The Challenge to Solve

Our Salesforce platform is central to how we operate — powering sales, service, marketing, and operations at scale. As our Salesforce Developer, you'll be at the heart of building, extending, and evolving this platform. You'll turn complex business requirements into elegant, scalable technical solutions that make a real difference for teams across the organisation.

The Role

You will design, develop, and implement custom solutions on the Salesforce platform. You'll collaborate closely with Salesforce Administrators, Sales Operations, business stakeholders, and other technical teams to deliver high-quality solutions that are scalable, maintainable, and aligned with Salesforce best practices.

The Team

You'll be joining a talented and collaborative team of Salesforce Administrators, and Sales Operations, who are passionate about building great technology. You'll have the autonomy to lead your own workstreams, contribute to architectural decisions, and shape how Salesforce evolves across the business. This is a role where your ideas and expertise will genuinely matter.

Key Responsibilities

• Design, develop, test, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), and Visualforce.
• Build and maintain integrations between Salesforce and third-party systems using REST/SOAP APIs, middleware platforms, and event-driven architecture.
• Translate business requirements into scalable technical solutions in collaboration with administrators and stakeholders.
• Develop and maintain automated flows, triggers, batch jobs, and scheduled processes.
• Conduct code reviews and uphold development standards, ensuring solutions are performant, secure, and maintainable.
• Support release management including version control, sandbox management, and deployment via tools such as Salesforce DX and CI/CD pipelines.
• Participate in architectural reviews and contribute to platform strategy and roadmap planning.
• Troubleshoot, debug, and resolve technical issues across the Salesforce org.
• Produce clear technical documentation including design specs, data flow diagrams, and runbooks.
• Mentor junior developers and administrators, sharing knowledge and promoting best practices across the team.

Requirements

• Salesforce Platform Developer I certification 
• 3+ years of Salesforce development experience in a commercial environment.
• Strong proficiency in Apex, SOQL, and SOSL.
• Hands-on experience building Lightning Web Components (LWC) and Aura components.
• Solid understanding of Salesforce data model, governor limits, and platform security.
• Experience with Salesforce integrations using REST/SOAP APIs.
• Familiarity with Salesforce DX, version control (Git), and deployment pipelines.
• Excellent problem-solving skills and attention to detail.

Desirable

• Salesforce Platform Developer II, Application Architect, or System Architect certification.
• Experience with Marketing Cloud development (AMPscript, SSJS, APIs).
• Exposure to MuleSoft or other integration platforms.

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• Application
• 30-minute introductory meeting
• 90 minute Live Coding Interview & 60 minute Technical Interview
• 30-minute Hiring Manager meeting
• Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

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If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

TBD

Position Title:  ​Technical Account Manager ​  

Department:  Global Support  

Reports To:  Manager – Technical Account Management 

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets. 

As a Technical Account Manager, you will work with customers and internal stakeholders. You will have experience in building and managing customer relationships, project management and technical knowledge across software and hardware technologies. You will be responsible for managing a range of Bottomline’s customers across various products. 

How you’ll contribute: 

• Work as part of the Project and delivery phase, ensuring requirements are understood and met and the technical onboarding of the customer is successful 

• Responsible for analyzing customer usage data to identify trends, potential issues and proposing solutions for greater optimization of solution 

• Managing customer communication to keep them informed about new product features, updates, or changes relevant to their business needs, including the product roadmap 

• Root cause analysis: Providing detailed insights into recurring issues and suggesting long-term solutions 

• Creation and sharing tailored solutions or troubleshooting guides for recurring challenges 

• Manage the co-ordination and completion of Third-Party Vendor Due Diligence Reporting requirements and Disaster Recovery Test Management planning 

• Manage internal and customer reporting and key KPIs for continuous performance improvement 

• Triage customer support issues, perform deeper technical assessment when needed 

• Update CRM(Salesforce) real time for all client activities including managing and maintaining client issues lists  

• Conduct regularly scheduled status calls with customer and supply regular status reports 

• Escalate customer issues accordingly with Management 

• Work with BT infrastructure staff in the creation and maintenance of customer production support environments 

• Manages Production Support resources through issue resolution or enhancement delivery 

• Manage and maintain the implementation timelines for minor customer enhancements and consult Services Team where appropriate 

• Manage and facilitate communications with Production Support, Product Team, Hosted Services, IT and all applicable third party related entities 

• Ensure functional and/or technical design documents are updated for minor enhancements and fixes as needed 

• Consult with customer regarding potential new or changed business requirements and identify new and add-on sales opportunities 

• Available during supported hours of operation and where required be available for 7 X 24 pager support related to production emergencies 

• Serves as the Officer in Charge (OIC) during Sev 1 production emergencies and communicates updates to the customer 

• Stay up to date on product releases to ensure good understanding of the changes in the application 

What will make you successful: 

• Related bachelor’s degree or equivalent work experience 

• 3+ years working within a technical support team within a customer services environment or within a Customer Success/SaaS environment 

• 2+ years’ experience providing dedicated bespoke technical support to customers 

• Excellent verbal and written communication skills  

• Ability to work effectively and professionally with customers in person as well as over the phone 

• Exceptional interpersonal and relationship management skills  

• Strong presentation and facilitation skills 

• Demonstrated effectiveness working across infrastructures to achieve results 

• Excellent business judgement and the demonstrated ability to think and act both strategically and tactically 

• Self-motivated and reliable, with a strong independent work ethic  

• Thoughtful problem-solving skills using Root Cause Analysis and Corrective Action processes/methods  

• Record of driving projects to improve support-related processes and technical support experience 

• Technical skills relevant to providing support to both SaaS and On-prem solutions 

We are looking for a Product Manager to join a team focused on observability and intelligence for Make. In this role, you'll help customers understand what's happening across their AI and automation landscape, making it easier to monitor, debug, and act on data at scale. 

What you’ll do:

• Shape the product strategy and roadmap for observability and helping customers understand, monitor, and debug their business processes at scale.
• Identify and prioritize opportunities to improve visibility into automation performance, health, and data flow across the platform.
• Lead the development of capabilities that connect Make to observability and alerting ecosystems
• Drive AI-augmented product practices across the team, accelerating discovery, synthesis, and decision-making
• Collaborate with an Engineering Manager and a Product Designer to drive discovery, experimentation, and delivery.
• Champion the customer perspective by translating usage data, support signals, and direct engagement into clear, actionable product decisions.
• Drive a culture of continuous improvement: think big, ship iteratively, and learn fast.

What we are looking for:

• 5+ years of experience in a product management role in SaaS, with a focus on continuous discovery and data-informed decision-making.
• Understanding of observability concepts: monitoring, logging, metrics, alerting, and tracing.
• Demonstrated use of AI tools (e.g., Claude, ChatGPT, Cursor or similar) to accelerate product workflows. You're excited about pushing the boundaries of AI-augmented product development.
• Entrepreneurial thinking, proactive and collaborative with strong communication skills, able to bridge technical depth and business impact.
• Understanding of process automation and workflow orchestration.
• Bachelor's degree in computer science, information systems, business, or equivalent practical experience
• Excellent written and verbal fluency in English.
• Hands-on experience with low-code/no-code automation, integrations, or no-code platforms is a plus.

What we offer:

• 🩺 Health insurance with Eurosig
• 🧠 Mental health support with access to an independent counsellor
• 🏝 Extra 4 days of vacation on top of statutory entitlement
• 🏋️ Gym support up to €20/month (€240/year) for fitness memberships
• ☂️ Life insurance (2× annual base salary coverage)
• 🫶 Employee Assistance Program for you and your family
• 👨‍👩‍👧‍👦 Enhanced parental leave:
• 100% paid for at least 24 weeks (primary caregiver)
• 100% paid for at least 12 weeks (supporting caregiver)
• 🍼Option to extend family leave with unpaid time off (up to 18 months total)

#careeratmake

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