At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

IEM is currently seeking a Quality Systems Technician for our Jacksonville FL. locations and will report into the Quality Systems Leader. The Quality Systems Technician plays a key role in supporting the development, implementation, and maintenance of digital quality systems, smart tools, and quality infrastructure. Reporting to the Lead Quality Systems Engineer, this role focuses on setting up systems, troubleshooting technical issues, and enabling the smooth integration of quality processes within manufacturing operations.

Please note: This position requires 100% in-office presence in our Jacksonville offices and does not offer remote work.

Key Responsibilities:

• Support the setup, configuration, and validation of quality systems, including smart tools, AI cameras, and digital inspection devices.
• Assist in troubleshooting issues related to EQMS platforms, smart inspection systems, and quality data capture tools.
• Work with engineering, IT, and quality teams to integrate new tools and systems into production processes.
• Help build and maintain process flows, control plans, and digital documentation related to quality system infrastructure.
• Support the digitization, automation, and standardization of quality and traceability records, including inspection data, testing logs, serialization records, and process verification checkpoints.
• Contribute to the creation and refinement of standard operating procedures (SOPs), work instructions, and user guides related to quality systems.
• Participate in pilot runs and process trials to validate functionality and integration of smart quality tools.
• Monitor system performance and escalate recurring issues or improvement opportunities.
• Maintain accurate documentation of setups, system changes, and configuration parameters.
• Provide technical support to shop floor users to ensure quality systems are functioning correctly.
• Assist in quality-related training sessions for new tools or systems implementation.
• Coordinate with vendors or suppliers when technical support or software updates are needed for system hardware or software.
• Perform other duties as needed to support the implementation and sustainability of quality system initiatives.
• Ability to develop & update programs and scripts for data validation, data sorting, automation, and creation of dashboards and visual reporting tools. 
• Familiarity with serialization, traceability systems, digital quality records, and manufacturing data management principles is strongly preferred.

Qualifications:

• Diploma or technical certification in Quality, Engineering Technology, Mechatronics, or a related technical field.
• 2+ years of experience in a manufacturing or engineering support role, preferably with exposure to quality or production systems.
• ⁠Experience with programming, scripting, or data visualization tools such as Python, SQL, VBA, or similar platforms is considered an asset.
• Familiarity with EQMS platforms, process automation, or smart inspection technologies is an asset.
• Strong troubleshooting and problem-solving skills in both hardware and software environments.
• Ability to read technical drawings, flowcharts, and system diagrams.
• Comfortable working in a cross-functional environment with engineering, IT, and operations teams.
• Proficient in Microsoft Office and experience with digital tools used in quality systems.
• Good communication skills and a detail-oriented mindset.
• Knowledge of lean manufacturing or six sigma principles is a plus.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Working Conditions:

• Split between office and shop floor environments.
• May require light hands-on work for system setup, testing, and troubleshooting.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

Position Overview 

IEM is currently seeking a Materials Planning Specialist for our Jacksonville, FL location. The Materials Planning Specialist will play a key role in establishing and refining the material replenishment strategies that support IEM Jacksonville’s lean production system. This individual will be responsible for designing and implementing material flow processes aligned with principles such as Kanban, PFEP, JIT, and FIFO. This role will also serve as a cross-functional liaison among Production, Supply Chain, and Fabrication to ensure successful adoption and execution of these new systems. 

This position offers the opportunity to lead the foundational buildout of lean materials processes and develop broad operational knowledge in a fast-paced manufacturing environment. 

Key Responsibilities 

• Lean Material Replenishment System Development 

• Design, pilot, and implement lean material replenishment systems including Kanban, PFEP, JIT, and visual replenishment strategies. 

• Develop and maintain point-of-use (POU) inventory solutions to reduce material travel and downtime. 

• Cross-Functional Process Alignment 

• Collaborate closely with Production, Fabrication, Planning, and Warehouse teams to align material delivery processes with work center needs. 

• Lead regular reviews and kaizen events to identify gaps and drive standardization. 

• Kitting, Staging, and Inventory Accuracy 

• Work with warehouse and production staff to improve part staging and kitting processes in support of work center schedules. 

• Ensure accurate ERP transactions, drive cycle count integrity, and support real-time inventory visibility. 

• Continuous Improvement and Lean Culture 

• Serve as a champion for lean transformation efforts related to materials flow and planning. 

• Develop and standardize visual management tools to support tiered daily management. 

• Training & Change Management 

• Train key personnel on lean material systems and practices. 

• Document standard work and facilitate knowledge transfer across shifts and departments. 

Qualifications & Experience 

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or relevant degree program. 

• 1–7 years of experience in a manufacturing environment with exposure to materials management, operations planning, or production support. Internships or co-op experience will be considered.  

• Foundational understanding of lean principles such as 5S, value stream mapping, Kanban, and PFEP. 

• Experience working with ERP systems (Infor preferred) and material tracking solutions. 

• Effective communication and project management skills with an ability to collaborate across multiple departments. 

• Demonstrated initiative and drive to improve processes, with a willingness to learn and grow into a larger leadership role.