We’re looking for a paralegal or legal operations professional ready to take the next step in their career by building and leading Lightspeed’s customer agreement support and procurement function from the ground up. If you’ve spent years reviewing both customer and vendor contracts, managing vendor relationships, and navigating complex commercial agreements, this role lets you apply that expertise in a strategic, high-impact capacity.

As Senior Manager of Contracts, you’ll design scalable processes, negotiate complex SaaS and IT contracts, and partner across the organization to balance legal risk with business velocity. Working closely with the Director of Financial Operations and Executive Leadership Team, you’ll establish a procurement operation that supports our growth while protecting the company’s interests and provide customer contract guidance and support.

This is an opportunity to own something from day one, defining how we engage vendors, establishing governance frameworks, and building the foundation for enterprise-scale procurement.

What You'll Do:

Contract Review & Analysis

• When necessary with Sales, review, redline, and assist in negotiation of customer-facing contracts including MSAs, SaaS subscription agreements, SOWs, and addenda
• Identify legal and commercial risks, escalating non-standard terms to Legal and Finance stakeholders
• Ensure contract terms align with approved pricing, product capabilities, and company policies
• Maintain a consistent review turnaround SLA to support deal velocity

Contract Improvement & Standardization

• Identify patterns in contract exceptions and propose updates to standard templates to reduce friction
• Build and maintain a contract playbook with pre-approved fallback positions for common redlines
• Partner with Sales and Rev. Ops (and potentially outsourced legal) to update template language as products, pricing, and regulations evolve
• Track and report on contract cycle time, exception rates, and approval bottlenecks

Revenue Operations Partnership

• Work closely with Rev Ops to ensure CRM data (Salesforce/HubSpot) reflects accurate contract terms, start dates, ARR, and renewal schedules
• Support contract-to-close process improvements within the deal desk workflow
• Provide data and insights for revenue recognition alignment and ARR bookings accuracy
• Assist in building and maintaining contract repositories and document management systems (e.g., DocuSign CLM, Ironclad)

Sales Partnership & Enablement

• Serve as the first point of contact for the Sales team on contract questions, redlines, and approval requests
• Train Sales reps on standard contract terms, negotiation guardrails, and escalation paths
• Participate in deal review meetings to provide contract guidance on complex or strategic accounts
• Provide timely feedback on customer-submitted paper (customer-preferred contract forms)

 Build the Procurement Function

• Design and implement our procurement function from scratch in partnership with the Director of Financial Operations and Executive Leadership Team
• Create end-to-end processes, governance frameworks, and standard operating procedures for SaaS and IT procurement
• Develop approval workflows and escalation paths that enable speed without compromising risk management
• Establish contract templates, clause libraries, and negotiation playbooks tailored to our business needs

Lead Contract Negotiation & Review

• Own review and negotiation of all SaaS, IT, and technology vendor agreements, leveraging your contract drafting and redlining expertise
• Identify and mitigate legal, security, and compliance risks in vendor contracts, including data privacy, liability, indemnification, and service levels
• Negotiate favorable commercial terms while maintaining productive, long-term vendor relationships
• Manage contract redlines, track positions, and drive agreements through to execution

Manage Vendor Risk & Compliance

• Lead third-party risk management including due diligence, compliance reviews, and security assessments
• Coordinate security questionnaires, SOC 2 reviews, and compliance documentation with Director of Security
• Build vendor scorecards to track performance, compliance, and business value
• Ensure all contractual and compliance requirements are satisfied prior to vendor onboarding
• Ensure compliance with SOX requirements and company policies across procurement activities

Partner Across the Business

• Serve as the go to resource for procurement and contract questions across all departments
• Partner cross-functionally with Accounting, HR, IT, and Sales on vendor setup, payment terms, technology selection, and customer-requested compliance materials
• Communicate clearly and proactively, keeping stakeholders informed on timelines, blockers, and next steps

Drive Cost Optimization & Reporting

• Identify cost savings through strategic sourcing, vendor consolidation, and contract renegotiation
• Implement systems and tools to improve contract visibility, tracking, and reporting
• Deliver insights to leadership on procurement performance, spend trends, and risk exposure
• Develop operational dashboards and KPIs to measure procurement performance

What You'll Have:

Qualifications

• Paralegal certificate or degree, or equivalent legal operations experience; bachelor’s degree
• 8+ years of experience in a paralegal, legal operations, contract management, or procurement role with deep commercial contracting expertise
• Extensive background reviewing, drafting, and negotiating SaaS, IT, and technology vendor contracts
• Demonstrated track record of building or transforming procurement or contract management functions including implementation experience
• Experience working with technology vendors and understanding of technical and security requirements
• Proven success partnering across Finance, Accounting, HR, IT, and Sales teams
• Experience implementing a vendor management and contract management system
• Advanced Excel proficiency and strong financial analysis skills
• Strategic thinker with strong decision-making, critical thinking, and delegation skills
• Excellent written and verbal communication with proven ability to build high-trust relationships across all levels and manage competing priorities in a fast-paced environment

Preferred Qualifications

• Experience with NetSuite, Salesforce, and Ramp for vendor management, procurement workflows, and spend controls
• Proficiency with Slack and Microsoft Office Suite for collaboration and reporting
• Experience in high-growth or fast-paced SaaS / technology companies
• Certified Paralegal (CP) or Advanced Certified Paralegal (ACP) designation
• Experience implementing contract lifecycle management (CLM) systems
• Project management certification (PMP, CAPM) or equivalent experience
• Background collaborating with in-house legal teams or outside counsel

What Sets You Apart:

• Process-Driven Mindset: You design efficient, scalable systems and thrive on bringing structure to ambiguity. Prioritization, proactive problem-solving, and a bias for action are second nature.
• Business Partnership: You’re collaborative, trustworthy, and skilled at building strong relationships with operational leaders across an organization.
• Strategic Influence: You translate contractual and financial insights into strategic recommendations that align stakeholders and drive decisions.
• Exceptional Communication You simplify complex legal and contractual concepts into clear, accessible language that anyone can understand.

Position Summary

As a Supervisor, IT Help Desk, you will lead and mentor the IT Help Desk team, serving as the escalation point for complex technical issues and ensuring the delivery of high-quality support services to internal employees. You will be responsible for team performance, staffing, process improvement, and cross-functional collaboration with Systems Administrators and IT leadership. This role is ideal for an experienced IT professional who is passionate about people management, operational excellence, and creating a service-first support culture.

What You’ll Do

Team Leadership & Management

• Supervise, coach, and mentor a team of Tier I and II IT Support Technicians, fostering a collaborative and high-performance culture.
• Conduct regular one-on-ones, performance reviews, and development conversations with team members.
• Manage scheduling and staffing to ensure adequate coverage and support for business operations.
• Onboard and train new help desk technicians, ensuring alignment with established procedures and quality standards.
• Identify skills gaps and coordinate training opportunities to support team growth and career development.

Escalation & Technical Support

• Serve as the primary escalation point for complex or high-priority issues that exceed Tier I and II scope.
• Collaborate with Systems Administrators and IT leadership to resolve escalated tickets in a timely manner.
• Maintain hands-on technical proficiency in areas including Microsoft 365, Entra ID (Azure AD), endpoint management, and network troubleshooting.
• Step in to provide direct end-user support during peak demand or staffing gaps as needed.

Ticket & Queue Management

• Monitor the ticketing queue to ensure tickets are correctly prioritized, assigned, and resolved within SLA targets.
• Analyze ticket trends and recurring issues to identify opportunities for proactive resolution or process improvement.
• Generate and review weekly/monthly reports on team performance, ticket volume, SLA compliance, and customer satisfaction.
• Define and enforce ticketing standards, ensuring complete and accurate documentation of all support interactions.

Process Improvement & Documentation

• Develop and maintain IT procedures, runbooks, and knowledge base articles to improve team efficiency and consistency.
• Identify opportunities to automate or streamline repetitive support tasks.
• Establish and refine escalation paths, workflows, and service delivery standards.
• Ensure the team knowledge base is current, accurate, and consistently used across the team.

Cross-Functional Collaboration

• Partner with Systems Administrators and IT management on projects, infrastructure changes, and planned maintenance.
• Communicate upcoming changes, outages, or IT initiatives to end users with appropriate advance notice.
• Represent the help desk in IT team meetings and contribute to strategic planning discussions.
• Gather and relay user feedback to drive continuous improvement in IT services.

Equipment & Asset Management

• Oversee the team’s management of hardware inventory, equipment deployments, and onboarding/offboarding processes.
• Ensure accurate tracking of IT assets and enforce asset management policies and procedures.
• Coordinate equipment procurement requests and work with vendors or procurement teams as needed.

What You Should Have

Qualifications

• 4+ years of experience in IT support or help desk roles, with at least 1–2 years in a lead or supervisory capacity.
• Solid working knowledge of Windows operating systems, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and Entra ID (Azure AD).
• Demonstrated experience managing or mentoring a team in a technical support environment.
• Strong understanding of ITSM principles, including ticketing, SLA management, and escalation workflows.
• Excellent interpersonal and communication skills – able to engage effectively with both technical staff and non-technical end users.
• Ability to analyze support data and metrics to drive decision-making and continuous improvement.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a commitment to service quality and user satisfaction.

Preferred Qualifications

• CompTIA A+ or Network+ certification
• Microsoft 365 Certified: Administrator Expert or similar Microsoft certification
• ITIL Foundation certification
• Experience with enterprise ticketing platforms (ServiceNow, Jira Service Desk, Zendesk, etc.)
• Familiarity with endpoint management tools (Microsoft Intune, SCCM, or similar)
• Experience developing or delivering IT training for end users or junior staff
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field

Senior Business Systems Manager 

Canopy, South Jordan, UT, Hybrid

About Us

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.  We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. 

Click here to see why our clients love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity

We're seeking a technical, strategic, execution-focused Senior Business Systems Manager to join our G&A team. This role will initially be as a hands-on IC: you'll personally design data flows, own integrations, and govern the systems that run our business. Over time, you'll have the opportunity to build and lead the Business Systems team as the function matures.

Canopy's core business systems (Zuora, Stripe, Asana, Pendo, Rippling, and more) are owned by the functional teams that adopted them. That's worked until now. As AI-powered workflows, multi-system product launches, and growing integration demands push the limits of that model, we need someone to own the platform layer end-to-end.

This role requires someone who can sit with a stakeholder, extract messy requirements, and personally produce a clean system design, data flow, and process spec — not just manage others who do. This is a high-impact role ideal for someone who thrives in a fast-paced environment, enjoys owning and solving complex business problems, and can build alignment across diverse stakeholders.

This is a hybrid position in South Jordan, Utah (M, W, F in-office).

What You’ll Do:

System Ownership

• Own day-to-day administration and overall architecture for cross-functional platforms, including Zuora, Stripe, Asana, Pendo, and more.
• Own the integration layer between core platforms, ensuring data flows between systems are reliable, documented, and governed.
• Design data models, system specs, and process flows from scratch based on stakeholder input.
• Translate business requirements into clear, actionable system features, integrations, and enhancements.
• Evaluate build vs. buy tradeoffs with enough technical depth to defend your recommendation.
• Manage vendor governance, including consolidated procurement, license management, and renewal tracking across all platforms.

Program Management

• Own the internal systems roadmap and serve as the single intake point for system changes, new tool evaluations, and cross-functional automation requests.
• Create technical documentation, decision logs, and retrospectives that individual contributors can act on without a follow-up meeting.
• Manage large, cross-functional initiatives by establishing clear timelines, ownership, and outcomes.
• Lead program cadences such as standups, roadmap reviews, retrospectives, and stakeholder updates.

Partnership & Strategy

• Partner closely with Finance, RevOps, and BI to understand their roadmaps, identify pain points, and proactively propose solutions.
• Reinforce internal data integrity by helping to define systems of record, enforcing data hygiene, and resolving conflicting definitions.
• Communicate project statuses and solutions to leadership both in-person and asynchronously via rigorous documentation.
• Build and maintain dashboards and reporting tools to track system health and performance metrics.

What We’re Looking For

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 5+ years of experience in program management, product ownership, business systems, or operations roles in a SaaS environment.
• Demonstrated ability to personally produce technical artifacts (ERDs, flow diagrams, business requirements docs), and not just manage others who do.
• Hands-on experience with SQL and data modeling; you're comfortable querying systems directly to diagnose data integrity issues.
• Proven, deep familiarity with internal G&A domains (Finance, BI, RevOps, etc.)
• Experience with Zuora
• 2+ years of people management experience
• Proven experience with Salesforce, Pendo, Rippling, and Stripe is a plus.
• Track record of leading cross-functional initiatives from idea to execution.
• Clear, confident communicator able to translate technical constraints into business language and vice versa for audiences of all levels.

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway

Why You Want to Work Here

🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays! 

❤️‍🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. 

💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

🧠 Mental Health -  all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.

➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

🥳 Company Events - including monthly company-wide meetings, summer parties, and more.

💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.

☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered. 

Our Values

We approach our work every day with a few things in mind:

🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.

🏆 Win - We win by delighting our customers with the very best products and services.

👍 Do Good - We work hard to be good people!

💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.

To learn more about us & our values, click here.

Interviewing @ Canopy

Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:

• Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit! 
• 20-minute phone call with the People Team
• 45-60-minute video or in-person interview with the Hiring Manager
• 1-3 rounds of interviews, depending on the role
• Final Interview

Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call. 

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end! 

Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

Your Impact
Axon is the developer and manufacturer of conducted electrical weapons, body worn cameras, and digital evidence management solutions. By successfully applying technical solutions to age old problems in digital video capture, the Axon team has redefined public and private sector technology around the globe. We are a team of passionate and dedicated professionals who desire to disrupt our industry and protect life with our products. Axon is seeking a high-energy, results driven pre-sales sales engineer who thrives on pitching technology to leadership as well as support staff and end-users. This individual will play an instrumental role in accelerating our sales initiatives and must be a self-starter, who excels in a high-paced, evangelistic startup environment focused on Law Enforcement and the public safety space.

What You’ll Do
Location: Jordan, travel up to 70% of time
Reports to: Sr Manager, Emerging Markets

• Achieve mastery of all Axon technologies / products
• Use exceptional written and oral communication skills to lead business and technical presentations effectively
• Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders
• Set and manage expectations with customers and team members
• Provide 1st-level technical support throughout the pre-sales cycle for opportunities
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances
• Develop relationships with key partners for growth within their customer base
• Effectively position the technology against competitive offerings
• Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc.
• Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation
• Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services
• Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams
• Develop Statements of Work (SOW) for Professional Services necessary for binding quote
• Perform other duties and projects as assigned

What You Bring

• Willingness to travel;
• Fluent English and Arabic, French is a plus;
• Assist Sales with presentations and analysis to enlarge customer portfolio;
• Training new employees;
• Document translation & verification for new products Axon brings to the market
• Assist Sales Executives in commercial offer documentation
• Educational background:
• Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience.
• Professional background:
• 4+ years customer facing pre-sales or consulting background required
• 3+ years of experience with public procurement in META
• Experience selling SaaS based solutions
• Experience in End User Compute or Cloud Computing preferred
• Experience in networking, storage, virtualization, or related technologies
• Must have intellectual curiosity, humility, accountability and positive approach;
• Strong Technical Writing skills to provide professional responses to customer RFPs / RFIs
• Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies.
• Basic knowledge of computer hardware, operating systems, and storage devices.
• Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.
• Requires the ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.
• Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally.
• Experience developing Statements of Work (SOW) or similar documents
• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies.
• Basic knowledge of virtualization and cloud technologies
• Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc..
• Experience with Law Enforcement technology solutions and public procurement is a plus

*Please submit your Resume in English.

About the Role
We are seeking a Procurement Specialist to support sourcing, vendor management, and procurement operations for Careem in Jordan. You will work closely with cross-functional teams to ensure timely, cost-effective, and compliant procurement of goods and services.

What you’ll do 

• Markets:  scope covering Jordan and Egypt.
• Execute sourcing activities (RFQs/RFPs), supplier selection, and commercial evaluations.
• Manage vendor relationships, onboarding, and performance tracking.
• Support contract drafting, negotiation, and compliance with procurement policies.
• Analyze spend data to identify savings, efficiencies, and process improvements.
• Collaborate with internal teams to understand requirements and deliver procurement support.
  
  

What you’ll need

• Bachelor’s degree in Business, Supply Chain, Procurement, or related field.
• 4–6 years of procurement/sourcing experience (tech, mobility, FMCG, or similar preferred).
• Strong negotiation, analytical, and communication skills.
• Knowledge of local supplier markets in Jordan; English & Arabic proficiency.
• Experience with procurement tools/systems is a plus.
• Strong stakeholder management and commercial acumen.
• Attention to detail, ownership mindset, and ability to work in a fast-paced environment.
• Passion for driving efficiencies and enabling business operations.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.