About the Role: 

Motive is looking for an experienced Technical Account Manager (TAM)  to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be focused on driving technical excellence and delivering a seamless support experience for Motive’s most strategic and complex enterprise customers. This role centers on leading the resolution of high-impact technical challenges, serving as the primary point of escalation for the team, and building trusted relationships with customers through expert guidance and advocacy. As a Senior Technical Account Manager, your workday is focused on a group of high-priority clients who recognize and relate to you as their central point of contact for Motive’s product support issues, including proactive technical support, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices. 

What You’ll Do: 

• In this role, you will be adept at both building relationships and resolving issues at all levels within Technical Support.
• Serve as the senior subject matter expert responsible for troubleshooting, diagnosing, and act as the senior escalation point and subject matter expert for complex, high-impact technical issues faced by enterprise clients, driving resolution for cases that go beyond standard TSE expertise.
• Collaborate extensively with Product, Engineering, Escalations, and specialized support teams to address product-level defects, ensure technical alignment, and expedite escalated case resolution for enterprise accounts.
• Build, foster and maintain relationships with your accounts by proactively monitoring their account and providing them timely updates. 
• Build SQL based queries for proactive identification of device health and monitoring. 
• End-to-end ownership of the most critical customer issues/escalations including initial troubleshooting, identification of root cause, and issue resolution.
• Build a strong working relationship with the Account Management team to manage and set the customer expectations accordingly by focusing on customer satisfaction. 
• Providing feedback to Product teams on common or emerging issues proactively to mitigate potential customer escalations. 
• Be the architect of the account level documentation by ensuring its adaptation. 
• Personalizing customer experience by strengthening customer relationships. 
• Train, coach and provide consultations to your direct team (Technical Support Engineers and TAMs).
• Ensure thorough process and SLA (Service Level Agreement) adherence during multi-channel enterprise support operations, including ownership of urgent, after-hours escalations as required.
• Participate in on-call rotation; be available outside of normal working hours to facilitate customer upgrades and change management practices.

What We’re Looking For: 

• Minimum 2 to 4+ years of experience in Technical Support with increasing responsibility.
• Have a good understanding of the Global Mid-Market/ Strategic/Enterprise market and preferably have hands-on experience in providing them a white-glove customer experience. 
• Proven experience with handling routine change management requests directly reported from the end user – data change, bug fix, consultation etc. 
• Proven ability to deep dive technical problems and diagnose the underlying issues. 
• Experience with doing code reviews for custom configurations for end users by thoroughly analyzing the dependencies utilizing the CMDB/centralized database. 
• Excellent expertise with Root Cause Analysis by using 5 Whys, Fishbone Diagram or Chronological Timeline.
• Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments
• Proven track record of using and implementing programming languages for issue analysis – Python, C/C++, Java etc. 
• Ability to analyze data and identify areas of improvement both in service and product by utilizing SQL. 
• Experience with hardware devices, firmware upgrades, change management and related testing practices.
• Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.
• Technical background with preferred qualifications of Computer Science or Engineering is a must.
• Motivated individuals with eagerness to learn and go above and beyond. 
• Fluent in spoken and written English.
• Team player and can work in a professional environment.
• Expertise with APIs – bonus skillset.  

Who We Are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Onboarding Project Manager - SMB  is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption, and educating customers on the value of our products.

A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

What You'll Do:

• Serve as the primary point of contact for new SMB customers during their implementation phase
• Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, to resolve complex issues and improve customer experience
• Handle a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service 

What We're Looking For:

• 2+ years prior experience in a customer-facing role (sales and/or support)
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
• Demonstrate a clear understanding of what success looks like for customers and Motive
• Effective listening and problem-solving skills
• Excellent communication (both written and verbal) and presentation skills
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
• Ability to build and maintain relationships with clients and their key personnel
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Receptive to feedback, willingness to learn and embrace continuous improvement

Job Description:

Who are we?

Motive is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads. 

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront. 

About the Role:
The role of an Associate Manager is to ensure the well-being and development of all employees to support the organization's goals. As a core leader, you will be responsible for motivating, encouraging, and supporting line management (pod leadership) in every aspect to enable the team to succeed. The primary duty will be to lead all the efforts driving the team of 100+ employees and strategically enable their performance by running multiple programs simultaneously. 

Additionally, you will be managing the performance, growth, and efficiency of the line managers and facilitating them to unlock the team's potential. Building strategies around performance management such as building the KPIs (key performance indicators) for all roles, identifying both low and high performers, and recognizing top performers while building a Performance Improvement Plan for low performers to help them achieve the minimum bar we set through KPIs will also be a crucial responsibility. 

Apart from these, you will be working with multiple department directors, internal managers, and other stakeholders, including HR, Benefits, Product, Compliance, Safety, and all the engineering teams to ensure effective communication and alignment with the company's goals and values. You will also identify and implement best practices to improve employee engagement, productivity, and overall team performance. 

Developing and implementing policies and procedures to ensure compliance with company standards, industry regulations, and legal requirements will be another responsibility. Finally, you will conduct regular performance evaluations and provide constructive feedback to all team members to improve their skills and competencies.

Responsibilities:

• Develop and maintain positive relationships with support teams, and partners to ensure long-term business success and growth.
• Identify and resolve conflicts or issues within the team or between teams to promote a harmonious and collaborative work environment.
• Foster a culture of innovation and creativity, leading the development of strategic plans that foster employee potential and growth.
• Enable the team towards success by motivating, encouraging, and supporting line management (pod leadership) in all aspects.
• Drive the team of 100+ employees by leading all efforts.
• Increase team performance strategically by implementing multiple programs simultaneously.
• Setting clear goals and expectations by defining roles and responsibilities, defining performance goals, and outlining project objectives.
• Manage the growth, performance, and efficiency of line managers and help them unlock the team's potential.
• Develop strategies for performance management, including creating KPIs for all roles and identifying high and low performers.
• Recognize top performers and create Performance Improvement Plans to help low performers achieve minimum KPI standards.
• Communicate effectively with stakeholders to ensure that all teams align with the company's goals and values.
• Implement best practices to improve employee engagement, productivity, and team performance.
• Develop and implement policies and procedures to ensure compliance with industry regulations, legal requirements, and company standards, and conduct regular performance evaluations to provide constructive feedback to improve team members' skills and competencies.
• To support organizational goals, ensure all employees' well-being and development are taken care of.
• To assist your team members in developing their skills by providing feedback on strengths and areas for improvement.
• Work with internal managers and other stakeholders to develop and implement cross-functional projects and initiatives that support organizational goals.
• Collaborate with HR to manage staffing needs, including recruitment, onboarding, training, and career development.
• Manage budgets, forecast expenses, and identify areas for cost-saving opportunities.
• Continuously evaluate and improve team processes, communication, and workflows to increase efficiency and productivity.
• Encourage team members to share their ideas and insights.

Expectations from the Role:

In this role, you will work with Directors, and Higher Management across the team and the organization and will be expected to:

Develop Strategies - Develop and implement long-term plans to achieve the company's goals, while considering potential risks.

Build Teams - Develop and lead high-performing teams that are aligned with the company's goals and values, and provide support and guidance to team members.

Manage Resources - Allocate resources effectively and efficiently, balancing budget constraints with the needs of the business to ensure the company's financial success.

Mentor – Help team with project management framework, tooling, and on data analysis, and visualization tools and techniques.

Streamline Operations - Identify opportunities to automate and optimize processes to increase productivity and efficiency.

Foster Innovation - Encourage experimentation and creative problem-solving to uncover new ideas and opportunities for business development.

Conduct Analysis - Gather and analyze data to identify patterns and trends, and use insights to make informed decisions that drive growth.

Drive Results - Establish clear performance objectives, set key performance indicators (KPIs), and track progress to ensure that the company is meeting its targets.

Communicate Effectively - Articulate a compelling vision and communicate with clarity to engage and motivate stakeholders, both within and outside the organization.

Foster Collaboration - Encourage cross-functional collaboration and partnership-building to foster innovation, reduce silos, and promote a culture of shared success.

Embrace Change - Continuously evaluate and adapt to changing market conditions and customer needs, and lead the organization through transformational change.

Foster Learning - Encourage ongoing learning and professional development for employees, and provide opportunities for growth and advancement.

Manage Risk - Identify and manage potential risks and vulnerabilities to the organization, and develop contingency plans to mitigate any negative impacts.

What We’re Looking For:

• Experience leading and driving a support-focused continuous growth to the organization
• Bachelor's degree in a relevant field (e.g. Business Administration, Management, Human Resources)
• At least 4 years of experience in a managerial role, preferably in a similar industry
• Strong leadership skills and ability to motivate and inspire teams toward success
• Excellent communication and interpersonal skills to build relationships with stakeholders at all levels
• Ability to multitask and manage multiple projects simultaneously while ensuring timely delivery of all tasks
• Strong analytical and problem-solving skills to identify areas of improvement and implement effective solutions
• Prior experience working in a fast-paced environment, partnering with senior stakeholders to deliver business outcomes
• Knowledge of performance management strategies and tools, including KPIs, performance evaluations, and employee development plans
• Understanding of industry regulations and legal requirements related to HR and employee management
• Prior experience leading change management across large organizations

About the Role: 

Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team’s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace

What You’ll Do: 

• Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
• Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
• Advocating for customers and defining ways to contribute to the customer experience continually.
• Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
• Partner with the support operations and delivery teams to identify, monitor, and report trends.
• Build, implement, and improve internal reporting and other processes to optimize team productivity.
• Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
• Deliver strategic projects on a timely basis.
• Report metrics and case management updates to the Technical Support Manager and Director
• Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
• Provide a 360 loopback to Product and Engineering
• Create & Contribute to the knowledge base & documentation of the resources and processes
• Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
• Proven ability to showcase change and impact on key org-level initiatives. 
• Learn quickly and adapt to Motive’s process and translate it into their own interactions with the team. 

What We’re Looking For: 

• Minimum 2-3 years of experience in a leadership role. 
• Excellent verbal and written communication skills and the ability to work effectively in a team environment.
• Knowledge in the Motives product line.
• Excellent presentation skills coupled with a strong leadership presence.
• Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
• Excellent time management skills and a strong sense of urgency.
• Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
• Experience working with and improving Support ticketing systems, tools, and processes
• Flexibility to handle critical cases after hours as needed.
• Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
• Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
  
  

About the Role

As a Commercial Account Manager, you will work with growing and strategically important customers. Professionals in this role generally build on their SMB experience, handling larger, more complex accounts that require a nuanced understanding of the Motive platform and the customer’s operational challenges. We are looking for individuals with a track record of success, strong motivation, exposure to US customers, and a commitment to refining their sales and account management skillset.

A successful Commercial Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, and a high attention to detail are essential. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. Expect a fast-paced, quota-driven environment where adaptability is key.

What You'll Do

• Develop strong executive relationships and a deep understanding of your commercial clients’ businesses in order to identify opportunities for growth and expansion.
• Conduct thorough needs analysis to align customer pain points with the Motive solution.
• Perform compelling product demos tailored to the unique needs of your commercial accounts.
• Collaborate with cross-functional teams—customer success, support, product specialists, sales engineers, analytics, and more—to optimize growth opportunities for your customers.
• Manage contract renewals and minimize churn, ensuring maximum revenue retention through proactive communication and strategic account planning.
• Proactively resolve issues by identifying root causes, determining the best course of action, and implementing solutions.
• Strategically plan to meet and exceed sales goals and revenue quotas.
• Deepen your understanding of the Motive platform and market trends to provide consultative insight to customers and internal teams.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 4+ years of relevant or transferable work experience (post a higher education degree).
• Demonstrated success in an end-to-end sales or account management environment, including complex deal management.
• Effective leadership or influencing skills with the capacity to manage both internal stakeholders and customer executives.
• Strong relationship-building skills with the ability to engage decision-makers by understanding their business challenges and mapping them to Motive’s offerings.
• Excellent communication skills for presenting, negotiating, and overcoming objections in a consultative environment.
• Proven experience managing contract renewals and mitigating churn to drive revenue retention.

About the Role

As a Manager, SMB Account Management, you’ll have the opportunity to work with Motive’s largest volume of customers, who collectively represent the majority of Motive’s revenue stream. Our technology solutions create efficiencies and drive revenue growth for businesses in the physical economy—trucking, freight & logistics, construction, oil and gas, local delivery/services, and more.

We’re looking for a seasoned sales leader who is driven, an exceptional communicator, and a strong people manager. In this role, you will scale and manage a global team of SMB Account Managers, guiding them to achieve monthly and quarterly revenue targets by selling Motive’s products and services into existing SMB customer accounts. While this role is primarily remote, you’ll oversee day-to-day operations of the SMB Account Management team and should be willing and able to travel occasionally to one of our Pakistan offices (Islamabad or Lahore).

What You’ll Do

• Lead and exceed bookings and revenue targets through a team of SMB Account Executives who focus on growing existing customer accounts.
• Define inbound/outbound appointment and pipeline targets, ensuring consistent execution, accountability, and performance metrics (KPIs).
• Drive consistent execution of Motive’s sales playbook, collaborating with sales operations to align CRM processes, training, and coaching programs.
• Coach and measure the team’s effectiveness in prospecting, qualifying, selling, and closing upsell or cross-sell opportunities with SMB customers to achieve quota.
• Oversee disciplined pipeline planning, ensuring accurate forecasts and clear deal status for leadership visibility.
• Leverage Motive’s portfolio (VG, Dashcam, Motive Card, new products) in every sales pursuit, emphasizing best practices in negotiation and value-based selling.
• Regularly review calls and coach Account Executives to continuously improve their sales capabilities, focusing on shorter sales cycles typical in SMB segments.
• Track, audit, and forecast business performance to leadership, highlighting trends, risks, and opportunities.
• Step in to support demos and negotiate larger or more complex deals as needed.

What We’re Looking For

• 4+ years in international sales (US market preferred).
• 2+ years in sales leadership (plus), ideally within a technology or product-driven company.
• Proven B2B sales track record with short sales cycles in a fast-paced, highly competitive market.
• Outstanding contractual and negotiation skills.
• Demonstrated ability to enforce pipeline management best practices.
• A self-starter mindset—comfortable taking on ambiguous projects and leveraging resources to drive them to completion.

About the Role

As a Mid-Market Account Manager, you will leverage your experience to manage a select group of large US-based customers within a specialized book of business. Building on success in SMB or Commercial roles, this position requires an advanced skill set in selling software solutions and navigating more complex organizational structures. Familiarity with relevant industries for Motive is strongly preferred.

A successful Mid-Market Account Manager is dedicated to continuous learning, has robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial goals. You’ll thrive in a fast-paced, quota-driven environment and benefit from a close collaboration with cross-functional teams.

What You'll Do

• Build lasting executive relationships with larger US-based clients to drive growth and expansion within a more focused book of business.
• Conduct in-depth discovery to align Motive’s offerings to customers’ operational and strategic challenges.
• Present comprehensive product demos and proposals for customers with complex needs and decision-making processes.
• Collaborate with customer success, support, product specialists, sales engineers, and data analysts to tailor solutions and improve customer satisfaction and retention.
• Own the contract renewal process and implement advanced retention strategies, leveraging insights and data to minimize churn and maximize revenue growth.
• Troubleshoot issues promptly, identifying the best course of action in line with both customer success and Motive’s business objectives.
• Drive strategic account planning to achieve and exceed higher-value revenue targets.
• Continuously refine your understanding of the Motive platform, industry trends, and best practices to offer proactive, consultative insights.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 6+ years of relevant work experience, particularly in managing larger US-based accounts with a smaller book of business (around 50 or fewer high-value customers).
• Proven software sales experience and ideally relevant industry experience in Motive’s verticals (e.g., transportation, logistics, construction).
• Demonstrated skill in complex deal management, from discovery and demonstration to negotiation and closing.
• In-depth experience driving contract renewals and revenue retention within mid-market or enterprise customer segments.
• Leadership or influencing capability to effectively manage internal and external stakeholders, including executive-level customer contacts.
• Exceptional communication, presentation, and negotiation skills, with an emphasis on consultative sales approaches.

About the Role

As a Senior Manager, Commercial Account Management, you will lead a team responsible for fast-growing accounts that sit between SMB and Mid-Market, often requiring more nuanced account management strategies. Your team of Commercial Account Managers will own monthly and quarterly revenue targets by expanding and retaining customers who have grown beyond the SMB stage but are not yet in Mid-Market.

You’ll shape and scale a global commercial sales team through coaching and structured processes. While the role is primarily remote, you will oversee Commercial Account Managers based in Pakistan (Islamabad or Lahore) and should be willing to travel periodically for strategic planning and in-person collaboration.

What You’ll Do

• Meet and exceed commercial revenue goals through a team of Account Managers focused on growing and retaining existing commercial accounts.
• Set and optimize pipeline targets (both inbound and outbound), ensuring that KPIs align with organizational and revenue objectives.
• Drive consistent execution of Motive’s sales methodologies, partnering with sales operations to ensure CRM alignment, training, and coaching programs.
• Guide your team on prospecting, qualifying, selling, and closing upsell or cross-sell deals within existing commercial accounts, helping them hit monthly, quarterly, and annual quotas.
• Implement and maintain disciplined pipeline planning, collaborating with leadership for accurate forecasting.
• Oversee the team’s effective use of Motive’s product suite (VG, Dashcam, Motive Card, new solutions), reinforcing best practices in negotiation and value positioning.
• Coach Account Executives through regular call reviews, deal strategy sessions, and performance evaluations to continuously enhance sales performance.
• Provide leadership with clear forecasts and trend analyses, highlighting growth opportunities and potential risks within the Commercial segment.
• Step in as needed to support demos and negotiate more complex or higher-value Commercial deals.

What We’re Looking For

• 5+ years of international sales experience (US market strongly preferred).
• 2+ years of proven success in sales leadership (managing or mentoring teams), ideally in a tech or product-focused environment.
• A strong track record in B2B sales with moderate to complex deal structures.
• Exceptional contractual and negotiation skills, effective at mid-tier transaction sizes.
• Proficiency in pipeline management and holding teams accountable for accurate forecasting.
• Excellent communication and leadership abilities; comfortable motivating and directing a diverse commercial team.
• A resourceful mentality, adept at thriving in fast-paced and ambiguous market conditions.

About the Role

As an SMB Account Manager, you’ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.

A successful SMB Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.

What You'll Do

• Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
• Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
• Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
• Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
• Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 2+ years of relevant or transferable work experience (post a higher education degree).
• Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
• Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections.

Please review our Candidate Privacy Notice here.

About The Role:

As a Spanish speaking Account Manager, you’ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.

A successful Spanish Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.

 What You'll Do:

• Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
• Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
• Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
• Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
• Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• Proficiency in both English & Spanish languages (written and verbal)
• 2+ years of relevant or transferable work experience (post a higher education degree).
• Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
• Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.

About the Role: 

Motive is looking for an experienced Technical Account Manager (TAM)  to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices. 

What You’ll Do: 

• Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
• Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
• Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
• Proactive Programs: Operate and drive account health campaigns for your portfolio of customers. 
• Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
• Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
• Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
• Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
• Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
• Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.  
• Query Development: Create SQL-based queries to identify and address emerging technical issues.
• On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management. 

What We’re Looking For: 

Professional Experience & Performance

• 1 to 2 years of experience in Technical Support with a permanent employment status.
• Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.

Communication & Collaboration

• Full professional fluency in spoken and written English.
• Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
• Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
• A collaborative partner capable of working effectively in a professional, cross-functional environment.

Technical Expertise

• Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
• Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
• Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
• Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms. 
• API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
• Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.

Strategic Problem Solving

• Ability to identify technical trends and implement solutions that prevent field failures.
• Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
• Strong analytical skills with the ability to manage critical escalations in high-pressure environments.

Education & Availability

• Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
• Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.