Quality Control Jobs in Lagos.
All active Quality Control roles based in Lagos.
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Operations Governance & Quality Manager
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About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About The Role
Zipline’s operations are scaling rapidly across Africa, with increasing complexity across countries, partners, and service models. We are seeking an Operations Governance & Quality Manager to build and enforce the systems that ensure our operations remain consistent, high-quality, and scalable as we grow.
This role owns the governance of Zipline’s operating model across the region, including SOPs, and operational standards, as well as the definition of operational roles, required skill sets, and certification frameworks needed to execute them effectively. It also owns structured change management for operational processes, ensuring updates to workflows, systems, and standards are effectively deployed, adopted, and sustained across the network. Improvements are reinforced over time through strong governance, audits, and adoption mechanisms.
This is a highly cross-functional role, working closely with Operations, Process Improvement, Data, Compliance, and Academy teams to ensure service delivery is reliable, scalable, and aligned with global standards—while establishing fast feedback loops to continuously refine processes, capability building, and rollout approaches.
Success in this role requires strong attention to detail, structured thinking, and the ability to enforce standards while remaining pragmatic in complex, real-world environments.
What You'll Do
Governance & Operating Model Standards
- Establish governance frameworks that ensure consistent execution of operations at scale, enabling rapid onboarding of new locations without compromising quality or consistency.
- Define, document, and maintain SOPs, policies, and operational standards across countries and Zipline distribution centers.
- Manage change control processes for updates to workflows, systems, and standards.
- Build and continuously refine a scalable governance playbook to support repeatable, high-quality launches across new markets.
Quality Assurance & Compliance
- Design and implement standardized quality assurance programs, including audits, scorecards, and performance checks.
- Design and deploy tools, metrics, and reporting mechanisms that empower local teams to own adherence to operational and quality standards across the network.
- Identify gaps in adherence and partner with Process Improvement and local teams to drive corrective actions.
- Monitor and track resolution of audit findings and recurring issues.
Adoption, Training & Capability Enablement
- Ensure new processes and improvements are clearly documented and embedded into SOPs.
- Define and maintain role expectations, skill requirements, and training frameworks across operations, partnering with the Academy to keep certifications current and aligned with evolving standards.
- Partner with the Academy to continuously develop and improve training content, ensuring alignment with operational standards and real-world execution needs.
- Lead structured rollouts of new processes and best practices, ensuring strong adoption and minimizing operational drift or fragmentation across countries.
- Build mechanisms to ensure long-term sustainability of operational improvements, including reinforcement through training, certification, and audits.
What You'll Bring
- 6+ years of experience in operations governance, quality, service assurance, or similar roles.
- Strong experience defining SOPs, policies, and operational standards.
- Proven experience designing and implementing quality assurance and audit frameworks.
- High attention to detail and strong organizational skills.
- Strong analytical mindset and ability to work with performance data.
- Experience working in multi-country or complex operational environments.
- Ability to influence and enforce standards across teams without direct authority.
- Strong communication and stakeholder management skills.
- Pragmatic, structured, and highly accountable, with a focus on consistency and execution.
- Mission-driven, adaptable, and energized by solving complex operational challenges.
- Certifications in Lean Six Sigma, Operational Excellence, or ISO standards are a plus.
Other Information
This role is based in-country with significant travel, and requires regular engagement with operational sites and field teams.
What Else You Need To Know
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!Ready to apply?
Apply to Zipline
Who We Are - About NewGlobe
NewGlobe is working with visionary governments around the world to dramatically improve the quality of basic education. Founded in 2007, we partner with governments to provide integrated school management, teacher professional development, instructional design innovation, technological system support, child-centered classroom practice, and parent engagement -- all grounded in learning science -- to ensure each teacher is empowered to engage children in transformational learning, Our data-driven approach has been validated by a Nobel-winning researcher and recognition by international leaders in Education. We imagine a world where all children can access an education that unlocks their full potential.
We need bright minds who want to be part of building a new globe -- a more equitable globe -- to join us. More information: newglobe.education
Technology Group
Technology plays a critical role enabling us to provide transformative education at massive scale in highly resource constrained environments. This is one of the key elements that gives us the ability to deliver radically impactful programmes, creating brighter futures for a generation of children across the world each day. Technology spans several key functions, including product management, business intelligence, software development and IT operations.Working with us, passionate technologists have a chance to directly change the world.
About the Role
We have reached an inflection point where we need to take our data game to the next level. Instead of just providing data to our various departments, we need to start bringing to bear more sophisticated techniques to unlock the potential of our significant data sets. While we collect hundreds of thousands of data points every day from each of our programmes – from the time each teacher spends on each page of every lesson to every pupil’s answer to every question of every assessment – we are yet to fully realise the potential energy of these data sets.
On a technical level, this shift means moving beyond traditional approaches to data engineering, replacing ETL batch processing and data warehousing with event-driven real-time data pipelines and a distributed data mesh; on an organisational level, it means reimagining business intelligence as a skill set embedded in our cross-functional delivery teams, not as a separate team with separate priorities and timelines. And it also means transforming the ways that we expose the data to our users, providing richer, more actionable interfaces.
The Senior Engineer will help to lead the charge on this transformation, bringing experience to bear, both on the systems themselves, as well as mentoring and developing other team members.
This role reports to the Business Intelligence Lead, but will routinely be embedded in cross-functional delivery teams, working collaboratively to deliver our next generation data products.
What You Will Do
- Build next generation event-driven data processing pipelines that cleanse, enrich, and aggregate a range of different data sets as part of a globally distributed and cross-functional software development organisation
- Deploy these data pipelines in line with continuous delivery practices and principles
- Improve the scalability, stability, accuracy, and efficiency of our existing data platform - it’s not all just green field!
- Develop and mentor other members of the business intelligence department
- Monitor our data platforms in order to identify and resolve issues and ensure high-availability of data insights
- Communicate with stakeholders to develop requirements, implement solutions, and collaborate on rollouts
What You Should Have
- 5+ years of enterprise work experience in business intelligence, data engineering, and advanced analytics
- 2+ years of commercial, enterprise experience building data pipelines using Apache Spark and Python (future platform). Familiarity using these tools to consume data from RabbitMQ or Kafka is a plus.
- Experience with one or more types of NoSQL databases and data lakes
- Comfort with version control and continuous delivery
- Familiarity with relational databases, ETL, and reporting tools. Preference for Microsoft technologies (we currently use Microsoft SQL Server 2016/2019, SSIS, and SSRS)
- Fluency with warehouse design and dimension modelling (star schemas, snowflakes, etc)
- Experience or interest in results-driven, lean/agile environments
- Basic DBA skills
- Ability to prioritize and execute tasks in a fast-paced environment
What We Offer
- The opportunity to make a difference for children every day at a proven, internationally recognized, mission-driven company.
- Flexible hybrid working arrangement.
- Take the lead and help us grow our engineering team
- The opportunity to work on challenging and innovative projects
Values of Successful Employees at NewGlobe
We are looking for new joiners who are energized by our mission and share our values.
Detailed doers, creative problem-solvers, relentless advocates, malleable learners, data-driven decision-makers and curious investigators do well at NewGlobe. Learn more about our values and how to succeed as a job-seeker at NewGlobe on our LinkedIn page.
What to Expect from the Interview Process
We have a rigorous, merit based hiring process. The process is designed to simulate the essential parts of the job and introduce you to your role in the business should you join our team. Apply via our website.
We will never ask for payment as part of the interview process and we are committed to a fair process free of discrimination based on gender, race, ethnicity, citizenship or disability.
Ready to apply?
Apply to NewGlobe
Head, POS Hardware & Repair
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Who We Are
Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.
What We Do
At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses, such as credit, overdrafts, etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
About the Role
The Head of POS Hardware & Repair is a strategic technical leadership role focused on ensuring the quality, reliability, and serviceability of all Point of Sale (POS) hardware devices used by the company. This individual acts as the primary technical liaison with POS manufacturers, driving design and component selection to meet rigorous company standards and optimize for easy, cost-effective repair in the Nigerian market. This role directly manages and oversees all POS device repair operations.
Key Responsibilities
1. POS Hardware Quality Assurance & Design Strategy
- Manufacturer Liaison: Serve as the main technical point of contact with all POS hardware manufacturers.
- Design Adherence & Vetting: Rigorously review and audit manufacturer design specifications and component lists to ensure strict adherence to the company's recommended designs, quality standards, and use of robust, reliable components.
- Design for Serviceability (DFS): Proactively recommend specific design updates, modifications, and material changes to manufacturers that simplify repair processes, reduce component costs, and improve the Mean Time to Repair (MTTR).
- Component Reliability: Evaluate and approve critical hardware components (e.g., batteries, screens, printers) based on reliability data, failure rates, and long-term supply stability.
- Failure Analysis: Partner with Engineering/Data teams to conduct root cause analysis (RCA) on recurring hardware failures and translate these findings into concrete, mandatory design improvements for manufacturers.
2. Local Market Adaptation & Relevance (Nigeria Focus)
- Market Insight: Maintain deep, continuous awareness of the operational reality, environmental conditions, and logistical challenges specific to the Nigerian market.
- Design Recommendation: Translate local environmental and usage data (e.g., power fluctuations, dust, handling) into practical design requirements (e.g., ruggedization, better component protection) for manufacturers.
- Spare Part Management: Define and validate the list of required spare parts that must be provided by the manufacturer, ensuring they are the most critical and highest-failure-rate components suitable for the local repair environment.
3. POS Repair Operations Oversight
- Repair Strategy: Define the strategy and operational model for all POS device repair operations, including internal repair centers and outsourced service providers.
- Performance Management: Manage and monitor the performance of the repair function against key metrics, focusing intensely on reducing Mean Time to Repair (MTTR) and improving the First-Time Fix Rate.
- Process Standardization: Develop and enforce standardized repair procedures, diagnostics, and quality control (QC) protocols to ensure consistent, high-quality repair outputs across all channels.
- Tooling & Training: Approve and oversee the technical training and certification of all repair technicians and ensure they have the necessary diagnostic equipment and tools.
- Repair Data Reporting: Establish a robust reporting structure for tracking component failure rates, repair costs, and inventory of parts used in repair to inform future design changes.
Qualifications and Experience
- Education: Bachelor’s degree in Electrical Engineering, Electronics Engineering, Mechatronics, or a closely related technical field.
- Experience: Minimum of 8+ years of experience in hardware engineering, quality control, technical operations, or product service management, with at least 3 years in a leadership role.
- Technical Expertise: Deep, hands-on knowledge of embedded systems, circuit board components, electronic repair methodologies, and diagnostic tools, particularly within the POS, terminal, or embedded payment device space.
- Manufacturer Management: Proven track record of successfully managing technical relationships with international hardware manufacturers, including design review and quality auditing processes.
- Operational Acumen: Experience managing complex repair/service operations, with a strong focus on KPIs like MTTR, Cost-of-Repair, and Failure Rate analysis.
- Market Knowledge (Highly Preferred): Direct experience with hardware deployment and service operations in the Nigerian or similar emerging markets, understanding the unique environmental and logistical constraints.
- Soft Skills: Exceptional negotiation, technical communication, and analytical skills.
What we can offer you
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits.
What to expect in the hiring process
- A preliminary phone call with the recruiter
- An interview with the hiring team.
- An interview with a member of our executive team.
Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Ready to apply?
Apply to Moniepoint
Technical Financial Crime Manager
About Paystack
Over the past nine years, Paystack has established itself as a pioneer in African fintech with a mission to help merchants get paid by anyone, anywhere in the world. Processing over $300 million in monthly transactions, our modern payments infrastructure supports tens of thousands of notable corporations, including MTN, Bolt, and Domino’s Pizza.
As we enter a phase of accelerated growth, we are seeking a Technical Financial Crime Manager to own, design, and scale our fraud and AML detection capabilities. This role sits at the intersection of data, engineering, and financial crime operations, with end-to-end accountability for ensuring our monitoring systems are technically robust, domain-accurate, and scalable across multiple markets.
This is a hands-on technical leadership role. You will define detection logic, guide system design, and directly influence how financial crime risk is identified and managed at Paystack, while also leading and developing high-performing fraud and AML teams.
What You’ll Do
As the Technical Financial Crime Manager, you will run the day-to-day fraud and AML detection stack; from data and rules to operational outcomes. You will combine deep technical expertise with financial crime domain knowledge to design effective monitoring systems, manage domain specialists, and ensure Paystack remains a safe, trusted payments platform.
You will be accountable for:
- The technical quality and effectiveness of fraud & AML monitoring logic
- The operating model and performance of Financial Crime Monitoring teams
Translating risk, regulatory, and business requirements into scalable detection systems
Key Responsibilities
Technical Ownership of Detection & Monitoring
- Define, build, test, and optimise fraud and AML detection rules, scenarios, thresholds, and models used in production systems.
- Translate complex datasets and domain insights into actionable detection logic embedded in monitoring and alerting platforms.
- Establish feedback loops between investigation outcomes and detection logic to continuously improve signal quality.
- Measure and manage detection performance using quantitative metrics (precision, recall, false positives, alert-to-case conversion, loss metrics).
Maintain structured, auditable documentation of rules, logic, assumptions, and changes.
Data Analysis, Modelling & Insights
- Analyse large, complex transactional and behavioural datasets to identify emerging fraud and AML risks across markets.
- Design and implement statistical models, machine learning approaches, and/or time-series analysis to enhance detection capabilities.
- Build and own dashboards and reporting frameworks tracking KPIs, SLAs, alert quality, investigator productivity, and risk outcomes.
Conduct trend analysis, root cause analysis, and deep dives on losses, typologies, and control gaps.
Financial Crime Oversight
- Own the end-to-end fraud and AML detection domain, ensuring alignment between prevention, detection, investigation, and remediation.
- Apply deep understanding of fraud typologies, AML/CTF risks, sanctions, and regulatory expectations to detection design.
- Manage the Fraud and AML operational teams (specialists and first-line managers) to ensure adequate coverage, capability and day-to-day execution.
- Translate regulatory, partner, and audit requirements into scalable technical and operational controls.
- Stay ahead of evolving financial crime patterns, market-specific risks, and regulatory developments across Paystack’s footprint.
Tooling, Automation & Scale
- Partner with Product and Engineering to embed detection logic into core systems and improve monitoring, alerting, and case management tooling.
- Drive automation initiatives to reduce manual effort, improve consistency, and enable scale without compromising control quality.
- Identify and prioritise enhancements to monitoring platforms, workflows, and data pipelines.
- Ensure fraud and AML tooling evolves in line with transaction growth, new products, and new markets.
Operational Excellence
- Build and continuously improve operational processes, SLAs, KPIs, and quality frameworks across Fraud and AML teams.
- Use data and metrics to manage performance, capacity, and outcomes, ensuring teams operate efficiently and effectively.
- Identify gaps, risks, and inefficiencies, leading initiatives to strengthen controls and scale operations sustainably.
- Balance speed, quality, regulatory expectations, and customer experience in day-to-day decision-making.
Cross-Functional & Executive Collaboration
- Work closely with Product, Engineering, Data, Risk, Compliance, Legal, and Customer Operations.
- Influence roadmap priorities related to fraud, AML, and financial crime tooling.
- Provide clear updates to senior stakeholders on operational performance, risks, and emerging issues
Support audits, partner reviews, and regulatory engagements as a subject matter expert.
Who We’re Looking For
Required
- 7+ years in financial crime roles in payments, fintech, banking, or financial services.
- Strong technical expertise in data analysis, including advanced SQL and experience working with large, complex datasets.
- Expert Python skills, including experience with libraries such as pandas, NumPy, scikit-learn, statsmodels, and/or model pipelines.
- Proven experience designing, building, and tuning risk detection systems (fraud, AML, or similar).
- Solid understanding of statistical modelling, machine learning, and/or time-series forecasting, with experience deploying models into production or operational workflows.
- Ability to translate data insights into operational detection logic used by investigators and automated systems.
- Experience measuring and optimising detection performance using quantitative metrics.
Strong systems thinking: able to design scalable, maintainable monitoring frameworks rather than one-off rules.
- Deep understanding of financial crime typologies, fraud patterns, AML/CTF requirements, and regulatory obligations.
- Experience operating within fraud, AML, risk, or compliance functions in payments, fintech, or financial services.
- Proven experience leading and developing teams, including setting direction, coaching, and performance management.
- Ability to balance technical depth with practical operational decision-making.
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
High ownership mindset and comfort operating in ambiguous, high-growth environments.
Preferred
- Experience with dbt and modern analytics stacks.
- Experience with version control systems (GitHub).
- Experience with AI-assisted tooling or advanced analytics platforms.
- Familiarity with monitoring platforms, alerting systems, transaction screening, and case management tools.
- Experience working with OLTP (MySQL/PostgreSQL/SQL Server), OLAP (Redshift/BigQuery/Snowflake), and NoSQL (MongoDB) databases.
- Industry certifications such as ACAMS, ICA, CFE, CFCS, or similar.
Why This Role Matters
This role is foundational to Paystack’s ability to scale safely. You will define how financial crime detection works at Paystack, combining strong technical systems with sound domain judgment. Success in this role directly protects customers, merchants, partners, and the broader financial ecosystem while enabling Paystack’s continued growth across Africa and beyond.
This role is open to candidates based in Nigeria, Ghana, Kenya, or South Africa
Ready to apply?
Apply to Paystack
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