What you’ll do:

This role operates in mix between 1-1 with top clients and a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.

•  Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities.
• Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
• Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes
• Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
• Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings.
• Build success stories, case studies, and business reports to showcase impact and support internal and external alignment.
• Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
• Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

What we’re looking for:

• Bachelor's degree, preferably in business or engineering
• Fluent in English and Ukrainian
• 2+ years of account management, sales, business development or other relevant experience
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• High level of organization, focus, and ability to work under pressure

Extra Points we need from you:

· High-volume- outbound environment experience, comfortable handling large outreach volumes.

· Experience with CRM platforms like Sales Force and expertise in sales reporting.

· Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.

· Proven track record in working with international clients across diverse industries.

· Experience selling B2B solutions in a highly consultative manner.

More about the role:

The Account Manager will provide Public Relations and Communications advisory services for a diverse portfolio of client accounts, ensuring that client satisfaction is maintained at the highest level. In this role, you will apply strategic thinking to client programs, deploy the firm’s resources to achieve client objectives, monitor client projects on a day-to-day basis, and work under limited supervision or as part of a team.

What you'll do:

• JOB RESPONSIBILITIES

  The Account Manager will typically perform within the following broad categories:

  Client Advisory (35%)

  • Developing and executing creative communication campaigns and project plans
  • Interpreting client needs and solving issues
  • Offering strategic PR and communications counsel to senior client contacts
  • Creating and maintaining productive senior level relationships with clients and stakeholders
  • Communicating clearly and honestly with clients
  • Conducting account and project audits
  • Measuring success of Burson projects and reviewing them with clients

  Project Implementation (35%)

  • Reviewing, editing, writing materials in Ukrainian and English, such as news releases, pitches, backgrounders, fact sheets, whitepapers, Q&As, briefing notes, articles, columns etc.
  • Engaging with media representatives and other stakeholders
  • Liaising with suppliers, e.g. polling firms, technology suppliers, designers etc.
  • Liaising with third-party spokespeople and influencers
  • Developing and executing crisis and issue response materials
  • Monitoring traditional and social media, preparing reports for clients

  Account Management (10%)

  • Responsibility for day-to-day financial management of assigned accounts
  • Preparing client invoice letters and managing accounts receivable issues with clients
  • Managing client budgets
  • Maintaining account profitability
  • Coordinating new client contracts
  • Accurately recording expenses and approving supplier invoices
  • Contributing to forecasts used by senior management to develop business plans for the agency

  Business Development (10%)

  • Networking, developing and following up with new business contacts
  • Keeping track of events and trends and their impact on clients and the firm
  • Contributing to new business strategy discussions and pitches
  • Proposing new project ideas to existing clients (organic growth)
  • Flagging and pursuing new business opportunities
  • Contributing to new business strategy discussions and pitches

  Personal Development (10%)

  • Following the Burson values of Craft, Curiosity, Camaraderie and Counsel
  • Complying with WPP Group and Burson administrative and personnel policies and procedures
  • Proactively maintaining proficiency and developing skills with basic operating programs as well as company-provided AI tools
  • Participating in goal setting, self-assessments, and annual reviews

  This job description does not imply that these are the only duties to be performed by the employee in this capacity. The employee will be expected to perform other related duties as required.

Experience that contributes to success:

• • COMPETENCIES & QUALIFICATIONS:

    • Undergraduate degree, ideally in communications or media studies
    • At least 3-5 years of professional experience in strategic communications, corporate and crisis communications, public affairs, or other related field (agency experience preferred)
    • Specialized industry knowledge and network of contacts
    • Proven ability to use media and stakeholder engagement to achieve client objectives
    • Excellent written and verbal communications skills in Ukrainian and English
    • Ability to multitask and work in a team environment
    • Being a persuasive and articulate communicator
    • Flexibility in delivering high-quality work amid delays, changes in direction, or budget revisions
    • Willingness and proactivity in learning and applying new tools in everyday work, including proprietary Burson AI tools

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