The IT Support & Service Desk Technician provides on-site and remote technical support for end-users, prepares and deploys laptops for new hires, and helps maintain a small but accurate IT inventory. 

​This role Reports to the IT Manager and works closely with both local and remote teams to ensure smooth day‑to‑day IT operations. 

Responsibilities:

• End-User Support: Provide on-site and remote technical support for end-users on Windows and macOS devices, including basic network and printer troubleshooting. 

• Service Quality & Response: Monitor and work IT service desk/ticket queues, ensuring timely response, clear communication, and accurate documentation of issues and resolutions. 

• Incident Management: Log and track service requests and incidents using a ticketing system, ensuring timely resolution and communication with end-users. 

• Endpoint Provisioning & Setup: Prepare, configure, and deploy laptops and peripherals for new hires (accounts, standard software, security tools, and access). 

• IT Equipment Logistics & Delivery: Ship, receive, and process IT equipment (new gear, returns, replacements), ensuring items are tested, labeled, and recorded in inventory. 

• Asset & Inventory Management: Maintain and update IT asset and inventory records for laptops and accessories, including check-in/check-out and lifecycle updates. 

• User Account Administration: Assist with user account management (password resets, access requests, and basic permissions changes) following established procedures. 

• Issue Escalation & Coordination: Escalate complex technical issues to senior IT staff or vendors when needed and follow through to resolution. 

• Technical Troubleshooting & Problem Solving: Diagnose and troubleshoot technical issues and escalate complex problems to the next level of support and follow through to resolution. 

• Documentation & Knowledge Management: Contribute to and use internal documentation and knowledge base articles for common issues and standard setups. 

• Office Moves & Workstation Setup: Support small office moves or changes (desk moves, basic cabling, workstation setup). 

• Security Awareness & Compliance Support: Ensure day-to-day adherence to IT security policies in endpoints, assist in basic user access management, and reinforce security best practices with end-users (e.g., phishing, device hygiene). 

• User Training & Onboarding Support: Provide basic training for end‑users on how to use their devices and standard business applications, especially during onboarding.  

• Conference Room Support: Provides hands-on support for conference rooms, including setup, testing, and troubleshooting of AV equipment, video conferencing systems, and room technology. Ensures meetings start on time, assists users with connectivity or presentation issues, and proactively maintains room readiness. 

• Vendor Coordination: Liaise with external service providers for hardware warranty claims, repairs, and simple procurement requests as directed by the IT Manager. 

• Collaboration with Remote IT Teams: Collaborate with remote IT support team members to coordinate IT onboarding and offboarding tasks and ensure consistent standards across locations. 

Position Requirements:  

• 1-3 years of experience IT support, help desk, or service desk role (internship or similar experience acceptable for junior candidates). 

• Strong troubleshooting skills for Windows 11 and macOS workstations, common business applications, and basic network connectivity. 

• Experience using a ticketing system for tracking support requests and documenting work. 

• Familiarity with remote support tools (remote desktop, screen sharing, or similar). 

• Comfortable managing a small hardware inventory and keeping records organized and up to date. 

• ​Excellent customer service, communication, and teamwork skills, with the ability to support non-technical users. 

• Strong organizational skills and the ability to prioritize and complete tasks on time in a fast-paced environment. 

• Ability to work independently and in a team environment. 

Nice-to-have qualifications:

• Experience in a hybrid environment with both on-site and remote staff. 

• Basic knowledge of identity and access management (mainly Microsoft 365 and SSO/MFA tools). 

• Relevant certifications such as CompTIA A+, Network+, or similar. 

• Knowledge of IP Telephony technology and Conference Room systems is also a plus. 

Physical Requirements:

• Ability to lift and carry computer equipment and boxes weighing up to 50 lbs independently, as needed. 

• Sufficient manual dexterity to work with tools, cabling, and small connectors and parts, and to operate a keyboard and mouse. 

What You’ll Do

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology supports enterprises and leading AI labs with resilient, efficient, and high-performance solutions for accelerated computing. With a rapidly expanding global data center footprint, CoreWeave is consistently recognized for innovation and industry leadership.

As a Regional Inventory Control Manager, you will lead the inventory control program across a cluster of data centers and 1PL locations within your region. You will be accountable for regional inventory accuracy, discrepancy aging, audit readiness, and the performance and development of the Inventory Control Specialists (ICS) and site IC leads under your span.

You will turn standards and playbooks into day‑to‑day execution at sites, ensuring that serialized assets, spares, and project materials are controlled with hyperscaler‑grade rigor.

Core duties:

• Own regional inventory accuracy, discrepancy aging, and audit outcomes for Inventory Control.
• Lead, coach, and develop Inventory Control Specialists (ICS) and site IC leads across multiple data centers and 1PL locations.
• Standardize and enforce inventory control SOPs, cycle count programs, and reconciliation routines across your region.
• Partner with Data Center Operations, Global Logistics, Finance, and Security to ensure SOX‑ready controls, clean handoffs, and clear accountabilities.
• Use data and KPIs to identify gaps, drive corrective actions (RCA/CAPA), and deliver measurable improvements in control, speed, and quality.

About the Role

We are looking for a hands‑on regional manager who can move comfortably between the floor and leadership rooms. You will spend time with ICS teams at sites, in the systems (NetSuite, asset tools, WMS), and in reviews with DC Ops and Finance.

This is a people‑leadership role with regional scope and strong cross‑functional influence. You will shape how CoreWeave protects billions of dollars of assets, from initial receipt through their lifecycle in our data centers.

Team Leadership and Development

• Directly manage Inventory Control Specialists and/or Area IC Managers across your region.
• Own hiring, onboarding, training, and performance reviews for IC roles in your span.
• Build a strong IC culture around accuracy, documentation, safety, and cross‑functional partnership.
• Identify high‑potential ICs and develop them into leads/supervisors to improve span of control at large or complex sites.

Operational Execution and Standards

• Ensure consistent implementation of IC SOPs, policies, and MFCP/5S standards across all sites in your region.
• Monitor daily IC activities (receiving controls, tagging, binning, moves, cycle counts, RMAs, documentation) via system reports and site reviews.
• Partner with DC Ops leads to align work order consumption, spares flows, and floor‑ready material control with IC routines.

Inventory Control, Counts, and Reconciliation

• Own the regional cycle count and physical inventory schedule, making sure all required counts are executed on time and to standard.
• Review variance reports, drive investigation quality, and ensure discrepancies are closed within SLA (e.g., 7–14 days depending on severity).
• Ensure that NetSuite, asset systems, and any WMS reflect accurate, reconciled inventory positions across your sites.
• Coordinate with Finance and Audit on annual physicals, SOX testing, and remediation.

Governance, KPIs, and Continuous Improvement

• Define and manage regional IC KPIs, including:
• Inventory accuracy (by count and value)
• Discrepancy aging (median, P90)
• Investigation closure rate within SLA
• Audit findings (count, severity, and on‑time closure)
• Run regular regional IC reviews with DC Ops, Finance, and GLO leadership; publish KPI packs and action plans.
• Identify systemic issues (e.g., labeling, process gaps, tooling pain points) and lead regional improvement initiatives in partnership with the Global IC Program Manager and GLO.

Cross‑Functional Collaboration

• Serve as the primary IC point of contact for your region with:
• Data Center Operations leadership
• Global Logistics (warehousing, transportation, 3PL / 1PL)
• Finance/Accounting and Audit
• Security and EHS, where IC touches physical controls
• Ensure clear RACI and escalation paths for IC issues (e.g., missing assets, documentation gaps, SOX concerns).

Qualifications

Must‑Have

• 7+ years in inventory control, asset management, or logistics/warehouse operations, with multi‑site or regional scope.
• Proven people leadership experience, managing IC, warehouse, or logistics teams (direct reports) across one or more sites.
• Deep understanding of serialized inventory control: cycle counts, physicals, reconciliations, discrepancy investigation, and documentation.
• Experience working in ERP and asset tools (e.g., NetSuite, Snipe‑IT or similar), with comfort pulling and interpreting operational reports.
• Demonstrated ability to read, interpret, and enforce SOPs and control frameworks (SOX or similar).
• Strong communication skills; able to align IC teams, DC Ops, Finance, and leadership around targets and corrective actions.
• Willingness and ability to travel frequently within your region.

Preferred

• Experience in data center, cloud, AI infrastructure, or other high‑value hardware environments.
• Familiarity with SOX §404 or other regulated inventory environments.
• Exposure to Lean, 5S, or continuous improvement methods in an operations context.
• Bachelor’s degree in Supply Chain, Logistics, Business, Industrial Engineering, or related field (or equivalent experience).

Tools and Systems

• ERP (e.g., NetSuite or similar) and asset management tools
• Cycle count and inventory reporting solutions
• Standard BI / reporting tools and office productivity suites

Wondering If You’re a Good Fit?

You might thrive in this role if:

• You care deeply about accuracy and controls, and you like seeing clean data match reality on the floor.
• You enjoy coaching site teams, visiting locations, and turning global standards into simple, repeatable routines.
• You are comfortable using data to tell a story, arguing for headcount or process change with facts, and then tracking outcomes over time.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast. We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning.

Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems.

As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Compensation

The base salary range for this role is $85,000 to $105,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation.

In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

Summary

The HR Coordinator is a key member of the Human Resources team and supports the delivery of efficient, high-quality HR services that align with organizational goals, regulatory requirements, and Otterbein’s mission: “Inspired by faith, we strive to enrich individual life journeys for all.”

Serves as the primary point of contact for onboarding coordination, ensuring new hires are properly entered, processed, and set up across all HR systems, while providing comprehensive HR administrative support.  The HR Coordinator partners with leaders, candidates, and partners to ensure a smooth hiring and onboarding experience while maintaining accurate records, supporting compliance, and delivering exceptional customer service.

Primary Duties and Responsibilities

Onboarding Coordination

• Serves as the primary point of contact for new hire onboarding.
• Coordinates pre-employment requirements including background checks, drug screenings, TB testing, physicals, and other onboarding compliance requirements
• Maintains applicant tracking system and ensures accurate documentation of recruitment activity
• Coordinates and supports new partner orientation, including materials preparation, logistics, and facilitation of classes.
• Provides orientation for specific populations (e.g., minor partners, students)

HR Administrative Support

• Maintains required logs, reports, and documentation to support compliance with state and federal regulations
• Assists with maintaining accurate and compliant employee files and documentation in accordance with regulatory requirements
• Provides administrative support to HR team members and assists with special projects as assigned

Systems & Partner Support

• Sets up and maintains new hire access across required systems (e.g., HRIS, scheduling, learning platforms) and assists partners with system access and navigation
• Serves as a resource for basic systems & apps troubleshooting and user support

Community Outreach & Recruitment Support

• Participates in career fairs and community outreach efforts to promote Otterbein as an employer of choice
• Builds and maintains relationships with schools, job coaches, and community organizations
• Supports recruitment initiatives and pipeline development activities

Team & Operational Support

• Provides back-up support to other HR team members as needed
• Assists with coordination of HR-related events and initiatives
• Performs other duties as assigned

 Experience & Qualifications

• High school diploma required, degree in HR strongly preferred
• Minimum of 3–5 years of administrative or related experience
• Experience supporting recruitment or HR processes preferred
• Strong customer service and organizational skills
• Knowledge of HR practices and employment regulations preferred
• Proficient in Microsoft Office, including Excel
• Ability to handle confidential and sensitive information

 Skills & Characteristics

• Strong attention to detail and follow-through
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Strong organizational and coordination skills
• Demonstrates professionalism, discretion, and sound judgment
• Collaborative team player with a customer-service mindset

Work Environment

• Typical office environment with occasional exposure to healthcare settings
• May lift up to 15 pounds occasionally
• Possible exposure to communicable diseases, hazardous materials, or workplace incidents
• May interact with individuals in high-stress situations