• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

• Natural instinct to empathize with users
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts
• Strong technical and analytical skills
• Bachelor’s degree is required
• Internet requirement of at least 50 Mbps wired internet connection

About the Role

You will be working as a part of a distributed agile team, building a new SaaS platform that underpins a suite of enterprise applications solving a variety of hard data analytics and enterprise problems. You will be responsible for ensuring that the framework and products we develop meet the established design, implementation, and quality goals.  

What You’ll Do

• Be a part of a globally distributed team of backend engineers to design/develop/architect Securiti’s core backend platform
• Help create architecture documents, functional specifications, design documents, and developer test plans
• Coordinate end-to-end development, deployment, and testing of new features and enhancements in the product
• Write reliable, secure, performant, and scalable code
• Perform code reviews and analysis
• Monitor platform performance and be on-call to address any urgent issues
• Work with customer support and address customer issues
• Integrate new technologies into back-end cloud infrastructure

What You’ll Bring

• Minimum 7 years of experience developing software, with some experience using container technologies like Docker
• Experience in building highly available and scalable distributed systems for the cloud
• Strong conceptual understanding of multi-threaded applications
• Professional development experience in GoLang, Java, C++, or Python
• Good knowledge of Linux and bash scripting 
• Good software development practices: should thrive in an environment of rapid development, peer code reviews, and write good functional/unit tests
• Experience with microservices and REST-based HTTP/2 architectures
• Experience with SQL (Postgres) and NoSQL (Mongo/Elasticsearch) technologies 
• Knowledge and use of performance tuning, profiling, and software metrics tools
• Very strong diagnostic and troubleshooting skills
• Proven ability to utilize creative thinking to solve complex engineering problems
• Understanding of continuous integration tools, including Jenkins
• Experience with agile development methodologies is a must
• Outstanding verbal, written, and interpersonal communication skills
• High level of energy, teamwork, can-do attitude, and willingness to learn new technologies
• Working knowledge of networks and web concepts

Bonus Skills

• Experience with cloud platforms such as AWS, GCP, and Azure
• Experience with Containerisation technologies (Kubernetes, Docker) 
• Experience with tools like terraform, helm, docker
• Understanding of Network Services such as Load-Balancers, Security, QoS 
• Understanding of platform level concerns, such as configuration management, network request routing, blue/green or canary deployments, in-service software upgrade 
• Experience in building API based connectors to cloud-based SaaS services is a big plus

What You’ll Get 

• Competitive compensation package
• Comprehensive health and wellness benefits
• Professional development opportunities

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the Role

We’re seeking a technically fluent Customer Engineer to join our Engineering organization and serve as a critical link between Engineering and Go-to-Market (GTM) teams, including Sales Engineering, Professional Services, and Enablement.

This role is embedded within the Development organization, and focuses on helping the GTM teams understand, configure, and support deployments of our Data Security Posture Management (DSPM) platform. While the role is not directly customer-facing, it requires a deep understanding of the product and underlying technologies to ensure field teams are well-supported during pre-sales and post-sales phases.

This is an excellent opportunity for someone with a strong technical foundation who wants to stay close to the technology, without being in a traditional coding role.

What You’ll Do

• Act as a technical liaison between the Engineering team and GTM teams (Sales Engineering, Professional Services, etc.), enabling them with the product knowledge, tooling, setup and deployment support they need.
• Work closely with Engineering to understand new features, deployment requirements, and system behaviors, and translate them into actionable documentation, enablement content, demo environments and tooling for internal teams.
• Assist in internal setup and deployment of DSPM components (Kubernetes-based microservices, data connectors, APIs), and help validate internal staging/demo environments.
• Help develop internal technical resources such as playbooks, integration guides, architecture diagrams, and field enablement materials.
• Support the Go-to-Market team with API usage, scripting (e.g., Python), and basic troubleshooting, particularly during proof-of-concept or pilot phases.
• Read, interpret, and sometimes modify basic code or configuration files to help debug issues or support integration efforts.
• Validate deployment workflows across cloud platforms (e.g., AWS, GCP, Azure) and ensure alignment with field practices.

What You’ll Bring

• 3+ years of experience in a technical role within an engineering or product-focused organization (e.g., dev support, sales enablement, QA, technical consulting).
• Strong understanding of modern cloud-native stacks, including:
  - Kubernetes and containerized services
  - Cloud infrastructure (AWS/GCP/Azure)
  - Data infrastructure (e.g., SQL, data lakes, data warehouses)
  
  
• Comfort with basic scripting in languages like Python or shell scripting for automating setup, working with APIs, or testing integrations.
• Ability to read and understand application code (e.g., Python, YAML, or JSON configurations) to support basic troubleshooting and deployment workflows.
• Strong communication skills and ability to synthesize technical concepts for internal enablement and cross-functional understanding.

Bonus Skills

• Familiarity with DSPM, CSPM, or adjacent data security and privacy tools
• Prior experience in Sales Engineering enablement, solution delivery, or product support roles.
• Experience with or exposure to DevOps tools such as Helm, Terraform, Docker, and CI/CD pipelines.
  Exposure to compliance or risk management concepts (e.g., SOC 2, GDPR).
• Experience working in fast-paced, high-growth environments or with distributed technical teams.

What You’ll Get 

• Competitive compensation package

• Comprehensive health and wellness benefits

• Professional development opportunities

About the Role: 

Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team’s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace

What You’ll Do: 

• Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
• Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
• Advocating for customers and defining ways to contribute to the customer experience continually.
• Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
• Partner with the support operations and delivery teams to identify, monitor, and report trends.
• Build, implement, and improve internal reporting and other processes to optimize team productivity.
• Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
• Deliver strategic projects on a timely basis.
• Report metrics and case management updates to the Technical Support Manager and Director
• Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
• Provide a 360 loopback to Product and Engineering
• Create & Contribute to the knowledge base & documentation of the resources and processes
• Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
• Proven ability to showcase change and impact on key org-level initiatives. 
• Learn quickly and adapt to Motive’s process and translate it into their own interactions with the team. 

What We’re Looking For: 

• Minimum 2-3 years of experience in a leadership role. 
• Excellent verbal and written communication skills and the ability to work effectively in a team environment.
• Knowledge in the Motives product line.
• Excellent presentation skills coupled with a strong leadership presence.
• Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
• Excellent time management skills and a strong sense of urgency.
• Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
• Experience working with and improving Support ticketing systems, tools, and processes
• Flexibility to handle critical cases after hours as needed.
• Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
• Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
  
  

About the team

The Design team at Careem crafts user experiences that are simple, intuitive, and delightful. As part of our interdisciplinary group of designers, researchers, writers, and brand experts, you will play a crucial role in shaping how millions of users across the region engage with the Careem app. The team is now building an in-house content marketing team to support copy needs across all verticals, reducing reliance on external vendors and Studio X.

About the role

We are looking for a talented and versatile Senior Copywriter (English) to join our Product Design team. You will play a key role in shaping and delivering content across marketing and product surfaces—including push notes, CRM campaigns, and in-app banners. You will also help refine Careem’s tone of voice across digital experiences and campaigns.

What you'll do:

• Write persuasive, concise, and brand-aligned copy for marketing and product use cases
• Collaborate with designers, PMs, marketers, and engineers to deliver cohesive content experiences
• Lead efforts in copy reviews, content QA, and refinement for product and campaign rollouts
• Contribute to building scalable content systems and guidelines
• Adapt content rapidly to shifting business needs across verticals like Q-commerce, ride-hailing, and food

What we're looking for:

• 2–4 years of experience in UX writing or digital copywriting, ideally with e-commerce or Q-commerce apps
• Mastery of English grammar, tone, and brevity
• Portfolio showcasing product-facing content, especially app interfaces and CRM work
• Ability to work in fast-paced environments with rapid turnaround needs
• Experience with CRM platforms, push notifications, and banner content
• Nice-to-have: Familiarity with Figma or design collaboration tools

About the Team

Careem Deliveries is looking for a Corporate Collections Lead for its Careem B2B business to ensure that customers’ debts are collected in line with contractual terms.

What You'll Do: 

• Effective collaboration with team members, business partners and stakeholders across markets including UAE, KSA & Qatar, and Jordan for recovery/collection from clients
• Collection of due receivables  from clients in a timely manner as per credit terms of the service contract and Careem’s credit and collection policy
• Regular monitoring of client payments and dispute  resolution where necessary
• Investigation of payment discrepancies
• Issuing Credit notes to clients in oracle 
• Generating SOAs of clients for visibility and action on due receivables 
• Performing required analysis, reports and controls
• Ensuring performance metrics are met
• Address client inquiries or disputes related to payments and resolve issues promptly.
• Prepare regular aging reports and share updates on outstanding receivables with the team.
• Contact customers via phone or email to ensure prompt payment of invoices.
• Record incoming payments and match them against customer invoices.
• Update AR aging report before collection call
• Timely follow up with customers
• Good knowledge of IFRS 9
• Create and share invoices with customers timely and accurately
• Lead Collection call with all the stake holders for all markets
• Make sure to resolve the issues before the next call
• Setup meeting with client if required to resolve the issue and release of payment
• Support internal departments to improve team performance.
• Make sure to meet the collections targets and avoid ECL impact.

What You'll Need: 

• Degree in Economics, Accounting or any related Finance/Business course preferred
• 3-4+ years of relevant work experience 
• Previous experience with Oracle would be a plus
• Proactive approach and demonstrating full ownership of assigned tasks
• Good knowledge of Excel
• Excellent communication and negotiation abilities

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support, helping our customers thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.

About the Role

We are looking for a highly proactive and commercially minded Customer Lifecycle Marketing Manager to own the end-to-end customer journey after acquisition. This role will be responsible for building and optimising the communications, campaigns, and automations that drive stronger onboarding, higher retention, increased expansion, and reduced churn.

You will be the connective tissue across Marketing, Customer Success, Strategic Account Management, Sales, and Product, ensuring our customers receive clear, timely, and value-driven communication without being overwhelmed by different teams. Your work will directly influence customer performance, MRR growth, and long-term satisfaction.

This is a high-impact role ideal for a lifecycle marketer who thrives on data, experimentation, cross-functional collaboration, turning insights into measurable outcomes, and delivering exceptional communication that really resonates with our customer base.

Key Responsibilities

Lifecycle Communications and Onboarding

• Own customer onboarding communications across email, WhatsApp, and in-product touch points.
• Work with the Onboarding, Product and Marketing Teams to design and implement automated onboarding journeys that help customers activate, adopt key features, and get value faster.
• Ensure consistent messaging that aligns with product positioning and customer expectations.

Customer Engagement and Retention

• Develop communication strategies that improve customer engagement and sentiment throughout the lifecycle.
• Identify early churn signals and create interventions, automations, and campaigns to reduce churn with the Strategic Account Management Team.
• Partner with Customer Success to support objection handling campaigns, proactive education, and best-practice sharing.
• Monitor competitor propositions and market movements, and develop specific defensive communication strategies that can be deployed when customers are at risk of competitive intervention.

Expansion and Growth

• Work closely with Strategic Account Managers to build cross-sell, upsell, and expansion campaigns designed to increase MRR and order volume.
• Identify customer segments and behaviours that indicate growth potential, and deliver targeted lifecycle programmes.
• Identify optimal moments in a customer’s lifecycle to encourage expansion and build automations with the objective of generating inbound demand for Customer Success.

Cross-Functional Alignment

• Collaborate with Product, Marketing and Sales Enablement to understand product strengths, gaps, and customer pain points, ensuring communications are accurate and set the right expectations.
• Partner with Data, Product, and CS to align insights, messaging, and customer triggers across teams.
• Act as the guardian of customer communication, ensuring customers are not over-messaged and that all outgoing comms follow a coordinated plan.

Measurement and Optimisation

• Jointly own the KPIs related to onboarding success, engagement, retention, churn reduction, and expansion campaign performance with the commercial teams.
• Build dashboards, track performance, run A/B tests, and continuously refine lifecycle flows based on data.
• Champion best practice in customer communications and design processes that improve message quality and timing.

Key KPIs

• Expansion in MRR from lifecycle and cross-sell campaigns
• Reduction in overall churn through targeted intervention
• Increased customer activation, feature adoption, and order volume
• Improved engagement rates across lifecycle channels
• Reduction of uncoordinated customer messaging across departments

About You

• Proven experience in customer lifecycle marketing, CRM marketing, retention or growth marketing, ideally in SaaS or a tech-driven business.
• Strong understanding of segmentation, lifecycle automation, multi-channel messaging, and CRM data structures.
• Data-driven mindset with the ability to interpret insights and act on them quickly.
• Exceptional communication skills and the ability to collaborate effectively with commercial teams based in the UK and Ireland is essential.
• Excellent communication and copywriting skills, with a talent for simplifying complex concepts.
• Experience using Intercom for customer communication, support, or automation would be a big advantage.
• Highly adept with AI tools and workflows, with the ability to leverage AI to automate, optimise, and scale lifecycle communications and processes.
• Experience messaging to customers in the UK and Ireland is essential.
• Ability to adhere to brand guidelines and tone of voice is essential.
• Previous experience communicating to or working with restaurants or takeaways is an advantage.
• Comfortable working cross-functionally and influencing without authority.
• Highly organised, detail-oriented, and proactive in identifying opportunities for improvement.
• Passionate about customer experience, retention, and delivering value throughout the lifecycle.
• Previous experience working with Salesforce CRM and Hubspot marketing automation would be advantageous.

🦄 About Flipdish

We are Flipdish, an Irish unicorn valued at over $1bn, helping independent restaurants, takeaways and quick service brands compete and grow in a world transformed by technology. Our platform has evolved into a fully integrated, AI powered ecosystem that supports restaurants with online ordering, marketing, loyalty, point of sale, menu optimisation and operational automation.

AI is at the heart of many of our newest innovations, including the Flipdish AI Phone Agent, which answers customer calls, takes orders and ensures no order is ever missed. From AI driven marketing to intelligent menu tools, we build technology that makes running a restaurant satisfyingly simple in a world that is anything but.

But Flipdish is not just about technology. We are deeply connected to the industry we serve. Many of us have worked in restaurants, run franchises or grown food businesses ourselves. We understand the pressures operators face, and we support them with the same intensity and care we would want for our own businesses. We listen closely to our customers, learn from them and back them so they can grow on their own terms and fall back in love with what they do.

🫀Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like Dublin, London and Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand some candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

About the Team:

Part of Careem NextGen Team, the mission of the program is to train the new Analysts to build Analytical excellence foundations with high standards. You will have access to some of the most exciting projects and advanced tech for accelerated learning and exposure, leveraging modern analysis and visualization tools to solve the region’s day to day problems.

The Careem Analytics team’s mission is to build and track the full lively picture for Careem businesses and experiences, uphold the experience bar, provide actionable insights, formulate problems and contribute to solving them. 

Responsibilities

• Collect, clean, and analyze structured and unstructured data from various internal and external sources.
• Build and maintain dashboards and reports to track KPIs and business performance.
• Work with cross-functional teams (product, engineering, and operations) to understand data needs and deliver actionable insights.
• Conduct exploratory data analysis (EDA) to identify trends, patterns, and anomalies.
• Support experimentation (A/B testing) and data-driven decision-making.
• Write SQL queries and use analytical tools to extract, transform, and analyze data efficiently.
• Leverage AI and automation tools to streamline recurring analytical tasks, improve data workflows, and enhance productivity.
• Explore opportunities to integrate AI-assisted insights (e.g., anomaly detection, trend forecasting, text summarization) into dashboards and reports.
• Document data definitions, methodologies, and analysis processes.
• Ensure data quality, integrity, and accuracy in reporting systems.
• Present findings clearly through visualizations and storytelling to both technical and non-technical stakeholders.
  
  

Qualifications

• Bachelor’s degree in Computer Science, Data Science, Statistics, Economics, or a related field.
• 0–2 years of experience as a Data Analyst or in a similar analytical role.
• Strong SQL skills and proficiency in at least one analytical language (Python or R).
• Strong SQL and Python skills, with experience in analytical libraries (e.g., pandas, NumPy, SciPy).
• Hands-on experience with BI and visualization tools (e.g., Power BI, Tableau, Looker, or Metabase).
• Understanding of data modeling, ETL processes, and database concepts.
• Basic knowledge of statistics and hypothesis testing.
• Familiarity with AI tools (e.g., ChatGPT, Gemini, Copilot) and an understanding of how to apply them to automate analyses, improve data exploration, and enhance decision-making.
• Curiosity to experiment with emerging AI capabilities for workflow optimization and insight generation.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and presentation skills with the ability to explain insights effectively.
• Strong attention to detail, analytical curiosity, and a bias for driving measurable impact.
• Experience with version control (Git) and data warehouses (BigQuery, Redshift, Snowflake) is a plus.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the team

The Talent & Culture (T&C) team at Careem is on a mission to create an environment where our colleagues can do their best work and grow every day. We are partners to the business, driving people strategies and culture that align with our purpose of simplifying lives and building an awesome organisation. You will be joining a dynamic, passionate, and collaborative team that thrives on solving complex problems and delivering meaningful impact across all functions and markets.

About the role

As a Senior People Business Partner, you will be a trusted people advisor and culture partner to our business leaders in Pakistan. Your role will be critical in aligning business objectives with people solutions, enabling leadership capability, enhancing colleague experience, and delivering on our organisational goals. You will work closely with leaders across multiple functions, acting as a catalyst for performance, engagement, and cultural growth.

What you'll do

• Partner with business leaders to develop and execute people strategies that drive business performance and colleague engagement
  
  
• Coach and influence senior leaders on key people topics such as organisational design, leadership development, talent planning, and change management
  
  
• Collaborate with Centres of Excellence (CoEs) to deliver solutions in performance management, learning & development, compensation, and talent acquisition
  
  
• Lead strategic projects that build leadership effectiveness, improve team dynamics, and support change initiatives
  
  
• Act as a guardian of Careem culture, design and implement initiatives ensuring alignment with our values and ways of working
  
  
• Use data and insights to identify trends and opportunities, and propose impactful actions
  
  
• Provide expert guidance on people policies, employment law, and best practices in the region
  
  

What you'll need

• 8+ years of progressive HR experience, with at least 4 years in a business partnering capacity
  
  
• Experience working in fast-paced, tech-enabled or high-growth organisations
  
  
• Strong stakeholder management skills and the ability to influence without authority
  
  
• Proven track record in coaching leaders, driving culture change, and delivering strategic people initiatives
  
  
• Data-driven mindset with strong analytical and problem-solving skills
  
  
•  Good understanding of local labor laws and HR practices in Pakistan
• Strong personal credibility, integrity, and alignment with Careem’s values

About the Role

This role sits at the core of Careem's NextGen program, our initiative to grow the next generation of engineers across the organization. This isn't just about writing code; it’s about reimagining how we build. We are looking for AI-native engineers—problem-solvers who leverage AI to automate the mundane, architect scalable systems at lightning speed, and focus their human intellect on high-level design.

As a Senior Software Engineer I in the Central Engineering team, you are a force multiplier. You don’t just deliver features; you set the standard for how they are delivered. You will bridge the gap between complex requirements and elegant, AI-augmented implementations, owning large components of our ecosystem and relentlessly driving excellence through automation.

What You'll Do

• AI-Driven Development: Lead by example in using AI tools (Claude Code, LLMs, automated agents) to accelerate the entire SDLC—from rapid prototyping to automated testing and documentation.
• Ownership: Design, develop, and maintain complex, full-stack features, owning the lifecycle of your services—from initial system design and API contracts to deployment and on-call support.
• System Architecture: Contribute significantly to system design discussions, evolving patterns to ensure our microservices are scalable, decoupled, and resilient.
• Quality & Mentorship: Maintain a high bar for code quality through deep code reviews. Actively mentor Software Engineers (I & II), fostering a culture of AI-first thinking.
• Operational Excellence: Participate in on-call rotations, lead incident post-mortems, and build "self-healing" systems with automated monitoring.

What You'll Need

• Experience: 6+ years of professional software development experience with a proven track record of shipping high-scale distributed systems.
• The AI-First Mindset: You have integrated AI tools into your daily workflow to increase velocity and code quality.
• Technical Stack: Proficiency in modern backend languages (Go, Java, or Node.js) and a deep understanding of React and TypeScript on the frontend.
• Distributed Systems: Advanced knowledge of REST/gRPC, message brokers (Kafka/RabbitMQ), and both SQL/NoSQL databases.
• Cloud & Infrastructure: Deep familiarity with Docker, Kubernetes, and CI/CD pipelines, with the ability to own your infrastructure on AWS.
• Bonus Points: Experience building/integrating AI agents or LLM wrappers, and a history of contributing to open-source projects or tech blogs.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. 
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
• This role is open to be hired in Karachi and Lahore

About the team

At Careem, the mission of the NextGen Programme is to develop our next generation of engineers through a structured learning journey in Clean Code, SOLID design principles, and scalable system architecture. This programme spans all areas of engineering at Careem, including Backend, Frontend, Web, Mobile, Data Analysis, MLOps, Infrastructure, Cyber Security, and QA. The goal is to build a strong foundation of engineering excellence from day one.

We are looking for a Senior Software Engineering Manager to lead a team of talented engineers and graduates who are embarking on their journey in software engineering. You’ll play a critical role in shaping the learning and technical growth of the team, mentoring them through real-world projects and helping them become world-class engineers.

You will be responsible for leading and scaling highly distributed systems, mentoring engineers in best practices, and continuously improving engineering processes. The systems you oversee will be core to Careem’s operations — powering everything from user interactions to payment processing.

What you'll do:

• Lead a team of engineers within the NextGen Programme, focusing on high-quality service delivery and strong engineering foundations.
• Drive the design, development, and deployment of scalable distributed systems in a microservices-based architecture.
• Guide and mentor engineers in applying Clean Code, SOLID principles, and test-driven development.
• Collaborate with cross-functional teams to solve technical challenges and improve engineering efficiency.
• Partner with other leaders to shape the technical roadmap and evolve the programme structure.
• Foster a strong team culture of learning, accountability, and engineering excellence.
• Maintain a high level of engagement and support across the team through regular feedback and coaching.

What you'll need

• 10+ years of experience in software development, min 3 years in a management/senior engineering team lead role.
• You have strong software engineering skills with strong competencies in data structures, algorithms, software design and OOP.
• Working knowledge of at least one of these Java, Go, Python, .NET.
• Deep understanding of how to build scalable distributed systems.
• Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience.
• You’re a leader who is passionate about growing talent.
• Demonstrate ability to run and improve technical development processes.
• Passion for developing people and building strong, collaborative teams.
• Demonstrated ability to run and improve technical development processes.