At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role… 

Flipdish in Argentina is expanding its team of Customer Support Agents, responsible for ensuring a seamless customer experience. This remote role, focuses helping our mandarin customers in providing excellent customer support. 

Key Responsibilities:

Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.

Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.

Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.

Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.

Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.

Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.

Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.

Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.

We're looking for:

• Relevant experience in Mandarin/Chinese speaking roles.
• A focus on delivering great customer experiences.
• Strong organisational and problem-solving skills.
• Technical troubleshooting proficiency.
• Fluency in Mandarin

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.  

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

🙈Don’t be shy. Apply. 

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch. 

We also understand some candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role… 

Flipdish is expanding its team of Customer Support Agents, responsible for ensuring a seamless customer experience. This role, based in our Dublin office, focuses helping our mandarin customers in providing excellent customer support. 

Key Responsibilities:

Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.

Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.

Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.

Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.

Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.

Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.

Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.

Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.

We're looking for:

• Relevant experience in Mandarin/Chinese speaking roles.
• A focus on delivering great customer experiences.
• Strong organisational and problem-solving skills.
• Technical troubleshooting proficiency.
• Fluency in Mandarin

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.  

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

🫀Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like Dublin, London and Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply. 

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch. 

We also understand some candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role

You will join us in an incredibly exciting phase of transition and growth with a huge opportunity to unlock massive revenue potential across our global client base. 

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for building and developing business relationships and be willing to take on new challenges and input to the company’s growth.

Please note English fluency is mandatory for this role. Please apply using an English CV.

 In this job, you’ll…

• Manage restaurant customers in the UK, helping them engage and find value from Flipdish products
• Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently
• Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system
• Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores.
• Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products
• Interpret and drive action for “at-risk” customers 
• You will be a natural at building relationships as creating partnerships with your client base will be critical to success in this position.

We’re looking for

• Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
• Proven track record in minimizing customer churn.
• The ability to look at longer-term plans and set the direction for clients
• Results-focused, can-do-attitude, Naturally motivated and team player
• Comfortable in using data to make decisions
• You are highly organised - ability to build pipelines and track current/ future processes
• Confident and able to present to clients and internal stakeholders over video
• You’re a foodie! Passionate about the hospitality industry and understand the challenges the industry faces.
• You have an eye for detail and a highly analytical mindset.
• Motivated by increasing revenue and the sales process lights a fire within you!
• Understanding of Flipdish products including online ordering, kiosks, and restaurant point of sale systems
• Have a background in Sales.

What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.  

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

🫀Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is. 

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment. 

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success. 

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply. 

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.  

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

About Flipdish

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by giving them the tools to run and grow their business on their terms.

We build technology that is powerful, but simple to use, backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple.

About the role

Due to our continued growth, Flipdish is seeking a React Native developer to join our global engineering team. Our main goal is to provide our clients with groundbreaking mobile applications enabling online ordering and increased loyalty for our clients.

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for technology and be willing to take on new challenges and input to the company’s growth.

What you’ll own

• Be hands on developing our mobile applications and Kiosk
• Fix issues in existing/legacy code
• Resolve both technical and product issues
• Own and maintain CI/CD pipelines for automation of testing and builds
• Design, develop, and implement automated systems for seamless app setup and deployment
• Be the QA of your own work and that of team mates
• Understand our customers and their requirements
• Work with a PM and TL to ensure accurate delivery of features

What success looks like

In your first 3 months, you will:

• Be hands on developing our mobile applications and Kiosk
• Fix issues in existing/legacy code
• Resolve both technical and product issues
• Be the QA of your own work and that of team mates
• Work with a PM and TL to ensure accurate delivery of features

By 6 months, you will:

• Own and maintain CI/CD pipelines for automation of testing and builds
• Design, develop, and implement automated systems for seamless app setup and deployment
• Understand our customers and their requirements

Key responsibilities

Mobile app development & delivery

• Be hands on developing our mobile applications and Kiosk
• Work with a PM and TL to ensure accurate delivery of features
• Understand our customers and their requirements

Quality & issue resolution

• Fix issues in existing/legacy code
• Resolve both technical and product issues
• Be the QA of your own work and that of team mates

Automation & CI/CD

• Own and maintain CI/CD pipelines for automation of testing and builds
• Design, develop, and implement automated systems for seamless app setup and deployment

Our expectation

• Challenge poor decisions and propose better ways of working
• Constructive challenge is a responsibility
• Prioritising harmony over truth or progress is a failure of responsibility

About you

• 5+ years commercial experience developing mobile apps in React Native
• Hands-on experience with automated testing frameworks
• Great communication in English, both verbal and written
• Excellent problem solving skills, with the ability to dig in to issues and come up with appropriate solutions
• Have the ability to take ambiguous requirements and work with the team to refine them into development items
• Solid understanding of performance requirements on mobile devices
• Not a stranger to product / user centric ways of thinking about software projects
• Work well both on your own, and as part of a team
• Embrace AI in your daily work routine!

This role may not suit you if

• You prefer highly structured environments with little ambiguity
• You are uncomfortable challenging ideas or being challenged
• You prefer narrow scope roles over broad ownership

What you get

• Equity
• Hub model – blend of office and home working
• 25 days holiday + bank holidays
• Healthcare coverage
• Team meet-ups and company events

Our culture

• We value clarity, ownership and high standards
• We expect people to challenge ideas and improve how we work
• We focus on output and impact, not time spent
• We support growth, but expect people to take responsibility for it.

Don’t be shy. Apply.

We know not everyone will meet every requirement. If this role sounds like something you’d be good at, we’d like to hear from you.

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support, helping our customers thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.

About this role…

We’re looking for a driven and commercially-minded Field Sales Account Executive to join our fast-growing sales team. You’ll play a crucial role in expanding Flipdish’s presence in your territory, acting as the face of our brand and a trusted advisor to prospective clients.

This is a hands-on, consultative role that combines pipeline ownership with in-person relationship building. You’ll meet restaurant owners, hospitality groups, and franchise operators to understand their challenges, introduce Flipdish’s technology, and help them modernise how they operate and grow.

You’ll be responsible for managing the entire sales process – from first contact to signed contract – with a strong focus on closing new business. This is a fantastic opportunity for someone with a passion for tech and hospitality who thrives in a fast-paced, field-based environment.

What you’ll do…

• Own the full sales cycle – from prospecting and initial outreach through to proposal, negotiation and close. You’ll be expected to independently drive deals forward with pace and professionalism.
• Nurture a pipeline of high-quality leads, ensuring consistent activity across calls, meetings, and follow-ups. You’ll be proactive in chasing warm leads and building your own territory from scratch where needed.
• Run compelling face-to-face meetings with potential clients, adapting your pitch based on their business size, needs and goals. You’ll make Flipdish’s value tangible through tailored demonstrations and strong commercial rationale.
• Listen, diagnose, advise – you’ll uncover pain points and build consultative business cases to show how Flipdish can drive better outcomes for restaurants, takeaways, food trucks and chains alike.
• Navigate complex deals by engaging with multiple stakeholders, overcoming objections, and finding the right commercial structure for each customer.
• Collaborate cross-functionally with Product, Marketing and Customer Success to feedback on client needs and support a smooth onboarding once a deal is signed.
• Track your performance through our CRM, maintaining clean and accurate data to help with forecasting and pipeline reviews.

What we’re looking for…

• 2+ years’ experience in a sales or business development role, ideally in a field sales or territory management capacity.
• Proven success managing your own pipeline and consistently hitting or exceeding targets.
• A confident and articulate communicator, with the ability to quickly build rapport and credibility in person and over the phone.
• Comfortable with consultative selling – you know how to ask the right questions, listen actively, and link product features to business outcomes.
• Self-motivated and organised – able to plan your territory, schedule meetings, and follow up diligently without needing constant direction.
• Commercially savvy – able to build strong business cases and confidently discuss pricing, ROI, and contract terms.
• Tech-curious – you don’t need to be a developer, but you should be interested in how technology can improve real-world problems.
• Experience using CRM tools (e.g. HubSpot, Salesforce, Pipedrive) to track sales activity and report on pipeline progress.

What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. Alongside a competitive salary, we offer unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

Some of our incentives include:

🌴 25 Days Holiday: Enjoy 25 days of holidays per year plus plenty of company get-togethers!

❤️ 🩹 Healthcare Coverage: Comprehensive healthcare coverage for UK, Ireland, and US-based employees.

🎭 Team Meet-Ups: Regular social events and team meet-ups.

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role

You will join us in an incredibly exciting phase of transition and growth with a huge opportunity to unlock massive revenue potential across our global client base. 

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for building and developing business relationships and be willing to take on new challenges and input to the company’s growth.

Please note English fluency is mandatory for this role. Please apply using an English CV.

 In this job, you’ll…

• Manage restaurant customers in the UK, helping them engage and find value from Flipdish products
• Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently
• Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system
• Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores.
• Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products
• Interpret and drive action for “at-risk” customers 
• You will be a natural at building relationships as creating partnerships with your client base will be critical to success in this position.

We’re looking for

• Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
• Proven track record in minimizing customer churn.
• The ability to look at longer-term plans and set the direction for clients
• Results-focused, can-do-attitude, Naturally motivated and team player
• Comfortable in using data to make decisions
• You are highly organised - ability to build pipelines and track current/ future processes
• Confident and able to present to clients and internal stakeholders over video
• You’re a foodie! Passionate about the hospitality industry and understand the challenges the industry faces.
• You have an eye for detail and a highly analytical mindset.
• Motivated by increasing revenue and the sales process lights a fire within you!
• Understanding of Flipdish products including online ordering, kiosks, and restaurant point of sale systems
• Have a background in Sales.

What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.  

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is. 

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment. 

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success. 

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply. 

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.  

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support, helping our customers thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.

About this role…

We’re looking for a driven and commercially-minded Field Sales Account Executive to join our fast-growing sales team. You’ll play a crucial role in expanding Flipdish’s presence in your territory, acting as the face of our brand and a trusted advisor to prospective clients.

This is a hands-on, consultative role that combines pipeline ownership with in-person relationship building. You’ll meet restaurant owners, hospitality groups, and franchise operators to understand their challenges, introduce Flipdish’s technology, and help them modernise how they operate and grow.

You’ll be responsible for managing the entire sales process – from first contact to signed contract – with a strong focus on closing new business. This is a fantastic opportunity for someone with a passion for tech and hospitality who thrives in a fast-paced, field-based environment.

What you’ll do…

• Own the full sales cycle – from prospecting and initial outreach through to proposal, negotiation and close. You’ll be expected to independently drive deals forward with pace and professionalism.
• Nurture a pipeline of high-quality leads, ensuring consistent activity across calls, meetings, and follow-ups. You’ll be proactive in chasing warm leads and building your own territory from scratch where needed.
• Run compelling face-to-face meetings with potential clients, adapting your pitch based on their business size, needs and goals. You’ll make Flipdish’s value tangible through tailored demonstrations and strong commercial rationale.
• Listen, diagnose, advise – you’ll uncover pain points and build consultative business cases to show how Flipdish can drive better outcomes for restaurants, takeaways, food trucks and chains alike.
• Navigate complex deals by engaging with multiple stakeholders, overcoming objections, and finding the right commercial structure for each customer.
• Collaborate cross-functionally with Product, Marketing and Customer Success to feedback on client needs and support a smooth onboarding once a deal is signed.
• Track your performance through our CRM, maintaining clean and accurate data to help with forecasting and pipeline reviews.

What we’re looking for…

• 2+ years’ experience in a sales or business development role, ideally in a field sales or territory management capacity.
• Proven success managing your own pipeline and consistently hitting or exceeding targets.
• A confident and articulate communicator, with the ability to quickly build rapport and credibility in person and over the phone.
• Comfortable with consultative selling – you know how to ask the right questions, listen actively, and link product features to business outcomes.
• Self-motivated and organised – able to plan your territory, schedule meetings, and follow up diligently without needing constant direction.
• Commercially savvy – able to build strong business cases and confidently discuss pricing, ROI, and contract terms.
• Tech-curious – you don’t need to be a developer, but you should be interested in how technology can improve real-world problems.
• Experience using CRM tools (e.g. HubSpot, Salesforce, Pipedrive) to track sales activity and report on pipeline progress.

What you get

We’re a growing startup and we understand that amazing incentives will attract amazing talent. Alongside a competitive salary, we offer unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher!

Some of our incentives include:

🌴 25 Days Holiday: Enjoy 25 days of holidays per year plus plenty of company get-togethers!

❤️ 🩹 Healthcare Coverage: Comprehensive healthcare coverage for UK, Ireland, and US-based employees.

🎭 Team Meet-Ups: Regular social events and team meet-ups.

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

🦄 About Flipdish

At Flipdish, we’re proud to be an Irish unicorn (valued at over $1bn) on a mission to help independent restaurants flippin’ thrive in a world transformed by technology. While Flipdish has grown rapidly, our focus has always remained on our customers and their needs. We’re more than just an all-in-one technology ecosystem—we’re a team deeply committed to supporting the people behind the food industry.

We go the extra mile to truly understand our customers (even putting our C-suite to work on the frontlines). With roots in the industry, we’ve worked in busy kitchens and managed thriving restaurant franchises.

At Flipdish, we give independent operators and chains the tools to compete, grow on their own terms, and fall back in love with what they do best.

About the Role

We are looking for a Senior Web Developer to take ownership of Flipdish.com, our corporate website and a key brand asset. The role involves developing, maintaining, and optimising the site to ensure it delivers best-in-class user experience, performance, and scalability.

Craft CMS experience is highly desirable, as is a keen eye for design detail, strong communication skills, and the ability to thrive in sprint cycles. You will work closely with marketing, design, and other business stakeholders to ensure Flipdish.com consistently reflects our brand and supports our global growth.

Key Responsibilities 

• Manage and maintain Flipdish.com, ensuring updates, security, uptime, and stability.
• Handle hosting, server setup, Cloudflare, domains, SSL certificates, and backups.
• Build and update landing pages using Twig templates and SCSS.
• Ensure website speed, mobile responsiveness, and overall performance.
• Implement and maintain basic technical SEO (meta tags, redirects, sitemaps, structured data).
• Manage website forms and integrations with internal tools (e.g. CRM, analytics, marketing platforms).
• Improve UI/UX of existing pages in line with brand guidelines.
• Collaborate with project managers, designers, and management to deliver updates on time.
• Conduct thorough QA and testing before deploying changes.
• Our expectations: To challenge poor decisions and propose better ways of working. Constructive challenge is a responsibility. Prioritising harmony over truth or progress is a failure of responsibility.
•  

Requirements

• 3–5 years’ experience in web development.
• Familiarity with Craft CMS or willingness to learn (resources provided).
• Strong skills in HTML, CSS/SCSS, JavaScript, and Twig templates.
• Experience with hosting, DNS, Cloudflare, and SSL management.
• Understanding of website performance optimisation and responsive design.
• Basic knowledge of technical SEO best practices.
• Good communication & research skills and ability to work 1 PM – 9 PM PKT to align with business stakeholders.
• Proactive, detail-oriented, and committed to delivering high-quality work.

What we value

• Ownership and accountability for a high-profile corporate website.
• A collaborative mindset with strong problem-solving skills.
• Passion for creating seamless digital experiences.
• Ability to adapt quickly in a fast-paced environment.

🫀Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is. 

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment. 

We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply. 

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch. 

We also understand neurodivergent candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We offer a suite of powerful yet straightforward tech solutions along with real human support, helping our customers thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.

About the Role

We are looking for a highly proactive and commercially minded Customer Lifecycle Marketing Manager to own the end-to-end customer journey after acquisition. This role will be responsible for building and optimising the communications, campaigns, and automations that drive stronger onboarding, higher retention, increased expansion, and reduced churn.

You will be the connective tissue across Marketing, Customer Success, Strategic Account Management, Sales, and Product, ensuring our customers receive clear, timely, and value-driven communication without being overwhelmed by different teams. Your work will directly influence customer performance, MRR growth, and long-term satisfaction.

This is a high-impact role ideal for a lifecycle marketer who thrives on data, experimentation, cross-functional collaboration, turning insights into measurable outcomes, and delivering exceptional communication that really resonates with our customer base.

Key Responsibilities

Lifecycle Communications and Onboarding

• Own customer onboarding communications across email, WhatsApp, and in-product touch points.
• Work with the Onboarding, Product and Marketing Teams to design and implement automated onboarding journeys that help customers activate, adopt key features, and get value faster.
• Ensure consistent messaging that aligns with product positioning and customer expectations.

Customer Engagement and Retention

• Develop communication strategies that improve customer engagement and sentiment throughout the lifecycle.
• Identify early churn signals and create interventions, automations, and campaigns to reduce churn with the Strategic Account Management Team.
• Partner with Customer Success to support objection handling campaigns, proactive education, and best-practice sharing.
• Monitor competitor propositions and market movements, and develop specific defensive communication strategies that can be deployed when customers are at risk of competitive intervention.

Expansion and Growth

• Work closely with Strategic Account Managers to build cross-sell, upsell, and expansion campaigns designed to increase MRR and order volume.
• Identify customer segments and behaviours that indicate growth potential, and deliver targeted lifecycle programmes.
• Identify optimal moments in a customer’s lifecycle to encourage expansion and build automations with the objective of generating inbound demand for Customer Success.

Cross-Functional Alignment

• Collaborate with Product, Marketing and Sales Enablement to understand product strengths, gaps, and customer pain points, ensuring communications are accurate and set the right expectations.
• Partner with Data, Product, and CS to align insights, messaging, and customer triggers across teams.
• Act as the guardian of customer communication, ensuring customers are not over-messaged and that all outgoing comms follow a coordinated plan.

Measurement and Optimisation

• Jointly own the KPIs related to onboarding success, engagement, retention, churn reduction, and expansion campaign performance with the commercial teams.
• Build dashboards, track performance, run A/B tests, and continuously refine lifecycle flows based on data.
• Champion best practice in customer communications and design processes that improve message quality and timing.

Key KPIs

• Expansion in MRR from lifecycle and cross-sell campaigns
• Reduction in overall churn through targeted intervention
• Increased customer activation, feature adoption, and order volume
• Improved engagement rates across lifecycle channels
• Reduction of uncoordinated customer messaging across departments

About You

• Proven experience in customer lifecycle marketing, CRM marketing, retention or growth marketing, ideally in SaaS or a tech-driven business.
• Strong understanding of segmentation, lifecycle automation, multi-channel messaging, and CRM data structures.
• Data-driven mindset with the ability to interpret insights and act on them quickly.
• Exceptional communication skills and the ability to collaborate effectively with commercial teams based in the UK and Ireland is essential.
• Excellent communication and copywriting skills, with a talent for simplifying complex concepts.
• Experience using Intercom for customer communication, support, or automation would be a big advantage.
• Highly adept with AI tools and workflows, with the ability to leverage AI to automate, optimise, and scale lifecycle communications and processes.
• Experience messaging to customers in the UK and Ireland is essential.
• Ability to adhere to brand guidelines and tone of voice is essential.
• Previous experience communicating to or working with restaurants or takeaways is an advantage.
• Comfortable working cross-functionally and influencing without authority.
• Highly organised, detail-oriented, and proactive in identifying opportunities for improvement.
• Passionate about customer experience, retention, and delivering value throughout the lifecycle.
• Previous experience working with Salesforce CRM and Hubspot marketing automation would be advantageous.

🦄 About Flipdish

We are Flipdish, an Irish unicorn valued at over $1bn, helping independent restaurants, takeaways and quick service brands compete and grow in a world transformed by technology. Our platform has evolved into a fully integrated, AI powered ecosystem that supports restaurants with online ordering, marketing, loyalty, point of sale, menu optimisation and operational automation.

AI is at the heart of many of our newest innovations, including the Flipdish AI Phone Agent, which answers customer calls, takes orders and ensures no order is ever missed. From AI driven marketing to intelligent menu tools, we build technology that makes running a restaurant satisfyingly simple in a world that is anything but.

But Flipdish is not just about technology. We are deeply connected to the industry we serve. Many of us have worked in restaurants, run franchises or grown food businesses ourselves. We understand the pressures operators face, and we support them with the same intensity and care we would want for our own businesses. We listen closely to our customers, learn from them and back them so they can grow on their own terms and fall back in love with what they do.

🫀Our culture

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that’s because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We’re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like Dublin, London and Karachi. We’re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don’t see an opening just yet, do get in touch and register your interest with us anyway. We’ll be in touch as soon as something suitable opens up.

🙈Don’t be shy. Apply.

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.

We also understand some candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.