Customer Support Jobs in Cote d'Ivoire.
All active Customer Support roles based in Cote d'Ivoire.
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Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We’re looking for a Corporate Merchant Field Officer who will be responsible for assessing the merchant network periodically and identifying execution issues and risks in order to help improve the quality of our service and the level of reliability of our merchant network.
In this role, you'll;
- Make daily field visits to ensure that the corporate network is working properly.
- Monitor the activity of merchants and make sure they are transacting.
- Check the conformity of Wave branding, materials or operations.
- Visits and analyze corporate merchants as a Wave customer.
- Inspects the merchant environment to detect possible concerns and areas for improvement.
- Performs transactions as a regular customer and asks specific questions to assess service quality and compliance.
- Analyze and report merchants’ behavior and answers.
- Develops the report (questionnaire) with the full experience of each merchant visited.
- Follow up on field activation and promotion activities and gather data as per the provided template.
- Analyze the corporate teams' adherence to processes and policies through random calls.
- Executes other internal audit admin tasks as may be assigned.
- Training of corporate or raise their awareness of processes, business app or best practices.
- Check and monitor compliance with commitments (service quality, deadlines, equipment, etc.).
- Be able to support for corporate deployment, corporate setup.
Requirements
- At least 2 years of experience in field roles, assessing service quality or conducting surveys/data collection
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Good written communication.
- Great attention to detail.
- Outstanding memorization abilities.
- Well-organized and flexible.
- Ability to conduct duties discreetly and impartially.
- Good training skills.
- Good knowledge of google forms, sheet etc.
- Fluency in French. English will be a plus.
Key details
- Location: You'll work from our office in CI and may travel to field locations.
- Work authorization in CI is required
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work
- Airtime reimbursement
- Free food and a beautiful office space
You might be a good fit if you
- Have worked in the field - either in selling, network management, communication or distribution.
- Are result-oriented, with an engaging personality and a good ability to build trust.
- Communicate effectively and often, both in writing and in person, to the point of over-communication.
- Are detail-oriented and seek to achieve excellence in everything you do.
- Adjust quickly to changing conditions and any environment.
- Great at data gathering, reporting and analytics to draw insightful conclusions.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Country Growth Operations Lead
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
We are looking for a Country Growth Operations Lead who will be based in one of our early-stage countries in West Africa, who will lead our efforts to expand our user base and manage user acquisition strategies in the allocated countries. This role involves leading both user growth operations and agent operations/agent liquidity to help grow a market from an early stage to 1 million monthly active users.
The Country Growth Ops Lead will report to the Head of Scaling Operations and work closely with the Chief Executive Officer and Country General Manager/Director of Operations.
In this role, you'll;
- Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
- Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
- Enhance distribution processes through partnership with product and engineering teams, leveraging technology and data.
- Oversee agent network operations, including acquisition, setup, and liquidity management, to support distribution and meet user demand.
- Build and lead high-performing teams, fostering a culture of excellence and innovation.
- Manage business and financial KPIs in alignment with overall business objectives.
- Champion Wave's values, leading by example and embedding them within the team culture.
Key Details
- Location: At one of our early-stage countries in Africa, with a focus on West Africa. You must be willing to relocate to the primary growth country for up to one year, with periodic returns home after each trimester.
- Travel: Anticipated travel requirements of 60-80% within a designated, growth-focused market.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
Requirements
- 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
- Language: Bilingual proficiency is mandatory, with exceptional written and verbal communication skills in both English and French.
- Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
- Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.
You might be a good fit if you
- Are deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition and are metrics-oriented and experienced in leading teams towards KPIs.
- Are proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development.
- Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals.
- Build strong relationships and bring out the best in people.
- Excel at leadership and enjoy managing diverse and large field ops teams.
- Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
- Think from first principles about how things should work.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done.
- Adjust quickly to changing priorities and conditions.
#LI-MM1
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We are going through an extremely exciting period of growth in the Customer Support team and are looking for a Support Team Lead to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.
As a support team leader, you will be the contact point for our support team members, so you are expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects and training.
In this role, you'll:
- Ensure the smooth functioning of customer support services at Wave.
- Manage and coordinate support team representatives and support team group leads.
- Build user loyalty by being the voice of Wave when users call in for support or more information.
- Manage the Support team, including their schedule, and carry out their performance reviews.
- Provide training and refresher courses for the support team to ensure they strengthen their skills and knowledge.
- Assess and communicate human resources and material needs to achieve all support-related activities.
- Work with different product teams to improve customer experience, tools, and processes.
- Prepare periodic reports on the support activity.
- Participate and lead interview processes for new hires.
- Make sure OKRs are achieved, and processes are respected.
- Ensure quality service for all Wave users.
- Report bugs detected to engineers.
Key details
- Location: Bouaké, Côte d'Ivoire
- Contract type: Permanent.
- Work authorization in Côte D’Ivoire is required.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Seven years plus experience in customer service or call center operations with at least 4 years of experience leading a team.
- A Bachelor's degree or above in Communications, Business Administration, or any other related field. A degree in Management or training in team leading is a plus.
- Strong proficiency in French & English. Other languages or local languages may be an asset.
- Experience working at an international company.
You might be a good fit if you
- Have proven experience in managing a service and support-focused team culture.
- Love being the first line of support and troubleshooting issues.
- Have in-depth knowledge of performance metrics.
- Are an excellent communicator, both oral and written.
- Are able to multitask efficiently under time pressure.
- Are able to work with cutting-edge technology and assimilate information rapidly.
- Have good organisational and time-management skills.
- Can adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Our organization is growing quickly, creating demanding roles with ample room for professional and personal growth. We have launched several business products and are looking to scale up acquisitions for these products. We're looking for a Sales Group Lead who's resourceful, organized, and proactive about getting things done. You'll be responsible for building and implementing a sales strategy and managing our Sales Representatives team in Côte d’Ivoire.
In this role, you'll;
- Be responsible for bringing on and managing relationships with key organizations for Wave business products, including APIs, bulk payment, cash collection, and merchant payments.
- Manage a team of sales representatives responsible for growing the portfolio of organizations using Wave's business products.
- Be revenue-focused on how we can cross-sell products to our clients, evangelize the products, and be personally involved in acquiring businesses.
- Own plans and strategies for acquiring businesses and achieving the company's sales targets.
- Document and share progress on the sales pipeline to support organizational planning, financial forecasting, budgeting, and strategic planning.
- Establish the inbound lead requirements needed to meet your sales objectives.
- Establish and foster partnerships and relationships with key customers both externally and internally.
- Build a process and funnel for prospecting, negotiation, onboarding, activation, and expansion (or something that can resume the sales value chain?)
- Work collaboratively across teams - including Compliance, Engineering, Product, and Marketing
Key details
- Location: You'll work from our office in Abidjan and may travel to field locations within Cote d'Ivoire.
- Work authorization in Côte d'Ivoire.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space
Requirements
- Fluent in English & French.
- A degree in Sales, Marketing, or any related field.
- Previous experience in sales/business development.
- 7+ years of experience in sales, especially in mobile money/financial services.
- Worked in the field force with a proven track record in building segmentation and targeting.
- Successfully managed a sales team with experience in sales coverage models and quota setting.
- Demonstrated analytical abilities and problem-solving skills.
- Industry experience and use of a CRM
You might be a good fit if you
- Have developed functional systems to drive your work independently.
- Have a great network and business contacts.
- Have strong financial acumen.
- Are metrics/results-driven
- Are Tenacious
- Have previous sales experience for B2B products.
- Have good management experience.
- Are strong at building relationships
- Experience driving partnerships with companies in the primary and secondary economic sectors
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
As a Payment Sales Representative, you will be part of the Corporate team and will be responsible for prospecting and acquiring new corporate businesses. You will also help create revenue-generating commercial products that corporates will appreciate to increase our non-P2P revenue.
In this role, you'll;
- Source business partnerships for Wave's business products.
- Participate in the elaboration of the sales strategy.
- Figure out how we grow our business customer base day after day.
- Build relationships to enable Wave to grow and operate effectively in Côte d’Ivoire.
- Provide feedback from daily activities.
- Support the Payment strategy in specific locations within Côte d’Ivoire.
- Prospect and acquire new corporates at targeted locations.
- Provide feedback from daily field operations that impact other departments and activities, such as marketing and agent management teams.
- Supporting the growth of our operational activities - figuring out how we can grow our merchant customer base day after day within an assigned region of Côte d’Ivoire.
Key details
- Location: You'll work from our office in Abidjan.
- You must have work authorization in Côte d’Ivoire.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluent in French, with a good command of English.
- Bachelor's degree in Sales, Administration, or Business Management.
- At least 3 years experience in a similar position.
- Worked in the field force with a proven track record in building segmentation and targeting.
- Demonstrated analytical abilities and problem-solving skills.
- Industry experience and use of a CRM.
You might be a good fit if you
- Have strong sales skills.
- Have a strong network or pipeline of potential corporate clients.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are client-oriented and have strong interpersonal skills.
- Are a diplomatic speaker.
- Have a teamwork spirit.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
Are you passionate about developing people with an obsession to offer world-class customer experience? We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Lead to join our thrilling journey ahead.
You will be responsible for managing a team of more than 15 Support Quality & Training Officers, focusing on the Customer Service department processes. Your goal is to ensure that all customer contacts align with our values and deliver the best customer experience.
In this role, you'll:
- Manage and update knowledge management systems in line with quality standards, protocols, product, and process changes.
- Document and provide guidance on new and existing processes and standards within the Customer Service department.
- Create and deliver training materials, ensuring materials are recorded and accessible.
- Develop analytical reports linking quality performance with customer satisfaction, complementing regular reporting and sharing insights with relevant managers.
- Collaborate across departments for projects and training initiatives.
- Execute the Quality Framework alongside Quality & Training Officers, ensuring quality results meet expectations.
- Lead, support, guide, and develop the Quality & Training Officers reporting to you.
Key details
- Location: Abidjan & Bouaké.
- Contract type: Permanent.
- Work authorization in Côte d'Ivoire is required.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
- We help you live your fullest life now! We subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluency in French and English.
- A Bachelor's degree.
- 5 years of experience in customer service or call centre operations, with at least 3 years of experience in a leadership coaching position.
- Strong knowledge of customer service processes.
You might be a good fit if you
- You can discern priority tasks.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Are comfortable defaulting to over-communication and overreaching in coordination.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Are client-oriented and have strong interpersonal skills.
- Ability to schedule training sessions via Zoom or Google Meet tools.
- Are a diplomatic speaker.
- Have a teamwork spirit.
- Are available every day of the week, including weekends, if necessary.
- You have significant experience training large teams.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to apply?
Apply to Wave
About Zipline
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
About You and the Role
We are seeking a strategic, mission-driven Country Director to oversee and grow Zipline’s entire business in Côte d’Ivoire. This is the most senior role in-country, responsible for the P&L, commercial success, operational excellence, and long-term sustainability of our presence. This role reports directly to the CEO, Africa.
As the Country Director, Côte d’Ivoire, you will own the full performance of the business—from revenue growth and customer expansion to operational reliability and stakeholder satisfaction. You will directly manage operating units around the country, ensuring that Zipline consistently meets high standards of service quality, safety, and customer delight.
You will be the face of Zipline in Côte d’Ivoire, cultivating relationships with government partners, development organizations, funders, and key decision-makers. At the same time, you will be the internal driver of strategy, alignment, and accountability, ensuring that the business thrives by serving customers exceptionally well and building deep, lasting value for the country.
A strong candidate brings significant leadership experience, commercial instincts, operational understanding, and the ability to guide a complex business toward growth and impact.
What You’ll Do
Business Ownership & Leadership
- Own the overall health, performance, and growth of Zipline Côte d’Ivoire, including revenue, costs, service quality, and customer outcomes.
- Hold full P&L responsibility, ensuring the business is financially sustainable and primed for long-term expansion.
- Directly manage and coach Zipline Distribution Center (“Nest”) Operations Leads, ensuring operational excellence, reliability, and safety standards are consistently met at our nests across the country.
- Develop and execute annual business strategies and plans aligned with Zipline’s global priorities and the Côte d’Ivoire market, partnering closely with functional leads in Logistics, Procurement, New Deployments, Finance, Legal, HR, Recruiting, IT, Marketing, Engineering, Regulatory, and more.
- Lead cross-functional decision-making, risk assessments, and resource prioritization for the country.
Customer Experience, Partnerships & Growth
- Own the full customer lifecycle in the public and private sector—from initial engagement and contracting to implementation, scaling, and long-term partnership expansion.
- Lead impact, economic value, and solution-design conversations with clients, ensuring Zipline’s services deliver meaningful health, economic, and operational outcomes.
- Design and execute plans to integrate Zipline’s logistics and data services into government systems and partner workflows for maximum return on investment.
- Drive pipeline growth across health, agriculture, and additional sectors that can benefit from Zipline’s infrastructure.
- Strengthen relationships with government agencies, funders, development partners, and implementing organizations to support growth and national adoption.
Internal Leadership & Strategic Alignment
- Work closely with Zipline’s global and regional leadership—including the CEO, Africa—to shape the country’s long-term strategy, growth roadmap, and operational model.
- Ensure strong alignment and collaboration between commercial, operational, regulatory, and global teams.
- Serve as the key conduit of market insights, customer feedback, and operational realities to influence product, strategy, and global decision-making.
- Foster a culture of accountability, customer obsession, team development, and continuous improvement across the Côte d’Ivoire organization.
What You’ll Bring
- 8+ years of experience in business leadership, sales, partnerships, operations, or government affairs
- Experience managing teams and leading a business unit or P&L strongly preferred
- Proven track record of driving both revenue growth and operational performance
- Experience selling complex solutions or working with government and development partners (preferred)
- Strong strategic, analytical, and execution capabilities
- Ability to deeply understand customer needs and design solutions that deliver clear value
- Exceptional communication, relationship-building, and presentation skills
- Adaptability, creativity, and self-motivation
- A collaborative leadership style and a commitment to customer success
- Fluency in French & English required
Ability to travel: Up to 50%
What Else You Need to Know
Please Note
We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.
Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.
If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at security@flyzipline.com upon receiving a suspicious offer or claim.
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