Liquid Personnel is proud to partner with a leading provider of specialist neurorehabilitation services in the search for a dedicated Service Manager to lead their residential service in Liverpool.

This is a standout opportunity to guide a multidisciplinary team in delivering exceptional, person-centred care to individuals recovering from brain injuries. The successful candidate will oversee all aspects of service operations, ensuring regulatory compliance, driving continuous service development, and fostering a culture of excellence and innovation.

What will your responsibilities be?

In this role, you will,

• Provide professional leadership and hands-on management support to staff across the service.
• Line manage senior team members and clinicians, ensuring performance standards are met.
• Oversee recruitment, induction, training, and staff development in line with employment law and best practice.
• Manage service budgets and financial systems, including service user finances.
• Ensure compliance with all relevant legislation and regulatory requirements.
• Lead on business development, marketing the service to commissioners and referrers.
• Promote a responsive and inclusive service for service users, families, and stakeholders.
• Chair review meetings and ensure service users are actively involved in their care planning.
• Support service users in pursuing educational and vocational goals.

Benefits:

• Competitive salary up to £48,000 DOE
• 38 days annual leave (including bank holidays)
• Option to buy/sell up to 5 days annual leave
• Health Cash Plan & Employee Assistance Programme
• Excellent training and career development opportunities
• Group life assurance & company pension
• Free parking
• Long service and staff awards
• Eye care voucher scheme

Qualifications & Experience:

To be successful in this role you must have, 

• QCF (NVQ) Level 5 in Health and Social Care or equivalent.
• Strong knowledge of statutory requirements and legislation.
• Proven experience managing high-quality residential services.
• Skilled in leading multidisciplinary teams and managing staff performance.
• Experience handling disciplinary and grievance procedures.
• Financial management and budget oversight experience.
• Flexible approach to working hours, including occasional unsocial hours.

Our client is committed to fostering a diverse and inclusive workplace and encourages applications from individuals of all backgrounds. We offer reasonable adjustments throughout the recruitment process and guarantee interviews for disabled applicants who meet the minimum criteria.

Apply now to become part of a passionate team making a meaningful impact in neurorehabilitation care.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.

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About Blank Street

At Blank Street, we're building the defining food and beverage brand of our generation.

We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury.

It all starts with our people and their commitment to make magic happen each and every day.

Sound like you? Keep reading.

The Role

We're opening in Liverpool and we're looking for a General Manager to lead it from the ground up.

This won't be one store among many. For now, this is Blank Street in your city. A single, high-volume flagship location which will be the highest expression of our brand.

You'll build the team, launch the store, and own the full experience. You're the person who represents Blank Street in your city.

Who You Are

We're looking for someone who is equal parts hospitality-first operator and entrepreneur.

As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection.

As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We're still building Blank Street as we go, and we look for people who are excited to build it with us.

What You'll Own

Hospitality Leader

• Own every drink that leaves your store. Crafted to perfection, every time.
• Keep your store immaculate, front and back of house.
• Lead from the front and set the pace of every shift by jumping in where it matters most

People Leader

• Own recruitment and hire only the highest-potential talent.
• Train your team to become exceptional Blank Street baristas.
• Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
• Build a connected, engaged team through a welcoming environment and thoughtful team events.

PnL Owner

• Design each shift by station with precision, balancing labour productivity with demand.
• Oversee inventory, ordering, and waste with discipline.
• Spot and execute tactical levers to drive store sales.

Change Maker

• Lead rollout of new initiatives in your store(s). Land the "why" and "how" with your team, driving real adoption and enthusiasm.
• Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine

Who are you

• 2+ years of experience leading operations in high-growth hospitality/consumer brands
• Experienced hospitality manager with a background in high-volume environments.
• Proven ability to build, train, and lead a team from the ground up.
• Strong P&L understanding, from labour planning to inventory management.
• Hands-on and highly action-oriented.
• Genuine passion for coffee, matcha, and delivering great customer experiences

Benefits & Perks

• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events