Operations Engineer (Internal + SaaS)

Clinical Architecture is seeking an Operations Engineer (Internal + SaaS) to join our team in the Indianapolis, IN area. This role is responsible for the implementation, operation, and ongoing support of internally facing systems and Clinical Architecture’s SaaS environments, which support both internal teams and client-delivered solutions.

This position focuses on ensuring Clinical Architecture’s SaaS and internal environments are reliable, secure, scalable, and aligned with product and engineering needs. The Operations Engineer will work closely with Engineering, DevOps, Security, and Client Support teams to enable successful client deployments while not directly managing client-hosted environments.

• This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
• Applicants must be authorized to work in the U.S. without sponsorship.
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities 

• Install, configure, maintain, and troubleshoot internally managed and SaaS-hosted Clinical Architecture environments.
• Support application deployments across on-premise, cloud, and hybrid infrastructure owned or managed by Clinical Architecture.
• Partner with Engineering and DevOps teams to support build, release, and deployment processes.
• Ensure internal and hosted environments meet availability, performance, and security requirements.
• Serve as a technical escalation point for internal teams related to environment or deployment issues.
• Maintain documentation for internal platforms, deployment patterns, and environment standards.
• Assist with environment readiness to support client implementations and upgrades.
• Participate in continuous improvement efforts related to automation, monitoring, and operational maturity.

Skills

• Strong analytical, troubleshooting, and problem-solving skills.
• Proficiency in relational databases; working knowledge of SQL required.
• Experience with Microsoft SQL Server preferred.
• Experience supporting web services and APIs.
• Basic programming experience in C#, Java, Python, or equivalent languages.
• Familiarity with Windows Server, IIS, and cloud infrastructure (AWS, Azure, or equivalent).
• Experience working with CI/CD pipelines, deployment automation, or environment provisioning preferred.
• Familiarity with healthcare interoperability standards (HL7, FHIR, CCDA) is a plus.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively across teams.
• Motivated to continuously learn and expand technical skill sets.

Qualifications

• High School diploma or GED required; College or University degree preferred.
• 5 years of experience in application implementation, internal platform support, SaaS operations, or equivalent technical roles.
• Experience supporting internally managed or hosted production environments required.
• Experience working with Engineering, DevOps, Infrastructure, or Product Support teams strongly preferred.

We are the leader in enterprise marketing workflows. Built on ServiceNow, we provide a single platform for marketing teams to manage campaigns, projects, and marketing work.  By delivering marketing workflows in a single enterprise platform already being used by departments like IT, HR, Finance, Customer Service, and Workplace Services your company can collaborate to get work done like never before. We are a SaaS software company that provides generous compensation, excellent benefits, a stock option plan, and the opportunity to be surrounded by passionate team members who support each other. The culture offers a self-starter environment where you are challenged and have the opportunity to build something marketing teams really want to use. 

You could be a fit for our company if you champion our core values:

• Aim Higher
• If something we’re working on seems out of reach, it means we are on the right track. Our commitment to and belief in each other allows us to blow away our personal and professional goals.
• Customer Obsessed
• We work to serve and follow through on our commitments.  By serving our internal and external customers we reach our goals as a team. 
• Humble and Hungry
• If someone needs our help we will be there for them. No one is above any task and we do what is needed regardless of our title or role in the company. Together we drive for results as one team.
• Beginner's Mind
• We look at problems with an open mind and no preconceived solution.  We create breakthroughs by finding new innovative ways of operating and solving problems.
• Total Alignment
• We make sure everyone is on the same page by aligning, working towards the same goal, and achieving higher results. We operate in a culture of radical candor and open lines of communication across the business.  We have crucial conversations to address any challenges.

This position is part of the Xtern program through TechPoint. Xtern is professional development experience on top of your full-time internship with your company. Xtern provides three weekends where you will connect with other interns in tech and tech adjacent roles at companies in the Indianapolis area. Xtern weekends focus on professional development, civic engagement, and social opportunities to grow your network. You will have access to an online community, bonus fun events, and an opportunity to compete to explore Indianapolis through the Xtern Passport program.

Xtern also includes 10 weeks of free housing located at IU Indianapolis. Housing dates are from May 26th, 2026 to July 31st, 2026. You must relocate to Indianapolis for the duration of the summer to be eligible for this internship position and the Xtern program.

What You’ll Do:

• Collaboratively build new user-facing features using React and Javascript
• Participate in code reviews and pair programming with other software engineers
• Learn about cybersecurity and how it impacts software engineering
• Design, build, test, and deploy scalable APIs and custom UI components

What We’re Looking For:

• College student majoring in a technical field (IT, CS) 
• Excellent written and verbal communication and collaboration skills
• Experience writing applications with Javascript, CSS, HTML, node.js, React, and XML
• Passion for learning and growth
• Ability to work in a distributed team

Tenon is an equal-opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior Automation Engineer Responsibilities:

• Automation Engineer strong in IT/IT-centric systems to help with troubleshooting, detecting issues
• Responsible for design and implementation of key automation aspects of an equipment project, often including PLC, vision, HMI programming.
• General Change management
• Independently understanding client’s quality standards, cGMP’s, and regulatory standards to support team in compliance of validation effort
• Independent verification of testing against specifications
• Supporting clients change management program – including authoring proposed changes, executing impact assessments/ regression analysis, and supporting client documentation of change results and release
• Authoring, editing, and executing technical commissioning, qualification and validation documentation for standard equipment/systems/ software, and processes as part of team as directed by the project leader.
• Running test scripts and documenting results.
• Adherence with project schedule for all assigned activities.
• Maintaining clear, detailed records qualification and validation
• Documenting impact and risk assessments as part of a team.
• Design and PLC programming (configuration of PLC program) on standard equipment/products
• Lead and perform complex quality checks which require an intricate understanding of the machine control systems and operations
• Your innovative use of communication tools and techniques will facilitate in explaining difficult issues and establishing consensus between teams
• Contribute to the completion of projects, manage own time on agreed targets, develop plans for own projects and leads small project teams
• Monitor, generate and complete the periodic review, validation master plan for the automation engineering program
• Demonstrate good planning, organizing, time management and team participation skills
• Responsible for routine and preventive maintenance work, ensure all the equipment and facilities work safely, efficiently and reliably
• Generate and develop standard operating procedures and system support
• Analyze operational process problems and recommend appropriate corrective and preventative actions
• Manage change control authoring and execution
• Participate in the site and network wide teams to provide cybersecurity alignment and direction
• Provide 24x7x365 support of automation systems and perform automation activities for capital and non-capital projects
• Modify moderately complex to highly complex control logic that requires a degree of scientific and/or manufacturing process expertise
• Clearly communicate progress and issues to peers

Requirements:

• Must have 3-5 years of industrial experience as an Automation Engineer
• Experience in creating SQL databases
• Understanding domain authentication
• Experience in working with IT to schedule implementations
• Able to complete software installs and/or updates
• Creation of databases
• Experience in upgrading system requirements for servers
• Understanding of Citrix application
• GMP and Good Documentation Practice knowledge
• Position requires onsite work in Indianapolis, IN
• Responsible for installing, maintaining, and troubleshooting automated utility, processing, filling, inspection, and packaging equipment
• Generate user requirement specifications for control systems
• Able to make minor modifications to code and HMI graphics for smaller changes
• Must be able to read logic and perform programming as well as update control system documentation
• Contribute technical content to validation protocols on automation systems and perform execution of protocols

Why You’ll Love This Role 

We are seeking an Enterprise Regional Sales Manager who is ambitious, adaptable, and enthusiastic. A successful Enterprise Regional Sales Manager at Cribl will clearly articulate our value proposition and execute on proven sales processes. This Regional Sales Manager will come with accountability and ownership, specifically in meeting leading indicators. Most importantly, we put our customers first, always. We are looking for an Account Executive who will do just that. The ideal candidate will come with expertise in creating customer centric solutions, and be able to build strong enduring relationships with our customers.

Please note, this is a remote position based out of Indianapolis. We are looking for candidates to live local to the territory.

As An Active Member Of Our Team, You Will...

• Develop a business plan to overachieve sales goals
• Manage and maintain the entire sales ecosystem from generating leads through closing
• Help customers understand the value of Cribl during the sales process
• Articulate our value proposition up and down the organization, from engineer up to CxO
• Forecasting predictably and hitting sales targets
• We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It 

• 4+ years of quota carrying Enterprise Security sales experience calling on Security (SIEM & Observability) & IT Personas (CISO/CIO’s)
• Experience working with at least one earlier stage start-up organization <1000 employees or has demonstrated entrepreneurial skills throughout their career
• A proven track record of landing 5+ new logos each year and demonstrated ability to run a complex sales process
• Experience selling through a channel led motion 
• Able to create demand in a territory and selling un-budgeted solutions
• Background using MEDDIC 

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity. The total compensation offered for this position will include a commission/incentive plan.

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