People Operations Jobs in Jordan.
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Supervisor, IT Help Desk
Company Overview:
Position Summary
As a Supervisor, IT Help Desk, you will lead and mentor the IT Help Desk team, serving as the escalation point for complex technical issues and ensuring the delivery of high-quality support services to internal employees. You will be responsible for team performance, staffing, process improvement, and cross-functional collaboration with Systems Administrators and IT leadership. This role is ideal for an experienced IT professional who is passionate about people management, operational excellence, and creating a service-first support culture.
What You’ll Do
Team Leadership & Management
- Supervise, coach, and mentor a team of Tier I and II IT Support Technicians, fostering a collaborative and high-performance culture.
- Conduct regular one-on-ones, performance reviews, and development conversations with team members.
- Manage scheduling and staffing to ensure adequate coverage and support for business operations.
- Onboard and train new help desk technicians, ensuring alignment with established procedures and quality standards.
- Identify skills gaps and coordinate training opportunities to support team growth and career development.
Escalation & Technical Support
- Serve as the primary escalation point for complex or high-priority issues that exceed Tier I and II scope.
- Collaborate with Systems Administrators and IT leadership to resolve escalated tickets in a timely manner.
- Maintain hands-on technical proficiency in areas including Microsoft 365, Entra ID (Azure AD), endpoint management, and network troubleshooting.
- Step in to provide direct end-user support during peak demand or staffing gaps as needed.
Ticket & Queue Management
- Monitor the ticketing queue to ensure tickets are correctly prioritized, assigned, and resolved within SLA targets.
- Analyze ticket trends and recurring issues to identify opportunities for proactive resolution or process improvement.
- Generate and review weekly/monthly reports on team performance, ticket volume, SLA compliance, and customer satisfaction.
- Define and enforce ticketing standards, ensuring complete and accurate documentation of all support interactions.
Process Improvement & Documentation
- Develop and maintain IT procedures, runbooks, and knowledge base articles to improve team efficiency and consistency.
- Identify opportunities to automate or streamline repetitive support tasks.
- Establish and refine escalation paths, workflows, and service delivery standards.
- Ensure the team knowledge base is current, accurate, and consistently used across the team.
Cross-Functional Collaboration
- Partner with Systems Administrators and IT management on projects, infrastructure changes, and planned maintenance.
- Communicate upcoming changes, outages, or IT initiatives to end users with appropriate advance notice.
- Represent the help desk in IT team meetings and contribute to strategic planning discussions.
- Gather and relay user feedback to drive continuous improvement in IT services.
Equipment & Asset Management
- Oversee the team’s management of hardware inventory, equipment deployments, and onboarding/offboarding processes.
- Ensure accurate tracking of IT assets and enforce asset management policies and procedures.
- Coordinate equipment procurement requests and work with vendors or procurement teams as needed.
What You Should Have
Qualifications
- 4+ years of experience in IT support or help desk roles, with at least 1–2 years in a lead or supervisory capacity.
- Solid working knowledge of Windows operating systems, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and Entra ID (Azure AD).
- Demonstrated experience managing or mentoring a team in a technical support environment.
- Strong understanding of ITSM principles, including ticketing, SLA management, and escalation workflows.
- Excellent interpersonal and communication skills – able to engage effectively with both technical staff and non-technical end users.
- Ability to analyze support data and metrics to drive decision-making and continuous improvement.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with a commitment to service quality and user satisfaction.
Preferred Qualifications
- CompTIA A+ or Network+ certification
- Microsoft 365 Certified: Administrator Expert or similar Microsoft certification
- ITIL Foundation certification
- Experience with enterprise ticketing platforms (ServiceNow, Jira Service Desk, Zendesk, etc.)
- Familiarity with endpoint management tools (Microsoft Intune, SCCM, or similar)
- Experience developing or delivering IT training for end users or junior staff
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career—apply today and join a team where your skills will make an impact!
Ready to apply?
Apply to Lightspeed DMS
Director of Customer Support
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We are seeking an experienced Director of Customer Support to lead and grow our Technical Support Specialists and Tier I and Tier II support teams. As a growing organization, we need someone with experience in scaling customer support operations in a dynamic software environment. You'll be responsible for driving excellent customer experiences, ensuring our support teams deliver timely and effective solutions, and continuously improving processes to support our expanding customer base.
This is a hybrid position based in South Jordan, Utah (M, W, F in-office).
What You’ll Do:
- Lead, mentor, and manage a team of Tier I and Tier II support agents, ensuring they deliver high-quality customer service across multiple channels (email, chat, phone).
- Develop and implement scalable processes and best practices to improve team efficiency and customer satisfaction.
- Identify and implement opportunities to leverage AI for process enhancement.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and report on these metrics regularly.
- Collaborate with other departments (Product, Engineering, Sales) to ensure the support team is equipped with the necessary knowledge and tools.
- Manage escalation processes to ensure timely resolution of complex or high-priority issues.
- Identify trends in support cases to proactively address common customer challenges and suggest product improvements.
- Maintain and enhance customer support platforms and tools, ensuring they are optimized for a growing team.
- Ensure proper documentation of support workflows, troubleshooting guides, and internal processes.
- Oversee training and development programs for the support team to continuously improve their technical knowledge and customer service skills.
- Advocate for customer needs within the organization and help align support efforts with broader company goals.
What We’re Looking For:
- 6+ years of experience managing customer support teams, ideally in a SaaS or software-focused environment.
- Proven track record of scaling support teams and improving operational efficiencies in a fast-paced, high-growth setting.
- Experience with AI tools to better Customer Support.
- Strong leadership and coaching skills, with the ability to foster a collaborative, results-driven team culture.
- Experience working with customer support platforms
- Excellent problem-solving and analytical skills, with the ability to derive insights from data and apply them to improve support performance.
- Strong communication skills, both verbal and written, with the ability to interact effectively across teams and with customers.
- Ability to adapt and thrive in a constantly evolving software environment.
- Bachelor’s degree in a related field preferred.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here:
🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 DEIB Committee - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values:
We approach our work every day with a few things in mind:
🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - we win by delighting our customers with the very best products and services.
👍 Do Good - we work hard to be good people!
💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
To learn more about us & our values, click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Here’s are the stages of a typical interview process:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Ready to apply?
Apply to Canopy
Senior Business Systems Manager
Canopy, South Jordan, UT, Hybrid
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We're seeking a technical, strategic, execution-focused Senior Business Systems Manager to join our G&A team. This role will initially be as a hands-on IC: you'll personally design data flows, own integrations, and govern the systems that run our business. Over time, you'll have the opportunity to build and lead the Business Systems team as the function matures.
Canopy's core business systems (Zuora, Stripe, Asana, Pendo, Rippling, and more) are owned by the functional teams that adopted them. That's worked until now. As AI-powered workflows, multi-system product launches, and growing integration demands push the limits of that model, we need someone to own the platform layer end-to-end.
This role requires someone who can sit with a stakeholder, extract messy requirements, and personally produce a clean system design, data flow, and process spec — not just manage others who do. This is a high-impact role ideal for someone who thrives in a fast-paced environment, enjoys owning and solving complex business problems, and can build alignment across diverse stakeholders.
This is a hybrid position in South Jordan, Utah (M, W, F in-office).
What You’ll Do:
System Ownership
- Own day-to-day administration and overall architecture for cross-functional platforms, including Zuora, Stripe, Asana, Pendo, and more.
- Own the integration layer between core platforms, ensuring data flows between systems are reliable, documented, and governed.
- Design data models, system specs, and process flows from scratch based on stakeholder input.
- Translate business requirements into clear, actionable system features, integrations, and enhancements.
- Evaluate build vs. buy tradeoffs with enough technical depth to defend your recommendation.
- Manage vendor governance, including consolidated procurement, license management, and renewal tracking across all platforms.
Program Management
- Own the internal systems roadmap and serve as the single intake point for system changes, new tool evaluations, and cross-functional automation requests.
- Create technical documentation, decision logs, and retrospectives that individual contributors can act on without a follow-up meeting.
- Manage large, cross-functional initiatives by establishing clear timelines, ownership, and outcomes.
- Lead program cadences such as standups, roadmap reviews, retrospectives, and stakeholder updates.
Partnership & Strategy
- Partner closely with Finance, RevOps, and BI to understand their roadmaps, identify pain points, and proactively propose solutions.
- Reinforce internal data integrity by helping to define systems of record, enforcing data hygiene, and resolving conflicting definitions.
- Communicate project statuses and solutions to leadership both in-person and asynchronously via rigorous documentation.
- Build and maintain dashboards and reporting tools to track system health and performance metrics.
What We’re Looking For
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- 5+ years of experience in program management, product ownership, business systems, or operations roles in a SaaS environment.
- Demonstrated ability to personally produce technical artifacts (ERDs, flow diagrams, business requirements docs), and not just manage others who do.
- Hands-on experience with SQL and data modeling; you're comfortable querying systems directly to diagnose data integrity issues.
- Proven, deep familiarity with internal G&A domains (Finance, BI, RevOps, etc.)
- Experience with Zuora
- 2+ years of people management experience
- Proven experience with Salesforce, Pendo, Rippling, and Stripe is a plus.
- Track record of leading cross-functional initiatives from idea to execution.
- Clear, confident communicator able to translate technical constraints into business language and vice versa for audiences of all levels.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
Product Support Specialist
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid’s customers. You will be expected to drive solutions with professional communication and internal cross collaboration.
You'll help launch Lucid's newest cutting edge products and features and have the opportunity to impact how we help thousands of people around the world through our help centers, online communities, and email support. You will work closely with various functions within Lucid to surface user issues, to help make our products better, and to streamline our internal operations. You own the relationships between Lucid Software products and users. You are the expert on building dynamic, high quality online communities and user engagement. You cultivate relationships with some of our most active users. You are well-versed in online community trends, technology, and strategies and are comfortable representing Lucid publicly. You will help us on our quest to expand into social media.
You will write about complex things in a simple way and can balance business and user needs. You’ll work cross-functionally to develop customer support content based on user feedback, analytics, product requirements, and UX best practices. You’ll write our help center content, come up with innovative ways to educate customers, and help millions of people around the world get the most out of Lucid products.
Responsibilities
- Develop and maintain product expertise and work closely with other support and product team members to resolve user issues
- Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
- Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
- Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
- Represent Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users’ questions/feedback receive quality, timely answers.
- Contribute to content strategy, helping develop clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.
- Be available for one weekend per quarter to be the on-call support agent and escalate any top issues or site outages to engineering that occur during this time.
Requirements
- 2 years practical work experience and/or a Bachelor's degree with strong academic performance.
- A strong sense of personal ownership and responsibility
- Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results.
- Ability to translate complex technical ideas into simple, easy to understand content
- Strong written and verbal communication skills (both internally and externally)
- Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
- Detail-oriented, organized and a good team player
- Bias towards finding solutions versus shutting down ideas
Preferred qualifications
- Experience optimizing systems and driving improvements
- Basic Project Management experience
- Teaching or mentoring experience
- A strong understanding of user experience principles
- Technical aptitude and troubleshooting skills
#LI-KC1
Ready to apply?
Apply to Lucid Software
Deal Desk Manager
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We’re looking for a strategic and collaborative Deal Desk Manager, to build and scale our deal desk operations from the ground up. Reporting to the Controller, you’ll be a key player in driving efficient deal execution while ensuring strong financial outcomes. This is a high-impact role that partners closely with Sales, Finance, and Legal to guide deal structure, pricing strategy, and contract processes.
If you’re energized by building systems, aligning cross-functional teams, and helping deals move faster and smarter, this is your opportunity to lead the charge.
This is a hybrid position in South Jordan, Utah (M, W, F in-office).
What You’ll Do
- Design the Deal Desk Function: Build out deal desk strategy, frameworks, and workflows—including approval policies, escalation paths, and discounting guidelines.
- Lead Day-to-Day Operations: Manage the review and approval of inbound deal requests, ensuring accuracy, compliance, and timely support to Sales teams.
- Serve as a Strategic Advisor: Partner closely with Account Executives and Sales leadership to structure competitive, scalable, and financially sound deals.
- Support Financial Analysis: Collaborate with the Controller and FP&A team to assess deal profitability, ARR impact, and revenue recognition considerations.
- Drive Process Improvement: Identify bottlenecks and implement improvements to reduce deal cycle time, improve accuracy, and enhance visibility.
- Ensure Cross-Functional Alignment: Liaise between Finance, Sales, RevOps, and Legal to align on pricing strategies and contract requirements.
- Develop Reporting & Insights: Track key deal metrics (e.g., approval turnaround, discounting trends, margin impact) and present findings to leadership.
- Lay the Foundation for Scale: Document deal desk playbooks, approval policies, and training resources to support company growth.
What We’re Looking For
- Experience: 5+ years of experience in deal desk—preferably in SaaS or recurring-revenue businesses.
- Leadership: Experience building or leading a deal desk function or similar cross-functional initiative.
- Technical & Financial Acumen: Strong understanding of SaaS contracts, pricing structures, ARR, revenue recognition principles, and financial modeling.
- Tools Knowledge: Proficient in Salesforce and Excel/Google Sheets; experience with CPQ tools or contract lifecycle management (CLM) systems a plus.
- Strong Communicator: Ability to synthesize complex information and influence stakeholders across departments.
- Operational Mindset: Detail-oriented with a drive to streamline, standardize, and scale business processes.
- Education: Bachelor’s degree in Finance, Business, Accounting, or a related field required; MBA or advanced degree is a plus.
Bonus Points If You:
- Have supported or built a deal desk function at a growth-stage SaaS company
- Can translate between Sales speak and Finance speak without missing a beat
- Thrive in environments where you can build, iterate, and optimize from scratch
- Bring a collaborative, low-ego approach to cross-functional problem solving
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
Strategic Partnerships Director (Private Equity)
Canopy, South Jordan, UT
About Us
Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry.
We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission.
Click here to see why our clients (and investors) love Canopy.
Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!
The Opportunity
We are hiring a Strategic Partnership Director to own and grow Canopy's relationships with private equity firms that acquire and operate accounting firm portfolios. This is a net-new, high-impact role at the intersection of enterprise sales, channel strategy, and the rapidly evolving PE-backed accounting landscape.
Private equity has fundamentally reshaped the accounting industry — over 250 of the top 750 CPA firms in the U.S. now operate under a PE platform, and deal activity is accelerating into 2026. Canopy is uniquely positioned to become the practice management standard across these consolidated portfolios. This role exists to make that happen.
You'll build relationships at the PE firm level, with operating partners, portfolio operations teams, and deal professionals to drive standardized Canopy adoption across every firm in their portfolio. When a PE group acquires a new accounting firm, your job is to make sure Canopy is the first software decision they make.
Travel Requirements: This individual will travel at least once per month.
This is a hybrid position in South Jordan, Utah (M, W, F in-office) or fully remote for the right candidate.
What You’ll Do
- Build and manage a pipeline of PE firms actively acquiring or operating accounting firm portfolios, targeting firms across all tiers from large platforms to regional roll-ups.
- Develop and close enterprise partnership agreements that establish Canopy as the preferred or mandated practice management platform across a PE group's accounting portfolio.
- Own the full partnership lifecycle from initial outreach and relationship-building with operating partners, to deal structuring, onboarding coordination, and ongoing expansion.
- Collaborate with Canopy's sales, customer success, and product teams to build a repeatable PE partnership motion: playbooks, onboarding materials, co-sell resources, and portfolio deployment frameworks.
- Serve as the internal voice of the PE channel, bringing market intelligence on portfolio firm needs, competitive dynamics, and technology consolidation trends back to the product and go-to-market teams.
- Track and report on partnership pipeline, ARR influenced, portfolio penetration rates, and expansion metrics.
- Report on metrics to the executive team on how the partnership program is progressing.
What We’re Looking For
- 5+ years of experience in enterprise sales, strategic partnerships, or business development in a SaaS or professional services technology company.
- Demonstrated experience selling into or partnering with Private Equity or Venture Capital firms, accounting firms, or professional services organizations.
- Proven ability to navigate complex, multi-stakeholder deals. Comfortable working with operating partners, C-suite executives, and portfolio firm leadership simultaneously.
- Strong commercial instincts: you can structure a deal, negotiate terms, and close.
- Exceptional communication and executive presence; you represent Canopy credibly in boardrooms and partner conversations.
- Self-directed and entrepreneurial, this is a greenfield motion and you'll be building the playbook, not inheriting one.
Bonus Points If You Have
- Direct experience working at or closely with a PE-backed accounting firm or professional services roll-up.
- An existing network within the PE firms actively acquiring accounting practices
- Familiarity with practice management software.
- Experience structuring portfolio-wide or enterprise license agreements with volume-based or per-firm pricing.
We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.
Why You Want to Work Here
🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays!
❤️🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match.
💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.
Our Values
We approach our work every day with a few things in mind:
🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.
🏆 Win - We win by delighting our customers with the very best products and services.
👍 Do Good - We work hard to be good people!
💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.
To learn more about us & our values, click here.
Interviewing @ Canopy
Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit!
- 20-minute phone call with the People Team
- 45-60-minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews, depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end!
Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Ready to apply?
Apply to Canopy
Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.
- Account Management: Develop strong long-lasting relationships as the main point of contact. You are responsible for key restaurant partners' engagement and satisfaction.
- Growth: You are responsible for driving business growth and setting the growth strategies of accounts and improving on their commercial and operational performance.
- Analysis: Analyze data on accounts performance and quantify your actions. All decisions should be backed up by data to improve performance of key accounts.
- Performance Meetings: You will complete merchant performance reviews monthly and draw out next month’s plans based on what was discussed.
- Partner with internal teams: Work closely with internal stakeholders and supply, partner and customer domains to ensure meeting growth objectives.
- A minimum of 0 to 3 years of experience in Account Management, Marketing, Sales, or Business Development roles
- Excellent attention to detail, people skills and organization skills
- Ability to create and maintain relationships
- Strong problem solving skills and data analysis
- Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practice
- You must be a self-starter as we’ll look for you to manage your own time and priorities
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
Ready to apply?
Apply to Careem
Recruiting Associate - Amman
Who We Are
KitchenPark helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant through to your favorite global quick-service restaurant chains. As a Recruiter, you’ll play a crucial role in scaling our Go-to-Market teams, ensuring we attract, engage, and hire top talent.
What you’ll do
As a Go-To-Market Recruiter, you’ll play a pivotal role in scaling the business teams that power our regional growth. From Sales, Marketing, and Finance to Operations, Legal, and People; you’ll ensure we hire world-class talent across our Corporate & GTM functions.
Key Responsibilities:
- Own the end-to-end recruitment cycle for Junior-to-Mid level roles throughout the GCC, including Sales, Customer Success and Operations
- Partner with business leaders to align hiring strategies with company objectives.
- High volume recruitment throughout the GCC region that align with KitchenPark job profiles.
- Implement creative talent strategies to build strong pipelines and fill hiring gaps efficiently.
- Leverage data-driven insights to optimize recruiting tactics and enhance hiring success.
- Build and maintain strong relationships with hiring managers, ensuring a seamless hiring experience.
What we’re looking for
- 1-2 years of recruiting experience, in high-volume roles (ideally from an agency point of view)
- Proven track record managing complex, high-impact searches across multiple functions or geographies.
- A master relationship builder who thrives in a fast-paced, high-growth environment.
- A skilled negotiator with a strong ability to influence stakeholders.
- Excellent communication skills—whether pitching top talent or managing hiring manager expectations.
- A strategic problem-solver who can adapt quickly and think creatively.
- Bi-Lingual communicator - English and Arabic is essential
- A customer-oriented mindset, ensuring both candidates and hiring managers have a top-notch experience.
Why Join Us
Massive Growth Opportunity: You’ll shape the teams driving KitchenPark’s next phase of expansion across global markets and business lines.
High-Impact Role: Influence how we scale our corporate and GTM functions to support rapid growth and operational excellence.
Collaborative Culture: Work alongside exceptional peers who embody hustle, resilience, and a shared mission to redefine the food delivery landscape.
What Else You Need To Know
This role is based in our Shared Service Centre in Amman, Jordan, 5 days a week. We believe the best work happens in person—especially when building the infrastructure that powers a trillion-dollar global industry. In-office collaboration accelerates problem-solving, alignment, and innovation.
Ready to apply?
Apply to KitchenParkSales Operations Associate, KitchenPark - Amman
Who We Are
KitchenPark helps restaurateurs worldwide succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
About The Role
We are seeking a highly motivated and experienced Sales Operations Associate to support and enable Sales teams across the region, ensuring they operate efficiently, accurately and at scale. This individual will oversee day-to-day sales processes, maintain data integrity across Salesforce and other operational tools, prepare performance and productivity reports, and ensure seamless coordination between cross-functional teams.
The Sales Operations Associate will play a pivotal role in monitoring sales team performance against required standards and supporting continuous improvement. With the guidance and collaboration of the Revenue Operations team, this individual will introduce new methods, streamline workflows, and enhance existing processes to elevate overall sales effectiveness.
This role requires close partnership with Revenue Operations, Sales, Finance and HR teams to design, implement, and maintain tools and processes that align with organizational goals and drive operational excellence.
The ideal candidate is detail-oriented, analytical, and proactive, with a strong ability to optimize workflows, solve operational bottlenecks, and improve the entire sales execution cycle.
What You Will Do
- Build, maintain, and update commission models, and ensure the accurate and timely calculation, management, and reporting of sales commissions across the Middle East.
- Clean, maintain, and validate Salesforce data to ensure accuracy and reliability.
- Support the creation, optimization, and documentation of sales workflows & standard operating procedures (SOPs).
- Oversee inbound lead routing, deal stage progression, and handoffs to ensure smooth execution and quick issue resolution.
- Support the configuration and troubleshooting of sales tools across the tech stack.
- Work closely with Sales, Finance, and HR Teams to understand requirements, develop necessary tools, and ensure alignment with overall business strategies. Act as a liaison between departments to resolve discrepancies and ensure accurate data flow.
- Conduct regular audits of sales processes to ensure they are efficient, cost-effective, and aligned with internal policies and external compliance requirements. Identify gaps that impact productivity or revenue, address discrepancies proactively, and recommend strategic improvements that help sales teams sell more effectively.
- Support the Sales team in generating monthly reports and administrative tasks as required by the business unit or specific projects. Ensure timely submission of all reports and maintain organized documentation.
- Actively contribute to strategic discussions around sales performance metrics, compensation structures, and their impact on the business.
- Prepare detailed performance reports, pipeline summaries and dashboards for leadership review.
- Track sales performance against targets and highlight variances or areas requiring attention.
- Collaborate with the systems team to ensure accurate data tracking and integration.
- Provide ad-hoc analyses and recommendations to support business decisions.
What We Are Looking For
- 1-3 years of experience as a Sales Operations Associate
- Familiarity with Salesforce for data management and integration (requirement).
- Strong analytical and problem-solving skills with an eye for detail, ensuring accuracy in development, reports and calculations.
- Advanced proficiency in data tools like Excel, Google Sheets, and other analytical platforms.
- Excellent verbal and written English (Fluent) and Arabic (Native) communication skills to convey complex data insights effectively.
- Ability to work cross-functionally, manage multiple priorities, and operate independently.
- Foundational knowledge of sales strategies and how they align with broader business goals.
- Knowledge of Sales Tech Stack tools (e.g., HubSpot).
- SQL knowledge for querying and validating data.
- Experience with data visualization tools like Power BI or Tableau to create impactful dashboards.
What Else You Need To Know
This role is based in our Amman office. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person. That’s why all of our teams (except for our field-based roles) work from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at KitchenPark.
Ready to join us as we serve those who serve others?
Ready to apply?
Apply to KitchenParkCareem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.
About the Role
We are seeking a Procurement Specialist to support sourcing, vendor management, and procurement operations for Careem in Jordan. You will work closely with cross-functional teams to ensure timely, cost-effective, and compliant procurement of goods and services.
What you’ll do
- Markets: scope covering Jordan and Egypt.
- Execute sourcing activities (RFQs/RFPs), supplier selection, and commercial evaluations.
- Manage vendor relationships, onboarding, and performance tracking.
- Support contract drafting, negotiation, and compliance with procurement policies.
- Analyze spend data to identify savings, efficiencies, and process improvements.
- Collaborate with internal teams to understand requirements and deliver procurement support.
What you’ll need
- Bachelor’s degree in Business, Supply Chain, Procurement, or related field.
- 4–6 years of procurement/sourcing experience (tech, mobility, FMCG, or similar preferred).
- Strong negotiation, analytical, and communication skills.
- Knowledge of local supplier markets in Jordan; English & Arabic proficiency.
- Experience with procurement tools/systems is a plus.
- Strong stakeholder management and commercial acumen.
- Attention to detail, ownership mindset, and ability to work in a fast-paced environment.
- Passion for driving efficiencies and enabling business operations.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
Ready to apply?
Apply to Careem
Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.
About the role
As a Captain Experience Associate, your mission is to elevate the gold standard of our service. You will own the end-to-end quality of the Captain journey, using data-driven insights, targeted marketing, and strategic partnerships to ensure every Captain delivers a seamless, high-quality experience to our customers.What you'll do
- Standards Governance: Define and monitor the "Perfect Order" metrics, focusing on reducing delays, returns, and defect rates.
- Performance Intervention: Identify low-performing outliers and develop improvement plans, training interventions, or corrective workflows to maintain fleet quality.
- Root Cause Analysis: Manage the lifecycle of captain-related tickets, identifying systemic issues and coordinating with tech/ops teams for long-term fixes.
- Feedback Loops: Conduct regular quality audits and sentiment surveys to ensure the "Captain Voice" is used to improve operational processes.
- Behavioral Campaigns: Plan and execute a marketing calendar specifically designed to nudge positive behaviors
- Educational Content: Collaborate with central marketing to produce high-quality training materials, videos, and guides that simplify complex operational procedures and improve service delivery.
- Community Recognition: Organize events and appreciation programs that celebrate top-tier performers, reinforcing a culture of excellence.
- Value-Added Incentives: Identify and onboard partners who provide benefits that specifically help Captains maintain high standards (e.g., discounted vehicle maintenance, data plans, or safety gear).
- Relationship Management: Manage the partnership roadmap to ensure all perks are aligned with our quality goals and provide genuine value to the fleet.
- Cross-Functional Bridge: Serve as the primary link between the fleet and the internal operations team to ensure smooth, day-to-day execution of orders.
What you'll need
- 2–3 years of professional experience.
- The Quality Obsessive: You have high standards and a sharp eye for the details that make or break a customer experience.
- The Data Interpreter: You are comfortable with spreadsheets and can translate raw metrics into an action plan.
- The Clear Communicator: You can break down complex operational rules into simple, catchy, and persuasive marketing content.
- The Process Optimizer: You aren't just looking to fix a problem once; you want to fix the system that caused it.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
Ready to apply?
Apply to Careem