About Capco

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services and energy industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

We are experts in Banking, Capital Markets, Wealth and Asset Management. We specialise in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programs.

We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture.

Role Title: Consultant - Change Management

(Title can be adjusted depending on grade)

Role Overview

The Consultant – Change Management role supports senior leadership in driving change execution discipline, portfolio coherence, and governance assurance across large‑scale transformation programmes.

This role is ideal for individuals with a strong interest in enterprise change, operating model transformation, delivery governance, and adoption effectiveness, who enjoy working across multiple programmes and stakeholders. You will play a key role in strengthening change consistency, cross‑programme alignment, and operational readiness, ensuring that transformation outcomes are sustainable and embedded.

Key Responsibilities

Change Portfolio Planning & Governance

Support senior leadership and our client in managing portfolio‑level change planning, dependencies, and delivery alignment across multiple transformation programmes.

Key activities include:

• Facilitate regular cross‑programme governance and change forums, maintaining clear action tracking and decision logs
• Develop and maintain portfolio‑level change artefacts, including masterplans, dependency maps, concentration risk views, and impact assessments
• Coordinate enterprise‑wide outreach to resolve scheduling conflicts, validate assumptions, and surface emerging change risks
• Conduct scenario and impact analysis to support mitigation planning and leadership decision‑making
• Build trusted relationships with senior business, technology, and operations stakeholders to enable timely issue resolution
• Provide ad‑hoc support for regulatory, audit, or senior management requests related to change readiness and portfolio status

Change Process Design & Adoption Enablement

Support end‑to‑end change process design, ensuring clarity of ownership, consistency of approach, and alignment to target operating models.

Key activities include:

• Facilitate workshops to document current‑state and future‑state change processes, including roles, responsibilities, and controls
• Develop high‑quality process maps, swimlanes, and adoption flows aligned to Group standards
• Identify adoption risks, hand‑off gaps, inefficiencies, and control weaknesses; recommend design or tooling improvements
• Partner closely with programme teams and Quality Assurance to ensure change plans align with solution design and delivery milestones
• Maintain a central inventory of change processes, artefacts, and version control governance
• Collaborate with Risk, Controls, and Audit teams to ensure compliance with regulatory and internal requirements

Change Assurance & Quality (Deep Dives)

Conduct structured change assurance deep dives on priority programmes to assess readiness, adoption risk, and governance effectiveness.

Key activities include:

• Execute structured assurance reviews across programme phases, focusing on change readiness, stakeholder engagement, and operating model alignment
• Review key artefacts (e.g. change plans, communications strategies, training approaches, governance packs) for completeness and effectiveness
• Identify gaps and risks; document findings with practical, actionable recommendations
• Engage Programme Leads and PMOs to validate facts and track remediation actions
• Prepare concise assurance summaries to support SteerCo, Executive, and regulatory reporting
• Maintain repositories of evidence, insights, and lessons learned to strengthen future change delivery

Strategic Change Resourcing & Capability Planning

Support leadership in shaping workforce and capability strategies to enable sustainable change delivery.

Key activities include:

• Analyse resourcing and capability data to identify change capacity constraints and skills gaps
• Support design of change capability target operating models, including role definitions and demand forecasting
• Provide data‑driven insights to support leadership decisions in dynamic and ambiguous environments
• Recommend process and tooling improvements to increase transparency and effectiveness of workforce planning

Key Requirements

Core Capabilities

• Change & Stakeholder Management: Strong ability to engage, influence, and align senior stakeholders across complex organisations
• Analytical & Structured Thinking: Comfortable analysing data, identifying patterns, and developing pragmatic recommendations
• Adaptability: Strong resilience and ability to operate effectively in fast‑changing transformation environments
• Proactivity: Demonstrates ownership, anticipates risks, and supports early mitigation
• Communication & Visualisation: Produces clear, high‑quality presentations and materials tailored to senior audiences
• Delivery Fundamentals: Solid understanding of transformation lifecycles, dependencies, and governance disciplines

Preferred Experience & Skills

• Strong proficiency in Excel, PowerPoint, and Word; comfortable working with large datasets
• Familiarity with enterprise tools such as Clarity, Tableau, or Azure DevOps (ADO) is an advantage
• Exposure to large‑scale transformation, change, or regulatory programmes within financial services
• Basic understanding of technology delivery lifecycles, testing phases, and operational handovers

Why Join Capco?

• Work on high‑impact transformation and change initiatives at leading financial institutions
• Gain exposure to senior leaders and enterprise‑wide change decisions
• Be part of a growing APAC practice with strong career progression
• Thrive in a collaborative, inclusive, and entrepreneurial culture

Role:  Social Media Director – APAC 

Location:  Kuala Lumpur, Malaysia

About the role: 

The Director of Social Media – APAC will build and elevate our social media marketing services across this dynamic, high-growth region. You will unite social media practitioners currently embedded across diverse markets and clients, driving a practice that helps OLIVER stand out with original, award-winning work that delivers strong value to clients. Working with passionate local teams and business leads, you'll unlock significant growth opportunities while developing our creator and social commerce services. 

We seek a highly accomplished social media leader with deep expertise across the diverse APAC landscape. You understand the nuanced consumer behaviours, platform preferences, and cultural dynamics across key markets including Indonesia, Vietnam, Malaysia, Philippines, Thailand, Singapore, Japan, Australia, and India. You're excited by the region's leadership in social commerce and see the opportunity to build something special. You're a strategic thinker who can help teams deliver work that positions OLIVER as a strategic partner, not just a production resource. You're data-driven, results-oriented, culturally sensitive, and passionate about what makes brands succeed across Asia-Pacific's varied digital ecosystems. 

What you will be doing: 

Leadership & Capability Building: 

• Unite and empower social media practitioners embedded across APAC clients and markets, building strategic capability and fostering cross-market collaboration and learning. 
• Coach teams to deliver strategically-driven, high-value work that positions OLIVER as a key partner to clients and drives measurable business results. 
• Develop expertise in social commerce and live selling, positioning OLIVER as a leader in these rapidly evolving areas where APAC sets global standards. 
• Leverage AI and proprietary technology to enhance team efficiency and output quality across markets. 

Growth & Strategic Client Management: 

• Drive business growth by identifying and capitalizing on opportunities across the region, serving as a strategic advisor and figurehead among APAC clients. 
• Provide culturally-nuanced social media consultancy to senior clients, developing market-specific strategies and frameworks that maximize ROI while respecting local consumer behaviors and platform ecosystems. 
• Build and nurture strong client relationships across markets, partnering with senior stakeholders to deliver smart, effective solutions tailored to local needs. 
• Develop compelling proposals that secure new business, expand existing accounts, and introduce social commerce capabilities.

Market Excellence & Innovation: 

• Establish best practices that respect market differences while promoting service excellence, identifying opportunities for increased efficiency and effectiveness across the region. 
• Ensure teams leverage emerging technologies—particularly in social commerce, live selling, and AI—to deliver greater value to clients. 
• Educate clients and teams on market-specific social media opportunities, platform innovations, and the power of social to drive measurable brand impact and ROI. 
• Share cross-market insights and success stories to elevate practice across the entire region. 

What you need to be great in this role: 

• APAC Market Expertise & Cultural Intelligence: Deep understanding of social media landscapes across multiple APAC markets (10+ years in agencies or brands within the region), particularly Indonesia, Vietnam, Thailand, Malaysia, Philippines, Singapore, Japan, Australia, and India. Proven ability to navigate diverse consumer behaviours, platform preferences, and cultural nuances. Strong knowledge of social commerce and live selling best practices. 
• Strategic Builder & Change Leader: Track record of building social capabilities that differentiate agencies in market. Skilled at developing award-winning work and strategic approaches that position agencies as key partners. Ability to unite distributed talent across markets, fostering collaboration and excellence. 
• Client Relationship Management & Flawless Communication: Excellent presentation skills with the ability to deliver compelling communications both in person and online. Exceptional ability to build and maintain senior client relationships, representing the agency with polish and confidence at industry events, in boardrooms, and new business situations. 
• Results-Driven & Entrepreneurial: Proven track record of driving revenue growth and delivering profitable outcomes. Proactive, solution-oriented, and energized by opportunity. Focused on delivering measurable results and effective work that drives business outcomes. Comfortable building in a high-growth environment. 
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16404

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