About the Role

As a member of the Transaction Monitoring Team under Compliance, you will conduct ad hoc investigations, time sensitive blockchain analysis, and develop solutions and controls in line with the Company's Compliance Program. You will collaborate and work closely with with an experienced team of compliance members as well as stakeholders from operations, data and product to maintain the regulatory requirements as part of the Transaction Monitoring framework.

What You Will Do

• Investigate complex cases on-chain surrounding high risk exposures such as phishing, blockchain exploits, hacks, terrorism finance, , money laundering, sim swaps, ransomware and other activity associated with illicit use of blockchain technology.
• Utilize various blockchain analytics tools to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats.
• Formulate analysis to determine the risk and exposure and provide investigation reports and risk assessments in writing
• Conduct ongoing research on key categories of crime on the blockchain, and turn this research into valuable intelligence.
• Conduct sensitive and complex investigations on ad-hoc basis, such as assisting law enforcement requests
• Support the enhancement and implementation of controls and measures to mitigate on-chain risks and exposure

What We Are Looking For

• Practical experience with virtual currencies and blockchain analysis is a plus (preferably 1-2 years combined experience in this field); excitement to learn about these topics is essential.
• Practical experience and knowledge with blockchain analytics vendors and tools is a plus
• Experience as an investigator or analyst - either private or public sector;
• Consistent attention to detail.
• Good written and verbal communication skills in English, with the ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing.
• Comfort operating in a fast-paced environment where priorities can change quickly.
• Ability to work collaboratively in a cross-functional team and with people at all levels in an organization.
• Commitment to supporting teammates and helping them accomplish their missions.

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid