Senior Data Scientist

You remember the first time you wrote a script that actually worked—maybe a Python one-liner, a scrappy Excel formula, or even an SQL query. That little spark of 'Whoa, I just made data do something.' felt just as exhilarating as the moment you saw your first model running in production. Fast forward to today. If embeddings dance in your dreams and experimenting with LLMs and crunching datasets puts a skip in your step, well we’ve got the gig for you. 

We’re on a mission to reimagine the IT help desk — taking the mundane and making it smarter, faster, and way less painful. As a Senior Data Scientist, you’ll be at the forefront of this transformation, wielding machine learning, AI, and all your data wizardry to build solutions that make a difference while they make smiles bloom across our customers.

We believe that data science (whether that's a prompt, a new fancy shmancy model or a tried and true statistical method) is the key to transforming tedious IT requests into truly magical experiences. More importantly, we think people belong at the center of this transformation.

As a senior data scientist, you'll be working with a team of people who care -- about our customers, about our world, and about each other. We're looking to build and scale a texture of interactions that put people at the center of technology. You'll operate at the crossroads of engineering, product development, operations, and customer success to uncover patterns in large datasets, predict trends, and optimize our service delivery. You’ll act as an expert communicator, effortlessly breaking down complex technical research and making it clear for teammates from all backgrounds. Additionally, you’ll drive continued innovation by proposing and leading new areas of research.

We believe the combination of ingenuity, technology and care can build amazing moments for our customers -- helping them see around corners and solving problems before they happen, and we think there's a place at the center of this for you.

What we can do for you

• Offer a nurturing environment where your skills and contributions are valued and celebrated.
• Provide many opportunities for professional growth, learning, and development in the field of data science and beyond.
• Give you a chance to work with cutting-edge technology and influence the future of IT help desk services.
• Surround you with a culture that values impact over pure research, so you’ll feel the difference your work is making.
• Offer you the opportunity to work with modern tech and help shape the tech stack our data science team uses as we grow.

What you can do for us

• Lead full-lifecycle data science projects, from conceptualization to deployment and ongoing maintenance.
• Elevate our standards on the data science team when it comes to operational excellence.
• Collaborate with our operations, engineering, and service delivery teams to ensure seamless integration and management of our machine learning capabilities.
• Communicate complex data science concepts effectively to a diverse range of stakeholders so we get the outcomes we want and capture learnings along the way.
• Use your expertise to find simple, effective solutions when advanced models aren’t required.
• Engage in continuous learning and sharing, fostering an environment of collective growth and innovation across departments.
• Bring clarity and understanding to complex data science projects.
• Foster a culture of collaboration and continuous improvement.
• Champion our values of curiosity, adaptability, and teamwork.

What you should bring with you

• 5+ years of experience in data science along with a knack for creating impactful models and drawing insightful conclusions.
• Proficiency in data science frameworks like scikit-learn, plotly, pandas, and numpy.
• A strong statistical background, especially in time series analysis.
• A passion for quality, with experience implementing tests and upholding engineering standards in data science.
• Excellent communication skills and an ability to engage both technical and non-technical audiences.
• A growth mindset that’s open to learning and deploying LLM technologies.

We are looking for a Senior Data Scientist to join our Product Engineering team in Helsinki, Dublin, or the UK. 

If you are a naturally curious problem-solver who thrives on discovering innovative ways to extract value from data, this is your chance to lead high-impact initiatives for a fast-growing SaaS powerhouse

In this role, you will… 

• Solving the "Unsolvable": Dive into massive datasets to architect and implement robust, data-driven solutions that solve high-stakes business problems for our customers.
• Product-Embedded Innovation: Focus on building and embedding insights directly into the Supermetrics product suite, moving beyond theory into live, functional features.
• The Scale-Up Mindset: Thrive in a high-velocity environment where you are expected to pioneer new solutions, remain creative, and lead with a relentless "product-first" focus.
• Fueling the AI Engine: Leverage Supermetrics’ one-of-a-kind dataset to build market-differentiated products. If data is the fuel for AI, you’ll be sitting on one of the best "refineries" in the industry.
• High-Leverage Impact: Utilize our unique data access to create solutions that simply can’t be built anywhere else, giving you the platform to make a massive, visible impact on the industry

Your day-to-day work and responsibilities include…

• Identify opportunities to use advanced data science techniques leveraging a wide variety of MarTech data to solve problems and provide new insights to our customers.
• Develop and deploy AI/ML solutions, creating new products and value for our customers.
• Transform data science prototypes into scalable, production-ready, data-driven products in partnership with our infrastructure/engineering teams.
• Embed AI-powered features and automation tools in data science applications to improve velocity, product quality and customer experience as needed.
• Communicate the impact and outcomes of data science initiatives to stakeholders across the organization.
• Stay current with AI/ML advancements and continually seek for new ideas or paradigms that will add value to our customers.

This position is for you if you have…

• An advanced degree in a STEM-related field such as Mathematics, Statistics, Computer Science, Engineering, or a related field, or equivalent work experience.
• 5+ years of experience in Data Science or ML and AI with real-world data within a product development and/or research setting.
• Expertise in statistical analysis, ML modeling, experimentation, and optimization.
• Hands-on experience working with LLMs and AI agents, including fine-tuning, retrieval-augmented generation (RAG), and deploying models to enhance product features.
• A proactive mindset, a continual pursuit of new ideas and data sources, and the ability to systematically tackle ambiguous problems with a data-driven, hypothesis-based approach.
• Proficiency in Python and SQL, with experience using libraries such as Pandas, NumPy, Scikit-learn, and deep learning frameworks like TensorFlow or PyTorch.
• Experience working with Agent frameworks (e.g. google adk, LangChain) and AI agent evaluation
• Expert-level experience building and deploying data science products using cloud platforms (e.g., AWS, GCP) and MLOps tools.
• Strong project management experience and ability to work with a diverse, distributed, and talented group of people.
• Excellent written and verbal communication skills to explain technical concepts to non-technical stakeholders.
• Domain knowledge of large-scale, data-driven SaaS applications.

We also appreciate…

• Experience with MarTech advanced analytics techniques and use cases (i.e. propensity modelling, Media Mix Modelling, personalisation/customer segmentation).
• Experience in the end-to-end development of AI products.

Benefits we offer…

• Competitive compensation package, including equity
• Great work equipment, and home office allowance for those working in our fully remote locations
• Health care benefit and leisure time insurance
• Annual 1000 euros of personal learning budget
• Sports and wellbeing allowance

Benefits may vary depending on location. 

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

Get to know our Engineering team at supermetrics.com/careers/engineering

#LI-Remote / #LI-Hybrid #LI-FullTime

What's the opportunity? 

The Research, Analytics & Data Science (RAD) team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.

AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that do the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.

The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.

This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.

What will I be doing? 

• Design, evaluate, and ship AI-powered internal tools for GTM use cases - including account research & summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization & follow-ups.
• Work end-to-end: Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.
• Prototype fast, ship to learn: Rapidly build with users, then productionize quickly to iterate and deliver impact.
• Instrument for adoption and outcomes: Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).
• Evangelize and enable: Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.

What skills do I need? 

• Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.
• LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.
• Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.
• Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.
• Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.
• Collaborative product mindset - comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. 
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid

What's the opportunity? 

The Research, Analytics & Data Science (RAD) team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.

AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that do the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.

The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.

This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.

What will I be doing? 

• Design, evaluate, and ship AI-powered internal tools for GTM use cases - including account research & summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization & follow-ups.
• Work end-to-end: Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.
• Prototype fast, ship to learn: Rapidly build with users, then productionize quickly to iterate and deliver impact.
• Instrument for adoption and outcomes: Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).
• Evangelize and enable: Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.

What skills do I need? 

• Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.
• LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.
• Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.
• Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.
• Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.
• Collaborative product mindset - comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid

What's the opportunity? 

Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing? 

• Identify areas where ML can create value for our customers

• Identify the right ML framing of product problems

• Working with teammates and Product and Design stakeholders

• Conduct exploratory data analysis and research

• Deeply understand the problem area

• Research and identify the right algorithms and tools

• Being pragmatic, but innovating right to the cutting-edge when needed

• Perform offline evaluation to gather evidence an algorithm will work

• Work with engineers to bring prototypes to production

• Plan, measure & socialize learnings to inform iteration

• Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need? 

• Broad applied machine learning knowledge

• 3-5 years applied ML experience

• Practical stats knowledge (experiment design, dealing with confounding etc)

• Intermediate programming skills

• Strong communication skills, both within engineering teams and across disciplines.

• Comfort with ambiguity

• Typically have advanced education in ML or related field (e.g. MSc)

• Scientific thinking skills

Bonus skills & attributes 

• Track record shipping ML products

• PhD or other experience in a research environment

• Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

• Strong stats or math background

• Visualization, data skills, SQL, matplotlib, etc.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Relocation support for those moving to our offices

What's the opportunity? 

Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing? 

• Play an active role in hiring, mentoring and career development of other engineers

• Raise the bar for technical standards, performance, reliability, and operational excellence

• Identify areas where ML can create value for our customers

• Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders

• Conduct exploratory data analysis and research - Deeply understand the problem area

• Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed

• Perform offline evaluation to gather evidence an algorithm will work

• Work with engineers to bring prototypes to production

• Plan, measure & socialize learnings to inform iteration

• Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need? 

• 5-8 years applied ML experience

• Previous background in a senior/staff role (data science, software development or academic)

• Significant, demonstrated impact that your work has had on the product and/or the teams

• Strong programming skills

• Experience as the primary technical leader for a team

• Strong communication skills, both within engineering teams and across disciplines.

• Comfort with ambiguity

• Typically have advanced education in ML or related field (e.g. MSc)

• Scientific thinking skills

Bonus skills & attributes 

• Track record shipping ML products

• PhD or other experience in a research environment

• Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering

• Strong stats or math background

• Visualization, data skills, SQL, matplotlib, etc.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up

• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

• Regular compensation reviews - we reward great work!

• Pension scheme & match up to 4%

• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

• Flexible paid time off policy

• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
• Relocation support for those moving to our offices

What's the opportunity? 

The Research, Analytics & Data Science (RAD) team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.

AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that do the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs - enabling Sales and Success to focus on high-value conversations.

The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact - from prototype to production.

This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.

What will I be doing? 

• Design, evaluate, and ship AI-powered internal tools for GTM use cases - including account research & summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization & follow-ups.
• Work end-to-end: Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.
• Prototype fast, ship to learn: Rapidly build with users, then productionize quickly to iterate and deliver impact.
• Instrument for adoption and outcomes: Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).
• Evangelize and enable: Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.

What skills do I need? 

• Proven track record of applied data science with measurable GTM impact - you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.
• LLM/ML application experience - familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.
• Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.
• Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.
• Strong communication and empathy - ability to translate complex data concepts for non-technical stakeholders.
• Collaborative product mindset - comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid