A Snapshot 

As the Building Services Manager, you will report to the Operations Director, and work closely with the rest of the Operations team, making your mark in a number of ways: 

• Responsible for physical security operations on site, managing the 24x7x365 outsourced security personnel team 

• Lead all aspects of building operations and soft services, including cleaning, gardening, and grounds maintenance 

• Work closely with technical and facilities teams on all property related matters. 

Please note, this role will be based in our data centre in Johor Bahru. 

Your Day to Day 

• Support the Operations Director in the management of physical security services at the property, including Landlord (AirTrunk) and customer areas 

• Contract manage a team of security staff to perform security services including access control, visitor registration, and patrolling etc. to ensure the security services are up to the required standard and AirTrunk’s policy 

• Review existing operation policies and procedures in compliance with internal guidelines, all applicable laws, regulations, standards and best industry practice 

• Handle emergency situations, supervise and ensure accurate execution of emergency response procedures, including at a user level or on security IT systems 

• Coordinate baseline security clearance requirements for core facility staff 

• Run all soft services at the facility, such as cleaning, waste, landscaping, pest control, hydraulics, maintenance repairs, and any other front of house facilities; lifts, gates, roller shutters etc. 

• Establish and maintain agreements for services listed above, including setting and monitoring critical metrics 

• Conduct regular property inspections to ensure overall cleanliness and upkeep of good property operations 

• Responsible for AirTrunk and customer’s facilities or access requests regarding; loading dock, office, or storage areas 

• Handle complaints and inquiries, and maintain good relationships with customers 

• Coordinate with other departments/teams for R&M requests, projects, and EH&S matters 

• Ensure change management processes are strictly adhered to 

• Ensure compliance with site-held accreditations, including, but not limited to, ISMS, SOC2, PCI 

• Gather quotes and issue work orders 

Requirements:  

• 5+ years of experience in facilities/property/building operations, or front of house services 

• Proficiency in English and Bahasa Malaysia is a must and proficiency in Mandarin / Tamil is a plus 

• Experience managing 3rd party service providers; setting and managing KPIs, negotiating contracts and pricing for services 

• Opex and/or Capex budget management experience 

• Experience supervising, mentoring, and training junior staff 

• Experience developing or implementing processes 

• Familiarity in working with Customer Portals, and at the user level on Security networks (ex accessing CCTV archive data). 

• Effective key partner management experience 

• Strong customer-centric approach, and ability to drive front-line staff attitude change 

• Ability to deliver effective presentations 

• Familiar with local regulations and standards 

• General knowledge in repair & maintenance and health and safety. 

• Able to think out of the box and challenge status quo 

• Experience in environmental and sustainability management such as UL2799 is a plus 

• Incredibly flexible and forward-thinking and energized by change