LLM Jobs in Kuala Lumpur.
All active LLM roles based in Kuala Lumpur.
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Job Overview
We are looking for an experienced Infrastructure Services Engineer responsible for designing, operating, securing, and maintaining core shared infrastructure services such as DNS, DHCP, NTP, Active Directory, internal PKI/Certificate Authority, and SMTP.
This role ensures these critical services remain highly available, resilient, secure, compliant, and integrated across cloud, compute, network, storage, and security platforms.
Key Responsibilities
- Administer and maintain DNS, DHCP, NTP, internal CA/PKI, Active Directory, and SMTP systems.
- Monitor service availability, capacity, and performance, ensuring SLA compliance.
- Troubleshoot incidents, service requests, and escalations with strong problem-solving skills.
- Design and implement upgrades, patches, and enhancements for core services.
- Develop automation (PowerShell/Python) to improve efficiency and reduce errors.
- Integrate infrastructure services with cloud, hybrid environments, and security tools.
- Ensure alignment with security policies, hardening guidelines, audit requirements, and regulatory standards.
- Perform certificate lifecycle management and maintain secure configurations.
- Collaborate closely with Compute, Network, Storage, Backup, and Security teams on design and resilience improvements.
- Support infrastructure projects requiring core shared services.
- Prepare documentation including architecture diagrams, SOPs, and operational runbooks.
- Identify risks and contribute to best risk management practices.
- Stay updated on compliance trends, emerging threats, and new technologies.
Required Skills & Experience
- 6–8 years overall IT infrastructure experience (compute, storage, backup, network, cloud).
- 5+ years in resilience, high availability, failover design, and DR planning.
- 5+ years Microsoft Active Directory administration (GPO, domain controllers, auth hardening).
- 5+ years DNS & DHCP management (Microsoft DNS / Infoblox).
- 3–5 years PKI/Certificate Authority experience (cert lifecycle, CRLs, OCSP, TLS security).
- 2–3 years NTP configuration and time synchronization management.
- 3+ years SMTP/email relay infrastructure management.
- Strong knowledge of security, encryption, authentication, hardening, and compliance.
- Experience collaborating with cross-functional infrastructure teams.
- Scripting (PowerShell/Python) — advantageous/preferred.
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality
Ready to apply?
Apply to EncoraWho We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Team
About The Opportunity
What You’ll Be Doing
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Own end-to-end performance of OKX's global chatbot ecosystem, driving improvements in resolution rate, containment/deflection, fallback reduction, and response quality; define and implement global performance standards, and lead the shift from post-deployment stabilization to continuous optimization at scale.
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Serve as the most technically credible AI voice within GBS — applying deep expertise in NLP, intent classification, entity recognition, RAG, prompt engineering, and model evaluation to diagnose issues across model behavior, annotation quality, content gaps, and flow design, and to partner with AI teams on model performance, training data strategy, and new capability evaluation.
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Evolve the bot function into a data-driven intelligence system, including annotation and training data pipelines, intent architecture and taxonomy, knowledge and retrieval optimization, performance feedback loops, and integration with backend systems and knowledge management platforms.
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Drive measurable gains in automation coverage, cost-to-serve, and operational efficiency; establish performance frameworks that connect bot metrics to business outcomes and surface clear drivers of improvement.
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Act as primary GBS representative for bot intelligence across AI/Data Science, Product & Engineering, and Knowledge Management, translating operational insights into technical requirements and model behavior into actionable improvements, and influencing roadmap decisions through data-driven, technically grounded input.
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Lead and develop Bot Operations Specialists and Bot Annotators, building capabilities in AI/LLM literacy, annotation quality, and performance analytics, while driving a culture of technical curiosity, data-driven decision making, and high accountability.
What We Look For In You
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8+ years of experience spanning conversational AI/NLP/LLM systems and operations in fintech, crypto, trading, or high-scale digital platforms, with 4+ years in senior leadership roles managing technical or AI-adjacent teams.
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Strong hands-on expertise in NLP and LLM systems, prompt engineering, RAG, training data and annotation frameworks, and model evaluation and performance diagnostics, plus working knowledge of backend systems (APIs, integrations, data flows).
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Proven track record of improving bot or AI-driven customer experience at scale, delivering measurable gains in automation and efficiency, and building high-performing teams.
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Strong cross-functional collaboration skills and the ability to influence technical and product stakeholders in global, fast-paced environments.
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Strong analytical and problem-solving skills, with excellent English communication skills at both technical and executive levels.
Nice to Haves
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Experience in crypto, fintech, or trading platforms, particularly in high-growth, high-complexity environments.
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Hands-on experience establishing annotation standards (intent taxonomy, entity labeling, outcome classification) and partnering with Knowledge teams to optimize content for LLM retrieval.
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Experience piloting emerging LLM and conversational AI capabilities in production operational contexts.
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Fluency in Mandarin is preferred to better support internal stakeholders and partners across APAC markets.
Perks & Benefits
- Competitive remuneration package (Base salary, Yearly bonus & incentive)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation
#LI-Onsite #LI-JC3
Ready to apply?
Apply to OKX
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
Analytics Intern (Bachelors) — Analytics Delivery Team (Malaysia Data Hub)
Company: WPP Media
Team: Analytics Delivery Team — Malaysia Data Hub
Location: Malaysia (Hybrid/Onsite as per business need)
Internship Type: Internship (Full-time preferred)
Duration: Minimum 5–6 months
About the Role
WPP Media’s Analytics Delivery Team (Malaysia Data Hub) is looking for a Masters-level Analytics Intern to support reporting, dashboarding, and insight generation for business and media stakeholders. This is a hands-on role where you will build and improve Power BI dashboards, write SQL queries for data extraction/validation, and automate workflows using Python.
Key Responsibilities
- Build and enhance Power BI dashboards (DAX measures, data modeling, visuals, drill-throughs, performance optimization)
- Write and optimize SQL queries to extract, validate, and transform data from multiple sources
- Support analytics delivery by converting business needs into clear KPIs, reporting views, and insights
- Use Python to automate data preparation, reporting workflows, and analysis tasks
- Assist with data quality checks, reconciliation, and anomaly detection
- Maintain documentation for dashboards, KPI logic, data definitions, and solution workflows
- Collaborate with analysts, data engineers, and stakeholders in an agile delivery environment
Required Skills (Must-have)
- Strong Power BI experience (Power Query, DAX, data modeling, best-practice visual design)
- Strong SQL skills (joins, aggregations, window functions, troubleshooting data issues)
- Strong Python skills for data analysis/automation (Pandas, NumPy, scripting)
- Good understanding of analytics concepts: KPIs, trends, segmentation, reporting logic
- Strong attention to detail and ability to explain insights clearly to stakeholders
Good to Have (Nice-to-have / Optional)
- Experience with Google Cloud Platform (GCP)
- Exposure to BigQuery (querying large datasets, optimization)
- Familiarity with data pipelines / ELT tools (e.g., dbt, Airflow, etc.)
- Exposure to AI/ML concepts (forecasting, classification, LLM-based analytics workflows)
- Knowledge of digital/media metrics is a plus (campaign performance, audience analytics)
Qualifications
- Currently pursuing a Bachelors in Analytics / Data Science / Statistics / Computer Science / Engineering / Business Analytics (or similar)
- Strong analytical mindset with problem-solving ability
- Ability to manage tasks independently, meet deadlines, and work collaboratively
What You’ll Gain
- Real-world experience delivering analytics solutions in a global media organization
- Mentorship from experienced analytics professionals
- Opportunity to contribute to production dashboards and measurable business outcomes
- Exposure to modern cloud analytics stack (depending on project requirements)
#L1-Promoted
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Ready to apply?
Apply to WPP Media