The Basics:

This position follows the Company’s hybrid schedule which currently requires employees to work in the office a minimum of three days per week: Krakow, Fabryczna.

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. This customer facing role will be responsible for customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results. You will lead the Digital touch model of Customer Success for the EMEA region, helping to build it and run it.

What You'll Do:

• Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
• Run the Digital Touch Engagement Model for EMEA, help to build it and fine tune it for maximum success across our region
• Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
• Deep collaboration with CSMs and ACEs across EMEA to better engage customers within your Digital Touch Engagement Model scope, to triage, prioritize and address the risks they are facing but also helping their adoption of Tanium.
• Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
• Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
• Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
• Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
• Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

We're Looking For:

• Education 
  • BA/BS or equivalent experience preferred 

• Experience Required 
  • 3 plus years of experience in Customer Success preferably in a SaaS business model
  • Has demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
  • Working knowledge of endpoint technology and software industry
  • Full professional proficiency in English
  • Optional/Nice to Have: French speaking

• You are
  •  A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity 
  • Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium 
  • Willing to contribute suggestions and ideas to further customer and Tanium goals 
  • Eager to become an expert in demonstrating value and return on investment to our customers 
  • Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions. 
  • A strong communicator and intuitive listener 
  • Professional, insightful, and values-driven
  • Motivated to help to solve the toughest IT problems faced by organizations today 

• Other
  • Travel ranging from 5 - 10%

Additional offering

• Attractive remuneration and comprehensive benefits  
• All full-time employees are eligible to receive restricted stock units. You can own part of the company you help to build 
• A value-based, transparent culture that fosters collaboration and innovation 
• Ability to work on complex and strategic global projects and initiatives  
• Career development opportunities  
• Health, vision and basic dental coverage - Tanium paying 100% of the premium
• Life & Disability + Critical Illness benefits - Tanium paying 100% of the premium
• Free food in the office

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

We are hiring a Senior Engineering Manager for our fast-growing Tripadvisor Experiences org. Tripadvisor Experiences (Viator) is the world's leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 400,000+ travel experiences to explore—everything from simple tours to extreme adventures (and everything in between) —making memories that will last a lifetime has never been easier. 

This is a hybrid role based out of Krakow on a permanent contract of employment/Umowa o pracę. We are unable to offer B2B contracts at this time.

What You'll Do:

• Lead multiple engineering pods within an Engineering Group, managing and coaching Managers and Principal Engineers, and owning hiring for the organisation in partnership with Talent Acquisition.
• Foster a collaborative and innovative team culture and champion effective Agile development processes.
• Partner with Product to create and execute a multi-quarter roadmap across your pods. Hold pods accountable for delivering commitments on time and ensure dependencies - including those outside Engineering - are scheduled to meet them.
• Work closely with Principal Engineers to drive technology strategy and roadmap that aligns with the wider organisation vision.
• Communicate effectively with technical and non-technical stakeholders to ensure alignment on project goals, commitments, and timelines.
• Hold the teams accountable for operational excellence and quality. Run operations reviews, quality triaging, and incident debriefs. Ensure high-quality post-mortems are completed and action items are closed on time, represent the team in Incident Reviews.
• Calibrate performance assessments across the team, ensure every engineer has a formal career plan and goals, and deliver consistent feedback.
• Leverage AI to automate routine tasks and to assist with idea refinement, prioritisation, planning, and document creation. Advocate for effective AI usage across your pods and in the product.
• Define and enforce engineering best practices to ensure deliverables are complete, on time, and meet a high-quality standard.

What You'll Need:

• 10 years’ experience of commercial software development.
• 5+ years of engineering management, including experience as a second-line manager running multiple pods and managing other managers.
• Background in a product-focused company, collaborating closely with stakeholders to build up a backlog of product and technical initiatives.
• Directly responsible for performance management, formal career planning, and calibration across a team of teams.
• Strong mentorship skills, helping managers and engineers to grow technically and professionally.
• Strong technical background with the ability to deep-dive into designs and tradeoffs when needed, even if not coding day-to-day.
• Excellent ability to break down complex problems into simple solutions.
• Proven leadership in driving major projects and actively participating in cross-functional teams in fast-paced, dynamic environments.
• Strong analytical skills to identify risks early, mitigate issues and provide contingency plans.
• Adept at making high-level decisions about product and technical direction, balancing business objectives with engineering capabilities.
• Demonstrated use of AI tools for planning, prioritisation, and document creation, plus awareness of best practices for producing and reviewing code with AI tools.

What We Offer:

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.

Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.

We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-AMCVAY

#LI-Hybrid

#Tripadvisor

#Viator

Why project44? 

At project44, we believe in better. 

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. 

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. 

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. 

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

Senior Project Manager (Software Implementation)

We are looking for a Senior Project Manager to join our Customer Experience Team within Professional Services, working alongside Solutions Architects, CSM's, Sales, Technical Support, and Engineering to deliver a seamless implementation experience for our customers.

In this role, you will be responsible for leading the end-to-end execution of customer implementations, ensuring projects are delivered on time, within scope, and on budget while maximizing customer satisfaction. You will partner closely with Solutions Architects, who will lead the technical design, while you drive governance, coordination, and delivery excellence across all phases of the project lifecycle.

This role will primarily focus on strategic and complex customer implementations, often requiring in-region presence and specific language capabilities. As such, the Senior Project Manager may engage closely with local stakeholders and travel onsite occasionally to ensure successful delivery.

Key Accountabilities:

• Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.
• Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.
• Lead project governance, including status tracking, reporting, and stakeholder communication at all levels.
• Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution.
• Own budget and scope management, ensuring projects are delivered within agreed commercial parameters.
• Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.
• Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.
• Facilitate key project ceremonies, including:
  • Project kick-off calls
  • Weekly status meetings
  • Steering committees (when applicable)
  • Go-live readiness reviews
• Support testing phases (System Testing & UAT) by coordinating timelines, stakeholders, and deliverables.
• Drive Go-Live planning and execution, including cutover coordination and post-launch validation.
• Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long-term account stability.
• Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent).
• Contribute to process improvements, project management standards, and scalable delivery frameworks.
• Support pre-sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.

Requirements & Preferred Skills

• Fluent in English and German (written and spoken).
  • Additional languages are a strong differentiator, with a strong preference French OR Spanish OR Italian.
• 5+ years of experience in customer-facing project management roles, preferably within:
  • Supply chain, transportation, or logistics technology
  • SaaS implementations
  • Software delivery
• Proven experience managing complex, multi-stakeholder projects with competing priorities and timelines.
• Strong expertise in risk, budget, and stakeholder management.
• Experience working with project and collaboration tools such as JIRA, Confluence, Microsoft Office, or equivalent.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Comfortable working in a fast-paced, cross-functional, global environment.
• Willingness to travel occasionally based on customer needs.
• Experience with TMS, ERP, or supply chain systems is a plus.

Location

This is a hybrid role, based in our Kraków office.

• In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, in our beautiful Kraków office four days a week. Together, we’re building something extraordinary—learn, grow, and thrive in our fast-paced, transformative environment.

What You’ll Gain & What We Expect

What we offer:

• Opportunity to work on strategic, high-impact implementations with leading global brands
• Strong internal and external exposure, working cross-functionally and directly with customer leadership
• A role with high visibility, where your work directly influences customer success and business outcomes
• Ownership and autonomy to drive projects end-to-end and shape delivery approaches
• The chance to build a strong portfolio of enterprise implementations within a fast-scaling SaaS environment

What we ask:

• A high level of ownership and accountability across all aspects of project delivery
• A strong team-oriented mindset, embracing collaboration across functions
• Commitment to a #OneTeam mentality, always prioritizing customer value and outcomes over silos

Ability to operate with urgency, structure, and clarity in complex and fast-paced environments

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

The Senior Manager, Transfer Pricing will play a critical leadership role in the operational transfer pricing at Tripadvisor, driving the continued development and implementation of transfer pricing practices, policies, and strategies across the organization. This role will collaborate closely with the tax team, along with cross-functional partners in Finance, Legal, and other areas of the business. This position will report to the Associate Director, Transfer Pricing, and will be responsible for managing and mentoring internal tax professionals. 

We are able to offer only Umowa o Pracę/Permanent Contract.

Location: Portugal- Lisbon or Poland- Krakow

What You’ll Do:

Compliance, Reporting, and Documentation

• Oversee and review the global transfer pricing compliance process, ensuring accuracy in monthly transfer pricing calculations and disclosures relating to statutory financial statements of foreign affiliate companies.
• Oversee and review transfer pricing local file reports, transfer pricing disclosure forms, country-by-country (CbC) reporting, and U.S. tax reporting obligations related to transfer pricing.
• Direct the drafting and management of the global intercompany agreement portfolio.
• Direct US tax reform calculations, including FDII and BEAT.

Strategy, Analysis, and Forecasting

• Drive the transfer pricing strategy and advise on planning aspects of business expansion, including entering new countries, reorganizations, and cross-border transactions involving multiple jurisdictions.
• AI & Automation Leadership: Be a key member supporting the digital transformation roadmap to migrate from manual workflows to automated, data-centric systems. This includes implementing Generative AI for documentation drafting.
• Lead the tax forecasting process from a transfer pricing perspective.
• Oversee financial and economic analyses, financial valuation models, and the collection and analysis of quantitative and qualitative data to report results and strategic recommendations.
• Direct functional interviews used to document the interaction of global subsidiaries and mandate adjustments to existing transfer pricing policies based on your findings.

Risk Management, Audit Support & Leadership

• Proactively direct the identification and mitigation of enterprise-wide transfer pricing risks, and monitor ongoing changes in global tax regulations and transfer pricing regulations.
• Manage and lead global tax audits and provide controversy defense strategies/support as needed.
• Mentor, train, and manage internal tax professionals to develop and grow the transfer pricing team.
• Manage and collaborate effectively with outside advisors.

Skills & Experience:

Experience and Education

• 7-10+ years of transfer pricing experience – A combination of Big 4 and large multi-national corporate experience is preferred.
• A Graduate degree, JD/CPA, or equivalent qualification is highly preferred.

Technical Capabilities

• In-depth knowledge of international transfer pricing regulations and documentation requirements.
• Ability to interpret complex data from a variety of sources and formats, with a forward view towards implementing automation and AI-driven tax software (e.g., Alteryx and Tableau)
• Advanced ability to use Excel, Google Suite, experience with Alteryx, and familiarity with various ERP systems.
• Extensive experience with data analytics, financial analysis, and modeling techniques, as well as business valuation.
• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset 

Professional Skills

• Leadership & Management: Proven leadership and people management skills with the ability to build and mentor a high-performing team. 
• Project Management & Collaboration: Proven project management skills with the ability to manage and prioritize workloads, partner effectively with business management, legal, and finance teams, and maintain a "team-first" mentality.
• Critical Thinking: Excellent critical thinking skills, deep attention to detail, and a self-starter mindset.
• Communication: Effective verbal and written communication skills to clearly relay complex information to various executive stakeholders.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

 Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor, you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-CH01

#Tripadvisor

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

This is a hybrid role based out of Krakow on a permanent contract of employment/Umowa o pracę. We are unable to offer B2B contracts at this time.

What you'll do:

• Build and lead a high-performing technical team by hiring, training, and mentoring engineers of all levels.
• Foster a collaborative and innovative team culture and champion effective Agile development processes. 
• Develop project plans, timelines, budgets, and resource allocation strategies, and ensure projects are delivered on time and within scope and budget.
• Show leadership as a hands-on developer in multiple layers of the software stack and data stack. Perform code and design reviews.
• Work closely with principal engineers to drive technology strategy and roadmap that aligns to the wider organisation vision.
• Work closely with your Product Manager counterpart and the business owner to prioritize product features along with the engineering-driven tasks, striving for a good balance between business results and engineering robustness.
• Communicate effectively with technical and non-technical stakeholders to ensure alignment on project goals, commitments, and timelines.
• Define and enforce engineering best practices to ensure deliverables are complete, on time, and meeting a high-quality standard.

What you'll need:

• Ten years’ experience of commercial software development
• Three years managing five to ten engineers, across one or two teams
• Background of working in a product-focused company, collaborating closely with stakeholders to build up a backlog of product and technical initiatives 
• Directly responsible for giving performance feedback and providing formal career planning to their team
• Strong mentorship skills, helping engineers to grow technically and professionally
• Solid understanding of the technologies and tools used by their team, with hands-on experience of designing and building scalable, high-performance systems
• Excellent ability to break down complex problems into simple solutions
• Proven leadership in driving major projects and actively participating in cross-functional teams in fast-paced, dynamic environments
• Accountable for high-quality execution, operations and overall team performance
• Uses strong analytical skills to identify risks early, mitigate issues and provide contingency plans
• Adept at making high-level decisions about product and technical direction, balancing business objectives with engineering capabilities.
• Understands modern software delivery methodologies and project management tools and uses them to drive successful outcome

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!