Role

We are looking for a Specialty Sales Account Executive to join our team. This is a hybrid role based in Japan, reporting to the Regional Director - Zero Trust Cloud within the Sales and Go-to-Market department. You will be part of a global group of professionals dedicated to demonstrating the power and agility of cloud transformation while cementing our position as the world leader in cloud security. Your mission is to nurture trusted partnerships and share expertise to lead customers toward a secure, cloud-enabled digital future.

What you’ll do (Role Expectations)

• Serve as the primary expert for customers, partners, and internal sales teams to drive revenue growth within the Zero Trust Cloud product portfolio

• Partner with domain expert solution engineers to gather customer requirements, create compelling value propositions, and close business alongside the primary account team

• Own the Zero Trust Cloud quota for your assigned territory by building and implementing account-based strategies to land and expand the portfolio

• Support relationship expansion with top existing partners for the Zero Trust Cloud business unit

• Engage and sell effectively to both executive-level stakeholders (CXO) and technical practitioners

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of full-cycle sales experience within the software or security industry

• Bachelor’s degree or equivalent professional experience

• Proven track record of progressive selling experience engaging with accounts at the C-suite level

• Deep understanding of and practical experience with value-based selling methodologies

What Will Make You Stand Out (Preferred Qualifications)

• Established network of relationships with current and prospective customers in the industry

• Direct experience selling Cloud Networking or Security solutions

• High proficiency in strategic sales planning with a demonstrated ability to close net new logos

#LI-TY2 #LI-Hybrid

Position

Director, Security Engineering

Company Introduction

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview 

We are looking for a Privacy and Security Leader to build and lead the Digital Trust team in Japan. This role will initially operate as a highly autonomous individual contributor, with a clear mandate to design the privacy and security operating model in Japan and progressively build a dedicated team as the business scales. Reporting directly to the Digital Trust Leader based in Taiwan, this role will govern internal security practices and operations while protecting customer trust and empowering business growth for Rocket Now and Coupang Japan. As the primary owner of security-related engagements with regulatory and government entities, you will combine hands-on execution of Privacy Information Management Systems (PIMS) with strategic influence across regulators, operations, product teams, and regional teams (KR/TW).

What You Will Do

• Own and maintain privacy and security policies aligned with the Japan Act on the Protection of Personal Information (APPI) and global industry standards.
• Lead the Privacy Information Management System (PIMS) lifecycle and Privacy Mark (P-Mark) certification process, including documentation, internal audits, and remediation.
• Drive privacy reviews and impact assessments across products and business operations in Japan.
• Manage the end-to-end privacy/security incident lifecycle, encompassing assessment, regulatory reporting, and remediation.
• Partner with KR and TW regional teams to implement and localize privacy and security programs.
• Serve as the primary liaison with regulatory bodies, including the Personal Information Protection Commission (PIPC).
• Engage with government and policy stakeholders to promote Coupang’s cybersecurity and privacy posture.
• Build long-term trust and credibility with Japanese authorities while ensuring strategic alignment with evolving regulatory expectations.

Basic Qualifications

• More than 5 years of experience in privacy/security compliance, including practical experience in leading large-scale privacy/security solutions involving cross-functional teams.
• Strong understanding of privacy and security related regulatory requirements in Japan, including APPI.
• Experience in privacy review and incident management.
• Excellent communication and interpersonal skills with the ability to communicate effectively with stakeholders at all levels of the organization.
• Excellent analytical and problem-solving skills and the ability to anticipate and address project-related challenges.
• Fluent Japanese and business-level English.

Preferred Qualifications

• Holds security related certifications or licenses, e.g., 個人情報保護士 / 個人情報保護実務専門家 / Certified Information Privacy Professional / Certified Information Privacy Manager / Certified Information Privacy Technologist.
• Experience in engaging with government or regulators on privacy/security topics.
• Have fundamental technical understanding and experience in the security space, especially in the field of data protection and the defensive side of security engineering.
• Background in e-commerce or cross-border environments.

Recruitment Process and Others  
 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Working Conditions 

• Employment Type: Full time employee
• Probationary Period: 3 Months
• Other details will be provided separately

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer. 
• Details will be provided separately after receiving your application by email and/or during the job interview.

Equal Opportunities 

Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: 

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. 
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. 
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. 
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. 
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. 

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) 

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

We’re looking for Bilingual Enterprise Customer Support Advocate, fluent in English and Japanese, to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This is a hybrid position, open to applicants located in Tokyo, Japan. In this role, you will report to the Senior Manager, Enterprise Customer Support.

WHAT YOU’LL DO:

• Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)]
• Embrace a customer first mindset to address and resolve customer questions, issues, and concerns 
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers.
• Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
• Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity)
• Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
• Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones.
• Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns.
• Maintain a focus on excellence by meeting or exceeding monthly/quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/ATHT), Customer First Proactive Outbound Calls, Adherence and Occupancy.
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Fully fluent in Japanese and English (verbal and written)
• Some relevant experience in a product or customer technical support role.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to multitask, attention to detail and time management are essential.
• Knowledge of ticketing platforms i.e. ZenDesk and Jira is a plus.
• Experience in a multi-channel environment (Phone/Chat/Email).
• Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products.
• Strong work ethic to handle multiple requests with exceptional follow-through
• Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc].
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Priority Setting: Focuses time/energy on the most important issues/opportunities. 
• Clearly understand how to assess the importance of tasks and decisions.
• Interpersonal Savvy: relates openly and comfortably with diverse groups of people. 
  

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA

THE ROLE

The Field Solution Architect (FSA) is the regional business and technical leader for a specific workload, responsible for driving strategy, execution, and measurable business impact and growth for that workload across the assigned geo.  Acting as a Workload Business Owner, the FSA combines deep technical expertise with cross-functional leadership to grow the pipeline, accelerate bookings, and strengthen Everpure’s ecosystem.

The FSA partners closely with district and regional Sales, Sales Engineering, Global Partner Organization, and Marketing leadership to shape and execute go-to-market strategies for their assigned workload. Through annual planning cycles, quarterly sales reviews (QSRs), and ongoing GTM alignment, the FSA advises leadership on market opportunity, customer priorities, and competitive dynamics. By adding workload-specific insights into regional and district strategies, the FSA ensures growth opportunities are clearly represented, prioritized, and translated into actionable plans that drive pipeline creation, bookings, and sustained adoption.

The role requires strong technical depth in Artificial Intelligence, Analytics and/or high performance computing along with a solid understanding of the surrounding ecosystem. Curious and proactive, the FSA drives enablement, knowledge sharing, and new opportunity development to expand Everpure’s impact across the region.

WHAT YOU'LL DO

• Key Responsibilities

  1. Workload Ownership and Business Growth

  Own the business success of your workload across APJ. Operate with a business development mindset and partner with regional GTM leadership to drive structured annual planning, and alignment across sales, SE, marketing and partner organizations.

  Activities:

  • Develop and execute a regional “Workload Business Plan” with measurable goals and actions.
    
    
    
  • Conduct TAM and whitespace analysis to identify growth opportunities.
    
    
    
  • Collaborate with Sales, SE, Marketing, and Partner Leadership to track and execute regional GTM plays for your workload.
    
    
    

   

  • Maintain alignment with HQ and product teams to refine technical messaging (“Why Everpure / Why Now”).
    
    
    
  • Track progress and report quarterly insights and outcomes to leadership.
    
    
    

  2. Strategic Account Engagement

  Take ownership for integrating your solution strategy into the top strategic account Technical Account Plans, ensuring clear actions that drive expansion and sustained workload growth.The FSA acts as a trusted advisor and workload strategist, partnering with account teams, alliance partners, to uncover insights that shape Everpure’s positioning and accelerate workload adoption, pipeline generation, bookings growth.

  • Investigate workload presence within the top-strategic accounts. Understand what the customer is currently using, which vendors and technologies are involved, and where Everpure can add differentiated value.
  • Lead or co-lead strategic pipeline creation customer meetings, workshops, architecture reviews, and workload deep dive sessions
    
    
    
  • Collaborate with alliance and ecosystem partners to gather technical and commercial intelligence that informs competitive strategy and solution fit.
    
    
    
  • Co-develop account-specific workload strategies with AE/SE teams, aligning Everpure’s strengths with the customer’s business priorities.
    
    
    
  • Drive workload-specific opportunity identification, cross-sell, and upsell within key accounts.
    
    
    
  • Lead or support executive briefings (EBCs), roadmap discussions, and innovation workshops to influence long-term architecture decisions.
    
    
    

  3.  Domain Mastery of the Solution

  Be the regional Subject Matter Expert (SME) for the assigned workload demonstrating mastery of both the technology and the sales motion. Align workload strategies and architectures with Everpure Storage’s unique strengths to drive differentiation, technical wins, and measurable customer outcomes.

  • Demonstrate 501-level technical expertise and maintain up-to-date knowledge of the solution area.
    
    
    
  • Proactively drive technical wins in key opportunities and complex deals.
    
    
    
  • Lead architecture reviews, workshops, and technical demonstrations.
    
    
    
  • Provide competitive intelligence, product insights, and updates to the field.
    
    
    
  • Align workload positioning and architectures with Everpure’s platform strengths: Evergreen, simplicity, efficiency, and Enterprise Data Cloud (EDC).
    
    
    
  • Mentor SEs to independently position, design, and size solutions confidently.
    
    
    
  • Maintain readiness of demo environments and FSA lab assets.
    
    
    
    

  4. Ecosystem, Evangelism and Enablement

  Act as the voice and advocate of your workload across Everpure, partners, and the broader ecosystem. Build a strong technical community that amplifies Everpure’s message, strengthens partner capability, and drives mutual success across alliances and the channel.

  • Collaborate with alliance partners, ISVs, and GSIs to identify complementary technologies that strengthen Everpure’s workload positioning.
    
    
    
  • Leverage alliance and partner intelligence to uncover where workloads are deployed today and translate findings into actionable insights for account teams.
    
    
    
  • Lead quarterly enablement sessions and workload-focused workshops for partners, SEs, and sales teams to scale capability and readiness.
    
    
    
  • Represent Everpure at industry events, alliance webinars, and technical forums to promote Everpure’s differentiated workload strategy.
    
    
    
  • Publish technical content: blogs, demos, and videos to reinforce thought leadership and solution relevance.
    
    
    
  • Channel field intelligence, competitive insights, and feature requests to HQ via structured feedback loops and the RFE process.
  1. Operational Excellence

   

  The FSA proactively engages on key opportunities to drive technical wins and contribute to solution design in strategic deals, participating in regional deal reviews when aligned to their solution domain. Operational excellence is measured through consistent execution, data hygiene, and active field leadership that directly supports technical wins and workload growth.

  The role is accountable for maintaining clear, timely, and accurate SFDC updates, including opportunity details and specialist notes, for all engagements. These activities are measured and reviewed as part of the FSA’s overall performance to ensure sustained pipeline quality, execution discipline, and scalable success.

  Activities:

  • Maintain accurate, complete, and timely updates in SFDC for all engaged opportunities, including clear Specialist Notes, to ensure visibility, forecasting accuracy, and execution alignment.
    
    
    
  • Capture and document customer win stories tied to the solution domain on a quarterly basis, highlighting business value, technical differentiation, and repeatable success patterns.

WHAT YOU BRING 

• • Must be fluent in Japanese and proficient in English.
  • Advanced degree in computer science, engineering or mathematics
  • 10+ years’ experience with AI/ML systems across various aspects including LLMs, distributed training and inference optimization, data modelling, HPC, and/or cloud Infrastructure with special emphasis in areas of Compute, Storage, and Networking
  • Proficiency with PyTorch, Ray, Kubernetes, and GPU clusters (NVIDIA/AMD)
    Highly Motivated/Independent and self-starting
  • An outside the box thinker who can think innovatively
  • The ability to quickly dig in to learn and adapt to new technologies
  • Produce solution collateral for customers in the form of presentations, short papers, demos, Proof of concepts and
  • Create public content such as blogs, webinars or podcasts to drive thought leadership
  • Willingness to promote a culture of collaboration by partnering with solution stakeholders across the organization – eg. sales, alliance, marketing
  • A strong desire to mentor and coach team members throughout the organization.
  • Strong problem-solving skills
  • Must be able to communicate effectively and in a constructive manner with management, peers, coworkers as well as customers, partners and key industry stakeholders

   Preferred Qualifications

  • Experienced selling complicated technical solutions to customers.
  • Experience with high-performance storage technologies and data platforms

    (e.g.Kafka, Spark).

#LI-ONSITE

About the Role

Fivetran is scaling its Japan business. We already have a small Tokyo office, an APJ hub, a tight-knit GTM team in Japan, and 100+ customers there. The Account Manager, Enterprise  will be the primary point of contact for over half of those customers and will directly influence customer satisfaction, adoption, and ARR growth. Success is measured by excellent customer outcomes (CSAT / advocacy) and measurable revenue expansion tied to adoption.

If you are a thoughtful, customer-obsessed GTM professional with a mix of sales and post-sales experience — and you want to join a values-driven, collaborative company that is demonstrably committed to Japan — this role is for you.

This is a full-time position based remotely out of Japan.

Technologies You’ll Use

• Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

What you’ll Do

• Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion.
• Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes.
• Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value.
• Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops).
• Provide timely and accurate forecasts for renewals, expansions and amendments; keep Salesforce and forecasting tools up to date.
• Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects.
• Act as the escalation owner when issues arise; resolve problems quickly and transparently while protecting the customer relationship.
• Capture and communicate customer feedback, competitive intelligence and product requests to influence product and go-to-market strategy.
• Create customer advocates and referenceable success stories for the Japan market.
• High customer satisfaction (CSAT / NPS) and strong customer health metrics across your book.
• Consistent, predictable renewals and measurable ARR expansion driven by adoption and consumption.
• Accurate, timely forecasting and clean CRM hygiene.
• Strong, long-term partnerships with customers and local partners/SIs.
• As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.

Skills We’re Looking For

• Native Japanese speaker with strong professional English (daily business and executive communication).
• 3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting.
• Strong project management skills — able to coordinate multi-stakeholder technical projects, migrations and onboarding programs end-to-end.
• Exceptional personal integrity and customer centricity — you build trust and act with transparency.
• Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and clear documentation.
• Proven negotiation experience handling renewals, amendments and commercial conversations.
• Experience with CRM and forecasting tools (Salesforce preferred) and strong organizational skills to manage many concurrent accounts.
• Comfort working cross-functionally and influencing without formal authority.
• Familiarity with data platforms, ETL, analytics, or engineering teams is strongly preferred (ability to have technical conversations with architects and analytics leaders).
• Ability to travel domestically as customer needs require.

Bonus Skills

• Previous experience working for a US-based cloud/SaaS company or within an international organization.
• Experience working with Systems Integrators / Partners in Japan.
• Knowledge of SaaS financial metrics and how adoption maps to consumption/ARR.

#LI-REMOTE

#LI-LA1 

About the Role

Fivetran is scaling its Japan business. We already have a small Tokyo office, an APJ hub, a tight-knit GTM team in Japan, and 100+ customers there. The Customer Success, Enterprise will be the primary point of contact for over half of those customers and will directly influence customer satisfaction, adoption, and ARR growth. Success is measured by excellent customer outcomes (CSAT / advocacy) and measurable revenue expansion tied to adoption.

If you are a thoughtful, customer-obsessed GTM professional with a mix of sales and post-sales experience — and you want to join a values-driven, collaborative company that is demonstrably committed to Japan — this role is for you.

This is a full-time position based remotely out of Japan.

Technologies You’ll Use

• Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

What you’ll Do

• Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion.
• Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes.
• Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value.
• Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops).
• Provide timely and accurate forecasts for renewals, expansions and amendments; keep Salesforce and forecasting tools up to date.
• Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects.
• Act as the escalation owner when issues arise; resolve problems quickly and transparently while protecting the customer relationship.
• Capture and communicate customer feedback, competitive intelligence and product requests to influence product and go-to-market strategy.
• Create customer advocates and referenceable success stories for the Japan market.
• High customer satisfaction (CSAT / NPS) and strong customer health metrics across your book.
• Consistent, predictable renewals and measurable ARR expansion driven by adoption and consumption.
• Accurate, timely forecasting and clean CRM hygiene.
• Strong, long-term partnerships with customers and local partners/SIs.
• As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.

Skills We’re Looking For

• Native Japanese speaker with strong professional English (daily business and executive communication).
• 3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting.
• Strong project management skills — able to coordinate multi-stakeholder technical projects, migrations and onboarding programs end-to-end.
• Exceptional personal integrity and customer centricity — you build trust and act with transparency.
• Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and clear documentation.
• Proven negotiation experience handling renewals, amendments and commercial conversations.
• Experience with CRM and forecasting tools (Salesforce preferred) and strong organizational skills to manage many concurrent accounts.
• Comfort working cross-functionally and influencing without formal authority.
• Familiarity with data platforms, ETL, analytics, or engineering teams is strongly preferred (ability to have technical conversations with architects and analytics leaders).
• Ability to travel domestically as customer needs require.

Bonus Skills

• Previous experience working for a US-based cloud/SaaS company or within an international organization.
• Experience working with Systems Integrators / Partners in Japan.
• Knowledge of SaaS financial metrics and how adoption maps to consumption/ARR.

#LI-REMOTE

#LI-LA1 

As an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
• Own and project manage the on-boarding process for new customers.
• Discover, own and manage the customer’s success plan.
• Ensure consistent alignment with decision makers on the impact of their investment in Datadog.
• Proactively build and maintain targeted relationships with people of influence throughout the customer base.
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
• Monitor and analyze usage trends to uncover potential renewal opportunities and risks. 
• Act as the primary owner of customer adoption and health.

Who You Are:

• 3+ years in a Customer Success or Account Management role in B2B SaaS.
• Experience working with a portfolio of accounts that included large Enterprise.
• Experienced in driving discovery to understand your customers key pain points, objectives and priorities. 
• Excellent in communicating complex concepts and aligning them to the pains and objectives of your customers. Experienced in shifting your message effectively to align with the expectations of the audience. 
• You’re excited to work in a fast paced environment, where you’re expected to consistently develop your skill set and play an active role in the development of the team’s best practices. 
• Able to travel for customer onsite visits and events as required.
• Fluent in written and spoken Japanese, Fluent in written English and at least high conversational level in spoken English and X

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

What You’ll Do

We’re looking for a Director, Business Development & Brand Management, Entertainment – Japan, to join our APAC Entertainment team. Reporting to the VP of Entertainment and the Head of Japan, you’ll develop and execute strategies to expand the business footprint of the Authentic Entertainment portfolio and ultimately deliver top-line revenue for the organization. You’ll be responsible for pitching, selling, negotiating, and driving new licensing and NIL deals to closure. If you’re a strategic thinker with an entrepreneurial spirit and a drive to win, we’d like to meet you.

What you’ll be working on

Generate Qualified Leads:

• Research the market to identify and establish contact with prospective new business partners in Japan that map to Entertainment brand portfolio and meet Authentic's partner qualifications.
• Secure new deals across entertainment properties, with a focus on brand licensing, endorsement, sponsorship and content business to maximize revenue for the organization.

 Build and Manage Sales Pipeline: 

• Continually drive prospects into leads through high-volume outbound sales activity.
• Utilize detailed discovery to learn about the prospect’s interests and capabilities. 
• Partner with Business Development leadership and Brand Marketing to develop pitch decks that clearly align the brand value proposition with the prospect’s interests and capabilities.  

Drive the Licensing Deal to Close:

• Work in partnership with Brand Management and Business Development Leadership teams to develop business plans and formulate deal proposals.  
• Lead and manage efficient and productive negotiations of deal terms, taking full ownership of the deal process. 
• Assemble detailed term sheets with concise business terms. Work closely with legal counsel to draft partnership agreements. 

 Sales Management:

• Track sales activity in CRM consistently and accurately. 
• Manage productive and goal-oriented deal processes. 
• Prepare accurate sales forecasts per ABG’s sales reporting process. 
• Prepare reports and presentations of sales performance as needed. 
• Responsible for quota attainment in assigned business pillar

Drive Brand Performance

• Engage, inspire and galvanize the organization around the brand vision, position and strategies so licensees are clear in bringing them to life in their areas of functional expertise
• Own, in collaboration with key internal partners, the vision, position, and architecture of your brands. Leverage all brand components to drive awareness, growth and financial performance
• Manage and coordinate brand activity across the various functions including brand manager, marketing, and other functions as needed
• Maintain brand integrity across product lines, advertising, and all other internal and external communication as it pertains to assigned brand/pillar
• Attend & assist with Brand Summits to communicate brand message to external partners

Manage licensee partner relations & Facilitate Effective Licensing Operations

• Consolidate and organize key business development tools and materials for licensees
• Partner closely with each licensing partner to understand respective business models and product development cycles to drive retail profitability
• Participate in brand strategy discussions and in setting a bulls-eye consumer target. Analyze consumer trends and information and help identify product categories to enter as future sources of growth
• Assist in overseeing the direction, implementation, execution and continuous improvement of the licensing processes

Must Haves:

• Has 8+ years’ experience in new business development in Entertainment, Media, Sports, Celebrity in Japan
• Has experience in full-cycle sales from lead generation through close as project manager role
• Is an accomplished communicator; you’re great on the phone, via email, and in-person
• Possess an eager demeanor with a fearless and professional drive to win; substantial cold calling and other forms of outreach are required
• Has a curious, research-oriented mindset
• Is a confident and successful negotiator, creatively developing new business ideas
• Has exceptional organization, attention management, and time management skills
• Has a bachelor’s degree; a legal background is helpful
• Must be willing and able to travel occasionally as the role requires

What You’ll Do

As the BD Director, Lifestyle – Japan, you’ll be developing and executing strategies for expanding Authentic's base of licensing partnerships, increasing the footprint of the company’s brands, and ultimately delivering top-line revenue for the organization in Japan. You’ll manage to pitch, sell, negotiate and drive new licensing deals to a close. If you’re a strategic thinker with a creative spirit and are driven to win, we’d like to meet you. We’re proud to offer our BD Executives unlimited commission and are excited to welcome eager sellers to our team.

What You'll Be Working On

Generate Qualified Leads

• Learn and understand Authentic’s brand strategies.
• Research the market and identify prospective new licensing partners that map to your brand portfolio and meet Authentic's partner qualifications.
• Identify target contacts and decision makers inside target companies and establish contact via cold calling, email outreach, and other means, as necessary.

Build and Manage Sales Pipeline:

• Continually drive prospects into leads through high-volume outbound sales activity.
• Utilize detailed discovery to learn about the prospect’s interests and capabilities.
• Partner with Business Development leadership and Brand Marketing to develop pitch decks that clearly align the brand value proposition with the prospect’s interests and capabilities.

Drive the Licensing Deal to Close:

• Work in partnership with Brand Management and Business Development Leadership teams to develop business plans and formulate product licensing proposals.
• Lead and manage efficient and productive negotiations of deal terms, taking full ownership of the deal process.
• Assemble detailed term sheets with concise business terms. Work closely with legal counsel to draft licensing agreements.

Sales Management:

• Track sales activity in CRM consistently and accurately.
• Manage productive and goal-oriented deal processes.
• Prepare accurate sales forecasts per ABG’s sales reporting process.
• Prepare reports and presentations of sales performance as needed.
• Responsible for quota attainment in assigned business pillar

Compensation:

Sales Executives are eligible for Authentic's Uncapped Commission Plan. Commission is paid to Business Development Executives as royalty payments are received from the licensees with whom they closed deals – usually quarterly over the duration of the agreement.

Must Haves

• 8+ years experience in new business development in licensing for Lifestyle, Beauty, Fashion markets in Japan.
• Experience in full-cycle sales from lead generation through closing the deal.
• Have knowledge and understanding of licensees and product categories.
• Possess an eager demeanor with a fearless and professional drive to win; substantial cold calling and other forms of outreach are required.
• Success at negotiating licensing contracts, creatively developing new business ideas.
• Able to partner closely with licensees to understand their business needs and explore opportunities for growth.
• Understand licensing sales successes and challenges, key retail accounts, development plans and strategy.
• Understand best practices for Licensees.
• Has a bachelor’s degree.
• Must be willing and able to travel occasionally as the role requires.

Location: Looking for Japanese citizens / visa holders, fluent in Japanese, willing to stay in Madrid for 12 months before having the view to relocate to Tokyo. Customer base will be in Japan, involving travel to meet clients in person.

The Team

As an Associate AI Applied Engineer, you are part of our Value Engineering team and are the trusted advisor for customers working on the intersection of technology and business. As a so-called Value Engineer (VE), you partner with sales and customers to create compelling and innovative technical solutions to critical business problems leveraging cutting edge (AI) capabilities within our Celonis Process Intelligence Platform. A great VE understands the customer, the technology, and the sales cycle making it what may be the most interesting, challenging, and fulfilling role in Enterprise Software

You will be joining the Global VE Center of Excellence which is an international, diverse, and dynamic organization at the core of the Celonis Value Engineering team supporting our local field teams. As a team, we enjoy working in a fast-paced environment and share a sense of belonging to a community that wants to learn and grow together. The team culture is one based on building trust, continuous development, and improvement through coaching & mentoring. 

The Role

Talented individuals launch their careers in the enterprise software world by joining the Orbit Graduate Program as an Associate Value Engineer.

The 12-month program is a unique experience to fast start your career in the SaaS Industry that highlights hands-on learning, mentorship, and a team culture where we rely on each other to learn, grow and achieve. The program is designed to develop essential VE skills & competencies and establish strong lasting relationships allowing you to grow your career at Celonis. 

Your journey will start with onboarding & enablement to develop your business and Celonis skills through a combination of hands-on experience in customer engagements and different pieces of training which cover amongst others the Celonis Process Intelligence, domain knowledge, presentation & demo skills, discovery & objection handling as well as value selling. 

The work you’ll do:

• Work as part of the Global VE CoE to support the Japan Value Engineering team on customer engagements
• Collaborate with customers to uncover their core business challenges and determine how Celonis Process Intelligence can help them achieve their business objectives and AI Strategy
• Execute proof projects showcasing the value of Celonis Process Intelligence, frame a quantitative business value and deliver presentations to senior executives to drive investment decisions
• Prototype and develop AI solutions tailored to customer needs, including both traditional machine learning, LLM-based solutions and orchestration technology
• Drive change management and value realisation and ensure a positive return on investment
• Build strong relationships with our customers by winning their trust through technical, product expertise, and business acumen to act as a trusted advisor
• Collaborate and share customer insights & feedback with internal Product and Engineering teams to influence and co-develop (AI) product innovations
• Create re-usable collateral, best practices & tools within the Global VE Center of Excellence and feed them back to the regional Value Engineering team
• Travel to the Japan region to meet clients in person to ensure the success of customer engagements

The qualifications you need:

We are looking for people who enjoy solving problems, think outside the box, and are not afraid to make and learn from mistakes. In particular, we seek “builders” who thrive in fast-paced environments and can rapidly develop solutions and pilots using our platform and AI technologies.

You have a bachelors and/or masters degree in (Industrial) Engineering, Computer Science, Data Science / Business Analytics, AI/ML, Mathematics or other related fields, as well as valuable work/internship experience. You’re curious, self-motivated, enjoy continuous learning, and you want to work in a lively environment characterized by high growth.

You are successful as a Value Engineer if you:

• Have a passion for technology, data and AI and the impact it can have on the world
• Have a hunger to learn new technologies and bring at least basic knowledge or hands-on experience in SQL and/or Python
• Any exposure to process mining principles and completion of Celonis "Rising Star" modules would be a welcome indicator of your eagerness to develop in this field
• Are able to think analytically and creatively, especially in applying technology solutions to core business problems
• Are focused on creating and adding value for customers
• Have an entrepreneurial mindset and the ability to multi-task, prioritize and execute
• Are able to build relationships with senior management and influence decision-makers
• Are confident to present to C-level executives and larger audiences
• Are willing to travel to the Japan region to meet clients in person
• Are an effective communicator and fluent in English and Japanese

Position

Director, Security Engineering

Company Introduction

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview 

We are looking for a Privacy and Security Leader to build and lead the Digital Trust team in Japan. This role will initially operate as a highly autonomous individual contributor, with a clear mandate to design the privacy and security operating model in Japan and progressively build a dedicated team as the business scales. Reporting directly to the Japan CISO, this role will govern internal security practices and operations while protecting customer trust and empowering business growth for Rocket Now and Coupang Japan. As the primary owner of security-related engagements with regulatory and government entities, you will combine hands-on execution of Privacy Information Management Systems (PIMS) with strategic influence across regulators, operations, product teams, and regional teams (KR/TW).

What You Will Do

• Own and maintain privacy and security policies aligned with the Japan Act on the Protection of Personal Information (APPI) and global industry standards.
• Lead the Privacy Information Management System (PIMS) lifecycle and Privacy Mark (P-Mark) certification process, including documentation, internal audits, and remediation.
• Drive privacy reviews and impact assessments across products and business operations in Japan.
• Manage the end-to-end privacy/security incident lifecycle, encompassing assessment, regulatory reporting, and remediation.
• Partner with KR and TW regional teams to implement and localize privacy and security programs.
• Serve as the primary liaison with regulatory bodies, including the Personal Information Protection Commission (PIPC).
• Engage with government and policy stakeholders to promote Coupang’s cybersecurity and privacy posture.
• Build long-term trust and credibility with Japanese authorities while ensuring strategic alignment with evolving regulatory expectations.

Basic Qualifications

• More than 5 years of experience in privacy/security compliance, including practical experience in leading large-scale privacy/security solutions involving cross-functional teams.
• Strong understanding of privacy and security related regulatory requirements in Japan, including APPI.
• Experience in privacy review and incident management.
• Excellent communication and interpersonal skills with the ability to communicate effectively with stakeholders at all levels of the organization.
• Excellent analytical and problem-solving skills and the ability to anticipate and address project-related challenges.
• Fluent Japanese and business-level English.

Preferred Qualifications

• Holds security related certifications or licenses, e.g., 個人情報保護士 / 個人情報保護実務専門家 / Certified Information Privacy Professional / Certified Information Privacy Manager / Certified Information Privacy Technologist.
• Experience in engaging with government or regulators on privacy/security topics.
• Have fundamental technical understanding and experience in the security space, especially in the field of data protection and the defensive side of security engineering.
• Background in e-commerce or cross-border environments.

Recruitment Process and Others  
 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submittedat the application stage. 

Working Conditions 

• Employment Type: Full time employee
• Probationary Period: 3 Months
• Other details will be provided separately

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submittedfalse information as part of the application process. 
• Thoseeligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experienceand/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  
• Details will be provided separately after receiving your application by email and/or during the job interview.

Equal Opportunities 

Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: 

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. 
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. 
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. 
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. 
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. 

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as statedin the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) 

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

• Solve interesting, technically complex cases for Vercel customers.
• Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
• Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
• Develop and improve internal tools and scripts that increase team efficiency.
• Specialize in a few product areas (CDN, AI enablement) and act as a domain owner within the team.
• Improve existing documentation and create new runbooks, guides, and internal processes.
• Assist Customer Success Managers with Enterprise requests and escalations.

• Domains, DNS, and SSL/TLS lifecycle management
• Caching strategy and cache-invalidation patterns
• Cloud/edge networking fundamentals and routing rules/redirects
  • Performance tuning, logs/analytics, and WAF/DDoS understanding

• SSO / SAML configuration and troubleshooting
• Experience supporting observability products
• Logging navigation and troubleshooting 
• RBAC 

• Have frontend development experience (e.g., React/Next.js).
• Enjoy technical writing for public docs or developer education.
• Have experience automating workflows with agentic services.

About the Role

Fivetran is scaling its Japan business. We already have a small Tokyo office, an APJ hub, a tight-knit GTM team in Japan, and 100+ customers there. The Account Executive, Enterprise - Strategic Expansion will be the primary point of contact for over half of those customers and will directly influence customer satisfaction, adoption, and ARR growth. Success is measured by excellent customer outcomes (CSAT / advocacy) and measurable revenue expansion tied to adoption.

If you are a thoughtful, customer-obsessed GTM professional with a mix of sales and post-sales experience — and you want to join a values-driven, collaborative company that is demonstrably committed to Japan — this role is for you.

This is a full-time position based remotely out of Japan.

Technologies You’ll Use

• Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

What you’ll Do

• Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion.
• Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes.
• Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value.
• Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops).
• Provide timely and accurate forecasts for renewals, expansions and amendments; keep Salesforce and forecasting tools up to date.
• Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects.
• Act as the escalation owner when issues arise; resolve problems quickly and transparently while protecting the customer relationship.
• Capture and communicate customer feedback, competitive intelligence and product requests to influence product and go-to-market strategy.
• Create customer advocates and referenceable success stories for the Japan market.
• High customer satisfaction (CSAT / NPS) and strong customer health metrics across your book.
• Consistent, predictable renewals and measurable ARR expansion driven by adoption and consumption.
• Accurate, timely forecasting and clean CRM hygiene.
• Strong, long-term partnerships with customers and local partners/SIs.
• As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.

Skills We’re Looking For

• Native Japanese speaker with strong professional English (daily business and executive communication).
• 3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting.
• Strong project management skills — able to coordinate multi-stakeholder technical projects, migrations and onboarding programs end-to-end.
• Exceptional personal integrity and customer centricity — you build trust and act with transparency.
• Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and clear documentation.
• Proven negotiation experience handling renewals, amendments and commercial conversations.
• Experience with CRM and forecasting tools (Salesforce preferred) and strong organizational skills to manage many concurrent accounts.
• Comfort working cross-functionally and influencing without formal authority.
• Familiarity with data platforms, ETL, analytics, or engineering teams is strongly preferred (ability to have technical conversations with architects and analytics leaders).
• Ability to travel domestically as customer needs require.

Bonus Skills

• Previous experience working for a US-based cloud/SaaS company or within an international organization.
• Experience working with Systems Integrators / Partners in Japan.
• Knowledge of SaaS financial metrics and how adoption maps to consumption/ARR.

#LI-REMOTE

#LI-LA1 

The Team:
Celonis makes processes work for people, companies, and the planet. As the Celonis Services organization, we are the strategic implementation consulting & transformation arm of a unified Customer Organization aligned to four core mandates:

1. Make Celonis Business Critical: Transform the platform into the central nervous system of our customers’ operations.
2. Scale Customer Health: Drive full platform adoption to ensure long-term value and stability.
3. Focus on High-Value Activities: Prioritize complex, high-impact technical work that moves the needle for Focus & Strategic customers.
4. Empower Career Growth: Foster an environment where every Celonaut owns customer success while accelerating their own professional trajectory.

We deliver production-ready Celonis Platform implementations that drive measurable top, bottom, and green-line impact. Moving beyond “point-in-time” analysis, we utilize a Discover-and-Build approach to solve the world's most complex operational challenges.

In close partnership with Value Engineering, we perform data-driven discovery to validate business hypotheses against real-world data. We then build and deploy operational, AI-enriched solutions on top of the Celonis Platform that automate decisions and optimize workflows at an enterprise scale.

We don't just implement AI for our customers; we live it. Our project delivery lifecycle is accelerated by state-of-the-art AI augmentation, allowing our consultants to focus on high-level, strategic problem-solving. By serving as the "eyes and ears" in the field, we maintain a continuous innovation loop with our Product & Engineering teams, ensuring our frontline learnings directly shape the future of the Celonis Platform.

The Role:
You are an AI Deployment Architect (AIDA). You own the reality of scaling solutions within a customer's actual IT environment and productizing those results. Complementing your colleagues in Applied Value Engineers and Applied AI Engineering, who focus on pre-sales prototyping, you bridge the gap between "the art of the possible" and Business Critical, scaled solutions. As an AIDA, you steer account teams and customers toward AI use cases that are inherently scalable. You are not the primary implementer of these solutions. Instead, you steer the definition of the architectural vision for Consultants to execute and oversee delivery excellence. You remain hands-on for first-of-their-kind production solutions, eventually transitioning to an advisory capacity across a broad "book of work" within your assigned vertical.

The work you’ll do:

• Advise and Safeguard Technical Implementations: Provide architectural oversight for concurrent deployments at Fortune 500 organizations. You act as the final technical authority, maintaining "project-ready" coding skills to troubleshoot and resolve critical production failures that block value realization.
• Architect AI-Enriched Solutions: Collaborate with pre-sales teams to transform experimental prototypes into robust, scalable enterprise applications. You then translate these successful deployments into standardized platform features by maintaining a tight feedback loop with Product and Engineering.
• Engineer Low-Latency Systems: optimize these AI-enriched solutions for high-throughput and minimal latency. You ensure the Celonis Platform handles near-real-time data integration without compromising the user experience of business-critical applications.
• Implement Eval-Ops & Automated Testing: Build rigorous evaluation pipelines to test LLM quality and reliability at scale. You move beyond manual spot-checks by institutionalizing automated benchmarks for model accuracy and safety.
• Deploy LLMOps & Lifecycle Governance: Design systems for continuous model monitoring, cost optimization, and performance tuning. You establish the frameworks for data privacy and compliance within the customer's actual IT environment.
• Troubleshoot Agentic Orchestration: Manage the complexity of multi-agent workflows where agentic activity is triggered by Celonis context and logged back to the platform. You ensure seamless hand-offs between agents and maintain the integrity of the full process loop.
  
  

The qualifications you need:

• More than 4-5 years experience in IT-Consulting, Management Consulting, Process Improvement or a similar area
• Hands-on experience applying AI/ML techniques to solve business challenges is a plus.
• Native Japanese and strong communication in English
• Ability to refactor experimental pilots for production-scale performance and a deep proficiency in Python for building enterprise-grade LLM-based solutions.
• General understanding of companies business processes and related financial metrics and are willing to learn in this area. Knowledge of standard ERPs (SAP and related business processes (Order to cash, procure to pay…) is a plus.
• Enjoy interacting with various customers to understand and interpret business processes
• You are very dedicated and visionary and want to actively drive the Celonis Process Mining technology forward
• Excellent analytical skills, well organised and known for being a quick learner
• Business acumen is a strong plus, supporting the ability to understand client needs, identify value drivers, and deliver strategic, impact-driven recommendations
• Successfully completed your studies in Business Informatics, Computer Science, Information Systems, Economics, Mathematics, or a related field

#LI-DH2

Our Culture:

Radical spirit drives everything we do and spans seven offices around the globe.  Our 4 core values sit at the heart of everything we do:

Be the change - we are proactive, action orientated and drive change, stepping outside of our comfort zone  

Pride in the product - we obsess over detail, always improving and staying curious about tech and the world

Thrive on Diversity - we welcome differences, listen & communicate with respect and collaborate to build strong teams

Survive - we empower everyone to act as an owner and understand the business as a whole which leads to delivering exceptional results

If that sounds like something you’d like to be part of, read on…

The Role:

We are seeking an experienced Sales Manager with a proven track record of managing large-scale accounts for consumer tech products sales in Japan.

You will be responsible for managing strategic accounts, particularly in smartphones and audio products sales.  You will play a central role in deepening maintaining partnerships through effective communication, planning campaigns and programs and tracking/reporting the key performance measurables.  This role requires a deep understanding of mobile industry, business and operations.

Responsibilities:

• Develop and execute a strategy for your key accounts
• Develop and implement scalable campaigns and programs for the accounts, from planning to execution,  aligned with business goals and sales strategy
• Strategically engage with leaders in key accounts who owns/influences the decisions
• Drive product ranging, pricing and sales terms discussion and agreements
• Manage Sihan (forecasting) (Sell-in, Sell-through, Inventory) (per product) (per account) and Budget planning with accuracy, aligned with Sales goals
• Analyse competitors and their products in the key accounts for benchmarking
• Monitor and optimise key account performance against KPIs
• Work closely with sales director, local function leads 

Requirements:

• Strong sales account management background in mobile and/or consumer electronics, with proven track record to grow the business
• A good understanding of sales structures and schemes, with an ability to translate insights into actionable strategies
• Deep knowledge of the mobile, audio and tech industries, and broad human network including C-level executives at partner companies
• Excellent communication, negotiation, and relationship-building skills
• Results-driven, with a clear focus on achieving KPIs to drive business outcomes
• Bilingual: fluent in Japanese and business level in English

We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.

Our Culture:

Radical spirit drives everything we do and spans seven offices around the globe.  Our 4 core values sit at the heart of everything we do:

Be the change - we are proactive, action orientated and drive change, stepping outside of our comfort zone  

Pride in the product - we obsess over detail, always improving and staying curious about tech and the world

Thrive on Diversity - we welcome differences, listen & communicate with respect and collaborate to build strong teams

Survive - we empower everyone to act as an owner and understand the business as a whole which leads to delivering exceptional results

The Role:

We are seeking an experienced Sales Director with a proven track record of growing sales volume, revenue, profit and channels for consumer tech brands in Japan.

You will be responsible for building strategic partnerships with mobile carriers, distributors, and major retailers making sure to maximise the business and establish sustainable business.  The Sales Director will lead sales strategies including partnership, product, channel, pricing and promotion, and sales planning short/long term forecasting. With major growth targets ahead, you will play a critical role in securing Nothing’s business success across mobile and audio products.

Responsibilities:

• Develop and execute a comprehensive sales strategy for Japan, and lead the Japan Sales team
• Develop and implement scalable sales programs across carriers, distributors, online/offline retailers to drive measurable business results in Japan
• Strategically engage with executive leaders who owns/influences the decisions
• Plan and execute local promotional campaigns and initiatives that improves sales performance
• Manage Sihan (Sell-in, Sell-through, Inventry) (per product) (per account) with accuracy
• Analyse competitors and their products in the market for benchmarking
• Work closely with GM, local function leads and global team to develop cohesive and aligned sales strategy for Japan 

Requirements:

• Significant experience in sales, with a strong track record with Japanese mobile carriers
• A good understanding of sales structures and schemes, with an ability to translate insights into actionable strategies
• Deep knowledge of the mobile, audio and tech industries, and broad human network including C-level executives at partner companies
• Excellent communication, negotiation, and relationship-building skills
• Results-driven, with a clear focus on achieving KPIs to drive business outcomes
• Bilingual: fluent in Japanese and business in English

We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.

Our Culture:

Radical spirit drives everything we do and spans seven offices around the globe.  Our 4 core values sit at the heart of everything we do:

Be the change - we are proactive, action orientated and drive change, stepping outside of our comfort zone  

Pride in the product - we obsess over detail, always improving and staying curious about tech and the world

Thrive on Diversity - we welcome differences, listen & communicate with respect and collaborate to build strong teams

Survive - we empower everyone to act as an owner and understand the business as a whole which leads to delivering exceptional results

The Role:

As our PR Manager for Japan, you’ll own the local communications strategy across consumer, product, and corporate. Based in Tokyo and reporting to Japan Marketing Lead/General Manager, you’ll work closely with regional leaders/teams/agencies and global functional teams to tell bold stories that shape culture, build love for our brand, and grow the business.

We’re looking for a sharp communicator who knows the Japan media landscape inside and out. Someone who can craft narratives, lead moments that matter, and turn heads with earned-first ideas. You’ll bring fresh thinking, strong media relationships, and a drive to make real noise in one of our most exciting markets.

Responsibilities:

• Lead our communications strategy for Japan, from planning to execution, aligned with Japan marketing goals and global communications priorities
• Be the local voice of the brand, helping drive awareness and trust across all touchpoints
• Own media relations: build strong relationships with media, journalists and reviewers in tech, lifestyle, business and design
• Lead integrated campaign moments for product launches, brand storytelling, and thought leadership
• Manage our local PR agency to deliver world-class output
• Act as the go-to comms partner for the Japan leadership team
• Collaborate cross-functionally with marketing, community, and commercial teams to drive impact
• Monitor local reputation, manage issues and crisis comms as needed
• Track coverage, sentiment, and performance, and keep pushing for more

Requirements:

• Experience in consumer tech PR, including direct media pitching and agency collaboration
• A good understanding of data analysis and marketing analytics, with an ability to translate insights into actionable strategies
• Deep knowledge of pop culture, internet culture, and social media trends, with a strategic mindset for influencing audience behaviour
• Excellent communication, negotiation, and relationship-building skills, particularly within the influencer and cultural sectors
• Results-driven, with a clear focus on achieving KPIs to drive business outcomes
• Bilingual: fluent in Japanese and advanced/business in English

Tulipは、製造現場の在り方を再定義し、グローバル企業がより柔軟でデータドリブンなオペレーションを実現できるよう支援しています。MIT発のAIネイティブかつノーコードプラットフォームとして、現場のデジタル化、品質向上、そしてリアルタイムでの可視化を可能にします。

三菱電機との戦略的投資およびアライアンス、ならびにDMG森精機との長年にわたる強固なパートナーシップを背景に、Tulipは日本市場での展開をさらに加速させています。これらの取り組みは、業界をリードする企業からの強い信頼と評価を示すものであり、日本のエンタープライズ製造業における大規模なデジタルトランスフォーメーションを支援する基盤となっています。

本ポジションでは、日本が世界に誇る大手製造業のお客様に対し、Tulipの「Frontline Operations Platform」を用いたソリューションの設計・構築・展開をリードしていただきます。単なる技術支援に留まらず、自ら現場の課題を特定し解決策を提示する洞察力と、現場の要求をスケール可能な仕組みへと昇華させる戦略的視点の両方が求められます。

初期日本チームとして、最先端のテクノロジーを用いてお客様の課題解決に主体的に関わりつつ、日本市場における製造業プロセス改善の新たなプレイブックを作る、極めてエキサイティングなフェーズです。

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. 

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. 

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel, and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

Japan is the world’s #3 industrial powerhouse and the spiritual home of Lean manufacturing. We are establishing our Japanese entity to accelerate digital transformation in this critical market. 

About You:

As a Forward Deployed Solutions Engineer, you work directly with manufacturers to design, build, and deploy solutions on Tulip’s Frontline Operations Platform. You operate at the intersection of solution engineering, manufacturing operations, and customer outcomes, translating real shop-floor problems into scalable, production-ready solutions.

You will embed with Japanese world-class manufactures at their facility to rapidly implement applications, integrations, and workflows that improve quality, productivity, and traceability across manufacturing operations.

What skills do I need? 

• 8-10+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with at least 4 years of experience in direct, customer-facing or consultant roles
• Ability to walk a shop floor and independently identify opportunities for operational improvement
• Experience with Operations Technology, including MES, ERP, quality, or production systems (Architecture and implementation experience strongly preferred)
• Experience integrating systems and devices in manufacturing environments
• Strong understanding of manufacturing workflows, quality, traceability, and operational constraints
• Proven ability to lead complex technical or operational initiatives end to end
• Strong project management, organization, and communication skills
• Comfortable and experienced in customer-facing, technically deep conversations
• Ability to think creatively and strategically while delivering practical solutions
• A demonstrated commitment to viewing problems through the customer’s lens
• Ability to learn quickly and lead by example in ambiguous environments
• BS degree in Engineering or a related technical field (or equivalent experience)
• Must be able to travel up to 75%
• Business level of English to communicate with internal team and handle English knowledge database 
• Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material

Key Responsibilities:

Customer-Embedded Solution Delivery

• Partner with plant-level and corporate stakeholders at a customer’s site (operators, engineers, IT, quality, operations leadership)
• Lead design, build, and deployment of customer-specific Tulip solutions
• Work side by side with customers and partners to implement solutions in live manufacturing environments
• Deploy solutions to live production environments with minimal disruption

OT / IT Integration

• Integrate with shop-floor systems such as PLCs, MES/ERP, and quality systems
• Work with machine data, events, and production context (orders, materials, routings)
• Troubleshoot and resolve complex issues spanning software, data, and operational workflows
• Serve as the technical owner for forward-deployed customer solutions

Technical Leadership & Enablement

• Serve as the technical authority during customer deployments
• Advise on architecture, scalability, security, and reliability in regulated or high-availability environments
• Document solutions and share learnings across internal teams
• Communicate and work with broader customer team to strategize for success

Product & Platform Feedback

• Represent the voice of the customer to Product and Engineering teams, and collaborate to influence Product roadmap and feature design
• Help generalize customer-specific solutions into reusable product capabilities
• Contribute to internal process development, best practices, and cross-team collaboration

Key Collaborators:

• Tulip Account Executives
• Customer Success Managers
• Product Managers
• Engineering

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

Direct impact on product and cultureCompany equityHybrid Work StyleLearning & Development benefit Comprehensive social insurance package (Health, Pension, Employment, and Workers' CompensationCommutation Allowance

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

About Appier 

Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

Open to overseas candidates/Visa Support

This position is based in Tokyo, Japan. For international candidates, Appier's Japan office provides visa sponsorship to ensure a smooth transition to Japan.

About the role

Software engineers at Appier build a wide range of platforms and services that interconnect data and AI with our customers and users. As a Senior Software Engineer, Backend Development, you will design and build scalable and performant backend architecture for OJM, Omni-channel Journey Map (https://www.appier.com/en/blog/customer-journey-map), and Aideal (https://www.appier.com/en/products/aideal). You will own and drive the technical roadmap for sizable projects or services, mentor junior engineers, and facilitate high performance agile teams collaborating with cross-functional teams.

Responsibilities 

• Key owner of sizable engineering projects and services
• Lead system designs and provide technical guidance to team members
• Mentor engineers in cross-team development processes
• Lead code reviews to ensure high quality coding standards
• Facilitate agile process collaborating with cross-functional teams
• Initiate and lead team-level technical, process and growth initiatives
• Continuously improve the system's observability, incident management, DevOps and production operational SOPs
• Develop and operate scalable, reliable and maintainable service-based softwares and related components
• Responsible for laying the foundation for the platform as well as proposing solutions to ease software development, monitoring of software, etc.
• Profiling and performance tuning of critical components
• Participate in idea brainstorming and contribute ideas to technology, algorithms and products
• Participate on-call rotation within Backend team to ensure product reliability and scalability

About you 

[Minimum qualifications]

• 5+ years of experience in software development.
• Leadership experiences such as mentoring junior engineers, facilitating an agile process.
• Ability to build web services on Linux.
• Proficient in one or more of the following languages: Typescript
• Good knowledge of Network API Design ( e.g. REST or GraphQL).
• Good understanding of any SQL/NoSQL database (MySQL / MongoDB / Redis / etc.)
• Familiar with git.
• Familiar with AWS, GCP or Azure.
• Proactive, good interpersonal and problem-solving skills.
• Business-level proficiency in Chinese is required.

[Preferred qualifications]

• BS/MS degree in Computer Science or related field.
• Good at profiling and debugging tools.
• High performance network service on Linux.
• Design and architect large scale distributed systems.
• Design and implement distributed algorithms and data structure.
• Expert in some of the following CS Domains:
• Nginx / HAProxy.
• Operation automation tool (such as Jenkins).
• Continuous integration / continuous deployment.
• Monitoring and alert system (Prometheus / Nagios).
• Functional programming.
• Data Intensive Application Design.
• Web Frontend and Javascript.

#LI-AK1

POSITION SUMMARY

The Technical Account Manager (TAM) is responsible for supporting the technical success of a portfolio of Cordial’s clients in conjunction with our team of Client Success Managers (CSM). The TAM is the primary technical point of contact for our clients, a deeply involved client-facing partner, and works diligently to advocate and align technology and expertise on behalf of the client. The TAM has the technical aptitude to bridge the conversations and project work between our clients and Cordial’s product and engineering teams. This role supports our CSM’s in owning the technical relationship with our clients and driving deeper platform adoption. Key focus areas include owning the technical client relationship and being willing to roll up your sleeves to get “dirty”, empowering our clients to get comfortable with the Cordial platform to drive more autonomy, and recommending solutions to increase the technical value of Cordial’s platform. 

YOU WILL

• Be the technical owner of a portfolio of accounts and work with the Client Success and Client Solutions team to meet the clients’ needs.
• Have a deep understanding of Cordial’s platform capabilities and value proposition to implement in order to demonstrate and/or implement solutions to meet client objectives.  
• Be client-obsessed. You will consult with clients directly as a subject matter expert of the platform. You will assist clients in understanding how they can apply new product features and enhancements to align with their business goals. And you will develop and share best practices to clients. Clients will adore you.
• Think “big picture.” You will learn, comprehend, and internalize the client's definition of success with regards to Cordial and the client’s broader business. You will develop a comprehensive understanding of business challenges faced by clients and objectives to appropriately map Cordial features and business benefits to address client needs.
• Act as a Project Manager. You will create and deliver technical success plans for each client and ensure the broader Client Experience team (CSM’s, Solutions, and Deliverability teams) stays on task to achieve agreed upon goals as stated in the plan.
• Be a problem solver. The ability to problem solve both strategic campaign challenges related to client messaging programs and the technical solutions implemented for our clients is a must.  
• Take the driver’s seat in technical areas. You will support our CSM’s in driving timely renewals and upsells. You will focus on the continual expansion of Cordial’s integration with the client to drive even greater levels of client success.
• Collaborate all day, everyday. You will work closely across all functions of the Client Experience team to ensure Cordial is continuously meeting and exceeding our client’s expectations.

ABOUT YOU

• Must be based in Japan and fluent in both Japanese and English (spoken and written), with the ability to communicate effectively in a bilingual business environment.
• You are seasoned. You have a Bachelor’s degree (or equivalent) and 4+ years working in a technical solutions, project or client management role (both commercial and enterprise) at a SaaS company, preferably with experience in CRM.
• You describe yourself as “more technical” than a typical CSM. Not only can you manage and solve business issues for your clients, but technical ones too. 
• You’re a relationship builder. You love working with and building long term relationships with all levels of a client’s organization.
• You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail. 
• Communication is a breeze for you. You have excellent written and oral communications skills, especially in a business setting. You have a knack of communicating effectively with both technical and non-technical audiences.
• You navigate well in organizations. You have a recipe for success working cross functionally, ideally with Product, Engineering and Sales. You’re a perfect team player. Ok, not everyone is perfect.
• You project manage in your sleep. You are capable of managing multiple projects and clients at the same time. 
• You don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
• Last but not least, you embody Cordial’s values.

BONUS POINTS IF YOU

• Have experience in the enterprise marketing automation industry.
• Have used Tools such as: Monday.com, Harvest (Time Tracking), Client Success, JIRA, etc.
• Have experience working with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation.
• Have experience with SQL, AWS, Javascript or PHP