As the Country Head of Merchant Operations (Mx Services & Onboarding), you will lead and scale both our Merchant Services and Onboarding teams in your market. Your mission is to make Wolt the best partner for merchants in your country by ensuring a seamless onboarding experience and delivering world-class service throughout the merchant journey.

What you’ll be doing

As the Country Head of Merchant Operations, you will lead and scale both our Merchant Services and Onboarding teams in your market. Your mission is to make Wolt the best partner for merchants in your country by ensuring a seamless onboarding experience and delivering world-class service throughout the merchant journey.

You’ll be responsible for building strong local leadership, driving operational excellence, and aligning your teams with global processes and standards. At the same time, you’ll work closely with local and regional stakeholders to address country-specific needs, ensuring that merchants experience both the consistency of global best practices and the flexibility of local adaptation.

This is a highly impactful role where you’ll combine strategic leadership with hands-on execution to ensure merchants thrive with Wolt.

In this role, you will:

• Lead and develop the Mx Services and Onboarding teams in your country, monitoring and ensuring high performance, strong collaboration, and clear ownership of results
• Ensure excellent merchant onboarding, reducing time-to-live while maintaining accuracy and improving the quality of our onboarding Mx
• Oversee Mx Services, driving improvements in key metrics such as cancellations, uptime, and self-service rates as well as the commercial success of our Mx
• Align your country operations with regional and global standards, while adapting to local market dynamics
• Continuously identify operational gaps and improvement opportunities, and collaborate with the global Strategy & Operations team to influence short- and long-term solutions
• Partner with your local General Manager, Sales, and Account Management teams to align priorities and deliver a seamless merchant experience
• Stay close to merchants’ needs and frontline insights, using feedback to drive continuous improvement
• Share best practices with other countries and contribute to regional/global discussions on process improvements
• Represent your country in regional leadership forums, voicing local challenges and scaling successful initiatives

Our humble expectations

• You have strong leadership experience in operations, services, or customer-facing teams, ideally in a high-growth or tech-driven environment.
• You know what great Merchant service and onboarding at scale looks like, and how to build it sustainably.
• You’re analytical and data-driven, able to spot trends, track performance, and act on insights.
• You’re a clear and intentional communicator, skilled at aligning teams and stakeholders.
• You care deeply about people's development, and believe that empowering others is the highest form of leadership.
• You’re hands-on and pragmatic: you roll up your sleeves to fix what’s broken while keeping the bigger picture in mind.
• You thrive in a collaborative, fast-moving environment, and are someone others turn to for clarity and direction.
• You are fluent in both Albanian and English

What we offer

💸 Strong remuneration package– A highly competitive compensation package..

🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.

💻 Work equipment - We set you up to success with our cutting-edge, work equipment.

Why you’ll love it

🚀Global and growing fast: Be part of a fast-moving scaleup

🤩Ride of a lifetime: Accelerate your career and build your sales skills 

💪Instant impact: Take ownership and make a difference

💙Big hearts and small egos: Surround yourself with smart, friendly people

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 

We are looking for full-time 40h/week Customer Service Representatives to join our Support team in Tirana, Albania!

What you’ll be doing

• Communicating with customers via live chat or over the phone using a Wolt tone of voice and adapting to the customers tone.
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Our humble expectations

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts in mornings, evenings and weekends, as well as public holidays - our support is open seven days a week
• You are fluent in Albanian language and you have professional working proficiency in English
• You are located in Tirana. 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 1000 cities in 32 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

In the Wolt Ads team, we’re on a mission to help our partners grow their businesses. Wolt Ads helps our partners get closer to their ideal customers by offering high visibility for their brand, business, and products across our app and beyond. With more engagement, more customers, and more sales, Wolt Ads really delivers.

At Wolt we partner closely with the world’s leading Consumer Packaged Goods (CPG)  companies. We are looking for a Sales Manager - CPG Partnerships to work with our brand partners & provide massive value to our customer base through the brands they love. This is a high-impact, Individual Contributor role that will contribute to building profitable business models touching all of Wolt’s sales channels.  This role requires cross-functional collaboration across the business; you will need to be able to work with our local team and our global ads operations team. Success will come from the ability to leverage our (huge) database to execute commercial initiatives, conduct long-term joint business planning, and provide world-class service to the world’s largest consumer brands.

What you’ll be doing

• Ad + Promo Sales:  CPG partners create significant value to our joint customer bases via Ads + Promos. Our product is developing new features every day which you will be in charge of commercializing 
• Joint Business Strategy and Planning: We create win-win-win models which bring significant benefits to our CPG partners, Wolt, and our end-customers. Our industry is moving fast and changing by the minute; you will have to be creative and figure out how we can all win together, both today and tomorrow.
• Plan Execution: Our team likes to get its hands dirty. You’ll work closely with local teams and our global ads operations teams to ensure that the details of operational plans are being executed, from ensuring a supply chain is providing the right amount of availability on our shelves to triple-checking marketing campaign flows.
• Market Insight & Data-Driven Analysis:  We have industry-leading first-party data on billions of transactions, stored on Snowflake databases accessed via Looker. Leverage market knowledge and data analytics to create actionable dashboards, KPIs, and insights for our business partners. 

Our humble expectations*

• Relevant Experience: Previous global enterprise sales or account management experience. Proven ability to create incremental value for partners in a self-driven manner. 
• Languages Proficiency: Fluent in Albanian and English.
• Industry Knowledge: Understanding the CPG (Consumer Packaged Goods) and e-commerce, platform industry is essential. Experience in the Ads industry is a major plus.
• Presentation & Communication Skills: Proven ability to create compelling presentations and deliver them effectively to C-level executives, combined with excellent communication skills.
• Analytical Skills: Advanced ability to leverage data to uncover trends, generate insights, and inform strategic decision-making. Proficiency in analyzing complex datasets, developing actionable business recommendations, and presenting findings in clear, impactful formats is essential. Expertise in Excel and crafting data-driven presentations is required.
• Attitude: Ownership and Entrepreneurial Mindset – Take full ownership of your work and excel in a fast-paced, dynamic environment. We value individuals with an entrepreneurial spirit who are adaptable, resourceful, and proactive in driving growth and delivering results.
• Other: Eligible to work in the country where the job is posted and willing to travel when necessary.

What we offer

At Wolt, you get the best of both worlds: the dynamic energy of a scale-up with a highly sought-after product, combined with the stability of a well-established company with strong owners and a long-term outlook.

• A unique opportunity to join a growth journey where your ideas about the direction of the company are welcome, and where you can contribute to developing new tools and ways of working
• A Competitive Salary Package and Benefits 

Next steps*

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Wolt Ads is constantly expanding and evolving—check out how we help businesses grow and what opportunities lie ahead!  https://explore.wolt.com/en/fin/wolt-ads