About the Role

Our Warehouse Supervisors at Stitch Fix are frontline leaders within our operations organization, responsible for leading large teams of hourly employees to achieve daily performance goals while fostering a positive and inclusive work environment. This role drives day-to-day execution within a core department while supporting broader site and company initiatives. You will partner with operations leadership and cross-functional teams to deliver strong business results, enhance team performance, and bring Stitch Fix’s culture and values to life.

Responsibilities

• Lead, coach, and develop a large team of hourly employees to achieve daily operational and throughput goals
• Own daily workforce planning and execution, using data to identify trends, address gaps, and drive continuous improvement
• Deliver onboarding, training, and ongoing coaching to support employee growth and engagement
• Manage operational processes such as timekeeping, attendance tracking, and reporting with a high level of accuracy and attention to detail
• Use AI tools (e.g., ChatGPT, Copilot) and operational systems (e.g., workforce management platforms, Excel/Google Sheets, dashboards) to analyze performance and improve decision-making
• Champion innovation by implementing new processes, encouraging feedback, and driving efficiency improvements

Requirements

• 4+ years of experience in a direct people leadership role, with a proven ability to lead, coach, and inspire teams
• Experience managing teams in a fast-paced warehouse, fulfillment, or operational environment
• Demonstrated ability to analyze data and use insights to drive daily execution and continuous improvement
• Strong attention to detail with the ability to manage multiple priorities while maintaining accuracy
• Proficiency in Microsoft Excel or Google Sheets, including reporting, trend analysis, and data-driven decision-making
• Excellent leadership, communication, and interpersonal skills
• Strong problem-solving skills and ability to make decisions in a fast-paced environment
• Ability to work on the floor for extended periods (8+ hours) in a hands-on leadership role
• Flexibility is important, as you should be available to address issues outside of standard business hours, and willing to work on nights or weekends as required.
• Familiarity with AI tools (e.g., ChatGPT, Copilot) and comfort learning new technologies
• Nice to Have
  • Experience leading large, diverse teams (part-time and full-time)
  • Exposure to continuous improvement methodologies (e.g., Lean, Six Sigma)
  • Experience implementing new processes or leading change initiatives
  • Familiarity with analytics or visualization tools (e.g., Tableau, Looker)

We are an equal opportunity employer seeking individuals who value and will support a friendly, team-oriented and drug free workplace.  Applicants may be required to submit to a criminal background check and drug screen prior to commencing employment.

About the Role

As an Automation Maintenance Technician (Equipment Service Technician), you will serve as the on-site expert responsible for maintaining and supporting the automated conveyance and sortation systems that power our fulfillment operations. You’ll ensure systems run safely, efficiently, and at peak performance through preventive maintenance, troubleshooting, and high-level diagnostics.

In this role, you will bridge the gap between mechanical equipment and system controls, diagnosing issues and maintaining system health while partnering with third-party vendors for advanced PLC support. You’ll work closely with operations to coordinate maintenance, support equipment readiness, and minimize downtime in a fast-paced environment that requires strong ownership and autonomy.

Responsibilities

• Conduct start-of-shift walk-throughs while systems are running to identify abnormal noise, vibration, or heat in motors, sorters, and scanners, ensuring equipment is operating safely and efficiently.
• Execute scheduled floor rounds to check air pressure (pneumatics), belt tension, and the cleanliness of photo-eyes and scanners, proactively identifying issues before they impact operations.
• Verify that Print-and-Apply (SLAP) and Weighing systems are calibrated and communicating with the WES, ensuring accurate and uninterrupted system performance.
• Perform scheduled preventive maintenance (PMs) on conveyors, sortation equipment, and high-speed rollers to extend equipment lifecycle and minimize unplanned downtime.
• Maintain automated systems according to OEM specifications, including lubrication, adjustments, and component replacement, to ensure consistent performance.
• Log all maintenance activities, findings, and corrective actions in CMMS to support tracking of equipment performance and MTBF (Mean Time Between Failures).
• Act as the primary responder for complex automation faults, using PLC ladder logic to determine whether issues stem from mechanical failure, sensor blockage, or control system errors.
• Diagnose and resolve issues across mechanical, electrical, and automation systems, including sensors, scanners, and communication failures, to restore functionality quickly.
• Partner with third-party controls vendors by providing real-time diagnostics and serving as the on-site technical lead during troubleshooting and system updates.
• Document troubleshooting steps, root causes, and resolutions to support knowledge sharing and continuous improvement.
• Continuously evaluate maintenance practices and system performance to improve reliability, uptime, and overall efficiency.

Requirements

• You have 5+ years of experience maintaining and repairing packaging or material handling equipment, along with a 2-year technical degree
• You have 2+ years of experience working with PLCs, VFDs, and vision systems (Cognex preferred)
• You can independently plan, prioritize, and execute work with minimal supervision in a fast-paced environment
• You bring a strong sense of ownership and initiative, proactively identifying and resolving equipment issues
• You are capable of serving as a technical resource on-site, supporting and guiding less experienced team members when needed
• You’re able to work a flexible schedule, including occasional evenings and weekends. Standard shifts are Monday–Friday, 7:00 AM–3:30 PM (with rotating Saturdays) or Tuesday–Saturday, 7:00 AM–3:30 PM (with rotating Mondays). Hours are subject to change based on business needs.
• You’re proficient with tools such as Google Workspace or Microsoft Office
• You are reliable, accountable, and follow through on commitments
• You operate with integrity and contribute to a positive, team-oriented environment

Job Summary

The Key Account Manager (KAM) for the Dry Eye Business Unit is responsible for launching and growing market share with a strong focus on driving demand through the payer channel in a defined geographic area, reporting to the Area Sales Manager (ASM). The Dry Eye product portfolio is Vevye. This position requires a highly motivated self-starter who offers solutions to challenges, has a positive presence with internal and external customers, is well organized, and can multitask in a continuously changing and dynamic ophthalmic market environment. Assigned monthly/quarterly/annual sales revenue and product objectives, which will be achieved through consultation and value-based communications with ophthalmologists, optometrists, and staff on the indication, use, characteristics, and advantages of Harrow ophthalmic branded formulations. Prospective candidates should have pharmaceutical or medical device sales experience and a proven track record of success selling to physicians, private clinics, hospitals, and support staff. This position requires about 70% travel.

Essential Duties & Responsibilities

• Meet or exceed quarterly sales revenue and product goals
• Takes 100% ownership and accountability to reach the goals set by the company
• Focus is on the development of new customers while converting the existing customer base
• Entrepreneurial mindset to analyze, develop, and grow the territory business

• Drive demand through organic pull-through and deploy any and all reimbursement solutions
• Call on ophthalmic healthcare professionals in defined markets
• Develop critical physician and staff relationships within the assigned geography
• Utilizes internal resources when developing quarterly action plans and partnering with accounts
• All sales activity is adequately recorded in CRM in a timely manner
• Competent in PowerPoint, Excel, Word & Outlook
• Maintain an in-depth and professional level understanding of our ophthalmic product portfolio and the competition
• Articulate the clinical benefits of the products/formulations and our solutions that complement them in a compliant manner
• Act with a sense of urgency at all levels of customer care and follow up
• Collaborate with internal departments and peers
• Ability to travel throughout the assigned geography on a routine basis
• Expected travel in the field will be about 75-80%, which may include overnight stays
• Understand the Pharmaceutical Industry’s Code of Practice
• Comply with all state and federal-specific legislation and regulatory requirements
• Manage expenses in a thoughtful, responsible, and ethical manner
• Resourceful thinker that may not have a complete roadmap to success but finds the resources available to win and prosper
• Acts as the liaison for customers with continual follow-up
• Submits all required reports, including monthly expense reports, on time

Knowledge, Skills & Abilities

• Bachelor’s degree in a related field
• Has 1-4 years of pharmaceutical or medical device sales experience (Ophthalmic experience is beneficial)
• Ability to build, develop, and foster longstanding relationships with customers
• Ability to quickly absorb product and practice information and offer solutions that resonate
• Experience with the execution of strategic and targeted business plans around priorities and goals
• Proficient with MS Office products, including Word, Excel, and PowerPoint
• Clinical understanding in the specialty of ophthalmology is preferred
• Knowledge of payer landscape, Commercial, Medicare Part D, and dual eligibility
• Knowledge of how physicians make decisions regarding patient care for various therapies
• Excellent presentation and interpersonal skills
• Solid independent judgment and initiative required
• Superior communication and written skills are a must
• Ability to multitask, adjusting priorities as needed
• Good problem-solving and analytical skills
• Ability to become proficient with the CRM System
• 70% weekly travel in a defined territory with overnights required

If you are unable to upload your resume in this system, please email Talentgroup@harrowinc.com 

About the Team

The People & Culture team is dedicated to creating a fulfilling and inspiring workplace for everyone who delivers the Stitch Fix client experience—from warehouse associates to technical and merchandising teams. We foster a collaborative, problem-solving environment and are seeking leaders who are thoughtful, driven, and motivated by impact.

About the Role

We’re seeking a People & Culture (P&C) Business Partner to join our team in Plainfield, IN. This is a highly collaborative, site-based role requiring 4+ days per week on-site with our Operations team.

While the role is strategic, success depends on strong day-to-day connection to site operations, workforce dynamics, and frontline leadership. You’ll play a key role in shaping a high-performing, engaged workforce by aligning people strategies with business needs. Reporting to the Business Partner Manager, you’ll partner closely with leaders across Operations, Recruiting, Talent Development, and Total Rewards to drive initiatives that support organizational effectiveness, employee experience, and business performance.

You're excited about this opportunity because you will…

Strategic Partnership & Coaching

• Partner with site and cross-functional leaders to align people strategies with business goals
• Coach leaders on performance management, employee relations, and development practices
• Serve as a trusted advisor and primary point of contact for employee guidance and support

Employee Relations & Compliance

• Lead thorough, impartial investigations and resolve complex employee relations issues
• Ensure compliance with HR policies, employment laws (e.g., FMLA, LOA), and company standards
• Manage documentation audits, employee records, and unemployment claims

People Programs & Operations

• Support onboarding, orientation, and employee lifecycle processes
• Administer HRIS transactions (e.g., org changes, terminations) and manage P&C systems
• Oversee rehire eligibility processes and maintain accurate records
• Manage the P&C inbox, ensuring timely responses and issue resolution

Data, Insights & Process Improvement

• Analyze people metrics (engagement, turnover, performance) to inform decisions
• Evaluate and improve HR programs, policies, and processes using data insights
• Partner cross-functionally on process improvements and special projects

Training & Development

• Develop and implement training programs to enhance workforce capability and performance
• Support leaders and employees through development and growth initiatives

We’re excited about you because you…

Experience:

• 3+ years of progressive HR experience
• 2+ years handling complex employee relations and leading investigations end-to-end
• Experience supporting both exempt and non-exempt populations (warehouse, retail, or fulfillment preferred)

Expertise:

• Strong knowledge of HR practices, policies, and employment law (FMLA, LOA, etc.)
• Experience using HR systems and data to drive insights and decisions

Skills & Mindset:

• Strong communicator with the ability to influence and build trust
• Sound judgment with a high level of discretion and integrity
• Curious, resourceful, and comfortable navigating ambiguity
• Ability to analyze situations objectively and make data-informed decisions

Values Alignment:

• Demonstrates partnership, integrity, innovation, authenticity, and accountability