At Wolt, we’re building one of the most exciting media ecosystems in Kazakhstan - helping partners grow through Wolt Ads and Wolt Promos. By joining the team, you’ll be at the forefront of digital advertising, working on campaigns that drive visibility, engagement, and real results.

Our mission is to help partners grow their business by getting closer to the customers who matter most. Through high-impact placements across our app (and beyond), we help them boost brand visibility, reach new audiences, and increase sales. 

What you’ll be doing

As a Senior Sales Manager in the Ads & Promo team, you’ll play a key role in planning, monitoring, and optimising advertising and promotion campaigns for our partners. You’ll collaborate closely with the Global Ads and Account Management team to ensure campaigns are aligned with client goals and deliver strong results. This is a great opportunity for someone with a data-driven mindset, excellent communication skills, and a passion for digital advertising. You may also come from a background in digital marketing or paid media, such as an Account Manager, Digital Marketing Specialist or Paid Media Specialist, as these skills transfer exceptionally well into the role.

Day-to-day in this role: 

• Own enterprise partnership growth: Develop and execute a strategic growth plan for each enterprise partner, identifying expansion opportunities within existing accounts (upsells, cross-sells, new verticals).
• Build deep strategic relationships: Work with C-level stakeholders and decision-makers at enterprise partners to understand their business objectives, competitive challenges, and how Wolt Ads can solve for them.
• Launch & optimize new ad and promotion products: Introduce new advertising and promotion solutions and product features to enterprise partners, ensuring smooth implementation and quick time-to-value that drives adoption and revenue.
• Full-Scale Retail Dominance: Accelerate Wolt Ads to the next level by capturing the entire Retail vertical - from global enterprise chains to local merchants - establishing the platform as the universal engine for retail growth. 
• Drive revenue growth through partnerships: Negotiate and close high-value advertising and promotion investment deals with a strategic focus on long-term partnership value, product adoption, and measurable business impact.
• Monitor and optimize campaign performance: Work with partners and internal teams to analyze campaign data, identify optimization opportunities, and ensure partners are achieving their KPIs and ROAS targets.
• Collaborate across teams: Global Ads and Promotion, Partner with Account Management, Product, and Marketing teams to ensure campaigns are delivered on time, on budget, and aligned with partner goals.
• Develop operational excellence: Identify ways to streamline ad operations, improve campaign setup and launch processes, and increase team efficiency without sacrificing quality.
• Drive reporting & insights: Work with the analytics team to develop custom reporting that tells a compelling story about partner performance, helping us demonstrate clear ROI and justify continued investment.
• Stay ahead of market trends: Continuously monitor the competitive landscape, emerging advertising trends, and partner needs to position Wolt Ads as the category leader.

Our humble expectations

• +5 years of proven experience in advertising sales, media sales, or ad platform management with a track record of closing and managing enterprise-level deals.
• Deep advertising platform expertise: You understand ad metrics, campaign optimization, media buying fundamentals, and how to position premium advertising solutions to sophisticated clients. Experience with platforms like Google Ads, Facebook Ads Manager, or similar ad platforms is a strong plus.
• Enterprise sales acumen: Proven ability to navigate complex negotiations, identify expansion opportunities within accounts, and close high-value deals with C-level stakeholders.
• Strategic relationship builder: You excel at understanding client business goals and translating them into advertising strategies that deliver measurable ROI - you're not transactional, you're strategic.
• Data-driven mindset: Strong analytical skills with the ability to use performance data (CTR, CPC, ROAS, conversion metrics) to inform decisions and drive optimization.
• Excellent communication skills: You can present complex advertising concepts clearly to executive audiences and simplify technical details for non-technical stakeholders.
• Cross-functional collaboration: Demonstrated ability to work effectively with product, marketing, operations, and technical teams to drive partnerships forward.
• Ownership mentality: You take full responsibility for partnership health and revenue growth - no excuses, just results.
• Growth mindset: You're energized by the challenge of expanding partnerships, launching new products, and opening new verticals. You constantly ask, "What's next?"Fluency in Kazakh, Russian, and English: Strong language skills are essential for managing enterprise relationships across the region.

What we offer

We are in a fast-moving industry, and Kazakhstan is a very key market for Wolt. The team on the ground is very ambitious and willing to move the rocks to reach goals while supporting each other. As part of the Global Ads and Kazakhstan Commercial Teams, you can make a real impact with your campaigns on the market, see good results,  and see your work on various media channels.

Why you’ll love it:

• 🚀 Build the future of advertising: Work at the intersection of ad tech, commerce, and growth - you're not just managing accounts, you're building a media platform.
• 💪 Own significant revenue: Enterprise partnerships mean real money and meaningful impact on company's P&L. You'll see the direct result of your work.
• 🎯 Strategic partnerships, not transactions: Move beyond typical sales roles - you'll develop deep relationships with sophisticated partners and help them grow their business.
• 🌍 Expand into new frontiers: Be part of the team launching Wolt Ads into new verticals and regions. You'll have a hand in shaping the platform's future.
• 🤝 Collaborate with the best: Work with ambitious, talented teams across Global Ads, Account Management, Product, and Marketing who are laser-focused on driving results.
• 💙 Big hearts, small egos: Join a team that celebrates wins together, supports each other through challenges, and genuinely believes in the power of partnership.

Next steps

If you're excited about working with enterprise partners at scale, driving meaningful revenue growth, and being part of an ambitious team building the future of advertising in Central Asia, then click below to apply and get the conversation going! Please make sure to submit your application in English.

Curious about what goes on behind the scenes and learn more about Ads & Promotions role? Dive into Roberta Poccafassi’s blog post to learn more:  here 

Wolt Ads is constantly expanding and evolving—check out how we help businesses grow and what opportunities lie ahead!  https://explore.wolt.com/en/fin/wolt-ads

Do you enjoy working in a dynamic and rapidly changing work environment, have a customer-oriented mindset and love working with a fun team? Are you experienced in the retail or grocery sphere? If your answer is yes - then read further!

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Kazakhstan can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being customer oriented, offering the fastest delivery available and being the company that changes the future of grocery shopping. This role plays a key part in our growth in Kazakhstan.

We are now searching for a full time Store Manager to lead our store in Almaty, Kazakhstan. In this role, you’ll find yourself in a challenging but well supported position. You have a strong influence on how your city operations will look like. We offer a unique opportunity to join one of the fastest growing companies in Europe and have an actual impact on how Wolt Market will look in the coming years.

If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for!

What you’ll be doing

You will work closely together with the team, including 2-4 Shift leads which you will guide, coach and develop within the frames of Wolt leadership values. To do this, you will make sure the Shift Leads have the knowledge and right tools to be able to run the store's day-to-day operations smoothly, this might include staying on top of freshness, inventory and stock management. You’ll be responsible for hiring, training, providing daily feedback and also holding 1v1 twice a year to grow the individual, go through performance and set new goals.

Day-to-day in this role you’ll:

• Leading, growing and motivating a team. Creating an environment where your colleagues can do their best work and have fun while working. You’ll get to plan team events with your team - something we aim to do a couple times a year.
• Your main goal will be to consistently improve the way our stores operate with help from the Operations Team. Fast delivery and fluent operations consist of a large field of things, this is one of the key day to day operational tasks you’ll be working with.
• Continuous participating in internal and external meeting 
• The role also includes a good collaboration and communication with other functions at Wolt to make sure we have a good selection & right products on sale.
• Monitoring shrink levels and control the amount of food that goes to waste.
• Managing shift scheduling.
• Handling incoming goods and order of the store.
• Overseeing everything the store and colleagues need to enable fast growth. This includes everything from ordering office supplies or IT-devices to a complete set of new fridges.

Our humble expectations

• Leadership experience and demonstrate the ability to motivate others.
• Experience from working in a grocery store is a plus.
• A fast learner with the ability to multitask.
• Proactive and service-minded are words that describe you.
• You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.
• You are able to work both during the day, evenings and weekends.
• Data-driven and analytical, you understand data to help improve and develop.
• A conversational level of English and fluent Russian is required.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

What you’ll be doing

As a Partner Sales Manager focused on partner acquisition, you will be responsible for identifying, prospecting, and closing new enterprise retail partnerships. You will operate as a hunter-driven sales professional, owning the full sales cycle from lead generation and qualification through to deal closing, while operating in a highly cross-functional environment and engaging with senior decision-makers on the client side.

Day-to-day in this role, you’ll:

• Lead active prospecting campaigns targeting enterprise retail chains, identifying and qualifying new partnership opportunities across the market
• Build and manage a strong sales pipeline through strategic outreach, cold calling, networking, and partnership prospecting
• Own end-to-end sales execution for new enterprise accounts, from initial outreach through proposal development and deal closure
• Lead complex negotiations with C-level and senior stakeholders across large retail organizations to structure mutually beneficial partnerships
• Develop compelling pitches and proposals that demonstrate clear value propositions and commercial benefits for retail partners
• Conduct market research and competitive analysis to identify untapped partnership opportunities and market gaps
• Leverage AI tools for lead identification, account research, deal prioritization, and sales forecasting
• Drive data-informed decision-making using pipeline analytics, forecasting tools, and performance metrics to optimize your sales efforts
• Collaborate cross-functionally with Operations, Product, Marketing, Finance, and Legal to structure deal terms and enable successful partnership launches
• Execute outbound campaigns using multiple channels (phone, email, in-person meetings) to build relationships with key decision-maker

Our humble expectations

• 3 to 5+ years of experience in enterprise B2B sales, with a proven track record of hunting, prospecting, and closing new business
• Direct experience in Retail, E-commerce, Marketplace, or Omnichannel environments with demonstrated success in partner or vendor acquisition
• Strong track record of new business generation, including ownership of pipeline building, consistent prospecting, and hitting/exceeding revenue targets
• Proven ability to manage long and complex sales cycles with multiple stakeholders and extended decision-making processes
• Excellent negotiation skills with demonstrated success engaging and closing C-level executives
• Self-motivated hunter mentality with strong drive to prospect, qualify, and close new business independently
• Strong commercial and financial acumen (pricing, unit economics, deal structuring) to structure enterprise partnerships
• Ability to operate in ambiguous, fast-paced environments and drive deals forward independently with minimal hand-holding
• Data-driven mindset with experience in pipeline management, forecasting, and sales analytics

Nice to have:

• Experience in entrepreneurship, grocery retail or fast-moving consumer goods (FMCG)
• Familiarity with marketplace or platform-based business models, logistics and delivery operations

Why you'll love it

• 🚀 Growth at scale: Be part of a fast-moving, ambitious team building the future of food delivery in Central Asia
• 💪 Instant impact: Own your portfolio and directly influence partner success—your work drives real, measurable results
• 🤝 Build something together: Move beyond transactional relationships and create genuine partnerships where both sides win
• 🧠 Continuous learning: Develop deep expertise in restaurant operations, data analytics, and commercial strategy
• 💙 Big hearts, small egos: Work alongside smart, friendly, and driven people who celebrate your wins

What we offer

At Wolt, you’ll be part of a high-growth, entrepreneurial environment where you can have a real impact on how local commerce evolves. This role offers a unique opportunity to work with some of the largest retail players in Germany and shape strategic partnerships at scale.

• 🌍 Independent work in a dynamic, international team
• 🩺 Medical Insurance and strengthened sick leaves🚀
• Career growth and development opportunities💙 Employee Assistance Program - therapy and wellbeing support
• 🍽️ Discount on your Wolt orders
• 🧑‍🎓 Wolt-wide training programs
• 🎉 Team budgets for celebrations and bonding
• 🍊 Fruits and drinks at the office

Next steps

After submitting your application, our Talent Acquisition team will review your profile and get in touch if there’s a match. The process typically includes an initial screening conversation, followed by interviews with the hiring manager and key stakeholders, and a case or practical assessment.

We aim to keep the process efficient and transparent, ensuring you have a clear understanding of both the role and Wolt’s way of working at every stage.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Are you a talented account manager with 1-3 years of experience (ideally around 2 years) and a genuine passion for building thriving restaurant partnerships and driving sustainable growth? Do you get energized by the challenge of unlocking untapped potential within your portfolio and watching venues flourish under your stewardship? If this resonates with you, then we have an incredible opportunity waiting for you!

What you’ll be doing

As the ideal candidate, you will be an ambitious and strategic account manager at a pivotal point in your career, driven by exceeding your revenue targets and constantly seeking ways to elevate your partners' performance. Your ability to build genuine relationships with restaurant owners will be your superpower—you're the person who understands that great partnerships are built on trust, service excellence, and shared success.

You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands on’ ethos that has made our team what it is!

Day-to-day in this role you’ll:

• Own and grow your restaurant portfolio: Strategically manage a diverse set of venue partners, identifying growth opportunities and driving Gross Order Value (GOV) expansion through targeted upselling initiatives.
• Be the growth catalyst: Partner closely with restaurant owners and managers to understand their business needs, analyze their performance data, and co-create strategies that boost their success.
• Master the data: Leverage analytical dashboards (Looker, Power BI) to uncover performance insights, identify trends, and present compelling reports that drive decision-making.
• Collaborate across teams: Work hand-in-hand with Marketing, Operations, and other departments to execute campaigns and operational improvements that directly impact your accounts' bottom line.
• Navigate the local market: Stay ahead of market trends, competitive dynamics, and partnership opportunities in Almaty's vibrant restaurant scene.
• Nurture relationships that matter: Conduct regular partner meetings, provide exceptional service, and adapt your approach to suit each partner's unique personality and business model.

Our humble expectations

• Solid track record: 1-3 years of proven account management experience, ideally with restaurant, retail, or hospitality partners. We're looking for someone with commercial account management experience (revenue-focused, upselling, partnership growth)—not purely operational or customer support roles. A mix of commercial strategy and operational understanding is ideal.
• Commercial acumen: You understand (or are eager to master) P&Ls, revenue drivers, and how to translate data into actionable growth strategies. Even if you're still building this skillset, your analytical mindset and hunger to learn make you a strong fit.
• Upselling mindset: A natural ability to identify expansion opportunities and effectively communicate value propositions that excite your partners.
• Negotiation skills: You're comfortable diving into commercial discussions with business owners, confidently discussing terms, and finding win-win solutions. You're not afraid to have tough conversations when needed.
• Data-savvy: Strong analytical skills with hands-on experience using business intelligence tools (Looker, Power BI, or similar). You speak the language of dashboards and KPIs.
• Relationship wizard: Exceptional interpersonal skills with the ability to adapt your communication style—equally comfortable discussing operations with a head chef or business strategy with an owner.
• True service first: Structured, detail-oriented, and genuinely committed to your partners' success. You're the person they want on their team.
• Communication excellence: You know how to convey complex ideas clearly, both in writing and face-to-face, with stakeholders at all levels.
• Marketing mindset: You have a solid understanding of how marketing works and thrive collaborating on campaigns with creative teams. Experience in trade marketing (especially in FMCG) is a big plus—if not, your account management background combined with genuine curiosity about marketing strategy will set you apart.
• Passion for food & hospitality: A genuine love for restaurants and the ambition to help the best venues in Almaty reach their full potential.
• CRM experience: Familiarity with CRM systems is a plus—you're organized and data-driven by nature.
• Sales DNA: A demonstrated track record in sales or business development is a strong plus.
• Language skills: Fluent in Russian and Kazakh; ability to work in English

Why you'll love it

• 🚀 Growth at scale: Be part of a fast-moving, ambitious team building the future of food delivery in Central Asia.
• 💪 Instant impact: Own your portfolio and directly influence partner success—your work drives real, measurable results.
• 🤝 Build something together: Move beyond transactional relationships and create genuine partnerships where both sides win.
• 🧠 Continuous learning: Develop deep expertise in restaurant operations, data analytics, and commercial strategy.
• 💙 Big hearts, small egos: Work alongside smart, friendly, and driven people who celebrate your wins.

What we offer

• 🌍 Independent work in a dynamic, international team
• 🩺 Medical Insurance and strengthened sick leaves
• 🚀 Career growth and development opportunities
• 💙 Employee Assistance Program—therapy and wellbeing support
• 🍽️ Discount on your Wolt orders
• 🧑‍🎓 Wolt-wide training programs
• 🎉 Team budgets for celebrations and bonding
• 🍊 Fruits and drinks at the office

Next steps*

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to submit your application in English. 

Are you a talented account manager with 1-3 years of experience (ideally around 2 years) and a genuine passion for building thriving retail partnerships and driving sustainable growth? Do you get energized by the challenge of unlocking untapped potential within your portfolio and watching retail stores flourish under your stewardship? If this resonates with you, then we have an incredible opportunity waiting for you!

What you’ll be doing

As the ideal candidate, you will be an ambitious and strategic account specialist at a pivotal point in your career, driven by exceeding your revenue targets and constantly seeking ways to elevate your partners' performance. Your ability to build genuine relationships with retail owners will be your superpower—you're the person who understands that great partnerships are built on trust, service excellence, and shared success.

You must also be a team player and willing to chip in with tasks outside of the day-to-day - it's important that we keep the 'hands on' ethos that has made our team what it is!

Day-to-day in this role:

• Own and grow your retail portfolio: Strategically manage a diverse set of retail partners, identifying growth opportunities and driving Gross Order Value (GOV) expansion through targeted upselling initiatives.
• Be the growth catalyst: Partner closely with retail owners and store managers to understand their business needs, analyze their performance data, and co-create strategies that boost their success.
• Master the data: Leverage analytical dashboards (Looker, Power BI) to uncover performance insights, identify trends, and present compelling reports that drive decision-making.
• Collaborate across teams: Work hand-in-hand with Marketing, Operations, and other departments to execute campaigns and operational improvements that directly impact your accounts' bottom line.
• Navigate the local market: Stay ahead of market trends, competitive dynamics, and partnership opportunities in the retail sector across your region.
• Nurture relationships that matter: Conduct regular partner meetings, provide exceptional service, and adapt your approach to suit each partner's unique personality and business model.

Our humble expectations:

• Solid track record: 1-3 years of proven account management experience, ideally with retail, FMCG, or SMB partners. We're looking for someone with commercial account management experience (revenue-focused, upselling, partnership growth)—not purely operational or customer support roles. A mix of commercial strategy and operational understanding is ideal.
• Commercial acumen: You understand (or are eager to master) P&Ls, revenue drivers, and how to translate data into actionable growth strategies. Even if you're still building this skillset, your analytical mindset and hunger to learn make you a strong fit.
• Upselling mindset: A natural ability to identify expansion opportunities and effectively communicate value propositions that excite your partners.
• Negotiation skills: You're comfortable diving into commercial discussions with store owners, confidently discussing terms, and finding win-win solutions. You're not afraid to have tough conversations when needed.
• Data-savvy: Strong analytical skills with hands-on experience using business intelligence tools (Looker, Power BI, or similar). You speak the language of dashboards and KPIs.
• Relationship wizard: Exceptional interpersonal skills with the ability to adapt your communication style—equally comfortable discussing operations with a store manager or business strategy with an owner.
• True service first: Structured, detail-oriented, and genuinely committed to your partners' success. You're the person they want on their team.
• Communication excellence: You know how to convey complex ideas clearly, both in writing and face-to-face, with stakeholders at all levels.
• Marketing mindset: You have a solid understanding of how marketing works and thrive collaborating on campaigns with creative teams. Experience in trade marketing (especially in FMCG or retail) is a big plus—if not, your account management background combined with genuine curiosity about marketing strategy will set you apart.
• Passion for retail & SMB growth: A genuine love for supporting local retail businesses and the ambition to help the best stores in your region reach their full potential.
• CRM experience: Familiarity with CRM systems is a plus—you're organized and data-driven by nature.
• Sales DNA: A demonstrated track record in sales or business development is a strong plus.
• Language skills: Fluent in Russian and Kazakh; ability to work in English

Why you'll love it:

• 🚀 Growth at scale: Be part of a fast-moving, ambitious team building the future of retail commerce in Central Asia.
• 💪 Instant impact: Own your portfolio and directly influence partner success—your work drives real, measurable results.
• 🤝 Build something together: Move beyond transactional relationships and create genuine partnerships where both sides win.
• 🧠 Continuous learning: Develop deep expertise in retail operations, data analytics, and commercial strategy.
• 💙 Big hearts, small egos: Work alongside smart, friendly, and driven people who celebrate your wins.

What we offer

• 🌍 Independent work in a dynamic, international team
• 🩺 Medical Insurance and strengthened sick leaves
• 🚀 Career growth and development opportunities
• 💙 Employee Assistance Program—therapy and wellbeing support
• 🍽️ Discount on your Wolt orders
• 🧑‍🎓 Wolt-wide training programs
• 🎉 Team budgets for celebrations and bonding
• 🍊 Fruits and drinks at the office

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely high-performing team, then we’d love to hear from you! 

Please note that we do not accept applications coming in via email. Please submit your application via our jobs portal.

Are you an experienced Grocery Associate, or do you have valuable experience in another grocery store? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat! 🤩

We’re looking for a Shift Lead to lead our Grocery team in our Wolt Market Schevchenko in Almaty

What you’ll be doing

Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store.Solving issues in which the team needs help.Monitoring and managing workload, efficiency, office duties and well-being.Collecting and forwarding feedback.Proactively participating in developing store operations.

Our humble expectations

• You have experience in working as a Grocery Associate in Wolt Market, or other grocery stores/retail.
• You have experience in leading a team (in a similar industry.)
• You are proactive, service-minded, a fast learner and have the ability to multitask.
• You are able to work flexibly in all shifts during the day, evenings and weekends 

What we offer

• Medical insurance 
• 24 days of working days vacation
• Wolt credits the cashback benefit
• Employee assistance program
• Wolt-wide training programs
• Strengthen paid sick leave
• Paid taxi from 10 PM to 6 AM
• Team budgets per year

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

We are looking for: Case Manager who will strengthen our Operations team.

As a Case Manager, you will join a fast-moving team of technical professionals solving supply chain challenges for customized parts.

Functional Responsibilities:
As part of Case Management, you will:

• Take actions to improve on-time delivery, quality, and customer satisfaction.

• Track and monitor the progress of multiple customer orders and partner jobs.

• Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates.

• Apply technical knowledge (or leverage subject matter experts) on manufacturing design and production to ensure timely job delivery.

• Understand supplier capabilities and execute supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective actions.

• Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues.

• Manage customer complaints resulting in product replacements.

• Report status, risks, and recovery efforts for troubled orders and jobs.

Job Duties:

• Document all case activity in the central database.

• Utilize company technology platforms and comply with the Quality Management System.

• Monitor the integrity of supplier quality metrics.

• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes meet customer expectations.

• Communicate effectively with all key stakeholders, including suppliers, customers, and leadership.

• Participate in initiatives to simplify and automate complex processes.

• Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

Requirements:

• Prior project management, supply chain, and customer service experience.

• Minimum of 3 years of relevant experience, preferably in manufacturing or operations.

• Ability to perform root cause analysis and identify solutions to complex problems.

Education:

• Bachelor of Science degree in Supply Chain, Engineering, or a related technical field preferred.

• Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods.

Personal Qualities:

• Self-starter capable of working independently and driving actions to completion.

• Strong organizational skills and adaptability in a dynamic environment.

• Ability to multitask, meet deadlines, and support all supplier quality field activities.

• Excellent communication skills (oral and written), capable of managing up and laterally.

Language Skills:

• English: C1

Working conditions:

• Remote full-time job.
• Fixed rate depending on the career level.
• Corporate Laptop.
• Free corporate language courses.
• Ability to grow and develop your career.
• Salary reviews and other benefits.

Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.

Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team.

We care: ongoing free of charge well-being activities for our people, charity projects worldwide.

Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.

Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components.

#LI-Remote

Role Summary

The BPO Administrator plays a key role in supporting the day-to-day operations of Xometry’s BPO program. This specialist ensures all administrative and compliance-related documentation is complete and accurate, while also serving as a primary point of contact for internal business customers submitting new or updated BPO requests.

This position bridges the gap between business functions, BPO vendors, and internal stakeholders (Finance, Legal, HR, and IT), ensuring smooth onboarding, change management, and reporting processes across all outsourcing initiatives.

Key Responsibilities

Administrative & Compliance Support

• Maintain and track all BPO-related documentation, including Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, and onboarding/offboarding forms.
• Coordinate document flow between Legal, Finance, HR, and vendor teams.
• Ensure timely updates to internal trackers and databases (e.g., Confluence, Jira, or shared Excel files).
• Verify that all required paperwork is completed before onboarding or contract renewal.
  
  

Business Support & Request Management

• Act as the first point of contact for business owners submitting BPO requests.
• Collect, review, and validate incoming requests to ensure they include necessary details (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements).
• Route validated requests to the appropriate internal approvers (Finance, Procurement, Legal, HR).
• Follow up with business customers and vendors to ensure smooth communication and timely updates on request status.

Operational Coordination

• Support the onboarding and offboarding workflow for BPO employees in coordination with IT and HR.
• Maintain up-to-date records of vendor performance, project milestones, and billing cycles.
• Assist in generating reports and summaries for management on BPO headcount, budget utilization, and vendor performance KPIs.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 2+ years of experience in administrative operations, vendor management, or shared services.
• Strong organizational and communication skills with a high attention to detail.
• Ability to handle multiple requests simultaneously and maintain clear documentation.
• Proficiency in Microsoft Excel/Google Sheets, Confluence, and Jira (or similar systems).
• Experience working with international teams or outsourcing vendors is a plus.
  
  

Key Competencies

• Ownership: Takes initiative to follow through on tasks until completion.
• Collaboration: Effectively coordinates with cross-functional teams.
• Process Thinking: Understands and documents end-to-end workflows.
• Customer Orientation: Provides professional, responsive communication to internal stakeholders.
• Discretion: Handles confidential business information responsibly.

#LI-Remote

Xometry is seeking a dedicated Case Manager to join our team. If you thrive in a fast-paced environment, love solving supply chain challenges, and have a passion for exceptional customer service, this role is for you! Join our dynamic team and help drive efficiency, quality, and innovation in manufacturing. As a Case Manager, you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts.

Responsibilities:

• Take actions to improve on time delivery, quality, and customer satisfaction.
• Track and monitor the progress of numerous customer orders and partner jobs.  
• Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates.
• Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time.
• Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases.
• Manage customer complaints that result in replacements for returned products.
• Report out on status, risk, and efforts to recover troubled orders and jobs.
• Document all case activity in the central database.
• Leverage company technology platforms and comply with the Quality Management System.
• Monitor the integrity of supplier quality metrics.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
• Effectively communicate with all key stakeholders, including suppliers, customers, and leadership.
• Participate and provide input on initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

Qualifications:

• Prior project management, supply chain, and customer service experience are required.
• A minimum of 3 years of related experience, preferably in manufacturing or operations.
• A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods.
• Capable of performing root cause analysis and identifying solutions to complex problems.
• A self-starter who can work independently and can drive actions to completion.
• Strong organizational skills and the ability to work in a dynamic environment.
• Able to multitask, meet deadlines, and support all supplier quality field activities.
• Strong communication skills (both oral and written) + ability to manage up and to the side.
• A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods.

Personal qualities:

• Capable of performing root cause analysis and identifying solutions to complex problems.
• A self-starter who can work independently and can drive actions to completion.
• Strong organizational skills and the ability to work in a dynamic environment.
• Able to multitask, meet deadlines, and support all supplier quality field activities.
• Strong communication skills (both oral and written) + ability to manage up and to the side.

Language skills:

• English C1

Country of Location:

• Remote

Holiday calendar:

• USA holidays

Time Zone:

• Eastern Time - USA

Apply now and become part of our journey!

#LI-Remote