About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Technical Services Engineer, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live.

What You'll Do:

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach.
• A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.
• Salary range from MYR60,000 - MYR108,000 per annum

Position Overview

The Shopify Developer is the technical engine behind our global digital storefronts. You will manage the technical evolution of both our B2B and Retail platforms, ensuring they are fast, accessible, and optimized for conversion. This role is central to our global expansion; you will spearhead the implementation of Shopify Markets and customize theme logic to meet the unique needs of international territories. We are looking for a self-motivated problem solver who bridges the gap between creative design and high-performance code.

Key Responsibilities

Theme Development & Optimization

• Build & Launch: Develop high-fidelity, responsive landing pages and custom theme sections to support marketing campaigns.
• Performance Engineering: Implement code-level improvements to enhance site speed (Core Web Vitals) and ensure full ADA compliance across all digital touchpoints.
• Technical SEO: Maintain best-in-class search visibility through optimized Liquid templates and structured data (JSON-LD).
• B2B & Retail Logic: Develop and maintain distinct theme customizations that cater to the different shopping behaviors of our wholesale and retail customers.

Global Expansion (Internationalization)

• Shopify Markets: Lead the technical setup and configuration of Shopify Markets to support multi-currency, multi-language, and regional content.
• Localization Logic: Architect theme solutions that adapt seamlessly to regional requirements without compromising global site stability or customer experience.

Collaboration & Code Quality

• Cross-Functional Partnership: Work closely with Marketing and Operations to translate business goals into technical solutions.
• Code Reviews: Actively participate in peer code reviews to ensure maintainability, security, and adherence to best practices.
• Documentation: Maintain clear documentation for custom integrations and theme modifications.
• Maintenance & Troubleshooting: Act as the first line of defense for support requests and bug fixes, identifying root causes to prevent recurrence.

Qualifications

Required:

• Core Stack: Strong foundational programming logic; you understand how to structure data and build for scalability, not just 'making it look right'. Exceptional proficiency in HTML, CSS, and JavaScript (Vanilla/ES6).
• Resourcefulness: Resourceful and autonomous; you are the type of developer who consults documentation, experiments with APIs, and finds the 'why' behind a bug before asking for a solution.
• Growth Mindset: A documented history of being a self-motivated, fast learner. You aren't afraid to dive into the "unknown" and enjoy tackling complex technical puzzles.
• Project Execution: A proactive self-starter who excels in an evolving roadmap. You enjoy seeing your work go live quickly and can effectively prioritize multiple workstreams to meet milestones during busy launch windows.
• Hybrid Collaboration: Strong verbal/written English. While based in Malaysia, you must be comfortable working primarily via Google Meet and chat, collaborating with stakeholders across different time zones.
• AI-Augmented Development: An active interest in the evolving landscape of AI-powered development. You are open to experimenting with agentic code editors like Cursor and understand how to leverage AI for debugging and documentation without compromising on fundamental engineering principles. 

Preferred:

• Shopify Experience: 1+ years of professional Shopify development experience (Liquid, JSON schema, Shopify APIs).
• Full-stack development experience
• Code Portfolio: A portfolio or GitHub that demonstrates clean code and creative problem-solving (even if it’s not Shopify-specific).
• Modern Tools: Experience with React, version control (Git), and CI/CD workflows
• Global Collaboration: Experience working with distributed teams across varying time zones.

Work Environment & Schedule

• Digital Presence: This role is based in Malaysia but operates as part of a global team. You must be comfortable working primarily via video conferencing (Google Meet) and async communication (Google Chat).
• Schedule: Generally follows standard business hours in Malaysia, with the professional flexibility to overlap with international stakeholders and meet critical project deadlines.
• Equipment: Frequent use of a computer and digital tools for extended periods.

Additional Expectations

• Ownership & Accountability: You take pride in the stability and performance of our global storefronts, maintaining 100% accountability for the code you ship to production.
• Solution-First Thinking: You don’t just patch a bug; you investigate the root cause and implement long-term fixes that improve the overall health of the codebase.
• Continuous Learning: You stay curious about the evolving Shopify ecosystem and emerging web technologies, proactively suggesting ways to modernize our stack.
• Integrity & Confidentiality: You uphold high standards regarding the security of our customer data, proprietary logic, and upcoming product launches.