Senior Manager, Content Personalization

San Mateo or San Diego  (hybrid)
OR
London, UK (hybrid) 

Role overview:

As the Senior Manager, Content Personalization you will be part of the PlayStation Store team responsible for showcasing the incredible range of gameplay experiences on the PlayStation Store to over 100 million loyal gamers. Your mission will be to personalize the player experience across the Store, helping players to find their perfect next game, drive higher engagement and conversion rates and deliver incremental revenues. 

You will leverage your deep expertise in digital commerce, to develop a deep understanding of our customers and our players’ behavior. Your analytical skills and creative thinking will help you drive experimentation at scale, both leading and supporting personalization tests.

You will monitor and optimize customer experiences across omnichannel touchpoints, including console, app, and web storefronts. By identifying market-level opportunities, you will support teams in enhancing player engagement and conversion through highly personalized experiences. Your hands-on approach will involve systematically developing hypotheses to test and optimize performance, setting up and executing tests with well-defined goals and KPIs to drive commercial growth. With a growth mindset, you will foster a culture of continuous improvement, sharing best practices and insights across the organization. 

Highly collaborative, you will partner with stakeholders across D2C, GM/GSBO, and Product teams to develop a world-class player experience. You will deliver a well-defined program of work through agreed roadmaps, contributing to Store strategy and development as part of the extended Store Leadership Team. 

What you’ll be doing:

• Drive Impact via Personalization: Establish yourself as a trusted leader of the personalization cross-functional pod; experimenting at scale helping design, develop and deliver tests to drive positive impact to our customers and the business.
• Develop & Deliver a Content Personalization Strategy: responsible for developing and delivering a content personalization roadmap that enhances experiences across the PlayStation storefronts driving incremental revenues and commercial growth. 
• Design, Evaluate and Report Results: be an authority on personalization data and test results, establishing clear frameworks and guidelines to help evaluate the impact of personalization. Work closely with Product and Analytics teams to further refine reporting dashboards in order to increase valuable insights and produce actionable insights and data-backed recommendations. 
• Translate Strategy into Action: accountable for translating strategy and plans into OKR frameworks, building well defined programmes to positively impact objectives. Establishing and developing a clear set of KPI’s with stakeholders to ensure alignment with the Store Strategy and Mid-Range Plans. 
• Foster Continuous Improvement: develop best practices and function as the subject matter expert on content personalization across the business, further supporting the development of a data driven culture of continuous improvement. Work closely with Store teams to stay abreast of commercial priorities and further understand how players are responding to commercial executions and campaigns. 
• Evaluate and Report Results: Work with the Personalization pod to evaluate results, help determine the statistical significance of tests and assess the impact on incremental revenue and other KPIs. Help develop detailed insights and reporting on tests to highlight performance impact and produce actionable insights and data-backed recommendations. 
• Collaborate Across Teams: Collaborate with teams across the business, including the Store, D2C, GM/GSBO, and Product Teams, to build strong relationships and to deliver against insights, plans, and recommendations. Ensure all plans align with brand and marketing guidelines. Work with Matrix teams to foster a collaborative global and local hybrid culture that encourages and supports high performance, creativity, innovation, and data led decision making.  
• Understand Industry Trends: Stay abreast of trends and best practices in digital commerce. Keep up to date with emerging industry trends, and best practices to bring fresh, innovative ideas to the business. 
• Team leadership: lead, coach, and mentor a team of two global personalization specialists, providing guidance and feedback to deliver impact and achieve objectives.

What we’re looking for:

• The ideal candidate will have a minimum of 12 years’ experience in digital media entertainment - working across commerce and personalization, a passion for understanding customers and strong commercial instincts supported with a demonstrable experience of delivering commercial impact and growth. 
• Proven experience in people management, including leading teams, performance coaching, and fostering professional development.
• Adept at using data and analytics to develop a deep understanding of customer trends, with experience of creating programs of work to continuously personalize and improve customer interfaces and experiences. 
• Strong background of experimentation and experience of refining testing and experimentation methodologies and frameworks to deliver against KPIs in a scaled growth business. 
• Excellent data and analysis skills and comfort using analytics tools to understand and synthesize results and identify commercial opportunities. 
• Exemplifies a systematic, disciplined, and logical approach to problem solving, whilst also considering innovative and creative options.
• Extensive experience of working in a direct-to-consumer digital or e-commerce business, in either the Retail, FMCG, Media or Tech verticals. A passion for the games industry and gaming is desired but not essential. 
• Exceptional interpersonal skills, with demonstrable experience working in tandem across commercial and product teams. The ability to work collaboratively at a local and global level in a hybrid environment is also important. This individual should also be comfortable working across multiple levels in an organization and communicating with large groups of colleagues and senior stakeholders effectively. 
• Experience of working collaboratively across sales, marketing, and insight teams to develop and deliver programs of work and further comfort in working with Product and Engineering Teams to propose product and functionality enhancements. 
• Bachelor’s degree or equivalent in Math, Marketing, Data Science or Business Analytics 
• Experience and comfort of delivering in a high energy, fast paced and changing environment.

Senior Technical Accounting Manager

London, UK (Hybrid)

The Senior Technical Accounting Manager role is an individual contributor leadership role that will lead and drive technical accounting initiatives to ensure continued compliance with relevant accounting standards and regulations. The role will report to the Director, Technical Accounting, Finance Governance and Compliance.

The role's responsibilities would include the following:

• Accounting policy alignment, documentation and maintenance

• Accounting treatment assessment and memorandum documentation & review

• New accounting standards adoption including ESG

• Coordination of "deals desk" to capture all unusual significant contracts subject to accounting treatment assessment

• Support M&A activity from technical accounting assessment perspective including review of contract drafts

• Establishment of cross functional business team relationships to understand relevant factual details relevant to accounting assessment matters

• Working closely with local and group external auditors as part of accounting treatment assessment memorandum reviews

• Review and assessment of assumptions used as part of estimations

• Serve as main accounting contact related to legal matters

• Support FP&A and planning teams in determining forecast / budget impact from accounting treatment perspective

• Execution of SOX controls relevant to Technical Accounting activities

• Address ad-hoc accounting treatment questions from accounting, business planners and forecasting teams

• Establishment of training curriculum for accounting teams and establishment of knowledge base

The following qualifications, experience and personal attributes are required:

• Bachelor's degree in accounting, business, finance or related field.

• Active CPA or equivalent license

• Manager level public accounting experience

• 8 - 12 years of progressive experience in Technical Accounting either with Big 4 technical accounting advisory or in practice

• Extensive experience in interpreting IFRS and USGAAP (and or UKGAAP) accounting standards and applying it to unique real-world business fact patterns

• Previous experience with retail, SaaS, software, entertainment and or technology companies

• ESG regulatory framework experience

• Experience with managing and driving projects working with cross functional teams

• Strong communication and interpersonal skills. Highly motivated, self-driven, pro-active and pragmatic

Senior Technical Accounting Manager

San Mateo, CA (Hybrid)

The Senior Technical Accounting Manager role is an individual contributor leadership role that will lead and drive technical accounting initiatives to ensure continued compliance with relevant accounting standards and regulations. The role will report to the Director, Technical Accounting, Finance Governance and Compliance.

The role's responsibilities would include the following:

• Accounting policy alignment, documentation and maintenance

• Accounting treatment assessment and memorandum documentation & review

• New accounting standards adoption including ESG

• Coordination of "deals desk" to capture all unusual significant contracts subject to accounting treatment assessment

• Support M&A activity from technical accounting assessment perspective including review of contract drafts

• Establishment of cross functional business team relationships to understand relevant factual details relevant to accounting assessment matters

• Working closely with local and group external auditors as part of accounting treatment assessment memorandum reviews

• Review and assessment of assumptions used as part of estimations

• Serve as main accounting contact related to legal matters

• Support FP&A and planning teams in determining forecast / budget impact from accounting treatment perspective

• Execution of SOX controls relevant to Technical Accounting activities

• Address ad-hoc accounting treatment questions from accounting, business planners and forecasting teams

• Establishment of training curriculum for accounting teams and establishment of knowledge base

The following qualifications, experience and personal attributes are required:

• Bachelor's degree in accounting, business, finance or related field.

• Active CPA or equivalent license

• Manager level public accounting experience

• 8 - 12 years of progressive experience in Technical Accounting either with Big 4 technical accounting advisory or in practice

• Extensive experience in interpreting IFRS and USGAAP (and or UKGAAP) accounting standards and applying it to unique real-world business fact patterns

• Previous experience with retail, SaaS, software, entertainment and or technology companies

• ESG regulatory framework experience

• Experience with managing and driving projects working with cross functional teams

• Strong communication and interpersonal skills. Highly motivated, self-driven, pro-active and pragmatic

#LI-BR1

Media Specialist, Amazon (SharkNinja) 

OVERVIEW: 

The Amazon Marketing Team within SharkNinja drives our products through the Amazon platforms across Europe – from setup, content, optimisation and creative positioning through to driving demand and awareness.  We strive to deliver best in class content and seamless customer journey that translates into high visibility, strong conversion and long-term brand growth.    

We’re seeking a collaborative and detail-driven Digital Marketing Specialist to support Digital Marketing Managers across the Amazon Advertising ecosystem. This role is focused on enabling great work by supporting campaign planning, coordinating with creative and agency partners, and helping turn data into insights that improve performance. 

This is a hands-on role suited to someone who enjoys working closely with others, has a strong eye for detail and creative effectiveness, and is excited to build deep expertise in Amazon marketing. 

What You'll Do:

• Support Digital Marketing Managers with the execution, and day-to-day support of campaigns across Sponsored Ads, DSP, social, affiliates, and emerging formats 

• Assist with the briefing, implementation and performance reporting of creative assets across Amazon ad formats 

• Support creative testing initiatives across messaging, formats, imagery, and placements by arranging tests and tracking results 

• Work closely with agency partners to support day-to-day comms, delivery, ensuring tasks are completed accurately and on time 

• Update and maintain performance dashboards and reports to support team decision-making 

• Help identify and share performance trends, issues, and opportunities with Digital Marketing Managers 

• Support analysis using AMC, Retail Analytics, and internal BI tools under guidance to better understand customer behaviour and campaign performance 

• Document learnings, test results, and best practices to support continuous improvement across the team 

• Work closely with Amazon sales, content, brand, and creative teams to support aligned execution 

• Act as a dependable point of support to help ensure smooth delivery across multiple managers and workstreams 

• Maintain high standards of accuracy, organisation, and documentation across campaigns and reporting 

• Support budget tracking, PO set-up, and invoice reconciliation under manager guidance 

What You'll Bring:  

• 1–3 years’ experience in digital marketing, performance marketing, or eCommerce (Amazon experience preferred) 

•  Understanding of Amazon’s advertising ecosystem, particularly Sponsored Ads and PPC (DSP experience a plus) 

• Experience working with agencies or creative partners is desirable 

• Strong attention to detail and confidence working with data and performance metrics 

• Interest in creative effectiveness and how messaging, imagery, and formats impact performance 

• Curious mindset with a desire to learn and test new ideas 

• Highly organised and comfortable supporting multiple stakeholders and priorities 

• Collaborative and dependable, with a proactive approach to problem-solving 

• Comfortable working in a fast-paced, evolving environment 

• Clear and confident communicator, able to share insights and updates effectively 

• Comfortable working as part of a team and supporting others to succeed 

• Positive, growth-oriented mindset with a willingness to learn and develop 

#LI-Hybrid

As Marqeta’s Key Account Executive based in London, you will be passionate about scaling the success of our business in Europe. This exciting role is ideal for individuals seeking to go deep in all aspects of complex business and technical engagements and will span multiple areas of development:

(1) Cultivating and managing relationships with executives seeking to innovate and disrupt B2B & consumer payments;

(2) Working closely with internal stakeholders in Product, Legal, Compliance and Delivery to define solutions that will empower our customers; and

(3) Originating new customer opportunities, responding to inbound opportunities, and shepherding deals from opening through to contract and closing stage.  

The team at Marqeta focuses on the largest and most impactful commercial opportunities in Marqeta’s evolving business. These customers include established brands, fintech innovators and labour / retail marketplaces, all looking for solutions to launch, scale and continuously evolve their financial products and services.  Key to this role is an ability to understand Marqeta's technology and how it brings value to the market, expertly communicate its benefits, and win the trust of the key stakeholders across revenue growth, product and technology teams of our potential partners.

We're looking for a self-motivated, experienced solution seller, who is eager to further deepen their knowledge of embedded finance and possesses the business judgment and sales acumen to vet opportunities and close deals. In this role you will spend the first 3 months learning the ins and outs of Marqeta and our customers and our programme management capabilities, supporting Team Leads on strategic projects, and building a sales pipeline. Additionally, you will need to understand the process of selling a complex platform technology and be able to communicate technical and product benefits to both sophisticated and unsophisticated buyers.

PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.

The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us!

The Impact You'll Have

This role is about generating and closing new opportunities while playing a key role supporting the Sales Director in setting the strategic vision for the business - here are a few key expectations:

• Closing and launching enterprise customers: Work alongside the team Director in identifying, closing and onboarding new customers. Manage the back end of the process including Salesforce rigour and reporting, financial modeling, and garnering internal approvals. 
• Qualify leads and prioritize the right opportunities: Serve as the primary point of contact for prospects by identifying their needs and requirements, responding to requests for information and proposals, and vetting them against our current and future product offering.
• Run a Sales Process end to end: Manage real customer opportunities through a sales process, from initial engagement to scoping to final contract negotiations. At any given time, you will be responsible for partnering with the team to grow and renew existing accounts and working opportunities in various stages of that process in Salesforce.
• Contracting: Work with our Legal team as required to shepherd opportunities through the contracting process, including negotiation and execution.
• Know the Tech: Quickly get up to speed on Marqeta's technical and programme management capabilities, the unique features and customer benefits our platform offers and how to speak with confidence, knowledge and credibility about what we bring to our customers and prospects.
• Sell the partnership vision: Work with internal SMEs to identify and develop solutions for prospects who are trying to understand what makes Marqeta’s platform and service offering so exceptional and differentiated.

Who You Are

• 10+ years of experience in sales and/or strategic business development roles; payments, investment banking and strategic consulting backgrounds preferred but not required. Bachelor’s Degree or comparable experience required.
• Deep understanding of the payments ecosystem and card issuing is crucial, with bonus points for having worked in a regulated programme manager offering full stack solutions to customers.
• Strong familiarity and ease with the fintech ecosystem, B2B technology applications and how technology platforms serve customer businesses.
• Financial Acumen. The payments business and caliber of customer relationships necessitates complex deal structures and financial modelling. We’re looking for an individual who is comfortable and capable of evaluating and modeling customer proposals and resulting contract financial models. 
• Confidence in serving as the face of Marqeta for prospective customers and partners who may comprise C-suite executives and senior leadership members.
• Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules.
• Exceptional problem-solving skills with the ability to work cross-functionally to deliver on the customer’s needs.
• Superior communication skills (interpersonal, verbal, email, and presentation) with the ability to successfully orchestrate the sales process by managing the time and resources of the team and specialist partners.
• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently.

Recruiter for this role

• Lou Devlin - Linkedin Profile (no agencies please!)

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Presentation Round to team
• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people's growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more…

This role can be based in London or Leeds (Hybrid)

About Us 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com 

Role Description 

Editorial Account Manager: Responsible for producing content for some of our larger key accounts and getting involved in the planning and review of content against our agreed strategy.

Key Responsibilities 

Account Management:

• Leading delivery of content across one or two smaller client accounts.
• Working closely with other operational teams, encouraging communication & collaboration.
• Occasionally attending client meetings where relevant and supporting on prep where necessary.
• Being accountable for fulfilling personal workload and completing documentation, alongside ensuring timely delivery of work across assigned client accounts.

Team Management:

• Supporting and mentoring new entry-level team members.
• Sharing knowledge across the team to help drive development and collaboration.
• Helping to support more junior team members, providing constructive feedback to develop their writing skills.

Content Execution:

• Researching, writing, proofreading (and in some cases editing) content of various kinds – commercial, informational, engaging, offsite, creative.
• Following content briefs to create content (with minimal spelling and grammar errors and a good creative flow) for various B2B and B2C clients, with the ability to manage different styles and TOVs.
• Using approved in-house and third-party tools as directed to help in the content execution process.
• Uploading and amending content in a CMS (Wordpress, AEM and similar).

Content Quality:

• Holding ultimate responsibility for the content produced – from brief right through to delivery, ensuring our output meets client expectations.
• Ensuring content follows brand guidelines, SEO best practices, and accessibility standards.

Sales and Strategy:

• Monitoring content trends and relevant industry news to develop knowledge.
• Researching and understanding clients, highlighting further opportunities for exposure through content.
• Supporting senior team members on new business requirements – such as the creation of pitch content.
• Supporting senior team members on content audits and competitor analysis.
• Supporting more senior team members to review content performance.

Desired Skills & Experience 

• Advanced writing skills.
• Strong attention to detail and accountability for quality.
• Ownership of accounts.
• Analytical thinking.

Employee Transparency 

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal-opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

Please reach out to Ninette at ninette.desousa@mbww.com, if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

THE PERKS 

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:  

• Flexi–leave, with 25 days annual leave to be taken as the minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year  
• Free breakfast and free lunch  
• Early finish Fridays 
• Core Hours (Mon-Thurs, flexible start/finish times)   
• Retail discounts 
• Electric vehicle salary sacrifice car scheme 
• Wellbeing programme, including Headspace & flu jabs 
• Interest-free season ticket loan  
• Paid time off for Volunteering  
• Group Income Protection  
• Life Assurance  
• Private Medical Insurance or Health Cash Plan (dependent on level)  
• Group Personal Pension Plan with matched contributions from 3-6%  
• Generous Parental Leave & Pay   
• Independent mortgage advice  
• Financial education  
• Employee Assistance Programme  
• Free eye tests  
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!

Role Overview

The Interactive Brokers Global Tax Team serves an important role in the success of our business. We mitigate risk and create value for our business and our customers. We partner with many functions across the company, including Technology, Business Development, Accounting, Treasury, Customer Service and Marketing, to assist our business in achieving our commitment of delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost. The Global Tax Team sets the tax policy for the company, and identifies, develops, implements, and manages tax strategies to help minimize our overall tax cost. We advise on the tax aspects of our product offerings to customers, manage tax audits, and ensure financial reporting and tax returns are filed timely and accurately.

We are seeking a highly skilled tax professional to join our Global Tax team with a focus on customer taxes in European markets. This role will report to the Director of UK & APAC Tax and work alongside other members of the Global Tax Team, particularly the U.S.-based information reporting & withholding tax team, to ensure comprehensive global coverage of customer tax obligations. While the initial focus will be on designing and developing customer tax statements for European retail clients, this role requires robust experience and solid technical understanding of information reporting and withholding tax requirements across European countries.

The ideal candidate will have strong technical tax knowledge of investment products, deep expertise in European tax filing obligations by retail customers, and knowledge of information reporting and withholding obligations by brokers, and the ability to translate complex tax requirements into operational processes and customer communications. A successful candidate will be a collaborative team player who is entrepreneurial, detail-oriented, and an excellent communicator.

Responsibilities

Customer Tax Statement Development & Delivery

• Design, develop, and maintain customer tax statements for European retail clients covering a wide range of investment products including stocks, bonds, mutual funds, ETFs, futures, options, and other derivatives
• Ensure tax statements comply with local tax reporting requirements and formats across multiple European jurisdictions
• Review and validate tax calculations for accuracy, including capital gains/losses, dividend income, interest income, withholding taxes, and tax reclaim information
• Partner with Technology teams to implement and enhance automated tax statement generation processes
• Create customer-facing documentation and guidance materials explaining tax statement information and tax reporting obligations

Product & Venue Analysis

• Research and analyse new and existing product offerings and new venue launches to determine customer tax implications, information reporting requirements, and withholding tax obligations for European markets
• Provide technical guidance on tax treatment and reporting obligations for various investment products and transaction types
• Draft functional requirements for information reporting and withholding tax features to software development teams
• Develop and maintain tax calculation methodologies for complex products and cross-border transactions

Research, Monitoring & Continuous Improvement

• Monitor, research, and analyse new laws and changes to existing laws that impact customer information reporting, withholding tax, and tax statement requirements across European countries
• Assess impact of legislative changes on IBKR’s processes and systems and communicate requirements to relevant stakeholders
• Identify and design system improvements that automate processes related to customer tax documentation, information reporting, withholding tax, and tax statement generation
• Develop and document standard operating procedures for information reporting, withholding tax operations, and tax statement preparation
• Assist with research, development, and integration of new tax technologies, including tax data collection and automation
• Contribute to special projects related to customer tax reporting, withholding, and technology enhancements

Qualifications, Skills & Attributes

Required:

• Minimum of 8-10 years of experience in tax with strong focus on tax treatment and impact to customers from investment activities, preferably in financial services, brokerage firms, asset management, Big 4 public accounting, or tax advisory
• Bachelor’s degree in Accounting, Finance, Taxation, or related field; professional tax qualification (CTA, ADIT, or equivalent) strongly preferred
• Robust technical knowledge and operational experience in European information reporting and withholding tax requirements, including:
• Country-specific reporting obligations and forms in major European jurisdictions
• Withholding tax rules, rates, and treaty relief procedures
• Customer tax documentation requirements and validation processes
• Regulatory reporting frameworks (CRS, DAC reporting, etc.)
• Strong technical knowledge of tax treatment for retail investors across various client tax profile and various investment products including:
• Equities and bonds (domestic and cross-border)
• Mutual funds, ETFs, and collective investment schemes
• Derivatives (futures, options, CFDs, warrants)
• Foreign exchange transactions
• Corporate actions (dividends, interest, stock splits, mergers, spin-offs)
• Solid understanding of capital gains taxation, dividend taxation, interest taxation, and withholding tax rules in European countries
• Knowledge of cross-border taxation issues, tax treaty provisions, and beneficial ownership concepts
• Experience drafting functional requirements for tax technology systems
• Excellent attention to detail with strong analytical and problem-solving skills
• Proficiency in Excel and ability to work with large datasets
• Strong written and verbal communication skills with ability to explain complex tax concepts clearly to both technical and non-technical audiences
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Proven ability to collaborate effectively with technology teams and translate tax requirements into system specifications

Preferred:

• In addition to English, fluency in a major European language such as German or French is a big plus
• Advanced degree such as a law degree (J.D., LL.M.) or equivalent legal qualification or professional certifications such as CTA (Chartered Tax Adviser), ADIT (Advanced Diploma in International Taxation), ATT, or local equivalent
• Experience with automated tax reporting and withholding systems and tax technology platforms
• Direct experience in brokerage operations and investment product mechanics
• Experience with tax reporting and withholding in multiple European countries (Germany, France, Netherlands, Italy, etc.)
• Knowledge of financial transaction taxes in European markets
• Experience managing tax audits or penalty abatement processes
• Basic knowledge of U.S. GAAP tax accounting (ASC 740-10)

Key Competencies

• Detail-oriented with commitment to accuracy and compliance
• Strong technical tax knowledge combined with practical operational application
• Collaborative team player with ability to work across departments and geographies
• Customer-focused mindset with service orientation
• Adaptable and comfortable with changing priorities and regulatory landscapes
• Process improvement and automation orientation
• Strong project management capabilities
• Entrepreneurial approach to problem-solving
• Excellent consensus builder

Location:

20 Fenchurch Street, London, EC3M 8AF

Working hours:

9 am – 6 pm, Monday–Friday

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model*
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*on successful completion of the probation period

Interactive Brokers (U.K.) Limited values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

In Short

We are looking for a Sr Lead, Marketing Program Manager – Brand Foundation to drive the execution of brand foundation initiatives within our Global Creative Studio. This role sits within the Program Management organization and reports to the Global Head of Program Management.

Your mission is to ensure our brand foundations are developed and deployed across all channels with precision, consistency, and world-class quality. You will oversee the full lifecycle of branding initiatives including brand identity systems, packaging design programs, visual guidelines, and brand platform development, ensuring seamless execution, timeline adherence, and global scalability.

Your Mission

• Brand Foundation Delivery: Lead the end-to-end execution of brand foundation initiatives including brand identity development, packaging systems, visual identity evolution, and brand guideline creation. Ensure projects are structured clearly and delivered with excellence in craft and execution.
• Creative Studio Collaboration: Partner closely with Creative, Strategy, and Production teams to ensure the right talent is activated at the right moment in the project lifecycle. Support the creative process from strategy and identity development through design refinement and implementation.
• Brand System Implementation: Ensure brand identity systems, packaging programs, and brand assets are implemented consistently across channels and markets. Support the global rollout of brand foundations and maintain alignment with the broader global brand plan.
• Cross Functional Coordination: Coordinate closely with partners across Digital, Retail, Marketing, Product, and Regional hubs to ensure brand initiatives are integrated across all touchpoints and executed with global consistency.
• Studio Project Management:Operate as the project lead for branding initiatives within the Creative Studio, structuring timelines, workflows, and resource allocation to enable efficient collaboration between design, strategy, copywriting, and production teams.
• Operational Excellence:Contribute to the Creative Studio’s global delivery engine by applying structured workflows and program management frameworks to branding initiatives, ensuring clarity, efficiency, and scalability.

Your Story

• You bring +8 years of experience in marketing project management, branding management or other marketing related fields. 
• You have proven experience delivering complex global campaigns and a wide variety of projects, including brand identity, digital projects, and evergreen asset.
• You’re comfortable breaking down silos by effectively aligning cross-functional teams around a shared vision.
• You have a deep understanding of creative processes, production lifecycles, and marketing ecosystems.
• You are adept at working effectively in a fast-paced, cross-functional environment, with flexibility to adapt.
• Fluent in English; additional languages a plus.

Your Team:

On’s Brand Studio is an award-winning internal studio aiming to challenge world-leading creative agencies. At our core, we tell compelling stories and bring experiences to life. We channel the energy and global nature of the brand into our daily work and you can help us continue our fantastic run of successes. If you’re bursting with original ideas and have the drive and experience to see them realized, this is the team for you.

What We Offer:

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.  

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.  

Empower your impact at Cision. Be seen, be understood, be you. 

The Role 

Cision is seeking an experienced Business Development Manager to join our New Business (Hunter) team, responsible for driving high-value, net-new revenue across the Mediterranean mid-markets, with a core focus on selling the PR Newswire suite of products.  

This is a full 360° new business role, owning complex sales cycles from initial prospecting through to close. The role requires a structured, data-led and consultative sales approach, positioning PR Newswire as a strategic communications platform aligned to measurable business outcomes.  

You will be expected to operate with discipline and commercial judgement, applying MEDDICC methodology to qualify, progress and forecast opportunities accurately.  

About PR Newswire  

PR Newswire is Cision’s flagship communications distribution platform, enabling organisations to securely distribute news to verified journalists, media outlets, influencers and key stakeholders at scale.  

Used by PR, communications and marketing leaders globally, PR Newswire supports organisations to:  

• Increase brand visibility and credibility through earned media  

• Distribute press releases to targeted and trusted media audiences  

• Amplify content reach across digital and owned channels  

• Measure and demonstrate the impact of communications activity 

In this role, you will position PR Newswire as a strategic investment that underpins reputation management, brand growth and communications effectiveness.  

Duties and Responsibilities 

The role includes, but is not limited to: 

• Own and drive new business acquisition across the Mediterranean mid-markets, selling the PR Newswire suite of products.  

• Proactively generate pipeline through disciplined outbound activity, including cold calling, LinkedIn and tools such as Cognism   

• Apply MEDDICC rigorously to qualify opportunities, ensuring clarity around metrics  

• Position PR Newswire’s value proposition against clearly defined business outcomes and success metrics.  

• Lead complex, consultative sales conversations with senior stakeholders and decision makers.  

• Deliver high-impact online and in-person product demonstrations tailored to customer objectives.  

• Build and maintain a high-quality pipeline with strong forecast accuracy.  

• Consistently achieve activity KPIs and revenue targets in line with senior-level expectations.  

• Maintain structured, insight-led engagement with prospects throughout the buyer’s journey.  

• Ensure accurate, timely and detailed CRM accuracy within Salesforce, aligned to MEDDICC standards.  

• Provide detailed reporting on pipeline accuracy, forecast, wins/losses, competitive positioning and market trends.  

• Act as an ambassador for Cision and PR Newswire at client meetings and relevant industry events.  

• Ensure full compliance with company policies, including data protection, confidentiality, diversity and equal opportunities.  

Essential Skills and Experience 

• Proven track record of exceeding new business targets in a B2B SaaS or platform-based sales environment.  

• Significant experience in senior-level new business development and complex deal execution.  

• Strong working knowledge and practical application of MEDDICC sales methodology.  

• Experience selling consultative, high-value solutions to mid-market or enterprise organisations.  

• Ability to engage, influence and negotiate with C-suite and senior decision makers.  

• Strong commercial acumen and data-driven decision-making capability.  

• Expertise in prospecting, qualification and pipeline management.  

• Experience or strong domain knowledge within PR, communications, marketing or media.  

• In-depth understanding of the Spanish Mediterranean business landscape.  

• Highly organised, self-directed and resilient, with excellent time-management skills.  

• Comfortable operating in a high-pressure, target-driven environment.  

• Strong attention to detail and commitment to CRM discipline.  

• Willingness to travel within the market on a quarterly basis.  

• Experience selling into Southern European markets, particularly Spain and Italy, would be advantageous, but not essential.  

• Fluent in English (written and spoken); Spanish proficiency is desirable.  

What We Offer 

Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include:

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Private Medical Insurance (For directors and above only)
• Gym Subsidy
• Cycle to Work
• Discounted Dining
• Virtual GP
• Employee Assistance Programme (EAP)
• Eye Care Test
• Cision Global Charitable Giving Program
• BenefitHub (Retail discounts)

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

#LI-FR1 #LI-Hybrid

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. 

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. 

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. 

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com 

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.  

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.  

Empower your impact at Cision. Be seen, be understood, be you. 

The Role 

Cision is seeking an experienced Business Development Manager to join our New Business (Hunter) team, responsible for driving high-value, net-new revenue across the Mediterranean mid-markets, with a core focus on selling the PR Newswire suite of products.  

This is a full 360° new business role, owning complex sales cycles from initial prospecting through to close. The role requires a structured, data-led and consultative sales approach, positioning PR Newswire as a strategic communications platform aligned to measurable business outcomes.  

You will be expected to operate with discipline and commercial judgement, applying MEDDICC methodology to qualify, progress and forecast opportunities accurately.  

About PR Newswire  

PR Newswire is Cision’s flagship communications distribution platform, enabling organisations to securely distribute news to verified journalists, media outlets, influencers and key stakeholders at scale.  

Used by PR, communications and marketing leaders globally, PR Newswire supports organisations to:  

• Increase brand visibility and credibility through earned media  

• Distribute press releases to targeted and trusted media audiences  

• Amplify content reach across digital and owned channels  

• Measure and demonstrate the impact of communications activity 

In this role, you will position PR Newswire as a strategic investment that underpins reputation management, brand growth and communications effectiveness.  

Duties and Responsibilities 

The role includes, but is not limited to: 

• Own and drive new business acquisition across the Mediterranean mid-markets, selling the PR Newswire suite of products.  

• Proactively generate pipeline through disciplined outbound activity, including cold calling, LinkedIn and tools such as Cognism   

• Apply MEDDICC rigorously to qualify opportunities, ensuring clarity around metrics  

• Position PR Newswire’s value proposition against clearly defined business outcomes and success metrics.  

• Lead complex, consultative sales conversations with senior stakeholders and decision makers.  

• Deliver high-impact online and in-person product demonstrations tailored to customer objectives.  

• Build and maintain a high-quality pipeline with strong forecast accuracy.  

• Consistently achieve activity KPIs and revenue targets in line with senior-level expectations.  

• Maintain structured, insight-led engagement with prospects throughout the buyer’s journey.  

• Ensure accurate, timely and detailed CRM accuracy within Salesforce, aligned to MEDDICC standards.  

• Provide detailed reporting on pipeline accuracy, forecast, wins/losses, competitive positioning and market trends.  

• Act as an ambassador for Cision and PR Newswire at client meetings and relevant industry events.  

• Ensure full compliance with company policies, including data protection, confidentiality, diversity and equal opportunities.  

Essential Skills and Experience 

• Proven track record of exceeding new business targets in a B2B SaaS or platform-based sales environment.  

• Significant experience in senior-level new business development and complex deal execution.  

• Strong working knowledge and practical application of MEDDICC sales methodology.  

• Experience selling consultative, high-value solutions to mid-market or enterprise organisations.  

• Ability to engage, influence and negotiate with C-suite and senior decision makers.  

• Strong commercial acumen and data-driven decision-making capability.  

• Expertise in prospecting, qualification and pipeline management.  

• Experience or strong domain knowledge within PR, communications, marketing or media.  

• In-depth understanding of the Spanish Mediterranean business landscape.  

• Highly organised, self-directed and resilient, with excellent time-management skills.  

• Comfortable operating in a high-pressure, target-driven environment.  

• Strong attention to detail and commitment to CRM discipline.  

• Willingness to travel within the market on a quarterly basis.  

• Experience selling into Southern European markets, particularly Spain and Italy, would be advantageous, but not essential.  

• Fluent in English (written and spoken); Spanish proficiency is desirable.  

What We Offer 

Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include:

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Private Medical Insurance (For directors and above only)
• Gym Subsidy
• Cycle to Work
• Discounted Dining
• Virtual GP
• Employee Assistance Programme (EAP)
• Eye Care Test
• Cision Global Charitable Giving Program
• BenefitHub (Retail discounts)

If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment.

#LI-FR1 #LI-Hybrid

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. 

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. 

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. 

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com 

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  

As a Junior Partnership Manager you’ll play a key role in driving the next phase of growth for the Partnerships channel within the HelloFresh Group. You will support the expansion of our acquisition ecosystem by sourcing, developing, and managing high-impact partnerships across the UK for both HelloFresh and Green Chef.

In this role, you will focus on identifying new business opportunities, building a strong pipeline of potential partners, and managing end-to-end campaigns that maximise conversions and ROI. You will nurture and grow existing relationships while proactively securing new partners that drive scalable performance.

You’ll collaborate closely with local and global Growth Partnerships teams, bringing an innovative, commercial mindset to optimising partnership performance and unlocking new verticals. To succeed, you’ll bring hands-on experience in partnerships or affiliate marketing, strong relationship-building skills, and a passion for business development that fuels long-term, sustainable growth.

What You Will Be Doing:

In this role, you will support the Partnerships and & Affiliate Manager to drive growth across our Partnership channel. You will play a key role in building, optimising, and scaling partnerships with a strong focus on business development, campaign management and partner performance.

• Build and maintain a strong pipeline of new, high-quality partnership opportunities across priority industries and verticals
• Lead outbound outreach for the Partnerships channel - prospecting, pitching, and securing new acquisition-focused partnerships
• Support the Partnerships Manager in identifying and onboarding new business opportunities across a range of sectors
• Drive, nurture, and convert inbound partnership leads to fuel channel growth
• Lead specific Partnerships verticals, focusing on expanding existing relationships and bringing in new partners to deliver YoY growth
• Manage the housing and optimisation of partner offers on HelloPerkX Online to deliver partner value and grow platform reach
• Manage the B2B Retail Media sub-channel (Daily Deals, Gift Cards), focusing on accelerated YoY growth
• Create accurate forecasts and track key account metrics to prepare and present regular performance analyses and strategic insights
• Share insights, learnings, and best practices with wider local and international markets to enhance global performance

Who You Are:

• Experienced in partnerships, business development, or online marketing (ideally affiliate/growth), with hands-on campaign or account management experience
• Commercially minded with strong negotiation skills and an understanding of key growth metrics (CAC, ROI, CLTV) that drive partnership performance
• A natural relationship builder - strong people skills, confident communicator, and able to influence internal and external stakeholders
• Sales-driven with a proactive BD mindset, comfortable sourcing, pitching, and closing new partnership opportunities
• Analytical and data-driven, able to evaluate performance, spot trends, and use insights to optimise and scale partner activity
• Highly organised, independent, and adaptable - able to manage multiple deals, priorities, and deadlines in a fast-paced environment
• A problem solver who quickly identifies barriers and drives solutions that accelerate partner growth and channel performance
• A collaborative team player who contributes to a positive culture and works seamlessly across teams to achieve shared goals
• Motivated by ambitious targets, excited by growth, and passionate about building scalable partnerships that deliver long-term value

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office!
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

Objective

The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
• Local market knowledge of clientele base and brand competitors.
• Aware of business trends that relate to the success of the store and brand.
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs.
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

Store Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO's Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

The Impact You’ll Be Contributing to Moloco: 

As a Strategic Growth (Senior) Manager you will partner with MCM (Moloco Commerce Media) customers to help them build out a retail media business. You will manage customer relationships with large retailers and marketplaces, functioning as a client Go-To-Market (GTM) expert, educating and advising on pricing strategy, scalable ad policies, selling performance campaigns, campaign management and optimisation, and how to scale a retail media business.

The Opportunity: 

• Enable our customers to be successful by growing their ads business; crafting GTM strategies with our MCM clients to help drive incremental ad revenue growth.
• Identify growth levers and product improvement opportunities.
• Build and manage strategic partnerships with deep understanding of customer verticals.
• Educate business users and advertisers on performance ads values and operations.
• Identify actionable growth initiatives and execute flawlessly to achieve goals.
• Enable decision-making with a data-driven strategy and valuable insights.
• Translate complex data analysis into simple language for clear communications.
• Capture customers’ needs and devise optimized and productive solutions.
• Lead multiple client meetings and regular business reviews.

How Do I Know if the Role is Right For Me? 

• 2-6 years of relevant work experience, ideally gained in Ad-tech, enterprise software, or strategy consulting.
• Outstanding communication skills to build trustworthy relationships with clients.
• Great co-working skills with multiple stakeholders to accomplish business goals.
• Experience managing and executing strategic programs.
• Excellence in problem-solving, logical and out-of-box thinking to meet customer needs.
• Rigour with data.
• Comfort working in a 0-1 environment with willingness to embrace ambiguity.
• Ownership and passion for continuous growth and creating real value.
• Detail oriented, and yet willing to embrace ambiguity.
• Ability to adapt to a fast-growing global company.
• Fluency in English (French is a bonus).

Nice-to-have:

• Mobile/internet industry and performance advertising/Ad-tech experience.
• Retail media experience or exposure.
• Exposure to ML-based products.

Objective

The General Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store and brand
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

 General Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO’s Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations. This is a 6-month, fixed-term contract. 

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

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OVERVIEW

The Asset Protection Specialist role will be based out Flagship locations and will provide support at surrounding sanctuaries within their market. You will help support, lead, and maximize all aspects of the Asset Protection function for ALO sanctuaries in direct partnership with the Regional Asset Protection Manager. In this new role, you will use proven methodologies, new technological advances, and data analysis, in combination with a relentless pursuit of excellence to strategically execute a customized Asset Protection program to fully support the ALO vision and brand expansion.

RESPONSIBILITIES

• Use data and strategy to achieve the company shrinkage goal in your assigned store(s).
• Partner with the store team to prepare for, respond to, and recover from a variety of emergencies.
• Conduct thorough investigations into incidents of theft, fraud, operational, and other loss-related activities.
• Utilize CCTV and surveillance tools to monitor store activities and identify suspicious behaviors and address safety concerns.
• Analyze surveillance footage and gather evidence to support investigations.
• Involvement in daily operational processes.
• Monitor inventory levels by analyzing RFID data to conduct item level investigations for top loss items.
• Identify, escalate, and support internal dishonesty investigations through various methods.
• Conduct regular store walks to ensure compliance with safety and physical security policies.
• Collaborate with management to implement and enforce loss prevention policies tailored to ALO’s brand and customer experience.
• Collaborate with law enforcement and legal teams during investigations, providing necessary documentation and testimony when required.
• Network with other peers in the AP/LP Field for partnership on investigations, best practices, and trends.
• Prepare detailed reports on findings, including recommendations for improvements and preventative measures.
• Conduct asset protection assessments and develop action plans to address vulnerabilities.
• Partner with Regional Asset Protection Manager to identify to shrink, security, safety, and cash management opportunities.
• Educate staff on loss prevention practices and the importance of asset protection.
• Assist in training new employees on asset protection and safety relevant to the retail environment.
• Serve as a resource for staff regarding asset protection policies and procedures.
• Participate in ongoing training and development to enhance investigative skills and knowledge.

REQUIREMENTS

• Bachelor’s degree preferred
• Strong desire and ability to learn new skills and best practices on an ongoing basis.
• Proven experience in loss prevention, security, or investigations, preferably in a retail environment.
• Ability to travel to sanctuaries within market as required.
• Flexible schedule that meets the needs of the business where schedules will include evenings, weekends, and holidays.
• Strong analytical and problem-solving skills, with the ability to think critically under pressure.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Proficiency in using surveillance systems and investigative tools.
• Proficient computer skills including asset protection applications, MS Office (Excel, Word, Teams, Outlook, OneNote, and PowerPoint), and store systems such as RFID, and Shopify.
• Must be comfortable working in an independent manner, able to multi-task, be flexible with and embrace change prioritizing the needs of the business.
• Knowledge of relevant laws and regulations related to asset protection.
• Ability to handle sensitive information with integrity and confidentiality.
• Ability to stand or walk for extended periods.
• May involve some physical activity, including lifting and moving merchandise.
• Position requires prolonged periods of standing/walking around store.
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
• Ability to lift/move up to 30lbs.
• Aligns with and embodies ALO's Guiding Principles

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Overview

The 3PL Operations Manager is responsible for managing the relationship, performance, financial oversight, and strategic alignment of Third-Party Logistics (3PL) distribution partner at our Lichfield location. This role serves as the primary point of contact for the 3PL provider at the location.

The primary objective of this role is to continuously enhance service levels, operational efficiency, cost performance, and customer experience with the outsourced distribution operations. This position plays a critical role in launching new initiatives, driving continuous improvement, optimizing financial performance, and supporting the development of Alo’s flexible, customer-centric fulfillment strategy.

The role requires a balance of strategic thinking, analytical capability, and hands-on operational leadership, with regular on-site presence at 3PL partner facilities.

Key Responsibilities

3PL Performance & Relationship Management

• Serve as the primary point of contact for 3PL distribution partners.
• Manage and monitor 3PL performance across service, cost, capacity, and operational KPIs.
• Develop, maintain, and enhance KPIs and SLAs to ensure service expectations are consistently met or exceeded.
• Conduct regular service level reviews and lead monthly, quarterly, and annual business reviews with 3PL partners.
• Ensure 3PL alignment with Alo’s operational plans, forecasts, and peak readiness strategies.
• Identify operational risks and proactively implement mitigation plans, particularly during peak periods.
• Be present on-site at 3PL facilities to oversee performance and drive operational execution.

Financial & Budget Management

• Oversee 3PL financial performance, including budget management, invoice reconciliation, and cost control.
• Ensure partners operate within approved budgets and implement corrective action plans when variances occur.
• Support accrual processing and provide variance analysis to leadership.
• Develop and document internal processes to strengthen financial oversight and drive cost optimization initiatives.
• Contribute to short- and long-term third-party distribution strategy and cost planning.

Operational Excellence & Continuous Improvement

• Lead cross-functional initiatives to enhance throughput, efficiency, and service levels across DTC, retail, and wholesale fulfillment channels.
• Drive process improvements and systems enhancements in collaboration with internal and external stakeholders.
• Prioritize projects and software feature requests while managing stakeholder expectations.
• Ensure successful system integrations by aligning requirements, timelines, and internal/external resources.
• Partner with regional and global teams to implement continuous improvement programs and adopt industry best practices.

Strategy & Cross-Functional Collaboration

• Act as the operational bridge between internal teams (Customer Service, Digital, Retail, Supply Chain) and external 3PL providers.
• Provide data-driven insights into 3PL capabilities, constraints, and performance opportunities.
• Support data integrations to ensure alignment with internal reporting platforms and effective SLA management.
• Support RFP/RFI processes and contract negotiations in partnership with logistics and category teams.
• Coordinate cross-regionally to ensure alignment on contracts, rates, SLAs, compliance metrics, and operational standards.

Qualifications

• Bachelor’s degree in Engineering, Operations, Business Administration, Supply Chain, or related field; or equivalent operational experience (5+ years).
• Proven leadership experience in 3PL, distribution, manufacturing, or logistics environments.
• Experience managing both e-commerce (DTC) and retail/wholesale fulfillment operations strongly preferred.
• Strong understanding of distribution center operations, supply chain management, and logistics performance metrics.
• Experience managing budgets, financial reconciliation, accruals, and cost control initiatives.
• Demonstrated ability to lead cross-functional projects in fast-paced, process-driven environments.
• Experience supporting RFP/RFI processes and contract management preferred.
• Startup and/or high-growth operational experience preferred.

Key Competencies

• Strong analytical and data interpretation skills with the ability to translate insights into action.
• Sound business judgment and the ability to influence stakeholders at all organizational levels.
• Excellent written and verbal communication skills.
• High adaptability — able to shift between complex analysis and hands-on operational execution.
• Technical aptitude with a solution-driven approach to systems and process improvement.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint, MS Project).
• Team-oriented mindset with the ability to operate effectively under deadlines.

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s Guiding Principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.  

This is an evergreen job post. We are always hiring great talent for this role, even if there isn't an immediate opening.

RESPONSIBILITIES

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes Alo's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• Prior leadership experience experience in retail or related industry 
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies Alo’s Guiding Principles
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK. 

Sales & Service Manager Schedule 

• The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 
 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing Careers@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 
 

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OVERVIEW

The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO’s operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

RESPONSIBILITIES

Operations & Visual Leader 

• Oversee and support execution of key operational and visual processes 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• 3-5 years of retail or related industry leadership experience  
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK

Operations & Visual Manager Schedule 

The Operations & Visual Manager role is a full-time role with a 40-hour workweek (5 days) In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

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OVERVIEW

The Visual Manager is a critical member of the store leadership team accountable for bringing ALO's visual and product strategy to life in the store. This individual is passionate about planning, product knowledge, analyzing reporting and visual execution – all with a lens on driving efficient and effective visual merchandising. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

This is an evergreen job post. We are always hiring great talent for this role, even if there isn't an immediate opening.

Visual Leader 

• Oversee and support execution of key operational and visual processes  

• Champion strong visual standards for the salesfloor by leveraging business performance data 

• Lead strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager 

• Effectively plans Visual floor changes through payroll management and adapting visual support to the needs of the business. 

• Own visual direction from planning through executing to meeting company expectations, budgets, timeline 

• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 

• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 

• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Visual team exudes ALO's mission and values to effectively communicate to our visitors who we are, what we do and why we do what we do 

• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team 

• Establish internal & external pipeline through succession planning and recruitment strategy 

• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner  

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency 

• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals 

• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Visual Manager Qualifications: 

• Prior experience of leadership within retail or related industry  

• Working knowledge of MS Office (Word, Excel and Outlook)  

• Extraordinary interpersonal and communication skills, both verbal and written 

• Agile with the ability to handle multiple tasks in a changing environment 

• Highly Motivated by driving business in a fast-paced, innovative environment 

• Business owner mindset with an entrepreneurial spirit  

• Independent work ethic, time management skills, and personal accountability  

• Aligns with and embodies ALO's values 

• Proof of right to live and work in the UK 

• Ability to lift, push, carry or otherwise move up to 50 pounds 

• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder 

• Ability to stand and move for an entire shift 

Visual Manager Schedule: 

The Visual Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change.  

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 
 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 
 

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JOB TITLE: Sales & Service Lead 

Role Objective: 

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

Sales & Service Lead Qualifications: 

• Prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s values
• Proof of right to live and work in the UK 

Sales & Service Lead Schedule: 

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts , which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

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Objective

The Visual Lead is responsible for achieving store sales & maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The Visual Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Visual Leader 

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager
• Effectively plans Visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business.
• Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline
• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience
• Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)
• Open and close the store in accordance to visual standards 

Visual Lead Qualifications: 

• Prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s values
• Proof of right to live and work in the UK 

Visual Lead Schedule: 

The Visual Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.  

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 
 

Objective

The Visual Lead is responsible for achieving store sales & maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The Visual Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Visual Leader 

• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager
• Effectively plans Visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business.
• Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline
• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience
• Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)
• Open and close the store in accordance to visual standards 

Visual Lead Qualifications: 

• Prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in the UK 

Visual Lead Schedule: 

The Visual Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.  

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#li-onsite

OVERVIEW

The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO’s operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

RESPONSIBILITIES

Operations & Visual Leader 

• Oversee and support execution of key operational and visual processes 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• 3-5 years of retail or related industry leadership experience  
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK

Operations & Visual Manager Schedule 

The Operations & Visual Manager role is a full-time role with a 40-hour workweek (5 days) In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

Role Objective: 

The Operations Manager is a critical member of the store leadership team accountable for bringing ALO's operational strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

This is an evergreen job post. We are always hiring great talent for this role, even if there isn't an immediate opening.

Operations Leader 

• Oversee and support execution of key operational processes  
• Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps 
• Champion strong Operational standards for the salesfloor by leveraging business performance data 
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries 
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations team exudes ALO's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do 
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations team 
• Establish internal & external pipeline through succession planning and recruitment strategy 
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

 Assistant Manager Leadership Qualifications 

• Prior leadership experience in retail or related industry   
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written 
• Agile with the ability to handle multiple tasks in a changing environment 
• Highly Motivated by driving business in a fast-paced, innovative environment 
• Business owner mindset with an entrepreneurial spirit  
• Independent work ethic, time management skills, and personal accountability  
• Aligns with and embodies ALO's Guiding Principles 
• Proof of right to live and work in the UK 

Operations Manager Schedule 

• The Operations Manager role is a full-time role with a 40-hour workweek (5 days) In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO's Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1#li-onsite

Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations. This is a 6-month, fixed-term contract. 

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-2

#li-onsite

Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations. This is a 6-month, fixed-term contract. 

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-2

#li-onsite

Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations. This is a 6-month, fixed-term contract. 

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-2

#li-onsite

Objective

The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
• Local market knowledge of clientele base and brand competitors.
• Aware of business trends that relate to the success of the store and brand.
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs.
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

Store Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO's Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1#li-onsite

Role Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing Careers@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1#li-onsite

Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations. This is a 6-month, fixed-term contract. 

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-2

#li-onsite

Objective 

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations. This is a 6-month, fixed-term contract. 

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed 

Operations Associate Qualifications 

• Preferred prior work experience in a client-centric, sales & operational environment 
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in the UK 

Operations Associate Schedule 

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. 

RESPONSIBILITIES

Operations Leader 

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• Prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s values
• Proof of right to live and work in the UK 

Operations Lead Schedule: 

The Operations Lead role is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts , which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#li-onsite

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. 

RESPONSIBILITIES

Operations Leader 

• Lead & execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• Prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in the UK 

Operations Lead Schedule: 

The Operations Lead role is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts , which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#li-onsite

Get to know the role

• Job Title: Licensing Operations Coordinator
• Job Summary: This role is about leading and forward planning operational execution for all matters related to the licensing team, including but not limited to licensing systems, legal, finance, logistics and marketing administration. Licensing consists of Product Licensing, Brand and Product Promotions.
  The Licensing Coordinator for Licensing Operations EMEA will actively lead the design and administration of the Licensing team systems (such as Salesforce, WestEnd, Tableau, Oasis, etc.), by identifying where the operational output of the EMEA licensing department could be optimised, and ensuring all operations run smoothly. They will execute licensing processes (related to legal, finance, and product samples matters), support deal and royalty operations, use reports to track compliance and performance and maintain data accuracy. They will also provide general assistance with Retail, Product and Brand promotion administration when required. The Licensing Coordinator for Licensing Operations EMEA reports to the Manager, Licensing EMEA.
  This is not a Sales, Business Development, Product and/or Marketing role.
• People Manager: No

What you’ll do

Licensing Operations:

• Plan the operations roadmap and core focuses for the upcoming year, supported by Licensing Manager, EMEA, with responsibility to deliver business systems and processes for operational efficiency.
• Identifying business risks and solutions for optimisation across the licensing team.
• Leading operations meetings – Lead on managing all operational projects and status updates in weekly team operations meeting, with clear agendas, minutes and status updates.

Licensing Systems and Portals:

• Salesforce (contract lifecycle support) – Identify needs and implement flow automations and features to streamline the licensing contract lifecycle and other internal workflows (i.e., marketing and franchise calendars).
• WestEnd (internal system management) – Work closely with the business system analyst for WestEnd across all system bugs across royalties, product approvals, contract details. Anticipating roadblocks and proactively taking measures to address them, working closely with line manager, EU royalties coordinator and business system team.
• Tableau (analytics) – Work with the Licensing and Data and Analytics teams to create sales reports.
• Oasis (product samples) – Recommend solutions to streamline the product samples process for the Licensing and Facility teams by jointly managing our storage solutions partner. Co-ordinate the licensing team to ensure samples are recorded for and monitored.

Legal/Paralegal:

• General – Act as point of contact for internal paralegal queries from licensees and retailers by working closely with the Paralegal and Infringement teams.
• Manufacturer Agreements and Custom Letters – Deal with paralegal queries efficiently and in a timely manner by escalating requests to other members of the Licensing team as appropriate, across multiple licensees as a weekly task.
• Infringement – Responsible for tracking and actioning infringement requests from the team, managing priority orders with the infringement team.
• Contract Administration – Responsible for contract data entry in the WestEnd portal on behalf of the Licensing team. Responsible for the contract tracker on behalf of the Senior Licensing Director and Team.

Finance:

• General – Maintain accurate and up to date financial records on TPCi information systems (SharePoint, WestEnd).
• Royalties (Account Receivables) – Act as point of contact for internal financial queries from licensees by working closely with the Royalty teams. Track missing royalty reports quarterly. Host royalty process webinars with Licensees throughout the year and quarterly financial updates.
• Vendors (Account Payables) – Deal with financial queries efficiently and in a timely manner (PO tracker, invoicing, etc.) by escalating requests to other members of the Licensing team as appropriate. Track outstanding invoices sent on behalf of Finance and the Licensing team quarterly. Managing monthly meetings with the finance team and EU royalties coordinator across outstanding issues.
• Royalties (Forecasting) – Send forecast reminders and requests on behalf of the Licensing team on a quarterly basis to existing licensees.  
• Retail Marketing Budgeting – Managing the retail marketing budget across the team, ensuring the retail marketing team are up to date with all invoices paid on time.

PR, and Trade Show Support:

• PR Editorial – Coordinate a yearly B2B editorial plan with the B2B PR consultant and UK PR manager for the team, coordinating all editorial talking points laddering up to the B2B PR plan to support the EU licensing goals.
• Trade Shows – Participate and assist with the planning and attendance of annual European trade shows and events as necessary (Brand Licensing Europe, Bologna Licensing Show, Cobrandz Licensing Show, etc.).

General Administration:

• Provide efficient and professional administrative support to the Licensing Manager, EMEA as required
• Act as point of contact for administrative queries from internal and external stakeholders such as licensees and retailers (co-ordinate orders from the licensing team across retail POS and GWP giveaway items e.g. TCG).

What you’ll bring

• Four (4)+ years of relevant professional experience or a demonstrated equivalent level of expertise.
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
• Project management across business systems and stakeholders.
• Problem solving skills.
• Excellent oral and written English.
• Proven organizational skills.
• Excellent attention to detail.
• Flexibility and ability to work under pressure with unpredictable schedules and tight deadlines.
• Proficient in MS Office.
• Strong team-player.
• Knowledge of and passion for Pokémon brand a bonus.
• Basic previous licensing administration a bonus.
• Additional European languages a bonus.

Base Salary Range: For this role, new hires generally start between £41,974.00 - £54,773.00 per year. The full range is £41,974.00 - £73,454.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-MW1  #LI-Hybrid

Get to know the role

• Job Title: Licensing Manager (Creatives)
• Job Summary: The role plays a crucial part in delivering the creative output that drives our EU Licensing business, with a focus on our Softline retail programmes and B2B marketing creative. Working at the intersection of brand identity, fashion and retail trends, and licensee needs, this position leads the creation of high impact style guides and creative assets that strengthen Pokémon’s presence across apparel and wider Softline categories with strong story-telling narratives. A deep understanding of the Pokémon brand, its characters, evolutions, and fan culture is essential to ensuring all creative work resonates authentically with our audiences, engaging both new and current audiences alike. Other responsibilities include: supervising the creation of trade ads, benchmarking, etc. The role partners closely with Creative Services, Brand Services, Licensing, Legal, and external agencies to deliver best in class materials that inspire partners, fuel commercial growth, and uphold a fan first approach across every touchpoint. Please note this is not a sales/business development role.
• People Manager: No

What you’ll do 

Agency Management

• Lead pitch and tender processes for new creative style guide agencies, ensuring alignment with EU Licensing strategy and best-in class creative which works for the Pokémon brand, supported by the Ops Licensing Manager.
• Evaluate agency proposals, including Pokémon brand understanding, retail landscape awareness, costing structures, project timelines, and collaboration workflows.
• Onboard selected agencies, driving strong brand immersion in partnership with the Brand Services team.
• Manage style guide and creative budgets and implementing statements of work (SOW), agency contracts, and purchase orders are accurate and maintained on time.
• Delivery quarterly and yearly review sessions with agencies, to ensure deliverables are being met, workflows are smooth and quality is at the forefront of what we delivery.

Style Guide Development

• Implement and evolve the creative style guide strategy for the EMEA Licensing Team, identifying new strategic opportunities to elevate the brand, build retail listings and engage new and current fans.
• Write clear, insight driven creative briefs for agencies, incorporating retailer and licensee feedback with a forward looking, Softline focused mindset.
• Acts as a guardian of brand quality, ensuring all creative output reflects brand guidelines, character integrity, and fan first standards.
• Oversee the creation of multiple style guides per annum across multiple audiences e.g., Boys 6–12, Adults.
• Deliver trend boards, seasonal stories, and concept decks beyond core guides.
• Create bespoke style guides for halo collaborations (e.g., Natural History Museum), ensuring differentiation and unlocking new fan experiences within our Tier 1 retailers.
• Has a solid grasp of how creative assets translate across product and retail, from CAD design, materials and colour application through to adapting artwork into varied asset types for partner use.
• Strong knowledge and integration of the Pokémon brand throughout style guide and asset creation, varying from mass market popularity to deep fan understanding, ensuring clear storytelling and themes throughout each guide.

Project Management

• Continuously improves creative workflows, documentation, and processes to support efficiency and global alignment.
• Drive all feedback and approvals with strong and clear project management, ensuring alignment across Brand Services, Licensing, Legal, Marketing, and senior stakeholders.
• Keeping the EU Licensing team thoroughly informed across the status of all creative and trade marketing, with regular updates within the Operations meetings.
• Leading creative updates in a bi-weekly creative meeting with the US and EMEA Licensing teams, with clear agendas, actions and output
• Ensure SharePoint folders and systems are up to date and in a logical order, for easy access to assets.

Trends & Competitive Insights

• Maintain strong awareness of creative and licensing trends across key EMEA markets (UFIGS).
• Conduct regular comp shops and share actionable insights with the wider licensing team.
• Review emerging trends across Softline and Hardline to identify new opportunities.
• Tracks performance indicators for style guide usage, partner engagement, and trend adoption to inform future creative planning.
• Compiling all retailer photos of activations and SKUs from across the licensing team.
• Keep up to date on Pokémon trends and activations, digging into social listening, and emerging character popularity.

Concept Creation

• Collaborate with agencies and where possible, or basic Photoshop to create concept visuals, mock ups, and pitches that support licensing conversations and business development.

Trade Show Creative

• Brief and manage the internal Creative Services team on trade show assets (e.g., BLE, Bologna, Co‑Brandz), including booth design, video reels, award submissions, and B2B advertising.
• Working with the Licensing Manager, Operations to ensure all B2B creative is in line with a focused B2B licensing strategy.
• Project manage these deliverables, ensuring the Licensing Manager for each country is informed and aligned, and that all assets are delivered on time.
• Working with the internal events team and Licensing Associate to deliver large scale events e.g. BLE.

People Leadership & Team Culture

• Support fellow teammates across EMEA Licensing strategic projects.
• Act as a creative voice within, introducing fresh ideas, trends, and concepts, encouraging innovation across the licensing department.
• Lead by example, championing a growth mindset and collaborative working culture.
• Create and follow through on your personal development plan to expand creative, strategic, and leadership capabilities.
• Assist the Licensing Associate and Licensing Manager on key projects during team absence.

What you’ll bring

• Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise, either at an in-house product development licensing team or design agency.
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
• Proven track record of success with a strong understanding of Softline licensing programmes.
• Strong Pokémon brand knowledge, including familiarity with the franchise's history, characters and products is a significant advantage.
• Excellent oral and written communication skills and ability to interact well with a variety of work groups.
• Ability to think strategically and creatively, with adaptability.
• Entrepreneurial spirit with a positive, can-do attitude.
• Strong communication skills, able to clearly translate creative direction, timelines, and expectations across internal teams and external partners.
• Ability to handle multiple tasks and tight deadlines with minimal supervision.
• Detail-oriented with strong organisational skills.     
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint and Adobe Photoshop.

Base Salary Range: For this role, new hires generally start between £54,200.00 - £72,000.00 per year. The full range is £54,200.00 - £97,500.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-MW1  #LI-Hybrid

Get to know the role

• Job Title: TCG Sales Manager
• Job Summary: TCG (Trading Card Game) Sales Manager will work with the Senior Manager, TCG Sales to meet and exceed revenue objectives through set retail development targets. The TCG Sales Manger will be responsible for generating sales through existing and new accounts / markets while working in close partnership with the Senior Manager, Regional TCG Sales and internal teams to increase visibility in retails channels in order to secure consumer engagement with the Pokémon brand.
• People Manager: No

What you’ll do

• Develop close commercial relationships with key partners assigned by the Senior Manager and VP.
• Identify opportunities to influence the space available in store for Pokémon TCG category by using epos data, and all other market insights.
• Suggest point of sales opportunities to meet the needs of the market and execute with the support of our retail marketing, planning and operations teams.
• Constant market analysis i.e. sales performance, competitor activities, store checks, TV, online, digital exposure to evaluate brand/market performance.
• Work with the licensing team to implement cross-category space at retail where required.
• Work with the Organised Play team to ensure expansion of Play! Pokémon network.
• Establish yearly business development plans for accounts in line with targets set by Vice President TCG Sales, Senior Manager and Sales Team.
• Preparing and executing pitches, - providing strategic market overviews, retail developments and plans both internally and externally.
• Forecasting and planning of product availability and distribution by market as well as at retail a level.
• Make recommendations internally for stock production on all new releases and possible reprints.
• Monitor stock availability and recommend initiatives both internally and externally to address any issues and to ensure maximum availability.
• Work closely with distributors and retailers to provide the most recent information of Pokémon TCG Products campaigns and promotions.
• Collaborate with operations team to ensure any issues arising related to the accounts are dealt efficiently.
• Work with distributors and retailers to maximise Pokémon TCG space, awareness and sales opportunities in retail spaces.
• Work with planning team to ensure market and retailer requirements are met in regards to availability, activations and promotions.
• Assess product performance using all available insights, provide feedback to product planning and product development teams.       

What you’ll bring

• Eight (8) to eleven (11) years of experience in international sales / business development experience, preferably in the VG / toy / games / publishing or FMCG sectors.
• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
• Fluent spoken Arabic with experience working in the Gulf Cooperation Council desirable but not essential. 
• Excellent written and spoken English.
• Highly self-motivated.
• Proficiency with Microsoft office.
• Strong account management, communication and relationship building skills.
• Proven track record of negotiating, influencing and closing deals with high profile partners.
• Ability to travel extensively throughout Europe and other territories.
• Strong diary and time management skills with the ability multitask across multiple time zones.

Base Salary Range: For this role, new hires generally start between £68,062.00 - £90,559.00 per year. The full range is £68,062.00 - £122,588.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-MW1 #LI-Hybrid