Position Purpose:

The Oral Surgery Billing Specialist is responsible for managing the billing and reimbursement process for oral surgery procedures. This may include verifying insurance coverage, coding claims accurately, submitting claims, following up on unpaid claims, and ensuring timely payments. The ideal candidate will have a strong understanding of oral surgery billing practices, dental and medical insurance processes, and exceptional attention to detail.

Responsibilities:

• Insurance Verification and Coordination:
  • Verify patient insurance eligibility and benefits before procedures.
  • Obtain prior authorizations for oral surgery procedures when needed.
  • Coordinate benefits between medical and dental insurance plans.
• Claims Submission and Management:
  • Accurately verify codes and submit claims using ICD-10, CPT, and CDT codes.
  • Ensure compliance with payer guidelines and regulatory requirements.
  • Resolve discrepancies or denials in a timely manner.
• Accounts Receivable Management:
  • Monitor aging reports and follow up on outstanding claims.
  • Communicate with insurance companies to resolve claim issues or delays.
  • Post insurance payments and adjustments accurately.
• Patient Billing and Communication:
  • Prepare and send patient statements for balances owed.
  • Help to handle patient billing inquiries and explain charges or insurance denials.
• Documentation and Reporting:
  • Maintain accurate records of billing activities and insurance correspondence.
  • Generate regular reports on accounts receivable, claims status, and payment trends and report those to practice leader and RCM advisor.

 Qualifications:

Education/Certification:

• High School Diploma or equivalency, required.
• Associate’s degree or certification in medical/billing or coding, preferred.

Experience:

• Minimum of 1 year of experience in dental or medical billing (Dental or oral surgery experience preferred).
• Knowledge of ICD-10, CPT, and CDT coding.
• Familiarity with dental/medical billing software (e.g., WinOMS, DSN, Sensei, etc).
• Knowledge of medical and dental insurance processes, including coordination of benefits.

Performance Requirements:

• Strong organizational skills
• Excellent communication and customer/patient-service capabilities.
• Ability to handle multiple tasks
• Ability to work in fast-paced environment
• Analytical and detail-oriented
• Able to work independently with exceptional initiative and sound judgment
• Ability to handle sensitive information confidentially.
• Positive attitude, change advocate, able to lead by example

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Title: Patient Consult Coordinator
Practice: Mid Kansas Oral & Maxillofacial Surgery 
Location: Wichita, KS
Hours: 

Monday through Thursday:  7:00 AM–5:00 PM

Friday:  7:00 AM–2:30 PM

Position Purpose:

The Phone Consult Coordinator plays a crucial role in an oral surgery practice by managing all incoming and outgoing phone consultations. This role involves coordinating communication between patients and the surgical team, scheduling consultations, and ensuring a seamless patient experience from initial contact to treatment planning.

Essential Functions

Patient Communication:

• Answer incoming calls and respond to patient inquiries regarding oral surgery services, procedures, and policies.
• Provide clear and accurate information to patients about consultation processes, preparation, and follow-up.

Consultation Scheduling:

• Schedule and coordinate initial consultations between patients and oral surgeons.
• Manage and optimize the surgeon’s calendar to ensure timely and efficient scheduling of consultations and procedures.

Documentation and Follow-Up:

• Record detailed notes from patient interactions and consultations in the practice’s electronic health record (EHR) system.
• Follow up with patients’ post-consultation to answer additional questions and assist with next steps, including scheduling surgical appointments.

Patient Education:

• Educate patients on the importance of pre-consultation preparations and required documentation.
• Provide information about financial aspects, including insurance coverage and payment options.

Coordination and Collaboration:

• Work closely with the surgical team, including oral surgeons and surgical assistants, to ensure that all patient needs are met.
• Collaborate with the administrative team to maintain an organized workflow and address any issues that arise.
• Work closely with referring dentists, billing departments, and insurance companies.

• Coordinate with other departments to streamline insurance processes and improve efficiency.
• Participate in team meetings and contribute to process improvement initiatives.

Qualifications

Education:

• High school diploma or equivalency, required.
• Additional coursework or certification in medical administration is a plus.

Experience:

• Minimum of 1-2 years of experience in a medical office, preferably in a dental or oral surgery setting.
• Familiarity with healthcare insurance policies, procedures, and regulations.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• • Approachable, professional demeanor
  • Strong communication and interpersonal skills.
  • Detail-oriented and thorough in task execution.
  • Excellent organizational and multitasking abilities.
  • Proficiency in using electronic health records (EHR) and scheduling software.
  • Knowledge of medical terminology and healthcare practices.
  • Ability to work in a fast-paced environment and handle stressful situations with professionalism.
  • Empathetic and patient-focused approach to care coordination.
  • Independent decision-making skills and utilization of sound judgement.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Title: Surgical Assistant
Practice: Mid Kansas Oral & Maxillofacial Surgery 
Location: Wichita, KS
Hours: 

Monday through Thursday:  7:00 AM–5:00 PM

Friday:  7:00 AM–2:30 PM

Position Purpose:

The surgical assistant is responsible for ensuring the compassionate, effective, and efficient delivery of high-quality clinical care for patients while practicing and providing safety in the work environment. The ideal candidate will assist oral surgeons during procedures, ensuring a smooth and efficient workflow in a fast-paced environment. This role requires a strong understanding of surgical procedures, excellent communication skills, and a commitment to providing high-quality patient care.

Essential Functions:

Patient Care & Experience

• Ensure all patients receive the highest quality of care and service.
• Communicate with patients in a friendly, professional manner, both in person and by phone.
• Maintain positive, professional relationships with patients, staff, and surgeons.
• Assist with postoperative care, including patient education and follow-up instructions.
• Monitor patient vital signs during surgical procedures and provide support as needed.

Clinical & Surgical Support

• Assist oral surgeons during surgical procedures.
• Prepare instruments, materials, and equipment required for surgical procedures.
• Support adherence to best practices, established protocols, and the highest patient safety standards.

Documentation & Compliance

• Accurately document patient encounters and surgical procedures.
• Ensure compliance with all company policies and regulatory standards.
• Maintain controlled substance safety protocols and documentation.

Office Operations & Safety

Support a clean, professional clinical environment, including:

• Clean and stocked operatories
• Maintained equipment and adequate supplies

Support monthly office safety and compliance checks, including:

• Crash carts
• Fire extinguishers
• Emergency preparedness attestations
• X-ray unit calibration
• Omni-cam calibration
• Controlled substance inventory and drug book accuracy
• Oxygen tank readiness
• Printing and maintaining controlled substance invoices

Team Collaboration & Professionalism

• Promote a collaborative work environment focused on teamwork, efficiency, and exceptional patient care.
• Attend and actively participate in team meetings.

Qualifications:

Education/Certification:

• High School Diploma or equivalent required (some college, preferred)
• Basic life support certification required. Employers will provide training if the candidate is not current.

Experience:

• Previous dental experience – Preferred not required
• Experience as an oral surgery assistant or dental assistant is preferred. (Will train the right candidate.)
• Basic life support certification – Employer will assist if not completed

Performance Requirements:

Skills/Abilities:

• Strong computer skills
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks, prioritize effectively
• Ability to work in a fast-paced environment
• Analytical and detail-oriented
• Able to work independently with exceptional initiative and sound judgment
• Positive attitude, change advocate, able to lead by example
• Strong Knowledge of oral surgery procedures
• Strong problem-solving and decision-making abilities
• Commitment to maintaining the highest standards of patient care and safety

Work environment/Conditions:

• Fast-paced dental office environment
• Overtime is sometimes required as needed to perform job functions
• Some travel as needed for training and to perform job functions
• Safety procedures required, including protection to minimize the risks from X-rays
• Potential long hours standing.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.