Role:                             Workplace Coordinator (London HQ)
Department:                 Operations
Location:                      London HQ - SE1
Reports into:                Facility Manager
Contract:                      Full time

About the role
The Workplace Coordinator is a key hands-on member of the Operations team, working closely with the Facilities Manager and/or Head of Operations to keep our London HQ running smoothly, safely, and efficiently every single day.

This is a dynamic, people-facing role that blends facilities coordination, front-of-house hospitality, and operational support. You’ll be the heartbeat of the office—keeping things organised, welcoming, and ready for action—while collaborating with colleagues across our global offices in LA, New York, and Atlanta.

We’re looking for someone proactive, solutions-focused, and naturally organised, who enjoys being at the centre of workplace life and takes pride in creating an environment where people can do their best work.

What you will do 

Working hours: 8.30am to 5.30 pm (1 hour lunch break)

Facilities & Office Operations

• Support the Facilities Manager with the day-to-day running and upkeep of the London office
• Support Health & Safety compliance, including record keeping, coordinating checks, and promoting safe working practices
• Monitor the overall office environment and conditions—spotting issues early and coordinating repairs when needed
• Manage office supplies, including ordering, stock control, and supplier coordination, ensuring the team always has what they need
• Assist with space planning and general workplace organisation to keep the office productive, functional, and enjoyable

Reception & Front-of-House

• Be the friendly first face people see—welcoming visitors, partners, and team members into the office
• Manage incoming calls and shared inboxes, responding promptly and professionally
• Coordinate mail, deliveries, and courier services, ensuring everything arrives and goes where it should

Coordination & Administration

• Support the planning and delivery of internal events, meetings, and team activities
• Help onboard new starters on their first day with office tour, IT set up, office access, etc.  making their first day seamless
• Help with seasonal activities and office parties (Christmas, Halloween, Summer party, After Dark events, and others)
• Work with the People team and Head of Facilities and come up with a plan for workplace wellbeing activities like chair massage, weekly breakfasts, and others that can create boost and office happiness.
• Maintain clear, accurate records and organised documentation systems
• Provide day-to-day administrative support to the Operations team
• Assist the C-Team with occasional ad-hoc PA support when needed

Daily Office Management

• Oversee daily office logistics to ensure everything runs smoothly from start to finish
• Open the office each morning—getting the space ready for the day ahead
• Oversee and liaise with Office Flat internal bookings and logistics
• Check cleanliness standards and flag any issues proactively
• Coordinate deliveries and ensure items are distributed efficiently
• Keep shared spaces tidy, organised, and welcoming for everyone

What We’re Looking For

• Strong organisational skills and great attention to detail
• A proactive, hands-on mindset with a natural ability to problem-solve
• Excellent communication and people skills—you’re approachable and confident interacting with a wide range of stakeholders
• The ability to multitask, prioritise, and stay calm in a fast-paced environment
• Previous experience in office coordination, workplace, facilities, or administrative roles is a plus
• A basic understanding of Health & Safety practices is desirable

Skills, behaviours and values we are looking for 

• High level of attention to detail: able to keep reports and documentation up to date
• Winning mindset: being brave, bold and striving for growth
• Driven: being proactive and passionate in seeking what might not immediately be apparent
• Dependable: being both a team player and autonomous agent to drive results
• Dynamic: being able to pivot quickly with an abundance of energy and resilience
• No Ego: being approachable, authentic and humble

The Role… 

At Soho House, a Beauty Therapist you will deliver a premium, personalised experience to members and guests, offering a wide range of beauty and wellness treatments in a calm, luxurious environment. You will be responsible for performing treatments to the highest standard, recommending aftercare products, and contributing to the overall ambience and success of the spa and wellness areas. 

You will play a key role in upholding the club’s commitment to excellence, discretion, and member wellbeing. 

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Provide a range of high-quality beauty treatments, including facials, massages, waxing, nails, and other advanced therapies in line with training and qualifications.
• Ensure all treatments are delivered with professionalism, care, and attention to detail.
• Maintain exceptional levels of hygiene, cleanliness, and presentation in all treatment rooms and spa areas.
• Tailor each treatment to the specific needs of members and guests, offering expert advice on skincare and wellness.
• Promote and recommend retail products to enhance the guest experience and encourage aftercare.
• Manage booking schedules efficiently, ensuring punctuality and smooth handovers.
• Build strong relationships with members through excellent service, professionalism, and discretion.
• Ensure all health, safety, and hygiene protocols are always followed.
• Support the wider spa and wellness team with stock management, spa opening/closing procedures, and general operations.
• Act as an ambassador for the wellness offering of the club, embodying the brand's values and service ethos. 

What we are looking for...

A successful Beauty Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

• Minimum 2 years’ experience in a high-end spa, clinic, or luxury wellness environment 
• NVQ Level 3 or equivalent in Beauty Therapy (Level 4 desirable for advanced treatments - Deep Tissue Massage) 
• Strong knowledge of skincare brands, facial techniques, and massage therapies 
• Experience with luxury products and a client-focused approach 
• Impeccable grooming and communication skills 
• Discreet, professional, and calm under pressure 
• Comfortable working flexible shifts including evenings and weekends 

Physical Requirements: 

• Must be over the age of 18 
• Must be able to seize, grasp, turn and hold objects by hand 
• Able to work on your feet for at least 8 hours 
• Occasionally kneel, bend, crouch and climb as required