Job Summary

The Senior Software Support Engineer at TreasuryXpress provides 3rd Level application support for the Global Payment Hub SaaS solution. This role focuses on troubleshooting, root cause analysis, and resolution of complex production issues across backend services, cloud infrastructure, and integrations. The engineer works closely with Engineering, QA, DevOps, and Product teams to ensure system stability, high availability, and customer satisfaction.

Key Responsibilities

• Application & Production Support

Provide 3rd Level support for TX applications and services.

Troubleshoot, diagnose, and resolve complex issues across .NET Core/.NET 8 backend services.

Analyze production incidents related to payments, bank connectivity, cash visibility, and forecasting workflows.

Perform deep debugging and root cause analysis, escalating to engineering teams when required.

Develop and deploy production hotfixes when required, following change and release procedures.

Enhance the in‑house AI‑based alerting and monitoring system.

• Incident Management & Communication

Handle support tickets based on defined priorities and SLAs.

Provide continuous status updates and resolution feedback to the Support Lead and stakeholders.

Support internal and external stakeholders via email, MS Teams, and ticketing systems.

Participate in on-call rotation and support activities outside of standard office hours.

• Cloud & Platform Support

Support cloud-native services running on Azure (AKS, Azure Functions, Azure Service Bus).

Investigate issues related to containerized workloads, messaging, and event-driven systems.

Monitor system health, performance, and availability in collaboration with DevOps teams.

• Database & Data Investigation

Troubleshoot data-related issues using PostgreSQL.

Write and execute SQL queries to investigate incidents and validate data integrity.

Assist with identifying data inconsistencies, performance issues, and transactional errors.

• Quality, Documentation & Continuous Improvement

Maintain and update support documentation, runbooks, and customer alerts.

Contribute to knowledge base articles and known-issue documentation.

Participate in post-incident reviews and recommend preventive or corrective actions.

• Cross-Team Collaboration

Work closely with Engineering, QA, DevOps, Architecture, and Product teams.

Participate in daily stand-ups, incident reviews, and technical discussions.

Support training sessions and knowledge transfer activities to improve overall support readiness.

Required Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 4+ years of experience in Software Support, Application Support, or Software Engineering roles.
• Excellent written and spoken English is required.
• Strong experience troubleshooting .NET Core/.NET applications and Web APIs.
• Solid knowledge of Azure PaaS services, Docker, Kubernetes, and CI/CD pipelines.
• Strong experience with PostgreSQL and SQL-based investigations.
• Experience with secure systems, authentication, and identity providers.

Desired Skills & Experience

• Proven ability to debug complex production issues and drive them to root cause resolution.
• Hands-on experience with RESTful APIs, event-driven systems, and messaging platforms.
• Familiarity with Blazor-based applications and frontend/backend interaction.
• Experience with Git, Jira, and incident/ticket management workflows.
• Fintech or financial systems support experience is a strong plus.

Soft Skills

• Excellent communication skills with a strong customer and service mindset.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Dynamic, proactive, and motivated team player.
• Comfortable working in high-pressure, production-support environments.

#LI-DNI

Team Lead – Payments Team  

Role Overview 

The Team Lead for the Payments Engineering team is responsible for leading the development, stability, and evolution of the TreasuryXpress Payment Hub. This position combines strong technical capabilities, deep payments-domain knowledge, and leadership skills to ensure secure, compliant, and scalable payment processing across the application. 

Key Responsibilities 

Technical Leadership & Execution 

- Lead design and development of payment components including creation, validation, enrichment, workflow, export, sanctions screening, and bank connectivity. 

- Oversee XML/ISO20022/MT/MX and CBPR+ payment transformations. 

- Ensure proper functioning of the rules engine for validation, enrichment, and workflow. 

- Drive improvements in resiliency and performance for payment pipelines. 

- Collaborate with architects to align the payments domain with modern cloud-native patterns. 

Team Management & Coaching 

- Lead, mentor, and support a team of engineers. 

- Conduct 1:1s, performance assessments, and career development. 

- Foster ownership, accountability, and engineering excellence within the team. 

Delivery Ownership 

- Manage sprints, backlog, planning, grooming, and delivery. 

- Partner with Product Management to translate business needs into actionable tasks. 

- Ensure on-time delivery aligned with TX quarterly release cadence. 

Quality & Compliance 

- Ensure compliance with Sanctions Screening, CBPR+, and audit obligations. 

- Ensure automated testing coverage and strong QA collaboration. 

- Support penetration testing and security assessments. 

Cross-Functional Collaboration 

- Work with DevOps on deployments, monitoring, and environment health. 

- Support Implementation and Support teams on high-priority client issues. 

- Partner with QA, Product, Architecture, Support, and DevOps. 

Production Stability & Incident Response 

- Act as escalation point for payment-related incidents. 

- Ensure effective communication with support teams. 

- Conduct post-incident reviews. 

Required Qualifications 

- Strong experience with .NET Core / C#, microservices, cloud-native architectures. 

- Deep knowledge of payments (XML, ISO20022, MT/MX), workflows, bank connectivity, CBPR+. 

- Strong experience with SQL/PostgreSQL. 

- Experience in secure SaaS multi-tenant financial applications. 

- Excellent leadership, communication, and coordination skills. 

Preferred Qualifications 

- Experience leading fintech or payments teams. 

- Azure cloud, Kubernetes, asynchronous queues. 

- Experience with distributed global teams. 

- Exposure to AI-enhanced financial workflows. 

Success Indicators 

- Stable, performant, compliant payment processing. 

- Strong team autonomy, clarity, and predictable delivery. 

- Reduced incidents, improved quality and velocity. 

 #LI-DNI

#LifeAtBottomline