About Company

Decisions + ProcessMaker is a leading intelligent process automation platform for the enterprise, combining Decisions' rules-driven automation and application-building capabilities with ProcessMaker's industry-leading low-code BPM platform. Together, we give organizations the tools to automate complex processes, enforce business logic at scale, and build mission-critical applications. Our platform is trusted by enterprises across financial services, education, insurance, healthcare, and government to drive operational efficiency and accelerate digital transformation.

As we continue to scale globally following our merger, we are expanding our Revenue Operations team to support GTM alignment, data integrity, and systems excellence across the full customer lifecycle.

About the Role

We are looking for a detail-oriented and process-driven Sales Operations Analyst to serve as a dedicated operational partner to our Sales team. This role is the connective tissue between Sales and RevOps - owning the day-to-day processes, tools, and transactional workflows that allow our sellers to operate efficiently and close business faster.

You will be embedded in the rhythm of the Sales organization, handling everything from order form execution and deal desk support to enablement coordination and performance reporting.

Key Responsibilities

Sales Process & Deal Support

• Own the order form and contract execution process, ensuring accuracy, completeness, and alignment with deal terms prior to signature
• Support deal desk operations, including non-standard deal review, discount approvals, and cross-functional coordination with Finance and Legal
• Maintain and improve sales process documentation, playbooks, and stage-gate definitions in alignment with RevOps SOPs
• Identify and escalate process bottlenecks that slow deal velocity or create downstream data quality issues

Systems & Data

• Serve as the Sales team's primary Salesforce resource - managing opportunity hygiene, pipeline data accuracy, and CRM workflow adherence
• Build and maintain Salesforce reports and dashboards that give sellers and sales leadership real-time visibility into pipeline, activity, and quota performance
• Partner with the Salesforce Admin to translate Sales team needs into system requirements and configurations

Enablement

• Coordinate onboarding and ongoing enablement for new Sales hires, including tool access, process walkthroughs, and resource documentation
• Maintain the Sales team's enablement library - pitch decks, order form templates, pricing guides, and process SOPs
• Act as the first point of contact for Sales team questions on process, tools, and deal execution

Reporting & Analytics

• Produce weekly and monthly Sales performance reports covering pipeline, bookings, win/loss, and rep-level activity metrics
• Support quarterly business reviews and board-level reporting with accurate, well-structured Sales data
• Track and analyze sales cycle trends, conversion rates, and forecast accuracy to surface actionable insights for leadership

Qualifications

• Bachelor's degree in Business, Finance, or a related field
• 3–5 years of experience in Sales or Revenue Operations
• Hands-on Salesforce experience with strong proficiency in reports, dashboards, and opportunity management
• Familiarity with order form and contract processes in a B2B SaaS environment
• Strong Excel skills; experience with Power BI tools a plus
• Highly organized with strong attention to detail and the ability to manage multiple priorities under deadline
• Clear communicator who can translate operational complexity into simple guidance for Sales stakeholders

Preferred Experience

• Experience supporting an enterprise B2B Sales team in a SaaS or recurring revenue business
• Exposure to deal desk, CPQ, or contract lifecycle management workflows
• Familiarity with sales engagement or enablement tools (Gong, Outreach, ZoomInfo, etc.)

What Success Looks Like

• Sales team spends more time selling and less time navigating operational friction
• Order forms and deal execution are accurate, fast, and consistently compliant
• Pipeline data in Salesforce is clean, current, and trusted by leadership
• Sales performance reporting is on-time, accurate, and drives clear decisions
• Strong reputation as a reliable, responsive partner to the Sales organization

We’re looking for a Senior Integration & Business Process Engineer to design, build, and optimize Business Process Automation (BPA) solutions and system integrations using ProcessMaker. In this role, you’ll combine backend development, API integrations, and workflow design to deliver reliable, high-quality solutions that drive measurable operational improvements for our customers.

What You’ll Do

• Deliver BPA and integration solutions that meet or exceed customer requirements, timelines, and quality expectations.
• Analyze business processes to identify inefficiencies and implement solutions that produce measurable improvements in efficiency and reliability.
• Design and configure workflows, forms, and robust integrations with external systems, using technologies such as:
  • HTTP / REST APIs
  • SOAP / XML integrations
• Develop and maintain backend components using PHP and the Laravel framework, applying solid programming principles (deep framework expertise is not required).
• Implement API authentication mechanisms (API keys, OAuth, tokens) and handle data transformations using JSON and XML.
• Troubleshoot and resolve integration and workflow issues efficiently to minimize customer impact.
• Collaborate closely with Technical Leads, Project Managers, and customers to refine requirements and ensure successful delivery.
• Document integration designs, workflows, and technical decisions clearly.
• Recommend product and process improvements based on customer feedback and real-world usage.

What You Bring:

• Bachelor’s degree in Computer Science, Systems Engineering, or a related field (completed or in progress).
• Experience in backend software development using PHP, preferably with Laravel.
• Experience building and consuming integrations via web services, including REST APIs and SOAP/XML.
• Solid understanding of API design and integration patterns, including error handling, retries, and edge-case management.
• Experience using Git for version control, with collaboration through GitHub.
• Ability to understand customer and business requirements and translate them into effective technical deliverables.
• Strong verbal and written communication skills in English.
• Experience or familiarity with Business Process Automation (BPA) concepts and/or BPMN-based workflows.

Nice to Have

• Front-end development experience with Vue.js.
• Familiarity with frontend libraries such as Axios for API consumption.
• Experience with webhooks, asynchronous processing, or background jobs.
• Familiarity with SFTP or file-based integrations.
• Experience integrating with third-party SaaS platforms (e.g., CRM, ERP, DMS)

Success Looks Like

• Customers see clear, measurable improvements in process efficiency and reliability.
• Delivered solutions consistently meet scope, timeline, and quality expectations.
• Integration issues and defects are identified and resolved before go-live.
• Workflows and integrations are stable, well-documented, and easy to support.