See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer.

About the job

The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.
This position is needed to deliver the technical win and product fit to our customers across APJ and in particular focusing on Mandarin speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.

Responsibilities

In this role, you’ll:

• • Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success. 
  • Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
  • Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology. 
  • Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges. 
  • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products 
  • Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Native and business fluency in English & Japanese (speaking and writing) is desired to work with the English & Japanese speaking customers. 
• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer 
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success. 
• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience. 
• Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products  
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
  • Backend (Java, C#, Node.js, Python or PHP)
  • Web (JS, React)
  • Experience with designing and consuming REST APIs

Desired:

• Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
• Familiarity with Mobile development, especially for iOS and Android.
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
• Experience with automation, cloud-native development and skills with a major cloud platform. 
• Experience with sales methodologies

Location

This role will be remote, and based in Japan.

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Get to know Okta Okta is the World’s Identity Company. We enable everyone to safely use any technology—anywhere, on any device or app. The Okta Platform and Auth0 Platform enable secure and flexible access, authentication, and automation, transforming people's experience in the digital world and putting Identity at the heart of business security and growth.

At Okta, we welcome diverse perspectives and experiences. We aren't looking for someone who checks every single box. We are looking for lifelong learners and people who can make our team better with their unique experiences. Join our team! We are building a world where Identity belongs to you.

As a member of the Okta Japan SE team, the Senior Solutions Engineer for the Auth0 Platform will serve as a key technical and business advisor to customers and partners. Leveraging a passion for technology and deep expertise, you will plan, propose, and demonstrate how Auth0 solutions solve critical business challenges for stakeholders ranging from field practitioners to C-level executives throughout the sales cycle. Consequently, you will directly contribute to achieving quarterly and annual sales targets in Japan.

What you’ll be doing

• Collaborate with the sales team and related departments to act as an authority on technology and the Identity Security domain, ensuring customers fully understand the value and potential of the Auth0 Platform.
• Communicate the value of implementing Auth0 solutions to customers in various positions (practitioners, managers, C-level) and earn their trust.
• Serve as a primary technical resource, confidently responding to product functionality questions and detailed technical inquiries from customers, partners, and internal Auth0 teams.
• Drive knowledge sharing by contributing to and utilizing best practices and reusable assets, proactively elevating the expertise and efficiency of the entire SE team.
• Support customer Proof of Concepts (PoCs) to technically demonstrate that implementing Auth0’s identity solutions will deliver value to the customer.
• Participate as a presenter and demonstrator in online or offline events aimed at evangelizing Auth0.
• Lead less experienced sales representatives and SEs, contributing to constructive performance improvement of the entire team through appropriate feedback.

What you’ll bring to the role

• Experience in customer-facing roles as a Pre-sales SE or Technical Sales.
• Ability to build and maintain strong relationships of trust with customer technical staff and leaders throughout the sales process.
• Native-level Japanese proficiency with excellent communication and reading comprehension skills.
• Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
• Joy in spreading industry-leading solutions that benefit society.
• Enjoyment in collaborating with Okta’s expanding partner community in Japan and working with Pre-sales Engineers around the world.
• A desire to become a top-tier Solutions Engineer by refining pre-sales skills, not just product and authentication technology knowledge.

And extra credit if you have experience in any of the following!

• Pre-sales experience in an organization using sales methodologies such as SPIN, Solution Selling, or MEDDICC.
• Experience with Identity & Access Management (IAM), Single Sign-On (SSO), Security, or API-based solutions.
• Experience using at least one standard network security protocol (OAuth 2.0, OpenID Connect, SAML, LDAP, etc.).
• Knowledge/Experience with Cloud Platforms (AWS, GCP, Azure) and tools such as Kubernetes, Terraform, or Serverless environments.
• Hands-on development experience in one or more of the following areas: Web Development (JavaScript, HTML, Front-end frameworks), Mobile Development (iOS, Android), Backend Development (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
• Knowledge of modern technologies such as Generative AI, Intelligent Agents, and Conversational Bots.
• Understanding of core application security (Password Hashing, SSL/TLS, EAR, XSS, XSRF).
• Experience speaking at technical conferences/webinars or writing technical blogs.
• Experience working as a software developer.
• Experience communicating and working with overseas engineers in English.

What you can expect as an Okta employee

• Benefits
• Social Impact (Okta for Good)
• Okta's People, Connections, and Community

Okta builds a dynamic work environment by providing the best tools, technology, and benefits so that employees can work productively in an environment that suits their needs. Each organization has a unique way of working with flexibility and mobility so that every employee can be their most creative and successful self, regardless of where they live. Find your place at Okta today!

Okta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider qualified applicants with criminal histories, consistent with applicable legal requirements.

#LI-Hybrid
#KH-1
P24422_3330489

エンタープライズ企業向けのセールス・エンジニアとして、プレゼンテーション、製品デモンストレーション、および技術評価（POV）において技術的な専門知識を提供します。セールスエンジニアは、お客様やパートナーとの商談におけるソリューションのfeasibilityを判断し、商談を成功に導く役割を担うとともに、お客様、競合他社、パートナーからの意見に基づいて製品チームに機能の優先順位を提案する役割も果たします。

Datadogでは、人間関係やコラボレーション、そして創造性といったオフィスカルチャーを大切にしています。

業務内容：

• セールスチーム、テクニカルアカウントマネージャー、CSM、その他幅広いアカウントチームと協力し、Datadogの全体的な価値提案、ビジョン、戦略をお客様に説明する
• トライアルフェーズ中に顧客を技術的に支援する。Datadogの価値を伝え、特定された問題や懸念事項について顧客と協力して成功に導く
• 高度な業界知識、技術的スキル、およびお客様との信頼関係構築を通じて複雑な案件を技術的にクローズする
• 潜在的なお客様に対して製品および技術ブリーフィング／プレゼンテーションを提供する
• 製品のフィードバックや競合状況に関して、お客様およびDatadogのビジネス／技術チームと積極的に連携し、コミュニケーションを取る

募集要項： 

• セールス・エンジニアリング（プリセールス）または関連する役割で3年以上の経験を持つ方
• AWS、Azure、またはGCPのご経験がある方
• DockerやKubernetesなどのコンテナ技術に関するご経験がある方
• お客様にとってビジネス上重要な課題を特定し解決することに情熱を持ち、お客様と共に評価計画を構築し実行できる方
• 自発的に行動し、技術に精通したプロフェッショナルで、企業のビジネス要件を容易に理解し、Cレベルの役員、技術のエキスパート、そしてその間にいるすべての人に対して、Datadogの価値と技術的な詳細を説明できる方
• 文書及び口頭での優れたコミュニケーションスキルを持つ方。この役割には、当社の提供するビジネス上の価値と技術的な利点の両方を理解し、明確に伝える能力
• 次のいずれかのプログラミング／スクリプト言語での経験を持つ方：Java、Python、Ruby、Go、Node.JS、PHP、.NETなど

Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。

福利厚生と成長機会： 

• 最高のオンボーディング
• 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 
• 新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP）
• 社内ネットワーク構築のためのメンターおよびバディ・プログラム
• インクルーシブな企業文化、コミュニティ・ギルドへの参加機会
• 幅広く手厚い医療関連の福利厚生制度
• 企業型確定拠出年金（401K）

上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。

#LI-Hybrid

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. 

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

 Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are seeking a highly skilled and innovative Technical Director to bridge the gap between client needs and technical solutions within our agency. The ideal candidate possesses a strong understanding of both data, marketing and technical domains, with the ability to architect technical solutions across technologies for web, mobile, enterprise martech and translate complex business requirements into effective and scalable solutions. You will work closely with clients, product design teams, and engineering (front end and back end) teams to design and implement solutions that meet project objectives and shape the technical direction for our clients. We are seeking a hands – on leader for engineering teams and design teams as well as a consultative leader with clients’ technical teams.  We are seeking someone who is collaborative, curious, problem solving oriented and kind.

What You’ll Do

• Architectural Design: Collaborate with cross-functional teams to design and develop scalable and efficient solutions [see example technologies below]. Create architectures that align with project requirements and business objectives.
• Technical Leadership: Provide technical guidance and leadership to the development team, ensuring best practices and architectural standards are followed. Serve as a subject matter expert, staying up-to-date with the latest trends, tools, and frameworks in the creative technology space.
• Solution Development: Work closely with clients and internal stakeholders to identify business needs and translate them into technical requirements. Lead the development of production-ready web, mobile, enterprise martech solutions  
• Collaboration: Collaborate with other Solution Architects, Software Engineers, Designers, and Project Managers to ensure seamless integration of  
• Evaluation and Optimization: Evaluate existing systems and technologies, identifying areas for improvement and optimization. Provide recommendations for enhancements, architectural changes, or technology adoption to enhance overall solution quality and performance.
• Collaboration: Partner with teams of developers and technologists.  
• Pre – sales: Participate in pre-sales conversations with clients and internal teams.

What You’ll Need  

• 8-10 years Experience as a Tech Director, Solution Architect, Technical Architect, Cloud Architect, pre-sales technical lead, or similar role, with a focus on web, mobile, enterprise technologies.
• Strong understanding of architectural principles, design patterns, and best practices in software development. Can provide solutions for high performance and scalability architecture.
• Experience in designing and implementing end-to-end solutions, from requirements gathering to deployment and maintenance.
• Strong communication and interpersonal skills to effectively collaborate with multidisciplinary teams and communicate technical concepts to non-technical stakeholders.  JP and ENG preferred based on client and internal team communication.
• Have experience with any Tech stack/language/framework (JavaScript, TypeScript, ReactJS, Angular, VueJS, HTML5 / CSS 3, SASS/LESS), Mobile (iOS, Android, React Native, Flutter), Backend (NodeJS, Java, Go, PHP, Python, .Net Core), Database (MySQL, MSSQL, PostgreSQL, MongoDB, Cassandra), Web Server (Nginx, Apache), Web (Drupal, AEM)
• Have strong solutioning experience with any of Cloud solutions: Azure, GCP or AWS.
• Excellent understanding of DevOps/CloudOps and building high-availability infrastructure.
• Leadership that combines persuasiveness, decisiveness, and competitiveness is necessary to motivate a team.
• Stay up-to-date on the latest technologies and industry best practices to drive business growth
• Design modern technical architectures to implement the solution
• Develop and oversee technical documentation of client  solutions ie architectures, user manuals, platform evaluation and  recommendations, conform and manage source code control guidelines for the agency
• Work with service-oriented architecture (SOA) technologies.
• Work with various teams to configure management systems via its management interfaces (E.g. EDM, Ad Platforms, CMS, etc)
• Familiarity with source code control systems (E.g. SVN, GIT)
• Familiarity with task tracking systems (E.g. Jira)
• Good understanding of quality processes and standards
• Ability to manage internal stakeholders and client stakeholders.
• Have worked in small/large teams and clients locally and regionally to deliver projects.
• Understanding how to work with product design teams is a plus.
• Exposure to Data-related projects like RFM, BI, ML, AI, is a plus.
• Skilled or Certified in Adobe, Salesforce, CDP, Loyalty Platforms, is a plus.
• Bilingual proficiency in Japanese and English (written and spoken).
• Ability to work in a fast – paced environment.

Operational & delivery excellence:

• Optimize operational efficiency as a catalyst for business success, streamlining technical processes, maximizing resource technical efficiency & utilization, minimizing project delays, number of technical showstoppers, and fostering a culture of continuous improvement.  
• Able to own and drive to solve technical escalations 
• Work with technical teams to implement and deploy solutions, ensuring quality and performance.
• Have experience working with distributed teams

Client consultation and pre- sales:

• Meet with clients to understand their business challenges and technical requirements.
• Translate client requirements into technical specifications and solution designs.
• Design and architect technical solutions that are scalable, reliable, and cost-effective.
• Participate in pre-sales conversations with clients and internal teams.

About Us

VML & Ogilvy Japan GK was established in April 2019 as a partnership between Geometry Global and The Ogilvy Group to enhance our offering to brands in Japan in support of their business ambitions and marketing objectives. We believe in the power of creativity to drive meaningful change that delivers positive business outcomes. Now more than ever the ability for an agency to flex and adapt to clients changing needs is vital in the application of communications, brand experience, commerce and technology. Our blend of global and local expertise and marketing capability is designed to meet the challenges of today while setting our clients up for success from tomorrow and beyond. VML & Ogilvy Japan GK is a WPP company (NASDAQ: WWPGY)

#LI-DNP

POSITION SUMMARY

The Technical Account Manager (TAM) is responsible for supporting the technical success of a portfolio of Cordial’s clients in conjunction with our team of Client Success Managers (CSM). The TAM is the primary technical point of contact for our clients, a deeply involved client-facing partner, and works diligently to advocate and align technology and expertise on behalf of the client. The TAM has the technical aptitude to bridge the conversations and project work between our clients and Cordial’s product and engineering teams. This role supports our CSM’s in owning the technical relationship with our clients and driving deeper platform adoption. Key focus areas include owning the technical client relationship and being willing to roll up your sleeves to get “dirty”, empowering our clients to get comfortable with the Cordial platform to drive more autonomy, and recommending solutions to increase the technical value of Cordial’s platform. 

YOU WILL

• Be the technical owner of a portfolio of accounts and work with the Client Success and Client Solutions team to meet the clients’ needs.
• Have a deep understanding of Cordial’s platform capabilities and value proposition to implement in order to demonstrate and/or implement solutions to meet client objectives.  
• Be client-obsessed. You will consult with clients directly as a subject matter expert of the platform. You will assist clients in understanding how they can apply new product features and enhancements to align with their business goals. And you will develop and share best practices to clients. Clients will adore you.
• Think “big picture.” You will learn, comprehend, and internalize the client's definition of success with regards to Cordial and the client’s broader business. You will develop a comprehensive understanding of business challenges faced by clients and objectives to appropriately map Cordial features and business benefits to address client needs.
• Act as a Project Manager. You will create and deliver technical success plans for each client and ensure the broader Client Experience team (CSM’s, Solutions, and Deliverability teams) stays on task to achieve agreed upon goals as stated in the plan.
• Be a problem solver. The ability to problem solve both strategic campaign challenges related to client messaging programs and the technical solutions implemented for our clients is a must.  
• Take the driver’s seat in technical areas. You will support our CSM’s in driving timely renewals and upsells. You will focus on the continual expansion of Cordial’s integration with the client to drive even greater levels of client success.
• Collaborate all day, everyday. You will work closely across all functions of the Client Experience team to ensure Cordial is continuously meeting and exceeding our client’s expectations.

ABOUT YOU

• Must be based in Japan and fluent in both Japanese and English (spoken and written), with the ability to communicate effectively in a bilingual business environment.
• You are seasoned. You have a Bachelor’s degree (or equivalent) and 4+ years working in a technical solutions, project or client management role (both commercial and enterprise) at a SaaS company, preferably with experience in CRM.
• You describe yourself as “more technical” than a typical CSM. Not only can you manage and solve business issues for your clients, but technical ones too. 
• You’re a relationship builder. You love working with and building long term relationships with all levels of a client’s organization.
• You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail. 
• Communication is a breeze for you. You have excellent written and oral communications skills, especially in a business setting. You have a knack of communicating effectively with both technical and non-technical audiences.
• You navigate well in organizations. You have a recipe for success working cross functionally, ideally with Product, Engineering and Sales. You’re a perfect team player. Ok, not everyone is perfect.
• You project manage in your sleep. You are capable of managing multiple projects and clients at the same time. 
• You don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
• Last but not least, you embody Cordial’s values.

BONUS POINTS IF YOU

• Have experience in the enterprise marketing automation industry.
• Have used Tools such as: Monday.com, Harvest (Time Tracking), Client Success, JIRA, etc.
• Have experience working with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation.
• Have experience with SQL, AWS, Javascript or PHP