The Role:
The Director of Operations Learning & Development is responsible for building and leading a modern, scalable learning ecosystem.  This ecosystem should equip every front line SoFi Operations employee with the skills, knowledge, and learning resources required to deliver fast, accurate, and member-centric experience. This leader owns the strategy, operating model, governance, and execution of new hire onboarding, continuous training and development, readiness for new product launches, and knowledge management across all front line Operations functions. They ensure that training is AI-enabled, data-driven, and tightly aligned to business outcomes such as improved First Contact Resolution (FCR), higher Customer Satisfaction (CSAT) and post contact NPS. 

What You'll Do:

• Be the owner and driver of the Operations L&D program strategy end to end from development through execution - In partnership with senior cross-functional leadership, translate SoFi’s product and Member Experience strategies into a focused and dynamic portfolio of learning and development resources driven by data and front line insights

• Cultivate and empower a team of knowledge managers, instructional designers, and trainers—fostering collaboration, creativity, and continuous growth so they can produce best-in-class learning experiences that strengthen operational excellence across SoFi

• Own and maintain the Operational Learning Library from New Hire Training, Nesting/On the Job Training, and In Production using innovative instructional design and Knowledge Management to enable learning through a variety of channels

• Training methodologies will include classroom instruction, online learning and scenario practice, hands-on labs, peer-to-peer coaching, focus groups, instruction to senior leadership, and train-the-trainer sessions, among other methodologies

• Apply a data-focused approach and leveraging AI to continually improve SoFi’s learning and development programs, strategies, and standards

• Develop and strengthen SoFi’s culture of Continuous Learning. This includes a structured program pursuing development activities (for front line managers and individual contributors) and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills, and seeking feedback from others

• Drive scale and Member Experience by selecting (build and/or buy) a learning and content management system and related tools, and developing a robust plan to optimize and iterate upon the system

• Oversee all duties associated with developing and conducting training. This includes all pre-training prep work, administration of learning modules, schedules, and calendars, and maintaining participant records (e.g., test scores, evaluations, attendance, and completion records), among others areas

• Communicate progress, plans, and problems to senior management on training and program impact, areas of opportunity, and needed investments

• Partner closely with SoFi enterprise L&D for consistency and alignment across programs
   

What You'll Need:

• Bachelor’s degree in management, training, education, psychology or other related field, Master’s preferred

• Minimum of 10 years of training, development, or talent experience, including leadership  experience in corporate training design, delivery and assessment

• Minimum 5 years of fintech or banking experience

• Minimum of 5 years of experience leading teams

• Experience delivering training in both a classroom setting and virtually/remotely

• Excellent interpersonal and executive presentation skills coupled with exceptional written and verbal communication 

• Completed coursework in instructional design highly desired

• Excellent performance and demonstrated operations/call center curriculum development

• Sound understanding of adult learning techniques, instructional design and delivery, blended learning methodologies and industry best practices

• Ability to analyze and interpret data and leverage those insights into training

• Ability to build exceptional, collaborative relationships within all levels of the organization inside and outside of L&D; show up as a positive culture carrier aligned with our SoFi values, driving inclusiveness and mentorship

• Strong organizational skills; history of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines

About Otto Aerospace 

OTTO is developing the world’s first fifth-generation business jet, designed for sustainability through the innovative use of advanced super-laminar aerodynamics and high-precision, net-shaped composites. Flight tests of our technology demonstrator validate a dramatic reduction in fuel burn and allow a sizeable improvement in cabin comfort. Otto Aerospace is designing world-class aircraft from first principles physics and delivering ground-breaking aircraft and economic performance. 

About the Role 

The Lead Technical Program Manager (TPM), Engineering is responsible for the management of the program information on behalf of the Air Vehicle Engineering Definition. This role will lead a team of TPMs to coordinate and deliver products on schedule and within budget. The role will work within the Program Management Office (PMO) to enable the integration and development of the Air Vehicle and monitor overall program progress. 

What You'll Do 

• Serve as an execution leader on behalf of the Engineering organization, establishing clarity, stability, and accountability across product development plans 
• Own the orchestration of engineering execution across the full program lifecycle, partnering with TPMs and Engineering work package owners to define, align, and sequence activities from requirements & concept development through design, manufacturing, testing, qualification, certification, and transition to production 
• Support supplier strategy and execution 
• Partner closely with the Chief Engineer as a thought partner and execution counterpart, jointly managing risks, issues, and opportunities with program metrics and decision-ready visibility 
• Define and enforce the PMO execution operating model — goals, deliverables, cadence, tools, and behaviors — ensuring consistency, discipline, and accountability across teams. 
• Anticipate resource and execution stress points, proactively identifying gaps across work packages and guiding leadership discussions to resolve them before they impact delivery. 
• Lead alignment across a team of Engineering TPMs to synthesize project status, risks, and opportunities into clear narratives that enable decisive action at all levels of management 
• Steward the program roadmap, ensuring near-term execution remains aligned with long-term program strategy for Engineering and the business 

 Who You Are 

• Enterprise-Level Thinker: You see beyond individual projects to the system as a whole. You understand how decisions cascade across scope, schedule, budget, and technical outcomes, and you use that perspective to guide tradeoffs, align priorities, and keep the organization focused on what truly matters. 
   
• Owner and Steward: You don’t just manage work or people — you own outcomes. You know the numbers, forecasts, risks, and milestones cold, and you bring calm, confident decision-making to complex situations through preparation, precision, and accountability. 
   
• Execution Leader: You create forward motion. You set expectations, reinforce discipline, and ensure commitments turn into results. When alignment slips or execution slows, you step in decisively to restore clarity and momentum. 
   
• Connector & Translator: You ensure information flows cleanly across teams and levels. You translate complexity into shared understanding, close communication gaps, and help technical and non-technical stakeholders stay aligned without noise or drama. 
•  
• Steady under Fire: When conditions change, you provide perspective and stability. You adapt quickly without creating chaos, use data to guide judgment, and translate uncertainty into clear, actionable direction for the team. 

Who You Are 

Education 

• Bachelor’s degree in Aerospace, Mechanical, or Systems Engineering or other related field 

 Experience 

• A minimum of eight (8) years in technical program/project management role, preferably in the aviation industry 
• A minimum of ten (10) years of total experience (an equivalent combination of experience and education may be considered) 
• A minimum of two (2) years of experience in a formal or informal leadership position 
• Engineering experience throughout the product lifecycle, including composite materials and systems development and certification 
• Project management experience in complex aircraft structures development through design, testing, build, and qualification phases  
• Experience with MS Project, Primavera/P6, Jama, Jira and/or other project management tools 

 Required Skills 

• Demonstrated experience developing and implementing standard processes 
• Solid organizational skills including attention to detail and multitasking skills 
• Ability to work cross‐functionally, build relationships, and manage conflict 
• Excellent verbal and written communication skills 
• Proactive delivery of communication and follow up 
• Ability to independently prioritize and accomplish work within time constraints 
• Demonstrated agility and autonomous decision-making within ambiguous situations 
• Experience with Dassault 3DX is preferred 

 Where You'll Be 

Otto Aerospace is currently a remote workplace. We will relocate to our permanent headquarters in Jacksonville, FL beginning in 2026. This role is expected to relocate at that time. This role will be required to travel 25% to meet at our temporary facility in Fort Worth, TX (prior to relocation) or other locations in support of program activities. 

Benefits 

Otto Aerospace provides a robust benefits package that includes competitive salaries, subsidized medical, dental, and vision coverage, 401(k) opportunities, paid short term disability, voluntary long-term disability and additional term life, with 15 paid days off, 13 paid company holidays, and paid sick leave. Depending on seniority and role, some roles qualify for potential bonuses and stock options. 

Otto Aerospace is an Equal Opportunity Employer  

We are committed to diversity, equity, and inclusion in every aspect of our hiring process. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We believe that a diverse team brings fresh perspectives, innovative ideas, and greater success. The more inclusive we are, the stronger we become. Applicants must be legally authorized to work in the U.S. 

#LI-Onsite

About Otto Aerospace
OTTO is developing the world’s first fifth-generation business jet, designed for sustainability through the innovative use of advanced super-laminar aerodynamics and high-precision, net-shaped composites. Flight tests of our technology demonstrator validate a dramatic reduction in fuel burn and allow a sizeable improvement in cabin comfort. Otto Aerospace is designing world-class aircraft from first principles physics and delivering ground-breaking aircraft and economic performance. 

About the Role
The Principal Technical Program Manager (TPM), Engineering is responsible for the management of the program information on behalf of the Flight Sciences work package owners. The TPM will support the work package owners with delivering products on schedule and within budget. The TPM will work within the Program Management Office (PMO) to drive the integration and development of the Air Vehicle and monitor overall program progress. 

 What You'll Do 

• Develop, maintain, and communicate the budget, schedule, and product development plans to all stakeholders 
• Collaborate with the Flight Sciences work package owners to define activities across all program phases: requirements & concept development, design, manufacturing, testing, qualification, certification, and transition to production 
• Support Supply Chain with management of external suppliers 
• Provide and maintain engineering inputs to the integrated master schedule to enable accurate program metrics and visibility 
• Define goals, track deliverables, identify risk, and drive mitigation plans; establish effective execution rhythms and tools to ensure alignment and accountability 
• Assess resource requirements and highlight gaps across various stages for all projects 
• Coordinate with other TPMs to prepare project reports, summarizing status, risks, mitigations, and opportunities for all levels of management 
• Manage the project roadmap within the framework of the overall program strategy 

Who You Are 

Big-Picture Operator: You see how the gears mesh — how one change affects the rest. You think ahead, plan for impact, and help others see the bigger system at play. You understand the relationships between scope, schedule, budget, and outcomes, and use that awareness to connect people across the organization, align priorities, and move the entire effort forward. 

Owner Energy: You take full responsibility for the areas you manage — knowing your numbers, forecasts, and milestones inside and out while keeping it all organized. You use that knowledge with precision to make quick, confident decisions, and to identify risks and opportunities early.

Proactive: You take initiative, follow through on commitments, and drive projects forward. You anticipate challenges and act to prevent them. When problems show up, you roll up your sleeves, find the root cause, and fix it—without waiting for direction.

Connector & Communicator: You’re the glue that keeps things moving smoothly between teams. You notice when communication breaks down, when people are out of sync, or when information isn’t flowing — and you fix it. You build trust, align perspectives, and ensure everyone has the clarity they need to deliver their best work.

Flexible Under Fire: When things shift, you keep perspective, adjust fast, and help the team stay focused on what really matters. You use evidence and data to guide judgment. You spot trends, surface insights, and translate complex information into actionable steps. 

Education  

• Bachelor’s degree in Aerospace, Mechanical, or Systems Engineering or other related field 

Experience 

• A minimum of eight (8) years in technical program/project management role, preferably in the aviation industry 
• A minimum of ten (10) years of total experience (an equivalent combination of experience and education may be considered) 
• Applied Aerodynamics, Performance, Loads, and/or Stability & Control engineering experience throughout the product lifecycle, including development and certification testing experience 
• Project management experience in complex aircraft structures development through design, testing, and qualification phases  
• Experience with MS Project, Primavera, Jama, Jira and/or other project management tools 

 Required Skills 

• Demonstrated experience developing and implementing standard processes 
• Solid organizational skills including attention to detail and multitasking skills 
• Ability to work cross‐functionally, build relationships, and manage conflict 
• Excellent verbal and written communication skills 
• Proactive delivery of communication and follow-up 
• Ability to independently prioritize and accomplish work within time constraints 
• Demonstrated agility and autonomous decision-making within ambiguous situations 
• Experience with Dassault 3DX is preferred 

 Where You'll Be 

** This role will initially be remote with 25% travel to our temporary facility at Meacham Airport in Fort Worth, TX. In mid to late 2026, or once our new headquarters in Jacksonville, FL is ready for occupancy, the role will transition to onsite at that location.   

 Benefits
Otto Aerospace provides a robust benefits package that includes competitive salaries, subsidized medical, dental, and vision coverage, 401(k) opportunities, paid short term disability, voluntary long-term disability and additional term life, with 15 paid days off, 13 paid company holidays, and paid sick leave. Depending on seniority and role, some roles qualify for potential bonuses and stock options. 

Otto Aerospace is an Equal Opportunity Employer 
We are committed to diversity, equity, and inclusion in every aspect of our hiring process. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We believe that a diverse team brings fresh perspectives, innovative ideas, and greater success. The more inclusive we are, the stronger we become. Applicants must be legally authorized to work in the U.S. 

#LI-Remote