• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Natural instinct to empathize with users
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts
• Strong technical and analytical skills
• Bachelor’s degree is required
• Internet requirement of at least 50 Mbps wired internet connection

About the Role: 

Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team’s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace

What You’ll Do: 

• Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
• Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
• Advocating for customers and defining ways to contribute to the customer experience continually.
• Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
• Partner with the support operations and delivery teams to identify, monitor, and report trends.
• Build, implement, and improve internal reporting and other processes to optimize team productivity.
• Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
• Deliver strategic projects on a timely basis.
• Report metrics and case management updates to the Technical Support Manager and Director
• Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
• Provide a 360 loopback to Product and Engineering
• Create & Contribute to the knowledge base & documentation of the resources and processes
• Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
• Proven ability to showcase change and impact on key org-level initiatives. 
• Learn quickly and adapt to Motive’s process and translate it into their own interactions with the team. 

What We’re Looking For: 

• Minimum 2-3 years of experience in a leadership role. 
• Excellent verbal and written communication skills and the ability to work effectively in a team environment.
• Knowledge in the Motives product line.
• Excellent presentation skills coupled with a strong leadership presence.
• Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
• Excellent time management skills and a strong sense of urgency.
• Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
• Experience working with and improving Support ticketing systems, tools, and processes
• Flexibility to handle critical cases after hours as needed.
• Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
• Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
  
  

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what helps us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

•  Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
•  Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
•  Lead Optimistically by Championing Growth and Development to Mobilize Enterprise.

Role Summary & Impact:

The Executive Secretary to the CEO provides high-level administrative, strategic, and operational support to the CEO of WPP Media Pakistan. This role is central to ensuring effective leadership execution by managing the CEO’s schedule, communications, meetings, and key internal and external interactions while maintaining confidentiality, professionalism, and strategic insight.

Reporting of the Role

This role reports to the CEO, WPP Media PK

What your day job looks like at WPP Media:

1. Executive Support & Calendar Management

• Maintain and proactively manage the CEO’s complex calendar, including meetings, appointments, and travel arrangements.
• Prioritize engagements and optimize CEO’s time to align with business priorities.
• Prepare briefing materials, agendas, and background documents for all meetings.

2. Communication & Correspondence

• Screen, prioritize, and respond to CEO’s email and communications on their behalf when appropriate.
• Draft letters, emails, reports, and presentations with accuracy and professionalism.
• Facilitate clear and timely communication between CEO and stakeholders.

3. Meeting Coordination & Follow-Up

• Organize executive meetings, including logistics, materials, and minutes.
• Ensure action items are tracked and followed up with relevant teams.
• Attend internal/external meetings to capture key decisions and deliverables. 

4. Travel & Logistics

• Plan and coordinate domestic and international travel itineraries, visas, accommodation, and transport.
• Prepare detailed travel briefs, expense claims, and itineraries.

5. Confidentiality & Information Management

• Handle sensitive information with discretion and strict confidentiality.
• Maintain organized records for legal, strategic, and operational documentation. 

6. Representation & Stakeholder Engagement

• Serve as a liaison between CEO and senior leadership, clients, partners, and internal teams.
• Represent the CEO’s office professionally and appropriately in all interactions. 

7. Special Projects & Initiatives

• Lead or support special projects, cross-functional initiatives, and strategic deliverables as assigned by the CEO.
• Facilitate coordination with functional heads and project stakeholders.

What you’ll bring:

• Exceptional verbal and written communication skills.
• Superior organizational and time-management abilities.
• Advanced proficiency in calendar management, Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) and virtual meeting tools.
• Strong interpersonal skills with the ability to interface across all levels of staff and external partners.
• Strategic thinking with high emotional intelligence and discretion.
• Ability to anticipate needs, solve problems independently, and work under pressure.

Qualifications & Skills

Education

• Bachelor’s degree in business administration, communications, or related field (Master’s preferred but not required).

Experience

• 3+ years of executive support or senior administrative experience, preferably supporting C-suite executives in a corporate or media/advertising environment.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, vision, and dental insurance, significant paid time off, employee wellbeing facilities, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodation or flexibility, please discuss this with the hiring team during the interview process. 

About Pakistan

WPP Media Pakistan is the leading global media investment management operation in Pakistan. We see major growth coming on Digital platforms with internet penetration growing to 87 million broadband users and 85 million 3G/4G subscribers. Social media platforms have also grown substantially in Pakistan where Facebook stands at 34 million subscribers and Tik Tok has replaced Instagram to become the second most penetrated social platform. While the digitalization of the market is happening at a fast pace, it has also opened opportunities for specializations like e-commerce, Digital Content, Video Planning solutions, Technology and Data & Analytics in Pakistan. 

About the Role:

As an SMB Outbound Account Executive, you’ll have the opportunity to work with our largest line of revenue. SMB customers make up the majority of our customer base and are our largest revenue stream. We are looking for sales professionals who are competitive, driven, strong communicators, and consistently practice refining their skillset. You should be coachable and relentless towards hitting your goals and targets.

What You'll Do:

• High volume cold calling, prospecting new business and making outbound calls. Expect to have a high volume of outbound calls with a small number of qualified prospects responding. This is a cold-calling full-cycle sales role.
• Demo Motive software to prospective fleet managers and drivers. 
• Survey prospects to understand pain points within their business so you can align those business needs with the Motive solution.
• Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.
• Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• Preferably 2+ years of outbound sales experience preferably with B2B international clients (US/Canada/UK)
• Repeated success with a full sales motion - strong track record of hunting, exceeding quotas and rapidly growing your book over time, backed up by data
• Strong end-to-end ownership attitude from prospecting, demonstrations, to closing.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver
• History of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections
• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or exposure to US/Canada/UK B2B customers. #LI-MS3

About the Role:

As an SMB Outbound Account Executive, you’ll have the opportunity to work with our largest line of revenue. SMB customers make up the majority of our customer base and are our largest revenue stream. We are looking for sales professionals who are competitive, driven, strong communicators, and consistently practice refining their skillset. You should be coachable and relentless towards hitting your goals and targets.

What You'll Do:

• High volume cold calling, prospecting new business and making outbound calls. Expect to have a high volume of outbound calls with a small number of qualified prospects responding. This is a cold-calling full-cycle sales role.
• Demo Motive software to prospective fleet managers and drivers. 
• Survey prospects to understand pain points within their business so you can align those business needs with the Motive solution.
• Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.
• Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• 2+ years of outbound sales experience preferably with B2B international clients (US/Canada/UK)
• Repeated success with a full sales motion - strong track record of hunting, exceeding quotas and rapidly growing your book over time, backed up by data
• Strong end-to-end ownership attitude from prospecting, demonstrations, to closing.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver
• History of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections
• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or exposure to US/Canada/UK B2B customers. #LI-MS3