PURPOSE OF POSITION:

The purpose of the Continuous Improvement Engineer, IEM360 role is to provide high-impact support role responsible for deploying and sustaining our enterprise-wide operating system across functions and sites. Modeled on world-class systems such as the Danaher Business System and Crane Business System, IEM360 is IEM’s framework for driving continuous improvement, lean enterprise transformation, and strategic execution. The IEM360 CI Engineer partners with functional and plant leaders to drive measurable improvements in Safety, Quality, Delivery, Cost, and Growth.

SUPERVISORY RESPONSIBILITIES:

• This position has no direct supervisory responsibilities.
• The position requires collaboration with other roles to drive measurable improvements in Safety, Quality, Delivery, Cost, and Growth.

ESSENTIAL FUNCTIONS:

• Lead IEM360 Deployment: Drive the implementation of IEM Business System tools and processes across operations, supply chain, engineering, and commercial functions, ensuring alignment with strategic objectives.
• Kaizen Facilitation: Plan, lead, and coach cross-functional kaizen events focused on lean fundamentals, standard work, visual management, flow, problem-solving, and strategic growth/capacity initiatives.
• Capability Building: Develop internal capability by training and coaching team members and leaders at all levels in lean thinking, daily management, and continuous improvement practices.
• Business System Maturity: Assess business system maturity across plants and functions; create and execute improvement roadmaps using tools such as maturity models, Hoshin Kanri, tiered daily management, and KPI dashboards.
• Change Leadership: Act as a catalyst for cultural transformation, enabling teams to embrace standardization, accountability, and data-driven decision-making.
• Performance Management: Partner with site leadership to embed IEM360 into key processes such as policy deployment (Hoshin), S&OP, new product introduction, and operational reviews.
• Best Practice Sharing: Identify, document, and disseminate internal best practices. Benchmark against external best-in-class organizations and adapt appropriately for IEM.

COMPETENCIES:

• Proven ability to work independently, take initiative, and manage responsibilities with minimal supervision.
• Hands-on leader and coach; thrives on the shop floor and in frontline engagement.
• High emotional intelligence with the ability to influence without authority.
• Comfortable navigating ambiguity and building structure in evolving organizations.
• Results-driven, with a bias for action and accountability.
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Excellent interpersonal and customer service skills.
• Excellent organizational and time management skills and attention to detail.
• Proficient in Microsoft Office Suite or related software

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in engineering, Business, Operations, or a related field; MBA or Master’s preferred.
• 3-5 years of experience in manufacturing, operations, or continuous improvement, preferably in a multi-site or matrixed industrial environment.
• Deep understanding of Lean principles (e.g., 5S, value stream mapping, standard work, visual management, PDCA, SMED, A3 problem-solving).
• Demonstrated success leading cross-functional kaizen events and system-wide CI initiatives.
• Understanding of basic ops finance, including P&L impact, cost drivers, and fixed vs. variable costs
• Strong facilitation, project management, and communication skills.
• Experience working in or with a formal business system (e.g., DBS, CBS, strongly preferred)
• Exceptional communication and interpersonal skills with the ability to influence stakeholders at all levels.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Willingness to travel (~25%) across IEM’s manufacturing locations.

Physical Demands: Activities: Sitting – 60% Walking/Standing – 40%

Lifting: Must be able to lift up to 20lbs.

Vision: Long periods of close work on a computer screen.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Climate controlled office and non-climate-controlled production floor.

Position Summary:

IEM is currently seeking a Manufacturing Engineer for our Jacksonville, FL location and will report into the Senior Manager of Manufacturing Engineering. We are seeking a hands-on and detail-oriented Manufacturing Engineer with experience working in a medium to high-mix volume manufacturing environment. This role is responsible for driving process improvements, implementing standard work, and leading continuous improvement initiatives using structured problem-solving and Kaizen methodologies. The ideal candidate thrives in a fast-paced, team-oriented setting and has a passion for lean manufacturing and operational excellence.

Key Responsibilities:            

• Design, optimize, and implement manufacturing processes to improve quality, efficiency, and safety.
• Lead and participate in Kaizen events, root cause problem solving (8D, A3, DMAIC), and continuous improvement projects.
• Develop and maintain standard work instructions for production processes.
• Use data-driven analysis (SPC, Pareto, time studies) to identify and resolve process bottlenecks or defects.
• Collaborate with cross-functional teams including Quality, Operations, and Supply Chain to introduce new products and process changes.
• Support equipment selection, process validation, and layout optimization for lean flow.
• Lead PFMEA, control plans, and risk assessments for manufacturing processes.
• Ensure processes comply with quality, safety, and environmental standards.
• Train and mentor operators and technicians on process changes and lean tools.

Qualifications:

• Bachelor's degree in Mechanical, Industrial, or Manufacturing Engineering (or related technical field).
• 3–7 years of experience in a manufacturing or process engineering role. Proven experience with Kaizen, standard work, time studies, line balancing, material flow, and structured problem-solving tools (A3, 5-Why, Fishbone, PDCA, etc.).
• Strong working knowledge of Lean Manufacturing and/or Six Sigma principles.
• Experience with ERP/MES systems, engineering change control, and work instruction platforms.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
• Proficient in Microsoft Office and engineering tools such as AutoCAD, SolidWorks, or equivalent.
• Strong interpersonal, facilitation, and communication skills.

Preferred Qualifications:

• Lean/Six Sigma certification (Green Belt or higher).
• Experience in electrical equipment, assembly-based, or industrial manufacturing environments.
• Familiarity with ISO 9001 or related quality management systems.

IEM is currently seeking a Manufacturing Engineer – Metal Fabrication (E2) to support the commissioning, implementation, and optimization of metal fabrication manufacturing processes within our rapidly expanding switchgear operations. This intermediate-level role involves independent execution of equipment launches, training development, and process optimization activities.

Please note: This position requires 100% onsite presence in our Jacksonville sites and does not offer remote work. 

KEY RESPONSIBILITIES

• Support installation, commissioning, and validation of metal fabrication equipment (CNC punching, press brakes, welding, powder coating, wire processing, and busbar equipment)
• Coordinate with equipment vendors during setup, FAT/SAT, and production ramp-up
• Assist with manufacturing cell layout, material flow, and facility readiness
• Support operator and maintenance training during equipment launch
• Develop, evaluate, and improve manufacturing methods, utilizing knowledge of product design, materials and parts, fabrication processes, tooling and production equipment capabilities, and quality control standards
• Apply lean manufacturing principles to improve safety, ergonomics, and process stability
• Implement and maintain OEE systems to track and improve machine efficiency
• Analyze incidents and quality issues, define and implement corrective actions
• Participate in automation initiatives by employing robotic manufacturing, material handling, and inspection.
• Implement preventative maintenance programs to reduce machine down times.
• Develop standard work, SOPs, and training materials for operators and technicians
• Collaborate with operations, quality, supply chain, facilities, and EHS teams
• Occasional travel to vendors or other IEM facilities as required

QUALIFICATIONS

Required:

• Bachelor’s degree in mechanical, manufacturing, or industrial engineering, or related technical field
• Must have knowledge of CNC machines, metal forming, fabrication processes, and their requirements.
• Minimum 3-year experience in a related manufacturing environment.
• Experience in 3D CAD/CAM Software (Solidworks preferred)
• Competency in GD&T required
• Strong communication skills and ability to work in an on-site production environment
• Excellent problem-solving skills and analytical thinking ability

Preferred:

• Exposure to equipment commissioning or production ramp-up
• Familiarity with Lean manufacturing tools (OEE, SPC, etc.)
• Experience working with CNC equipment OEMs such as Amada or similar
• Ability to manage multiple projects and assignments with high level of autonomy and accountability for results
• Knowledge of machinery design

We are seeking a Manufacturing Engineer - Early Career (E1) to support the commissioning, implementation, and optimization of metal fabrication manufacturing processes within our switchgear operations. This entry-level role focuses on supporting equipment commissioning, training, and early-stage process development under guidance from senior engineers.

Please note: This position requires 100% onsite presence in our Jacksonville sites and does not offer remote work. 

KEY RESPONSIBILITIES

• Support installation, commissioning, and validation of metal fabrication equipment (CNC punching, press brakes, welding, powder coating, wire processing, and busbar equipment)
• Coordinate with equipment vendors during setup, FAT/SAT, and production ramp-up
• Assist with manufacturing cell layout, material flow, and facility readiness
• Develop standard work, SOPs, and training materials for operators and technicians
• Support operator and maintenance training during equipment launch
• Analyze production data to identify opportunities for efficiency, quality, and throughput improvements
• Apply Lean manufacturing principles to improve safety, ergonomics, and process stability
• Collaborate with Operations, Quality, Supply Chain, Facilities, and EHS teams
• Support future equipment procurement, expansion, and optimization initiatives
• Occasional travel to vendors or other IEM facilities as required

QUALIFICATIONS

Required:

• Bachelor’s degree in mechanical, manufacturing, or industrial engineering, or related technical field
• Experience in a manufacturing or process engineering environment
• Experience in 3D CAD/CAM Software (Solidworks preferred)
• Strong communication skills and ability to work in an on-site production environment
• Excellent problem-solving skills and analytical thinking ability

Preferred:

• Experience with metal fabrication processes and equipment
• Exposure to equipment commissioning or production ramp-up
• Familiarity with Lean manufacturing tools

Experience working with CNC equipment OEMs such as Amada or similar

At IEM, we’re not just growing – we're thriving! Our rapid expansion means new opportunities are always on the horizon. If you’re someone who gets excited by making an impact through interesting challenges, you’ll feel right at home. IEM is currently seeking a Senior Continuous Improvement Engineer for our Jacksonville, FL locations and will report into our Continuous Improvement Manager. Join our transformation journey as a lean professional supporting kaizen activities, standard work documentation, and data-driven process improvement. This is a hands-on role ideal for candidates with a passion for lean manufacturing and a desire to grow in a structured CI environment. 

Please note: This position requires 100% in-office presence in our Jacksonville offices and does not offer remote work. 

Key Responsibilities:  

• Plan & lead cross-functional kaizen events focused on lean fundamentals, standard work, visual management, flow, problem-solving and strategic growth/ capacity initiatives
• Drive the implementation of tools and processes across operations, supply chain, engineering, and commercial functions 
• Develop internal capability by training and coaching team members/ leaders in lean thinking, daily management and continuous improvement practice
• Create and execute improvement roadmaps based on assessments of the business system maturity  
• Enable teams to embrace standardization, accountability, and data-driven decision making
• Identify, document and disseminate internal best practices 
• Will be expected to perform additional duties as assigned

 Qualifications:  

• Bachelor’s degree in Engineering, Business, Operations, or a related field; MBA or Master’s preferred
• 7–10+ years of progressive experience in a manufacturing, operations, or continuous improvement, preferably in a multi-site or matrixed industrial environment
• Proven understanding of Lean Principles (e.g., 5S, value stream mapping, standard work, visual management, PDCA, SMED, A3 problem solving)
• Demonstrated success leading cross-functional kaizen events and system-wide CI initiatives
• Proven understanding of basic ops finance, including P&L impact, cost drivers, and fixed vs. variable costs
• Strong leadership, communication, and project management skills, with a track record of cross-functional collaboration and mentoring junior engineers
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

Position Summary:

IEM is currently seeking a Manufacturing Engineer (Senior-level) for our Jacksonville, FL location and will report into the Senior Manager of Manufacturing Engineering. The Manufacturing Engineer (Senior-level) is a key technical leader responsible for driving strategic initiatives and delivering robust, scalable, and cost-effective manufacturing solutions. This role oversees the development, optimization, and support of advanced manufacturing processes, with a focus on operational excellence, automation, and continuous improvement. The Manufacturing Engineer (Senior-level) will lead cross-functional efforts to implement cutting-edge technologies, ensure regulatory compliance, and achieve world-class performance in quality, safety, and throughput. This position demands deep expertise in Lean, Six Sigma, process validation, and smart manufacturing systems, as well as strong leadership and mentoring capabilities.

Key Responsibilities:

• Lead the design, development, and deployment of advanced manufacturing processes and production systems across new and existing product lines.
• Drive automation and Industry 4.0 initiatives to enable smart, data-driven manufacturing and improve operational agility.
• Serve as the technical authority in cross-functional teams involving operations, quality, R&D, and supply chain to ensure product manufacturability, scalability, and cost-effectiveness.
• Facilitate and lead high-impact kaizen events, root cause investigations (RCA), and the implementation of corrective/preventive actions (CAPA).
• Develop and maintain comprehensive documentation including process flow diagrams, SOPs, work instructions, and training guides to ensure consistency and compliance.
• Optimize production line layouts, material flow, and takt time using Lean methodologies to increase efficiency and reduce waste.
• Own and drive continuous improvement of key performance indicators (KPIs) such as yield, cycle time, scrap rate, and OEE (Overall Equipment Effectiveness).
• Lead capital project initiatives including equipment selection, procurement, commissioning, and validation (IQ/OQ/PQ).
• Ensure all processes and equipment meet applicable safety, quality, and regulatory standards (e.g., ISO, UL, OSHA, FDA as applicable).
• Champion cost reduction strategies through design for manufacturability (DFM), value engineering, and process automation.
  
  Qualifications:
• Bachelor’s degree in Mechanical, Industrial, or Manufacturing Engineering; Master’s degree or advanced technical certifications (e.g., Lean Six Sigma Black Belt) strongly preferred.
• 7–10+ years of progressive experience in a manufacturing engineering role, ideally within high-volume or complex electromechanical production environments.
• Proven expertise in Lean Manufacturing, Six Sigma, Standard Work, process mapping, and statistical process control (SPC).
• Proficient with CAD software, ERP systems, and manufacturing execution systems (MES); experience with digital manufacturing tools and data analytics is a plus.
• Demonstrated hands-on experience with automation systems, robotics, PLCs, machine vision, or other Industry 4.0 technologies.
• Strong leadership, communication, and project management skills, with a track record of cross-functional collaboration and mentoring junior engineers.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
• Strategic thinker with a continuous improvement mindset and a passion for driving operational excellence.

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Position Summary

The Switchgear Application Expert is the senior technical escalation point for complex pre‑sales and post‑sales inquiries related to IEM’s low- and medium-voltage switchgear, switchboards, panelboards, and related distribution products. The role provides Tier‑2 and Tier‑3 support across Pre‑Sales, Order Review, Engineering, Production, Field Services, Quality, Product Management, and Customer Support, ensuring that solutions are technically sound, compliant with codes/standards and UL procedures, and manufacturable at scale. The Application Expert combines deep protection & controls, three‑phase power, and standards knowledge with strong cross‑functional collaboration to de‑risk projects, resolve field issues, and drive continuous improvement.

Ideal Candidate Profile

• Seasoned application or engineer with strong power systems with OEM background and familiar with LV and MV distribution equipment who enjoys being the “go‑to” technical expert.
• Comfortable reviewing complex specifications, single‑line diagrams, CDEs, and relay schemes, and explaining trade‑offs to both technical and non‑technical stakeholders.
• Thrives in a fast‑paced environment balancing urgent escalations with long‑term improvements to standards, tools, and processes.

Key Responsibilities

1. App Expert / Cross‑functional Technical Leadership

• Serve as the primary Application Expert for complex and non‑standard applications of IEM switchgear and related products.
• Act as a technical liaison between Sales, Estimation, Engineering, Production, Field Services, Quality, and Product Management, ensuring consistent interpretation of standards, UL procedures, and IEM practices.
• Identify recurring technical issues and lead or support initiatives to improve standard designs, tools, and documentation.

1. Pre‑Sales Inquiries

• Support Estimation and Inside Sales by validating complex CDEs, custom enclosure footprints, and utility‑interface requirements against IEM standard offerings and UL procedures.
• Review IEM quotes and CDEs for alignment with customer specifications, codes, and IEM practices; provide clear technical clarifications and risk flags.
• Perform in‑depth technical reviews for projects with high technical P&C requirements, paralleling controls, unusual system topologies, or non‑standard configurations.
• Determine when proposed solutions fall outside standard UL procedures or IEM product offerings and coordinate with Development / R&D / Product Engineering to define acceptable alternatives or exceptions.

1. Product Team Support

• Provide structured feedback to Product Management and R&D based on trends in pre‑sales questions, production issues, and field events.
• Participate in product roadmap and design reviews as the “voice of application,” ensuring new offers are practical to apply, commission, and service.
• Support validation of new features or product lines through application testing, documentation review, and internal training for Sales, Engineering, and Field Services.

1. Production Support

• Review and advise on installation methods and minor drawing clarifications when production questions arise.
• Evaluate production/installation defects to determine whether material replacement or limited rework is required.
• Lead major technical reviews when production or QC identifies issues that may impact code compliance, UL procedure adherence, safety, or functionality.
• Confirm that electrical and mechanical designs meet applicable codes, standards, and IEM UL procedures; propose robust solutions that minimize shipment delays, rework, and added cost.
• Act as mediator between Engineering, Production, and QC on complex issues, driving clear decisions and documented resolutions.

1. Engineering Support

• Support design engineers with general design reviews and returned customer submittal comments; clarify specifications and ensure project requirements align with IEM standard practices and UL procedures.
• Confirm UR components are correctly selected and within applicable UL files.
• Own major technical reviews that require deeper analysis, research, and justification to meet challenging design or specification requirements.
• Provide expert guidance on power system configuration, protection & controls, and communication architectures for complex projects.

1. Order Review

• Review order entry and acknowledgment forms against the approved quote, CDE, specifications, and single‑line diagrams; identify discrepancies early and work with Engineering to define technical solutions.
• Collaborate with Engineering and Sales to review “show‑stopper” items identified during Tier‑2 review that cannot be resolved without customer buy‑in.
• Define technically sound alternatives, articulate risks and constraints, and support customer discussions as needed.

1. Customer Support (Post‑Sales)

• Address advanced customer questions on submittals, dimensional changes, and specification clarifications that are not yet formal service issues.
• Provide troubleshooting guidance on equipment based on drawings, settings, and documentation prior to Service engagement.
• Lead complex customer escalations involving design interpretation, protection & controls performance, or systemic issues.
• Participate in technical meetings and root‑cause discussions with key customers and internal stakeholders, ensuring a strong technical basis for decisions.

1. Field Services Support

• Provide diagnostic support for high‑profile site events (e.g., mis‑operations, major outages, arc‑flash incidents, or site stoppages).
• Analyze relay/event logs, test reports, and site conditions to identify root causes and recommend corrective and preventive actions.
• Assist in preparing in‑depth corrective action reports, including independent research and coordination with Engineering, Quality, and Product teams.

1. Quality Support

• Support QC teams on testing requirements, guidelines, and interpretation of standards and UL procedures.
• Complete assigned nonconformance investigations, including analysis of cause, risk, and preventive actions.
• Provide technical research and feedback on major quality events, including arc‑flash or site stoppage incidents, and translate findings into updates to standards, templates, or training.

Qualifications

• Bachelor’s degree in electrical engineering (BSEE) or equivalent technical experience.
• 5+ years of experience in application engineering, design engineering, or field service for low- and/or medium-voltage switchgear, switchboards, or related power distribution equipment.
• Strong knowledge of three‑phase power systems, protection and control schemes, and communication protocols commonly used in power systems.
• Solid understanding of applicable codes and standards (e.g., NEC, UL 891/1558/508A, IEEE/ANSI) and how they apply to IEM products and UL procedures.
• Proficiency in reading and interpreting single‑line diagrams, schematics, wiring diagrams, and mechanical assembly drawings; AutoCAD experience strongly preferred.
• Demonstrated ability to perform structured root‑cause analysis and to lead cross‑functional investigations.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non‑technical stakeholders.
• Proven track record of managing multiple priorities in a fast‑paced, project‑driven environment.

Preferred

• Experience with power system analysis and protection coordination tools.
• Prior experience in a deep technical support, field service, or product engineering role for LV/MV equipment.
• Familiarity with data center, industrial, or utility applications where high reliability and availability are critical.

Workplace Conditions

• Onsite or remote role with primary collaboration with the Application Engineering team, Sales, Engineering, Production, Field Services, and Product Management.
• Occasional meetings with colleagues across time zones may require flexibility in working hours.
• Travel expectations: Minimal; may include periodic visits to manufacturing facilities, project sites, or customer locations for investigations or technical meetings.

Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact this is the role for you.

Responsibilities:

Customer Integration:

• Become a trusted advisor and technical expert for assigned enterprise accounts
• Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
• Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
• Proactively identify and address potential manufacturing challenges
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities

Order Fulfillment and Quality:

• As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
• Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
• Manage projects to successful completion, overseeing production, and ensuring on-time delivery
• Handle critical communications, order changes, and escalations related to customer orders
• Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance

Sales and Account Growth:

• Partner with Enterprise Sales Executives to drive account growth and retention
• Identify opportunities for expanding Xometry's services within existing accounts
• Provide technical expertise and support during the sales process
• Gather customer insights and feedback to inform sales strategies

Qualifications:

• Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required
• 7+ years of experience in manufacturing, product development, and project management
• Experience in the aerospace industry is highly preferred
• Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications
• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
• Proficiency in modelling and drafting software such as Solidworks
• Excellent communication, interpersonal, and problem-solving skills
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day trips

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