PURPOSE OF POSITION

The Test Engineer is responsible for designing, developing, and executing test procedures for IEM products and components. This role ensures product quality and performance by analyzing test results, identifying issues, and leading extensive troubleshooting efforts, while supporting the development of robust test processes and driving continuous improvement across the test organization.

ESSENTIAL FUNCTIONS

• Design and develop test procedures and protocols.
• Execute functional and electrical testing on products and components.
• Collaborate with engineering and production teams to resolve product issues.
• Analyze test data and identify trends, issues, and root causes.
• Develop and improve testing methods and processes.
• Support troubleshooting and failure analysis.
• Ensure compliance with safety standards and testing procedures.
• Maintain accurate test documentation and reports.
• Perform other duties as assigned.
• Relay protection and trip function testing.
• Troubleshoot and resolve wiring errors, component failures, and control logic issues.
• Recommend upgrades or new test technologies to improve accuracy, capability, and efficiency.
• FWT Support (Factory Witness Testing).
• Provide technical explanations, perform test demonstrations, and address questions or issues that arise during FWT events.

SUPERVISION OF PERSONNEL

None.

COMPETENCIES

• Strong understanding of electrical systems and testing methods.
• Experience developing test plans, drawings, and technical documentation.
• Ability to read and interpret schematics and technical drawings.
• Experience with lean or Six Sigma methodologies is a plus.
• Experience with automated test systems (LabVIEW, Python, NI, etc.)
• Familiarity with PLC systems or embedded systems testing.
• Background in high-reliability industries (aerospace, defense, medical devices).
• Attention to detail and documentation accuracy.
• Clear and professional communication.
• Safety-conscious behavior with strict adherence to NFPA 70E and departmental safety standards.
• Problem-solving and analytical thinking.

EDUCATION AND EXPERIENCE

• Associate’s or Bachelor’s degree in Electrical Engineering or related field preferred.
• 4+ years or experience in testing, engineering, or related field.

PHYSICAL / MENTAL / ENVIRONMENTAL

Physical Demands:

Activities: Sitting, Walking/Standing

Lifting: Frequently lift to 50 lbs.

Bending: Must be able to bend, squat, crawl, and climb.

Vision: Long periods of close work on a computer screen; ability to see small or detailed items.

Mental Demands: Interpret, analyze, research, and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust, and fumes.

Xometry is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded within our most strategic accounts, acting as an extension of their engineering teams. This role is a unique blend of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work very closely with Sales to drive growth and ensure customer satisfaction.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact this is the role for you.

Responsibilities:

Customer Integration:

• Become a trusted advisor and technical expert for assigned enterprise accounts
• Weekly onsite visits at customer and partner locations, building relationships and understanding their needs
• Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform
• Proactively identify and address potential manufacturing challenges
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities

Order Fulfillment and Quality:

• As customer projects are awarded to Xometry, ensure orders are directed to the most qualified manufacturers within our network
• Conduct monthly on-site audits of manufacturing partners to ensure they meet Xometry's quality standards and customer specifications
• Manage projects to successful completion, overseeing production, and ensuring on-time delivery
• Handle critical communications, order changes, and escalations related to customer orders
• Monitor customer-specific dashboards to track order progress, delivery metrics, and quality performance

Sales and Account Growth:

• Partner with Enterprise Sales Executives to drive account growth and retention
• Identify opportunities for expanding Xometry's services within existing accounts
• Provide technical expertise and support during the sales process
• Gather customer insights and feedback to inform sales strategies

Qualifications:

• Bachelor's degree in Mechanical Engineering or a closely related field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required
• 7+ years of experience in manufacturing, product development, and project management
• Experience in the aerospace industry is highly preferred
• Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications
• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred
• Proficiency in modelling and drafting software such as Solidworks
• Excellent communication, interpersonal, and problem-solving skills
• Experience with CRM systems such as Salesforce
• Proficiency in Google Suite and Microsoft Office Suite
• Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day trips

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