Title: Patient Consult Coordinator
Practice: Mid Kansas Oral & Maxillofacial Surgery 
Location: Wichita, KS
Hours: 

Monday through Thursday:  7:00 AM–5:00 PM

Friday:  7:00 AM–2:30 PM

Position Purpose:

The Phone Consult Coordinator plays a crucial role in an oral surgery practice by managing all incoming and outgoing phone consultations. This role involves coordinating communication between patients and the surgical team, scheduling consultations, and ensuring a seamless patient experience from initial contact to treatment planning.

Essential Functions

Patient Communication:

• Answer incoming calls and respond to patient inquiries regarding oral surgery services, procedures, and policies.
• Provide clear and accurate information to patients about consultation processes, preparation, and follow-up.

Consultation Scheduling:

• Schedule and coordinate initial consultations between patients and oral surgeons.
• Manage and optimize the surgeon’s calendar to ensure timely and efficient scheduling of consultations and procedures.

Documentation and Follow-Up:

• Record detailed notes from patient interactions and consultations in the practice’s electronic health record (EHR) system.
• Follow up with patients’ post-consultation to answer additional questions and assist with next steps, including scheduling surgical appointments.

Patient Education:

• Educate patients on the importance of pre-consultation preparations and required documentation.
• Provide information about financial aspects, including insurance coverage and payment options.

Coordination and Collaboration:

• Work closely with the surgical team, including oral surgeons and surgical assistants, to ensure that all patient needs are met.
• Collaborate with the administrative team to maintain an organized workflow and address any issues that arise.
• Work closely with referring dentists, billing departments, and insurance companies.

• Coordinate with other departments to streamline insurance processes and improve efficiency.
• Participate in team meetings and contribute to process improvement initiatives.

Qualifications

Education:

• High school diploma or equivalency, required.
• Additional coursework or certification in medical administration is a plus.

Experience:

• Minimum of 1-2 years of experience in a medical office, preferably in a dental or oral surgery setting.
• Familiarity with healthcare insurance policies, procedures, and regulations.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• • Approachable, professional demeanor
  • Strong communication and interpersonal skills.
  • Detail-oriented and thorough in task execution.
  • Excellent organizational and multitasking abilities.
  • Proficiency in using electronic health records (EHR) and scheduling software.
  • Knowledge of medical terminology and healthcare practices.
  • Ability to work in a fast-paced environment and handle stressful situations with professionalism.
  • Empathetic and patient-focused approach to care coordination.
  • Independent decision-making skills and utilization of sound judgement.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Oral & Facial Surgery Associates is seeking a skilled and compassionate Oral Surgeon to join our team in Kansas City! 

Our well established, patient-focused private practice is committed to providing high-quality care, utilizing cutting-edge technology, and fostering a collaborative and professional work environment.

About the Role:

The ideal candidate will be a motivated, team-oriented professional dedicated to delivering outstanding patient care. This is an excellent opportunity to step into a thriving practice with a strong referral network and an existing patient base.

Responsibilities:

• Perform a full range of oral and maxillofacial procedures, including extractions, dental implants, bone grafting, corrective jaw surgery, and facial trauma treatments.
• Develop treatment plans tailored to each patient’s needs.
• Work closely with referring dentists and specialists to ensure comprehensive patient care.
• Maintain accurate and thorough patient records.
• Stay current with the latest advancements in oral and maxillofacial surgery.

Qualifications:

• DMD/DDS from an accredited dental school.
• Completion of an accredited Oral and Maxillofacial Surgery residency program.
• Board-certified or board-eligible in Oral and Maxillofacial Surgery.
• Licensed or eligible for licensure in the state of Kansas and Missouri.
• Strong interpersonal and communication skills.
• Commitment to excellence in patient care and professional development.

Benefits:

• Competitive salary with Signing and Starting bonuses
• Bonus opportunities 
• Equity potential 
• Residency Stipend Available 
• Comprehensive health, dental, and vision insurance (100% paid for Surgeons and their dependents)
• Profit Sharing and 401k
• Generous paid time off and holidays
• Opportunities for continuing education and professional development paid for
• Professional liability insurance coverage

Why Join Us?

• Established Patient Base: Benefit from an active referral network and a steady flow of patients.
• State-of-the-Art Facility: Work with the latest surgical technology and digital imaging systems.
• Competitive Compensation: Attractive salary with a lucrative production-based bonus structure.
• Work-Life Balance: Flexible schedule with a supportive team environment.
• Growth Opportunities: Potential for partnership and career advancement.

Why Kansas City?

Kansas City offers the perfect balance of big-city energy and Midwest livability. With an affordable cost of living, vibrant neighborhoods, and a strong sense of community, it’s a place where your career and personal life can truly thrive. Known for its world-class barbecue, live music scene, professional sports, and thriving arts and culture, KC has something for everyone. Add in short commutes, great schools, and easy access to parks and outdoor activities, and it’s easy to see why so many people are proud to call Kansas City home.

Interested Surgeons are encouraged to call or text Morgan Clark at 816-665-9348 or email: mclark@ospartners.com 

DISCLAIMER
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Oral & Facial Surgery Associates' management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.