Telehealth Substance Use Disorder Counselor – Remote

Please note: This is a state-specific application. If you are not currently licensed in Indiana, we encourage you to visit www.affect.com to view our active openings by state.

If you do not see a current opportunity in your state, we still welcome you to submit your information through our General Application for Future Openings, also available on our website. We’d love to keep your details on file for future consideration.

About Affect

Affect is transforming addiction treatment through an innovative, evidence-based digital program. We specialize in treating substance use disorders, such as opioid use disorder, stimulant use disorders, alcohol use disorder, and cannabis use disorder and we have expanded our services to include high-quality, accessible mental health. By combining mobile technology, counseling, and coordinated medical care, we empower our Members to reclaim their lives in recovery.

We’re looking for compassionate and motivated Telehealth Substance Use Disorder (SUD) Counselors to deliver virtual individual and group counseling sessions that support recovery and promote wellness.

Key Responsibilities:

• Conduct intake assessments to evaluate Member readiness and determine appropriate level of care
• Facilitate group and one-on-one counseling sessions using Affect’s evidence-based curriculum
• Provide crisis support and coordinate appropriate referrals when needed
• Maintain timely, accurate documentation in our electronic medical record (EMR) system
• Collaborate with clinical supervisors on individualized treatment and discharge planning
• Ensure compliance with HIPAA and all relevant state regulations
• Applicants must be licensed in their respective state, and all credentials must be verified through the State Board’s website as part of the application process
  
  

Requirements:

• Active and verifiable license from one of the following Indiana licenses: LCSW, LCAC, LMFT, or LCSW, as well as your state of residence if it is not Indiana.  All credentials must be verified through the State Board’s website as part of the application process
• Proficient with Microsoft Office or Google Suite, EMR systems, and telehealth platforms
• Passionate about supporting individuals in recovery and building therapeutic relationships
• Comfortable working both independently and as part of a collaborative team in a fast-paced, mission-driven startup environment
• Have a private, HIPAA-compliant workspace and reliable internet

The Benefits of Joining Affect

• The salary range for this full-time position is $55,000 - $70,000 and will commensurate with experience and professional license.
• Employees may enroll in offered medical, dental, and vision coverage and also provided employer paid life and disability insurance. Employees may enroll in Affect's company’s 401k plan and parental leave is provided. 
• Employees have paid vacation, sick time and company observed holidays. 
• Remote work flexibility
• Opportunities for continuing education and professional development
• Supportive team culture focused on impact, collaboration, and innovation
• Be part of building a modern, inclusive, and accessible addiction care system

Be part of the mission. Help us reshape the future of substance use disorder care!

Young Minds Development Center– Lead Preschool Teacher

Where you play a key role in shaping a child’s earliest learning experiences. 

WHO WE ARE 

Young Minds Development Center is part of a growing network of early childhood education schools committed to creating safe, engaging, and inspiring environments where children thrive. 

We believe early childhood education is where everything begins – first steps, first friendships, and the foundation for a lifetime of learning. Our classrooms are communities where curiosity is encouraged, creativity is nurtured, and every child is valued. 

WHY JOIN US 

Our people are at the heart of everything we do. When you join our team, you become part of a collaborative, supportive environment where your work helps create a positive experience for children and families each day. 

As a Lead Preschool Teacher, you’ll gain hands-on classroom experience and build the skills to grow your career in early childhood education. 

ABOUT THE ROLE 

In this role, you’ll support the classroom team in creating a safe, engaging environment where children can learn and grow. You’ll assist with daily activities, provide active supervision, and help bring the curriculum to life while ensuring a smooth, positive classroom experience. 

WHAT YOU WILL DO 

• Help create a safe, nurturing, and engaging classroom environment for all children  

• Support daily activities and curriculum implementation alongside the lead teacher  

• Always provide active supervision, ensuring safety and compliance with required ratios  

• Support children’s development through positive guidance, interaction, and play  
• Assist with classroom routines, organization, and communication with families, while supporting overall school operations 

Each day is an opportunity to make a positive impact on a child’s growth and early learning experience. 

WHAT WE’RE LOOKING FOR 

We’re seeking dependable, positive individuals who enjoy working with children and contributing to a supportive team environment. 

You’ll be a great fit if you: 

• Have a passion for working with young children  

• Bring a positive, patient, and supportive approach  

• Are dependable and show up ready to contribute each day  

• Work well as part of a collaborative team  

• Are open to learning, feedback, and growth  
• Adapt well in a fast-paced classroom environment 
• Ability to work Monday-Friday 7:00am-5:30pm

Qualifications: 

• High school diploma or equivalent (GED) required. Coursework or degree in Early Childhood Education or related field preferred. 

• At least 1 year of previous experience working with young children in a childcare, preschool, or similar setting preferred. 

• Basic understanding of classroom procedures and willingness to learn state licensing and compliance requirements. 

• Must meet all state-specific education, certification (including CPR/First Aid, where required), licensing, and regulatory requirements, including the ability to pass a background check and complete ongoing professional development. 

• Effective communication skills and a collaborative approach to working with children, families, and team members. 

• Must be at least 18 years of age. 

WHAT YOU’LL GET 

• Competitive pay ($14.50-$15.50 hourly based on experience and location)  

• Paid time off (PTO) and holiday pay  

• Discounted childcare  

• Medical, dental, and vision benefits  

• Option to purchase various voluntary insurance plans 

• 401(k) options  

• Ongoing leadership development and career growth opportunities 

Young Minds Development Center – Lead Toddler Teacher

Where you play a key role in shaping a child’s earliest learning experiences. 

WHO WE ARE 

Young Minds Development Center is part of a growing network of early childhood education schools committed to creating safe, engaging, and inspiring environments where children thrive. 

We believe early childhood education is where everything begins – first steps, first friendships, and the foundation for a lifetime of learning. Our classrooms are communities where curiosity is encouraged, creativity is nurtured, and every child is valued. 

WHY JOIN US 

Our people are at the heart of everything we do. When you join our team, you become part of a collaborative, supportive environment where your work helps create a positive experience for children and families each day. 

As a Lead Toddler Teacher, you’ll gain hands-on classroom experience and build the skills to grow your career in early childhood education. 

ABOUT THE ROLE 

In this role, you’ll support the classroom team in creating a safe, engaging environment where children can learn and grow. You’ll assist with daily activities, provide active supervision, and help bring the curriculum to life while ensuring a smooth, positive classroom experience. 

WHAT YOU WILL DO 

• Help create a safe, nurturing, and engaging classroom environment for all children  

• Support daily activities and curriculum implementation alongside the lead teacher  

• Always provide active supervision, ensuring safety and compliance with required ratios  

• Support children’s development through positive guidance, interaction, and play  

• Assist with classroom routines, organization, and communication with families, while supporting overall school operations 

Each day is an opportunity to make a positive impact on a child’s growth and early learning experience. 

WHAT WE’RE LOOKING FOR 

We’re seeking dependable, positive individuals who enjoy working with children and contributing to a supportive team environment. 

You’ll be a great fit if you: 

• Have a passion for working with young children  

• Bring a positive, patient, and supportive approach  

• Are dependable and show up ready to contribute each day  

• Work well as part of a collaborative team  

• Are open to learning, feedback, and growth  

• Adapt well in a fast-paced classroom environment 

Qualifications: 

• High school diploma or equivalent (GED) required. Coursework or degree in Early Childhood Education or related field preferred. 

• At least 1 year of previous experience working with young children in a childcare, preschool, or similar setting preferred. 

• Basic understanding of classroom procedures and willingness to learn state licensing and compliance requirements. 

• Must meet all state-specific education, certification (including CPR/First Aid, where required), licensing, and regulatory requirements, including the ability to pass a background check and complete ongoing professional development. 

• Effective communication skills and a collaborative approach to working with children, families, and team members. 

• Must be at least 18 years of age. 
• Availability to work Monday-Friday 7:00am-5:30pm

WHAT YOU’LL GET 

• Competitive pay ($14.50-$15.50 hourly based on experience and location)  

• Paid time off (PTO) and holiday pay  

• Discounted childcare  

• Medical, dental, and vision benefits  

• Option to purchase various voluntary insurance plans 

• 401(k) options  

• Ongoing leadership development and career growth opportunities 

Young Minds Development Center – Summer Camp Teacher 

Where you play a key role in shaping a child’s earliest learning experiences. 

WHO WE ARE 

Young Minds Development Center is part of a growing network of early childhood education schools committed to creating safe, engaging, and inspiring environments where children thrive. 

We believe early childhood education is where everything begins – first steps, first friendships, and the foundation for a lifetime of learning. Our classrooms are communities where curiosity is encouraged, creativity is nurtured, and every child is valued. 

WHY JOIN US 

Our people are at the heart of everything we do. When you join our team, you become part of a collaborative, supportive environment where your work helps create a positive experience for children and families each day. 

As a Summer Camp Teacher, you’ll gain hands-on classroom experience and build the skills to grow your career in early childhood education. 

ABOUT THE ROLE 

In this role, you’ll support the classroom team in creating a safe, engaging environment where children can learn and grow. You’ll assist with daily activities, provide active supervision, and help bring the curriculum to life while ensuring a smooth, positive classroom experience. 

WHAT YOU WILL DO 

• Help create a safe, nurturing, and engaging classroom environment for all children  

• Support daily activities and curriculum implementation alongside the lead teacher  

• Always provide active supervision, ensuring safety and compliance with required ratios  

• Support children’s development through positive guidance, interaction, and play  

• Assist with classroom routines, organization, and communication with families, while supporting overall school operations 

Each day is an opportunity to make a positive impact on a child’s growth and early learning experience. 

WHAT WE’RE LOOKING FOR 

We’re seeking dependable, positive individuals who enjoy working with children and contributing to a supportive team environment. 

You’ll be a great fit if you: 

• Have a passion for working with young children  

• Bring a positive, patient, and supportive approach  

• Are dependable and show up ready to contribute each day  

• Work well as part of a collaborative team  

• Are open to learning, feedback, and growth  

• Adapt well in a fast-paced classroom environment 

Qualifications: 

• High school diploma or equivalent (GED) required. Coursework or degree in Early Childhood Education or related field preferred. 

• Previous experience working with young children in a childcare, preschool, or similar setting preferred. 

• Basic understanding of classroom procedures and willingness to learn state licensing and compliance requirements. 

• Must meet all state-specific education, certification (including CPR/First Aid, where required), licensing, and regulatory requirements, including the ability to pass a background check and complete ongoing professional development. 

• Effective communication skills and a collaborative approach to working with children, families, and team members. 

• Must be at least 18 years of age. 
• Ability to work Monday-Friday 7:00am-5:30pm

WHAT YOU’LL GET 

• Competitive pay ($14.50-$15.50 hourly based on experience and location)  

• Paid time off (PTO) and holiday pay  

• Discounted childcare  

• Medical, dental, and vision benefits  

• Option to purchase various voluntary insurance plans 

• 401(k) options  

• Ongoing leadership development and career growth opportunities 

IXL Learning, a developer of personalized learning products used by millions of people globally, is seeking a District Partnership Specialist to join our Professional Learning team and support districts in the Indianapolis metropolitan area. #LI-REMOTE 

At IXL, we seek to help districts transform teaching and learning through best-in-class technology and services. As a District Partnership Specialist, you’ll serve as a trusted consultant, guiding school districts in the Indianapolis metro area through every stage of their implementation. You’ll ensure each district has a clear plan for using IXL tailored to their district goals and initiatives. In addition to delivering professional development, you’ll meet regularly with district and school leaders to monitor progress, analyze data, and plan next steps. You’ll work closely with internal teams to identify opportunities to expand district partnerships and share insights that help shape our products and services. 

We are looking for an enthusiastic, highly organized, and strategic educational leader with school or district leadership experience who thrives in a collaborative, high-energy environment. The ideal candidate is a polished communicator and engaging presenter who is energized by being in schools and classrooms, building relationships, and supporting educators in the field.

This is a full-time remote position for candidates living in Indianapolis, Indiana. 

WHAT YOU'LL BE DOING

• Serve as an IXL implementation expert, supporting large, complex districts with their IXL implementation
• Partner with district leaders in the Indianapolis metro area to create and implement a professional development plan that supports a successful IXL implementation aligned to their goals and initiatives 
• Build relationships with key stakeholders across districts, including district leaders, principals, and teachers, to ensure a consistent implementation
• Travel locally to deliver professional development, meet with district and school leaders, visit classrooms, and provide other hands-on implementation support— 40% - 60% travel with occasional overnight travel
• Partner with the Sales team to effectively manage and grow customer relationships, including supporting districts piloting IXL and other pre-sales opportunities 
• Deliver high-quality live and virtual professional development sessions to drive engagement and usage of IXL
• Analyze and use data to drive decision-making and strategize next steps

WHAT WE'RE LOOKING FOR

• BA/BS degree
• Experience as a K-12 educator, with 5+ years of experience delivering professional development in K-12 settings
• MUST either have experience as a school or district administrator OR have extensive experience delivering PD to these audiences
• Experience leading a district or school instructional initiative or curriculum adoption
• An analytical, strategic thinker who can interpret data and develop effective plans that drive implementation
• Exceptional presentation skills; comfortable presenting to teachers and administrators 
• Excellent interpersonal skills—dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude
• Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish
• Self-starter and quick learner with a passion for improving education through technology

About the Team  

The Virtual Preparatory Academy of Indiana @ Madison-Grant is a K–12 tuition-free online public school in the state of Indiana. We believe in empowering students by providing a flexible, innovative education at home, where state-certified teachers work closely with families to ensure each child reaches their full potential at their own pace.

We are seeking a highly qualified Virtual Special Education Teacher who is dedicated to providing a superior education for all students! ACCEL Schools uses a cutting-edge 21st-century curriculum, which can be accessed online and through a variety of traditional methods.   

The Virtual Special Education Teacher supports the educational and behavioral goals of all students with a focus on students with an Individualized Education Program. 

Please note – while this is an online school position and all instruction occurs virtually, travel and face to face attendance will be required several times per year to support in person state testing and student events. 

ELIGIBILITY: Open to residents of Indiana

About the Opportunity 

• Assist with the implementation of the Individualized Education Plan (IEP) for each student served 
• Write IEPs in a timely manner 
• Participate in the Multi-Tiered System of Supports (MTSS) 
• Maintain all student records and files according to federal, state and local mandates 
• Complete all necessary paperwork within timelines to be compliant 
• Complete progress reports as required 
• Complete all components of all paperwork 
• Work 1:1, in small groups or in whole class sessions with students 
• Administer Transition Assessments 
• Write lessons plans to accommodate goals in the student’s IEP 
• Teach all subjects following the school’s course of study or as assigned 
• Schedule and participate in IEP and other meetings for students with disabilities 
• Prepare and administer all standardized tests, benchmark assessments and evaluation assessments as directed 
• Work with the teaching staff to improve standardized and proficiency testing results 
• Maintain confidentiality concerning all student information and any professional matters 
• Keep accurate records on each student such as grade books and progress reports, lesson plans, attendance records, and behavior/discipline records 
• Collaborate with parents, teachers, psychologists, parents, Administrator, and professionals outside of school 
• Work with Related Services to keep evaluations current, updated every three years 
• Provide resources for classroom teachers for areas of disability 
• Attend professional developments as assigned  

About You 

• Masters’ Degree preferred 
• Current State certification/licensure in appropriate area 
• Three years of teaching experience, at least 2 of which are in special education preferred 
• Strong content knowledge in one or more content areas 
• Familiarity with state proficiency testing state teaching standards 
• Understanding of and/or willingness to learn the MTSS process 
• Prior experience working with a diverse student body 
• Excellent written and verbal communication skills that reflect professionalism and tact at all times 
• Genuine care for children and a passion for teaching 
• Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications 
• Prior experience with software and databases used to maintain Individuals with Disabilities Education Act (IDEA) compliance including Power School Special Programs 
• Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members 
• Strong ability to gather, analyze, and interpret student data to make sound educational decisions 
• Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality 
• Ability to and willingness to work occasional evenings 
• Valid driver’s license and ability to perform occasional local and in-state travel 
• Ability to pass federal, state and local background checks 
• Knowledge of co-teaching models and the ability to co-teach 

About Us 

“We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” – Ron Packard, CEO & Founder 

ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities. 

We offer the following benefits: 

Life benefits – time & peace of mind 

• Paid time off 
• Retirement contributions 
• Optional Basic Life and AD&D insurance 
• Voluntary life insurance (employee, spouse, child) 
• Discounted childcare at Early Learning Academies locations 

Health benefits – stay well & thrive 

• Medical, dental, and vision insurance 
• Employee Assistance Program 
• Voluntary short-term disability insurance 
• Voluntary long-term disability insurance 

Career benefits – keep growing 

• Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals 

EQUAL EMPLOYMENT OPPORTUNITY 

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. 

#LI-BL1

About the Team  

The Virtual Preparatory Academy of Indiana @ Madison-Grant is a K–12 tuition-free online public school in the state of Indiana. We believe in empowering students by providing a flexible, innovative education at home, where state-certified teachers work closely with families to ensure each child reaches their full potential at their own pace.

We are seeking a highly qualified Virtual Special Education Teacher who is dedicated to providing a superior education for all students! ACCEL Schools uses a cutting-edge 21st-century curriculum, which can be accessed online and through a variety of traditional methods.   

The Virtual Special Education Teacher supports the educational and behavioral goals of all students with a focus on students with an Individualized Education Program. 

Please note – while this is an online school position and all instruction occurs virtually, travel and face to face attendance will be required several times per year to support in person state testing and student events. 

ELIGIBILITY: Open to residents of Indiana

About the Opportunity 

• Assist with the implementation of the Individualized Education Plan (IEP) for each student served 
• Write IEPs in a timely manner 
• Participate in the Multi-Tiered System of Supports (MTSS) 
• Maintain all student records and files according to federal, state and local mandates 
• Complete all necessary paperwork within timelines to be compliant 
• Complete progress reports as required 
• Complete all components of all paperwork 
• Work 1:1, in small groups or in whole class sessions with students 
• Administer Transition Assessments 
• Write lessons plans to accommodate goals in the student’s IEP 
• Teach all subjects following the school’s course of study or as assigned 
• Schedule and participate in IEP and other meetings for students with disabilities 
• Prepare and administer all standardized tests, benchmark assessments and evaluation assessments as directed 
• Work with the teaching staff to improve standardized and proficiency testing results 
• Maintain confidentiality concerning all student information and any professional matters 
• Keep accurate records on each student such as grade books and progress reports, lesson plans, attendance records, and behavior/discipline records 
• Collaborate with parents, teachers, psychologists, parents, Administrator, and professionals outside of school 
• Work with Related Services to keep evaluations current, updated every three years 
• Provide resources for classroom teachers for areas of disability 
• Attend professional developments as assigned  

About You 

• Masters’ Degree preferred 
• Current State certification/licensure in appropriate area 
• Three years of teaching experience, at least 2 of which are in special education preferred 
• Strong content knowledge in one or more content areas 
• Familiarity with state proficiency testing state teaching standards 
• Understanding of and/or willingness to learn the MTSS process 
• Prior experience working with a diverse student body 
• Excellent written and verbal communication skills that reflect professionalism and tact at all times 
• Genuine care for children and a passion for teaching 
• Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications 
• Prior experience with software and databases used to maintain Individuals with Disabilities Education Act (IDEA) compliance including Power School Special Programs 
• Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members 
• Strong ability to gather, analyze, and interpret student data to make sound educational decisions 
• Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality 
• Ability to and willingness to work occasional evenings 
• Valid driver’s license and ability to perform occasional local and in-state travel 
• Ability to pass federal, state and local background checks 
• Knowledge of co-teaching models and the ability to co-teach 

About Us 

“We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” – Ron Packard, CEO & Founder 

ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities. 

We offer the following benefits: 

Life benefits – time & peace of mind 

• Paid time off 
• Retirement contributions 
• Optional Basic Life and AD&D insurance 
• Voluntary life insurance (employee, spouse, child) 
• Discounted childcare at Early Learning Academies locations 

Health benefits – stay well & thrive 

• Medical, dental, and vision insurance 
• Employee Assistance Program 
• Voluntary short-term disability insurance 
• Voluntary long-term disability insurance 

Career benefits – keep growing 

• Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals 

EQUAL EMPLOYMENT OPPORTUNITY 

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. 

#LI-BL1

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

We're making an investment in the next generation of veterinary doctors!

As part of the professional veterinary curriculum, colleges encourage off-campus educational experiences in practices outside of the teaching hospital. Practical experience in a well-run and contemporary practice can be a valuable component of your veterinary education, preparing you to deliver better care after graduation. Our program is dedicated to contributing to your practice-readiness and to help you hit the ground running after graduation.

Our program structure:

Our externships are flexible—they can range from two to eight weeks during the year, according to your college curriculum – but are typically two or three weeks in length. Your schedule will include days, evenings and weekends. 

Our externship rotations are designed to allow students, under veterinary supervision, to practice the problem-solving, technical and communication skills that they have acquired during their clinical preparation. Externs are given the opportunity to work alongside our veterinary team and are encouraged to participate in all aspects of patient care. A stipend of $250 per week will be provided.

What you'll be doing:

Externs experience the typical caseload of a small animal practice. Under the supervision of your mentor doctor you will gather histories, perform physical examinations, develop diagnostic and therapeutic plans, scrub in to surgery, assist in the management of medical cases, provide wellness care, develop your client communication skills, polish your technical skills and produce appropriate medical records (SOAPs) within the time limits of daily practice.

Who we're looking for:

Extern students are expected to be enthusiastic and effective participants in our patient care activities, upholding the professional and ethical standards of our practice. Students participating in the externship program are suggested to review the Veterinary Practice Act in regard to the scope of duties that may be performed, and to be familiar with the type and degree of veterinary supervision that is required. These should be followed carefully in order to protect both yourself and our practice.

As a veterinary student extern, we expect you to dress and behave in a professional manner and to meet the expectations that we have of all team members as outlined in our employee handbook.

Requirements:

• Be enrolled in an accredited DVM program.
• You are authorized to work in the United States.
• You must carry professional liability insurance. AVMA PLIT liability insurance is free for all student members of the AVMA. You may apply for this coverage on their website. Please check to make sure your coverage is current and submit a certificate of coverage with your application.

About us:

As sponsors of the Veterinary Externship Program, we see ourselves to be part of your educational team, providing instruction, mentoring and evaluation of the students who participate. You will be assigned a mentor and work on the learning objectives as defined by your college program or to meet your specific goals. At the end of the externship your mentor will provide a written evaluation of your performance as required by your college program.

We look forward to working with you!