proven track record using it to help drive revenue.
• Strong knowledge of Security Architecture, Design and Operations
• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
• Proven experience working with customers and partners in successful design and deployment of solutions
• Ability to juggle and successfully drive projects with customers, prospects, and partners.
• Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, AWS.
• Experience with Application, Security, Performance and Reliability products such as WAF, Bot Management, DDOS, Firewall, DNS and CDN.
• Knowledge of competitive market  around CDN providers, Web application Firewall, Remote access solutions, Next generation Firewalls, DDOS mitigations solutions, SD-WAN solutions , Secure Gateway solutions, SSE/SASE
• Proven hands-on experience with information security solutions such as Web Proxy, NGFW, Security Gateways, SIEMs, SAML/SSO, DLP, Data security and protection technologies such as HSM, Tokenization & encryption gateways.  
• Experience working with Identity Providers such as Entra AD, Okta, Ping, OneLogin, etc.
• Knowledge of web application programming XML, REST/SOAP API’s, REST, JSON,
• Experience in cloud computing based services architecture, technical design and implementations including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) delivery models.
• Knowledge of scripting languages such as Python and IAC products like Terraform
• Knowledge of security and cryptography.
• Knowledge of cloud/virtualization technologies and containerization

Available Locations: London, Amsterdam, Lisbon, Munich, Paris

What you’ll do:

The Pre-Sales Solutions Engineering organization is responsible for the technical sale of the Cloudflare solutions portfolio, ensuring maximal business value, fit-for-purpose solution design, and efficient adoption roadmaps for our customers.

As a Solutions Engineer, you are the technical customer advocate within Cloudflare. You will aid your customers and work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

Technology moves at lightning speed; a broad knowledge of Internet performance and security technologies is required, and the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare.

Examples Of Desirable Skills, Knowledge And Experience:

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts—like how an edge network reduces "lag" or how WAF rules protect a player's wallet—in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty.

You appreciate the diversity of challenges in working with customers, from managing "micro-burst" traffic spikes to navigating regulatory requirements. You will find a collaborative environment where everyone brings different strengths and jumps in to help each other obtain the technical win so that customers choose Cloudflare to protect and accelerate their platforms.

Additional experience might include:

• Language: fluent in Polish and English
• 5-to-10 years of experience in the IT industry.
• Vertical Expertise: Understanding the cloud architectures, with main focus on security layers, such as CDN, WAF, SASE and Anti-DDoS..
• Technical "How the Internet Works": * Deep understanding of TCP vs. UDP, why it matters and why it's so critical from security point of view;
• Solid understanding of DDoS mitigation strategies at Layers 3, 4, and 7 to prevent services disruption.

Pre-Sales Excellence: Previous experience in a technical consulting or SE role, with a track record of demonstrating ROI to CTOs and Infrastructure Leads.

• 
  Project Management: Ability to manage complex Proofs of Concept (PoCs) and prioritize between competing demands in a fast-paced environment.
• Communication: Excellent presentation skills with a strong command of business English. 
• Market Knowledge: Familiarity with the competitive landscape for CDN, Zero-Trust, and SASE providers.
• Travel: Ability to travel to customer sites, industry events and internal summits.

Bonus!

• Scripting Skills: Demonstrated experience with JavaScript, Python, or Rust, and a desire to help customers build the next generation of serverless features on Cloudflare Workers.

• Security Trends: Exposure to emerging trends such as Zero Trust for securing internal employees traffic or remote-work environments.

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it.  Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.  

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. 

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PLATFORM ENGINEERING

We are looking for a talented and inquisitive Principal DevOps Engineer whose drive for learning and determination for continuous improvement aligns with our ambitious, fast-growing and transforming company. Based in our London office, you will be a key player in planning, designing, building and testing the features of our next-generation cloud platform that combines digital video assets, wearable data and athlete information to provide insights and analytics to coaching/support staff, sports scientists and athletes to assist in optimizing athlete performance. We believe that our customers deserve the best platform and we are on a mission to maximize and enhance their performance through delivering a high-quality experience. Our software and DevOps engineers match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment with short project timelines from conception to deployment.

WHAT YOU’LL DO 

• Cloud & Platform Engineering
• Infrastructure Automation & IaC: Own infrastructure provisioning and configuration management (e.g., Terraform, Ansible).
• Observability & Reliability: Design, build and maintain logging, monitoring, alerting, and SLO/SLI frameworks to ensure system health and performance.
• Software Delivery Pipelines: Design, implement, and maintain CI/CD pipelines to enable fast, safe, and repeatable software delivery.
• Infrastructure Operations & Governance: Oversee the availability, scalability, and performance of cloud and on-prem infrastructure while ensuring all systems remain strictly aligned with corporate security standards and global regulatory compliance.
• Cloud Security 
• Cloud Security & Compliance: Ensure compliance with relevant compliance and regulatory frameworks (e.g., ISO 27001, SOC 2, GDPR as applicable) and implement best practices cloud security controls.
• Security Operation: Lead security first approach, collaborate with Security and IT teams to make sure our infrastructure is patched according to SLAs.
• Application Security (AppSec): Collaborate with security teams to embed security controls into CI/CD pipelines and platform services.
• Technology leader
• Architectural Roadmap & Vision: Define and execute the long-term technical roadmap for Catapult’s global cloud platform, evaluating emerging technologies (e.g., Serverless, AI-driven operations, and Containerization) to ensure the infrastructure remains cutting-edge, scalable, and best to used by our customers.
• Technical Governance & Standards: Be a big contribution to  infrastructure decisions, establishing "Golden Paths" and reusable Infrastructure as Code patterns that dictate how engineering teams deploy services while ensuring consistency across all environments.
• Strategic Security & Compliance Integration: Architect and champion a "Shift-Left" security strategy, mandating the integration of automated security guardrails and compliance auditing into the core fabric of the CI/CD pipelines to protect athlete and video data globally.

WHAT YOU’LL NEED

• Significant experience in DevOps, Site Reliability, Platform or Infrastructure Engineering, with tenure in technical leadership role.
• Deep expertise in the AWS cloud platform and associated security and compliance practices.
• Strong background in infrastructure automation (IaC), CI/CD pipelines, and observability tooling.
• Proven experience with big platform re-design, architecture of new cloud infrastructure systems based on software and business requirements.
• Solid understanding of AppSec principles, including integrating security into build and deploy pipelines.
• Experience managing hybrid environments, including traditional data centers and on-prem services.
• Excellent communication and stakeholder management skills; ability to influence across engineering, security, and finance.
• Experience with regulated industries (e.g., healthcare, fintech).
• Familiarity with multiple compliance frameworks (SOC 2, HIPAA, PCI-DSS).

WHAT YOUR SUCCESS WILL LOOK LIKE

In 6 months time…

By the half-year mark, you will have moved beyond the onboarding phase to become the primary authority on Catapult’s infrastructure.

• Infrastructure Ownership: You will fully own the cloud infrastructure, having gained a deep understanding of all interconnected parts that support their athlete and video data services.
• Established Automation: You will have taken control of infrastructure provisioning and configuration management, ensuring that Terraform or Ansible are being used effectively for IaC.
• Observability Implementation: You will have designed and begun maintaining essential logging, monitoring, and SLO/SLI frameworks to ensure high system health and performance.
• Have a full understanding of Catapult’s products and the way we are working in order to be able to architect any new future existing or new product.

In 12 months time…

By the end of your first year, you will be driving the "next generation" of Catapult’s technology stack and leading cross-functional improvements.

• End to End Platform Ownership: You will take full accountability for the evolution of our production ecosystem, architecting a resilient, "deploy-anywhere" infrastructure that scales seamlessly with software demands and business growth.
• Optimized Delivery: You will have refined the CI/CD pipelines to a state where software delivery is consistently fast, safe, and repeatable across the engineering team.
• Integrated Security and Compliance: You will have transitioned the platform to a "security-first" architecture, successfully embedding automated AppSec controls and vulnerability scanning directly into the CI/CD pipelines.
• Cross-Departmental Influence: Your success will be reflected in your ability to influence stakeholders across engineering, security, and finance to drive technical and operational improvements.

WHY CATAPULT? 

• We have amazing people. We promise you’ll work with some of the most ambitious,  intelligent people in an exciting industry, and do some of the best work of your life.
• We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary. 
• We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.
• Our workforce spans more than 20 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.  
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve.  There is an unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it.  Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.  

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. 

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT SECURITY AND COMPLIANCE 

We are seeking a talented and inquisitive Security & Compliance Analyst whose drive for excellence and continuous improvement aligns with our mission to transform the future of elite performance. In this role, you will be a strategic architect of our trust framework, responsible for maturing a security and compliance program that safeguards our enterprise operations and our next-generation cloud platform. You will play a pivotal role in protecting a complex ecosystem that integrates high-value digital video assets, real-time wearable data, and sensitive athlete biometrics.

WHAT YOU’LL DO 

• Orchestrate Program Maturity: Drive the continuous evolution of the Catapult Sports security and compliance framework, leveraging the ISO 27001 standard to strengthen our global posture across risk management and vendor security workstreams.
• Lead Assessment & Remediation: Facilitate internal audits and partner with third-party assessors to proactively identify compliance gaps, transforming findings into actionable, high-priority remediation plans.
• Modernize Governance & Policy: Collaborate with key stakeholders to architect and maintain robust policies and procedures, ensuring our control environment remains resilient and compliant with ISO 27001, GDPR, and HIPAA requirements.
• Strengthen Ecosystem Trust: Partner with cross-functional teams to mature our Third-Party Risk Management (TPRM) program, ensuring that our vendor landscape meets the same rigorous security standards we apply to our own products.
• Enable Global Growth: Support our commercial and partnership teams by responding to sophisticated security questionnaires, demonstrating Catapult’s commitment to data integrity and building trust with our most elite customers.

WHAT YOU’LL NEED

• BA/BS degree and 3+ Years in Cyber GRC: Proven experience in a Security Analyst, Compliance, or Audit role within a fast-paced SaaS or Cloud-native environment.
• Deep expertise in ISO 27001 is essential, including demonstrated success in managing an Information Security Management System (ISMS) and leading the full audit lifecycle. This requires a thorough knowledge of mapping technical security controls directly to the ISO 27001 standard.
• Third-Party Risk Proficiency: Experience in managing vendor security programs, including the ability to analyze SOC 2 reports and security questionnaires to identify and mitigate supply chain risks.
• Familiarity with cloud security concepts and standards. 
• Collaborative Problem Solving: The ability to act as a bridge-builder between technical teams (TechOps/Engineering) and business stakeholders, translating complex compliance requirements into clear, actionable tasks.

WHAT YOUR SUCCESS WILL LOOK LIKE

In 6 Months Time…

• Operational Rhythm: You have seamlessly integrated into our ISO 27001 cycle, ensuring our newly achieved certification is supported by a consistent, documented rhythm of internal audits and control evidence collection.
• Cross-Functional Trust: You are recognized by the TechOps and Engineering teams as a collaborative partner who provides clear, actionable compliance guidance rather than just "compliance hurdles."
• Third-Party Confidence: Our Vendor Risk Management process is significantly more mature; you have standardized how we assess new partners, clearing the backlog of security questionnaires and reducing our supply chain risk.

In 12 months time…

• Managed Maturity: You have moved the security program from "Point-in-Time" compliance to a Continuous Compliance model, utilizing automation to monitor our control environment in real-time.
• Audit Excellence: Our annual ISO 27001 Surveillance Audit is completed with zero major non-conformities, directly attributed to the robust internal assessment framework you’ve helped restructure.
• Commercial Enablement: You have optimized the "Security Sales Support" process, drastically reducing the turnaround time for customer security assessments, which has helped the business win and retain elite global clients.
• Culture of Security: You have successfully elevated the company’s "Security IQ" through an engaging awareness program, making security and privacy a natural part of the Catapult product development lifecycle.

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is an unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role

MongoDB is transforming the $138B+ data management software market by empowering developers to build the next generation of applications. As the leading modern data platform—and the first database company to IPO in over 20 years—we're at the forefront of innovation. Through MongoDB Ventures, we invest in the most exciting companies solving real problems for developers and data practitioners, from GenAI infrastructure to tools that accelerate app development and deployment.

We’re looking for a highly creative, entrepreneurial, and organized Sr. Manager, Startup & Ventures Marketing to expand MongoDB’s AI-native marketing strategy and strengthen our presence across the startup and VC ecosystem in London.

This role combines strategy and execution, with a focus on ecosystem engagement, community building, and scalable startup programming. You will help strengthen MongoDB’s presence among high-growth, venture-backed startups across London by building relationships with founders, venture capital firms, accelerators, and startup communities. In partnership with the broader startup marketing team, you will design and execute programs, events, and partnerships that increase awareness, adoption, and long-term affinity for MongoDB within the startup ecosystem. As a regional representative for MongoDB, you will support the planning and delivery of startup-focused initiatives such as hackathons, demo nights, founder dinners, and conference-adjacent activations. This role sits at the intersection of partnerships, community, events, and content, and requires someone who is equally comfortable shaping ideas and driving hands-on execution.

We are looking to speak to candidates who are based in London for our hybrid working model.

Position Expectations

Serve as the MongoDB representative within the London startup ecosystem: Build and maintain strong relationships across the London startup community, including founders, operators, VCs, accelerators, and key ecosystem partnersDrive high-value startup acquisition: Develop and execute a targeted strategy to engage and convert high-potential startups in the region into the MongoDB for Startups programExpand MongoDB’s physical presence in the London: Develop and execute a regional event strategy focused on high-impact founder programming, including VC-partnered events, demo days, hackathons, founder dinners, and other community activationsPartner with startups to highlight success: Work with internal teams and startup customers to surface and develop compelling stories showcasing startups building on MongoDB

• Own cross-functional alignment for the regional startup audience: Collaborate with teams such as MongoDB Ventures, Revenue Marketing, Strategic Events, and DevRel to integrate startup-focused programming and ensure regional initiatives effectively reach founders and developers
• Measure impact and continuously optimize: Monitor and track success metrics for startup engagement, such as attendance quality, funded-founder participation, and program applications, and use insights to refine strategy and programming

The right candidate for this role will be:

• Have 6+ years of experience in marketing, community, ecosystem, or events roles focused on startups, developers, or technical founders
• Have experience leading projects or programs and collaborating across teams, with the ability to drive initiatives from strategy through execution 
• Possess familiarity with the London startup ecosystem, ideally with relationships across founders, VCs, accelerators, and key founder communities
• Have experience working in or closely with startups or venture capital firms, with a solid understanding of how early-stage companies operate and grow
• Thrive in fast-moving environments, helping build and scale programs, partnerships, and community initiatives
• Be highly organized and execution-oriented, able to manage multiple initiatives and stakeholders while delivering high-quality programs
• Be data-driven, able to track key engagement metrics and communicate the impact of regional initiatives
• Communicate clearly and confidently with founders, investors, and senior internal stakeholders
• Operate with a high degree of ownership and initiative, collaborating with a globally distributed team while maintaining an active presence within the London startup ecosystem

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426256

HOURGLASS COSMETICS — Data Analyst (Hybrid)

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and over 4,600 doors including Sephora, Ulta, Neiman Marcus, Selfridges, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com

We are seeking a Data Analyst to improve data quality, structure, and analytical processes across the organization. This role is central to enabling reliable reporting and better decision-making — particularly in support of finance, demand planning, commercial teams, and cross-functional operations.

This person will own how data flows between systems, identify gaps and inefficiencies, and build scalable datasets and reporting infrastructure. As Hourglass continues to grow, the accuracy and integrity of our data is foundational to how we plan, allocate resources, and serve our retail and DTC channels effectively.

In the first 90 days, this person will have developed a clear understanding of Hourglass’s data landscape, identified the most critical data quality gaps, and established themselves as a trusted partner to Finance, Demand Planning, Commercial Sales, and IT. Within six months, they will have improved the reliability of key reporting outputs and begun systematically automating and documenting recurring processes.

WHAT YOU DO:

• Identify and resolve data quality issues, inconsistencies, and manual inefficiencies across the organization.
• Build and maintain clean, well-structured data tables used for reporting and downstream analysis.
• Own and evolve the Power BI environment, including data models, dashboards, and reports used by leadership and cross-functional teams.
• Support demand planning and commercial finance functions by building and maintaining reliable datasets for forecasting, sell-through analysis, and inventory reporting.
• Review and understand existing data sources, structures, and workflows across systems, including ERP and retail planning platforms.
• Automate and optimize recurring data and reporting processes, identifying opportunities to streamline and scale operations.
• Perform validation, reconciliation, and root-cause analysis when data issues arise, ensuring accuracy and consistency across sources.
• Enhance and optimize visualizations to improve clarity, usability, and decision-making for stakeholders at all levels.
• Develop and maintain data documentation, data dictionaries, and process guides to ensure institutional knowledge is retained and workflows are reproducible.
• Manage multiple concurrent requests and projects, setting clear expectations with stakeholders on timelines and priorities.
• Collaborate with cross-functional teams — including Finance, Demand Planning, IT, and Commercial — to support evolving data needs.
• Perform other job-related duties as assigned.

 YOU’LL LOVE THIS JOB IF:

• You are extremely ORGANIZED: You are not overwhelmed by the thought of tackling multiple tasks at a time. 
• You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information. 
• You are a strong COMMUNICATOR: You collaborate well with others and communicate findings clearly to non-technical stakeholders. 
• You are ANALYTICAL and PROCESS DRIVEN: You have a strong interest in how data systems are structured.
• You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines. 
• You are CREATIVE: You are innovative and forward-thinking in your approach and mindset. 

QUALIFICATIONS:

Required

• Minimum 6 years of experience in data analysis, analytics, or business intelligence.
• Strong SQL skills for querying, transforming, and validating data.
• Proficiency in Excel for data validation, reconciliation, and analysis.
• Experience with Power BI, including data modeling and understanding how data connects across sources.
• Demonstrates practical working knowledge of AI-assisted tools (such as Microsoft Copilot, ChatGPT, or Claude) to support data work, research, and task efficiency — with the ability to use these tools iteratively and critically as part of day-to-day workflows.
• Strong attention to detail and a genuine commitment to data accuracy and integrity.
• Understanding of database concepts and data pipelines.
• Ability to communicate data findings clearly to non-technical stakeholders, including Finance, Commercial, and Operations teams.
• Demonstrated ability to work cross-functionally and manage competing priorities in a fast-paced environment.
• Must be able to work from Corporate Office at least 60% of the time.

Preferred

• Familiarity with ERP or retail planning systems (e.g., NetSuite, SAP, or similar).
• Experience working in a consumer goods, beauty, or retail environment.
• Exposure to demand planning, inventory management, or commercial finance data.

Your application will be stored in our system/CRM/etc. for maximum 1 year after the date of your application. If you don’t want us to keep your details, please inform us by phone at 310-392-7799.

Smartsheet is looking for an experienced individual contributor, Client Services Director to join the Professional Services Sales team. 

As a Client Services Director, you will have a professional services bookings target, responsible for selling Smartsheet’s portfolio of PS offerings to help accelerate customer’s adoption of the Smartsheet platform across a variety of intelligent work management solutions. You will be a sales overlay across two Enterprise Sales teams made up of approximately 10-15 territories in the EMEA region. You will manage the end-to-end sales process of services-only opportunities and collaborate closely with Account Executives on solution sales opportunities involving software licensing and services. 

This role reports to the Director of Professional Services Sales and Customer Outcomes in the EMEA region.

You Will:

• Understand Smartsheet’s evolving portfolio of professional services offerings and capabilities and how these map to different Solution use cases and Customer / Team maturity levels
• Create services-specific territory plans outlining priority accounts, big bets, and stakeholder relationship maps that will contribute into Account Executives’ overall account and territory plans
• Accurately forecast professional services monthly and quarterly bookings for your aligned territories 
• Diligently manage pipeline hygiene in Salesforce and Clari, ensuring opportunity stage, value, close date, MEDDIC fields, and next steps notes
• Develop new business and follow-on expansion services pipeline through tailored outbound campaigns 
• Triage and oversee a smooth and effective technical scoping portion of the sales process, which will be executed by Solutions Engineers, Solutions Architects, and/or Solutions Consultants
• Lead the presentation of Solution proposals with experience landing compelling value propositions at multiple levels of a Customer organization: individual contributor, manager, executive
• Lead negotiations on pricing and other terms for custom SOWs and packaged services
• Oversee a smooth and effective transition post sales to the Professional Services Delivery resources assigned to the projects sold
• Monitor projects during delivery, keeping relationships active with key Customer stakeholders, ready to assist with any risk, issue, escalation resolution or follow-on opportunity identification and execution
• Perform other duties as assigned

You Have: 

• 5+ years of experience carrying a £3M+ annual services bookings quota for Enterprise (>5k employee) customers, frequently closing Professional Services opportunities >£100K
• Excellent verbal and written communication skills including needs analysis discovery, solution positioning, business justification, and proven closing techniques
• Experience leading effective outbound services pipeline generation motions
• Eagerness to utilize AI workflows and tooling to scale impact
• Prior experience working in SaaS
• Ability to travel, as needed, up to 25%
• Ability to be in the London office at least 1 day per week, preferably 2-3 days per week
• BS degree or equivalent
• Legally eligible to work in the UK on an ongoing basis

Perks & Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

Smartsheet is looking for an Enterprise Solutions Engineer who will provide technical leadership throughout the inside sales process. You will be a trusted solution and technical advisor during the sales process and provide expertise that ensures successful Smartsheet deployment and adoption. 

This high profile role is part of the Enterprise Sales team and will report to the Manager, Enterprise Solutions Engineering.

You Will: 

• Be a recognised Smartsheet expert and develop deep Smartsheet knowledge relevance (workflow definition, solution design)
• Partner with Account Executives to deliver technical demonstrations of the Smartsheet SaaS platform, Integrations, and Add-Ons
• Collaborate with existing Solutions Engineers in the design of creative solutions to customer requirements using Smartsheet
• Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
• Develop strong relationships with sales teams to drive successful sales engagements, this could include providing daily product/technical support to cross-functional partners
• Provide support for preparing technical responses to prospect questions, FAQs, knowledge base and case support entries; help define “best practices” for broad usage across large enterprises
• Collaborate with Product teams to ensure offerings align with customer needs
• Support marketing related events periodically, traveling onsite to represent Smartsheet, demonstrate the platform and connect with customers or prospects
• Perform other duties as assigned

You Have: 

• 1-3+ years of experience as a Solutions Engineer in the SaaS and/or enterprise software industry
• Technical leadership and outstanding customer-facing skills
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Ability to quickly build credibility, as well as understand and resolve customer technical issues
• Strong competence participating in a complex, solution-based enterprise sales process
• Experience in solution design or solution architecture related to collaboration/workflow/project management.
• Willing to travel periodically based on customer and business need
• Legally eligible to work in the UK on an ongoing basis

Perks & Benefits:

• Employer-paid Private Medical and Dental, additional cost for family members
• Monthly contributions toward your pension
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
• Teleworking options from any registered location in the UK (role specific)

What We're Looking For

We’re looking for a Fullstack Engineer to help develop and scale the Lightning AI platform across the frontend, CLI, APIs, and core backend systems. In this role, you’ll take ownership of key features and drive them end-to-end, working closely with engineering, product, and design to ship high-quality, iterative improvements. This is an opportunity to build systems that support real-world machine learning workloads at scale.

This role is based in one of our hubs (NYC, SF, Seattle, or London), with a minimum of 2 in-office days per week and occasional team and company offsites. We are not able to provide visa sponsorship for this position at this time.

What You’ll Do

• Write readable/testable/efficient code in React and either Python or Go (Golang).
• Build deep expertise in our technology stack to deliver new features, improve system stability, and increase overall performance.
• Partner with engineering and product leaders on developing the Lightning product while using your experience to set the technical direction for large projects.
• Evaluate, strengthen, and document technical architecture, tools, and processes.
• Maintain high standards for software quality, implement automation, drive continuous delivery, and reduce time to production while proactively reducing technical debt.
• Mentor and coach engineers on system design, operating in high uncertainty, and problem-solving to create a supportive, inclusive environment where each engineer can grow.

What You’ll Need

• Proficiency in React and either Go (Golang) or Python, with a preference for Go
• Strong understanding of software engineering principles and lifecycle
• Hands-on experience as a Fullstack Engineer in a SaaS technology company
• Proven ability to take ownership of key features and drive end-to-end development
• Communication and collaboration with engineers, product managers, and designers
• Ability to operate in high uncertainty and rapidly changing environments

Compensation

What We're Looking For

We’re looking for a Frontend Engineer to help develop and scale the UI and frontend infrastructure of the Lightning AI platform. In this role, you’ll take ownership of key features and drive them end-to-end, working closely with engineering, product, and design to ship high-quality, iterative improvements. With over 10,000 organizations building with Lightning, you’ll have a unique opportunity to impact how the world builds and deploys AI to production.

This role is based in one of our hubs (Seattle, NYC, SF, or London), with a minimum of 2 in-office days per week and occasional team and company offsites. We are not able to provide visa sponsorship for this position at this time.

What You’ll Do

• Write readable/testable/efficient code in React and Redux, and build deep expertise in our technology stack to deliver new features, improve system stability, and increase overall performance.
• Partner with engineering and product leaders on developing the user interface and frontend infrastructure while using your experience to set the technical direction for large projects.
• Evaluate, strengthen, and document technical architecture, tools, and processes.
• Maintain high standards for software quality, implement automation, drive continuous delivery, and reduce time to production while proactively reducing technical debt.
• Mentor and coach engineers on system design, operating in high uncertainty, and problem-solving to create a supportive, inclusive environment in which each engineer can grow.

What You’ll Need

• Proficiency in React, JavaScript and TypeScript.
• Strong understanding of software engineering principles and lifecycle.
• Hands-on experience as a Frontend Engineer in a SaaS technology company.
• Proven ability to take ownership of key features and drive end-to-end development.
• Communication and collaboration with engineers, product managers, and designers.
• Ability to operate in high uncertainty and rapidly changing environments.

Compensation

What We're Looking For

We’re looking for a Backend Engineer to help develop and scale the Lightning AI platform, spanning APIs, infrastructure, billing, security, and integrations. In this role, you’ll take ownership of key features and drive them end-to-end, working closely with engineering, product, and design to ship high-quality, iterative improvements. This is an opportunity to build systems that support real-world machine learning workloads at scale.

This role is based in one of our hubs (Seattle, NYC, SF, or London), with a minimum of 2 in-office days per week and occasional team and company offsites. We are not able to provide visa sponsorship for this position at this time.

What You’ll Do

• Write readable/testable/efficient code in Go (Golang).
• Build deep expertise in our technology stack to deliver new features, improve system stability, and increase overall performance.
• Partner with engineering and product leaders on developing the Lightning product while using your experience to set the technical direction for large projects.
• Evaluate, strengthen, and document technical architecture, tools, and processes.
• Maintain software quality, implement automation, drive continuous delivery, and reduce time to production while proactively reducing technical debt.
• Mentor and coach engineers on system design, operating in high uncertainty, and problem-solving to create a supportive, inclusive environment where each engineer can grow.

What You’ll Need

• Extensive experience writing efficient, maintainable code in Go. Familiarity with best practices in testing, readability, and optimization is essential.
• Broad knowledge of backend and frontend systems, with experience building and scaling APIs, CLI tools, billing systems, and security protocols. Exposure to frontend frameworks is a plus.
• Experience with cloud platforms like AWS, GCP, or Azure and designing systems that are reliable, performant, and scalable. Familiarity with containerization (Docker, Kubernetes) is a strong advantage.
• Proven ability to take ownership of key features and drive end-to-end development
• Commitment to software quality, test automation, and continuous delivery. Experience proactively managing technical debt and speeding up time to production.
• Hands-on experience as a backend or product engineer in a SaaS technology company
• Communication and collaboration with engineers, product managers, and designers
• Ability to operate in high uncertainty and rapidly changing environments

Compensation

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Commercial Intern, you'll support both the Partnerships and Partner Success teams in London — getting hands-on experience across everything from prepping commercial materials to helping existing partners grow and improve their services. Your work will directly contribute to bringing efficient, sustainable, and inclusive tech-supported transportation to more communities around the world.

This is a full-time internship starting August or September 2026, running for a minimum of 6 months, based in London in a hybrid setup. Some prior work experience is recommended.

About the Role: 

• Become an expert on Via — build a nuanced understanding of our tech, use cases, and best practices to support partners and internal teams effectively
• Support the Partnerships team by preparing materials, insights, and research that help them close and grow deals
• Contribute to best-in-class quality assurance by thoroughly testing new product features before partner roll-outs and drafting clear, easy-to-follow product documentation
• Set up marketing campaigns to help partners boost ridership and build compelling materials to showcase their success stories
• Analyze service performance data to support quarterly business reviews, providing partners with actionable recommendations to improve quality, efficiency, and growth

About You: 

• Fluent in English; additional languages are a real plus
• A final-year undergraduate, master's student, or recent graduate with some prior work experience, eager to learn by doing
• A creative problem-solver who questions how things have "always" been done and isn't afraid to suggest a smarter way
• A clear communicator who can adapt to different audiences, with a sharp eye for detail
• Proactive, curious, and entrepreneurial — energized by a mix of commercial and technical challenges

What We Offer:

• Becoming part of a company that was awarded for its commitment to social good
• Base salary pay: £2,600 per month, based on a 40-hour week
• A hybrid working model and a spacious office near Chancery Lane where you can enjoy weekly team lunches

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

About The Role

The Solutions Engineering team is looking for an additional SE leader to join our EMEA HQ team based in London, UK. The SE manager is responsible for leading and developing a high-performing MM Solution Engineering team across Europe. The candidate should be a proven technical leader in a fast-paced environment who is highly motivated, entrepreneurial, with excellent follow-up and follow-through. This role requires that you be on-site at our EMEA HQ in London,UK,  5 days a week.

What You'll Do

• People Leader: Hire, develop, and lead an inclusive, engaged, and high-performing Select & Territory Solution Engineering teams
• Technical Leader: Technical coach, mentor, and problem solver, helping with technical escalations and navigating complex technical solutions
• Builder: Identify gaps, show initiative, and take ownership to build out programs and processes in support of the SE team
• Connector: Work cross-functionally to drive improvements and increase communication and collaboration across departments, e.g. sales, product, support, enablement, marketing, etc
• Career Champion: Develop and grow the team’s skillset through coaching, mentoring, and enablement
• Travel Requirement: Up to 25%

What You Bring

• Minimum 3+ years of Solutions Engineering leadership experience preferred 
• Bachelor's degree in Electrical Engineering, Computer Engineering, Information Technology, Information and Computer Technology, Cybersecurity, IT Security or similar from an accredited university
• Strong background in IT infrastructure and network/security fundamentals
• Proven track record in leading high performing sales engineering teams and working closely with sales teams and product teams
• Experience building out programs and driving high impact projects and initiatives
• Highly motivated, entrepreneurial, and enthusiastic with excellent follow-up and follow-through
• Based full-time onsite in our London office.

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritises the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 100% for family premiums
• Private medical and dental coverage
• Paid parental leave policy & fertility benefits
• Retirement saving options
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Wellness/fitness benefits
• Professional development stipend
• Healthy lunches provided daily
• Commuter benefits

About the Role
Verkada is seeking an Enterprise Solutions Engineer in the London Area with expert experience in Cloud Security, IoT Systems, Networking, Linux systems, Security Surveillance and Access Control. This individual will partner directly with their territory account executives to expand the Verkada footprint upmarket into key UK Accounts. Responsibilities include directly interfacing with customers/partners throughout the sales process, overcoming technical objections, assisting customers in designing deployments with Verkada Products and providing technical assistance to territory account reps. The ideal candidate will be highly motivated, able to learn quickly and work independently while making impactful results for the company.

• Technical Leader: Be the subject matter authority on the full Verkada suite of products and offerings and articulate the value added benefits to customers throughout the sales process.
• Objection Handler: Overcome objections and defuse landmines while securing the technical win for Verkada.
• Evangelist: Effectively present the Verkada solution to all levels of customer, from C-level executives to loss prevention managers and directors of IT. Be a Product Technical Evangelist in training/educating partners, customers, and internal employees on the latest Verkada product offerings.
• This role requires regular travel, estimated to be more than 60% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration.

• 3+ years of experience as a Sales/Solutions Engineer, with a proven track record of working with large UK companies.
• Outstanding written and verbal English communication skills in order to clearly and efficiently articulate technical matters with customers and partners.
• Bachelor's degree in relevant technical or security field from an accredited university.
• Strong background in Networking: HTTPS, VLANs, TCP/IP, DNS, NAT devices, DHCP and Firewalls.
• Bonus:
• • Industry certifications: AWS, CCNA, CCDA, CCNP, MCSE, CEH, Security+, A+, Network+, Microsoft Azure, CISSP, CSP.
  • Experience working with Active Directory, SAML/SCIM, API's, Python, and other coding languages is a plus.
  • Startup experience.

Principal Engineer

Location: Waterloo, London, England, UK | Hybrid (1 day per week in office)

Who We Are 

At 8th Light, we bring life to the best ideas.

Founded in 2006 and headquartered in Chicago, we are a technology solutions provider that partners with organizations to solve meaningful challenges and drive sustainable growth. From early-stage startups to global enterprises, we work across industries to optimise our clients’ digital products through product strategy innovation, experiential design, AI solutions, and deep engineering expertise. 

Our commitment to quality means we deliver solutions we’re truly proud of, while our curiosity sparks innovation and breakthrough thinking. 8th Lights thrive in an environment that champions continuous education, fueling our growth through mentorship and hands-on work. We foster an open, collaborative culture grounded in honesty that builds trust, and believe true success is measured by the outcomes we create for our clients.

If this kind of work and our kind of people energizes you, you’ve found the right place. 

Who You Are

You’ve shown long-term repeated success on a variety of projects, typically over the course of 10+ years. You are a trusted expert and leader, often called upon to guide ambiguous initiatives and architect scalable solutions. You bring a blend of deep consulting acumen, technical expertise, and product thinking that drives measurable and impactful outcomes. In your previous experience, you have:

• Demonstrated long-term success on high-stakes consulting engagements across multiple language paradigms, stacks, ecosystems, technical environments, and client industries 
• Built high-quality, maintainable software collaboratively, incrementally, and through an approach tailored towards the unique needs of the clients you’ve served 
• Led the development and delivery of production-grade software using a variety of languages and frameworks, including but not limited to: Python, Java, JavaScript, TypeScript, React, Ruby, Scala, R, SQL, and Go
• Evaluated and strategically applied AI-assistive development tools to accelerate delivery and improve quality
• A track record of understanding, assessing, and embracing new tooling and trends within the software industry
• Experience building or integrating AI/ML-powered features into products or systems (e.g., recommendation engines, NLP models, computer vision, predictive analytics) 
• Used context-appropriate automated testing to inform software design choices and catch bugs
• Successfully led modernization efforts to align legacy systems with short and long-term business needs
• Remedied architecture-level concerns such as scalability, security, reliability, and performance
• Facilitated alignment and collaboration across technical and non-technical stakeholders to move initiatives forward in the face of ambiguity and complexity while balancing technical considerations with product and user needs
• Provided mentorship and team support at scale, while sharing knowledge and improving team practices 
• Actively sought out and effectively given feedback
• Collaboratively led stakeholders to balance technical considerations with product and user needs

What You’ll Do At 8th Light

As a go-to technologist and strategist within 8th Light, you’ll work with a variety of clients, typically one to two in a year, while continuing to deepen your and our collective domain expertise over the course of your career with us. You’ll be responsible for:

• Rapidly building trust with clients, demonstrating technical expertise and understanding of their domain and objectives 
• Guiding technical direction, solving complex problems, and demonstrating best practices while remaining deeply engaged within the codebase
• Working pragmatically to balance technology choices while delivering high-quality work within deadlines
• Advising clients on architecture, scalability and platform evolution, connecting technical decisions to product and business outcomes
• Collaborating on systems that involve the full ML lifecycle from data ingestion and preprocessing, to model deployment, integration, and performance monitoring
• Driving innovation by proactively surfacing new technical approaches and product solutions
• Leading or initiating formal feedback conversations with teams and clients via retrospectives
• Clearly articulating and documenting outcomes and driving forward action items
• Contributing to the health of your team and 8th Light’s culture by modelling our Values
• Designing and managing high-level technical roadmaps for large engagements
• Building your network and maintaining relationships with clients and other industry leaders within your domain
• Coaching client engineering teams, transferring knowledge and leveling up practices
• Influencing client CTOs and executive decisions. Planning and execute technical work that involves stakeholders outside of project boundaries such as across a client's technical organization
• Participating in account planning; opportunity identification.
• Facilitating retrospectives, strategy sessions, and technical deep-dives to improve team and project outcomes
• Identifying, mitigating, and resolving blockers to team progress
• Contributing to 8th Light by serving as a mentor, leading or designing workshops internally or for clients, representing 8th Light in the tech community, or supporting our hiring processes
• Demonstrating leadership in scalable system design, modular architecture, and platform- or product-oriented development.
• Bringing depth in testing strategies, observability, fault tolerance, and secure engineering practices.
• Applying architectural patterns to evaluate tradeoffs and drive clear, documented design rationale.

Strongly Preferred Skills

We work across many areas, and encourage anyone with the experience listed above to apply. We would particularly like to encourage applicants with experience in the following areas:

• Delivering and advising on enterprise-grade AI systems, including RAG pipelines, vector search, and agentic frameworks (e.g., LangChain, LlamaIndex, Crew AI, AutoGen, n8n), ensuring scalable, production-ready solutions that empower developers and align with business outcomes.
• DevSecOps & DevOps
• MLOps
• Infrastructure as Code
• Data Engineering: including platforms like Databricks for data processing and analytics.

Building a truly diverse, equitable, and inclusive workplace is an ongoing journey, and we’re excited to keep learning and growing together. We have a proud tradition of hiring talented colleagues with real-world career experiences. 

How You’ll be Supported

At 8th Light, we believe our people are our greatest asset. Their growth, well-being, and success shape our future. 

• Our wellness package is designed with the Whole YOU in mind and includes:
• A robust L&D programme featuring unlimited access to thousands of books, courses, and expert-led training on the O'Reilly learning platform.
• Annual financial stipend and time allotment for learning & development
• Coworking support for our global team
• 12 weeks of new parent leave available for eligible employees

See our full list of Benefits. 

A Note on Compensation

At 8th Light, we are committed to a compensation philosophy that is transparent, fair, and helps us attract and retain top talent in alignment with our company’s strategic growth goals and clients’ needs.

We benchmark our salaries using Geographic Structures to establish competitive pay ranges within the regions where 8th Lights live. Our pay ranges for our Principal Engineer position within London is: £92-818-£116-122 GBP

Reach out to recruiting@8thlight.com for more relevant information pertaining to your local market.

8th Light Hubs and Geographies

8th Light's culture is rooted in strong connections that extend across our teams, regions, and beyond client work. We are a distributed team across the United States, Canada, and the United Kingdom, with hubs in Chicago, London, Los Angeles, New York, and Seattle. 

• London Co-working: Employees working from our London hub follow a hybrid model, which includes a minimum of one day per week in our Waterloo Office. This co-working day is designed to encourage collaboration and further strengthen our community.In most cases, our consulting engagements do not require travel.

We hope to see you apply! 

^#LI-Hybrid

About the Role

Media Technology and Reselling play a critical role at Monks in enabling clients to access, adopt, and scale leading advertising technologies. As Associate Director, you will sit at the centre, helping clients unlock value from platforms through a combination of technical expertise, advisory, and operational excellence. In this role, you will own the entire journey from how we go to market to pitch and sell new clients, to upskilling and upselling clients across the entire marketing infrastructure to drive long-term growth.

As Associate Director, Media Technology and Resale, you will own a client portfolio and serve as a strategic and operational partner for clients' use of media technologies. This hands-on role has a strong commercial and advisory focus, balancing platform expertise with client management and growth opportunities. You will lead from the front, working closely with specialists to ensure seamless onboarding, adoption, and ongoing platform use, while guiding clients on best practices and ways to maximise value. This role will work closely with our growth and commercial teams to update and improve our go-to-market narrative to pitch and win new clients, participating in pitches and leading the Media Technology narrative and delivery.

Alongside delivery, you will play a key role in strengthening client relationships, identifying opportunities to expand services, and contributing to the portfolio's overall growth.

Responsibilities:

• Own and manage a portfolio of clients, ensuring successful adoption and ongoing utilisation of media technologies such as Google Marketing Platform, Amazon, The Trade Desk etc.
• Manage a team of Media Technology specialists, overseeing daily client delivery, account growth performance, and portfolio development.
• Act as a senior point of contact for clients, providing consultative guidance on platform usage, setup, and best practices
• Support onboarding, implementation, and governance of media platforms, ensuring consistency and quality
• Work closely with specialists to deliver high-quality operational support, troubleshoot issues, and remove blockers
• Identify opportunities to grow existing client relationships through expanded platform usage, services, or solutions
• Working closely with external tech partners like Google to run regular JBP’s and QBR’s to align on collaborative client growth plans
• Partner with internal teams to align on client needs, ensuring a seamless and cohesive experience across capabilities
• Maintain strong oversight of operational processes, including QA, platform governance, billing, and forecasting
• Contribute to the development and evolution of internal processes, frameworks, and best practices
• Support commercial discussions, including scoping, pricing, and client planning, where relevant

About You

The essentials:

• 7+ years of experience working at an agency or consultancy, closely involved in Media Tech platforms like Google Marketing Platform and The Trade Desk.
• Strong experience working with media and marketing technologies (e.g., ad servers, DSPs, search or social platforms, analytics platforms)
• A solid understanding of how media technology is implemented, managed, and scaled within client organisations
• Experience in a client-facing role, with the ability to provide clear, confident, and practical guidance
• Commercial awareness, with experience in identifying opportunities to grow accounts or expand services
• Ability to balance hands-on platform knowledge with a more strategic, consultative approach
• Experience working with or supporting specialists, with a focus on improving output and delivery standards
• Strong problem-solving skills, particularly in navigating technical and operational challenges
• Excellent communication and stakeholder management skills
• A proactive, ownership-driven mindset with a focus on client success and long-term value

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds, who are excited to contribute to our mission.  

#LI-RE1 #LI-Hybrid

About the Role

As a Finance Systems Specialist, you’ll take primary ownership of our LucaNet environment while providing secondary support for our NetSuite (ERP) systems. Acting as the critical "bridge" between Finance and IT, you will ensure system stability, data integrity, and compliance through robust internal auditing. We are looking for someone who is passionate about seeking new opportunities to create impactful work and ensuring our global financial infrastructure is seamless and resilient.

Responsibilities

• Resolve outstanding internal audit findings related to LucaNet and NetSuite access, data mapping, and change controls.

• Enforce strict Identity & Access Management (IAM) protocols and ensure user permissions are reviewed quarterly.

• Maintain an "Audit Vault" of system logs and evidence to ensure the Group Finance team is always "audit-ready."

• Engineer automated solutions to address recurring data bottlenecks between NetSuite and LucaNet.

• Optimize the automated handshake between systems to minimize manual journals and offline reconciliations.

• Monitor data flows proactively to alert the Finance team of discrepancies before they impact the month-end close cycle.

• Manage the global consolidation structure, including the Chart of Accounts (CoA), intercompany eliminations, and FX translation settings.

• Collaborate with the NetSuite Lead to assist with financial module configurations for seamless LucaNet export.

• Govern master data changes to ensure consistency across all financial entities and reporting structures.

• Translate complex financial reporting requirements into technical system configurations for Group Finance.

• Develop Standard Operating Procedures (SOPs) and conduct training to improve system fluency across regional teams.

About You

The essentials:

• 3+ years of experience in Finance Systems Administration.

• Deep proficiency in LucaNet; you understand the mechanics of consolidation and reporting within the tool.

• Detail-oriented mindset with a knack for problem-solving and technical troubleshooting.

• Strong communication skills, with the ability to explain technical concepts to non-technical finance stakeholders.

• Audit-conscious approach to systems management and data integrity.

Not a must, but a plus:

• Hands-on experience with NetSuite (ERP).

• Experience working within a global finance structure or a "bridge" role between IT and Finance departments.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-FP1

About the Role

We are seeking a Technical Accountant to join our team, and to be the in-house expert focusing on revenue recognition, plus also be involved with other areas of the month-end reporting on a permanent basis. The successful candidate will focus on revenue accounting for our services-based business, ensuring full compliance with IFRS 15 (Revenue from Contracts with Customers) and group accounting policies. You will analyse complex client contracts, identify performance obligations, and implement appropriate revenue recognition methods. This role involves close collaboration with global service teams and the finance function to support accurate, timely financial reporting. The position requires the legal right to work in the UK. Based in Central London (hybrid working with 3 days in the office), this role reports to the Head of Group Reporting.

Responsibilities:

• Interpret and apply IFRS 15 standards: You will ensure that all revenue is recognised in accordance with these principles (e.g., identifying performance obligations, assessing control transfer, and properly accounting for any associated contract assets/liabilities.
• Technical accounting documentation: Prepare and review detailed accounting memos, journal entries, and schedules related to revenue contracts. Document accounting treatments for new contracts or contract modifications under IFRS 15.
• Financial close and reporting: Support the monthly, quarterly, and annual close processes by ensuring accurate recording of revenue and related balances, including any revenue recognition exceptions
• Audit and stakeholder support: Provide timely and clear technical explanations to internal stakeholders and external auditors on revenue accounting. Respond to audit queries regarding contract accounting and revenue recognition, and ensure supporting documentation is maintained.
• Revenue Controls: Provide input into the design of controls and central processes around IFRS 15 compliance; and
• Support group team in other accounting areas: Assist with other accounting areas such as IFRS 16 (Leases) and IFRS 2 (Share-based Payments), ensuring consistent treatment and compliance across the group. This role would also lead the Group’s implementation of IFRS 18.

About You

The essentials:

• Accounting qualification: ACA/ACCA/CIMA qualified with strong post-qualification technical accounting experience.
• Standards expertise: In-depth knowledge of IFRS 15, with exposure to other accounting standards like IFRS 16 and IFRS 2.
• Industry background: Services, digital media, advertising, consulting or technology services experience is desirable.
• Analytical skills: Advanced Excel and strong financial analysis abilities.
• Communication: Clear communicator, able to simplify complex technical issues.
• Personal attributes: Proactive, detail-oriented, and deadline-driven.
• Eligibility: Must have the right to work in the UK.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.  

About Graphcore

At Graphcore, we’re building the future of AI compute.We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale.As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world.We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.

Job Summary

As a researcher at Graphcore, you will contribute to the advancement of AI research, investigating new ideas that push the limits on important AI/ML problems. Specialised hardware has been the key driver of the progress of AI over the last decade, and we believe that hardware-aware AI algorithms and AI-aware hardware developments will continue to be critical to advancing this exciting field. As such, we’re looking for candidates who are keen scientists and engineers, with the theoretical and practical skills needed for impactful AI research.

We are looking for researchers with experience of AI in low-power, edge and embodied scenarios such as robotics, autonomous driving and augmented/virtual reality. We are interested in the training and deployment of multimodal AI models in these contexts, covering areas such as world models, real-time computer vision, generating and reasoning over audio/video streams.

The Team

Graphcore Research participates in both fundamental and applied research, to characterise the computational requirements of machine intelligence and to demonstrate how hardware can drive the next generation of innovative AI models. We publish at leading AI/ML conferences (NeurIPS, ICML, ICLR) as well as specialist workshops, and collaborate with other research teams and organisations across the world.

We pride ourselves on being a supportive and collaborative team, where we organise around our individual research interests to solve problems together in domains such as efficient compute, model scaling and distributed training and inference of AI models for multiple modalities and applications, including for sequence- and graph-based data. We’re based across London, Cambridge and Bristol, with projects and discussions that involve all our locations.

Perhaps the best way to get an idea of what we’re all about is to read one of our papers or an article on our blog. If you’re excited to work at the cutting edge of AI supported by new hardware and want to develop your skills in this area, we’d love to hear from you!

Responsibilities and Duties

• Generate AI/ML ideas, design experiments, implement them & evaluate results.
• Prepare, submit & present your work to AI conferences and workshops.
• Collaborate with researchers, silicon and software engineers at Graphcore to help define, build and test Graphcore’s next generation of AI hardware.

About you:

Essential:

• Master’s, PhD or equivalent experience in a technical discipline (e.g., Maths, Statistics, Computer Science, Physics, Chemistry, Biomedical Engineering).
• Experience in embodied AI, world models or robotics.
• Python programming in a modern deep learning framework, e.g. PyTorch or JAX.
• Familiar with deep learning fundamentals: models, optimisation, evaluation and scaling.
• Capable of designing, executing and reporting from ML experiments.
• Mathematics skills to support the above: calculus, probability theory and linear algebra.
• Experience submitting papers to international scientific conferences or workshops.

Desirable:

• Lower-level programming for hardware efficiency, e.g. C++/CUDA/Triton.
• Practical familiarity with hardware capabilities for deep learning – threads, caches, vector & matrix engines, data dependencies, bus widths and throttling.
• Practical familiarity with software stacks for deep learning – compilation, kernel fusion, XLA/ATen ops, streams, and asynchronous execution.
• Conference or workshop submissions in the fields of embodied AI, world models, or robotics.

Benefits

In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance programme (which includes health, mental wellbeing, and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar! We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.

Applicants for this position must hold the right to work in the UK. Unfortunately at this time, we are unable to provide visa sponsorship or support for visa applications

At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility.  At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide. 

We’re looking for a highly organized and tech-savvy Customer Experience Analyst to support the collection, analysis, and interpretation of learner feedback and operational data to support Boundless Learning’s CX strategy. In addition to supporting and enhancing the Voice of the Learner program, this role will support key initiatives that will impact the learner experience, including but not limited to automated journeys, video engagement, CRM optimization, and cross-functional projects. This role is perfect for someone who loves bringing structure to complexity, coordinating with multiple stakeholders, and improving the learner experience through operational excellence and data-driven insights.  

Key Responsibilities  

Voice of Learner (VoL) Program  

• Assist with building and deploying automated surveys in survey tool.  

• Perform survey testing and quality checks.  

• Maintain documentation of the Voice of the Learner program.  

• Build, track and monitor ad hoc surveys  

• Communicate updates and insights to stakeholders on an ongoing and ad hoc basis.  

• Support collection of student feedback outside of surveys (i.e., research, roundtable discussions)  

• Support analysis of survey results to uncover trends and opportunities.  

• Develop and maintain dashboards and reports that provide clear and actionable insights to stakeholders.   

• Present findings in a way that is accessible and relevant to both technical and non-technical audiences.  

Learner Experience Tools  

• Support the creation of learner-facing videos in partnership with various teams.  

• Track video analytics and identify areas for optimization.  

• Support with learner facing Video Hub enhancements.  

• Support the build and launch of automated learner journeys, including content strategy, setup, and stakeholder coordination.  

• Analyze engagement data with automated emails and identify areas of opportunity.  

General Learner Experience Project Support  

• Represent the LX team and provide a voice for learners in student experience related projects.  

• Collaborate with CX teams and other stakeholders to provide analytical support for key initiatives.   

• Monitor the effectiveness of CX projects and recommend adjustments based on data insights.  

• Conduct discovery and requirements gathering.  

• Own administrative tasks to ensure smooth and timely project execution.  

• Participate in UAT (User Acceptance Testing) to ensure flawless execution for any learner experience projects or tools.  

Continuous Improvement  

• Support the continuous improvement of CX/LX processes by providing insights and recommendations based on data analysis.   

• Identify opportunities to streamline operations and enhance the learner experience.  

Other duties as assigned.  

Qualifications  

• Knowledge of key CX metrics and methodologies, such as NPS and OSAT.  

• Advanced skills in data analysis and visualization, using tools like Excel, Tableau, or similar platforms.  

• Strong analytical and problem-solving skills, with a focus on improving customer/learner outcomes and operational efficiency.  

• Ability to translate complex data into clear and actionable insights for diverse audiences.  

• Strong presentation and communication skills.  

• Comfortable working with tools like Salesforce, Medallia, or similar platforms (or quick to learn with training provided).  

• Able to manage multiple tasks with minimal supervision.  

• Prior experience in supporting internal projects is strongly preferred.  

• Experience with User Acceptance Testing (UAT) processes preferred.  

Successful candidate must be available to work full-time in one of our Boundless Learning offices. 

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As our Business Development Executive for Spain, you’ll play a pivotal role in launching Parloa’s presence in a new market. You’ll be part of building our revenue engine from the ground up in the region - developing pipeline, establishing relationships with enterprise prospects, and setting the foundation for long-term growth in Spain.

This is not a “follow the playbook” role - you’ll help write it. You’ll work closely with our Head of Growth, the Regional Sales Director, and the enterprise sales team to turn market insights into a tangible pipeline, helping Parloa become the go-to conversational AI platform for leading spanish enterprises.

Areas of ownership:

• Pioneer Parloa’s market entry in Spain by identifying, engaging, and developing relationships with enterprise-level prospects.
• Generate and own an outbound pipeline, leveraging creative, data-driven outreach strategies.
• Collaborate closely with our Account Executives to build scalable revenue processes for the region.
• Build and nurture long-term relationships with prospects, positioning Parloa as a trusted partner for AI-powered customer experience.
• Act as the voice of the Spanish market internally, sharing insights, feedback, and learnings that shape our regional strategy.
• Continuously refine messaging and outreach based on market dynamics, ensuring strong alignment between client challenges and Parloa’s solutions.

Our BDE Tech-stack:

Tech-stack: LinkedIn Sales Navigator, Salesforce, Loom, Asana, Apollo, Miro, Notion

Who you are:

• 2+ years of relevant experience in a topic-related role, ideally in SaaS, VC, or consulting.
• A genuine curiosity for people and technology, you love connecting with decision-makers and understanding business challenges.
• A proactive, entrepreneurial mindset: you thrive in building something new rather than maintaining what already exists.
• Coachability, resilience, and a drive to grow fast in a high-performance environment.
• Strong communication skills and fluency in Spanish and English.

Location: London

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser → Meeting with Account Executives

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As our Business Development Executive for France, you’ll play a pivotal role in launching Parloa’s presence in a new market. You’ll be part of building our revenue engine from the ground up in the region - developing pipeline, establishing relationships with enterprise prospects, and setting the foundation for long-term growth in France.

This is not a “follow the playbook” role - you’ll help write it. You’ll work closely with our Head of Growth, the Regional Sales Director, and the enterprise sales team to turn market insights into a tangible pipeline, helping Parloa become the go-to conversational AI platform for leading french enterprises.

Areas of ownership:

• Pioneer Parloa’s market entry in France by identifying, engaging, and developing relationships with enterprise-level prospects.
• Generate and own an outbound pipeline, leveraging creative, data-driven outreach strategies.
• Collaborate closely with our Account Executives to build scalable revenue processes for the region.
• Build and nurture long-term relationships with prospects, positioning Parloa as a trusted partner for AI-powered customer experience.
• Act as the voice of the French market internally, sharing insights, feedback, and learnings that shape our regional strategy.
• Continuously refine messaging and outreach based on market dynamics, ensuring strong alignment between client challenges and Parloa’s solutions.

Our BDE Tech-stack:

Tech-stack: LinkedIn Sales Navigator, Salesforce, Loom, Asana, Apollo, Miro, Notion

Who you are:

• 2+ years of relevant experience in a topic-related role, ideally in SaaS, VC, or consulting.
• A genuine curiosity for people and technology, you love connecting with decision-makers and understanding business challenges.
• A proactive, entrepreneurial mindset: you thrive in building something new rather than maintaining what already exists.
• Coachability, resilience, and a drive to grow fast in a high-performance environment.
• Strong communication skills and fluency in French and English.

Location: London

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser → Meeting with Account Executives

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As our Business Development Executive for the Nordics & Netherlands, you’ll play a pivotal role in launching Parloa’s presence in new markets. You’ll be part of building our revenue engine from the ground up in the region; developing pipeline, establishing relationships with enterprise prospects, and setting the foundation for long-term growth across the Nordics and the Netherlands.

This is not a “follow the playbook” role - you’ll help write it. You’ll work closely with our Head of Growth, the Regional Sales Director, and the enterprise sales team to turn market insights into a tangible pipeline, helping Parloa become the go-to conversational AI platform for leading enterprises across the Nordics and the Netherlands.

Areas of ownership:

• Pioneer Parloa’s market entry across the Nordics and the Netherlands by identifying, engaging, and developing relationships with enterprise-level prospects.
• Generate and own an outbound pipeline, leveraging creative, data-driven outreach strategies.
• Collaborate closely with our Account Executives to build scalable revenue processes for the region.
• Build and nurture long-term relationships with prospects, positioning Parloa as a trusted partner for AI-powered customer experience.
• Act as the voice of the Nordics and Netherlands internally, sharing insights, feedback, and learnings that shape our regional strategy.
• Continuously refine messaging and outreach based on market dynamics, ensuring strong alignment between client challenges and Parloa’s solutions.

Our BDE Tech-stack:

Tech-stack: LinkedIn Sales Navigator, Salesforce, Loom, Asana, Apollo, Miro, Notion

Who you are:

• 2+ years of relevant experience in a topic-related role, ideally in SaaS, VC, or consulting.
• A genuine curiosity for people and technology, you love connecting with decision-makers and understanding business challenges.
• A proactive, entrepreneurial mindset: you thrive in building something new rather than maintaining what already exists.
• Coachability, resilience, and a drive to grow fast in a high-performance environment.
• Strong communication skills and fluency in English; additional fluency in Dutch or a Nordic language is a strong plus.

Location: London

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser → Meeting with Account Executives

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Product Marketing Manager, you will fuel the adoption of Parloa’s AI agents by CX teams and contact centers around the globe. You will play a crucial part in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating content, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, enjoy strategic and tactical work, operate autonomously, and collaborate seamlessly across departments and time zones. 

This role will have a strong focus in a few areas: first, on amplifying the market impact of our AI Agent Management Platform (Parloa AMP). And, on helping Parloa differentiate itself in the noisy and crowded AI agent market, and driving global awareness of the impact our customers are driving with the platform.  And also, working closely with Sales to execute more effectively, leveraging the two elements above: new state-of-the-art products and better-differentiated positioning and messaging. 

Areas of ownership:

• Spearhead GTM efforts for our platform: define the positioning and messaging for our products, orchestrate product communication plans, develop marketing materials, and drive high-impact, cross-functional product launches across Product, Marketing, Sales, CX, etc. 
• Work with the Product and Engineering teams to make the roadmap sing, ensure its alignment with the company narrative and GTM plan, and keep all interested audiences, from prospects to partners to customers, in the loop. 
• Empower the sales teams by refining how they position our platform, researching customer use cases and proof points, creating collateral, running training sessions with our Enablement team, and polishing competitive differentiators in collaboration with our Competitive Intelligence team, whatever it takes to keep revenue growing 3x.
• Amplify our market awareness by helping source thought leadership content ideas, collaborate on outlines, create and/or review content, and speak on webinars - all in partnership with our Content team, Evangelists, CX team, executives, etc.

Who you are:

• 6+ years of experience as a Product Marketing Manager, or 8+ years of experience working alongside a PMM team in related roles: sales enablement, B2B direct marketing, etc. You already have a Product Marketing playbook.
• A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and individual deal support. When a rep needs the big guns, they call you. 
• Whether it’s on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience’s attention.
• Ambidexterity for both strategy and tactics. You’ve crafted a company narrative… and also created the sales deck from top to bottom. In a pinch, you can take product screenshots and Photoshop them to look just right… for the roadmap vision deck. Yes, Design and Product can come in and make it look amazing when we’ve got the time, but sometimes your work needs to stand on its own when we have to move fast.
• A near-native level of English, since we sell a lot of software in North America.

NICE TO HAVE:

• Experience using, building, marketing, or selling customer experience tools (e.g. software for customer service, contact centers, digital experiences/content management, mobile apps, email/web marketing, etc). You can help our prospects and customers understand how to use Parloa to boost NPS, increase conversion rates, drive revenue, and reduce customer churn — and bonus points if you’ve ever put AHT or FCR in a presentation.
• Experience working for a fast-growing, venture-funded B2B software company. This isn’t the first time you’ve built a SaaS plane while it’s flying.
• Business fluent in German to support our DACH teams.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Competencies

• Storytelling & Communication: Demonstrates excellent verbal and written communication skills, with the ability to craft compelling narratives across different formats (on stage, in calls, in blog posts, etc.).
• Collaboration & Cross-functional Partnership: Proven ability to work effectively across multiple departments to achieve common goals, fostering strong interdepartmental relationships.
• Creativity & Production: Strong creative skills, from the generation of new positioning and messaging, to nice looking slide decks when you don’t have time to collaborate with Design.
• Decisiveness & Independent Judgment: Able to make independent decisions in a globally distributed team setting, particularly in time-sensitive situations.
• Self-organization & Prioritization: Highly skilled at prioritizing tasks, managing backlogs, and meeting deadlines in a fast-paced environment.
• Entrepreneurial Mindset: Thrives in undefined environments, taking the initiative to build and launch new processes, products, or strategies from scratch.
• Technological Aptitude & AI Knowledge: Strong interest in and aptitude for learning new technologies, particularly in AI, with the ability to quickly understand and apply new trends.