The Role:

What You Will Be Doing:

The candidate brings years of experience to the table to organize and help promote future scalability throughout the organization.This key role will be the point of contact to address and resolve service incidents and requests raised by the users primarily in Japan, in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the employees of the organization.

We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Responsibilities:

• Provide tier 1 hardware and software support for local and remote Mac OS X and Microsoft Windows users in Japan
• Shipment as well as provision/installation of IT equipment such as Monitors, laptops, cables and peripherals at desks
• Provision new laptops, set up workspaces, and handle on-boarding orientation for new hires.
• Source and manage inventory for our Japan offices(Tokyo & Osaka)
• Support telecommunications, Audio Visual and digital signage technologies such as VoIP phones, Zoom, Logitech conferencing devices etc.
• Provide desk-side support for our Japan office employees
• Assist in developing and documenting standards and procedures for Japan end-user support.
• Provide base-level systems and network support in conjunction with our Server and Network teams.

Experience:

1. Min 3 years’ IT Help Desk or desktop support experience
2. AD/Okta account creation/maintenance experience
3. Experience administering and working with common cloud-based enterprise solutions (e.g., Gmail, GDrive, Slack,, Zscaler, Crowdstrike etc.)
4. Basic knowledge of endpoint security and management
5. Audio Visual Support experience(Zoom, Neatboards, Logitech TapIP, scheduler)
6. IT Hardware asset management experience(Procurement, Shipment, stock mgmt, material inward/outward movement)
7. Mac OS X and Windows 10/11 support experience
8. Mobile device support experience (preferably iOS/Android)
9. Good with the following processes: New hire on-boarding and Leavers Off-boarding
10. GSuite, Okta, JAMF and Airwatch (Workspace One) administration experience is a plus
11. Tech Certifications, ITIL foundation cert is desirable
12. Ability to speak both in English (Conversational level is acceptable) and Japanese languages fluently is a must.

Desired additional Skills:

• Excellent communication skills, ability to handle users and leaders at all levels - L2
• Logical thinking and Decision making - L2
• Negotiation Skills - L1
• Presentation Skills - L1
• Escalation Management - L2
• Incident Triage - L1
• Major Incident Management - L1
• Service Request fulfillment - L1
• Knowledge(KB) Articles creation in ServiceNow - L1

#LI-ONSITE (Tokyo)

Role

We are looking for a Field Marketing Specialist to join our Marketing team in Japan, reporting to the Marketing Director of North Asia. The Field Marketing Specialist is a key member of the regional marketing team, responsible for planning, coordinating, and executing marketing initiatives across multiple channels. You will focus on hands-on project management, data reporting, and campaign analysis while contributing to strategic initiatives within a dynamic, fast-paced organization.

What you’ll do (Role Expectations)

• Plan and execute events, webinars, trade shows, and regional campaigns, ensuring the availability of necessary materials and improving performance based on results

• Maintain accurate updates in CRM and automation tools, track campaign results, analyze ROI/KPIs, and deliver actionable insights for optimization

• Drive collaborative marketing activities with partners, particularly Technical Alliance Partners

• Handle event timelines, budgets, logistics, vendor coordination, and inventory readiness to ensure smooth and timely project delivery

• Support the team with administrative tasks and operational assistance to drive overall marketing efficiency

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 1–2 years of experience in marketing, event coordination, or project management

• Fluent in Japanese (native or business level) with basic conversational English skills for international collaboration

• Strong organizational skills with the ability to effectively set priorities and manage multiple assignments

• Exceptional attention to detail and a results-driven mindset to ensure accuracy and impact in all deliverables

• Excellent communication and interpersonal skills with the ability to work in cross-functional and multicultural teams

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on experience with CRM/marketing automation tools like Salesforce or Marketo and creative tools such as Adobe Photoshop or Illustrator

• Basic understanding of digital marketing strategies, including SEO, PPC, and social media marketing

• Proven experience in relationship management with vendors, partners, or distributors

#LI-TY2 #LI-Hybrid

Brokerage Operations – Equities, Derivatives and Fixed-Income

Description

Interactive Brokers (“IBKR”) is seeking an Operations Analyst to join our Clearing Department. The Clearing Department is responsible for critical post-trade functions for global equities, derivatives, commodities, fixed-income, forex and other investment securities. These functions include electronic trade and position reconciliation, inventory management, settlement operations and client account transfers. Given IBKR’s global footprint, breadth of product offering, and passion for technology and automation, the Clearing Department presents a unique opportunity to learn many facets of the brokerage business and offers the candidate exciting potential for growth. 

IBKR has developed state-of-the-art proprietary clearing and back-office systems. In this role, you will operate these ever-evolving systems to solve interesting and unique problems in a fast-paced and collaborative environment. The ideal candidate will also be challenged to contribute to developing these systems to achieve higher operational efficiency, risk mitigation, and/or support new business or investment products. If you are enthusiastic about the financial markets, enjoy problem solving, working with sophisticated computer systems and their developers, and want to be a difference maker in a growing company, we welcome your application. 

Responsibilities

• Trade and position reconciliations.
• Post-trade settlement processing.
• Reconciling and processing corporate action and dividend events.
• Oversight of derivatives settlement and expiry processing.
• Coverage includes the Japanese market and IBKR’s Japanese client base activity in global markets.

Qualifications and Skills

• Bachelor’s degree
• 3+ years experience with clearing / settlement / custody of Japan stocks / securities (JSCC, etc.)
• Strong problem-solving and analytical skills
• Exceptional attention to detail and the drive to efficiently maintain accuracy in a fast-paced environment
• Excellent written and verbal communication skills in English.
• Strong computer skills and competency with MS Office products preferred

Company Benefits & Perks

General Responsibilities

The  Service Manager reports to the Account Director and is responsible for all customer service of ASM products that are installed within the assigned region for Japan.  Support activities include equipment installation, qualification and service of ALD, PEALD, CVD, PECVD, and EPI equipment.  In addition to managing support of ASM equipment, the service manager has ownership of regional spare parts depots and consignment inventory levels.  The service manager is accountable to meet all financial targets for the region including service and spares businesses.  Managing and developing field service engineers.

Objectives

• Stay informed as needed relative to account goals, roadmaps, financial results, personnel issues, and supplier/customer/community concerns
• Motivate and communicate with direct reports to do superior work within allowed costs and schedule
• Measure results on a continuous basis, and take corrective actions
• Report completions, progress, problems, and opportunities to their manager
• Annual Goals (To be updated every year) Creating a professional service-organization for products in the region
• Creating a professional service-organization for the products in the region
• Improving the service organization structure for both customer and ASM
• Initiating standardization and guidelines
• Creating optimum environment for product support (installation tools/procedures, etc.)
• Give inputs to improve to the product organizations, especially concerning ease of maintenance and uptime. Introduces and improves reporting structures
• Developing new processes and procedures

Specific Duties

• Establish and maintain a “Safety and Quality First” culture while achieving customer required service goals
• Participate as early as possible in new product development activities so that Field Service Engineers (FSE’s) are able to support product introduction
• Advises site personnel on routine and non-routine tasks
• Resource scheduling
• Manages service jobs to completion within scheduled timeframes
• Ensure ASM meets all support contractual agreements
• Work with Sales to close on Spares and Service contracts
• Interacts with high level customers and internal personnel
• Participates in departmental policy making decisions
• Thinks strategically, with the ability to implement tactics
• Drive customer satisfaction
• Manage FSE utilization
• People management for the various departments
• Career development for direct reports
• Conducts Annual reviews for direct reports
• Manage FSE’s/group leaders to achieve maximum performance and maximize job satisfaction
• Interprets and executes policy and procedures to subordinates (drive adherence to Service Bulletins R&U, FSM usage, accurate time reporting, etc.)
• Ensure on-line documentation is being utilized by FSE’s to drive CIP
• Plans organization’s work and schedule work completions
• Organize the workforce to accomplish the plan
• Integrate their activities in cooperation with other organizations
• Define annual goals for the FSE’s to assist in achieving account objectives

Education Requirements

• Minimum -Bachelor’s degree or higher in Engineering or a related technical field.

Experience Requirements

• 5–10 years of experience in Field Service Management, preferably in the semiconductor capital equipment industry.

Skills & Competencies

• Business-level proficiency in both Japanese and English
• Must be able to interact and influence senior management levels; both internally and externally
• Experience with P&L management and general business processes
• Extensive knowledge and experience within a related service industry, customer satisfaction and account management, preferably in semiconductor industry
• Should have knowledge of semiconductor industry, related ASM applications and technology
• Good project and time management skills
• Good verbal and written communication skills
• Previous experience as People manager
• Experience with Forecasting revenue generation
• SAP knowledge required

Position Summary:

ultrafocused – Work together to fearlessly uncover new possibilities

The Director, Regional Supply Chain Management for Japan acts as the representative for Global Supply Chain Management for all matters relating to the Japan region. This position focusses on building, implementing and executing the regional supply planning and distribution strategy in alignment with overall regional business strategy. The role oversees the distribution network and operations, regional demand, supply, operations and inventory planning, as well as ensuring successful product in-market product launches. 

This highly matrixed role closely liaises with many global and regional functions (Sales & Commercial, Packaging, Supply Planning, Medical Affairs, Clinical Operations, Quality, Finance and Tax), and represents the global supply chain in all Japan regional matters. This position also ensures compliance of the supply operations with local / regional regulations and global standards. 

The role may also act as a liaison between the local Japan management team and the wider Technical Operations group in the Japan region – including Global Packaging Operations and Global Product Supply.   

This position is a member of the Global Supply Chain leadership team and is located in Tokyo, Japan.  

Work Model: 

Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.

Responsibilities:

1. As the Japan region grows, support all supply related activities in the region. Represent supply chain on the regional commercial management team.  
2. Build and oversee a reliable supply network in Japan for commercial distribution and support local clinical distribution activities including new product launch readiness as needed. 
3. Manage all local supply chain related activities including, but not limited to, order management, transportation, warehousing, inventory management and reporting, logistics and trade (import / export), and ERP transactions for Japanese product. 
4. Own the business relationship with all in country third party logistics providers. 
5. Alongside the local commercial team, oversee the regional Sales Inventory and Operations Planning (SIOP) for commercial launches, marketed products, early access programs and investigator sponsored trials. 
6. Develop annual budget plans and ensure supply chain costs in the region align with financial goals. Identify opportunities for supply chain related cost savings and implement solutions. 
7. Ensure compliance with regional regulations, GDP guidance, trade compliance and tax compliance in all areas of the regional supply chains 
8. Support for order processing operations from and to the wholesaler. 

Requirements:

1. Language: Fluency in both Japanese and English is required, both written and spoken, as well as understanding of local business norms in both countries. 
2. Education: A bachelor’s degree or local equivalent in a related field (Supply Chain, Business, Engineering). A master’s degree in business administration (MBA) is strongly preferred. 
3. Management experience: 8 or more years of experience in Supply Chain / Technical Operations in the pharmaceutical or biotech industries. Strong preference for project management and pharmaceutical launch experience as well as a certificate in Lean / Six-sigma training (green belt or higher). 
4. Pharmaceutical and regulatory experience: Understanding of pharmaceutical industry procedures and regulations including GxP and other regulatory requirements – particularly as it pertains to the local Japan market. Experience with new product introductions as it pertains to supply chain is preferred. 
5. Quality acumen: Familiarity with local and harmonized quality standards as they pertain to finished products and distribution. Experience operating in a pharmaceutical or biotechnology quality system and its related components (deviation, change control, etc…)    
6. Financial acumen and compliance: Understanding of regional and global commercial implications including SOX, tax regulations, international trade rules and trade compliance. 
7. Information technology: Hands on experience with the implementation and / or operation of a scalable enterprise resource system (ERP) such as Oracle, SAP or similar system. 
8. Travel: Ability and willingness to travel throughout Japan as needed as well as internationally (estimated four times per year), including travel to California. 

#LI-CK1  #LI-Hybrid

Store Advisor, On Tokyo Cat Street

In Short

As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Store Advisor, On Flagship Store Tokyo Ginza

In Short

As a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Lead Store Advisor, On Flagship Store Tokyo Ginza

At a Glance

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

The role 

As Wayve rapidly scales, our IT team plays a crucial role in keeping our employees productive and our operations efficient. We’re looking for an IT Support Engineer (TC2) to support the day-to-day IT needs across our Japan offices. This is a full-time, on-site role, with flexibility required to support each of our 3 offices as needed. You’ll be a hands-on, first-line problem solver—supporting everything from laptop configuration to meeting room A/V to network troubleshooting. You’ll also support joiner/mover/leaver processes, including onboarding and off-boarding tasks.

This role is ideal for someone early in their IT career who is eager to learn, thrives in a fast-paced environment, and wants to grow their skills while contributing to cutting-edge work in autonomous vehicle development.

Key responsibilities

End-User Support

• Provide timely support for laptops (Windows, macOS, Linux), mobile devices, printers, and peripherals.
• Troubleshoot hardware and software issues and escalate as needed.
• Manage onboarding and off-boarding tasks, including account provisioning and hardware setup when needed.

IT Systems & Tools

• Maintain and monitor endpoint management systems (e.g., MDM, patching, asset inventory).
• Assist in configuring and maintaining core business tools (e.g., GSuite, Slack, Jira, …).
• Help with access control and identity systems (SSO, MFA, user permissions).

Network & Infrastructure Support

• Support basic network troubleshooting (Wi-Fi, VPN, wired connectivity) under the guidance of senior engineers.
• Help manage and maintain meeting room A/V equipment, including Google Meet and Teams rooms.
• Provide on-site support across Japan offices as needed (3 offices).

Documentation & Process

• Contribute to internal IT documentation and knowledge base articles.
• Log and track tickets using the internal IT ticketing system (e.g., Jira, ServiceNow).

Team Collaboration

• Work closely with IT, Security, and Facilities teams to ensure smooth daily operations.
• Help support company-wide IT initiatives and system rollouts as needed.

About you  

In order to set you up for success as an IT Support Engineer at Wayve, we’re looking for the following skills and experience.  

Essential 

• 5 years + of professional experience in an IT support or systems administration role
• Familiarity with macOS
• Empathetic and service-oriented with strong communication skills.
• Willingness to learn and grow in a rapidly evolving tech environment.
• Ability to prioritize tasks and follow through with minimal supervision.
• Exposure to identity platforms (e.g., Okta, Google Workspace, Azure AD).
• Familiarity with ticketing systems and ITSM workflows.
• JLPT N1 required (or equivalent business-level fluency) in Japanese, written and spoken.
• Fluency in English (written and spoken) required

Desirable 

• Basic understanding of networking concepts (IP, DNS, DHCP, VPN).
• Familiarity with Linux operating systems.
• Experience with endpoint management tools (e.g., Kandji, Intune, …).

This is a full-time role based in our office in Tokyo, Japan.  At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.  

About the Role 

This is an exciting opportunity to be our first dedicated marketing hire in Japan! As the Marketing Manager, you will play a pivotal role in establishing and growing our presence in the Japanese market. You will be responsible for developing and executing a comprehensive marketing strategy focused on events, content translation, case studies, and account-based marketing (ABM).

This role requires a hands-on, entrepreneurial spirit and the ability to work independently while collaborating effectively with global teams. You will have the opportunity to shape our marketing efforts from the ground up and make a significant contribution to our success in Japan.

This role will report directly to the Head of Marketing - APAC, based in Sydney, Australia.

As our Regional Marketing Manager for Japan, you will be the driving force behind our local market presence. Success in this role means transitioning from a supportive team player to a high-energy leader who scales our regional footprint through meticulous execution and strategic alignment.

You will be measured by your ability to:

• Drive Predictable Growth: Launch and scale a sophisticated Japan marketing motion that consistently generates a high-quality pipeline for the sales team.
• Establish Local Authority: Build Fivetran’s credibility by producing high-impact, local content and hosting premium events that resonate with the local market.
• Master Cross-Functional Rhythms: Navigate time zones and cultural nuances to establish seamless working cadences with Sales, Alliances, and Global Marketing teams.
• Execute with Precision: Demonstrate exceptional organisational proficiency by managing the regional budget and project timelines with increasing independence and disciplined prioritization.
• Cultivate Social Proof: Secure and amplify Japanese customer success stories, turning local wins into powerful proof points for the broader region.

This is a full-time remote position based out of Japan.

Technologies You’ll Use

• Marketo, Google Suite, Outreach, Height, Salesforce, Coupa, Ironclad, Salesforce, Looker

What You’ll Do

• Plan and execute a variety of events, including conferences, roundtables, community events and webinars. This includes vendor management (sourcing, procurement), liaising with event organisers, overseeing booth builds, and managing event logistics
• Oversee the translation and adaptation of marketing materials (website content, brochures, presentations, etc.) for the Japanese market 
• Develop original Japanese content, including blog posts, social media updates, and case studies, showcasing our value proposition and driving engagement
• Advise on local digital and direct marketing campaigns 
• Source, order, and manage inventory of branded promotional items
• Work closely with the global brand/design team on asset fulfillment and management
• Assist in managing the marketing budget for Japan and track key performance indicators (KPIs) to measure the effectiveness of marketing initiatives
• Partner closely with sales and business development teams on enablement of messaging for marketing campaign promotion and follow-up 
• Align with both our Tech and SI Partner ecosystem to forge great Partnerships

Skills We’re Looking For

• 4+ years of experience in marketing, with a strong focus on event management and content creation.
• Native-level fluency in Japanese and business-level proficiency in English.
• Proven experience in developing and executing successful marketing campaigns.
• Strong understanding of the Japanese business landscape and cultural nuances.
• Excellent communication, interpersonal, and presentation skills.
• Highly organised and detail-oriented, with the ability to manage multiple projects simultaneously.
• Proactive, self-motivated, and able to work independently.
• Experience working with the technologies listed below

#LI-REMOTE

#LI-LA1

Dataiku is seeking a temporary, full-time IT Support Technician to join the Information & Technology Team from July 2026 to January 2027. Working out of one of Dataiku’s principal offices (London, New York, Singapore and Paris), you will be based in Tokyo, and you will report directly to the IT support Manager

We are looking for someone with energy, pragmatism, a solid technical background, and a positive attitude.
IT Operations are critical to the success of Dataiku employees worldwide. The IT Team is responsible for the systems, networks, and services that Dataiku employees rely on. 

Dataiku's current IT Stack is a fast-moving, modern, and cloud-oriented environment. It includes Google Workspace, Slack, Miro, Asana, Airtable, Freshservice, Zoom video conferencing, and associated devices, along with a few dozen others. The endpoint hardware split is 90/10 Mac/Windows, and the candidate should ideally have experience with both. 
The IT Support Team is responsible for providing best-in-class support to our employees worldwide, whether they are based in our offices or work remotely in this tech environment. 

Expectations

As we scale, you will join our IT Support Team to accompany Dataiku's growth. You will report to the IT Support Manager and work closely with the other IT Teams (Support, Automation, Operations, and Security). This is a highly hands-on, onsite role based in our Tokyo office, ideal for someone who enjoys being close to the action and providing outstanding support.

How you'll make an impact

IT Support & User Experience

• Provide high-quality IT support to employees both onsite and remote, handling day-to-day requests via Slack and our ticketing system.
• Deliver an excellent onboarding and offboarding experience, including running user onboarding sessions as well as device setup, troubleshooting, and guidance.
• Act as a friendly, trusted point of contact for IT support, with a strong focus on service and responsiveness.

Onsite Infrastructure, AV & Events

• Support Zoom Rooms, AV systems, conference rooms, and onsite/offsite meetings and events.
• Provide hands-on event and conference support, including setup and troubleshooting.
• Assist with basic office IT build-out work, including cabling, patching, equipment installation, and troubleshooting connectivity issues.

Operations & Process

• Organise shipment, retrieval, and lifecycle management of user hardware.
• Operate and maintain inventory management and ticketing systems.

What you'll need to be successful #LI-Onsite #LI-AN1

• Experience with 1st and 2nd line support.
• Experience in Support in a modern cloud-first IT Stack.
• Experience in Support for macOS.
• Good communication skills in English (Japanese or French is a +)
• Knowledge in MDM (Management Fleet Jamf)
• Knowledge in A/V support (meeting rooms ) 
• Knowledge in procurement/invoicing applications (Coupa)
• Good listening skills, and you know how to help people ask for your support.
• You can organise work and set priorities.
• You have an excellent sense of service and a positive mindset.
• You have 1+ years of experience in a similar position, ideally in an international and fast-growing environment.
• You are proactive and can work independently when needed.
• You are a problem solver
• You enjoy learning and applying knowledge to practical uses.

About the right team member

You help our studios and your market(s) and region succeed which will range from prospecting new supply, to upselling to your client base. You will work directly with studio owners and managers in our network to make sure they see incredible value in their partnership with us. You are comfortable with numbers, and are excited to use data, market trend analysis, and your budding knowledge of the boutique fitness space to make actionable recommendations to our partners.

About the role

Market Management

• Be an expert on boutique fitness and wellness in your ClassPass markets, including the competitive landscape
• Responsible for revenue and reservation growth across your book of business and the market you manage
• Responsible for market wide partner retention focus with monthly and quarterly targets
• Responsible for monitoring and identifying pockets of opportunity on supply health across your markets with a heavy focus on inventory availability
• Acts as the local voice of the partner and escalates local nuances to country leaderships team
  
  

Partner Management

• Build strong, long-term relationships with partners in a diverse book of business ranging from top, medium and lower tier accounts
• Support your partners in your market by helping them grow their business
• Drive adoption of new ClassPass products and retention of pre-existing products among your studio partners
• Engage with key studio partners during a monthly check-in via phone and in-person meetings (some you’ll interact with every day!)
• Retain our partners by providing best-in-class support & relationship management
• Quarterly Business Reviews and develop in-depth performance reports to share with studio partners
• Research, prospect and sell new studio, gym and wellness partners on to the platform in selected areas to help expand the ClassPass geographic footprint
• Utilise online and offline resources and tools to develop and maintain your own pipeline in SalesForce
• Outbound to larger, more strategic partners, driving the full sales cycle through making/sending introductory calls and emails, meeting prospects face to face, building the relationship and closing the deal
  
  

General

• Contribute towards country specific projects across the partner bases
• Assist with resolving transactional issues and complete ad-hoc projects
• Assist with marketing efforts during launch

Skills & experience

• 3+ years of experience in account management or BD with a track record of relentlessly high standards and top performance
• Strong negotiation skills in managing/developing your current and prospective book of business, ranging from low to top tier accounts.
• Good strategic thinking skills in implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team.
• Strong communication skills: comfortable using a broad range of communication styles across different audiences in diverse situations. Partners with members of other teams to not only generate buy-in for their initiatives but to maximize their impact.
• Good collaboration skills: leverages deep experience (at ClassPass or otherwise) to teach their colleagues new skills, frameworks, techniques, etc. Introduces entirely new ways of approaching or solving problems.
• Good business acumen skills: able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business.
• Based in Tokyo, Japan
• Fluency in English and Japanese

#APAC

Accountant | CASETiFY Japan

・Position: Accountant
・Location: Tokyo, Japan
・Department: Finance
・Reporting Line: Finance Manager

Position Overview

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. 

CASETiFY Japan is seeking an Accountant to support accounting and financial operations and ensure efficient internal processes.

This role reports directly to the Finance Manager and is responsible for supporting daily accounting operations, monthly and year-end closing, and financial reporting activities. The position also involves collaboration with global teams, providing opportunities to work in an international environment and gain exposure to cross-border finance operations.

Key Responsibilities

Monthly & Year-End Closing

• Prepare invoices, bills, and journal entries in the ERP system for financial closing
• Support monthly and year-end closing processes
• Manage accounts payable and accounts receivable
• Maintain fixed asset records and other balance sheet items
• Prepare raw data for store P&L updates
• Reconcile intercompany transactions
• Support Finance Manager in improving inventory-related processes

Financial & Non-Financial Reporting

• Support data compilation for financial reporting submissions
• Assist in preparing non-financial reports required by global teams

Tax Filing Support

• Prepare fixed asset listings in coordination with retail and back-office teams
• Support documentation required for annual tax filings

Budgeting Support

• Assist in budget preparation and analysis processes led by the Finance Manager

Other Responsibilities

• Handle ad hoc tasks related to finance and accounting as required

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• More than 3 years of relevant experience in accounting, finance, or taxation
• Proficiency in MS Excel and accounting systems (ERP experience preferred)
• Strong communication and teamwork skills
• Business-level proficiency in both Japanese and English
  (English reading and writing skills are essential)

Why Join CASETiFY

As part of the Finance team in Japan, you will support the financial operations of a growing business.

Working directly with the Finance Manager, you will gain hands-on experience across core accounting functions, while collaborating with global teams in a cross-border environment.
In a dynamic and diverse organization, you will have the opportunity to apply your expertise while taking on new challenges.

About the Role

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10x Genomics.

As a Field Service Engineer, you will perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilize test equipment, hand tools and power tools when needed. 

You’ll be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies and support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment. Additionally, you will also monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments. Conduct advanced, complex service tasks and instrument configurations.

You’ll actively contribute to the Service Knowledge Base and support increased utilization of the knowledge management database. Recommend methods to improve field service efficiency and identify opportunities to improve overall service delivery processes, remote tools, support capabilities, and customer satisfaction.

What you will be doing

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Analyze complex situations and apply independent judgment when resolving problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

 Minimum Requirements    

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience with the service and repair of analytical laboratory instruments
• Demonstrated ability to operate independently and manage multiple priorities

• Understanding of critical customer experience factors and after sales service
• Excellent customer facing communication and interpersonal skills
• Detail oriented and able to effectively collaborate within a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
• Fluent Japanese and English language skills written and spoken
• Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Preferred Qualifications and/or Experience

• Proficiency in Microsoft Suite, in particular Excel and PowerPoint
• Familiarity with microfluidic systems
• Experience working with optical systems
• Working knowledge of Linux operating system

#LI-DM1

#LI-REMOTE

About the Role

As part of the Instrument Services team, you will take ownership of cases assigned, driving & delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of all required service documentation. Follow up with customers regarding instrument performance post service intervention. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the success of 10x Genomics.

As a Field Service Engineer, you will perform assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilize test equipment, hand tools and power tools when needed. 

You’ll be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies and support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment. Additionally, you will also monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and current calibration certificates are readily available for typical servicing of instruments. Conduct advanced, complex service tasks and instrument configurations.

You’ll actively contribute to the Service Knowledge Base and support increased utilization of the knowledge management database. Recommend methods to improve field service efficiency and identify opportunities to improve overall service delivery processes, remote tools, support capabilities, and customer satisfaction.

What you will be doing

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Analyze complex situations and apply independent judgment when resolving problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

 Minimum Requirements    

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience with the service and repair of analytical laboratory instruments
• Demonstrated ability to operate independently and manage multiple priorities

• Understanding of critical customer experience factors and after sales service
• Excellent customer facing communication and interpersonal skills
• Detail oriented and able to effectively collaborate within a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands
• Fluent Japanese and English language skills written and spoken
• Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time

Preferred Qualifications and/or Experience

• Proficiency in Microsoft Suite, in particular Excel and PowerPoint
• Familiarity with microfluidic systems
• Experience working with optical systems
• Working knowledge of Linux operating system

#LI-DM1

#LI-REMOTE

-English follows-

職務概要（Job Role）

Soho Houseのコミシェフとして、基本的な調理業務や仕込みを担当しながら、キッチン業務の基礎を習得していただきます。
食材の下準備、簡単な調理、衛生管理、在庫管理などを行い、厳格な食品衛生基準およびレシピに従いながら、キッチンオペレーションへの理解を深めていくポジションです。

未経験の方でも、食やホスピタリティに興味があり、学ぶ意欲のある方を歓迎します。

主な業務内容（Main Duties）

• 食材の下準備（野菜や果物の洗浄・皮むき・カット、肉の下味付け、ソースやサラダの準備）

• 担当セクションのシェフ（Chef de Partie）の指示のもと、調理および仕込み業務をサポートする

• 作業台や調理器具（ナイフ、ボウル等）を常に清潔に保ち、衛生管理および食品安全基準を遵守する

• 食材の納品受け取りおよび品質確認、在庫管理、FIFO（先入れ先出し）の実施、期限切れ食材の廃棄

• トレーニングに参加し、新しい技術やスキルを積極的に学ぶ（Cook House活動への参加を含む）

• 指示に基づき、料理の一部など簡単な調理業務を行う

• 食材を計量・整理し、サービスに向けて準備を整える

応募資格（Experience Required）

未経験の方も歓迎します。
これまでの経験よりも、学ぶ姿勢やチームで働く意欲を重視しています。

• 食・料理・ホスピタリティへの興味と情熱

• 思いやりのあるコミュニケーション能力

• 整理整頓ができ、責任感のある方

• チームワークを大切にできる方

• フィードバックを前向きに受け入れ、成長につなげられる方

• スピード感のある環境で柔軟に対応できる方

※基本的な食品衛生に関する知識や資格をお持ちの方は歓迎します

身体的要件（Physical Requirements）

• 手で物を掴む・持つ・操作する作業ができる方

• 8時間以上の立ち仕事が可能な方

必要に応じて、膝をつく・かがむ・しゃがむ・登るなどの動作ができる方

Job Role

At Soho House, a Commis Chef is responsible for supporting basic food preparation and learning the fundamentals of kitchen operations.
This includes preparing ingredients, assisting with simple cooking tasks, maintaining hygiene standards, and managing stock, all while following strict food safety and recipe guidelines.

We welcome candidates with no prior experience, as long as you have a genuine interest in food and hospitality and a willingness to learn and grow.

Main Duties

• Prepare ingredients such as washing, peeling, and chopping fruits and vegetables, seasoning meats, and preparing sauces and salads

• Support the Chef de Partie with cooking tasks and overall meal preparation

• Maintain clean and organised workstations, including cleaning equipment such as knives and bowls, while following food safety standards

• Receive deliveries, check quality, manage inventory, rotate stock (FIFO), and discard expired items

• Attend training sessions to learn new techniques and actively participate in Cook House activities

• Carry out simple cooking tasks as directed, including preparing components of dishes

• Ensure ingredients are measured, organised, and ready for service

Experience Required

No prior experience is required.
We value your attitude, willingness to learn, and ability to work as part of a team.

• Passion for food, cooking, and hospitality

• Compassionate and thoughtful communication skills

• Organised and reliable

• A strong team player

• Positive attitude towards feedback and continuous learning

• Ability to adapt and work in a fast-paced environment

Basic food safety knowledge or certification is a plus

Physical Requirements

• Ability to seize, grasp, turn, and hold objects by hand

• Able to stand and work on your feet for at least 8 hours

• Occasionally able to kneel, bend, crouch, and climb as required

Job Role...

At Soho House, the Reservationist is responsible for managing all room reservation enquiries and bookings, acting as a key point of contact for members and guests prior to arrival.
You will handle reservations via phone, email, and other channels, converting enquiries into confirmed bookings while delivering a high level of service and attention to detail.

As a Reservationist, you will play an important role in maximizing room revenue through effective upselling and accurate inventory management, while ensuring all booking details are handled with care and professionalism.
You will work closely with internal teams to create a seamless pre-arrival experience and set the tone for a memorable stay.

Main Duties...

Reservations

• To respond to all reservation enquiries via phone, email, and other communication channels in a timely and professional manner.
• To process, confirm, modify, and cancel reservations accurately using the PMS system (Opera Cloud).
• To ensure all booking details, guest preferences, and special requests are recorded correctly.
• To maintain up-to-date availability and inventory control across all booking channels.
• To proactively upsell room categories, packages, and additional services to maximize revenue.
• To provide clear and accurate information regarding room types, rates, hotel amenities, and policies.

Guest & Member Experience

• To act as the first point of contact, delivering a warm, professional, and engaging service to all members and guests.
• To build rapport and anticipate guest needs to enhance the pre-arrival experience.
• To handle reservation-related enquiries, changes, and cancellations efficiently and professionally.
• To resolve any issues or complaints, escalating where necessary to senior management.

Coordination

• To liaise closely with Reception, Housekeeping, Membership, and Soho Support Bedrooms team to ensure smooth guest arrivals.
• To communicate booking updates, special requests, and VIP information to relevant departments.
• To maintain accurate guest profiles and reservation logs in company systems (e.g. Salesforce).

Administration

• To ensure data accuracy, confidentiality, and compliance with company policies and procedures.
• To maintain detailed records of bookings, cancellations, and guest preferences.
• To support reporting on reservations, occupancy, and performance where required.

Experience Required...

• Previous experience in hotel reservations, front office, or call centre environment
• Strong telephone manner and excellent written and verbal communication skills
• Fluency in both Japanese and English
• Experience using PMS systems (Opera Cloud preferred) and CRM tools (e.g. Salesforce)
• Proven ability to upsell and convert enquiries into bookings
• Highly organised with strong attention to detail
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and ability to handle guest concerns professionally

About the role

As an Enterprise Account Executive, Retail based in Tokyo, you'll drive the adoption of safe, frontier AI technology across Japan's retail and consumer commerce organizations. You'll own the full sales cycle from prospecting to closing, working with senior leaders to help them optimize operations, personalize customer experiences at scale, and strengthen their competitive position with Anthropic's AI solutions.

Responsibilities:

• Own and exceed revenue targets by winning new major retail accounts and expanding existing relationships across Japan's domestic retailers, convenience store chains, e-commerce platforms, and omnichannel brands
• Build and execute territory plans, identifying high-value opportunities across supermarket and convenience store groups, specialty retailers, fashion houses, and marketplace platforms
• Lead consultative sales processes with senior executives — including CIOs, CDOs, CMOs, and heads of supply chain and e-commerce — positioning AI as a driver for demand forecasting, personalization, inventory optimization, and enhanced customer experience
• Orchestrate internal teams (Product, Engineering, Applied AI, Partnerships) to deliver solutions that integrate with existing retail technology stacks while meeting Japan's data privacy requirements under the APPI framework

You may be a good fit if you have:

• 8+ years of enterprise sales experience in Japan with significant exposure to retail and consumer commerce accounts, driving adoption of emerging technologies with a consultative, solutions-oriented approach
• A track record of managing complex sales processes and securing strategic deals with large-scale retailers by understanding the operational and technology challenges unique to Japan's retail landscape
• Demonstrated ability to navigate retail stakeholder ecosystems, building consensus across merchandising, supply chain, digital, and customer experience teams with multiple budget authorities and approval layers
• Proven experience exceeding revenue targets by effectively managing pipeline across seasonal retail cycles and the rapid decision-making cadence of consumer-facing businesses
• A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality — you are a true team player who thrives in ambiguous, startup-like environments
• A strategic, analytical approach to identifying opportunities within Japan's retail sector combined with patient, relationship-focused execution
• A passion for and/or experience with advanced AI systems. You feel strongly about ensuring frontier AI systems are developed safely and responsibly for broad benefit
• Excellent communication skills in both Japanese and English

What We Offer

• Competitive base salary and commission structure commensurate with experience
• Equity participation
• Comprehensive benefits package
• Hybrid work model with flexibility
• Access to cutting-edge AI technology and world-class research team

Our Culture:

Radical spirit drives everything we do and spans seven offices around the globe.  Our 4 core values sit at the heart of everything we do:

Be the change - we are proactive, action orientated and drive change, stepping outside of our comfort zone  

Pride in the product - we obsess over detail, always improving and staying curious about tech and the world

Thrive on Diversity - we welcome differences, listen & communicate with respect and collaborate to build strong teams

Survive - we empower everyone to act as an owner and understand the business as a whole which leads to delivering exceptional results

If that sounds like something you’d like to be part of, read on…

The Role:

We are seeking an experienced Sales Manager with a proven track record of managing large-scale accounts for consumer tech products sales in Japan.

You will be responsible for managing strategic accounts, particularly in smartphones and audio products sales.  You will play a central role in deepening maintaining partnerships through effective communication, planning campaigns and programs and tracking/reporting the key performance measurables.  This role requires a deep understanding of mobile industry, business and operations.

Responsibilities:

• Develop and execute a strategy for your key accounts
• Develop and implement scalable campaigns and programs for the accounts, from planning to execution,  aligned with business goals and sales strategy
• Strategically engage with leaders in key accounts who owns/influences the decisions
• Drive product ranging, pricing and sales terms discussion and agreements
• Manage Sihan (forecasting) (Sell-in, Sell-through, Inventory) (per product) (per account) and Budget planning with accuracy, aligned with Sales goals
• Analyse competitors and their products in the key accounts for benchmarking
• Monitor and optimise key account performance against KPIs
• Work closely with sales director, local function leads 

Requirements:

• Strong sales account management background in mobile and/or consumer electronics, with proven track record to grow the business
• A good understanding of sales structures and schemes, with an ability to translate insights into actionable strategies
• Deep knowledge of the mobile, audio and tech industries, and broad human network including C-level executives at partner companies
• Excellent communication, negotiation, and relationship-building skills
• Results-driven, with a clear focus on achieving KPIs to drive business outcomes
• Bilingual: fluent in Japanese and business level in English

We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.

The role 

The Materials Program Manager (Japan) is responsible for end-to-end materials execution for Wayve’s autonomous vehicle and hardware programs in Japan. This includes materials procurement, supplier coordination, CTB readiness, material receiving, secure storage, and outbound shipping, in close partnership with Engineering, Operations, and the global Supply Chain team.

This role ensures that materials flow efficiently from suppliers through receipt, storage, and delivery to workshops or vehicle upfitting locations, while maintaining visibility, cost control, and compliance. The role operates in a fast-paced, Agile environment and plays a critical part in taking early-stage hardware development toward scalable execution.

Key Responsibilities

Materials Program Ownership & Execution

• Own and manage materials programs enabling Wayve’s autonomous vehicle and hardware development in Japan
• Drive execution across procurement, receiving, storage, and shipping to meet aggressive program milestones
• Identify and manage dependencies and blockers across multi-disciplinary teams to ensure smooth materials flow

Materials Procurement & CTB Readiness

• Own materials procurement activities in coordination with sourcing and purchasing teams
• Drive and manage the CTB (Clear to Build) process with suppliers,  contract manufacturers, workshop teams, and internal stakeholders
• Ensure clear visibility into procurement strategy, material availability, lead times, and build readiness
• Support supplier negotiations on pricing, availability, and scale readiness

Supplier & Partner Management

• Work closely with Engineering to onboard, set up, and manage suppliers and partners within the Japanese market
• Own tracking of supplier progress, deliverables, and handoffs
• Build strong working relationships with suppliers across a broad range of industries
• Support escalation management and issue resolution, acting as the primary local point of contact

Materials Receiving, Storage & Shipping

• Coordinate and oversee material receiving in Japan, ensuring accuracy, traceability, and proper documentation
• Manage secure storage of high-value, long-lead-time materials, including inventory tracking and access controls
• Coordinate outbound shipping of materials to workshops, vehicle upfitting locations, or other Wayve sites
• Work with local Japanese logistics and customs requirements and internal teams to ensure compliant and timely shipments

Engineering Collaboration & Design Support

• Partner with Engineering, Operations, and Product teams to embed strong engineering and manufacturing practices
• Support design-for-manufacturing and design-for-scale decisions
• Help guide early-stage designs toward scalable, cost-effective production solutions

Cross-Functional Coordination & Communication

• Act as a central point of coordination across Engineering, Supply Chain, Operations, and external partners
• Drive alignment and decision-making across stakeholders with competing priorities
• Clearly communicate risks, tradeoffs, and decisions to both working-level teams and leadership 

Success Metrics

• On-time materials procurement and readiness aligned to program milestones
• Clear CTB visibility with reduced last-minute procurement escalations
• Accurate material receiving, storage, and inventory tracking
• Reliable and compliant outbound shipping execution
• Improved cost visibility and supplier execution

Essential Qualifications

• Experience bringing newly developed products to scale through supplier and partner relationships
• Strong project or program management experience with the ability to influence across teams
• Experience coordinating materials procurement, receiving, storage, and shipping
• Professional proficiency in English and Japanese (written and verbal)
• Knowledge of Japanese logistics, import/export regulations, and local business etiquette
• Ability to perform cost analysis and support negotiations
• Excellent communication and stakeholder management skills
• Comfortable working in an Agile environment with aggressive timelines

This is a full-time role based in our offices in either Tokyo or Yokohama.  At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.   We operate core working hours so you can determine the schedule that works best for you and your team. 

Role Overview:

As Market Manager, you will be responsible for maximizing revenue, margin, and engagement across a portfolio of live hotels. You will act as a trusted partner to hotel revenue managers and leadership teams, ensuring properties are fully activated, competitive, and consistently performing across Nuitee’s demand partners.

You will work hands-on with data, dashboards, and internal teams to identify performance gaps quickly and act on them without del

As a high-performing team player at Nuitée, you will be key to our exponential growth, bringing exceptional value to new clients and contributing to our vision of reshaping the travel technology landscape.

Key Responsibilities

As a  Market  Manager, you will be responsible for maximizing revenue, margin, and engagement across a portfolio of live hotels. You will act as a trusted partner to hotel revenue managers and leadership teams, ensuring properties are fully activated, competitive, and consistently performing across Nuitee’s demand partners.

• Own and manage a portfolio of directly contracted hotel partners
• Build strong, long-term relationships with hotel revenue managers, GMs, and cluster teams
• Drive revenue growth by optimizing availability, pricing, room-type coverage, and restrictions
• Monitor performance daily using Yielding and Transaction dashboards to identify opportunities and issues early
• Recommend and execute promotions, pricing adjustments, and distribution optimizations
• Lead regular business reviews and build structured quarterly account plans for key partners
• Own post-contract activation, working with Connectivity and Tech teams to ensure hotels go live quickly and correctly
• Proactively remove blockers and follow through until issues are resolved

What Success Looks Like:

• Hotels are activated quickly and fully distributed
• Performance issues are identified early and addressed fast
• Revenue and margin improve quarter over quarter
• Hotel partners are engaged, responsive, and see clear value from Nuitee

Our Ideal Candidate:

• Experienced in hotel account management, revenue management, or travel distribution
• Comfortable working with data and performance dashboards
• Strong understanding of hotel pricing, inventory, and connectivity workflows
• Highly organized, execution-driven, and accountable
• Demonstrates a strong sense of urgency — you move fast, follow up relentlessly, and don’t let issues linger
• Comfortable operating in a dynamic environment where priorities move quickly

About the Role:

The Sourcing Manager is responsible for developing and executing contracting strategies that align with the organization’s goals. This role involves managing supplier relationships, negotiating contracts, and ensuring expansion of hotel portfolio with a competitive cost, quality, and relationship building with the hotel suppliers. The Sourcing Manager will collaborate closely with various departments, including operations, finance, and revenue, to optimize the supply chain and support overall business objectives.

Key Responsibilities:

• Identify and prioritize hotel groups and individual properties aligned with Nuitee’s demand and growth strategy
• Actively prospect and engage hotel decision-makers (Revenue, Distribution, Commercial, GMs)
• Pitch Nuitee’s value proposition clearly and confidently, tailored to each partner
• Lead commercial discussions and contract negotiations with hotels and chains
• Close direct contracts and ensure clean, complete handover to internal teams
• Maintain a strong pipeline of opportunities and progress deals with urgency
• Work closely with Connectivity and Ops teams to validate feasibility before signing
• Accurately track deal activity, pipeline, and blockers in CRM tools

What Success Looks Like

• New hotels and chains signed consistently and at pace
• High-quality contracts aligned with Nuitee’s commercial and technical standards
• Short sales cycles and fast progression from first contact to signature
• Strong collaboration and clean handovers to Account Managers

Our Ideal Candidate:

• Bachelor’s degree in Tourism, Business, Marketing or Administration
• 3+ years winning hotel supply at an OTA/wholesaler or selling for a hotel group.
• A contact book across top properties/owner groups—and the confidence to use it.
• Proven track record closing multi-property or chain agreements.
• Strong, simple communication; you handle objections and get to “yes.”
• Fluent English + local language (see below). 
• Comfortable with frequent travel (to 40%)

Skills:

• Strong negotiation and contract management skills.
• Excellent analytical and problem-solving abilities.
• Leadership and team management experience.
• Ability to work collaboratively with cross-functional teams.
• Strong communication and presentation skills.
• Proficiency in sourcing and procurement software tools.

The Community You Will Join: 

The Airbnb Hotels is a fast-growing business which will see you leading Airbnb’s expansion into the hotel sector in the region. Operating with an entrepreneurial spirit within the Japan team, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb.

This team’s mission is to grow and expand our  the smoothest, most intuitive hotel booking experience for guests; while providing hotels an opportunity to drive high-quality incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You Will Make:

As a Market Manager, your role will entail ensuring the health and expansion of our supply in Japan. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.

A Typical Day: 

• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.
• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
• Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.
• Prospect and onboard new, high-quality supply within your assigned geography.
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
• Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.
• Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.
• Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment.

Your Expertise:

• 8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
• Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.
• Ability to speak fluently in Japanese is required
• Fluency in English is a big plus
• Based in Tokyo and must be willing to regularly travel to your assigned territory, such as Osaka and Kyoto 
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.