We are looking for a Principal Software Engineer to join one of our high-impact engineering squads. In this role, you will serve as a technical leader and be key in designing complex systems, driving architectural decisions, mentoring engineers, and delivering high-quality software across our cloud-native Evolution DMS platform. You will work at the intersection of scale, performance, and user impact, tackling some of the hardest problems in our stack.

This is a full-time position with the opportunity to work in a collaborative, Agile environment where your decisions carry real weight.

What You'll Do

• Lead technical design and architecture for complex, cross-functional features — evaluating trade-offs, defining patterns, and ensuring solutions are scalable, maintainable, and performant across a large enterprise-grade codebase.
• Build and own platform-level frameworks used by other engineering squads — including authentication/authorization systems, API development tooling, webhook infrastructure, messaging pipelines, AI integrations, and CI/CD tooling.
• Drive engineering excellence through code reviews, architectural guidance, and establishing best practices that raise the bar for the entire team.
• Mentor and develop junior and mid-level engineers through pairing, design reviews, and knowledge sharing — fostering a culture of continuous learning (teaching experience a strong plus).
• Own end-to-end delivery of features from design through production — writing clean, efficient, well-documented code in Java, Kotlin, and TypeScript adhering to team standards.
• Lead and execute complex integrations with third-party systems — including payment processors, identity providers, OEM data feeds, and external APIs — ensuring resilience, security, and maintainability.
• Champion performance and reliability — proactively identify and resolve bottlenecks, design for failure, and implement resilience patterns (circuit breakers, caching strategies, backoff/retry) across our service integrations.
• Drive cloud infrastructure decisions on AWS — including serverless architecture (Lambda, API Gateway), container orchestration (EKS), messaging (SNS/SQS, RabbitMQ), and data services (RDS PostgreSQL, ElastiCache/Redis, DynamoDB).
• Manage and evolve CI/CD pipelines — automating build, test, and deployment processes using GitLab CI, Gradle, Terraform, and Serverless Framework to enable rapid, consistent releases across environments.
• Lead incident response and root cause analysis for high-severity production issues, translating findings into actionable architectural improvements.
• Contribute to infrastructure as code using Terraform, supporting reproducible, version-controlled AWS environment provisioning.
• Maintain and improve technical documentation in Confluence, ensuring architectural decisions, patterns, and runbooks are accessible and up to date.
• Evaluate and adopt emerging technologies — including AI/ML tooling — making recommendations that align with long-term platform direction.

What You'll Have

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field with 7+ years of professional software engineering experience; or equivalent experience in lieu of a degree.
• Deep expertise in Java / Kotlin / Groovy and the Jakarta EE ecosystem — including JPA, Wildfly/JBoss, or Spring — with a strong command of object-oriented and functional design principles.
• Strong proficiency in TypeScript and JavaScript — including Node.js and modern backend frameworks such as NestJS — with the ability to contribute across the full stack.
• Demonstrated ability to architect and deliver distributed, cloud-native systems at scale — including microservices, event-driven architectures, and RESTful API design.
• Integrate AI-assisted development tools (such as GitHub Copilot, Claude, or equivalent) into day-to-day engineering workflows — including code generation, automated code review, test authoring, and documentation — to improve individual and team productivity without compromising code quality or security standards.
• Extensive hands-on experience with AWS — specifically Lambda, API Gateway, CloudFront, S3, SNS, SQS, EKS, ElastiCache, and DynamoDB — and a track record of deploying and operating production workloads in cloud environments.
• Advanced proficiency with PostgreSQL and other data stores (Redis/Valkey, MongoDB) — including query optimization, indexing strategies, and schema design.
• Proven experience designing and implementing authentication and authorization systems — including OAuth 2.0, OIDC, and integration with identity providers such as Okta and FusionAuth.
• Proficiency with containerization and orchestration — Docker and Kubernetes/EKS — at a production operations level.
• Demonstrated experience leading or contributing to large-scale migrations — including legacy system rewrites, on-prem to cloud migrations, or major platform re-architectures.
• Solid understanding of messaging and event-driven systems — RabbitMQ, SNS/SQS, and ETCD-backed configuration management.
• Strong verbal and written communication skills with a demonstrated ability to influence technical direction across teams.

Preferred Qualifications

• AWS Certification (Cloud Practitioner, Solutions Architect, or AI Practitioner) strongly preferred.
• Experience on a developer platform or framework team — building shared tooling, libraries, and infrastructure that other engineering squads build on top of.
• Familiarity with AI/ML integration patterns in production software — including LLM APIs, prompt engineering, or agentic workflow tooling.
• Solid experience with infrastructure as code using Terraform and deployment automation using Serverless Framework and GitLab CI.
• Experience with desktop application development and migration from legacy desktop (Swing or equivalent) to modern web/React front ends.
• Experience building and maintaining third-party payment integrations (e.g., WorldPay, Stripe, or equivalent payment processors), with strong understanding of PCI compliance considerations.
• Experience with build tooling — Gradle, Ant, or equivalent — in large multi-module Java projects.
• Familiarity with test-driven development (TDD), Jest, and maintaining high code coverage standards across unit, integration, and regression testing.
• Experience with observability tooling — Datadog, distributed tracing, structured logging, and defining SLOs/SLIs for production services.
• Prior experience in a teaching, mentoring, or adjunct instruction role is a meaningful differentiator and reflects the collaborative culture we value.
• Working knowledge of Linux/Unix systems and scripting (Python or Bash).
• Oracle Certified Java Programmer or equivalent certification a plus.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid    #LI-Hybrid

About the role:

As a Customer Service Supervisor, your primary responsibility is to oversee the day to day functions of a team of call center representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness. This role will report to the Department Manager.

Responsibilities:

• Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
• Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
• Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
• Identify trends and recommend appropriate solutions to improve performance and drive engagement
• Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Requirements:

• 3 years of leadership experience in related capacity
• Experience within the financial industry and/or loan operations
• Excellent written and verbal communication skills
• Ability to coach, train, and motivate employees and evaluate their performance
• Capable of remaining calm under pressure and navigating tense situations, especially during busy hours

Compensation:

This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown.

Budgeted annual salary ranges:

• Supervisor II: $51,000 to $57,000
• Supervisor III: $60,000 to $71,600

Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Location: Amman, Jordan.
Years of Experience: Minimum 2 years of experience in Sales / Business Development.
Working Arrangement: on-site.
Language Requirements: Fluency in Arabic & English (written and spoken).

⚡ If you’re looking for “just a job,” scroll on. If you’re looking to build impact, read on.

🔥 Calling All Hustlers: Be the Intrapreneur Who Gets Things Done 🔥

Not just another sales role.
We want a sales execution machine — someone hungry to learn, ready to hustle, and bold enough to roll up their sleeves and make things happen.

What you’ll do:

• Drive sales execution with energy and ownership
• Work side-by-side with senior leadership on key initiatives
• Embrace a fast-paced learning journey while delivering results

What we’re looking for:

• Minimum 2 years of experience in Sales / Business Development
• Obsessed with getting things done and hitting targets
• Ambitious, proactive, and restless to grow
• Sees challenges as opportunities — not excuses

This is your chance to prove yourself, own results, and grow fast.
If you think you’ve got what it takes — let’s talk. 🚀

If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/
If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/