FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Home Care Manager for our Care Management team. 

This is a field-based position that requires frequent travel to patient's homes in Queens and Brooklyn, New York.

Department & Position Overview: 

The Health Home Care Manager will work to outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once the patient is enrolled, the Health Home Care Manager will work collaboratively with the patient's care team to complete a comprehensive assessment and patient centered care plan, and to coordinate care based on the care plan. 

Every Day You Will:

• Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
• Collaborate with the medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more and document care plan outcomes
• Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
• Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
• Provide crisis intervention when needed
• Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
• Maintain patient confidentiality at all times

Ideal Candidate Will Possess:

• Associate's degree is a must
• 2 years of Care Management experience
• Must be able to travel to minimum of 2 boroughs - Brooklyn and Queens
• Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, and outcomes
• Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
• Ability to manage high volume caseloads
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Salesforce

Nice-to-Haves:

• Bachelor's Degree is a plus
• Bilingual Spanish strongly preferred
• Ability to travel to all 5 boroughs in the NYC area
• Access to a vehicle is strongly preferred

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Home Care Manager for our Care Management team. 

This is a field-based position that requires frequent travel to patient's homes in Brooklyn and Queens, New York.

Department & Position Overview: 

The Health Home Care Manager will work to outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once the patient is enrolled, the Health Home Care Manager will work collaboratively with the patient's care team to complete a comprehensive assessment and patient centered care plan, and to coordinate care based on the care plan. 

Every Day You Will:

• Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
• Collaborate with the medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more and document care plan outcomes
• Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
• Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
• Provide crisis intervention when needed
• Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
• Maintain patient confidentiality at all times

Ideal Candidate Will Possess:

• Associate's degree is a must
• 2 years of Care Management experience
• Must be able to travel to minimum of 2 boroughs - Brooklyn and Queens
• Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, and outcomes
• Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
• Ability to manage high volume caseloads
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Salesforce

Nice-to-Haves:

• Bachelor's Degree is a plus
• Bilingual Spanish strongly preferred
• Ability to travel to all 5 boroughs in the NYC area
• Access to a vehicle is strongly preferred

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Health Home Care Manager for our Care Management team. 

This is a field-based position that requires frequent travel to patient's homes in Brooklyn and Queens, New York.

Department & Position Overview: 

The Health Home Care Manager will work to outreach and engage potentially eligible patients and obtain appropriate consents to enroll the patient in the Health Home Care Management Program. Once the patient is enrolled, the Health Home Care Manager will work collaboratively with the patient's care team to complete a comprehensive assessment and patient centered care plan, and to coordinate care based on the care plan. 

Every Day You Will:

• Screen for Health Home functional scale eligibility, conduct initial Health Homes assessments and reassessments of patient needs, including medical, mental health, substance use, financial, housing, and additional support needs
• Collaborate with the medical providers and patients to develop, implement, and coordinate Health Homes compliant care plans for patients with chronic diseases, such as diabetes, asthma, congestive heart failure, hypertension, mental health conditions, substance use, and more and document care plan outcomes
• Provide direct service to a caseload of chronically ill patients and help them achieve their care plan goals by facilitating referrals, addressing access issues, connecting them to local resources, and developing relationships with healthcare providers
• Coordinate patient services and care with pharmacies, insurance companies, hospital discharge planning, family caregivers, and other providers
• Provide crisis intervention when needed
• Conduct home visits and maintain patient contact and documentation of all services in accordance with Health Homes standards
• Maintain patient confidentiality at all times

Ideal Candidate Will Possess:

• Associate's degree is a must
• 2 years of Care Management experience
• Must be able to travel to minimum of 2 boroughs - Brooklyn and Queens
• Ability to travel in the field to accompany patients to appointments and meet patients in person when needed
• Strong working knowledge of local community resources
• Demonstrated ability to work with data reporting, documentation, and outcomes
• Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
• Ability to manage high volume caseloads
• Able to express empathy and compassion for the underserved
• Experience navigating several data management systems, such as Salesforce

Nice-to-Haves:

• Bachelor's Degree is a plus
• Bilingual Spanish strongly preferred
• Ability to travel to all 5 boroughs in the NYC area
• Access to a vehicle is strongly preferred

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

Payroll Specialist 

About the Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Day-to-day you will be expected to:

A key component of our client’s mission to empower retirement savings includes effortless plan

onboarding and ongoing plan administration. You will support coordination of payroll systems setup, to ensure implementation is frictionless.

This will include:

• Referencing existing documentation on payroll systems.
• Ensuring action items are completed in a timely manner.
• Increasing client speed to complete onboarding through successful completion of project tasks.

Requirements:

• Keen attention to detail and deadlines
• Strong ability to follow written and verbal instructions
• Fluency in English both written and spoken
• Experience in operations or administrative roles is a plus, but not required. What’s most important is your ability to quickly understand new concepts and your passion for the work.
• Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, and Jira/Confluence

Qualities and Skills:

• Good organizational skills.
• A quick learner.
• Regularly seeking understanding by frequently asking questions.

Hours:

40 hours per week

9-5pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation

• Type: Hourly
• Rate: $5/hour

Employment type: Contract
Workplace type: Remote

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in New York!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong clinical professionals for FreedomCare New York. We're searching for talented and motivated individuals interested in any of the following roles:

• RN Nurse Educator: provide education, support, and resources to caregivers in an office setting to help them become certified Health Home Aides
• RN Field Nurse Assessor: conduct patient assessments to determine care needs and develop personalized care plans.

Ideal Candidate Will Possess: 

• Patient service skills: Exceptional customer service abilities, including handling difficult situations with empathy and professionalism. A passion for delivering high-quality patient care through active listening, patience, and compassion.
• Communication skills: Strong verbal and written communication skills, with the ability to connect empathetically with patients and caregivers.
• Soft skills: Excellent listening skills, emotional intelligence, and a collaborative team spirit.
• Problem-solving Abilities: Capacity to remain calm under pressure and resolve issues effectively—whether in person or virtually. Must be able to make patients feel comfortable while successfully defusing and de-escalating tense situations.
• Time management: Strong organizational skills with the ability to prioritize tasks and consistently meet or exceed expectations.
• Technology: Solid computer skills, including fast and accurate typing. Ability to leverage technology to resolve customer issues efficiently while multitasking and taking notes.
• Multitasking: Ability to manage multiple responsibilities and priorities while guiding patients and caregivers through the care process.
• Clinical experience: A valid and active NYS nursing license, along with strong knowledge of geriatric care and experience conducting assessments.

We have multiple locations and service areas across New York State.

Requirements vary depending on the specific role.

Some positions offer part-time opportunities.

**Please note that this is a Pipeline Talent Pool requisition. We will reach out to you when opportunities become available that align with your experience, location, and preferences*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in New York!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong clinical professionals for FreedomCare New York. We're searching for talented and motivated individuals interested in any of the following roles:

• RN Nurse Educator: provide education, support, and resources to caregivers in an office setting to help them become certified Health Home Aides
• RN Field Nurse Assessor: conduct patient assessments to determine care needs and develop personalized care plans.

Ideal Candidate Will Possess: 

• Patient service skills: Exceptional customer service abilities, including handling difficult situations with empathy and professionalism. A passion for delivering high-quality patient care through active listening, patience, and compassion.
• Communication skills: Strong verbal and written communication skills, with the ability to connect empathetically with patients and caregivers.
• Soft skills: Excellent listening skills, emotional intelligence, and a collaborative team spirit.
• Problem-solving Abilities: Capacity to remain calm under pressure and resolve issues effectively—whether in person or virtually. Must be able to make patients feel comfortable while successfully defusing and de-escalating tense situations.
• Time management: Strong organizational skills with the ability to prioritize tasks and consistently meet or exceed expectations.
• Technology: Solid computer skills, including fast and accurate typing. Ability to leverage technology to resolve customer issues efficiently while multitasking and taking notes.
• Multitasking: Ability to manage multiple responsibilities and priorities while guiding patients and caregivers through the care process.
• Clinical experience: A valid and active NYS nursing license, along with strong knowledge of geriatric care and experience conducting assessments.

We have multiple locations and service areas across New York State.

Requirements vary depending on the specific role.

Some positions offer part-time opportunities.

**Please note that this is a Pipeline Talent Pool requisition. We will reach out to you when opportunities become available that align with your experience, location, and preferences*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in New York!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong clinical professionals for FreedomCare New York. We're searching for talented and motivated individuals interested in any of the following roles:

• RN Nurse Educator: provide education, support, and resources to caregivers in an office setting to help them become certified Health Home Aides
• RN Field Nurse Assessor: conduct patient assessments to determine care needs and develop personalized care plans.

Ideal Candidate Will Possess: 

• Patient service skills: Exceptional customer service abilities, including handling difficult situations with empathy and professionalism. A passion for delivering high-quality patient care through active listening, patience, and compassion.
• Communication skills: Strong verbal and written communication skills, with the ability to connect empathetically with patients and caregivers.
• Soft skills: Excellent listening skills, emotional intelligence, and a collaborative team spirit.
• Problem-solving Abilities: Capacity to remain calm under pressure and resolve issues effectively—whether in person or virtually. Must be able to make patients feel comfortable while successfully defusing and de-escalating tense situations.
• Time management: Strong organizational skills with the ability to prioritize tasks and consistently meet or exceed expectations.
• Technology: Solid computer skills, including fast and accurate typing. Ability to leverage technology to resolve customer issues efficiently while multitasking and taking notes.
• Multitasking: Ability to manage multiple responsibilities and priorities while guiding patients and caregivers through the care process.
• Clinical experience: A valid and active NYS nursing license, along with strong knowledge of geriatric care and experience conducting assessments.

We have multiple locations and service areas across New York State.

Requirements vary depending on the specific role.

Some positions offer part-time opportunities.

**Please note that this is a Pipeline Talent Pool requisition. We will reach out to you when opportunities become available that align with your experience, location, and preferences*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in New York!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong clinical professionals for FreedomCare New York. We're searching for talented and motivated individuals interested in any of the following roles:

• RN Nurse Educator: provide education, support, and resources to caregivers in an office setting to help them become certified Health Home Aides
• RN Field Nurse Assessor: conduct patient assessments to determine care needs and develop personalized care plans.

Ideal Candidate Will Possess: 

• Patient service skills: Exceptional customer service abilities, including handling difficult situations with empathy and professionalism. A passion for delivering high-quality patient care through active listening, patience, and compassion.
• Communication skills: Strong verbal and written communication skills, with the ability to connect empathetically with patients and caregivers.
• Soft skills: Excellent listening skills, emotional intelligence, and a collaborative team spirit.
• Problem-solving Abilities: Capacity to remain calm under pressure and resolve issues effectively—whether in person or virtually. Must be able to make patients feel comfortable while successfully defusing and de-escalating tense situations.
• Time management: Strong organizational skills with the ability to prioritize tasks and consistently meet or exceed expectations.
• Technology: Solid computer skills, including fast and accurate typing. Ability to leverage technology to resolve customer issues efficiently while multitasking and taking notes.
• Multitasking: Ability to manage multiple responsibilities and priorities while guiding patients and caregivers through the care process.
• Clinical experience: A valid and active NYS nursing license, along with strong knowledge of geriatric care and experience conducting assessments.

We have multiple locations and service areas across New York State.

Requirements vary depending on the specific role.

Some positions offer part-time opportunities.

**Please note that this is a Pipeline Talent Pool requisition. We will reach out to you when opportunities become available that align with your experience, location, and preferences*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth opportunities: We offer a supportive environment for professional development and advancement.
• Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

About our Company

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Make a Difference in Healthcare: Join FreedomCare in New York!

Are you passionate about helping others and building a rewarding career in healthcare?

We're building a talent pool of strong clinical professionals for FreedomCare New York. We're searching for talented and motivated individuals interested in any of the following roles:

• RN Nurse Educator: provide education, support, and resources to caregivers in an office setting to help them become certified Health Home Aides.
• RN Field Nurse Assessor: conduct patient assessments in the patient's homes to determine care needs and develop personalized care plans. Requires frequent travel to patient's homes.

Ideal Candidate Will Possess: 

• Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care.
• Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers.
• Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment.
• Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure.
• Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers.
• Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking.
• Clinical experience: a valid and active NYS nursing license, along with strong knowledge of geriatric care and experience conducting assessments.

We have multiple locations and service areas across New York State. Requirements vary depending on the specific role. Some positions offer part-time opportunities.

**Please note that this is a Pipeline Talent Pool requisition. We will reach out to you when opportunities become available that align with your experience, location, and preferences*

Why Join Us?

• Impact Lives: You'll play a vital role in supporting individuals and their families in need.
• Growth Opportunities: We offer a supportive environment for professional development and advancement.
• Competitive Benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.

Review all current available job opportunities here: Jobs - Freedom Care

#INDHV

Customer Support L2: English

Remote

About the Role

Join a dynamic project  supporting cutting-edge AI-driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans. You’ll be responsible for ensuring operational excellence, maintaining service quality, and training the team to deliver exceptional customer experiences.

Job Overview

We are seeking a highly motivated and experienced Customer Support L2, fluent in English. This role involves both hands-on support and project oversight responsibilities. You will provide guidance to customer assistance agents via phone, email, and live chat — with a focus on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting.

The ideal candidate has prior experience leading in a contact center or customer service environment, with a strong focus on quality management and continuous improvement.

Key Responsibilities

Team Leadership

• Provide project requirements and guidelines to Customer Support Agents, fostering a culture of accountability and high performance.
• Monitor daily operations to ensure adherence to SLAs, quality standards, and productivity goals.
• Conduct regular quality reviews and feedback sessions to support enhanced support services.

Quality and Process Management

• Review interactions (calls, emails, chats) to assess and improve quality and consistency of customer service.
• Identify process inefficiencies and advise stakeholders to drive improvements.
• Ensure accurate documentation and escalation of complex issues.

Customer Support

• Provide advanced-level support and handle escalations from other Agents.

• Deliver accurate and timely guidance to customers on retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Collaborate closely with client teams to resolve high-priority or technical cases.

Systems and Reporting

• Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.
• Generate and analyze reports on team performance and customer satisfaction metrics.

Qualifications

Required:

• Proven experience in a lead role within a customer support or contact center environment.
• Strong background in customer service, ideally in technical support or financial services.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in English with excellent verbal and written communication skills.
• Strong problem-solving and organizational skills in a fast-paced, remote environment.
• Familiarity with Zendesk, Aircall, or similar CRM/support platforms.
• High attention to detail and commitment to quality service delivery.
• Must pass a background check.

Preferred:

• Experience with retirement plans (401k, IRA, Profit Sharing Plans).

Hours

• 40–50 hours per week
• 8am–8pm US-ET

Compensation

• Type: Hourly

• Rate: $8–$11/hour

 Retirement Plan Administration Associate

Who are we looking for?

The Retirement Plan Administration (RPA) team is responsible for the compliance testing, government reporting, plan terminations, and retirement plan compliance for our client’s bundled clients.

 This team is the go-to subject matter experts on qualified retirement plan rules and operations - often operating as an internal consulting group, defining and guiding retirement plan specific strategic, operational and product improvements across the company. The team ensures cross-functional alignment in iterating and executing the annual retirement plan administration process, overseeing the retirement plan compliance of our client’s clients and driving product improvements. 

The RPA team is seeking an experienced retirement plan administrator to join this dynamic and agile team to handle the plan terminations. The ideal candidate is a motivated individual who can manage their own block of responsibilities, confidently answer retirement plan questions and collaborate with the team to improve workstreams.

What will you be doing?

• Year end testing for DC plans & 5500s for terminating DC plans (EZ, SF and large)
• Drafting termination resolutions 
• Communicate with clients throughout the termination process

Requirements

• Minimum of 2 years of retirement plan administration experience 
• Ideally has worked on plan terminations and/or plan documents
• Excellent written & oral communication skills
• Meticulous attention to detail & organization
• Passion for helping people
• Proficient in Microsoft Office Suite & G suite
• Proven ability to think analytically & operate independently within set deadlines
• Team player 
• Shows ownership and initiative in all aspects of work
• QKA certifications

Shift: 9am - 6pm ET

Compensation: $6 Hourly

Employment type: Contract
Workplace type: Remote
Seniority level: Entry Level

Who Are We Looking For?

We’re looking for a dedicated specialist to assist our Operations team to manage plan document drafting, amendments, restatements, and plan setup. Prior experience supporting plan design and plan document services for 401(k) and 403(b) plans is helpful, but not required.

What Will You Be Doing?

Our mission is to empower retirement savings includes bundled plan services and oversight. As a Specialist on the Plan Documents Team, you will work closely with our Onboarding, Retirement Plan Administration, Client Success, and Employer Services Teams to assist with Plan Design review, drafting plan documents, and plan set up while consulting with teams on their operational considerations.

 Day-to-Day, You May Also Be Expected To:

• Provide Documents Compliance Team support - prepare plan documents including: discretionary and interim amendments, restatements, participant notices, and related disclosures

• Project management support - assist with  processes for novel and recurring large-scale document projects; and assure successful, timely completion of each

• Support Team members by performing duties as assigned including support with process reviews, research, and documentation related to plan documents, operational corrections, audit support

Requirements

• Keen attention to detail and deadlines
• You thrive in a fast-paced environment and have the ability to quickly learn new processes, contribute ideas, and iterate on solutions as needed
• Strong, demonstrated commitment to proactively managing workload while adhering to IRS/DOL deadlines
• Positive, collaborative, and proactive attitude
• Proficiency with Excel and Microsoft Office suite; Google Workspace; cloud-based client portals and internal network drives

Hours:

45-50 hours per week

9-6pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation

• Type: Hourly
• Rate: $6/hour

Employment type: Contract
Workplace type: Remote

Customer Support Agent

About the Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Job Overview
We are looking for a, customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.

Key Responsibilities

• Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
• Assist with account activation, integration troubleshooting, and product-related inquiries.
• Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
• Troubleshoot technical issues and escalate complex cases as needed.
• Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
• Collaborate with internal teams to escalate issues efficiently and improve customer service.

Qualifications:

• • High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
  • Fluent in English, with strong verbal and written communication skills.
  • Previous customer service experience, ideally within technical support or financial services.
  • Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
  • Proficiency in Zendesk and Aircall is preferred.
  • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
  • High attention to detail and ability to work both independently and as part of a remote team.
  • Must pass a background check.

Hours:

45-50 hours per week

9-6pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation

• Type: Hourly
• Rate: $5/hour

Employment type: Contract
Workplace type: Remote
Seniority level: Entry Level