Let’s discuss the role

At Wolt, we create technology that brings joy, simplicity, and opportunity to the neighborhoods of the world. Founded in 2014 with restaurant food delivery, we have since expanded to deliver (almost) everything – from groceries to flowers, toys, books, and beyond. Today, Wolt operates in over 500 cities across 32 countries, and since joining forces with DoorDash in 2022, we’ve been growing faster than ever.

Our mission is to make local commerce effortless. For customers, that means quick and reliable delivery of the things they need. For our partners, it means new growth opportunities. For our couriers, it means meaningful earnings with flexibility. Working at Wolt is exciting, challenging, and rewarding – the perfect place for a self-starter who thrives in a dynamic environment and wants to make an impact.

As our new Retail Account Manager, you’ll play a key role in helping our retail partners succeed on the Wolt platform. You’ll focus on building strong relationships, providing top tier client experience, and driving growth through data-driven insights and close collaboration with cross-functional teams.

What you’ll be doing

• Partner Growth – Drive the commercial growth of existing retail partners by delivering strategic, data-driven performance insights and top-tier consultation.
• Portfolio Management – Oversee a portfolio of retail partners, ensuring value creation across all stakeholders: partners, customers, couriers, and Wolt.
• Performance Optimization – Use data insights to identify opportunities for partners, propose tailored campaigns, and provide high-level consultation to boost results.
• Campaign Management – Work closely with marketing to design and implement promotional activities that drive demand and maximize partner sales.
• Relationship Building – Act as the key contact for appointed accounts, maintaining strong communication, running regular business reviews, and supporting expansion opportunities.
• Team Well-being – Foster a positive, supportive work culture where people feel valued, engaged, and motivated to grow.
• Mentorship – Mentor and guide junior team members, sharing knowledge and supporting their professional development.
• Cross-Functional Collaboration – Ensure smooth communication across functions to align goals and optimize partner performance.
• Hands-On Approach – Contribute to building new structures and processes in a growing market, embracing the start-up mindset of rolling up your sleeves when needed.

Our humble expectations

• Experience – 5+ years of experience in Account Management, Partnership Management, Portfolio Management, Sales or related roles. Experience in retail, e-commerce, or marketplaces is a plus.
• Academic Background - Bachelor’s or Master’s degree in Business, Marketing, Sales, E-Commerce, or a related field is a plus.
• Analytical Thinking – A strategic mindset combined with strong numerical ability to interpret complex data sets and influence decisions at scale.
• Project Management – Skilled in stakeholder management and process implementation, with a structured approach to delivering impact.
• Communication – Excellent interpersonal and business communication skills, with the ability to influence and inspire diverse stakeholders.
• Ownership – Proactive, structured, and detail-oriented with a high sense of responsibility and ambition.
• Collaboration – Team player with a service-oriented mindset and a “can-do” attitude.
• Languages – Fluent in both Albanian & English.
• Driver license - It is a mandatory requirement.

What we offer

• ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.
• 📈 Career Growth – Opportunities to learn and develop within Wolt.
• 🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.
• 🏓Team Activities - Monthly team-building events to strengthen collaboration. 
• 💻Work equipment - We set you up to success with our cutting-edge, work equipment.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.

TBD

Position Title:  ​Technical Account Manager ​  

Department:  Global Support  

Reports To:  Manager – Technical Account Management 

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets. 

As a Technical Account Manager, you will work with customers and internal stakeholders. You will have experience in building and managing customer relationships, project management and technical knowledge across software and hardware technologies. You will be responsible for managing a range of Bottomline’s customers across various products. 

How you’ll contribute: 

• Work as part of the Project and delivery phase, ensuring requirements are understood and met and the technical onboarding of the customer is successful 

• Responsible for analyzing customer usage data to identify trends, potential issues and proposing solutions for greater optimization of solution 

• Managing customer communication to keep them informed about new product features, updates, or changes relevant to their business needs, including the product roadmap 

• Root cause analysis: Providing detailed insights into recurring issues and suggesting long-term solutions 

• Creation and sharing tailored solutions or troubleshooting guides for recurring challenges 

• Manage the co-ordination and completion of Third-Party Vendor Due Diligence Reporting requirements and Disaster Recovery Test Management planning 

• Manage internal and customer reporting and key KPIs for continuous performance improvement 

• Triage customer support issues, perform deeper technical assessment when needed 

• Update CRM(Salesforce) real time for all client activities including managing and maintaining client issues lists  

• Conduct regularly scheduled status calls with customer and supply regular status reports 

• Escalate customer issues accordingly with Management 

• Work with BT infrastructure staff in the creation and maintenance of customer production support environments 

• Manages Production Support resources through issue resolution or enhancement delivery 

• Manage and maintain the implementation timelines for minor customer enhancements and consult Services Team where appropriate 

• Manage and facilitate communications with Production Support, Product Team, Hosted Services, IT and all applicable third party related entities 

• Ensure functional and/or technical design documents are updated for minor enhancements and fixes as needed 

• Consult with customer regarding potential new or changed business requirements and identify new and add-on sales opportunities 

• Available during supported hours of operation and where required be available for 7 X 24 pager support related to production emergencies 

• Serves as the Officer in Charge (OIC) during Sev 1 production emergencies and communicates updates to the customer 

• Stay up to date on product releases to ensure good understanding of the changes in the application 

What will make you successful: 

• Related bachelor’s degree or equivalent work experience 

• 3+ years working within a technical support team within a customer services environment or within a Customer Success/SaaS environment 

• 2+ years’ experience providing dedicated bespoke technical support to customers 

• Excellent verbal and written communication skills  

• Ability to work effectively and professionally with customers in person as well as over the phone 

• Exceptional interpersonal and relationship management skills  

• Strong presentation and facilitation skills 

• Demonstrated effectiveness working across infrastructures to achieve results 

• Excellent business judgement and the demonstrated ability to think and act both strategically and tactically 

• Self-motivated and reliable, with a strong independent work ethic  

• Thoughtful problem-solving skills using Root Cause Analysis and Corrective Action processes/methods  

• Record of driving projects to improve support-related processes and technical support experience 

• Technical skills relevant to providing support to both SaaS and On-prem solutions 

Turn it up to 11 as a Software Development Engineer in Test

Do you want to be utilizing the latest technology to solve some of the biggest challenges that companies are facing?  Do you want the opportunity to work with a team of incredibly intelligent, fun-loving, and collaborative engineers and architects?  Are you looking to grow and develop your skills across a variety of technologies?

If you answered yes to any of those questions, then Inspire11 could be a great fit for you!  We are a full services local consulting firm that is building out customized solutions to help our clients stay relevant in an ever-changing technological environment.  Our project work spans across a variety of specialties including app development, software development, cloud migrations, completely greenfield projects, feature enhancement, etc. and a variety of industries. 

We partner with our clients to optimize their business, and ultimately blow their minds with the solutions we’re able to implement.  Our team is always tackling the most difficult problems that client teams face, and are never stuck in maintenance mode.  This means that they are working on exciting projects like building out the world’s first smart trailer. 

Our team is always learning from each other and pushing the boundaries of what’s possible. 

You’re still not sold?  There’s more:

• Growth opportunity: We are always learning new technologies and educating our clients on what’s available in the tech space. You also will have the opportunity to engage in growing the team and there are ample opportunities to take ownership
• Work life balance: We are respectful of people’s boundaries and have unlimited time off so that our team has time to recharge and do their best work
• Flexible hours: We understand that our team members have different needs and do our best to work with their schedules
• Inclusive environment: We are committed to building an inclusive environment where all teammates feel comfortable and supported
• Fun! We love to keep things fun, both within our client work and at companywide events

So what do I have to do to join?

• Build and maintain automated tests at various levels within application stacks for clients across Agile squads
• Mentor and influence SDET on automation architectures, methodologies, coding standards, and best practices through code reviews and architecture designs
• Partner with development teams to evangelize the best test practices from the SDET community
• Ensure correct executions for automated test cases in the CI/CD pipeline
• Produce reports on KPIs of testing results, loggings, and coverages
• Collaborate with Agile teams to determine testing plans that cover testing paths for all business functionalities
• Provide sign-off for release activities
• Work seamlessly with off-shore team to finish testing requirements collaboratively

I can do that!  Any other skills that I need?  

• Bachelor's degree plus a minimum 5 years of experience in writing automated tests at the unit, integration, and system levels
• Having a proven track record of career progression is ideal
• Excellent understanding and knowledge of software quality assurance principles and practice
• Experience in implementing entire Software Test Life Cycle (STLC) including identifying & designing test plans, test cases, and execution of test cases in an Agile Environment
• Experience in TDD, continuous integration and delivery, and code review practice
• Hands-on experience with JavaScript/TypeScript, Node, or Java.
• Understanding of OOP concepts
• Hands-on experience in end-to-end test automation framework development using Nightwatch.js, Selenium, TestCafe, or Cypress
• Experience using a test case manager such as TestRail or Zephyr
• Hands-on experience writing integration tests using Postman or similar tool/library
• Hands on experience writing unit tests using JUnit/TestNG, Chai, Mocha, Mockito or similar mocking framework
• Familiarity with Amazon Web Services and Docker
• Experience incorporating automated tests into CI/CD pipeline
• Writing integration test suites for model training against an API
• Knowledge with Agile/SCRUM/Kanban
• Experience in leading/mentoring offshore teams is a big plus

At Inspire11, we believe our values make a difference:  

• We value, support, and help each other grow
• We are committed to active inclusion and diversity
• We are transparent and believe the best idea wins
• We succeed when our customers succeed
• And we keep it fun!

We believe that everyone drives change, and everyone is an owner. Nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of the digital and analytics space.