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Technical Account Manager
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Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.
The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
Location: Based in Rome (Work from Home combined with face-to-face customer visits)
What You'll Do
- Provide input to the writing of proposals and Statements of Work
- Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
- Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
- Assist with assessment and design of solutions as well as post-installation issues
- Assist with Veeam Software solution implementation effort estimation
- Create white papers, solutions guides, best practices, custom documentation, etc.
- Deliver onsite knowledge transfer on Veeam Software solutions
- Document configuration and completed activities
- Analyse installed environments and guide optimal Veeam Software configurations
- Facilitate communication between client and Veeam support
- Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
- Provide input for improvement of process and documentation
- Overnight business stays to meet company goals and objectives
What You'll Bring:
- VMware VCP, Microsoft MCSE or equivalent experience
- Prince 2, ITIL, PMP, or equivalent experience
- Bachelor’s Degree in technology required (A combination of education and experience will be considered)
- Hands-on experience with Veeam’s Core products
- Proven Consulting and Project Management experience
- Excellent communication, interpersonal and relationship-building skills
- Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
- Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
- Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
- Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
- Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
- Experience with Data Management, Data Protection, Data Analytics
- Extensive experience with Data Center, Business Continuity and Operating Systems
- Experience successfully managing multiple simultaneous projects and accounts
- Working knowledge of Cloud technologies, capabilities, and protocols
- Business proficient in Italian and English
What You'll Get:
- 26 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Statutory pension and illness coverage via INPS contributions
- Private medical insurance for employees and dependents
- Life and disability insurance with enhanced coverage
- Accidental death and disability coverage with increased benefit for Dirigenti roles
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If the applicant is permanently present outside Italy, Veeam reserves the right to decline consideration of the application for the job. A remote job is only possible in case the employee is located in Italy.
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By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
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Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Role
To push further our vision of Enterprise AI, we are looking for a senior leader to grow and lead our team of Enterprise Architects.
This high-impact leadership role demands a unique blend of deep technical expertise, people management experience, and executive presence. You will act as an executive sponsor, confidently presenting to customer C-level executives and helping your team translate strategic goals into actionable technical plans.
Your primary goal is to lead and empower a team that supports our growing sales organization in achieving revenue goals. You will ensure your team successfully unlocks technical blockers by fostering close partnerships with leadership across Sales, Value Engineering, Product Management, Data Ops, and Information Security teams.
Measures of Success
Your success will be measured by your team's impact, including new customer acquisition rates, retention, up-selling, and your overarching contribution to the overall sales team and business success.
The work you’ll do:
- Team Leadership: Hire, mentor, and manage a team of Enterprise Architects who define the overall architecture, data, and cloud strategy for our largest client accounts.
- Executive Engagement: Act as an executive sponsor in pre-Sales and post-Sales phases, presenting strategic visions to C-level executives and engaging with customer Architecture and security teams.
- Drive Strategic Innovation: Guide your team to design architectures that drive enterprise modernization, leverage capability mapping, and explore innovative solutions using emergent technologies like Agentic AI.
- Cross-Functional Alignment: Serve as the leadership bridge between our product & engineering teams within Celonis and client teams to ensure the delivery of premier technical services.
- Ecosystem & Readiness: Oversee the assessment of the IT landscape maturity of our customer installed base and ensure your team effectively coaches Celonis account teams and ecosystem partners on architecture, integration, performance, and scalability.
- Thought Leadership: Direct the development of re-usable assets for projects, as well as customer-facing position papers and thought leadership presentations on architecture and innovation with Celonis.
The qualifications you need:
- Experience: 20+ years of relevant experience, including a proven track record of managing Enterprise Architects or technical teams at a top consulting firm or software vendor.
- Strategic Vision: Proven ability to think strategically, guiding your team to connect technical solutions to business value and customer objectives.
- Communication: Excellent written and verbal communication skills, with a proven track record of navigating complex negotiations and presenting to C-level executives.
- Enterprise Architecture Expertise: Demonstrated experience and deep understanding of Capability Mapping, Enterprise Modernization, and Agentic AI.
- Technical Foundation: Strong background in Data Architecture, system integrations, data operations, automation capabilities, and data-related languages (SQL, Python, etc.). You must be able to comfortably switch from discussing high-level architecture strategy to understanding hands-on demo environments.
- Ecosystem Knowledge: Strong understanding of cloud-native architectures, SaaS solutions (Salesforce, SAP, Dynamics CRM, ServiceNow), cybersecurity posture fundamentals, API ecosystems, and legacy on-premise enterprise architectures.
- Education: MSc degree in Computer Science or an equivalent in an Information Technology-related field.
- Languages: Fluency in English is required; an additional language such as Spanish, French, German, or Italian is a strong advantage.
Preferred:
- Celonis Certifications and extensive leadership experience managing projects with OCPM and Case Centric Data Pipelines.
- Industry standard certifications such as AWS/Azure/GCP, ESB / ETL (Mulesoft, Oracle, SAP, Talend, Informatica), or TOGAF/Zachmann.
- Experience spanning at least two domains (e.g., Finance, Manufacturing, Supply Chain, HR) and at least two industries (e.g., Consumer Goods, Banking, Pharma, Aerospace).
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
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Ready to apply?
Apply to Celonis