Job Title: GenAI Developer/ Engineer

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Location - Bangalore

Experience - 6 to 10

Skills and Qualifications:

Preferred skills:

Programming: Advanced Python (async programming, OOP, REST APIs, FastAPI, Flask, Pandas, NumPy)

GenAI Frameworks: LangChain, LlamaIndex, Haystack, Semantic Kernel

Machine Learning and AI: Snowflake Cortex, TensorFlow, PyTorch

Key Responsibilities:

• Develop scalable Python applications focused on GenAI
• Knowledge of Snowflake Cortex is a big plus.
• Learn and apply techniques like document chunking and embeddings
• Proficient in both SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Cassandra) databases, including schema design and optimization.
• Design, develop, and fine-tune applications built around foundation models (e.g., LLMs, multimodal models) for specific business needs
• Implement and experiment with generative AI techniques, including but not limited to Retrieval-Augmented Generation (RAG) and prompt engineering
• Lead the implementation of intelligent autonomous agents and multi-agent systems capable of complex decision-making, task execution, and interaction with external systems
• Utilize and contribute to agentic AI frameworks (e.g., LangChain, AutoGen, Semantic Kernel, Crew AI) to build robust and scalable AI agents
• Develop and integrate Model Context Protocol (MCP) solutions to standardize how AI applications access and utilize external data sources, tools, and real-time information
• Lead the development of full-stack applications that integrate generative AI models and agentic systems, ensuring seamless user experiences
• Work with front-end technologies (e.g., React, Angular, Vue.js, JavaScript, TypeScript, HTML, CSS) and back-end frameworks (e.g., Python with Flask/Django/FastAPI, Node.js, Go)
• Design and implement scalable RESTful APIs and microservices to expose AI functionalities
• Deploy, manage, and optimize AI/ML workloads and full-stack applications on at least one major cloud platform (AWS, Azure, or GCP)
• Implement LLMOps/MLOps and DevOps best practices for continuous integration, continuous delivery (CI/CD), model deployment, monitoring, and lifecycle management
• Follow coding best practices and contribute to testing and documentation
• Stay abreast of the latest advancements in generative AI, agentic systems, foundation models, and related fields through continuous research and experimentation
• Collaborate effectively with cross-functional teams, including product managers, data scientists, researchers, and other engineers
• Communicate effectively with both technical and non-technical team members, ensuring alignment and understanding across all project phases.

Position Summary:

We are looking for a Staff Software Engineer – Full Stack & AI Innovation with strong hands-on experience in TypeScript (Node.js, JavaScript), and/or Python and a passion for leveraging AI-driven code generation tools to accelerate development. You will play a critical role in operationalizing GenAI-based code generation platform. This role involves translating product specifications into structured inputs for GenAI tools, reviewing the code generated by GenAI tool, and providing feedback to product engineering team to improve quality and performance of the GenAI tool.

You will work closely with product managers, software engineers, and AI specialists to ensure that the generated code aligns with business and technical requirements. The ideal candidate is curious, adaptable, critic and eager to evaluate AI-assisted code generation tool.

Key Responsibilities:

• Develop, Analyze and structure product specifications for input into GenAI programming tools.
• Operate GenAI systems to generate code based on structured inputs.
• Perform detailed code reviews of GenAI-generated programs to ensure correctness, performance, and maintainability.
• Utilize several other AI-powered code generation tools (Cursor.ai, Windsurf, etc.) to compare and optimize GenAI tool in subject.
• Provide feedback to improve GenAI model outputs and prompt engineering strategies.
• Review and validate generated code for correctness, efficiency, and adherence to coding standards.
• Maintain documentation of input formats, code review findings, and feedback cycles.
• Stay current with advancements in GenAI programming tools and code generation technologies.
• Participate in code reviews and mentor junior developers.

Basic Qualifications:

• Bachelor’s/master’s in computer science, Engineering, or equivalent experience.
• 8 to 10 years' experience with strong expertise in at least one of the following:
• TypeScript / JavaScript (Node.js, React, Next.js, Angular, Vue.js)
• Python (Django, Flask, FastAPI/ RestAPI)
• Person must have designed, developed, and maintained scalable front-end and back-end applications using TypeScript/JavaScript/Python.
• Solid understanding of front-end technologies (HTML5, CSS3, Tailwind, Material UI or similar).
• Familiarity with GenAI tools and LLM-based code generation platforms (e.g., GitHub Copilot, CodeWhisperer, etc.).
• Experience with databases: SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, DynamoDB).
• Hands-on experience with Cursor.ai and/or Windsurf (plus other AI-assisted coding tools like GitHub Copilot, Tabnine, Codeium).
• Strong understanding of software development principles and code review practices.
• Familiar with Code review tools (e.g. GitHub, GitLab, Bitbucket etc)
• Strong grasp of software design principles (OOP, SOLID, microservices).
• Excellent problem-solving, debugging, and collaboration skills.
• Excellent analytical and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience working with prompt engineering or structured input design for GenAI systems.
• Exposure to MLOps or AI model evaluation frameworks.
• Knowledge of software architecture and design patterns.
• Knowledge of containerization (Docker, Kubernetes).
• Exposure to serverless architecture and event-driven systems.
• Contribution to open-source or AI-driven development communities.

About Anchanto:

Enabling Simpler, Faster and Scalable eCommerce Operations, Our mission is to simplify backend eCommerce operations for businesses of all sizes through our innovative & intelligent SaaS platforms. We aim to transform the way businesses conduct eCommerce in the region, while aggressively moving towards becoming the most customer-centric company in our domain.

Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.

We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

The Role:

We are currently seeking an experienced QA Lead to develop the software test automation framework for testing the above software product from scratch with use of automation tools like selenium/cucumber/testing etc.

Responsibilities:

• 7-10 years of Manual Testing experience in Functional, Regression, System, Integration and UAT testing, automation testing
• Developing Frameworks from scratch
• Testing concepts and in dept knowledge of Testing and Agile
• Jira knowledge is a must
• candidate should be aware of Selenium Web driver and TestNG
• Should be able to work as backup lead
• will be plus - API Automation - Rest Assured and Karate
• will be plus APPIUM Automation
• E-commerce domain experience will be a huge bonus and will make you stand out in the crowd.
• Experience in Web Based Application testing. (Front End & Back End)
• Should be operational as an individual contributor as well in test case preparation, test data setup and test execution.
• Excellent communication skills required (Verbal & Written) with Onshore & Offshore stakeholders
• 3-4 years of Agile experience required. Experience with Scrum, Sprint, Backlog Planning
• Should have hands-on experience in Team Management, Mentoring juniors, Daily Status Reporting, Client, BA, Dev Co-ordination.
• Experience in Effort Estimation, Capacity Planning, Defect Management, Resource allocation.
• Should be able to handle small – mid size team independently as a Test Lead including activities such as Test Planning, Test Execution, Defect Management, Status Reporting, Effort Estimation, Test Reports
• Experience in dealing with end clients, coordinating with Business Analyst at various stages of QA life cycle
• Thorough understanding and solid hands-on experience in all types of functional testing.
• Experience with mobile app testing is preferred but not mandatory
• Should be able to identify roadblocks, showstoppers and proactively act upon mitigation plan
• Thorough understanding of SDLC & STLC
• Multi-tasking capabilities and leadership qualities required.
• Immediate joiner preferred.
• Quick learner and proactive approach needed
• Should be able to foresee issues/roadblocks that could possibly delay deliverables and proactively escalate to QA Manager
• API Testing, Database testing and Automation Testing experience using selenium will be an added advantage
• Automation experience with Selenium + Test NG / Cucumber is must have

Required Skills:

• Immediate Joiners preferred – Notice Period : Immediate joiner or 30 days Max
• 7-9 years of Manual Testing experience in Functional, Regression, System, Integration and UAT testing.
• 3-4 years of Team Leading, Team Management, Lead level activities
• 7-9 years of hands-on experience in all types of Black Box testing (Smoke, Sanity, System, Integration, Regression, UAT)
• Any Testing related certification will be an added advantage
• 1-3 years of E commerce domain knowledge
• API Testing, Database testing will be an added advantage

Bonus Points For

• Experience with JavaScript is a plus
• Experience with Jmeter / Load runner is a plus
• E commerce domain experience is a plus

Benefits

• Hybrid/remote working options (we have an office in Pune)
• A chance to build career with a fast-growing global SaaS tech company
• An opportunity to collaborate with local & global teams on interesting projects
• Competitive salary package
• Amazing work-life balance
• Learning opportunities
• Work hours: 09:00 AM to 06:00 PM India time with occasional travel if necessary

Anchanto provides equal employment opportunity, promotes diversity; actively encouraging applicants all backgrounds, ages, LGBTQ+, & those with disabilities to apply

So, what’s the role all about?

As a Specialist Automation Engineer. You will be part of a cross-functional Scrum team that develops and supports specific components of our end product. You will be working hand in hand with the other R&D people. You will be involved in new feature development; provide input to POs and developers on the correct behavior of the system. You own the quality of the product, taking full responsibility for all functional – but also non-functional – aspects, like performance, stability, security, and maintainability. Serve as the quality leader for the group and is accountable for the product quality. Drive the team for continues improvement and innovate with quality assurance practices.

How will you make an impact?

Drive an AI-first quality mindset, leveraging automation and data insights to improve testing, defect detection, and overall product quality

Design and execute AI-assisted test strategies (manual, automation, unit, integration, E2E, exploratory) for web and backend to ensure strong coverage

Own end-to-end quality of modules and releases, ensuring standards, reliability, and customer expectations are met

Identify defects early, proactively diagnose issues, and continuously improve test coverage and risk mitigation

Lead test automation efforts and define QA strategy, deliverables, and ownership across the team

Contribute to Discovery and Epic reviews, partner with stakeholders to identify risks, shape requirements, and ensure environment readiness and stability

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering

8–11 years of experience as an Automation QA Engineer

Strong experience in test planning and execution for scalable applications

Hands-on with Playwright (TypeScript/JavaScript); knowledge of Java/JavaScript is a plus

Experience with AI-driven testing approaches and test management tools (TestLink, Xray)

Good understanding of Agile (Scrum/Kanban) methodologies

Experience with API testing (Postman), SQL, and microservices architecture

Familiarity with virtual environments, Windows, and shell operations

Hands-on in functional and non-functional testing with a strong quality mindset

You will have an advantage if you also have:

Experience in web & backend testing

Knowledge of HTTP and cloud (AWS preferred)

Exposure to Telecom/UC systems

Experience in risk-based testing & CI/CD

ISTQB/ISEB/TMap certification is a plus

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10799

Reporting into:  Tech Manager
Role Type: Individual Contributor

About the Role

We are looking for a Senior Software Engineer, Reliability, you will serve as a hands-on technical leader within the SRE team, guiding senior engineers, influencing product development teams, and ensuring the systems we operate are built to be reliable, scalable, and observable from the ground up.

You will drive strategic initiatives, mentor others in the practice of SRE, and help define architectural best practices across our platform. This role is pivotal in aligning teams, enforcing high standards, and scaling SRE principles globally within Veeam.

What You’ll Do

Reliability Engineering & Resilience

• Design and evolve infrastructure to be highly available, fault tolerant, and scalable across public clouds (initially Azure, with future expansion plans to other providers).
• Establish and maintain SLIs, SLOs, and error budgets that define and enforce reliability objectives.
• Lead incident response, analysis, blameless postmortems, and sharing sessions in order to maximize learning across our entire engineering team and driving changes to the entire socio-technical engineering system.

Observability & Operational Excellence

• Drive adoption of deep observability practices, ensuring telemetry, logs, metrics, and tracing are comprehensive and actionable.
• Develop automation and self-healing tools to reduce toil and support Veeam’s fleet management strategy.
• Participate in on-call rotations and lead operational excellence across the stack.

Engineering at Scale

• Contribute to infrastructure as code (IaC), CI/CD systems, deployment automation, and scalable config management.
• Integrate and extend monitoring and chaos engineering tools to validate reliability assumptions under load and failure conditions.
• Implement testing strategies, canary deployments, and release validation pipelines to protect production environments and allow teams to safely deliver new features as quickly as possible.

Collaboration & Culture

• Embed within product and platform teams to champion reliability from design through delivery.
• Contribute to a learning culture focused on continuous improvement and proactive risk management.
• Mentor engineers and advocate for DevOps/SRE best practices across global teams.

What You’ll Bring

• 5+ years of hands-on experience in a Software Engineering role with at least 2 years in Site Reliability, Platform Engineering, or similar.
• Deep experience building systems on public cloud providers (Azure preferred)
• Strong programming skills in JS, Node, Typescript, Go, Java, C#, or similar.
• Proven track record in delivering monitoring, alerting, and observability tooling (e.g., Prometheus, Grafana, OpenTelemetry).
• Experience with IaC tools like Terraform/Pulumi, and container orchestration (e.g., Kubernetes).
• Solid understanding of distributed systems, cloud networking, and cloud-native system design.
• Excellent communication and collaboration skills across geographies and disciplines.

Bonus Skills

• Experience working on large-scale B2B SaaS platforms.
• Background in chaos engineering, resilience testing, performance testing, load testing, or incident learning programs.
• Familiarity with compliance frameworks (e.g., ISO, SOC 2, GDPR, FEDRAMP/CMMC).

What You’ll Get

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Please note: If the applicant is permanently located outside India, Veeam reserves the right to decline the application.

#LI-KP1
#Hybrid

What You'll Do

At HG Insights, we run one of the most data-rich go-to-market environments in B2B SaaS. We're looking for a Senior/Staff GTM automation engineer who will sit inside our Sales Engineering and Solutions team and build the tools, integrations, and AI-powered workflows that make our Sales Engineers, Solutions Engineers, and Enterprise CSMs dramatically more effective.

This is a force-multiplier role. You'll embed with revenue teams, understand their daily jobs to be done, and turn manual, repetitive work into fast, reliable automations—so our best people spend their time on the work only humans can do.

Core Responsibilities

• Workflow discovery: Shadow and interview Sales Engineers, Solutions Engineers, and Enterprise CSMs to map their day-to-day workflows and build a prioritized automation backlog ranked by impact and effort
• Sales Engineering tools: Build data-assembly tools that pull from HG's APIs, automate technical discovery prep, and generate proof-of-concept materials—reducing manual pre-call and post-call work for SEs
• Solutions Engineering tools: Automate the generation of technical scoping docs, integration-architecture diagrams, and solution briefs; maintain a reusable library of solution templates and sandbox configurations
• Enterprise CSM automations: Build automations for account health briefs, QBR summaries, risk-detection alerts, and personalized outreach workflows using data from Vitally, Salesforce, and Slack
• AI-powered workflow engineering: Design and deploy LLM-based workflows using Claude and the Claude Agent SDK—building agents, MCP server integrations, and agentic pipelines that operate across the GTM tool stack
• Platform ownership: Maintain and evolve the internal GTM automation stack; document every tool so teams can self-serve; instrument monitoring so failures surface quickly

What We're Looking For

Experience

• 3–7 years in a technical role—software engineering, solutions engineering, RevOps engineering, or a closely related field
• Demonstrated track record of building internal tools or automations that eliminated manual work for a GTM or customer-facing team
• Hands-on experience integrating with SaaS APIs (Salesforce, Slack, HubSpot, Vitally, or similar)

Technical skills

• Expert-level user of Claude Code—you use it daily, understand its agentic capabilities, and can build production workflows with it
• Proficiency in Python and/or JavaScript/TypeScript for scripting, API integration, and automation
• Working knowledge of MCP (Model Context Protocol) servers and LLM-based agent frameworks
• Comfort with workflow automation platforms such as n8n, Zapier, or Make
• Familiarity with the GTM tool ecosystem: Salesforce, Vitally, Slack, Gong, Granola, Outreach, or equivalent

How you work

• Business mindset: You understand that tools are only valuable if people use them—you design for adoption, not just functionality
• Discovery-first: You run structured discovery sessions with non-technical stakeholders and translate fuzzy pain points into scoped, buildable solutions
• Ship fast, iterate often: You prefer a useful tool in users' hands over a perfect tool on a roadmap
• High reliability bar: If an automation breaks, the team loses trust—you build with monitoring and graceful failure in mind

Nice to have

• Experience working in or embedded with a Sales Engineering, Solutions Consulting, or Customer Success team
• Familiarity with HG Insights products and use cases—technology intelligence, installed-base data, or intent signals
• Prior experience building Claude-powered agents or working with the Anthropic API at a production level

Why HG Insights

We're the global leader in technology intelligence—the data that helps the world's best B2B sales and marketing teams find and close the right customers. This role offers an uncommon combination of technical depth and business impact: you'll define your own roadmap, work directly with the teams you're serving, and see your work reflected in real revenue outcomes.

We offer competitive compensation, equity, and a team that genuinely invests in your growth as an engineer and as a GTM thinker.

HG Insights is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

See yourself at Twilio

Join the team as Twilio’s next Technical Support Engineer 2

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction

Responsibilities

In this role, you’ll:

• Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
• Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
• Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. 
• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role
• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
• Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
• Mentor or provide training to other team members in case management best practices.
• Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.
• Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations
• Active participant in process improvement initiatives

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 2-4 years of experience
• Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
• Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java 
• API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks 
• Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
• Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
• Fluency in English (verbal, comprehension, listening, and writing)
• Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
• Ability to diplomatically address customer concerns and provide feedback

Desired:

• Bachelor's Degree or equivalent certifications and work experience
• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
• Basic case management experience/skills
• Strong problem-solving skills and critical thinking

Location

This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Technical Support Engineer 3

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction

Responsibilities

In this role, you’ll:

• Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
• Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
• Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. 
• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role
• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
• Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
• Mentor or provide training to other team members in case management best practices.
• Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.
• Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations
• Active participant in process improvement initiatives

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5-7 years of experience
• Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
• Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java 
• API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks 
• Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
• Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
• Fluency in English (verbal, comprehension, listening, and writing)
• Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
• Ability to diplomatically address customer concerns and provide feedback

Desired:

• Bachelor's Degree or equivalent certifications and work experience
• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
• Basic case management experience/skills
• Strong problem-solving skills and critical thinking

Location

This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The Challenge 

OneTrust is seeking a Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the OneTrust platform (and related technologies where appropriate). 

Your Mission 

The Team  

The product engineering team drives the realization of practical AI solutions for the contact centre environment. Our existing Studio product stack is built on PHP/Laravel, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as Azure OpenAI, Google AI APIs, IBM Watson and Amazon Lex.  

Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor. 

The role of Senior Software Engineer is for the Studio Innovations team, which modernizes existing Studio product. This team keeps our production systems stable, secure, and performing at their best, handling everything from enhancement of the existing studio product to modernize it into Java microservices on the GCP cloud. 

This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location.  

Role purpose  

The role of a Senior Software Engineer in the R&D AI Automation Team is to design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution. This role would be a key developer role to modernize and re-architect the existing Studio product to use Java microservices on GCP. The Senior engineer's responsibilities include software design and development, testing and documentation across our backend, front-end and interaction management platforms to deliver end-to-end features, work with product owners and designers to expand the feature set and create high-quality user interfaces, take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation, deep dive into cutting edge technologies and work with the products team to transfer ideas into products.  

How you contribute  

• Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges. 

• Help create blueprints that outline how different components of the system will interact, ensuring scalability, maintainability, and performance 

• Writing high-quality, efficient, and maintainable code that serves the purpose of scaling and tenancy management. Should follow coding best practices and contribute to developing software modules, features, and functionalities. 

• Contribute to production incident management and debugging complex issues using knowledge of monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.  

• Mentor junior engineers, helping them develop their skills and grow as professionals. This fosters a culture of continuous learning and collaboration within the team. 

• Ensure that the development stays on track, milestones are met, and the project aligns with business objectives.  

• Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress. 
    

Skills, competencies and qualifications  

Required:  

• 5+ years of designing and developing high traffic distributed and scalable systems on a cloud-based platform (GCP. AWS or Azure) in a SaaS company. Hands-on expertise in cloud-native backend microservices with Java & backend frameworks like Spring Boot. 

• Highly proficient in a variety of programming languages, including but not limited to Java, PHP, Javascript, Python or others as required.   

• Experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.  

• Strong observability and monitoring exposure by monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc. 

• Expertise in databases (SQL and NoSQL), and their optimization techniques. 

• Expertise in CI/CD, Containerization and Kubernetes. 

• Awareness of web security best practices and the ability to implement security measures to protect applications and data.  

• Ability to deploy and monitor applications in production along with diagnosing any technical issues.  

• A portfolio of past projects showcasing full-stack development skills.  

• Ability to work independently and as part of a collaborative team.  
  
  
• Strong commitment to delivering high-quality code and solutions on time and within scope.  

Educational qualifications 

• Bachelor's degree in computer science, engineering, or related field  

Desirable:  

• Experience with PHP.  

• Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.  
   

Other requirements  

• This position requires the ability to be On Call.  

Key relationships  

There are no direct reports to this role.  

Key stakeholders include:  

• Service owners and their teams.  

• Technical leadership and senior management, including VPs.  

• Engineering teams.  

• Network and Telecom teams.  

• Customer service teams.  

• Compliance and infosec teams.  
   

Reporting Structure 

• This position reports to the Senior Engineering Manager  

What's the Role All About?

The Tech Manager is a senior technical leadership role responsible for driving the design, delivery, and quality of AI-driven and Conversational AI solutions across the NICE CXone ecosystem. With 15+ years of experience, you will lead and mentor a high-performing engineering team, bring deep expertise in AI models, AWS Knowledge Hub, and AWS Cloud, and serve as a key technical authority across cross-functional delivery teams. This role blends hands-on technical depth with strong people management, ensuring both engineering excellence and team growth.

How Will You Make an Impact?

Technical Leadership:

• Define and govern technical standards and best practices for AI and Conversational AI solution delivery.
• Provide hands-on guidance on the design and implementation of integrations using APIs, modern web technologies, and authentication standards.
• Lead the development of proofs of concept (PoCs) and production-ready solution components leveraging AWS Cloud, AWS Knowledge Hub, and AI/ML models.
• Drive prompt engineering, conversational design, and AI orchestration best practices across the team.
• Oversee testing, validation, and go-live activities to ensure solutions meet quality, performance, security, and usability standards.

People Management & Team Development:

• Lead, mentor, and develop a team of engineers — conducting performance reviews, supporting career growth, and fostering a culture of continuous learning.
• Define and uphold engineering standards, coding guidelines, and delivery frameworks across the team.
• Identify skill gaps and build team capability in emerging areas such as Generative AI, AWS services, and enterprise conversational platforms.
• Drive a collaborative, inclusive, and high-accountability team culture.

Technical Problem Solving & Quality:

• Diagnose and resolve complex technical challenges across SaaS applications, cloud environments, AI integrations, and data flows.
• Ensure all implementations meet enterprise-grade standards for quality, scalability, security, and performance.
• Produce and review key documentation including architecture specifications, test strategies, and deployment materials.

Delivery & Process Excellence:

• Drive Agile/Scrum delivery practices including sprint planning, retrospectives, and release management.
• Define and continuously improve engineering processes, documentation standards, and delivery frameworks.
• Align technical roadmap planning with business priorities and stakeholder expectations.
• Manage escalations effectively and maintain strong cross-functional collaboration with Implementation Engineers, Consultants, Project Managers, and Customer Success teams.

Collaboration & Stakeholder Engagement:

• Partner with senior stakeholders, customers, and cross-functional teams to translate business requirements into technical solutions.
• Participate in customer workshops, design reviews, and technical discussions — communicating architecture decisions and implementation strategies with clarity and confidence.
• Maintain transparent and consistent communication across all delivery teams.

Have You Got What It Takes?

Experience & Education:

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work experience.
• 15+ years of professional experience in software engineering or technical delivery roles, with a focus on AI, digital channels, or bot/conversational applications preferred.
• 5+ years in a technical leadership or people management role (Engineering Manager, Tech Lead, or similar).

Technical & Architecture Skills:

• 7+ years of hands-on software development experience, with at least 2–3 years in a tech lead or architect capacity.
• Strong proficiency in modern programming languages such as Java, Python, C#, or JavaScript/TypeScript.
• Deep knowledge of AWS Cloud services and AWS Knowledge Hub; familiarity with Azure or GCP is a plus.
• Proven experience working with AI/ML models, Generative AI frameworks, and enterprise AI orchestration patterns.
• Strong expertise in:
• Web APIs, SOAP, and REST implementations
• Modern authentication standards (OAuth2, OIDC, SAML)
• Browser and web security (CORS, X-Frame Options)
• HTML/CSS and front-end fundamentals
• Prompt engineering and AI integration patterns
• Solid understanding of CI/CD pipelines, DevOps practices, and software architecture principles.
• Proficiency in databases (SQL/NoSQL) and data integration patterns.
• Strong understanding of conversational UX, AI-driven interfaces, and enterprise AI platforms.

Leadership & People Management:

• Demonstrated experience managing and growing engineering teams, including performance management and career development planning.
• Ability to define technical vision, establish engineering standards, and align team deliverables with organisational goals.
• Strong stakeholder management skills, including handling escalations and influencing at senior levels.
• Experience driving technical roadmap planning across multi-disciplinary teams.

Communication & Collaboration:

• Clear, confident written and verbal communication skills.
• Comfortable engaging with customers and senior stakeholders to articulate technical decisions, solution architecture, and delivery strategy.
• Effective leader in design reviews, sprint planning, technical discussions, and delivery execution.

Delivery & Process:

• Experience defining and improving engineering processes, documentation standards, and delivery governance.
• Strong track record of authoring and reviewing design documents, functional requirements, test strategies, and deployment guides.
• Experienced in Agile/Scrum environments with a focus on predictable, high-quality delivery.
• Willingness to work in US shift hours (5 PM – 2 AM IST).

You Will Have an Advantage If You Also Have:

• Hands-on experience with NICE CXone products or other cloud-based contact centre platforms.
• Experience with enterprise conversational AI platforms such as NICE CXone, Kore.ai, Amelia, Dialogflow, or similar.
• Exposure to Generative AI tools, LLM fine-tuning, or RAG-based architectures.

What's in It for You?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility — 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration, where teamwork and creative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10786

Reporting Into: Director , Engineering 

Role Type: People Management

So, What's the Role All About?

We are looking for a Specialist Software Architect to lead the architectural vision, design, and evolution of our AI-driven and Conversational Solutions platform. This role demands deep hands-on expertise in Python, AWS Cloud services, AWS Knowledge Hub, and multiple Knowledge Base technologies, along with proven experience designing simplified, scalable, and resilient architectures using microservices and AWS-native services.

You will play a critical role in shaping the technical foundation of our Conversational AI platform — one that handles millions of interactions per day, meets strict SLAs (99.99%), and supports zero-downtime deployments, robust disaster recovery, and enterprise-grade AI orchestration. You will be the go-to architect for proposing pragmatic, simplified designs that balance innovation with operational excellence.

How Will You Make an Impact?

Architecture & System Design:

• Own and define the end-to-end architecture of the Conversational AI and Knowledge platform, covering AI model integration layers, data stores, knowledge bases, and external integrations.
• Design enterprise-scale, cloud-native, microservices-based architectures capable of handling high concurrency, burst traffic, and real-time conversational workloads.
• Propose simplified, cost-effective architectural designs leveraging AWS-native services — avoiding over-engineering while ensuring scalability and resilience.
• Define reference architectures, architectural blueprints, and non-functional requirements (NFRs) for performance, reliability, security, and maintainability.
• Drive event-driven and asynchronous architectures using AWS-native services such as SQS, SNS, EventBridge, and Step Functions.
• Define best practices for microservices design, domain-driven design (DDD), API design (REST, async/event APIs), and AI integration patterns.
• Review and guide complex application-level designs, critical code paths, and AI pipeline architectures.

AI & Conversational Solution Architecture:

• Architect and evolve AI-driven Conversational solutions integrating large language models (LLMs), prompt engineering patterns, and enterprise AI orchestration frameworks.
• Design and implement Knowledge Base solutions using AWS Knowledge Hub, vector databases, RAG (Retrieval-Augmented Generation) architectures, and other knowledge management technologies.
• Define AI model integration strategies — including model selection, fine-tuning approaches, embedding pipelines, and response quality frameworks.
• Drive conversational UX architecture, ensuring seamless, context-aware, and low-latency interaction flows.
• Evaluate and recommend AI tooling, platforms, and frameworks aligned with business needs (e.g., AWS Bedrock, LangChain, OpenAI, Anthropic, Kore.ai, Dialogflow).
• Lead the design of multi-turn conversation management, intent resolution, and fallback handling architectures.

AWS Cloud & Microservices Architecture:

• Architect and optimise solutions using AWS services including but not limited to Lambda, API Gateway, SQS, SNS, Step Functions, DynamoDB, Aurora Serverless, S3, Bedrock, and Kendra.
• Design cost-efficient, elastic scaling strategies aligned with unpredictable conversational AI workloads.
• Lead cloud governance, environment isolation, multi-account strategy, and infrastructure-as-code (IaC) practices.
• Define CI/CD pipeline standards, DevOps practices, and containerisation approaches (Docker, Kubernetes) for AI workload deployments.
• Drive microservices decomposition strategies — identifying service boundaries, inter-service communication patterns, and data ownership models.

Scalability, Resilience & Disaster Recovery:

• Design for extreme scale — high concurrent users, high TPS, and real-time AI inferencing demands.
• Own resilience strategies including multi-AZ and multi-region architectures, active-active or active-passive DR setups, and graceful degradation mechanisms.
• Define and validate RPO/RTO goals, conduct chaos testing, and lead DR drills.
• Ensure zero-downtime deployment capabilities through blue/green, canary, and rolling deployment strategies.

Security, Compliance & Reliability:

• Embed security by design across all AI and data architecture layers — covering authentication, authorisation, data privacy, encryption, and model safety guardrails.
• Support compliance requirements (SOC2, ISO, GDPR) from an architectural standpoint, particularly around AI data handling and knowledge base access controls.
• Partner with SRE and DevOps teams on observability, logging, distributed tracing, and alerting for AI workloads.
• Define SLIs, SLOs, and capacity planning models for conversational AI services.

Technical Leadership & Collaboration:

• Act as a technical mentor and trusted advisor to senior engineers, tech leads, and implementation teams.
• Lead architecture reviews, design councils, and technical decision forums — championing simplicity, pragmatism, and long-term maintainability.
• Partner closely with Product Management, AI/ML teams, and delivery teams to balance innovation with execution feasibility.
• Drive the long-term AI architecture roadmap and proactively reduce technical debt.

Have You Got What It Takes?

Experience & Education:

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work experience.
• 10+ years of professional software engineering experience, with at least 4–5 years in a software architect or principal engineer role.
• Demonstrated experience designing and delivering AI-driven or Conversational AI platforms at enterprise scale.

Technical Expertise:

• Deep hands-on experience with Python — including AI/ML libraries, API development, and automation scripting.
• Strong expertise in AWS Cloud services — particularly those relevant to AI workloads: Bedrock, Kendra, Lambda, API Gateway, SQS, SNS, Step Functions, DynamoDB, S3, and Aurora Serverless.
• Hands-on experience with AWS Knowledge Hub and multiple Knowledge Base technologies including vector databases, document stores, and semantic search platforms.
• Proven experience designing microservices architectures — including service decomposition, inter-service communication (REST, gRPC, event-driven), and distributed data management.
• Strong understanding of:
• RAG (Retrieval-Augmented Generation) architectures and embedding pipelines
• Prompt engineering and LLM integration patterns
• Modern authentication standards (OAuth2, OIDC, SAML)
• Web APIs — REST and async/event API design
• Databases (SQL/NoSQL) and data integration patterns
• Experience with CI/CD pipelines, DevOps practices, and containerisation (Docker, Kubernetes).
• Familiarity with AI tooling and platforms such as AWS Bedrock, LangChain, OpenAI, Anthropic, Dialogflow, or Kore.ai.
• Experience with GenAI and Agentic AI application development.

Architecture & Scale:

• Demonstrated success designing systems for high traffic, low latency, and high availability at global scale.
• Deep experience with resilience, disaster recovery, and failover design in cloud-native environments.
• Strong track record of proposing simplified, pragmatic architectural solutions that avoid unnecessary complexity.
• Experience with event-driven systems, message queues, and streaming architectures.
• Strong understanding of cloud networking, caching strategies, and data modelling for AI workloads.

Good to Have:

• Experience with CCaaS or real-time communication platforms (e.g., NICE CXone).
• Exposure to multi-region SaaS deployments and hybrid serverless/container architectures.
• Familiarity with OpenSearch or Elasticsearch for conversational data search and analytics.
• Experience with cost optimisation strategies at scale on AWS.
• Knowledge of frontend technologies (JavaScript/TypeScript, React) for full-stack architecture awareness.

What's in It for You?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility — 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration where teamwork and creative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 10787

Reporting Into: Director , Engineering

Role Type: Individual Contributor 

As a Senior Cyber Security Trainer & Curriculum Developer at Recorded Future, you will serve as a key driver of customer enablement through high-impact, technical training. Operating with full independence, you will design, deliver, and optimize cybersecurity learning experiences that empower customers to effectively adopt and utilize the Recorded Future threat intelligence solution. You will lead initiatives that enhance learner outcomes, mentor junior trainers, and shape the evolution of our curriculum through real-world feedback and strategic insight.

What You'll Do:

• Design, develop, and deliver live and virtual cybersecurity training for global customer audiences.
• Take ownership of curriculum course, create technical labs, CTF challenges, and curriculum aligned to role-based use cases.
• Act as a subject-matter expert and mentor to junior trainers and instructional designers.
• Collaborate cross-functionally with Product, Customer Success, and Engineering teams to align training content with evolving product capabilities and customer needs.
• Contribute to the Recorded Future Community through training-related discussions, webinars, and events.
• Provide guidance and support to Partner Trainers to ensure consistency and instructional excellence.
• Analyze training effectiveness using learner feedback, analytics, and performance metrics to continuously improve course impact.

What You'll Bring:

• 8+ years in a training, cybersecurity, or enablement role.
• Proven track record of independently designing and delivering cybersecurity training for external customers.
• In-depth knowledge of threat intelligence, cyber defense frameworks (e.g., MITRE ATT&CK), and threat actor analysis.
• Strong instructional design skills, with experience building interactive, lab-based learning environments.
• Excellent facilitation and communication skills across live, virtual, and hybrid environments.
• Experience using learning analytics to measure engagement, retention, and training impact.
• Strong cross-functional collaboration and stakeholder communication skills.

Preferred Qualifications:

• CISSP, GIAC, or equivalent cybersecurity certification 
• Familiarity with Recorded Future platform or threat intelligence platforms
• Proficiency in tools such as Articulate 360, Camtasia, and LMS platforms (e.g., Skilljar)
• Exposure to AI applications in cyber security or cybersecurity training
• Experience mentoring peer instructors or managing instructional standards
• Awareness of adult learning theory and modern digital learning strategies.

#LI-Remote

As a Technical Cybersecurity Trainer & Curriculum Developer, you will design and deliver customer-facing training experiences that help users understand and apply threat intelligence to their operational environments. Working under moderate supervision, you will take ownership of specific modules and sessions, contribute to hands-on lab development, and partner with cross-functional stakeholders to support the success of both new and experienced customers.

What You'll Do:

• Focus on complex platform features, APIs, and integration guides for developer and enterprise audiences.
• Deliver instructor-led training (ILT) in live or virtual formats, including "Getting Started" and foundational courses.
• Design, maintain, and improve hands-on exercises, product walkthroughs, and Capture the Flag (CTF) activities under guidance.
• Build and update customer-facing training assets, including slide decks, handouts, and facilitator guides.
• Collaborate with senior trainers and instructional designers to align training materials with frameworks like MITRE ATT&CK and the NICE Cybersecurity Workforce Framework.
• Support and co-facilitate intermediate-level product workshops with experienced team members.
• Partner with Product and Customer Success teams to ensure curriculum reflects evolving product features and use cases.
• Assist in evaluating learner feedback and analytics to drive continuous improvement in training.

What You'll Bring:

• 5+ years in a technical training, cybersecurity analyst, or instructional design role.
• Strong understanding of cybersecurity principles and operational security use cases.
• Familiarity with adult learning theory and training best practices.
• Experience delivering virtual training via platforms such as Zoom, Webex, or Microsoft Teams.
• Basic proficiency with instructional tools (e.g., Articulate 360, Camtasia, Snagit).
• Clear written and verbal communication skills for external audiences.
• Team player mindset with eagerness to learn and grow.

Preferred Qualifications:

• CEH or CompTIA CySA+ certification (or equivalent)
• Experience using or teaching with threat intelligence platforms
• Exposure to building MITRE ATT&CK-aligned training materials
• Some experience with hands-on lab or simulation development
• Knowledge of frameworks like NICE or NIST CSF
• An understanding of customer enablement or product adoption concepts.

#LI-Remote

The Senior Learning Experience Designer at Recorded Future is an expert contributor responsible for transforming complex cybersecurity workflows into high-fidelity instructional content. You will focus on building practical, task-based learning experiences that enable users to effectively navigate and utilize the Recorded Future Platform. By applying advanced instructional methodologies, you will create instructional assets that reduce time-to-value and empower users to solve real-world security challenges.

What You'll Do:

Instructional Design and Curriculum Development:

• Partner with SMEs to deconstruct complex workflows into easy-to-understand learning. You will design and develop assets from labs to CTF-style challenges, to ensure learners can successfully apply technical concepts to real world applications.
• Rapidly translate technical SME workflows into high-quality storyboards for scenario-based applications; ensuring all instructional designs are anchored in a clear understanding of the business problem and focus on real-world skill application.
• Apply advanced adult learning theories to design scenario-based learning and simulations that mirror the daily reality of threat analysts and security engineers.
• Ensure all learning assets meet accessibility standards and inclusive design principles; serving as a resource for technical teams to ensure instructional content is usable by all learners, regardless of ability.

Content Delivery and Project Management:

• Manage the full development cycle for complex instructional projects, ensuring deliverables are accurate and meet established quality standards.
• Execute a thorough review process; quality assurance, for all assets, verifying technical functionality, brand consistency, and instructional integrity before launch.
• Work autonomously to coordinate with SMEs for technical information and deliver learning assets that align with project timelines.

What You'll Bring:

• Expert proficiency using Articulate Rise and Camtasia.
• Demonstrated ability to apply accessibility standards to all digital learning assets.
• Strong understanding of cybersecurity principles and personas.
• Experience delivering learning programs in a SaaS environment.
• Instructional Design certificate required.

Preferred Qualifications:

• Practical experience with LMS functionality and technical standards (SCORM/xAPI) to ensure seamless content deployment; ability to use basic learning data to identify areas for content improvement.
• Expert proficiency in Articulate Storyline.

#LI-Remote

As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Be Doing:

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets
  
  

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring:

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

Preferred Qualifications:

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

#LI-Remote

The Learning Experience Designer at Recorded Future focuses on creating high quality user education that builds Platform engagement. Working closely with SMEs, you will translate cybersecurity concepts into clear, practical learning experience. In this role, you will develop end-to-end instructional content, from videos to interactive modules, that helps users not only master the Recorded Future Platform but successfully apply it in their daily jobs.

What You’ll Do:

Instructional Design and Curriculum Development:

• Collaborate with subject matter experts to distill complex cybersecurity topics into clear, engaging content and role-specific scenarios for all users of the Recorded Future Platform.
• Craft SMART learning objectives, effective assessments, aligned with industry frameworks (i.e. NICE) that drive measurable performance outcomes, ensuring training is practical and applicable to the learners daily tasks.
• Leverage proven instructional design models (ADDIE / SAM / Blooms / Design Thinking) to analyze learner needs and  structure sound and visually engaging learning solutions.

Content Delivery and Project Management:

• Consistently deliver courses on schedule, aligned with program timelines, priorities, and stakeholder expectations to ensure timely and effective enablement.
• Proactively maintain and enhance training content to reflect evolving product capabilities and emerging customer needs, ensuring every asset remains current and relevant to current workflows.
• Maintain high standards of accuracy and brand consistency across all deliverables by performing thorough quality checks and peer reviews to ensure error free and professional learning experiences.

What You'll Bring:

• Ability to rapidly create a storyboard from raw SME data, including the use of interactions, knowledge checks, videos, and images to design interactive, visually compelling, and instructionally sound eLearning experiences.
• Expertise with the Articulate Rise.
• Proficiency using Camtasia for media production and editing (audio and video) to enhance learner engagement and elevate the overall quality of instructional content.
• Solid understanding of core cybersecurity principles, ensuring learning experiences are technically accurate and relevant.

• Instructional Design certificate recently earned or in progress, demonstrating commitment to ongoing professional development and mastery of learning design principles.
• Experience in end-to-end content development with a track record of delivering clear, impactful and professional learning programs.

Preferred Qualifications:

• Prior experience in learning management system (LMS) administration, with a strong understanding of platform functionality, learning analytics, and content development workflows.

#LI-Remote

Smartsheet is establishing a new Enterprise Insights & Intelligence team to centralize ownership of corporate metrics, analytics governance, and self-serve data enablement. This is a foundational hire — you will help build this function from the ground up, with direct visibility to senior leadership and the opportunity to shape how the entire organisation consumes and trusts its data.

We are looking for a Senior Business Intelligence Engineer who can operate across three strategic pillars: automating and governing corporate executive reporting, standardising metrics and reporting practices at scale, and enabling self-serve and AI-powered data solutions. Day to day, this means you could be building an automated executive scorecard, codifying metric definitions into a governed semantic layer, standing up an AI agent that lets business users query trusted data in natural language, or leading enablement sessions on our analytics platforms. The thread connecting all of it is ensuring that Smartsheet's data is trusted, consistent, accessible, and ready for both human and AI consumption.

This is not a traditional reporting or data science role. You will work across dbt, MetricFlow, Snowflake, and Databricks to build the governed data layer that underpins everything — from board-level scorecards to LLM-powered insights to self-serve dashboards.

You Will

• Design, build, and maintain governed metric models — standardised, reusable definitions of business KPIs that dashboards, reports, and AI agents all query from a single source of truth
• Own the automation and maintenance of corporate scorecards and executive reporting (SLT/XLT), ensuring trusted, timely data with AI-powered anomaly detection and alerting
• Conduct deep dives on key KPIs and company goals, surfacing actionable insights and translating short- and long-term business priorities into data-driven recommendations shared via reviews and async updates
• Lead metric certification and governance — maintain a centralised KPI glossary, standardise dashboards, and retire stale reporting assets
• Build AI agent integrations (MCP servers, skills, subagents) that allow tools like Claude and Snowflake Cortex to query enterprise data through the semantic layer with metric-correct SQL
• Drive self-serve analytics enablement — documentation, training, dashboard quality checks, and experimentation governance across Amplitude, Tableau, and other platforms
• Partner with Product, Engineering, Finance, GTM, and Customer Success to align metric definitions and data sources cross-functionally
• Translate qualitative UX signals and customer feedback into measurable data pipelines

You Have

• Bachelor's degree (B.Tech / B.E. / B.Sc.) in Computer Science, Engineering, Mathematics, Statistics, or a related quantitative field
• 5+ years of experience in analytics engineering, BI engineering, data engineering, or a closely related role
• Experience with KPI design and insight generation — ability to define meaningful metrics, analyse trends, identify anomalies, and communicate findings that drive business decisions
• Familiarity with dbt (dbt Core or dbt Cloud) and concepts like YAML-based metric definitions and reusable data models; hands-on experience is a plus but not required
• Deep SQL expertise with experience working in cloud data platforms such as Snowflake and/or Databricks
• Experience building semantic layers, governed data models, or canonical metric definitions for downstream consumption
• Working familiarity with AI/LLM tooling — concepts such as MCP (Model Context Protocol), agentic frameworks, or tool-use patterns for large language models
• Proficiency with one or more BI/visualisation tools (Tableau, Amplitude, or similar)
• Strong cross-functional collaboration skills and excellent async communication across time zones (IST / US Pacific overlap expected)
• A proactive, ownership-driven mindset — comfortable building new processes and standards in a greenfield environment

Preferred Qualifications

• Experience building AI agent skills, subagents, or MCP server integrations for LLMs
• Hands-on experience using agentic coding platforms (Claude Code, Cursor, Windsurf, etc.) to streamline and automate analytics workflows
• Software engineering experience (Python, JavaScript/TypeScript) with the ability to contribute to application-level instrumentation code
• Experience with event taxonomy design, behavioural analytics pipelines, or product instrumentation (Amplitude, Segment, etc.)
• Familiarity with metric governance frameworks, data catalogues, or data quality tooling
• Prior experience working in a SaaS or enterprise software environment

About the Role

As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

Responsibilities

• Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time.
• Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.
• Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.
• Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
• Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.
• Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.

Requirements

• 5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI 
• Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
• Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.
• Familiarity with operating storage systems in HPC environments such as Vast and Weka
• Familiarity with inspecting and resolving network-related errors 
• Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
• Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.
• Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
• Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.
• Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.

About Together AI

Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure. 

Compensation

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work for the respective hiring region. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

The Role

The Senior Software Engineer - Browser Extensions will own the architecture and implementation of Securly's onboard filtering engine — building a local policy cache and real-time filtering decision engine inside the Chrome extension that moves filtering decisions on-device, improving speed, reliability, and bypass resistance for millions of students on Chromebooks.

You will design and build the system that eliminates the cloud round-trip for 80% of filtering decisions: a local policy cache with delta sync, a filtering decision engine running inside the MV3 service worker, and the bypass prevention layer that ensures the security model is not exploitable.

At L5, this role carries additional strategic weight. Google's Filter and Monitor platform shift is moving ChromeOS toward native Content Filtering APIs and away from browser extensions as the primary enforcement point. You will track this transition, evaluate its implications for Securly's extension strategy, and surface architectural recommendations — not just implement the current plan.

What You'll Do

• Own the architecture of the onboard filtering engine: local policy cache, delta sync protocol, filtering decision engine, and bypass prevention layer.
• Architect and implement the local policy cache: delta sync protocol, TTL management, cache invalidation logic, and graceful cloud fallback.
• Build the onboard filtering decision engine in the MV3 service worker: domain matching, URL categorization, iframe detection using DOM context, and allow/block decisions.
• Implement and harden bypass prevention: same-origin policy, CSP, CORS, iframe sandboxing, content script/page context boundaries, and timing-based attack vectors.
• Track Google's Filter and Monitor platform evolution (ChromeOS Content Filtering APIs); write architectural memos evaluating implications for Securly's extension strategy.
• Lead the transition and implementation of new filtering features using TypeScript and modern JavaScript within the MV3 framework.
• Optimize extension performance to add negligible latency on consumer-grade student Chromebook hardware; define and enforce performance budgets.
• Mentor Ashish M (L4) and new extension hires: substantive code reviews, pair on security model design, drive team understanding of bypass threat vectors.
• Manage chrome.storage.local within platform limits; evaluate IndexedDB for policy cache requirements that exceed those limits.

Skills & Requirements

Who You Are

• You know how browsers actually work — not just the APIs, but the security model, the process model, and the specific ways students try to break it.
• You have shipped production Chrome extensions at scale and know what service worker memory management means on a 4GB Chromebook.
• You track platform shifts (Google F&M, ChromeOS Content Filtering API) and understand what they mean for your system's architecture.
• You produce written artifacts (ADRs, threat models, platform memos) that document your reasoning for the team and for leadership.
• You write TypeScript that other senior engineers learn from, and your code reviews raise the floor for the engineers around you.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

The Senior SDET - Browser & Extension Testing will own test strategy, quality architecture, and the automated regression infrastructure for Securly's onboard filtering project — building the test systems that ensure a safety-critical Chrome extension works correctly for millions of students and keeps working through every browser update and policy change.

The onboard filtering project is a high-risk architecture change to a widely-deployed extension. A regression in allow/block decision logic, cache invalidation, or bypass prevention could expose students to inappropriate content or disrupt school operations. The test infrastructure you build is the last line of defense before production.

At L5, this is an engineering leadership role, not a QA role. You will define what 'production-ready' means for a safety-critical student product, enforce that standard through CI/CD quality gates, and contribute to extension development directly.

What You'll Do

• Define what 'passing' means for the onboard filtering project: establish written quality criteria covering correctness, security, and performance that gate production releases.
• Design and implement automated test suites covering block/allow decisions, iframe handling, cache invalidation, TTL expiry, fallback behavior, and filtering decision engine edge cases.
• Build CI/CD quality gates that prevent regressions from reaching production; own the pipeline configuration and ensure the quality bar is enforced, not advisory.
• Model bypass threats systematically: document how students exploit timing windows, iframes, DOM manipulation, redirect chains, and DNS TTL behavior — then build automated tests that catch those bypasses.
• Measure and establish written performance baselines: page load latency impact, service worker memory usage, cache sync overhead across realistic Chromebook hardware profiles.
• Contribute to Chrome extension development work in TypeScript/JavaScript alongside test responsibilities.
• Serve as the team's expert on bypass threat modeling: your analysis of how students circumvent filtering is an input to the implementation team's architecture decisions.
• Mentor engineers on test architecture as a first-class discipline.

Skills & Requirements

Who You Are

• You think like an attacker when writing tests — you do not test the happy path and call it done. You document attack vectors so the implementation team designs against them.
• You have shipped production Chrome extensions and built the test infrastructure around them. You know both sides of the work.
• You treat test architecture as a first-class engineering discipline. A feature without a regression suite is not finished.
• You define what 'quality' means on a safety-critical product and produce written criteria that hold the codebase to that standard.
• You contribute to development, not just testing — this is an L5 engineering role, and your TypeScript ships alongside your test suites.
• Your bypass threat model documents are used by the implementation team to make better architecture decisions.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

The Senior Software Engineer (Rust) - Proxy Services will own the conversion of Securly's web filtering proxy business logic from C++ to production Rust — maintaining behavioral parity across a high-throughput proxy that handles HTTP/HTTPS traffic for millions of students daily.

A modern, memory-safe Rust proxy is already underway at Securly. When you join, the initial Rust proxy is in production and your mission is the next phase: integrating and converting the existing C++ business logic into production Rust. This means reading C++, reasoning about behavior, and re-implementing it correctly — including HTTPS tunneling, TLS interception, JavaScript injection into HTML responses (the ACP-48 shim pattern), and Redis-based policy lookups. Precision and behavioral correctness are non-negotiable.

At L5, you are not just a skilled implementer. You own the conversion strategy, define the phasing and testing approach, surface architectural risks to the L6 lead, and raise the Rust competency of the broader proxy team.

What You'll Do

• Own the C++ to Rust conversion strategy: define the porting sequence, identify behavioral risks, and establish the testing approach that gives confidence in parity before cutover.
• Read, debug, and deeply understand existing C++ proxy business logic, then port it to production Rust with full behavioral parity.
• Build and maintain forward proxy operations: HTTPS CONNECT tunneling, TLS interception, HTTP/1.1 and HTTP/2, header manipulation, connection pooling.
• Implement JavaScript content script injection into HTML responses (ACP-48 shim pattern) — enabling proxy-side injection for customers not served by the Chrome extension.
• Integrate Redis-based real-time policy lookups; handle Redis failure modes gracefully; document degraded-mode behavior and validate it under load.
• Profile and benchmark proxy performance under high-concurrency load; use flame graphs to validate changes; maintain a written performance baseline document.
• Identify gaps in the existing C++ codebase where behavior is unclear or likely incorrect — treating the port as an opportunity to improve, not just replicate.
• Mentor junior Rust engineers on ownership models, async patterns, and systems-level debugging.
• Collaborate closely with the Proxy Hardening engineer on shared infrastructure and production issues.

Skills & Requirements

Who You Are

• You are the engineer who reads crash dumps for fun. Memory safety, ownership models, and undefined behavior are topics you have strong opinions about.
• You have ported or rewritten production systems before and understand that behavioral parity is significantly harder than it appears.
• You can navigate a large legacy C++ codebase without documentation. You treat it as archaeology, not an obstacle.
• You take correctness seriously — you do not ship a port until you are confident it behaves identically to what it replaced, and you have the test coverage to prove it.
• You define the plan, not just execute it. You produce written conversion strategies, risk registers, and performance baseline documents.
• You make other engineers better. You are sought out for Rust code reviews and junior engineers ship better code after working with you.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

Role: Sr, Software Engineer
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Manager, Software Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

GHX is seeking a Sr Software Engineer with deep technical expertise and a proven track record in designing, developing, and delivering high-quality, scalable software solutions. The Senior Software Engineer will play a pivotal role in the development of technological solutions, contributing to both existing and next-generation applications. The ideal candidate will be proficient in Java and Spring framework, skilled in software design patterns, experienced with AWS cloud services, and adept in CI/CD pipelines, with a passion for leading innovative projects in a collaborative environment.

Duties and Responsibilities

• Develop scalable, secure, and maintainable software systems that align with business needs, creating flexible, reusable, and efficient solutions.
• Maintain a deep understanding of software subsystems, their components, interfaces, and data integrations to ensure seamless functionality and scalability.
• Perform branching updates on the Git repository along with CI/CD responsibilities.
• Collaborate proactively with cross-functional teams to address technical dependencies, review ideas and concerns, and deliver high-quality products.
• Identify root causes of challenges, analyze upstream and downstream impacts, and recommend impactful, broad-reaching solutions while considering corporate strategy and trade-offs.
• Establish and guide best practices for design, development, testing, and Agile workflows, mentoring team members and fostering a collaborative environment.
• Build and maintain strong business relationships to influence decision-making and drive innovative solutions across teams.

Qualifications

• Requires a minimum of 5 years of experience in software development.
• BS degree in Computer Science.
• 5 years of experience designing and implementing technological solutions using Java and its frameworks (e.g., Spring, Hibernate).
• Proficiency in AWS technologies including EC2, SNS, SQS, S3, SES, Elasticsearch Service, Lambda, etc.
• Expertise in databases such as MongoDB, Elasticsearch, and MySQL.
• Familiarity with front-end technologies such as HTML, CSS, JavaScript, Angular, and TypeScript.
• In-depth knowledge and experience implementing RESTful APIs and web services.
• Experience with Rules Engine and/or event-driven architecture.
• Exposure to design best practices including performance, scalability, robustness, and resiliency.
• Prior experience working in Agile/Scrum environments.
• Ability to work independently and as part of a team on multiple overlapping projects.
• Proven track record of successfully delivering large, complex, cross-functional projects.
• Strong problem-solving, analytical, and communication skills.

Knowledge, Skills, and Abilities

• Develops and implements innovative solutions that challenge the status quo and drive process improvement.
• Communicates complex technical concepts effectively to diverse audiences, including technical and non-technical teams.
• Demonstrates a strong understanding of system-wide impacts and interdependencies across products, teams, and the organization.
• Addresses internal and external customer needs effectively, with the ability to interact directly with customers.
• Ability to work collaboratively in a global team environment.
• Adapts to changing conditions with flexibility and leads others through transitions with clarity and confidence.
• Leads by example, fostering teamwork, trust, and a shared purpose while promoting success and strategic thinking.
• Experience in healthcare or invoicing domains is an added advantage.
• Experience using AI coding tools and AI agents is an advantage, including Python and machine learning experience.

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

We're seeking a hands-on Software Engineering Manager to lead a Software Development team with day-to-day technical leadership responsibilities. Working closely with other Development teams, this role executes the company's technical, architectural, and commercial product initiatives by taking an active role with the team. The Manager will be responsible for both technical roadmap/design and people management.

A successful candidate in this role would assume leadership in delivering customer outcomes with a focus on building modern delivery pipelines in a high-availability platform. This role will lead a high-impact team through the product development lifecycle by being an active contributor of production-quality code, with up to 70% of their time focused on research, development, system designs, and architectural reviews. This role works in an Agile environment, collaborating with the team to lead continuous improvement using data-driven decisions through iterative development.

Responsibilities

• Lead by example: Hands-on in design, coding, and shipping high-quality software using Angular, Node.js, JavaScript, and Java (back end) on AWS services like Lambda, EC2, S3, and SQS.
• Strong foundation in Spring frameworks and data layers like MongoDB, PostgreSQL, Elasticsearch, etc.
• Champion and educate the organization on Agile best practices, new frameworks, processes, architectural standards, design patterns, and solutions.
• Ensure engineering excellence by having sound knowledge of Microservices, security, and containerization.
• Collaborate with Development, Product, and Architecture teams to drive the software development lifecycle, iterating quickly to deliver high-impact solutions to Production with high quality.
• Ensure engineering excellence by adherence to standards around robustness, resiliency, high availability, scaling, and utilization of modern delivery pipelines.
• Plan and execute a timely release process with all stakeholders, including necessary communication.
• Mentor and grow developers through coaching, feedback, and amplifying the technical vision from the Enterprise Architecture team.
• Establish roadmaps and resourcing needs across multiple teams.
• Balance speed and quality by utilizing industry-standard measurements such as Cycle Time, Lead Time to Change, and Deployment Frequency to identify roadblocks. Ensure the proper technical design required to positively impact measurements.
• Assess risks and dependencies and hold teams accountable to high standards by leading by example.
• Drive incident response for the team, including on-call coverage, technical response, and providing technical resolution to production issues.

Required Experience

• Computer Science degree with related experience.
• 5+ years of software development management experience.
• Excellent understanding of AWS services (e.g., EC2, EKS, Lambda, S3, RDS, API Gateway).
• Strong understanding of system design, scalability, microservices, and distributed architectures.
• Experience designing external-facing UI applications, SSO integration, secure systems, and APIs.
• Experience designing high-availability, fault-tolerant, and secure systems.
• Practical experience with GitHub Actions, CI/CD, or other automation tools.
• Familiarity with UI, backend, and API development and their integration.
• Proven ability to mentor engineers and conduct thoughtful, constructive code reviews.
• Experience being the technical lead on a team that produces high-quality deliverables.

Nice to Have

• Strong knowledge of DB concepts and data analysis experience with expertise in data-driven decision making.
• Hybrid mobile app development experience with Ionic or Cordova.
• SDLC experience across AI development lifecycles.
• Familiarity with modern AI concepts: LLMs, Agentic AI, MCP, and Copilot development.
• Knowledge of cloud monitoring and observability tools.

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device – as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

We are looking to hire skilled and ambitious software developer talent in Pune. We love entrepreneurial spirit and those who bring experience from established organizations. You are a highly technical, hands-on .NET developer with a passion for producing maintainable and robust code. You’re passionate about driving value through innovative solutions and enjoy working in a collaborative environment. You will design and develop well-tested software, build mission-critical services, and APIs that scale with our increasingly elegant set of features. We’d love to have you on board!

What You’ll Do and How You’ll Have an Impact

• You will help shape and evolve the ecosystem for integrations into our platform as we scale with more use cases and areas of extensibility.
• Architect and build systems that can process a high volume of transactions.
• Design, implement, and support scalable fault-tolerant systems to minimize customer impact in case of failures.
• Participate in the effort to move to a micro-service oriented architecture.
• You’ll work shoulder to shoulder with some of the best people in different disciplines like product management and business analytics.

What We’re Looking For

• Experience developing solutions in various programming languages.
• Strong working knowledge of C#, .NET 6+, .NET Framework, MS SQL, TypeScript, React, MVC, and ASP.NET.
• Knowledge of web service technologies and building REST APIs.
• Enjoy building production-grade code, then supporting and maintaining it once it goes live.
• Courage to dig in, refactor existing code, and explore new technology.
• Comfortable in code reviewing other engineers’ code and participating in technical designs.
• Proven track record of delivering end-to-end business solutions.
• B.E. / B.S. degree (or higher) in Computer Science or a related field.
• 8–12 years of relevant experience.

Nice to Have (Assets)

• Experience with JavaScript.
• Experience with React.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience, and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

GHX is seeking a hands-on Engineering Manager with expertise in software engineering, release management, artificial intelligence and cross-functional collaboration. The work blends modern software practices with pragmatic AI to reduce manual exceptions, improve matching accuracy, and enhance the invoice processing end-to-end. 

Responsibilities

Engineering Leadership

• Provide technical and people leadership for an engineering team.
• Manage, mentor, and grow a high-performing team of software engineers, fostering a culture of collaboration, innovation, and accountability.
• Partner with other engineering and cross‑functional leads to align priorities and ensure cohesive execution.
• Coordinate incident response for the team, including coverage and technical response to issue.

Hands‑on Technical Leader

• Contribute to high‑impact coding when it adds meaningful value (foundational components, prototypes, critical paths).
• Help decompose and modernize systems where valuable, encouraging reliable, observable, and maintainable designs.
• Maintain a strong emphasis on unit and component testing as part of day‑to‑day engineering
• Work with QA team members to shape testing approaches across the lifecycle, including automation and release readiness
• Encourage shift‑left practices and CI‑integrated test suites for confidence and speed

AI Utilization in SDLC

• Use AI during various stages of SDLC for code generation, code analysis, testing and review impact of changes
• Implement agents/skills with the vetted AI tools to produce secure, maintainable, practical solutions
• Collaborate with data and analytics partners to responsibly operationalize models where appropriate

Technical Execution

• Conduct sprint ceremonies and ensure proper grooming of all epics/stories
• Guide the planning, prioritization, and delivery with a focus on predictable outcomes
• Establish robust monitoring, logging, and alerting systems to maintain system reliability and performance.
• Identify and mitigate technical risks, ensuring alignment with business objectives.
• Plan and execute the timely release process for deliverables with all stakeholders including necessary communication.
• Champion the adoption and optimization of modern CI/CD pipelines to streamline development, testing, and deployment processes.
• Collaborate with Security team to resolve any findings and conduct the annual compliance reviews

Qualifications

• Education: Computer Science or related degree, or a combination of education and related experience.
• Experience:
• 8+ years of prior software development experience with hands-on coding and management experience.
• Deep understanding of modern CI/CD pipelines, including tools like Bamboo or GitHub Actions.
• Proficiency with cloud platforms (e.g. AWS, Azure, etc) and container orchestration (e.g. Kubernetes, Docker).
• Experience with Agile development processes (Scrum, Kanban) and leading teams in a fast-paced environment.
• Strong focus on quality assurance with proven expertise of delivering high-quality software.
• Applied knowledge of AI in day‑to‑day engineering and process automation.

Technical Skills:

• Experience with development languages such as Java, Springboot, Node.js
• Familiarity with frontend frameworks, including Angular (12+) and strong proficiency with JavaScript or TypeScript
• Proficiency with AWS cloud and cloud‑native services
• Practical experience with Relational and NoSQL databases, such as PostgreSQL, MongoDB, Elasticsearch, or cloud‑native data stores.
• Proficiency with CI/CD and infrastructure automation tools (e.g., GitHub Actions, Bamboo).
• Knowledge of Testing tools like Selenium, Playwright, Postman or similar
• Familiarity with AI‑powered engineering tools (e.g., GitHub Copilot, Claude Code, Cursor) to enhance development velocity and code reliability.

Soft Skills:

• History of handling multiple concurrent projects
• Ability to effectively communicate across organizational levels and with a variety of stakeholders, including the ability to communicate technical concepts to technical and non-technical audiences
• Strong strategic thinking that prioritizes long term outcomes over emergent distractions.
• Ability to make difficult decisions and to drive decisions into actuality
• Ability to understand and effectively explain up and downstream product, team, and organizational impacts
• Ability to constructively challenge the status quo and to iterate and improve across multiple business domains
• Leadership and mentoring skills including the ability to lead by example, promoting a common purpose and serving as a catalyst for success
• Demonstrate emotional maturity and a positive outlook.
• Demonstrated analytical, organizational, prioritization, and time management skills

 Job Summary

We are seeking a highly motivated QA Automation Engineer to design, develop, and maintain automated testing frameworks while ensuring the quality of SaaS and eCommerce applications.

The role requires strong expertise in Salesforce and SAP systems, hands-on experience with automation tools, and a solid understanding of end-to-end business workflows. The ideal candidate is proactive, detail-oriented, and collaborative, with a focus on continuous improvement in an Agile environment.

What You'll do:

Automation & Test Execution

• Develop and maintain automated test scripts using Selenium, Playwright, or APEX.
• Design scalable automation frameworks for Salesforce and SAP integrations.
• Create and execute test cases including functional, regression, sanity, smoke, and exploratory testing.
• Identify automation opportunities to improve efficiency and reduce manual effort.

E-Commerce & Integration Testing

• Perform end-to-end testing across Salesforce (Sales, Service, Commerce Cloud) and SAP (FICO, BRIM, MM, GRC).
• Validate eCommerce workflows: product catalog, search, cart, checkout, pricing, promotions, and order management.
• Test integrations between Salesforce, SAP, and external systems (e.g., payment gateways).
• Ensure accurate data flow and business process validation across systems.

API, Performance & CI/CD

• Design and maintain API test automation for REST services using Postman/SOAP UI.
• Execute performance testing using JMeter or LoadRunner.
• Integrate automated test suites into CI/CD pipelines (Jenkins, GitLab CI/CD).

Defect Management & Quality Assurance

• Identify, log, track, and retest defects to ensure timely resolution.
• Perform production smoke testing post-deployment to ensure system stability.
• Maintain test suites (Smoke, Sanity, Regression) for optimal coverage.

Agile Collaboration & Test Management

• Participate in Agile ceremonies (Sprint Planning, Stand-ups, Grooming).
• Collaborate with developers, product owners, and stakeholders for requirement clarity and testability.
• Maintain test data, ensure environment readiness, and keep Jira updated with accurate statuses and comments.

Continuous Improvement & Mentorship

• Continuously improve testing processes, tools, and frameworks.
• Maintain clear documentation of test strategies and execution.
• Mentor team members and promote automation best practices.

Technical Skills

• Strong programming skills in Java or Python.
• Proficiency in JavaScript/TypeScript.
• Experience with Selenium, Playwright (preferred), and APEX.
• Expertise in API testing and performance testing tools.

Integration & Tools

• Strong understanding of SaaS applications and end-to-end integration testing.
• Experience with CI/CD tools (Jenkins, GitLab CI/CD) and version control (Git).
• Experience with Jira or similar tools.

What you bring:

Experience: Proven experience as a Test Automation Engineer or similar role with
hands-on experience in automated testing of Salesforce / SAP systems.

Technical Skills:

• Proficiency in modern web technologies (JavaScript/TypeScript).
• Strong programming skills in Java/ Python
• Hands-on experience with testing tools like Selenium, Playwright, APEX
• Good to have experience in Playwright.
• Expertise in API testing tools (Postman, SOAP UI) and performance testing (JMeter, LoadRunner).
• Integration Testing: Familiarity with SaaS applications and full-stack integration testing.

Tools & Platforms:

• Experience with CI/CD tools (Jenkins, GitLab CI/CD, CircleCI).
• Knowledge of version control systems like Git
• Preferred Qualifications:
• Familiarity with Agile/Scrum methodologies.
• Experience working in B2B SAAS Company.
• Expertise in security testing methodologies.

#LI-VG1

#LI-Hybrid

Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

Platform Science is looking for a Senior Quality Engineer to join our Core Product Development team in Chennai. This is a vital role for an engineer who is passionate about building robust automated test suites that ensure the reliability of our mission-critical IoT solutions. In this position, you will lead QA test automation efforts for Java, C#, and enterprise applications using the Selenium framework, directly impacting the speed and quality of our software delivery. You will report to the QA Manager and work daily, onsite at our Chennai office.

Essential Responsibilities

• Strategy & Planning: Review functional and technical requirements to provide critical input on testing scope; prepare comprehensive Test Plans and Test Cases that align with product goals.

• Automation Execution: Implement and maintain automated testing frameworks (Selenium, BDD) to perform smoke, functional, and regression testing across software products.

• Integration & CI/CD: Collaborate with Development and Release Engineering teams to capture and reuse automated suites, ensuring seamless builds and deployments on QA, release, and production servers.

• Defect Management: Identify, document, and track bugs in defect tracking tools with detailed descriptions and scenarios, while providing project test status, estimates, and metrics.

• Process Optimization: Constantly interact with cross-functional teams to implement methods that result in faster, more efficient, and reliable QA cycles.

Experience

Required Experience

• 2-4 years of professional QA/Software Testing experience.

• Solid understanding of QA processes and methodologies within the software development lifecycle.

• Proven experience in Test Automation of Java, C#, and JavaScript applications.

• Hands-on proficiency with automation testing frameworks such as Selenium and BDD.

• Experience in using Agile development and testing methodologies.

• Demonstrated experience with API and Performance testing.

Nice to Have

• Experience with TestRail or similar testing management tools.

• Experience testing Android applications.

• Familiarity with IoT or transportation-related technology.

Traits of a Successful Candidate

• Analytical Thinker: Strong problem-solving skills with a focus on tracing results back to specific quality risks promptly.

• Collaborative Communicator: Ability to work effectively in a small team and maintain constant interaction with other departments to ensure speed.

• Self-Starter: A strong team player who can also work independently, take ownership of projects, and meet targets.

• Lifelong Learner: Passion and willingness to learn new technologies and stay current with automation trends.

• Educational Requirement: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field (or equivalent experience).

Benefits & Legal

The company offers various benefits to regular, full-time employees including:

• Provident fund and gratuity in accordance with applicable laws.

• Paid vacation, sick leave and holidays, in accordance with applicable laws.

• Twenty-Six weeks of paid maternity leave.

Please note: The compensation details listed in India role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice).

This document is a description of a potential position with our company. Nothing within this document may be construed as an offer for employment or a promise of benefit or remuneration. Platform Science is an equal opportunity employer. All applicants will be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

About the Role

Platform Science is looking for a Full Stack Developer  with expertise in cloud-native full-stack development (React, Node, NoSql, AWS/Azure) to join our dynamic team in Chennai. You will be instrumental in designing, developing, and deploying robust, scalable, and high-performance software for high-velocity fleet management solutions. You will collaborate with full stack teams to gather requirements, deliver technical solutions, and ensure the successful delivery of projects with an innovative mindset. This role requires deep technical knowledge, exceptional problem-solving abilities, and a strong understanding of software engineering principles and best practices.

You report to the Software Development Manager (implied reporting structure based on template).

Essential Responsibilities

• Architect and implement scalable, secure, and performant solutions using modern web and backend technologies.

• Collaborate with cross-functional teams to integrate third-party services, APIs, and data sources, ensuring seamless interoperability.

• Design and implement micro-frontend architectures for modular applications and robust authentication/authorization mechanisms.

• Produce clean, maintainable, and well-documented code, and mentor and coach team members on technical design and coding standards.

• Stay current with emerging technologies and best practices in web and backend development, troubleshooting and debugging issues for optimal application performance.

Experience

Required experience

• 8+ years of professional software development experience, including 2+ years in senior technical or leadership roles.

• Strong expertise in full stack development with React.js, Node.js, and API development.

• Solid understanding of microservices architecture, containerization (Docker), and orchestration (Kubernetes).

• Expertise in event-driven integration patterns (e.g., pub/sub messaging).

• Proven ability to architect and design scalable, distributed, cloud-native systems (AWS/Azure or GCP).

• Proficiency with JavaScript, Redux, Webpack, and UI frameworks (Material UI, Bootstrap).

• Hands-on experience with NoSQL databases such as ElasticSearch, MongoDB, or Firestore.

Other Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field.

• Strong grasp of software engineering principles, design patterns, data structures, and algorithms.

• Demonstrated leadership skills in mentoring engineers, driving technical excellence, and fostering a culture of collaboration and accountability.

• Excellent oral and written communication skills (implied requirement).

• Passion and willingness to learn new technologies (implied requirement).

The company offers various benefits to regular, full-time employees including:

• Provident fund and gratuity in accordance with applicable laws.

• Paid vacation, sick leave and holidays, in accordance with applicable laws.

• Twenty-Six weeks of paid maternity leave.

Please note that the compensation details listed in India role postings reflect the base salary only, and do not include bonus, equity, or benefits. Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice). Please note: This document is a description of a potential position with our company. Nothing within this document may be construed as an offer for employment or a promise of benefit or remuneration. Further, any representation made within this document is subject to the laws and restrictions of the jurisdiction where employment may be deemed to occur. The parameters and availability of this position are subject to change and based solely within the discretion of the company. In addition, the duties, responsibilities, and scope of this position may not be fully represented in this description or may change as required by the Company. Platform Science is an equal opportunity employer. All applicants will be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

Platform Science is looking for a highly skilled Senior Software Engineer with expertise in cloud-native full-stack development (GCP, React, Node.js, NoSQL) to join our dynamic team in Chennai. In this role, you will play a key part in designing, developing, and deploying robust, scalable, and high-performance software for our high-velocity fleet management solutions. You will collaborate with cross-functional teams to gather requirements, deliver technical solutions, foster an innovative mindset, and ensure the successful delivery of projects. This position demands deep technical knowledge and a strong understanding of software engineering principles and best practices.

The role reports to the Software Development Manager (as implied by the template structure for engineering roles).

Essential Responsibilities

• Design, develop, and deploy scalable and maintainable solutions using modern web technologies, including React.js for the front-end and Node.js for the backend.

• Implement micro-frontend architectures and use techniques like Module Federation to modularize and integrate large-scale applications.

• Utilize event-driven architecture and message queuing systems to handle asynchronous processes and complex workflows.

• Collaborate with cross-functional teams to integrate with third-party services, APIs, and data sources, ensuring seamless interoperability.

• Mentor and coach team members, providing guidance on technical design, coding standards, best practices, and professional development.

Experience

Required experience

• 4+ years of professional experience in software development, with a focus on React.js, Node.js (or similar frameworks), and API development.

• Proficiency in React.js and Node.js or similar frameworks.

• Strong understanding of NoSQL databases (e.g., ElasticSearch, MongoDB, Firestore).

• Expertise in event-driven integration patterns (pub/sub messaging) and solid understanding of microservices architecture (e.g., Docker, Kubernetes).

• Proficiency with React state management libraries (e.g., Redux) and front-end build tools (e.g., Webpack).

• Demonstrated ability to lead and mentor a team of software engineers.

• Experience in working on scalable, distributed systems with a cloud-based architecture (preferably GCP).

Other Requirements

• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

• Experience working with Material UI or Bootstrap.

• Strong understanding of software engineering principles, design patterns, data structures, and algorithms.

• Excellent communication and collaboration skills to work effectively with stakeholders.

Other Requirements

• Excellent problem-solving skills, with the ability to analyze complex technical challenges and develop innovative solutions.

• Continuous learning mindset and a strong willingness to explore and adopt new technologies.

• Self-starter, Ability to work well in a small team with good communication skills.

• You are a strong team player but are able to work independently.

   

• You are dedicated to delivering high quality and performant solutions.

   

• You are eager to learn new things, you take ownership and want to get things done.

   

The company offers various benefits to regular, full-time employees including:

• Provident fund and gratuity in accordance with applicable laws.

• Paid vacation, sick leave and holidays, in accordance with applicable laws.

• Twenty-Six weeks of paid maternity leave.

Please note that the compensation details listed in India role postings reflect the base salary only, and do not include bonus, equity, or benefits. Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice). Please note: This document is a description of a potential position with our company. Nothing within this document may be construed as an offer for employment or a promise of benefit or remuneration. Further, any representation made within this document is subject to the laws and restrictions of the jurisdiction where employment may be deemed to occur. The parameters and availability of this position are subject to change and based solely within the discretion of the company. In addition, the duties, responsibilities, and scope of this position may not be fully represented in this description or may change as required by the Company. Platform Science is an equal opportunity employer. All applicants will be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

About the Role

Platform Science is looking for a Lead Software Engineer with expertise in cloud-native full-stack development (React, Node, NoSql, AWS/Azure) to join our dynamic team in Chennai. You will be instrumental in designing, developing, and deploying robust, scalable, and high-performance software for high-velocity fleet management solutions. You will collaborate with full stack teams to gather requirements, deliver technical solutions, and ensure the successful delivery of projects with an innovative mindset. This role requires deep technical knowledge, exceptional problem-solving abilities, and a strong understanding of software engineering principles and best practices.

You report to the Software Development Manager (implied reporting structure based on template).

Essential Responsibilities

• Architect and implement scalable, secure, and performant solutions using modern web and backend technologies.

• Collaborate with cross-functional teams to integrate third-party services, APIs, and data sources, ensuring seamless interoperability.

• Design and implement micro-frontend architectures for modular applications and robust authentication/authorization mechanisms.

• Produce clean, maintainable, and well-documented code, and mentor and coach team members on technical design and coding standards.

• Stay current with emerging technologies and best practices in web and backend development, troubleshooting and debugging issues for optimal application performance.

Experience

Required experience

• 8+ years of professional software development experience, including 2+ years in senior technical or leadership roles.

• Strong expertise in full stack development with React.js, Node.js, and API development.

• Solid understanding of microservices architecture, containerization (Docker), and orchestration (Kubernetes).

• Expertise in event-driven integration patterns (e.g., pub/sub messaging).

• Proven ability to architect and design scalable, distributed, cloud-native systems (AWS/Azure or GCP).

• Proficiency with JavaScript, Redux, Webpack, and UI frameworks (Material UI, Bootstrap).

• Hands-on experience with NoSQL databases such as ElasticSearch, MongoDB, or Firestore.

Other Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field.

• Strong grasp of software engineering principles, design patterns, data structures, and algorithms.

• Demonstrated leadership skills in mentoring engineers, driving technical excellence, and fostering a culture of collaboration and accountability.

• Excellent oral and written communication skills (implied requirement).

• Passion and willingness to learn new technologies (implied requirement).

The company offers various benefits to regular, full-time employees including:

• Provident fund and gratuity in accordance with applicable laws.

• Paid vacation, sick leave and holidays, in accordance with applicable laws.

• Twenty-Six weeks of paid maternity leave.

Please note that the compensation details listed in India role postings reflect the base salary only, and do not include bonus, equity, or benefits. Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice). Please note: This document is a description of a potential position with our company. Nothing within this document may be construed as an offer for employment or a promise of benefit or remuneration. Further, any representation made within this document is subject to the laws and restrictions of the jurisdiction where employment may be deemed to occur. The parameters and availability of this position are subject to change and based solely within the discretion of the company. In addition, the duties, responsibilities, and scope of this position may not be fully represented in this description or may change as required by the Company. Platform Science is an equal opportunity employer. All applicants will be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

Role Overview

We are looking for a highly capable Senior Salesforce Engineer to design, build, and maintain scalable CRM solutions that support MongoDB’s Sales organization. This role combines strong hands-on Salesforce development, solution design, cross-functional collaboration, and a modern engineering mindset to deliver reliable, maintainable, and high-quality solutions across the core Salesforce platform.

What you’ll do

• Design, build, and maintain scalable Salesforce solutions across the core CRM platform, including custom development, automation, and integrations
• Partner with business stakeholders, program managers, and technical teams to understand requirements and translate them into secure, maintainable, and scalable technical solutions
• Own delivery across the full solution lifecycle, including design, development, testing, deployment, documentation, and production support
• Collaborate closely with globally distributed engineering teams to deliver reliable, secure, and well-governed solutions in an Agile environment
• Drive strong engineering practices across code quality, documentation, release management, and platform governance
• Identify opportunities to improve system performance, simplify architecture, reduce technical debt, and strengthen the overall Salesforce operating model
• Troubleshoot complex technical and production issues and deliver sustainable, long-term fixes
• Stay current with Salesforce platform capabilities, engineering best practices, and emerging technologies, and apply them thoughtfully to improve delivery quality
• Leverage AI-powered engineering tools such as GitHub Copilot, Agentforce, Claude Code, Cursor, and similar capabilities to improve productivity, code quality, troubleshooting and documentation, while using sound judgment around security, privacy, and responsible AI usage

Responsibilities

• Develop, test, document, and deploy high-quality Salesforce solutions aligned with business needs and engineering best practices
• Support enhancements, break/fix issues, and ongoing maintenance across Salesforce applications and related integrations
• Investigate technical and integration issues and work closely with development, operations, admin, and business teams to resolve them effectively
• Communicate clearly with stakeholders and teammates on delivery status, technical challenges, and solution options
• Manage multiple priorities effectively while ensuring high-quality and timely delivery
• Research new platform capabilities, prototypes, and engineering approaches that can improve the Salesforce ecosystem
• Provide mentorship and technical guidance to junior engineers and administrators where needed
• Build strong working relationships across teams and contribute positively to a culture of ownership, collaboration, and continuous improvement

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• 9+ years of experience in Salesforce development and enterprise application engineering
• Strong hands-on experience with Apex, Lightning Web Components (LWC), JavaScript, Flows, SOQL, APIs, and Salesforce platform customization
• Strong understanding of Salesforce architecture, governor limits, declarative automation, integration patterns, and scalable solution design
• Experience with CI/CD, deployment processes, code refactoring, and performance optimization in Salesforce environments
• Experience integrating Salesforce with enterprise systems using APIs, ETL tools, and automation platforms
• Salesforce Platform Developer II certification strongly preferred; additional certifications such as JavaScript Developer, Advanced Administrator, Application Architect, or System Architect are a plus
• Good understanding of AI-powered and agentic development tools such as Cursor, Claude Code, Agentforce, and similar platforms, with the ability to use them effectively to improve productivity, troubleshooting, documentation, and solution delivery

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s Salesforce ecosystem, business processes, and current implementations by working closely with senior engineers and stakeholders
• In 6 months, you will: Successfully deliver one or more critical Salesforce initiatives and establish yourself as a trusted technical contributor within the Sales Apps team
• In 12 months, you will: Become a go-to engineer for key Salesforce solutions, build strong cross-functional partnerships, and contribute meaningfully to the scalability, quality, and long-term evolution of the CRM platform

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Insert Req ID: 1273405390

POSITION SUMMARY

We are seeking experienced, passionate, and resourceful front-end Staff developers to join our Product Engineering teams. As a developer, you will collaborate cross-functionally with teams to design and develop our applications. Being customer-facing, our Engineering teams play a crucial role in shaping the customer’s impression of our company.

This position will ideally be a hybrid role from our Bengaluru office, as part of our expanding site presence. EarnIn offers our employees excellent benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and opportunities to travel to our Mountain View HQ. Our salary ranges are determined by role, level, and location.

WHAT YOU'LL DO

• Collaborate with the product and design team to create new user experiences and features.
• Create a scalable web architecture that ensures the organization remains nimble as it grows.
• Create Unit and Automation (User Interface) Tests to ensure the new code does not break existing features and meets the product's specified requirements.
• Create and monitor analytics to demonstrate the effectiveness of new and existing features in helping customers.
• Lead the establishment and governance of engineering best practices, ensuring high standards for code quality and system reliability.
• Lead, design, develop, and deliver large-scale systems.
• Proactively drive projects, providing clear direction and detailed problem-solving strategies.
• Mentor the engineering team, elevating skills and optimizing processes.
• Design and execute comprehensive unit and UI automation tests to ensure new features perform as required without disrupting existing functionalities.
• Analyze feature effectiveness using advanced analytics to demonstrate impact and inform future enhancements.

WHAT WE'RE LOOKING FOR

• Bachelor’s (or higher, e.g., MS, or PhD) in Computer Science or a related technical field involving coding or equivalent technical experience
• Excellent knowledge of front-end web programming languages, such as HTML, CSS, JavaScript, Typescript, and ReactJS, with the ability to render server-side and client-side content
• Proficient in C# .NET or Kotlin or other popular back-end programming language with a minimum of 2 years of hands-on experience
• Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• 7+ years of relevant industry experience, particularly in mobile development.
• Hands-on experience working in cloud environments: AWS, GCP, or Azure
• Experience using AI-assisted development tools (e.g., Copilot, Cursor, LLMs)

#LI-Hybrid

About the Role

We are looking for a Frontend Engineer to help build the Cloud Secure Edge Admin Console, the interface used by IT Administrators and Security teams to manage access policies, monitor devices, configure alerts, and analyze real-time connectivity. As a Frontend Engineer, you will build modern, responsive, high-quality interfaces using TypeScript, React, ag-Grid, Highcharts, Storybook, and our internal component library.

This role is ideal for engineers who enjoy ownership, care deeply about code quality, and thrive in a remote environment where clear communication and proactive problem-solving are essential.

What You’ll Do

• Build new features and enhance existing ones in our Admin Console using TypeScript, React, ag-Grid, Highcharts, and Storybook.
• Write clean, readable, maintainable code that is easy for others to understand and evolve.
• Contribute integration tests, regression tests, and unit tests when appropriate by using tests to both prevent regressions and communicate expected behavior.
• Ensure interfaces are accessible, performant, and aligned with modern web best practices.
• Debug issues collaboratively with backend engineers, QA, Customer Support, and Product as needed to fully understand customer scenarios and edge cases.
• Participate in code reviews that focus on clarity, correctness, maintainability, and shared standards.
• Work in a fast-moving, fully remote team where initiative, communication, and accountability are essential.

What You’ll Bring

• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 3+ years of experience building production web applications.
• Strong proficiency with JavaScript/TypeScript, React, HTML, CSS/SaaS, and common modern web development patterns.
• Experience with data-heavy or highly interactive enterprise applications, including complex grids or visualizations (ag-Grid, Highcharts, etc.).
• Experience writing automated tests and contributing to a healthy testing culture.
• Ability to read and interpret Figma designs and translate them into high-quality UI components.
• A strong sense of ownership and a proactive communication style: comfortable asking questions, raising concerns, and driving tasks to completion with limited oversight.
• Commitment to building accessible, performant, and bug-free interfaces.

#LI-KB7

#LI-Hybrid

#typescript

#react

About the Role

We are looking for a Senior Frontend Engineer to help lead the technical direction of the Cloud Secure Edge Admin Console, the interface used by IT Administrators and Security teams to manage access policies, monitor devices, configure alerts, and analyze real-time connectivity.

As a Senior Frontend Engineer, you will shape frontend architecture, elevate code quality, mentor other engineers, and collaborate with Product, Design, and Backend teams to deliver intuitive, performant, and reliable enterprise experiences. You’ll work with modern web technologies, including TypeScript, React, ag-Grid, Highcharts, Storybook, and our internal component library.

This role is ideal for engineers who enjoy solving complex product and architectural problems, driving clarity in ambiguous situations, and raising the engineering bar across a distributed team.

What You’ll Do

• Lead the design and implementation of complex frontend features, owning them from conception to delivery.
• Define and evolve architectural patterns, component abstractions, and best practices for performance, accessibility, testing, and maintainability.
• Work closely with Product and Design to evaluate requirements, break down features, identify edge cases, and provide clarity on technical feasibility and trade-offs.
• Mentor and support other Frontend Engineers through design reviews, pair programming, and coaching.
• Build and maintain high-performance interfaces using TypeScript, React, ag-Grid, Highcharts, and Storybook.
• Ensure robust testing coverage across integration, regression, and unit tests—using tests to document expected behavior and prevent regressions.
• Investigate and resolve complex issues that require coordination with Backend, QA, Customer Support, and Product teams.
• Drive improvements to developer experience, build tooling, component library consistency, and frontend operational excellence.

What You’ll Bring

• A bachelor’s degree in computer science, Engineering, or a related field, or equivalent professional experience.
• 7+ years of experience building production web applications.
• Strong proficiency with JavaScript/TypeScript, React, HTML, CSS/SaaS, and common modern web development patterns.
• Experience with data-heavy or highly interactive enterprise applications, including complex grids or visualizations (ag-Grid, Highcharts, etc.).
• Experience writing automated tests and contributing to a healthy testing culture.
• Proven ability to break down ambiguous problems, design scalable solutions, and drive projects with minimal oversight.
• Excellent communication skills: able to articulate trade-offs, give constructive feedback, and collaborate effectively across engineering, design, product, QA, and support.
• Demonstrated impact improving code quality, reducing complexity, or evolving architecture in prior roles.
• A mindset focused on maintainability, clarity, and long-term sustainability: not just shipping features fast.

#LI-KB7

#LI-Hybrid

#React

#Javascript

Position Summary:

The candidate will be responsible for the configuration and delivery of client-facing applications.  The candidate may assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations. Responsibilities will also include day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation, root cause analysis, manage communication and client relationship management in partnership with Infrastructure Service Support team members. 

Essential functions of the job include but are not limited to:

• Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Represents the Application Operations / Development team on all active projects.
• Participates in the daily application operations / development stand-up meetings.
• Follows established procedures for change management across applications where changes are necessary.
• Documents and maintains the application operations / development standard operating procedures.
• Creates WIKI articles for common processes that are repeated and can be shared with others.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Setup environments for all new implementations.
• Configure Single Sign On integrations for client builds.
• Support the development of product unit tests that will be used for future application regression testing.
• Measures application development key performance indicators, for example: bug density, sprint analysis, test coverage, etc.

Future functions of the job include but are not limited to:

• Work with the Product Team to implement new application enhancements and features.
• Ensures all application changes are made in accordance with life-cycle methodology and risk guidelines.
• Interact with end users, internal users, development vendors, data analysts, and other engagement team members.

Minimum Required:

• Bachelors in technology/Engineering (Computer Science or equivalent)
• 2-4 years of experience in related field and working as an application engineer/developer/support (level 1/2)
• Strong grasp on GIT fundamentals and experience with day-to-day usage
• Hands on knowledge of the following tools and technologies: SQL Server, Windows, HTML, CSS, JavaScript, jQuery
• Experience with an Agile Development Lifecycle
• Experience in web application configuration and templating.
• Operational knowledge of Team Foundation Server, or AzureDevOps and Octopus
• Knowledge of continuous integration and deployment methodologies
• Experience with Veeva or Salesforce is a plus

Other Required:

• Working knowledge of US Healthcare / Market Access would be an advantage.
• Azure hosting components
• May require travel domestically and/or internationally including overnight stays up to 5%”

Preferred:

• Experience with Azure DevOps or other CI/CD pipeline tool
• Knowledge of React, Angular, .NetCore
• Working knowledge of one or more EHR software systems such as, Epic and Cerner
• Healthcare standards ex: HL7, SMART on FHIR
• Enterprise application design scalable design
• Experience with Workflow engines
• Experience with Message Queue platforms
• Experience in web application development

Skills:

• Communication Skills - Written, Verbal, and Presentation: The successful candidate must have the ability to read, analyze, and interpret production data, financial reports, and legal documents. Excellent verbal, written, presentation, interpersonal skills including ability to clearly respond to common inquiries or complaints from customers, employees, and members of the business community. Must possess a rapid agility to reply to emails, provide instructions of work stream necessities or issues encountered, business and report writings in a succinct and informative manner
• Business Judgment and Strategic Thinking: Ability to think, act, and deliver value in the best interest of our clients with respect to common practices of the healthcare consulting field. Ability to extrapolate from the specific to the general and interpret from the general to the specific
• Analytic Skills: Framing macro problems into action steps or work plans for resolutions. Structuring a persuasive client presentation based on in-depth or expansive excel spreadsheets. Demonstrable interpretive and solution identification skills with the ability to understand multiple types of quantitative and qualitative data heightened with strong resolution skills
• Collaboration and Teamwork: Ability to give and receive constructive feedback and work effectively across the organization to accomplish team goals is critical. The successful candidate must possess excellent judgment, management, and conflict resolution skills. Ability to work with team members to convey results, incorporate enhancements and productionize processes across projects
• Must be able to understand the dynamics of how a team interconnects and relies upon every member.
• Strategic Thinking: Conceptualize outside of the aspects of a project at hand, with an ability to visualize how the work contributes to and drives forward the overall project
• Solutions oriented: must be able to display resourcefulness and confidence under pressure
• Resilience: must be able to look past obstacles and roadblocks, ask questions and for support, and find their way around any obstacle

Position Summary:

The candidate will be responsible for the configuration and delivery of client-facing applications.  The candidate may assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations. Responsibilities will also include day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation, root cause analysis, manage communication and client relationship management in partnership with Infrastructure Service Support team members. 

Essential functions of the job include but are not limited to:

• Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Represents the Application Operations / Development team on all active projects.
• Participates in the daily application operations / development stand-up meetings.
• Follows established procedures for change management across applications where changes are necessary.
• Documents and maintains the application operations / development standard operating procedures.
• Creates WIKI articles for common processes that are repeated and can be shared with others.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Setup environments for all new implementations.
• Configure Single Sign On integrations for client builds.
• Support the development of product unit tests that will be used for future application regression testing.
• Measures application development key performance indicators, for example: bug density, sprint analysis, test coverage, etc.

Future functions of the job include but are not limited to:

• Work with the Product Team to implement new application enhancements and features.
• Ensures all application changes are made in accordance with life-cycle methodology and risk guidelines.
• Interact with end users, internal users, development vendors, data analysts, and other engagement team members.

Minimum Required:

• Bachelors in technology/Engineering (Computer Science or equivalent)
• 1-3 years of experience in related field and working as an application engineer/developer/support (level 1/2)
• Strong grasp on GIT fundamentals and experience with day-to-day usage
• Hands on knowledge of the following tools and technologies: SQL Server, Windows, HTML, CSS, JavaScript, jQuery
• Experience with an Agile Development Lifecycle
• Experience in web application configuration and templating.
• Operational knowledge of Team Foundation Server, or AzureDevOps and Octopus
• Knowledge of continuous integration and deployment methodologies
• Experience with Veeva or Salesforce is a plus

Other Required:

• Working knowledge of US Healthcare / Market Access would be an advantage.
• Azure hosting components
• May require travel domestically and/or internationally including overnight stays up to 5%”

Preferred:

• Experience with Azure DevOps or other CI/CD pipeline tool
• Knowledge of React, Angular, .NetCore
• Working knowledge of one or more EHR software systems such as, Epic and Cerner
• Healthcare standards ex: HL7, SMART on FHIR
• Enterprise application design scalable design
• Experience with Workflow engines
• Experience with Message Queue platforms
• Experience in web application development

Skills:

• Communication Skills - Written, Verbal, and Presentation: The successful candidate must have the ability to read, analyze, and interpret production data, financial reports, and legal documents. Excellent verbal, written, presentation, interpersonal skills including ability to clearly respond to common inquiries or complaints from customers, employees, and members of the business community. Must possess a rapid agility to reply to emails, provide instructions of work stream necessities or issues encountered, business and report writings in a succinct and informative manner
• Business Judgment and Strategic Thinking: Ability to think, act, and deliver value in the best interest of our clients with respect to common practices of the healthcare consulting field. Ability to extrapolate from the specific to the general and interpret from the general to the specific
• Analytic Skills: Framing macro problems into action steps or work plans for resolutions. Structuring a persuasive client presentation based on in-depth or expansive excel spreadsheets. Demonstrable interpretive and solution identification skills with the ability to understand multiple types of quantitative and qualitative data heightened with strong resolution skills
• Collaboration and Teamwork: Ability to give and receive constructive feedback and work effectively across the organization to accomplish team goals is critical. The successful candidate must possess excellent judgment, management, and conflict resolution skills. Ability to work with team members to convey results, incorporate enhancements and productionize processes across projects
• Must be able to understand the dynamics of how a team interconnects and relies upon every member.
• Strategic Thinking: Conceptualize outside of the aspects of a project at hand, with an ability to visualize how the work contributes to and drives forward the overall project
• Solutions oriented: must be able to display resourcefulness and confidence under pressure
• Resilience: must be able to look past obstacles and roadblocks, ask questions and for support, and find their way around any obstacle

Position Summary:

The candidate will be responsible for the configuration and delivery of client-facing applications.  The candidate may assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations. Responsibilities will also include day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation, root cause analysis, manage communication and client relationship management in partnership with Infrastructure Service Support team members. 

Essential functions of the job include but are not limited to:

• Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Represents the Application Operations / Development team on all active projects.
• Participates in the daily application operations / development stand-up meetings.
• Follows established procedures for change management across applications where changes are necessary.
• Documents and maintains the application operations / development standard operating procedures.
• Creates WIKI articles for common processes that are repeated and can be shared with others.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Setup environments for all new implementations.
• Configure Single Sign On integrations for client builds.
• Support the development of product unit tests that will be used for future application regression testing.
• Measures application development key performance indicators, for example: bug density, sprint analysis, test coverage, etc.

Future functions of the job include but are not limited to:

• Work with the Product Team to implement new application enhancements and features.
• Ensures all application changes are made in accordance with life-cycle methodology and risk guidelines.
• Interact with end users, internal users, development vendors, data analysts, and other engagement team members.

Minimum Required:

• Bachelors in technology/Engineering (Computer Science or equivalent)
• 2-4 years of experience in related field and working as an application engineer/developer/support (level 1/2)
• Strong grasp on GIT fundamentals and experience with day-to-day usage
• Hands on knowledge of the following tools and technologies: SQL Server, Windows, HTML, CSS, JavaScript, jQuery
• Experience with an Agile Development Lifecycle
• Experience in web application configuration and templating.
• Operational knowledge of Team Foundation Server, or AzureDevOps and Octopus
• Knowledge of continuous integration and deployment methodologies
• Experience with Veeva or Salesforce is a plus

Other Required:

• Working knowledge of US Healthcare / Market Access would be an advantage.
• Azure hosting components
• May require travel domestically and/or internationally including overnight stays up to 5%”

Preferred:

• Experience with Azure DevOps or other CI/CD pipeline tool
• Knowledge of React, Angular, .NetCore
• Working knowledge of one or more EHR software systems such as, Epic and Cerner
• Healthcare standards ex: HL7, SMART on FHIR
• Enterprise application design scalable design
• Experience with Workflow engines
• Experience with Message Queue platforms
• Experience in web application development

Skills:

• Communication Skills - Written, Verbal, and Presentation: The successful candidate must have the ability to read, analyze, and interpret production data, financial reports, and legal documents. Excellent verbal, written, presentation, interpersonal skills including ability to clearly respond to common inquiries or complaints from customers, employees, and members of the business community. Must possess a rapid agility to reply to emails, provide instructions of work stream necessities or issues encountered, business and report writings in a succinct and informative manner
• Business Judgment and Strategic Thinking: Ability to think, act, and deliver value in the best interest of our clients with respect to common practices of the healthcare consulting field. Ability to extrapolate from the specific to the general and interpret from the general to the specific
• Analytic Skills: Framing macro problems into action steps or work plans for resolutions. Structuring a persuasive client presentation based on in-depth or expansive excel spreadsheets. Demonstrable interpretive and solution identification skills with the ability to understand multiple types of quantitative and qualitative data heightened with strong resolution skills
• Collaboration and Teamwork: Ability to give and receive constructive feedback and work effectively across the organization to accomplish team goals is critical. The successful candidate must possess excellent judgment, management, and conflict resolution skills. Ability to work with team members to convey results, incorporate enhancements and productionize processes across projects
• Must be able to understand the dynamics of how a team interconnects and relies upon every member.
• Strategic Thinking: Conceptualize outside of the aspects of a project at hand, with an ability to visualize how the work contributes to and drives forward the overall project
• Solutions oriented: must be able to display resourcefulness and confidence under pressure
• Resilience: must be able to look past obstacles and roadblocks, ask questions and for support, and find their way around any obstacle

Position Summary:

The candidate will be responsible for the configuration and delivery of client-facing applications.  The candidate may assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations. Responsibilities will also include day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation, root cause analysis, manage communication and client relationship management in partnership with Infrastructure Service Support team members. 

Essential functions of the job include but are not limited to:

• Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Represents the Application Operations / Development team on all active projects.
• Participates in the daily application operations / development stand-up meetings.
• Follows established procedures for change management across applications where changes are necessary.
• Documents and maintains the application operations / development standard operating procedures.
• Creates WIKI articles for common processes that are repeated and can be shared with others.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Setup environments for all new implementations.
• Configure Single Sign On integrations for client builds.
• Support the development of product unit tests that will be used for future application regression testing.
• Measures application development key performance indicators, for example: bug density, sprint analysis, test coverage, etc.

Future functions of the job include but are not limited to:

• Work with the Product Team to implement new application enhancements and features.
• Ensures all application changes are made in accordance with life-cycle methodology and risk guidelines.
• Interact with end users, internal users, development vendors, data analysts, and other engagement team members.

Minimum Required:

• Bachelors in technology/Engineering (Computer Science or equivalent)
• 1-3 years of experience in related field and working as an application engineer/developer/support (level 1/2)
• Strong grasp on GIT fundamentals and experience with day-to-day usage
• Hands on knowledge of the following tools and technologies: SQL Server, Windows, HTML, CSS, JavaScript, jQuery
• Experience with an Agile Development Lifecycle
• Experience in web application configuration and templating.
• Operational knowledge of Team Foundation Server, or AzureDevOps and Octopus
• Knowledge of continuous integration and deployment methodologies
• Experience with Veeva or Salesforce is a plus

Other Required:

• Working knowledge of US Healthcare / Market Access would be an advantage.
• Azure hosting components
• May require travel domestically and/or internationally including overnight stays up to 5%”

Preferred:

• Experience with Azure DevOps or other CI/CD pipeline tool
• Knowledge of React, Angular, .NetCore
• Working knowledge of one or more EHR software systems such as, Epic and Cerner
• Healthcare standards ex: HL7, SMART on FHIR
• Enterprise application design scalable design
• Experience with Workflow engines
• Experience with Message Queue platforms
• Experience in web application development

Skills:

• Communication Skills - Written, Verbal, and Presentation: The successful candidate must have the ability to read, analyze, and interpret production data, financial reports, and legal documents. Excellent verbal, written, presentation, interpersonal skills including ability to clearly respond to common inquiries or complaints from customers, employees, and members of the business community. Must possess a rapid agility to reply to emails, provide instructions of work stream necessities or issues encountered, business and report writings in a succinct and informative manner
• Business Judgment and Strategic Thinking: Ability to think, act, and deliver value in the best interest of our clients with respect to common practices of the healthcare consulting field. Ability to extrapolate from the specific to the general and interpret from the general to the specific
• Analytic Skills: Framing macro problems into action steps or work plans for resolutions. Structuring a persuasive client presentation based on in-depth or expansive excel spreadsheets. Demonstrable interpretive and solution identification skills with the ability to understand multiple types of quantitative and qualitative data heightened with strong resolution skills
• Collaboration and Teamwork: Ability to give and receive constructive feedback and work effectively across the organization to accomplish team goals is critical. The successful candidate must possess excellent judgment, management, and conflict resolution skills. Ability to work with team members to convey results, incorporate enhancements and productionize processes across projects
• Must be able to understand the dynamics of how a team interconnects and relies upon every member.
• Strategic Thinking: Conceptualize outside of the aspects of a project at hand, with an ability to visualize how the work contributes to and drives forward the overall project
• Solutions oriented: must be able to display resourcefulness and confidence under pressure
• Resilience: must be able to look past obstacles and roadblocks, ask questions and for support, and find their way around any obstacle

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things.

Our tech stack includes GCP, Kubernetes, Golang, Python, React, C++, TypeScript, JavaScript, Swift, Kotlin, gRPC, and GraphQL.

What will you do everyday?

You’ll create engaging product experiences on iOS/Android and services that delight and empower doctors with experiences that they could never imagine with their health IT systems.  You have an equal grasp of iOS and Android native development expertise in Swift/Objective-C/Kotlin/Java. You will work with the product, design and operations team to build the best product and support it. You will be DevOps friendly and you will write, test and deploy your own code.  While you know how to work hard, you also know how to have fun at work, make friends with your colleagues and contribute to our diverse and inclusive culture.  You will also contribute to making doctors’ lives better by reducing the administrative burden they face every day. You will be hungry to contribute and make a difference in the product quality.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Expertise: you know how to code.  You understand our tech stack and can be productive with it. In other words, you’ve done this before.
• Action oriented: You love to build.  You know that perfect is the enemy of the good – you like to ship fast and quickly iterate.
• Creativity: You enjoy listening to user feedback and then building product in novel ways. You’re resourceful and enjoy finding alternate paths to success.
• Problem solving: you use data to help point you in the correct direction.  You optimize relentlessly.  You think business and engineering problems are like puzzles and you stick with them until they are solved.
• Humility: You’re humble and love working in a team without ego to deliver products
• Adaptability:  You thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact.
• Confidence: You trust your abilities and you’re ready to push yourself to the next level.

Qualifications*

• 5 to 8 years of work experience
• Proficiency using Android SDK 
• Kotlin experience is a must. Swift is a plus.
• Experience with Android frameworks such as Jetpack compose
• Must have experience with testing tools like JUnit etc.
• Familiarity with RESTful APIs and third-party libraries (e.g., Retrofit, OkHttp, etc.).
• Experience building and shipping apps to Google Play store
• Must have at least 1+ apps on listed in Play store
• Experience in working with large scale distributed applications
• DevOps experience is a plus as well
• Any formal degree is preferred, but not necessary
• Strong grasp of CS fundamentals including algorithms, data structures and design is preferred
• Bachelors/Masters degree from a Tier 1 college or university

* We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

Position Description: 

Precision for Medicine develops assays and runs global logistics by using biomarkers to stratify patients, incomparably improving R&D efficiency and success for our clients. We lead every aspect of clinical trials from sites to biomarkers to diagnostics, all under a single roof. We dramatically accelerate our clients' pathway from proof of concept to drug approval.         

Qualifications:

• Education: Bachelor’s degree or equivalent desired.  Degree in computer science or related fields preferred.

Work Experience:

• 6+ years of experience in solutioning and delivering software products/solutions including experience in planning and execution. 
• 3+ years of experience in leading the development and implementation of business initiatives and products/projects.
• Proven experience building and delivering high scale, secure platforms (custom developed and off the shelf)
• Experience with cloud-hosted technologies and cloud services (Azure, AWS S3 bucket, Google, Log management of the application like ELK)
• Experience working with a team following Agile software development lifecycle practices
• Experience with debugging tools like developer tools, SQL profiler etc.,
• Experience working with various tools, open-source technologies, and cloud services
• Experience of the following tools and technologies: Angular, DevExpress, SQL Server, ASP.Net C#, Windows, DACPAC, HTML, CSS, JavaScript, jQuery, SSIS and .net core api,
• Experience with Web-Based Development Frameworks such as ASP.NET, WebForms, MVC, Angular, React, Node.js
• Experience working with BitBucket, GitLab, Azure DevOps, Jira, or similar systems for software development
• Lifecycle management, source control, branching, and/or CI/CD pipelines
• Expert with database concepts, data modeling, and data management and optimizing the SQL queries and stored procedures

Skills:

• Ability to drive, contribute, and support the execution of department vision.
• Evangelist for innovation and continuous improvement. Must be able to influence technical and non-technical executives and senior leaders.
• Ability to solve highly complex product issues through technical insight and collaboration with companywide and/or industry peers.
• Deep understanding of business strategy and ability to translate strategy into system and technology solutions.
• Excellent organizational, interpersonal, communication, and presentation skills, must be detail-oriented.
• Ability to create and foster relationships within a team-oriented, collaborative environment leveraging excellent communication skills.
• Ability to quickly learn and adapt to new business processes and technologies
• In-depth knowledge and hands-on experience with all phases of an SDLC.
• Excellent application documentation skills and ability to create architecture diagrams and roadmaps
• Solid understanding of Agile software development principles.

Position Description: 

Precision for Medicine develops assays and runs global logistics by using biomarkers to stratify patients, incomparably improving R&D efficiency and success for our clients. We lead every aspect of clinical trials from sites to biomarkers to diagnostics, all under a single roof. We dramatically accelerate our clients' pathway from proof of concept to drug approval.         

Qualifications:

• Education: Bachelor’s degree or equivalent desired.  Degree in computer science or related fields preferred.

Work Experience:

• 6+ years of experience in solutioning and delivering software products/solutions including experience in planning and execution. 
• 3+ years of experience in leading the development and implementation of business initiatives and products/projects.
• Proven experience building and delivering high scale, secure platforms (custom developed and off the shelf)
• Experience with cloud-hosted technologies and cloud services (Azure, AWS S3 bucket, Google, Log management of the application like ELK)
• Experience working with a team following Agile software development lifecycle practices
• Experience with debugging tools like developer tools, SQL profiler etc.,
• Experience working with various tools, open-source technologies, and cloud services
• Experience of the following tools and technologies: Angular, DevExpress, SQL Server, ASP.Net C#, Windows, DACPAC, HTML, CSS, JavaScript, jQuery, SSIS and .net core api,
• Experience with Web-Based Development Frameworks such as ASP.NET, WebForms, MVC, Angular, React, Node.js
• Experience working with BitBucket, GitLab, Azure DevOps, Jira, or similar systems for software development
• Lifecycle management, source control, branching, and/or CI/CD pipelines
• Expert with database concepts, data modeling, and data management and optimizing the SQL queries and stored procedures

Skills:

• Ability to drive, contribute, and support the execution of department vision.
• Evangelist for innovation and continuous improvement. Must be able to influence technical and non-technical executives and senior leaders.
• Ability to solve highly complex product issues through technical insight and collaboration with companywide and/or industry peers.
• Deep understanding of business strategy and ability to translate strategy into system and technology solutions.
• Excellent organizational, interpersonal, communication, and presentation skills, must be detail-oriented.
• Ability to create and foster relationships within a team-oriented, collaborative environment leveraging excellent communication skills.
• Ability to quickly learn and adapt to new business processes and technologies
• In-depth knowledge and hands-on experience with all phases of an SDLC.
• Excellent application documentation skills and ability to create architecture diagrams and roadmaps
• Solid understanding of Agile software development principles.

Senior Systems Engineer

Overview

We are seeking a Senior Systems Engineer to support and enhance the infrastructure that underpins our global business operations. This role involves maintaining and improving enterprise-level systems, including data center operations, hardware platforms, virtualization, backups and recovery, operating systems, networking, and security.

The ideal candidate will have deep experience in enterprise infrastructure, be self-driven, and capable of independently leading projects from concept to completion. In addition to maintaining existing systems, this role will focus on modernizing and automating infrastructure to improve scalability and performance.

This is a global role that requires collaboration across time zones and includes participation in a 24x7 support rotation with occasional on-call responsibilities.

Key Responsibilities

• Deploy and manage hardware (including gray market systems) in enterprise data centers with assistance from on-site personnel.
• Design, implement, and migrate to modern private cloud infrastructure.
• Establish and maintain configuration management using Foreman, Puppet Enterprise, and Ansible for Linux environments.
• Enhance automated build and deployment pipelines for physical and virtual machines.
• Create configuration roles and automation code using tools like Ansible and Puppet.
• Develop scripts to automate daily tasks for the Systems Engineering team.
• Perform advanced troubleshooting for hardware, Linux, and Windows systems in large-scale environments.
• Lead and plan infrastructure projects independently.
• Provide subject matter expertise in designated technical areas; contribute to technical discussions and architecture decisions.
• Advise on data center best practices, including power configuration, HVAC, and rack design.

Required Qualifications

• 10+ years of Linux/Unix administration (Solaris, AIX, or other flavors)
• 3+ years of OpenStack engineering and administration
• 5+ years of VMWare or equivalent Engineering and Administration
• 5+ years of scripting experience with Bash, Perl, Ruby, Python, etc.
• 3–5 years of experience with system monitoring tools (Check_MK, Nagios, SolarWinds)
• 3–5 years of hands-on hardware management (Dell, SuperMicro, HP)
• 2–3 years of experience with Puppet for configuration management
• 5+ years of experience using Microsoft Office (Word, Excel, Outlook, Teams)

Preferred Qualifications

• 1–2 years of storage administration (EMC, NetApp, 3PAR, Hitachi)
• 1–2 years of experience with F5 load balancers
• 2–4 years of public or hybrid cloud experience (AWS, Azure, Rackspace)
• 2–3 years of application development experience (Java, C++, C#/VB.NET, PHP, HTML, JavaScript)
• 1–2 years of CI/CD experience (Jenkins, TeamCity, etc.)
• 2+ years with Ansible AWX or Tower

Candidate Profile

• Strong communication and interpersonal skills
• Skilled at mentoring and leading technical discussions (including whiteboarding sessions)
• Excellent documentation skills, particularly using wikis and diagramming tools like Visio or Lucidchart
• Ability to take direction while also contributing ideas for environment improvements
• Bachelor’s degree in computer science or a related field (or equivalent experience)

Digital Graphic Designer

Summary:

Zeta’s Marketing Operations is comprised of over 50 individuals who provide world class operational support to the stakeholders and clients of Zeta using multiple in-house and commercial performance marketing tools. Our Campaign Operations team is looking for a Digital Graphic Designer in our Hyderabad office to support our in-house Creative Team who loves to create visual stories that help people engage with brands in the digital marketing space.  The ideal candidate is eager to learn, open-minded, and interested in being part of a team that creates stunning visual support for our client’s and their respective campaigns. Attention to detail, combined with a strong working knowledge of design-related applications, is essential.

Essential Responsibilities:

• Contribute to the development of creative concepts, translating them into visual and interactive form
• Match strategic direction with appropriate design results for the digital and web-based marketing initiatives while providing quality assurance on creative deliverables
• Familiarity with designing for multiple formats such as email, display, social, web and mobile responsive/cross-platform
• Exhibit an awareness of current web design practices and issues of cross-browser compatibility
• Build and maintain a team rapport with production managers, content developers and all other Creative and Campaign Operations team personnel

Essential Competencies:

• Excellent communication skills and fluent in English (both written and verbal)
• Ability to take creative direction and produce highly engaging designs that show a strong attention to detail in a fast-paced team environment
• Excellent graphic design, layout and typography skills with strong, clean visuals
• Proficiency in Adobe Creative Suite programs (specifically Photoshop, Illustrator, XD)
• Familiarity and prior experience working with Figma and Sketch
• Knowledge of front-end development experience such as HTML/CSS is a plus
• Grasp of AI applications and UI/UX design processes or methodology, preferred
• Experience with photo-retouching and logo design and illustration
• Strong design portfolio (please provide link with resume)

Desired Characteristics:

• Bachelor’s degree in design or a related field
• 5+ years of relevant design experience in a digital agency, media company, advertising agency, production studio, creative services environment, etc.
• Strong collaboration, time management and multi-tasking skills
• Experience in a fast-paced service environment
• Comfortable with abbreviated development cycles and flexible with shifting priorities

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

CDP ETL & Database Engineer

The CDP ETL & Database Engineer will specialize in architecting, designing, and implementing solutions that are sustainable and scalable. The ideal candidate will understand CRM methodologies, with an analytical mindset, and a background in relational modeling in a Hybrid architecture.The candidate will help drive the business towards specific technical initiatives and will work closely with the Solutions Management, Delivery, and Product Engineering teams. The candidate will join a team of developers across the US, India & Costa Rica.

Responsibilities:

• ETL Development – The CDP ETL C Database Engineer will be responsible for building pipelines to feed downstream data They will be able to analyze data, interpret business requirements, and establish relationships between data sets. The ideal candidate will be familiar with different encoding formats and file layouts such as JSON and XML.
• Implementations s Onboarding – Will work with the team to onboard new clients onto the ZMP/CDP+ The candidate will solidify business requirements, perform ETL file validation, establish users, perform complex aggregations, and syndicate data across platforms. The hands-on engineer will take a test-driven approach towards development and will be able to document processes and workflows.
• Incremental Change Requests– The CDP ETL C Database Engineer will be responsible for analyzing change requests and determining the best approach towards implementation and execution of the This requires the engineer to have a deep understanding of the platform's overall architecture. Change requests will be implemented and tested in a development environment to ensure their introduction will not negatively impact downstream processes.
• Change Data Management – The candidate will adhere to change data management procedures and actively participate in CAB meetings where change requests will be presented and Prior to introducing change, the engineer will ensure that processes are running in a development environment. The engineer will be asked to do peer-to-peer code reviews and solution reviews before production code deployment.
• Collaboration s Process Improvement – The engineer will be asked to participate in knowledge share sessions where they will engage with peers, discuss solutions, best practices, overall approach, and The candidate will be able to look for opportunities to streamline processes with an eye towards building a repeatable model to reduce implementation duration.

Job Requirements:

• The CDP ETL & Database Engineer will be well versed in the following areas:
  • Relational data modeling.
  • ETL and FTP concepts.
  • Advanced Analytics using SQL Functions.
  • Cloud technologies - AWS, Snowflake.
• Able to decipher requirements, provide recommendations, and implement solutions within predefined.
• The ability to work independently, but at the same time, the individual will be called upon to contribute in a team setting.
• The engineer will be able to confidently communicate status, raise exceptions, and voice concerns to their direct manager.
• Participate in internal client project status meetings with the Solution/Delivery management.
• When required, collaborate with the Business Solutions Analyst (BSA) to solidify.
• Ability to work in a fast paced, agile environment; the individual will be able to work with a sense of urgency when escalated issues arise.
• Strong communication and interpersonal skills, ability to multitask and prioritize workload based on client demand.
• Familiarity with Jira for workflow , and time allocation.
• Familiarity with Scrum framework, backlog, planning, sprints, story points, retrospectives.

Required Skills: 

• ETL – ETL tools such as
  • Talend (Preferred, not required)
  • DMExpress – Nice to have
  • Informatica – Nice to have
• Database - Hands on experience with the following database Technologies
  • Snowflake (Required)
  • MYSQL/PostgreSQL – Nice to have
  • Familiar with NOSQL DB methodologies (Nice to have)
• Programming Languages – Can demonstrate knowledge of any of the
  • PLSQL
  • JavaScript Strong Plus
  • Python - Strong Plus
  • Scala - Nice to have
• AWS – Knowledge of the following AWS services:
  • S3
  • EMR (Concepts)
  • EC2 (Concepts)
  • Systems Manager / Parameter Store
• Understands JSON Data structures, key value
• Working knowledge of Code Repositories such as GIT, Win CVS,
• Workflow management tools such as Apache Airflow, Kafka, Automic/Appworx
• Jira

Minimum Qualifications: 

• Bachelor's degree or equivalent.
• 4+ Years' experience.
• Excellent verbal C written communications skills.
• Self-Starter, highly motivated.
• Analytical mindset.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+

identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html