Role Overview

As an Associate Manager in PSS QA Engineering Services, you will be a key part of our global leadership team, shaping and delivering exciting services that provide real value to our studios, and contribute meaningfully to the future of PlayStation and the gaming industry.

You will lead our talented, multi-cultural, and engaged ALM Support team, owning the strategic service direction and supporting the team as they develop their skills and reach their full potential.

ALM Support acts as the backbone of PlayStation’s development infrastructure, managing the enterprise ALM systems and workflows (like Jira and TestRail) that allow our studios to track progress, manage quality, and ship world-class games.

What You'll Be Doing

• Leadership of staff in multiple regions as part of the global ALM Support team and wider PlayStation Studios QA Engineering pillar

• Overseeing the technical configuration and health of our global Jira and TestRail instances, ensuring they are optimised to meet the unique needs of our studios

• Responsible for staff recruitment, selection, training, development, and regular performance reviews

• Ongoing coaching and mentoring as required, and recognition of successes

• Ensuring effective and efficient operational service delivery to our studios, using data and service metrics to help the team track our progress, and continually improve the quality of support we provide

• Defining and managing team budgets and resources thoughtfully, using data to ensure a sustainable workload and healthy balance for the team

• Supporting the Engineering leadership team in the creation of plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals

• Advocating for SIE’s cultural values and fostering an inclusive environment where everyone can do their best work.

• Collaborating with global QA leadership peers to promote knowledge sharing, and cultivate innovation and success within PlayStation Studios QA and its partners

Who You'll Work With

• PlayStation Studios QA leadership

• Studio heads, production teams, and internal studio QA managers

• Internal and external partner test teams and leads

• Sibling teams within the Global Creative, Technology and Services group

Your Background

• Experience in staff development and leadership of a global team in a managerial role

• A solid understanding of the Software Development Lifecycle and all related processes

• Experience owning a technical service both operationally and strategically

• Comfortable managing budgets and planning resources.

• Solid communication - strong business writing, public speaking and presentation, and listening skills.

• Willingness to advocate and lead via SIE cultural leadership values: Communication, Innovation, Collaboration, Inclusion

Beneficial Experience

• Management of a busy technical Service Desk

• A good understanding of quality assurance techniques, and testing methodologies

• Solid gaming industry appreciation and understanding

• Deep PlayStation and other console platform knowledge

• Cross-cultural/global working experience

• Technical/administrative experience of supporting ALM enterprise tools - Jira, Confluence, TestRail, etc - ideally within a Service Desk environment

• Ability to see a task through to completion, on time and to expected quality

Desirable Qualifications

• Formal management and/or project management qualifications

• ITIL Service Management

• Service Desk Management (SDI/SDA)

We recognise that talent comes in many forms. If you’re excited about this role but don’t tick every single box, we’d still love to hear from you!

Role Overview

As an Associate Manager in PSS QA Engineering Services, you will be a key part of our global leadership team, shaping and delivering exciting services that provide real value to our studios, and contribute meaningfully to the future of PlayStation and the gaming industry.

You will lead our talented, multi-cultural, and engaged ALM Support team, owning the strategic service direction and supporting the team as they develop their skills and reach their full potential.

ALM Support acts as the backbone of PlayStation’s development infrastructure, managing the enterprise ALM systems and workflows (like Jira and TestRail) that allow our studios to track progress, manage quality, and ship world-class games.

What You'll Be Doing

• Leadership of staff in multiple regions as part of the global ALM Support team and wider PlayStation Studios QA Engineering pillar

• Overseeing the technical configuration and health of our global Jira and TestRail instances, ensuring they are optimised to meet the unique needs of our studios

• Responsible for staff recruitment, selection, training, development, and regular performance reviews

• Ongoing coaching and mentoring as required, and recognition of successes

• Ensuring effective and efficient operational service delivery to our studios, using data and service metrics to help the team track our progress, and continually improve the quality of support we provide

• Defining and managing team budgets and resources thoughtfully, using data to ensure a sustainable workload and healthy balance for the team

• Supporting the Engineering leadership team in the creation of plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals

• Advocating for SIE’s cultural values and fostering an inclusive environment where everyone can do their best work.

• Collaborating with global QA leadership peers to promote knowledge sharing, and cultivate innovation and success within PlayStation Studios QA and its partners

Who You'll Work With

• PlayStation Studios QA leadership

• Studio heads, production teams, and internal studio QA managers

• Internal and external partner test teams and leads

• Sibling teams within the Global Creative, Technology and Services group

Your Background

• Experience in staff development and leadership of a global team in a managerial role

• A solid understanding of the Software Development Lifecycle and all related processes

• Experience owning a technical service both operationally and strategically

• Comfortable managing budgets and planning resources.

• Solid communication - strong business writing, public speaking and presentation, and listening skills.

• Willingness to advocate and lead via SIE cultural leadership values: Communication, Innovation, Collaboration, Inclusion

Beneficial Experience

• Management of a busy technical Service Desk

• A good understanding of quality assurance techniques, and testing methodologies

• Solid gaming industry appreciation and understanding

• Deep PlayStation and other console platform knowledge

• Cross-cultural/global working experience

• Technical/administrative experience of supporting ALM enterprise tools - Jira, Confluence, TestRail, etc - ideally within a Service Desk environment

• Ability to see a task through to completion, on time and to expected quality

Desirable Qualifications

• Formal management and/or project management qualifications

• ITIL Service Management

• Service Desk Management (SDI/SDA)

We recognise that talent comes in many forms. If you’re excited about this role but don’t tick every single box, we’d still love to hear from you!

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.

This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.

You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.

If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.

You will:

Lead your market with disciplined, in-person execution

• Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
• Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.

Establish yourself as the go-to Square expert in your city

• Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
• Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
• Implement a disciplined referral strategy to turn every new customer into future opportunities.

Build a high-velocity pipeline from the ground up

• Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
• Work with channel partners to generate a consistent, high-quality referral stream that grows over time.

Master your verticals and sell with precision

• Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
• Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.

Achieve exceptional results in a high-accountability environment

• Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
• Measure performance frequently and improve continuously.
• Consistently exceed quota within a culture where high standards are the norm.

You have:

• 3+ years of sales experience in a full cycle closing role with field sales experience
• Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
• Ability to drive deals independently in a fast-paced, dynamic environment 
• Business development experience (e.g. hunting and cold calling)
• Since this is a field position, you must have reliable transportation and live in the market you are serving
• A collaborative and team player mentality
• Prior Salesforce experience or equivalent
• Even better:
• 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
• 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page